Jobs at Djinni

EN   UA

Head of marketing/ lead marketing – Social Network for Creators (Dating Sector)

About Us

We are building a next-generation social network with integrated monetization features, combining the best of social media, subscription platforms, and SocialFi/crypto. Our mission is to empower creators—especially in the dating content sector—to monetize safely, effectively, and globally while giving users a premium mobile-first experience.

We are seeking a Head of marketing/ lead marketing who combines the strategic vision of an experienced marketing leader with a bold, unconventional, and agile mindset capable of driving explosive growth for our platform.

Responsibilities:

Growth Leadership

• Develop and execute the overall growth and user acquisition strategy.
• Build growth loops (referral programs, affiliate systems, viral mechanics) to rapidly expand both creators and fans.
• Leverage Instagram, Reddit, TikTok, YouTube, Telegram, SEO, and influencer collaborations as primary channels instead of traditional ad networks.
   

Creator Acquisition & Retention

• Build a scalable system for onboarding top creators from the dating industry (performers, influencers, studios).
• Use existing networks to attract creators and launch campaigns with celebrities and niche influencers.
• Design onboarding programs and incentives that maximize creator earnings and loyalty.
   

Brand & Positioning

• Establish a brand that is both dating-friendly and creator-first, breaking stigma and building a positive reputation.
• Balance messaging between dating creators and other niches (fitness, music, education) to attract a broader audience.
• Develop a strong PR strategy, working with media outlets to promote creator success stories.
   

Community & Ecosystem Growth

• Launch and optimize referral and affiliate programs to drive global audience growth.
• Creation, expansion and ongoing cooperation with Affiliate agents
• Build an international marketing strategy to expand into Tier 1 countries.
• Partner with agencies, promoters, and talent managers to create a sustainable creator acquisition engine.
   

Analytics & Optimization

• Monitor key metrics: acquisition funnels, churn, ARPU, LTV across different creator categories.
• Run rapid A/B tests to optimize acquisition and retention strategies.
• Continuously improve campaigns for scalability and measurable impact.

Requirements:

Experience

• 5+ years in senior marketing roles in dating sector content platforms.
• Proven ability to scale a product or community through unconventional growth channels (affiliate programs, viral mechanics, influencer marketing).
• Strong experience in purchasing traffic and then converting it into sales
   

Skills

• Expertise in growth hacking and digital-first marketing.
• Deep knowledge of affiliate systems, influencer partnerships, SEO, and community building.
• Strong connections within the dating entertainment ecosystem (performers, agencies, studios).
• Data-driven mindset with creative execution.

What We Offer

• Competitive salary + performance-based bonuses.
• Remote-first, international team environment.
• Opportunity to drive explosive growth and build a cultural phenomenon from the ground up.

Head of marketing/ lead marketing – Соціальна мережа для креаторів

Про нас:

Ми створюємо соціальну мережу нового покоління з інтегрованими інструментами монетизації, яка поєднує найкраще зі світу соціальних медіа, платформ підписки та SocialFi/крипто. Наша місія – надати авторам контенту, зокрема у сфері дейтінгу, можливість безпечно, ефективно та глобально монетизувати свою творчість, а користувачам – отримати преміальний мобільний досвід.

Ми шукаємо Head of marketing/ lead marketing, який поєднує стратегічне бачення досвідченого маркетинг-лідера з сміливим, нестандартним і гнучким підходом, здатним забезпечити вибухове зростання платформи.

Обов’язки:

Лідерство у зростанні

• Розробити та реалізувати загальну стратегію зростання та залучення користувачів.
• Будувати механіки зростання (реферальні програми, афілійований маркетинг, віральні інструменти) для швидкого залучення креаторів і фанатів.
• Використовувати Instagram, Reddit, TikTok, Telegram, SEO та інфлюенсерів як основні канали замість традиційних рекламних мереж.
   

Залучення та утримання креаторів

• Побудувати систему для масового онбордингу топових креаторів із сфери дейтінгу (виконавці, інфлюенсери, студії).
• Використовувати мережу контактів для швидкого залучення креаторів та запускати кампанії зі знаменитостями й нішевими лідерами думок.
• Розробити програми онбордингу та мотивації, що максимізують заробітки та лояльність креаторів.
   

Бренд та позиціонування

• Побудувати бренд, який одночасно є dating-friendly і creator-first, долаючи стигму й формуючи позитивний імідж.
• Балансувати меседжинг між дейтінг креаторами та іншими нішами (фітнес, музика, освітній контент), щоб залучати ширшу аудиторію.
• Формувати PR-стратегію й працювати зі ЗМІ для просування історій успіху креаторів.
   

Розвиток спільноти та екосистеми

• Запускати й оптимізувати реферальні та афілійовані програми для глобального зростання аудиторії.
• Створити міжнародну маркетингову стратегію для виходу на ринки з високим попитом.
• Партнеритися з агентствами, промоутерами та менеджерами талантів для формування стійкого каналу залучення креаторів.
   

Аналітика та оптимізація

• Відстежувати ключові показники: воронки залучення, відтік, ARPU, LTV у різних категоріях креаторів.
• Запускати швидкі A/B-тести для оптимізації стратегій залучення та утримання.
• Оптимізувати кампанії для досягнення масштабованих і вимірюваних результатів.
   

Вимоги:
 

Досвід

• 2+ років у керівних маркетингових ролях у мобільних застосунках, креаторській економіці чи сфері дейтінг контенту.
• Доведений досвід масштабування продукту чи спільноти через нестандартні канали зростання (афілійовані програми, віральні механіки, інфлюенс-маркетинг).

• Знання особливостей роботи з обмеженнями у сфері dating-контенту (платіжні системи, магазини застосунків, рекламні мережі).

   

Навички

• Сильний досвід у growth hacking та цифровому маркетингу.
• Глибокі знання у сфері афілійованих програм, партнерств з інфлюенсерами, SEO та побудови спільнот.
• Наявність контактів у сфері дейтінгу (виконавці, агентства, студії).
• Аналітичне мислення, орієнтація на дані, креативність у виконанні.
   

Мислення

• Підприємницький дух і сміливість працювати в зонах із підвищеним ризиком.
• Інноваційність та гнучкість для масштабування платформи в умовах високої конкуренції.
• Здатність працювати у швидкому середовищі стартапу з високими темпами зростання.
   

Ми пропонуємо

• Конкурентну зарплату + бонуси за результатами.
• Міжнародну remote-first команду.
• Можливість забезпечити вибухове зростання платформи з нуля.

We are a Performa HR agency, and we’re excited to find a top-notch professional for one of our clients. We’re currently seeking an experienced Lawyer (iGaming) to join an international legal firm specializing in legal and consulting services for businesses operating in highly regulated industries.

Responsibilities:

• Independently manage legal tasks from start to finish (A—Z) without constant operational oversight.
• Provide legal support for clients in the iGaming sector, including:
  • Company registration and ongoing corporate support in various jurisdictions.
  • Assistance in obtaining and maintaining licenses.
  • Analysis, preparation, and review of contracts typical for the sector (marketing, software development services, license agreements).
• Direct client communication:
  • Professional and courteous interaction with clients.
  • Explaining legal positions, risks, and possible solutions in a clear and understandable way.
  • Participation in calls and correspondence with international clients in English.
• Understand the logic and stages of legal processes (licensing, compliance, corporate governance, contract management).
• Conduct independent research and analysis of information (legislation, regulatory requirements, legal practice).
• Formulate clear, structured questions to clients or senior colleagues when information is insufficient.
• Work with internal documents, databases, and company task management systems.
• Assist with bank account registration.

Requirements:

• At least 1 year of experience in iGaming (legal consulting or in-house).Minimum 3 years of general legal experience.
• Law degree.
• Client-facing experience and understanding of professional communication standards.
• Strong working knowledge of English (written and spoken)
• Strong soft skills:
  • Clear oral and written communication.
  • Ability to explain complex legal issues to clients in simple terms.
  • Professionalism and client-oriented mindset.
  • Ability to work independently and take responsibility for results.Punctuality, attention to detail, and adherence to deadlines.
• Proficient in Google Workspace (Drive, Docs, Sheets).

We Expect You To:

• Independently structure and execute tasks.
• Communicate professionally with clients and maintain trust.
• Think not only from a legal perspective but also with a business-oriented mindset.

Preferred / Nice to Have:

• Experience with iGaming licenses (Curacao, MGA, Anjouan, Isle of Man, etc.).
• Experience interacting with regulators, banks, and payment providers.
• Understanding of AML/KYC and compliance processes in iGaming.

We offer:

• Fully remote work.
• Exciting international projects.
• Career development opportunities.
• Supportive and professional team.

About us:
DICEUS is a product company focused on building innovative SaaS solutions for the global insurance and financial services markets. Our mission is to modernize how insurers, brokers, MGAs, and other financial players operate through intelligent underwriting, seamless policy management, and digital engagement platforms. With clients across Europe, the Middle East, and North America, we are redefining how the industry delivers value through technology.

We are a product-focused insurance technology company developing:

• Policy Administration Systems (PAS)
• Underwriting Workbench (AI-enabled)
• Reinsurance platforms
• Captive and financial modules

Our clients include:

• Insurance carriers
• MGAs
• Reinsurers
• Captive insurance companies
   

Who are you
As a Web Researcher Intern, you're someone who enjoys digging into the insurance technology market to find and qualify the companies, contacts, and information our Sales team needs to reach the right people with the right message. You'll:

• Research and build lists of target companies (insurance carriers, MGAs, reinsurers, brokers) that match our ideal customer profile
• Find and verify decision-maker contacts (names, titles, emails, LinkedIn profiles) within target organizations
• Classify companies by relevant criteria (size, region, product vs. service model, tech stack, market focus)
• Monitor industry news, funding rounds, and market shifts to surface new sales opportunities
• Organize research findings into clean, structured spreadsheets or CRM-ready formats
• Cross-check and validate data accuracy before handing it off to Sales
• Support ad hoc research requests as priorities shift

Requirements

• Strong English (written and spoken) — most outreach materials and tools are in English
• Excellent attention to detail and a methodical approach to data gathering
• Comfortable with Google Sheets/Excel for organizing and structuring data
• Strong Boolean search skills and ability to dig past the first page of search results
• Self-organized and able to manage multiple research requests with clear deadlines
• Genuine curiosity about business research and willingness to learn fast
• Reliable internet connection and the discipline to work effectively in a remote setting

Nice to Have

• Prior experience with LinkedIn Sales Navigator, Crunchbase, or similar research/sourcing tools
• Experience with CRM systems (HubSpot, Salesforce, or similar)
• Knowledge of data enrichment tools (Apollo, Hunter, Clearbit, ZoomInfo, etc.)
• Previous internship, freelance, or course-based experience in research, data sourcing, or lead generation

Location: Lviv, Ukraine (or Remote / Hybrid as per company policy) 
Employment Type: Full-time 
Working hours: 14:00 – 23:00 Kyiv time 

About Us: 

Modus Soft works in partnership with a managed service provider (MSP) and IT consulting company that delivers software development, IT solutions, infrastructure support, and systems integration for enterprise clients, helping organizations design, implement, and maintain reliable and scalable technology environments. 

We are looking for an experienced Microsoft 365 / Entra ID Cloud Engineer to join our technical team. In this role, you will take ownership of tenant administration, endpoint management, and cloud security implementations across our diverse client portfolio.You will work as part of the US-based team alongside technicians and network engineers, taking initiative on projects and contributing ideas. The role involves working across multiple environments, including different Microsoft 365 tenants and enterprise configurations. Work includes both ticket-based support and project tasks, covering day-to-day issues and ongoing implementations. Responsibilities include IT support, infrastructure, and project delivery based on client needs and priorities. Working hours are aligned with the EST time zone due to close collaboration with US-based team members. 

Key Responsibilities: 

• Microsoft 365 Tenant Administration: Manage and configure multiple Microsoft 365 and Entra ID tenants in both Hybrid and Cloud-only environments. 
• Identity & Access Management: Administer Active Directory, Entra ID (Azure AD), Entra ID Connect, Conditional Access policies, and MFA methods. 
• Mail Flow & Exchange: Configure and maintain Exchange Online, retention policies, archiving, and mail flow settings. 
• End-to-End Intune Deployment: Plan, implement, and support Microsoft Intune from scratch, including device enrollment (Windows, macOS, iOS, Android), configuration profiles, and compliance policies. 
• Application & Patch Management: Deploy and manage applications (Win32, .intunewin, LOB, Microsoft Store, and Apple VPP apps) and enforce security measures like Windows LAPS and Platform SSO for macOS. 
• Modern Deployment: Set up and troubleshoot zero-touch deployment via Windows Autopilot and Apple Automated Device Enrollment. 
• Automation: Write and maintain PowerShell scripts to automate repetitive tasks in Exchange Online and Entra ID. 
• Endpoint Protection: Administer and maintain Sophos Endpoint security (Sophos Mobile, device encryption, and security policies). 
• Infrastructure Support:  Provide support for Windows, macOS, Windows Server environments, on-prem Active Directory, and Microsoft Entra ID (Azure AD), including domain controllers, identity management, and related enterprise infrastructure services. 

Requirements: 

• Experience: 3+ years of hands-on experience as a System Administrator, Cloud Engineer, or L1/L2 Support Engineer within an MSP (Managed Service Provider) environment. 
• Microsoft 365 Expertise: Deep understanding of the M365 ecosystem, Entra ID architecture, Exchange Online, and licensing models. 
• Advanced MDM Skills: Proven experience implementing Microsoft Intune from scratch across multiple operating systems. 
• Scripting: Experience with PowerShell for cloud infrastructure management and automation. 
• Security Mindset: Practical knowledge of Zero Trust principles, Identity Protection, and Endpoint Security tools. 
• Languages: Upper-Intermediate to Advanced English (both written and spoken) for clear communication with international clients and technical documentation. 
• Soft Skills: Strong root-cause analysis skills, capability to work under multi-tasking conditions, and a proactive attitude toward documentation and process optimization. 

Nice to Have: 

• Relevant Microsoft Certifications (e.g., MS-102: Microsoft 365 Administrator, MD-102: Endpoint Administrator). 
• Experience with MacOS troubleshooting and management 
• Understanding of networking principles 
• Experience with Forti EMS 
• Experience with anti-spam systems 

dNOVO Group is a leading digital agency based in Toronto. For over 15 years, we have helped businesses across Canada grow through professional web design, SEO, and digital marketing.

We are looking for an AI Website Designer & Builder to join our team. This role is ideal for someone who knows how to use AI tools to create modern, high-quality websites quickly and efficiently. This is not a traditional coding role. We are looking for someone who understands websites, design, WordPress, and AI-assisted workflows. Basic technical knowledge is helpful, but strong AI skills, good design taste, attention to detail, and common sense are most important.

Responsibilities

• Create modern, conversion-focused websites and landing pages
• Use AI tools to generate website layouts and design concepts
• Build and update websites using WordPress and other website platforms
• Create wireframes, page layouts, and visual concepts
• Work with tools such as ChatGPT, Claude, Lovable, Bolt, Cursor, Copilot, Framer, Webflow, or similar platforms
• Add and format website content, images, forms, buttons, and basic integrations
• Make websites responsive for desktop, tablet, and mobile
• Use AI tools to help troubleshoot website issues and improve pages
• Optimize websites for user experience, SEO basics, speed, and conversions

Required Skills

• Strong experience using AI tools for website creation
• Experience with WordPress or similar website builders
• Good understanding of modern website design and UX/UI basics
• Ability to create clean, professional, conversion-focused layouts
• Experience with Figma, Canva, or similar tools is an asset
• Ability to use AI tools to solve problems and work independently
• Strong attention to detail
• Good English communication skills
• Common sense, reliability, and good judgment

To apply, please submit:

• Your CV
• Portfolio of recent website projects
• A brief description of the AI tools you use in your workflow
• Your expected monthly salary

We are looking for a full-time Senior Mobile QA who wants to test and manage high quality super cool-looking apps.

Job Functions:
• Create different user-testing scenarios (popular and unpopular);
• Manual-test 4 apps: functional, regression, and smoky;
• Visual perfection: compare designs and spot differences after implementation;
• Maintain product vision;
• Manage localisation of 22 languages: check the accuracy of the translation & communicate with our translators;
• Resolve user cases by collaborating with our support manager;

Required/Preferred knowledge and skills:
• At least 3 years of experience in iOS apps QA;
• Quick and good communication skills;
• You must be an iPone user in day-to-day life;
• And most importantly - the desire to improve yourself and take on new tasks!

If you’re passionate about working with brand-new iOS Features and creating bug-free apps, then we’ll be the best match for you!

Our client is an international online casino platform focused on fair gameplay, fast payouts, and a thoughtful product lifecycle. They are currently scaling across Tier 1 markets and building a data-driven marketing ecosystem.
 

We are looking for a Senior Affiliate Manager to drive this growth. You will be responsible for building a high-quality partner network from the ground up - from recruiting top-tier affiliates and managing $100k+ monthly budgets to representing the brand at major international conferences. We need a performance-driven specialist who can turn traffic into long-term ROI.

Requirements:

• Identify, recruit, and onboard high-quality affiliate partners to drive qualified traffic.
• Build and maintain long-term, performance-driven relationships with partners.
• Represent the company at international and local offline conferences and industry events.
• Support partners with technical setup (tracking links, postbacks, integrations, campaign structures).
• Coordinate campaign launches and scale strategies with partners.
• Monitor partner performance and KPIs (FTD, LTV, conversion rates, retention, ROI).
• Analyze traffic quality, fraud risks, and conversion efficiency.
• Optimize budgets and traffic allocation to maximize profitability.
• Calculate and control ROI across all partner channels.
• Provide performance insights and reports to management.
• Support process building and partner management structures.

Experience:

• 3+ years of experience as a Senior Affiliate Manager / Team Lead
• 4+ years of overall experience in affiliate marketing
• Proven experience in the gambling / casino industry (mandatory)
• Strong understanding of casino economics (LTV, RTP, player value, funnel metrics)
• 2+ years of experience with the Tier1 markets
• Hands-on experience managing budgets over $100,000/month
• Strong performance and ROI mindset
• Experience working with tracking platforms, postbacks, and attribution models
• English – B2+ level (working proficiency)

We are a Performa HR agency, and we're excited to find a top-notch professional for one of our clients. We're currently seeking an experienced Financial Controller, to join an international legal firm specializing in legal and consulting services for businesses operating in highly regulated industries.

Key responsibilities and your contribution: 
• Consolidate financial data from multiple payment channels into QuickBooks Online (without direct access to payment tools; automation built together with the CTO) 
• Prepare monthly management reporting: P&L, Cash Flow, Unit Economics 
• Control and verify complex commission structures between business units 
• Manage budgeting and financial planning 
• Monitor accounts receivable and accounts payable 
• Prepare internal financial reports for CEO / COO level stakeholders 
• Participate in building automated financial workflows together with the CTO

Your qualifications: 
• Strong hands-on experience with QuickBooks Online (ideally 1+ year) • Experience building or maintaining management reporting (P&L, Cash Flow, budgeting) 
• Understanding of multi-channel revenue models and complex commission structures 
• Strong analytical mindset with the ability to identify anomalies and inconsistencies in financial data 
• High level of autonomy and ability to work independently without detailed instructions

Nice to have: 
• Experience in IT / SaaS / subscription-based businesses 
• Experience with API integrations or financial workflow automation 
• English for reading financial documentation and basic written communication 
• Familiarity with Notion, Airtable, or similar tools

Benefits: 
• Fully remote work 
• Direct collaboration with founder and fast decision-making 
• Interesting international financial environment with complex workflows 
• CTO support for automation initiatives 
• Competitive compensation 
• Flexible working hour

We are looking for an Affiliate Manager who will be responsible for developing партнерской сети, building strong relationships with affiliates, and driving partner performance within the betting/iGaming vertical.

This role is ideal for someone who combines strong communication skills, analytical thinking, and a proactive approach to partner management.

What You’ll Be Responsible For

Developing and scaling the existing affiliate base
Building long-term relationships with affiliates and webmasters
Communicating with partners via Telegram, email, and other channels
Supporting affiliates in resolving operational and performance-related issues
Attracting new affiliates to the partner program
Monitoring and analyzing key performance metrics (KPI) for each partner
Maintaining reports and performance analytics
Controlling partner payouts and conducting weekly reconciliations
Participating in industry events, conferences, exhibitions, and meetups
What We’re Looking For

Strong negotiation and relationship-building skills
High level of communication and responsiveness
Analytical mindset and attention to detail
Experience working with reports and spreadsheets (Google Sheets / Excel)
Ability to generate ideas and offer creative solutions for partners
Experience in searching for and onboarding new webmasters
Readiness to react quickly to partner requests, including urgent situations
Basic experience in betting, gambling, or affiliate marketing
Experience working with top-tier webmasters will be a plus
English level: Intermediate or higher would be an advantage
What You’ll Get

Opportunity to work in a fast-growing iGaming environment
Direct impact on affiliate growth and business performance
Dynamic team and fast decision-making processes
Freedom to bring ideas and influence partner strategy
Competitive compensation based on experience and expertise

Automation QA Engineer (Middle/Senior)

Remote, long-term

We (ElevateOS) are excited to offer a long-term opportunity for an experienced Automation QA Engineer to join a team of professional engineers and designers. Together, you'll be working on a US-based PropTech product that's set to make a significant impact on the real estate scene. This role offers the chance to contribute to a major market and collaborate with top talent in a dynamic remote environment.

About ElevateOS

ElevateOS has been improving the resident experience for over seven years. We created a single, all-in-one platform that makes it easy for property managers and resident staff to work together. Our goal is simple: to provide the best experience for residents by replacing multiple, confusing apps with one easy solution.

This is a stable, long-term project that continues to grow, and you'll have the chance to be part of its ongoing success.

Our primary technology stack revolves around JavaScript. We use React for the front-end, Node.js for the back-end, and React Native for mobile development.

Requirements:

3+ years of experience as an Automation QA Engineer

Experience with automated testing (Playwright, Cypress, Selenium, or similar) 

Hands-on experience writing and maintaining automated test scripts

Experience writing Test cases and Test plans

Experience with Traceability Matrix development

Experience with CI/CD pipelines (CircleCI, GitHub Actions)

Knowledge of Git (reading PRs, understanding changes)

Strong understanding of the Software Development Life Cycle (SDLC) and testing methodologies

Strong knowledge of test design techniques (boundary value analysis, equivalence partitioning, decision tables, etc.)

Proficiency in manual Web, Mobile (iOS/Android), and Requirements testing

Familiarity with writing test documentation, requirements review, and creating bug reports

Experience using AI-assisted tools in QA workflow (e.g. test case generation, bug analysis)

Ability to take ownership of quality, communicate proactively with developers, PMs, and QA team members

Ability to work independently and meet deadlines in a remote environment

Attention to detail and critical thinking

English - Upper-Intermediate

Additional (good-to-have) skills:

Experience with performance or security testing

Familiarity with PropTech or real estate domain

Responsibilities:

Analysis of requirements and identifying gaps, ambiguities, and open questions

Writing and executing functional, regression, and exploratory test cases

Identifying usability, performance, and cross-platform issues during testing

Developing and maintaining automated test scripts

Conducting exploratory testing - simultaneous tests of design and functionality

Verification of multi-device and cross-platform consistency (Web + iOS/Android)

Creating detailed bug reports and suggesting improvements to product quality

Participation in planning meetings and providing feedback to the team

Writing and maintaining test documentation

We are looking forward to having you on board to contribute to our journey of transforming real estate property management!

About the role

EducateMe is an AI-native LMS built for US-based companies that take employee training seriously. We're a small team shipping fast, and AI has changed what one person can own: product work that used to take a team - research synthesis, spec drafts, prototyping, QA - now moves at the speed of one sharp person with the right tools.

That's this role. You'll do product management with a direct line to revenue: you own the customer feedback pipeline, turn validated problems into specs the team can ship, test features before release, and decide - with evidence - what we build next. And because the best product managers live where the customers are, you'll also own our customer success motion: onboarding new accounts, tracking health, catching churn risks, and running expansion conversations.

This is not a classic PM role and not a classic CSM role. It's product management grounded in direct customer ownership - every roadmap argument you make is backed by conversations you personally had and revenue you personally protect. AI is your leverage for everything routine: meeting summaries, health scoring, outreach drafts, first-pass specs. Your job is the judgment AI can't do — which customers need attention, which feedback matters, what we ship next.

 

What you'll do

Customer Success

• Own onboarding for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
• Run proactive retention — build and maintain a customer health-score system (Mixpanel + product data), spot churn risks before customers go silent, and trigger outreach when engagement drops. Most of our customers won't reach out to you — you reach out to them, with a reason
• Drive expansion — identify accounts ready for more seats or higher tiers and run those conversations
• Consult on training programs — help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys
• Record what you learn — customer calls double as interview material. You capture use cases, wins, and stories that feed our case studies and marketing (you don't write the marketing — you collect the raw material)
   

Product

• Own the feedback pipeline — triage every customer request, document recurring pain points, and prioritize them with revenue context
• Write lightweight specs — turn validated customer problems into clear, scoped briefs the product team can act on
• QA from the customer's seat — test new features (especially AI features) before release, the way a real customer would use them
• Close the loop — when something a customer asked for ships, you're the one who tells them. This is the cheapest retention tool that exists
• Join roadmap discussions — you bring the customer evidence; final prioritization stays with the founder and product lead

What we're looking for

Must-have

• AI fluency — this is the core requirement. You use AI tools daily as a working method, not a novelty: drafting specs, synthesizing customer calls, building health-score views, prototyping, automating your own routine work. You know where current models are strong, where they fail, and how to get reliable output. You should be able to show us, concretely, how AI makes you 2–3x faster than your previous role allowed
• Customer-facing experience — CSM, account management, or onboarding, ideally in SaaS. You're comfortable owning a book of business and being measured on retention
• Product sense — you can tell the difference between what a customer asks for and what they actually need, and you can write it down clearly enough that an engineer doesn't have to guess
• Data comfort — you can work with product analytics (Mixpanel or similar) to build views of customer health, not just react to anecdotes
• Strong communicator — clear writer, confident on video calls, equally good async and live
• Self-directed — small team, no playbook for every situation. You have context and goals; you figure out the rest and move
   

Nice to have

• Experience working with or inside an LMS — as an admin, L&D manager, or in a CS role at an LMS company
• Prior product work — PM, product ops, or having been the "voice of customer" person who actually shaped a roadmap
• Familiarity with Notion, Loom, Intercom, or similar async-first stacks

How success is measured

Retention comes first. Product contribution is judged second. In order:

1. Churn rate — monthly gross churn trending down; no customer cancels without us having seen it coming
2. Health-score coverage — every active account scored, at-risk accounts flagged and contacted
3. Expansion revenue — upsell conversations opened and closed
4. Feedback pipeline quality — recurring pain points documented with revenue context; specs the product team actually uses
5. Loop closure — customers hear back when their requests ship

What we offer

• Fully remote — work from anywhere
• Real ownership and room to grow as the company scales
• Small, async-first team — no bureaucracy
• Direct access to the founder and genuine input on product direction — your customer evidence shapes what gets built

Automation QA Engineer (Middle/Senior)

ElevateOS  |  Remote  |  Long-term

We're excited to offer a long-term opportunity for an experienced Automation QA Engineer to join a team of professional engineers and designers. Together, you'll be working on a US-based PropTech product that's set to make a significant impact on the real estate scene. This role offers the chance to contribute to a major market and collaborate with top talent in a dynamic remote environment.

About ElevateOS

ElevateOS has been improving the resident experience for over seven years. We created a single, all-in-one platform that makes it easy for property managers and resident staff to work together. Our goal is simple: to provide the best experience for residents by replacing multiple, confusing apps with one easy solution.

This is a stable, long-term project that continues to grow, and you'll have the chance to be part of its ongoing success.

Our primary technology stack revolves around JavaScript. We use React for the front-end, Node.js for the back-end, and React Native for mobile development.

What skills are essential to us

• 3+ years of experience as an Automation QA Engineer
• Experience with automated testing (Playwright, Cypress, Selenium, or similar) 
• Hands-on experience writing and maintaining automated test scripts
• Experience writing Test cases and Test plans
• Experience with Traceability Matrix development
• Experience with CI/CD pipelines (CircleCI, GitHub Actions)
• Knowledge of Git (reading PRs, understanding changes)
• Strong understanding of the Software Development Life Cycle (SDLC) and testing methodologies
• Strong knowledge of test design techniques (boundary value analysis, equivalence partitioning, decision tables, etc.)
• Proficiency in manual Web, Mobile (iOS/Android), and Requirements testing
• Familiarity with writing test documentation, requirements review, and creating bug reports
• Experience using AI-assisted tools in QA workflow (e.g. test case generation, bug analysis)
• Ability to take ownership of quality, communicate proactively with developers, PMs, and QA team members
• Ability to work independently and meet deadlines in a remote environment
• Attention to detail and critical thinking
• English - Upper-Intermediate

Additional (good-to-have) skills

• Experience with performance or security testing
• Familiarity with PropTech or real estate domain

What will your responsibilities include

• Analysis of requirements and identifying gaps, ambiguities, and open questions
• Writing and executing functional, regression, and exploratory test cases
• Identifying usability, performance, and cross-platform issues during testing
• Developing and maintaining automated test scripts
• Conducting exploratory testing - simultaneous tests of design and functionality
• Verification of multi-device and cross-platform consistency (Web + iOS/Android)
• Creating detailed bug reports and suggesting improvements to product quality
• Participation in planning meetings and providing feedback to the team
• Writing and maintaining test documentation

We are looking forward to having you on board to contribute to our journey of transforming real estate property management!

We are seeking a Test Engineer to join our big team and be a primary point of contact with the Customer on quality assurance matters. As a member of our team, you will have the opportunity to work with various products that share common functionalities. You will also develop a cohesive testing strategy that meets Customer needs and ensures high-quality results by collaborating closely with the team.

You will have a chance to challenge yourself, grow as a technologist and a professional, and make an incredible impact on the Customer’s products.

CUSTOMER
Our Customer is a leading European supplier of eco-friendly, energy-efficient indoor climate solutions. They aim to provide modern climate control in all types of buildings by using renewable energy sources and the latest technology.

PROJECT
Our project involves the development of smart home climate solutions for a client operating in the heating, ventilation, and air conditioning (HVAC) sector. Together with the client, we provide smart climate solutions featuring wireless connectivity and intelligent control for any type of property, including apartment blocks, industrial buildings, hotels, or country houses, to help reduce energy consumption for our client’s customers and society at large.

The team is responsible for developing and maintaining universal electronics and firmware platforms.

The mission of the project is to deliver scalable, reliable, and secure solutions that accelerate time-to-market for new products while supporting the company’s global vision of transitioning to energy-efficient and sustainable technologies.

REQUIREMENTS

• 2+ years of experience as a Manual QA Engineer (preferably in embedded or firmware projects)
• Solid knowledge of testing methodologies and ability to write test cases and reports
• Experience with bug tracking and test management systems
• Experience with Unix platforms
• Experience in Network (understanding of TCP/UDP)
• Experience with sniffers and debugging tools (ex. Charles, Wireshark)
• Experience in API testing (Postman, Bruno)
• Upper-Intermediate level of English

WOULD BE A PLUS

• Basic hardware skills (flashing, setup, and diagnostics)

RESPONSIBILITIES

• Perform functional, integration, and regression testing of embedded software
• Create and maintain test documentation (checklists, test cases, and bug reports)
• Participate in release planning and synchronization meetings with the development team
• Collaborate closely with developers, architects, and other QA engineers
• Identify, log, and track defects until resolution
• Contribute to the overall product and process quality according to company standards

Ми шукаємо Test Engineer до нашої великої команди, де ти станеш основною контактною особою для замовника з питань забезпечення якості ПЗ. Ти працюватимеш із кількома продуктами, що мають спільні функціональні можливості, та разом із командою розробиш цілісну стратегію тестування, яка відповідатиме потребам клієнта й забезпечуватиме високу якість розроблених рішень.

У тебе буде шанс випробувати себе, зростати як технолог і професіонал, а також зробити неймовірний вплив на продукти клієнта.

КЛІЄНТ
Наш клієнт є провідним європейським постачальником екологічних, енергоефективних рішень для клімат-контролю в приміщеннях. Вони прагнуть забезпечити сучасний кліматичний контроль у всіх типах будівель за допомогою відновлюваних джерел енергії та новітніх технологій.

ПРОЕКТ
Наш проєкт передбачає розробку інтелектуальних рішень для клімат-контролю в будинках. Ми співпрацюємо з клієнтом, що працює в галузі опалення, вентиляції та кондиціонування повітря (HVAC). Спільно з клієнтом ми пропонуємо інтелектуальні кліматичні рішення з бездротовим підключенням та інтелектуальним управлінням для будь-якого типу нерухомості, будь то багатоквартирні будинки, промислові будівлі, готелі або заміські будинки, щоб допомогти зменшити споживання енергії для замовників нашого клієнта та суспільства в цілому.

Команда відповідає за розробку та підтримку універсальних електронних і програмних платформ.

Ціль проєкту полягає в наданні масштабованих, надійних і безпечних рішень, які прискорюють вихід нових продуктів на ринок, підтримуючи глобальну концепцію компанії щодо переходу на енергоефективні та стійкі технології.

ВИМОГИ

• 2+ роки досвіду як Manual QA Engineer (бажано в проєктах з вбудованим програмним забезпеченням або прошивкою) 
• Добре знання методологій тестування та вміння писати тестові випадки й звіти
• Досвід роботи з системами відстеження помилок та управління процесом тестування
• Досвід роботи з Unix-платформами
• Базове розуміння мереж (TCP/UDP)
• Досвід роботи зі сніферами та інструментами налагодження (наприклад, Charles, Wireshark)
• Досвід тестування API (Postman, Bruno) 
• Володіння англійською мовою на рівні Upper-Intermediate

БУДЕ ПЛЮСОМ

• Базові навички роботи з апаратним забезпеченням (прошивання, налаштування та діагностика)

ОБОВ’ЯЗКИ

• Виконувати функціональне, інтеграційне та регресійне тестування вбудованого ПЗ
• Створювати та підтримувати тестову документацію (чеклисти, тестові випадки, баг-репорти)
• Брати участь у плануванні релізів і синхронізаційних зустрічах із командою розробки
• Тісно співпрацювати з розробниками, архітекторами та іншими QA-інженерами
• Виявляти, реєструвати та відстежувати дефекти до їхнього усунення
• Сприяти загальній якості продукту й процесів відповідно до стандартів компанії

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

CodeSeek - software development company from Lviv specializing in custom software development, web platforms, and mobile applications.

We are looking for a proactive Lead Generation Specialist to help us find and qualify potential clients and support business growth.

Responsibilities

• Search for potential clients on Upwork and other platforms;
• Analyze and qualify leads and project opportunities;
• Write personalized cover letters and submit proposals;
• Communicate with potential clients and gather their requirements;
• Maintain the lead database and update CRM information;
• Prepare regular reports on completed work and progress;
• Collaborate with the Sales Manager and hand over qualified leads.

Requirements

• English level: B1+ (Strong Intermediate) or higher;
• Understanding of basic IT terminology and software development concepts;
• Strong analytical thinking and communication skills;
• Proactive attitude and attention to detail.

 Will be a plus

• Experience in lead generation or similar roles;
• Experience with sales tools 
• Courses or certifications in sales / lead generation 

 We offer

• Part-time cooperation format;
• Competitive compensation;
• Remote work;
• Flexible schedule;
• Necessary tools and support for effective work.