Jobs Sales

We are looking for a Sales Manager focused on tenders to join DeviQA, a software testing and QA company.

This role is fully dedicated to identifying, managing, and winning tender opportunities (RFPs / RFQs), primarily in the QA and software development space.

Key Responsibilities:

• Search for and identify relevant tenders and procurement opportunities;
• Manage the full tender lifecycle: from qualification to submission
• Prepare high-quality RFP / RFQ responses;
• Collaborate with internal teams (delivery, QA, tech) to build competitive proposals;
• Develop strategies to increase win rate in tenders;
• Maintain pipeline and documentation for all tender activities.

Requirements:

• 2–3 years of experience in tender management, sales, or business development;
• Proven experience winning tenders (mandatory);
• Strong hands-on experience with RFP / RFQ processes;
• Understanding of where and how to find tenders;
• Experience in QA / software testing is a strong plus;
• Alternatively, solid experience in IT services / software development sales;
• Strong communication and proposal-writing skills;
• Ability to work independently and own the tender direction.

Nice to Have:

• Experience with international tenders (US / EU markets);
• Familiarity with outsourcing / outstaffing models.

Consedge Tech 
 

About Us 

Consedge Tech is a boutique software house with deep expertise in AEC, BIM, VDC, and manufacturing technologies. We build custom software, plugins, and automation tools for engineering teams across the US, UK, and EU - from Revit add-ins and CAD integrations to cloud-based BIM platforms and digital workflows. 

"We build software for people who actually build things." 

What We're Looking For 

We're not looking for someone to build a pipeline from scratch - we're looking for a connector. Someone who already knows the right people in AEC, BIM, construction tech, or IT services, and can open the right doors quickly. 

We offer two engagement models depending on your availability, so whether you're looking for a full-time sales role or a flexible side partnership - we have a format that works. 

Requirements: 

• Existing network of decision-makers in AEC, BIM/VDC, construction tech, engineering software, or IT services; 
• Prior experience selling or placing services in custom software development, BIM modeling, CAD automation, or digital engineering; 
• Understanding of what a BIM Manager, VDC Director, or Engineering CTO actually needs; 
• Ability to qualify leads, make warm introductions, and drive deals to close – independently. 

Responsibilities: 

• Identifying and introducing potential clients from your existing network; 
• Making warm referrals or conducting initial outreach on behalf of Consedge Tech; 
• Coordinating discovery calls with our technical team; 
• Following up and supporting the deal through to signed contract. 

Note: Proposals, scoping, delivery, and client management are fully handled by our team - your focus is relationships and introductions. 

Nice to Have: 

• Experience working with AEC-focused SaaS or engineering software vendors; 
• Familiarity with project types such as Revit/Navisworks plugins, BIM automation, CAD/ERP integrations, or VDC services (LOD 200-400); 
• Existing relationships with US, UK, or EU engineering firms or construction tech companies; 
• Background in IT services sales or technical business development. 

Engagement & Compensation Models: 

We adapt to how you work - the right model is defined together based on your availability and activity level. 

Option A - Base + Commission (Active Sales Manager) 

Best fit for candidates dedicating consistent time to outreach, pipeline management, and relationship development. 

• Monthly base salary (discussed based on experience and market); 
• % of closed deal value. 

Option B - Commission Only (Connector / Referral Partner) 

Best fit for professionals with strong existing networks who want flexibility without commitment. 

• Competitive % of contract value per closed deal; 
• No earnings cap; 
• Ongoing commission for repeat business from referred clients. 

Types of Projects You Can Bring: 

• Custom software development for AEC / manufacturing companies; 
• Revit, Navisworks, SolidWorks plugin development; 
• BIM automation and workflow tools; 
• CAD/CAM integrations and ERP connectors; 
• BIM modeling and VDC services (LOD 200-400); 
• Web platforms and dashboards for engineering data. 

Why Partner With Us 

• Strong technical team - we deliver, not just promise; 
• Deep domain expertise that builds client confidence; 
• Fast scoping and proposal turnaround; 
• Proven track record across US, UK, and EU markets; 
• You focus on relationships; we focus on execution. 

We Offer: 

• Professional team environment; 
• Leadership style built on trust and transparency; 
• Flexible working hours; 
• Fully remote format - work from anywhere in the world; 
• Real projects with international clients (US, UK, EU); 
• Transparent compensation structure with no hidden conditions; 
• Full support from our technical team at every stage of the deal. 
   

Pixel MindIT is an innovative IT company specializing in software development, web applications, and mobile apps. We bring together a team of passionate professionals working with cutting-edge technologies. With us, you'll find a creative approach to complex challenges, efficient project management, and a culture of continuous growth.
 

Requirements:

• 1+ year of experience in sales, lead generation, or B2B marketing (experience in the IT industry is a plus)
• Proven ability to identify and engage potential clients via LinkedIn, Upwork, email outreach, and other channels
• Strong skills in writing cold emails and personalized outreach messages in English
• Basic understanding of IT products and services (web apps, mobile apps, outstaffing/outsourcing)
• Hands-on experience with CRM systems 
• Result-driven mindset, strong self-organization, and a proactive approach
• English proficiency at Upper-Intermediate level or higher (written)

What We Offer:

• Flexible working hours
• Official employment with a competitive salary based on your experience and skills
• Open positions from Junior to Middle — grow with us
• English language courses to support your professional development
• Modern office with high-quality equipment and a comfortable workspace
• Friendly and supportive team that encourages both professional and personal growth
• The opportunity to work on exciting and innovative projects

Let me know if you'd like a version focused specifically on Lead Generation, or if you'd like to add KPIs, a responsibilities section, or any other adjustments!

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an ambitious and result–oriented Sales Manager who wants to develop a career and grow in sales. Ideally, we are looking for a candidate with a strong background in FinTech sales (including EMI, PSP, fintech banks, and digital wallets). We are committed to providing you with comprehensive training and support by experienced professionals so you can succeed in the Sales role.

Responsibilities:

• Acquire new clients by growing, maintaining and leveraging leads, converting them into sales opportunities
• Identify features of target business verticals in order to offer the most suitable solution for the potential client
• Prepare and organize sales materials, including presentations and proposals
• Present and pitch products to potential clients
• Schedule and attend meetings with potential clients to discuss their needs and introduce PayDo’s solutions
• Prepare offers, agreements and invoices
• Work with CRM (Zendesk Sell)
• Provide periodic updates and report to the Head of Department
• Achieve weekly/monthly KPIs

Skills & Requirements:

• Strong background in FinTech sales (including EMI, PSP, fintech banks, and digital wallets)
• Motivated, enthusiastic and result-oriented individual with a strong work ethics
• A quick learner who can grasp new concepts and apply them quickly
• Fluent in English and Ukrainian/Russian
• Basic knowledge of CRM platforms
• A creative and resourceful problem solver
• Ready for new challenges with a strong can-do attitude

• Ability to travel abroad

   

  Our Hiring Process:

  • Prescreening Call with recruiter 
  • Test task
  • Final interview with HRD and Hiring Manager
  • Job Offer & Background Check

We create technology you can feel — touch-sensitive, intuitive solutions for retail, HoReCa, and smart spaces. Our products combine hardware, software, and emotions, changing the way people interact with technology.
We are looking for a International Sales Manager to help scale Neuroshop in global markets and build partnerships with forward-thinking companies.

What you will do
Sell our products to B2B customers in Ukraine market
Manage the entire sales cycle — from lead generation to contract signing.
Present our solutions to customers and partners.
Collaborate with product, marketing, and technical support teams.

What is important
2+ years of experience in international sales (SaaS, IoT, Hardware, or Tech Solutions).
Ability to translate complex technologies into understandable business value.
Working with CRM (HubSpot, Pipedrive)
LinkedIn Sales Navigator
Outreach platforms (Apollo)
Ability to create and manage outbound email and LinkedIn campaigns and A/B tests

Understanding of the B2B sales funnel, qualification, and sales frameworks
CRM discipline, creative thinking, communication skills.
Candidate should live in Europe

What we offer
Work with an innovative AI product that is shaping a new era of retail.

Remotely format
Competitive salary + performance-based bonuses.

Neuroshop is a technology you can feel

If you see sales not just as deals, but as a way to create connections between people and technology, we are waiting for you.

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach.

We're looking for a Webinar GTM Operator to build, run, and scale our webinar channel from the ground up. This is not a marketing role. This is a full-funnel GTM position — you own everything from topic selection to live delivery to post-webinar outbound sequences.

If your success formula is: 👉 Right topic + Right delivery + Right distribution + Outbound that converts — you'll thrive here.

🎯 What you'll do:

• Own the full webinar workflow: ideation → content production → execution → distribution → post-webinar outbound
• Maintain a webinar content calendar aligned with product releases and market trends
• Research and validate topics using data (YouTube views, past registrations, competitor analysis, viral LinkedIn posts)
• Prepare and deliver expert-level webinars — solo and with external partners — that drive registrations, engagement, and pipeline
• Build and manage relationships with co-hosts and external partners for audience exchange
• Own webinar distribution across all channels: email, paid ads, LinkedIn, website popups, in-app, partner lists
• Set up and track registration pages, HubSpot forms, and attribution by source
• Run post-webinar outbound sequences via Reply — clean lists, launch sequences, track reply rates
• Conduct after action reviews after every webinar: metrics, distribution performance, content quality
• Proactively find opportunities to speak at external events, podcasts, and partner webinars to grow the Reply brand

🧩 Requirements:
Must-have:

• Real, hands-on outbound experience (3+ years) — you've built sequences, booked meetings, used the tools
• Strong, confident English — you can present, handle live Q&A, and sound credible to a B2B sales audience
• Natural on camera — charisma is baseline here, not something we'll develop
• Deep knowledge of B2B outbound: cold email, LinkedIn prospecting, email deliverability, AI in sales
• Ability to go deep on any outbound topic in 1–2 weeks and present it credibly
• Strong communication and stakeholder management skills — you coordinate designers, partners, marketing, and sales independently
• Self-starter with a founder mentality — you see a gap and fix it without being asked

Will be a plus:

• Active LinkedIn, Telegram, blog, or YouTube presence about outbound/sales (even small following)
• Experience running or speaking at webinars, workshops, or online events
• Familiarity with HubSpot, Active Campaign, Zoom, and paid ad platforms
• Experience with partner co-marketing or audience exchange programs
• Interest in building toward conferences, summits, and offline events

🎁 What we offer:

• Ownership of a high-visibility channel with direct impact on pipeline and brand
• Fast feedback loops — you run a webinar on Thursday, you see results by Friday
• Work with the best tools in the sales space (Reply, HubSpot, Clay, and more)
• High autonomy — no micromanagement, no bureaucracy, real ownership
• A clear growth path: webinars → external speaking → events channel lead → quarterly summits
• 100% remote with minimal meetings
• Coverage of professional courses, gym memberships, or therapy sessions
• AI-first culture — we actively use and cover costs of premium tools
• 15 paid vacation days, 🇺🇦 national holidays & ~10 days of Christmas vacation
• Sick leaves without limitations
• Access to internal training, literature, and knowledge sessions

If you know outbound, love being on camera, and want to own a channel that directly drives revenue — we'd love to hear from you.

Responsibilities

• Customer acquisition.
• Participation in the process of systemic lead generation and sales activities of the company;
• Support and processing on new and existing sales channels and sales sources;
• Participation in the process of pre-sales and sales activities;
• Lead validation, requirements gathering
• Clarification of the client’s requirements (problems) and conducting sales activities (closing deals);
• Conclusion of transactions and support of the process of entering the project/client;
• Creation of commercial offers;
• Account management out upselling and cross-selling events for new and existing company clients.
• Work on a clear track of Sales plans , sales metrix and KPIs: leads worked, calls, offers, offer value sent, deals won, new clients, revenue.

Requirements:

• 3+ years of experience in IT sales;
• Proven experience in closing deals with the ability to present
• Proven technology knowledge (service, service lines, product)
• High level of English (Upper-intermediate);
• Experience in closing deals on outsourcing and outstaffing models
• Experience in selling projects/solutions of web development and eCommerce;
• Experience in selling solutions for eCommerce (web, mobile);
• Experience with B2B and B2C segments.
• The presence of closed deals from at least 3 different sales channels (with the ability to demonstrate results);
• Would be a plus RoadShow Experience 
• Experience of Work trips and offline sales.

Will Be a Plus:

• Knowledge of the German language;
• Successful experience of sales activities in a particular region or country;
• Experience in selling solutions and services based on CMS Magento, WordPress;
• Successful sales experience in several channels;
• The ability to design and implement a sales funnel using various sales tools.

We Offer:

• In-house tech talks & knowledge sharing;
• Remote work;
• Ability to participate in RoadShows and conferences ;
• Flexible and negotiable working schedule;
• Paid sick leaves, vacations, days off;
• Growth plan and bonuses for additional responsibilities/activities;
• Fair compensation that scales with your skills

We are seeking an experienced VIP Manager to join our rapidly growing iGaming platform. This role focuses on building and maintaining relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.

💼 Key Responsibilities

- Direct communication with VIP users via messengers and outbound calls

- Analyzing player behavior and needs to personalize offers

- Creating promotional activities and special campaigns based on segmented player requirements

- Maintaining accurate offer-tracking documents

- Collaborating with CRM, Payments, Risk and Marketing teams on VIP campaigns

- Contributing insights to improve the VIP retention strategy and product

💬 Required Qualifications

- Minimum 3+ months of experience in iGaming, in roles related to retention and VIP support

- Proven experience in chats and outbound calls (phone + messenger communication)

- Strong understanding of VIP promo offer formation (deposit bonuses, no-deposit bonuses, personal campaigns, promo activities)

- Confident user of Excel or Google Sheets for segmentation, analysis, offer tracking, and reporting

- English B2+

- Ability to work in a high-speed environment with continuous feedback loops

⭐️Key Skills

- VIP user profiling and behavioral analytics

- Promo-campaign ideation and retention offer design

- Data-driven decision making

- Spreadsheet proficiency (Excel, Google Sheets, formulas, segmentation, KPI dashboards)

- iGaming product knowledge (slots, bonuses, wagering, retention logic)

✅Why Join Us?

- Working with a new, rapidly growing global product

- Direct influence on a product that plans multi-geo expansion in Asia

- No cap on creative retention campaign design

- No micromanagement as long as KPIs and bonus budget rules are followed

HRAVITY is looking for an experienced sales development representative to strengthen our commercial team, a forefront person, who will initiate customer communication, shaping crucial first impressions and service experience.
 

This position revolves around business writing and is particularly suited for candidates with a background in journalism or copywriting, motivated to refine their business writing skills on a larger scale with continuous feedback.

Recruitment specificity of the company business makes this role pivotal, since customers will appraise our communication expertise through your interactions, gauging our ability to engage with candidates on their behalf.

—

Ideal candidates should excel in commercial correspondence, prioritizing service, atmosphere, customer discovery, and attention to detail, as well as have proficiency in both personalized and template-based automated approaches. Additionally, they should have a strong grasp of lead generation processes, experience in social selling, familiarity with ABM routines, and elaborate self-management skills.

 

What am I going to do?

• Handle inquiries generated through lead generation efforts via emails, LinkedIn, and other channels promptly and effectively
• Communicate with prospects, conducting initial email discovery and guiding them through the process leading to meetings or follow-up discussions.
• Implement and oversee a systematic follow-up strategy to ensure ongoing engagement with potential clients, reminding them of previous discussions and promoting our services.
• Proactively engage with priority prospects on social media platforms, leveraging social selling techniques to nurture relationships and drive business opportunities.
• Work closely with recruitment leads and the marketing manager to align communication efforts with content plan, sales strategy and brand vision, ensuring consistency and effectiveness.
• Maintain and update our customer database, setting tasks and coordinating with the lead generation team to optimize outreach efforts.
• Develop compelling and targeted messages for lead generation campaigns, tailored to resonate with our target audience.
• Collaborate with the lead generation team on automation efforts, establishing lead generation priorities and developing a comprehensive plan.
  
   

What are the qualifications?

• 2+ years of proven experience in business development and lead generation across global markets, with a preference for experience in the US and EU.
• C1-level English proficiency is expected. Exceptional business correspondence skills will be considered with B2-level, valuing your ability to professional communications.
• Strong ability to work effectively in diverse cultural settings, demonstrating respect for cultural differences and adapting communication styles accordingly to build rapport and trust.
• Well-developed logical and critical thinking competencies, with strong argumentation skills to analyze complex situations, make sound assumptions, and articulate your reasoning clearly.
• Ability to maintain a service-oriented approach in communication, focusing on understanding and addressing customer needs while consistently considering the perspective of others.
• Excellent self-management and a proactive, entrepreneurial mindset, demonstrating the ability to work autonomously in a fast-paced environment, with a drive for results and innovation.
• Advanced computer proficiency, with a strong willingness to learn new tools and technologies in your niche daily, enhancing your ability to stay ahead in a tech-driven industry.

• Understanding of sales strategies and techniques specific to the premium segment services, enabling you to engage with high-end customers and tailor your approach to their needs.
   

   

What are the working conditions?

• Remote-first setup, flexible working hours and unlimited vacation policy
• Supportive and collaborative atmosphere with flat hierarchies and BS-free environment
• Full tax and expense coverage, all necessary equipment, tools, and resources
• Competitive base salary with generous performance-based bonuses
• Comprehensive insurance coverage, gym memberships, office lunches, and more
• Annual educational budget for professional development

The Role

We are looking for an experienced, self-motivated SDR to work down the funnel processing, qualifying, and nurturing sales opportunities for our Sales department. You will be the first and most critical step in our sales process, identifying and nurturing relationships with potential clients.

What You'll Do

• Identify and research target companies (startups and SMBs) that fit our ideal customer profile.
• Analyse and qualify leads based on their potential needs, budget, and timeline for custom software projects.
• Engage new prospects through strategic outreach (email, LinkedIn, direct messages).
• Clearly articulate Metaproject's value proposition as a technical partner.
• Book qualified discovery meetings for our Account Executives.
• Maintain clean and accurate records in our CRM (Pipedrive).

Requirements

• 3+ years of B2B SDR experience in the IT services / Outsourcing is required.
• Proven track record of consistently meeting or exceeding targets.
• Excellent communication and presentation skills, both written and verbal.
• Ability to understand and explain technical services to both tech and business people.
• Highly organized and self-disciplined (this is a remote role).

Why Join Metaproject?

• Be a foundational member of a growing sales team.
• Work with a 100% remote and flexible team.
• Sell high-value, interesting custom projects to innovative companies.

We’re looking for a motivated, battle-tested sales professional who doesn’t just chat with clients - you close them.

If you know how to turn “Just checking options” into signed SOWs and upfront payments, we want you on our team.
 

Your Mission:

• Catch and respond to fresh Upwork leads lightning fast (speed wins deals ⚡)
• Run sharp discovery calls and turn messy requests into clear, profitable projects
• Manage the full sales cycle end-to-end — from first message to contract signing and payment
• Work closely with recruiters and keep the CRM clean and accurate
   

You Are:

• Proven communicator with real Upwork sales experience (non-negotiable)
• 1+ year in IT sales or outstaffing
• Fluent in English (both written and spoken)
• Confident negotiating budgets and defending margins
   

What You Get:

• Competitive base salary + generous performance bonus (the more you close, the more you earn 💰)
• Fully flexible schedule (occasional night calls with US clients)
• Real projects, fast growth, and strong team support
   

This is a real opportunity for someone who wants to build a solid career in IT outstaffing sales and get rewarded for actual results.

Let’s hunt some deals together 🔥

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Important: We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The Opportunity: We are looking for a value-driven Customer Success Manager who thrives in industrial and manufacturing environments. This is not a "plug-and-play" role; you will be a builder, helping to shape CS frameworks while managing a portfolio of Enterprise and Strategic accounts. You will be responsible for ensuring that our product isn't just a tool, but a driver of measurable ROI for our clients.

What You Will Deliver in the First 12 Months:

• Portfolio Ownership: Complete introductory meetings with all assigned accounts within 60 days. By day 90, have documented Success Plans for all Strategic accounts tied to specific business objectives.
• Product Adoption: Assess current usage versus potential. Execute targeted plans to move customers up the "maturity curve," showing demonstrable improvement within the first year.
• Visible ROI: By month 6, ensure every QBR (Quarterly Business Review) includes a clear value narrative that the customer can use internally to justify their investment.
• Strategic Engagement: Expand the coverage and quality of QBRs, embedding a value-driven approach into every interaction.
• Retention & Renewals: Proactively manage renewals to hit GRR (Gross Retention Rate) and logo retention targets. No renewal should be a surprise; at-risk accounts must be flagged early with intervention plans.
• Expansion Pipeline: Identify upsell/cross-sell signals through data and conversations, contributing to NRR (Net Retention Rate) growth by surfacing a defined expansion pipeline.
• Framework Building: Review and improve existing CS frameworks. Document what works and help shape the processes the team will scale on.
• End-to-End Journey: Partner cross-functionally (Sales, Support, Product) to refine the customer journey and ensure seamless engagement at every touchpoint.

Competencies That Matter Most:

• Value & ROI-Driven Mindset: You lead with impact, not just features. You help customers see and articulate the financial and operational impact of their investment.
• Deep Industrial Fluency: You understand maintenance management and the operational realities of manufacturing and mining. This is central to the role.
• Builder Mindset: You are energized by an environment where processes are still being shaped and want to contribute to the "how."
• Proactive Ownership: You anticipate risks and take initiative without being asked.

What We're Looking For (Requirements):

• Experience: 3–6 years in Customer Success, Account Management, or Client Services within a B2B software environment.
• Domain Expertise: Significant experience in manufacturing, industrial, or operational environments is required. You must understand CMMS, asset management, and maintenance operations.
• Retention Track Record: Proven success in managing a portfolio with strong retention and renewal results.
• Language Requirements (Mandatory): Bilingual in French and English (written and verbal). For French, a certificate of DELF (B2) or DALF (C1) is required.
• Technical Skills: Proficiency with Salesforce and/or Microsoft Dynamics CRM.
• Consultative Skills: Ability to lead executive-level QBRs and translate technical capabilities into business value.
• Readiness to work in the office from 15:30 till 23:30 to have an optimal overlap of work hours with Canada based teams. 

Nice to Have:

• Experience navigating a CRM migration or major tooling change.
• Background in scaling a CS function within a growing organization.
   

Why Join Us?

• Stability & Innovation: A role within a stable company that is continuously innovating.
• Growth Opportunities: Defined paths for professional development within the organization.
• Competitive compensation and benefits package

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher

Responsibilities
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.