Jobs at Djinni

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
 

About the role:

This is an internal role focused on outreach, partnerships, and placements that improve rankings and bring relevant referral traffic. This is not a client facing role.
 

What you will do:

• You will build and execute a link acquisition plan for priority service pages, state pages, case studies, and thought leadership content
• You will find and qualify websites for outreach, focusing on relevance, quality, and real traffic
• You will run outreach campaigns to secure placements through guest posts, editor mentions, partnerships, resource pages, and digital PR angles
• You will coordinate with our writers and designers to create assets that earn links, like research posts, comparisons, templates, and tools
• You will manage our local and industry citations where relevant, and keep listings consistent
• You will monitor backlinks, anchors, and competitors, and provide weekly updates on what is working
• You will protect the domain by avoiding risky tactics and keeping everything aligned with Google guidelines
   

Requirements:

• Proven link building experience with examples of placements you secured
• Strong prospecting and outreach skills, including personalized email and relationship building
• Understanding of SEO fundamentals, including topical relevance, anchors, and avoiding harmful patterns
• Comfort using tools like Ahrefs, Semrush, Moz, or similar, and Google Search Console
• Ability to work systematically and track everything in a spreadsheet or CRM style pipeline
   

Nice to have:

• Experience with B2B services, SaaS, or software agencies
• Experience with digital PR pitches and creating link worthy content angles
• Experience supporting state localized SEO pages and local SEO citations
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—23:59 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.
 

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a HR Administrator to share our core company values:

Employee records management :

• Manage employee document onboarding and offboarding processes
• Prepare HR documentation (orders, employment contracts, amendments)
• Maintain employee personnel files and records (including P-2 forms)
• Submit required notifications to tax authorities (DPS) and reports to the Pension Fund (PFU)

Gig Contracts (Diia.City):

• Prepare and administer gig contracts in compliance with Diia.City regulations
• Draft and manage NDA and IP agreements
• Monitor and process service acceptance certificates (acts of completed work)

Military Records Management:

• Maintain military records in accordance with Ukrainian legislation
• Verify military registration documents of employees
• Create and manage military record cards
• Communicate with Territorial Recruitment Centers (TCR)
• Calculate quotas and manage employee reservation (booking) processes

Document Management:

• Maintain internal registries (orders, contracts, leaves, etc.)
• Organize and manage both physical and electronic archives
• Monitor document validity and deadlines

🔹 Requirements

• 1+ year of experience in HR administration or document management
• Good knowledge of Ukrainian labor legislation
• Understanding of Diia.City framework
• Proven experience in military records management (mandatory)
• Strong attention to detail and structured approach
• Proficiency in Excel / Google Sheets
• Experience with HRM / ERP systems is a plus

🔹 Nice to Have

• Experience in an IT company
• Experience in process automation
• Knowledge of electronic document management tools (e.g., digital signatures, Vchasno, Paperless, etc.)

About the Role

We are looking for a Junior System Administrator to provide basic IT support and ensure smooth day-to-day technical operations in the office.

This role is ideal for a student or entry-level candidate who wants to start a career in IT and gain hands-on experience.

The key expectation is to be physically present in the office every day and respond quickly to возникающие technical issues.

Work format: On-site, part-time (2–4 hours daily)

Responsibilities

• Provide basic technical support to employees
• Quickly resolve day-to-day IT issues
• Set up and maintain workstations (PCs, laptops)
• Assist with network connectivity (Wi-Fi, LAN)
• Install and update software
• Perform basic user account administration
• Monitor office equipment and respond to issues promptly
• Support team members with technical requests

Requirements

• Basic computer literacy
• Strong interest in building a career in IT / system administration
• Good responsiveness and reliability
• Attention to detail and commitment to quality work
• Proactive attitude and sense of ownership
• Willingness to learn and grow
• Basic English level
• Availability to work on-site daily (part-time)
• Willingness to undergo a polygraph test

Nice to Have

• Education in IT or Computer Science
• Basic understanding of networking (TCP/IP, Wi-Fi)
• Experience with OS installation or hardware setup

Location: Remote (global). You must overlap ≥ 4 hours per day with EU working hours. Our core is in Spain and Portugal.

Team: Operations. Reports jointly to the three co-founders — day-to-day to the operator-founder, with specific surfaces owned by the AI Expert (Chief AI Officer) and the M&A Expert (Head of M&A).

Level: IC2 · Operations Associate (posted title: Founding Operations Manager — reflects founding-hire scope on an IC2 band).

Why this role exists:

Three co-founders, a platform 85% built, 2,400+ AI companies profiled, and an active buyer-outreach operation running into launch. What we do not have is a dedicated operator. So the founders are running scheduling, client comms across buyers and sellers, pipeline hygiene, tool stitching, and vendor chasing — instead of fundraising, product, and deal sourcing.

This role absorbs that work and professionalizes it. You take the mess off the founders' desks and turn it into playbooks, SLAs, and a clean AI-augmented ops stack. The next person to join ops will inherit what you build.

What you'll own in your first 6 months

- Reclaim ≥ 10 hours per week for each co-founder by absorbing recurring ops — verified by calendar audits at month 3 and month 6.

- Own buyer and seller client-comms end-to-end: response SLA ≤ 24 hours, first-response ≤ 4 hours during EU hours, tracked in the CRM.

- Select, pilot, and put into daily team use an AI-augmented ops stack. You propose; founders approve. No tool is in the stack until you can show the workflow and the time it saves.

- Own the weekly ops review: pipeline hygiene, follow-up status, blockers surfaced to founders, metrics reported.

- Document the top 5 recurring ops workflows as playbooks. Acceptance test: another person can execute the workflow from your doc without you present.

What you bring

- Evidence of shipping self-directed work with a measurable before/after result. Portfolio, freelance projects, past roles, independent builds — any context where the outcome is provable. Titles and tenure are not the signal; shipped work is.

- Daily, fluent use of AI tools as leverage. ChatGPT/Claude/Perplexity plus at least one workflow tool (Notion AI, Zapier, n8n, Lindy, Make, or similar). You can walk us through a specific workflow you designed — not just name the tools.

- Proof you can run 5+ parallel threads without dropping handoffs. Concurrent clients, concurrent projects, high daily context switches, or any equivalent pattern.

- Action bias. Examples where you chose to ship a rough version over waiting for a complete plan — and the rough version was the right call.

- English fluent enough for written client work with international counterparties.

Nice to have

- Exposure to M&A, venture, or B2B SaaS operations.

- Second language useful for EU, CIS, UK, or US markets (Spanish, Russian, German).

- Experience operating in high-ambiguity, low-process environments — any stage, any domain.

This role is NOT for you if

- You want a theoretical or strategist seat.

- You need a defined playbook before you act.

- You prefer narrow specialization over breadth.

- You want predictable 9-to-5 scope.

How we work

Values that actually show up day to day: Speed Over Perfection (being right but slow is losing), Brutal Honesty (direct feedback beats diplomatic response), Expert-Driven (technology augments expertise; it does not replace it). Weekend MVP builds happen when a bet warrants them — signal that speed is real, not rhetoric. You will work directly with the founders across AI, M&A, and platform — the surface area is unusual, the pace is unusual, the rate of learning is unusual.

What you get

- 1:1 mentorship from three founders with complementary domains: AI architecture, M&A, and platform/UX.

- Front-row seat to a pre-seed → Series A journey of an AI-native M&A marketplace.

- Unusual surface area: you will touch product, deal flow, investor relations, outreach, and customer ops.

- Outcome-led growth with no ceiling — advancement is tied to shipped results, not tenure.

- Freedom to propose and build your own AI-tool stack.

Compensation

Pre-seed, stage-appropriate base; specific numbers are discussed at the first screen. If compensation is your primary lever, this is not the right seat — growth and surface area are the compounding assets of this role.

How to apply

Send a CV, 3–5 minute Loom video or a written note of 300 words or fewer describing one operational mess you personally untangled. Structure it as:

1. Before — what the state was and why it mattered.

2. Action — the specific thing you did (not your team — you).

3. After — the measurable result.

Project

US/Canada event tickets purchase platform with tickets, event, locations, performers aggregation via third-party API, booking, purchase, payments.

Requirements:
— 1 year of commercial experience with Python and REST Framework;

— 1 year of commercial experience with JavaScript, TypeScript, React, Next.js
— 1 year of commercial experience with HTML, CSS, Tailwind CSS
— Ability to communicate in English
— Ability to work with databases (not only through ORM)
— Understanding of REST principles
— The knowledge of basic HTTP principles
— Experience with git & github
— Knowledge of the agile & scrum the basics

Nice to Have:
— Skills in FastAPI, react-router-v7
— Advanced knowledge of PostgreSQL
— Experience with Celery, Redis
— Familiarity with MongoDB

About the role:

We are seeking a hands-on Security Engineer to design, implement, and operate effective security controls across our corporate IT and SaaS ecosystems. This role focuses on endpoint, identity, and SaaS security, building and maintaining secure baselines through effective use of MDM, EDR, and IAM, while ensuring controls are measurable, documented, and continuously improved.

You will work closely with Security and IT, Delivery, and Business stakeholders to reduce security risk, improve operational resilience, strengthen company-wide security awareness, and support audit readiness (SOC 2 / ISO/IEC 27001) through strong documentation, evidence collection, and continuous control improvement via GRC workflows.

Responsibilities

• Implement and administer MDM, EDR, and IAM controls (device enrollment & baselines, endpoint protection policies, hardening, SSO/MFA, conditional access, access reviews, etc.).
• Maintain and continuously improve the security baseline for endpoints and corporate SaaS services.
• SIEM implementation, onboarding log sources, maintaining ingestion, and alerting.
• Prepare and maintain security awareness materials and support company-wide security awareness activities to improve employees’ cyber hygiene.
• Manage and respond to security incidents, including investigation, containment, eradication, recovery, and post-incident analysis.
• Contribute to the development and maintenance of internal policies, procedures, and controls related to security and compliance.
• Collaborate with other teams on secure onboarding of systems/vendors and ongoing security improvements.
• Monitor and mitigate phishing, malware, and other cyber threats.

• Maintain awareness of emerging threats and recommend improvements.

   

Requirements

• 3+ years of hands-on experience in an IT service/outsourcing company in the position of IT Security / Security Engineer with strong security ownership.
• Proven hands-on experience in implementing and administering CrowdStrike Falcon (EDR/XDR), ManageEngine Endpoint Central (Zoho), and Okta IAM or similar solutions.
• Strong understanding of endpoint and identity security fundamentals (device hardening, patching, MFA/SSO, conditional access, access lifecycle, etc.).
• Hands-on experience with SIEM/log aggregation, including SIEM implementation, onboarding log sources, maintaining reliable log ingestion pipelines, and configuring alerting/use cases.
• Experience in investigating security events and incidents, conducting root cause analysis, and producing post-incident reports.
• Basic scripting knowledge (Bash, Python, PowerShell) for automation.
• Strong analytical and troubleshooting skills, ability to work with logs, alerts, and system telemetry.
• Ability to write and maintain technical documentation (policies, standards, processes, playbooks).
• English: Upper intermediate or higher.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Would be a plus:

• Familiarity with data privacy and regulatory compliance requirements (e.g., GDPR, HIPAA, PCI DSS).
• Experience with Google Workspace security administration at scale.
• Experience in data-intensive projects (DWH, BI, AI, analytics).

Equals5 is a leading Healthcare Marketing SaaS for Pharma and Life Sciences. Our platform leverages exclusive NPI-level targeting technology to help brands reach healthcare professionals across 20+ channels with precise, user-level reporting.

The Role

We are looking for a Senior Data Engineer to join the Identity team at Equals5. This is not a standard ETL role. We are building a dynamic data ecosystem where AI is deeply integrated—both as a productivity multiplier and as a core component of our data processing logic for identity data enrichment and data scoring.

You will own the infrastructure that handles over 10,000 executions per minute, ensuring stability, scalability, and data integrity. You will work with a modern stack on Google Cloud Platform, utilizing Cloud Functions and Kubernetes.

We are looking for an engineer who improves infrastructure, automates everything, and is eager to implement LLM-based logic directly into high-load data flows.

Responsibilities

• AI-Driven Data Scoring: Design and implement pipelines that utilize LLMs to analyze and score identity data in real-time. You will integrate AI models directly into the decision-making loop, balancing accuracy with latency and cost.
• Own the Data Architecture: Architect scalable data solutions using GCP and Python. You will manage data storage and retrieval using BigQuery and Apache Iceberg to support querying of TBs of data.
• Heavy Data Processing: Utilize Apache Spark for data transformations and batch processing when lightweight cloud functions are not enough.
• Manage High-Load Orchestration: Maintain and optimize our system instances. It involves complex dataflows, custom Python nodes, and performance tuning for 10k+ execs/minute.
• Release Lifecycle (CI/CD): Take ownership of the deployment process, ensuring that updates to pipelines and infrastructure are released safely with proper testing and rollback strategies.
• Database Optimization: Manage PostgreSQL performance under heavy load, optimizing complex queries and indexing strategies.
• Active AI Usage: Use Claude Code and other AI engineering tools to accelerate your own development, refactoring, and testing processes.
• Incident Resolution: Proactively monitor the system. When alerts fire, you investigate the root cause—whether it’s a database lock or an LLM hallucination—and fix it permanently.

Requirements

• 4-5+ years of experience in Data Engineering or Backend Engineering with a strong data focus.
• Production AI Integration: Experience integrating LLMs (OpenAI, Anthropic, Gemini) into production applications via API. You understand latency, token limits, and how to structure data for AI scoring.
• Expertise in GCP: Understanding of Google Cloud Platform (Cloud Functions, IAM, Networking).
• Strong Python: You write clean, efficient, and testable code. You are comfortable building custom logic where standard tools fall short.
• Big Data Stack: Experience with BigQuery, Apache Spark, and modern table formats like Apache Iceberg.
• Kubernetes (K8s): Experience deploying and scaling services in containerized environments.
• Workflow Automation: Understanding of workflow orchestration tools at a deep technical level. N8N is a big part of our domain, so familiarity with it is highly valuable.
• PostgreSQL Mastery: Proven ability to handle heavy write/read loads and optimize schemas.
• English: B2+ (Upper-Intermediate) or higher.

Culture & Mindset

• Self-improvement: You are a fast learner. You don't fear AI replacing you; you master it to replace your manual tasks.
• Ownership: You treat the Identity domain as your own business. If a scoring model drifts or a pipeline slows down, you notice it and fix it without being asked.
• Internal Locus of Control: You take responsibility for outcomes. If an external API fails, you build a fallback mechanism instead of just blaming the provider.
• Get It Done: You prioritize shipping value. You know when to use a simple script and when to build a complex architecture.
• Openness: You share knowledge freely. If you find a better way to prompt the AI for scoring, you share it with the team.

What We Offer

• Fully remote with flexible hours (aligned with EU timezones for syncs).
• AI-Native Environment: We provide licenses for Claude Code and encourage using the bleeding edge of AI tech for both daily coding and product features.
• High-Impact Role: You will directly influence how we identify and score users, impacting the core business logic.
• Cross-functional visibility: Work closely with Product and Tech Leads to shape the future of Identity.

• No Bureaucracy: Fast decisions, no legacy processes, focus on results.

   

Our client is an iGaming Advertising Agency specializing in performance-driven user acquisition for operators worldwide. The company partners with leading brands, delivering high-quality traffic through a combination of a global affiliate network and proprietary in-house traffic sources.
Recognized by industry awards and certifications, the agency is known for its reliability, transparency, and strong market presence. We are currently looking for an Affiliate Manager.

📋 Key responsibilities and your contribution:

• Attracting new partners and maintaining relationships with existing ones;
• Developing proposals for partners to improve the effectiveness of collaboration;
• Negotiating and concluding agreements with partners;
• Analyzing and optimizing current campaigns, improving key performance indicators (KPIs);
• Daily traffic monitoring, reporting, and monitoring of target achievement;
• Coordinating with internal departments to support successful campaigns;
• Participating in industry events and conferences to develop the partner network.

📚 Your qualifications:

• 2 – 3 years of proven experience in affiliate marketing within the iGaming niche;
• The presence of a partner base;
• Strong negotiation and communication skills, a deep understanding of the needs and key challenges of partners;
• Ability to analyze performance data effectively;
• Solid knowledge of main partnership models and key metrics;
• Ability to work both independently and as part of a team;
• Self-motivated, goal-oriented, with a proactive approach to work;
• Proficiency in English at B1–B2 level.

➕ Nice to have:

• Experience in working with resale and networking with other affiliate programs.

Benefits:

⭐ Days of recovery: 20 paid vacation days per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages courses for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.

Every major partnership starts with a well-timed conversation — and every won contract begins with a compelling, compliant proposal. In this role, you won't just coordinate events or fill out forms: you'll own the full lifecycle of how the company shows up in the market — from chamber mixers and industry summits to high-stakes RFP submissions. If you thrive at the intersection of business development, operations, and strategic communication, and you want your work to directly influence revenue and market presence, this is your seat at the table.

Does this relate to you?

• 3+ years of experience in partnership coordination, business development operations, proposal management, or marketing operations within a B2B services or technology environment — with a clear track record of owning outcomes, not just tasks.
• Proven ability to manage an end-to-end RFP response process: reading and interpreting an RFP, applying a go/no-go qualification rubric, breaking the response into workstreams, coordinating contributors, and delivering a compliant submission on deadline — you've done this before and can demonstrate it with a live exercise.
• Strong written business English — you can draft a sponsorship pitch, an event recap post, and a company narrative paragraph from a brief, with clarity, the right tone, and zero need for heavy editing.
• Hands-on experience engaging with chambers of commerce, trade associations, or industry consortiums — you know how to plan an engagement from agreement to post-event follow-up, including budget, collateral checklist, internal brief, and measurement.
• Demonstrated proficiency with CRM platforms (HubSpot, Pipedrive, or similar), project management tools (ClickUp preferred), and Google Workspace — you can walk through your current stack and structure a pipeline from scratch; active use of AI tools in your workflow is a must.
• Proven ability to manage 5–15 parallel commitments across events, RFPs, renewals, and content with different stakeholders and cadences — when four deadlines collide, you sequence, delegate, and escalate with confidence.
• A collaborative, cross-functional mindset — you're comfortable working alongside SDR, Presales, and Marketing teams, and you know how to keep contributors accountable without burning bridges.
• Comfort representing the company externally at in-person events when needed, with the professionalism and judgment to know when to escalate versus absorb.
• Nice to have: Prior experience in a technology, IT services, or software consulting environment; familiarity with public-sector or enterprise procurement processes; experience negotiating event sponsorship contracts and reviewing vendor agreements; Bachelor's degree in Marketing, Business, Communications, or a related field; experience with RFP management platforms such as BidPrime or equivalent.

A new team member will be in charge of:

• Own the company's end-to-end participation in Chamber of Commerce activities — from membership evaluation and event calendar management to sponsorship negotiations, booth presence, speaking slot coordination, and executive briefings.
• Drive the full RFP response lifecycle — proactively monitoring procurement portals and industry bulletins, applying a qualification rubric to filter opportunities, and orchestrating cross-functional response teams (Sales, Legal, Technical, Pricing) from kickoff to on-time, on-brand submission.
• Lead the development and maintenance of a high-quality RFP content library — curating reusable answers, past proposals, and company narrative assets to accelerate future submissions and raise the quality bar across every response.
• Shape the company's external presence at industry events by partnering with the Marketing team to produce branded collateral, talking points, giveaways, and post-event content including recap posts, case studies, social media updates, and newsletter blurbs.
• Ensure every chamber engagement and RFP effort produces measurable outcomes — tracking leads captured, partnerships initiated, content assets produced, and RFP win rates, and reporting ROI to leadership on a monthly basis.
• Own partnership operations infrastructure — maintaining membership renewals, MSAs with chamber-affiliated partners, and sponsorship agreements, and ensuring all commitments are tracked, renewed, and honored on schedule.
• Collaborate closely with SDR, Presales, and Marketing teams to align pipeline activity, coordinate contributor deadlines, and ensure seamless handoffs between business development and proposal execution.

How We Support Your Success:

• Remote or hybrid? The choice is yours. We offer a highly flexible approach to time off and personal days, empowering you to manage your own work-life balance.
• We invest in your proactive mindset. Access dedicated professional training and development opportunities, customized to align with your career goals.
• Sharpen your cross-cultural communication with our dedicated in-house English tutor.
• Help us build a team of progressive thinkers and be rewarded with our attractive referral bonus program.
• Influence our growth and culture. Participate in our Referral Bonus program to get rewarded for bringing top talent to the team, and benefit from our Recognition Reward program, which celebrates and rewards your productivity and contributions as a team member.
• We recognize that life happens outside of work. Enjoy special perks to celebrate your birthdays, weddings, and the arrival of new family members.
• We handle the logistics so you can focus on ownership. Benefit from dedicated invoicing assistance, tech admin support, and proactive People Partnership.
• Please note: Specific financial allowances, insurance options, and localized administrative support vary by country. We will gladly discuss the tailored package available in your specific location during our conversation!

Ready to try your hand? Send your CV without a doubt!

About the Company

Neros is a defense technology company rebuilding America’s drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment. As drones transform the character of warfare, Neros is delivering the systems the West needs to compete on the modern battlefield and deter the adversaries of democracy. We’re hiring engineers, operators, and builders who want to move fast, take on extreme ownership, and get capability into the hands of warfighters in months, not years.

Responsibilities

• Develop and enhance embedded software and new technical capabilities for the company’s products
• Collaborate with internal teams and external partners on system and component integrations
• Conduct R&D activities, prototyping, and validation of embedded solutions
• Bring embedded solutions to stable production-ready state and continuously improve them
   

Requirements

• 3+ years of commercial experience in C/C++ development
• Experience working as an embedded software engineer with microcontroller-based platforms, primarily STM32; experience with similar MCUs such as ESP32, NXP, Microchip, Nordic, or equivalent is also acceptable.
• Experience in system design (embedded systems, distributed systems, hardware–software integration)
• Knowledge of the UAV ecosystem (ExpressLRS, Betaflight, ArduPilot, OpenTX)
• Broad understanding of embedded system capabilities and ability to work on R&D-driven tasks
• English level: Upper-Intermediate (B2) or higher
   

Nice to Have

• Understanding of embedded or system architecture principles
• Experience with additional programming languages (Python, Lua)
• Exposure to computer vision or video processing projects (OpenCV or similar pipelines)
   

Working Conditions

• On-site work at the office in Kyiv, Ukraine
• Official employment
• Military booking for eligible candidates
• Medical insurance
• Work on products that are validated in real combat conditions with fast iteration cycles
• Collaboration with an international team of experienced engineers

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Help99 https://www.help99.co/ is Europe's most effective NGO focused on supplying Ukraine's frontline with pickup trucks and drones. Rooted in the European startup ecosystem, our early supporters include founders and investors, and our donor base has grown to 42,000+ NAFO fellas globally. We've organized 52 convoys, delivered almost 1,000 trucks, and moved €22M in aid. But the frontline is shifting, and we need to adapt just as fast.

🇺🇦 We're hiring in Kyiv: Operations Manager - Legal & Documentation

We need a detail-obsessed operator to own the legal, compliance, and documentation backbone of our Kyiv hub. If you love turning chaos into a clean process, this is your role.

What you'll do:

⚙️ Untangle & Build: Identify operational bottlenecks in legal and admin workflows and build clear, repeatable processes to fix them.

📄 Own the Docs: Manage contracts, compliance documentation, reporting, and cross-border paperwork between Ukraine and our Tallinn HQ.

⚖️ Navigate Legal Complexity: Handle the regulatory and legal realities of NGO operations in wartime Ukraine - customs, permits, partnership agreements, and more.

🔗 Support Convoys: Ensure every shipment has clean paperwork from origin to frontline delivery.

Who you are:

🧩 Process Builder: You see a mess and immediately start designing the system that prevents it.

📋 Detail-Oriented: Nothing slips through the cracks on your watch.

🗣️ Communicator: Fluent Ukrainian and working English for coordination with HQ.

🛡️ Resilient: Steady, thorough, and reliable under pressure.

🐶 Positivity: Must love dogs, smile every day, and have a genuine passion for helping Ukraine win.

What we offer:

💰 Salary: €2,500+ / month (based on experience)

🏢 Format: Full-time, on-site at our Kyiv office

⚡ Ownership: Full autonomy over your domain - build it the way it should be built

🇺🇦 Impact: Every clean document you file helps a truck reach the frontline faster

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment. 
 

We are currently looking for a Project Manager to share our core company values:
 

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.
•  

Main responsibilities:

• Managing game projects & our internal tools, including planning, execution, and control of project tasks
• Ensuring effective resource allocation and meeting project deadlines
• Creating all necessary documentation for the project: tech specs, design docs, etc.
• Coordinating the work of developers, designers, and other project participants
• Identifying and managing project risks and resolving issues in a timely manner
• Ensuring high product quality and successful achievement of project objectives
• Managing stakeholders: overseeing communication and expectations of all project stakeholders
• Reporting to management on project progress

Our ideal candidate:

• At least 2 years of experience in project management (Game development) or similar positions
• Upper-Intermediate level of English or higher
• Knowledge of project management methodologies (e.g., Agile, Scrum)
• Understanding of mobile product metrics
• Strong teamwork and leadership skills
• Ability to work in a fast-paced environment and meet deadlines
• Analytical and problem-solving skills
• High level of self-organization and ability to multitask

Nice to have:

• Experience in game development will be an advantage

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Weekly Events: Enjoy board games, masterclasses, corporate events, BBQs, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.
 

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a 3D Artist for Creatives (Playable Ads) to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv;
   

Key responsibilities:

• Create and optimize 2D/3D assets for playable ads.
• Build scenes with lighting, shadows, and materials.
• Add and adjust VFX (particles, effects) for web platforms.
• Export assets from Unity or make them from scratch.
• Work with devs, artists, and marketing to deliver ready creatives.

Our ideal candidate:

• 1+ year in games or playable ads.
• Strong skills in asset creation and optimization.
• Confident in Blender: topology, UVs, geometry.
• Able to set up lighting and materials.
• Experience with VFX systems.
• Basics of art: composition, color, perspective, stylization.
• English: Intermediate+.

Nice to have:

• Experience in Unity.
• Skills in VFX for web.
• Simple animations in engines.
• Understanding of game marketing.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for loyal employees.

We are looking for a skilled Embedded Engineer to join our growing team and support customers in delivering IoT-driven solutions. As our Embedded department continues to expand, we are seeking professionals with strong analytical thinking and solid technical expertise.

In this role, you will collaborate with a team of experienced Embedded Engineers to design and implement high-quality solutions that address real-world challenges. This role suggests working with embedded systems, cloud connectivity, and modern communication technologies.

If you’re a motivated Embedded Developer ready to take the next step in your career, we would be excited to collaborate with you!

Requirements

• 4+ years of experience with C
• Experience with cloud connectivity applications, including monitoring and Firmware-Over-the-Air (FOTA) solutions
• Strong background in communication technologies such as LTE, BLE, OpenThread, MQTT, and cybersecurity
• Practical experience with Yocto Linux
• Practical experience with RTOS
• Experience in debugging and troubleshooting embedded systems, including software debugging on real devices (using J-Link, ST-Link) and resolving system-level issues
• Upper-Intermediate level of English

WOULD BE A PLUS:

• Hardware knowledge
• Experience with Docker, GitLab, and Jira

Responsibilities

• Design separate components, modules, classes, devices
• Code, debug, document, and maintain portions of software and hardware
• Perform different types of testing
• Participate in estimation and planning sessions
• Contribute to the development of technical project documentation and user documentation
• Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation
• Participate in conference calls and face-to-face meetings with the Customer and Customer partners
• Comply with the best engineering practices, technical standards, and quality criteria set forth on the project
• Report status and progress according to the project and company demands
• Spot current deficiencies in the development process, adopted procedures, and engineering practices, environment configurations, etc., and suggest improvements
• Escalate technical issues to the Architect, Team Lead, and Project Manager