Customer Success Specialist (B2B SaaS)

Help coworking operators around the world launch on Spacebring and keep getting value from it.

Spacebring is a Ukrainian product company backed by Google. We build software that coworking operators use to automate bookings, billing, and daily operations, so administrators save more than 15 hours a week. Hundreds of spaces in 55+ countries run on Spacebring, including Kooperativ, Creative States, Diia Business, Google for Startups, and Impact Hub.

You'll join our Go-to-market team and own a portfolio of international B2B customers, from the first onboarding call to long-term retention. You'll work directly with operators, spot risks early, and bring what you learn back to Product.

What you'll do

• Run onboarding for new customers over video calls and email, from setup to a confident launch.
• Learn each operator's goals and workflows, and recommend practical ways to get more out of Spacebring.
• Drive adoption with proactive check-ins, training, and clear next steps.
• Track customer health, act early on risks, and keep retention at 98%+ across your accounts.
• Turn happy customers into advocates who share reviews and case studies.
• Bring structured feedback to the Product and Go-to-market teams.

In your first 3 months

• You know the product well enough to run onboardings and demos on your own.
• You own a set of accounts and have a clear plan for each one.
• You have launched your first customers and turned at least one risky account around.

What you bring

• 1–3 years in customer success, support, account management, or sales at a product company.
• Fluent English and Ukrainian, both written and spoken.
• Clear, confident communication on calls and in writing.
• Ownership: you follow up without reminders and finish what you start.
• A structured way of working with priorities, notes, and deadlines.
• Curiosity and the speed to learn new products and industries.

Nice to have

• Experience with coworking or flexible workspace operations.
• Experience with a CRM and SaaS onboarding.
• Readiness to travel occasionally in Ukraine and abroad to meet customers.

What we offer

• A base salary plus monthly bonuses tied to customer launches, retention, and expansion.
• Regular salary reviews and stock options.
• Visible impact on customer results, retention, and product decisions.
• Experienced teammates who are happy to share what they know.
• A comfortable office in a central Lviv coworking space, with occasional hybrid days and a flexible schedule.
• Paid vacation and sick leave.
• Company support for language learning, professional development, and the gym.
• Team retreats, offsites, and social events.

Hiring process
Application form, a short intro call, an interview with a practical case, and an offer.