Customer Support Specialist
HostZealot is an international hosting provider: VPS, dedicated servers, domains, and cloud services for customers worldwide. We're not just selling infrastructure — we're building long-term relationships. Our Sales & Billing team is the first and most consistent point of contact for most of our clients.
We're looking for someone who genuinely enjoys helping people, knows how to stay calm under pressure, and takes real ownership of every customer interaction. If you want a role where your communication skills matter as much as your technical curiosity — keep reading.
What You'll Do
- Handle customer inquiries via tickets, email, and live chat — promptly and professionally;
- Consult customers on our products: VPS, dedicated servers, domains, locations, configurations, and add-ons;
- Guide customers through the full journey — from first question to order, payment, renewal, or cancellation;
- Resolve billing questions: invoices, payments, and service adjustments;
- Coordinate with Technical and Billing teams on complex cases, escalate when needed — with full context;
- Hand over open cases between shifts so customers never have to repeat themselves;
- Spot upsell opportunities — not to push, but to genuinely recommend when it's the right fit;
- Help improve response templates and the knowledge base.
What We're Looking For
Experience:
- 1+ year in customer support, helpdesk, sales, or any customer-facing role;
- Basic understanding of hosting concepts: VPS/VDS, dedicated servers, domains, DNS, IP — enough to explain them confidently to a client;
- Experience with ticketing systems, billing platforms, or CRM tools (any stack).
Languages:
- English B1+ — confident written communication; ability to hold a conversation with international clients;
- Ukrainian and/or Russian — fluent written communication.
Who you are:
- Customer-first mindset — you want to actually solve the problem, not just close the ticket;
- Stress-resistant — a frustrated client is a task to solve, not a reason to panic;
- Ownership-driven — you pick up a case and you see it through. No dropped balls;
- Fast learner — our product evolves. You read, absorb, and apply;
- Detail-oriented — especially in billing: small mistakes cost real trust;
- Multitasker — comfortable managing several conversations in parallel without losing context.
What We Offer
- 💰 Competitive salary (discussed at the interview);
- 🕐 Shift schedule agreed in advance, including evenings and occasional weekends;
- 🌍 Remote / hybrid — Ukraine;
- 🏖️ 21 days of paid annual leave;
- 🤒 Paid sick leave;
- 🎓 Onboarding on HostZealot products with Team Lead support;
- 📈 Clear growth path — your competencies grow, your grade and salary follow;
- 🌐 Real international experience — clients from across the globe, every day.
How to Apply
Send your CV and tell us in a few lines: what's the most memorable customer situation you've handled, and how did you approach it? We care about your mindset, not a perfect answer.
HostZealot — grow with your clients and with your team.