Jobs at Djinni

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

HR Operations Specialist 

Remote · Full-time · Reports to: CEO

About FutureMedia: FutureMedia is a global product portfolio company building practical digital products used by millions of people worldwide.
Our products span career, self-discovery, productivity, and digital essentials. We build them by bringing product, engineering, design, data, and growth together around real user needs and shared business goals.

We take responsibility for outcomes, learn through experimentation, and believe good ideas can come from any teammate.

Right now, FutureMedia is looking for an HR Operations Specialist to build and run our core people processes. You’ll shape how new colleagues settle in, support employees and managers, and have the opportunity to improve existing processes and create what’s missing.

Your impact

• Own and continuously improve core HR processes across the employee lifecycle, from preboarding and onboarding to employee changes and offboarding.
• Identify gaps and inefficiencies in existing HR processes and turn them into practical, scalable workflows.
• Create clear HR procedures, standards, and ownership models so managers and employees understand how people processes work.
• Coordinate employment and contractor documentation, agreements, amendments, and employee records.
• Coordinate payroll-related employee changes and provide accurate inputs to Finance and external payroll partners.
• Manage vacation, benefits, and other employee-related processes.
• Support managers with performance processes, feedback cycles, employee relations, and people-related situations.
• Maintain and improve HR policies, guidelines, templates, and internal documentation.

• Support employee engagement and retention initiatives and help identify recurring people-related issues.

   

About you

• 3+ years of experience in HR Operations, People Operations, or a similar role.
• Strong hands-on experience with onboarding, offboarding, probation, employee changes, and day-to-day HR support.
• Experience running employee 1:1s, supporting managers, and handling sensitive employee situations with good judgment.
• Confidence working with HRIS, employee data, payroll inputs, and HR documentation.
• Experience improving existing HR processes or building new ones from scratch.
• Strong organisation and attention to detail without losing sight of the employee experience.
• Clear communication and confidence working with employees, managers, and senior stakeholders.
• Ability to work independently, take ownership, and move things forward without constant supervision.

• Upper-Intermediate English or above.

   

What you can expect at FutureMedia

• Product variety: Exposure to different products, audiences, and digital categories within one company
• Remote freedom: Work from where you do your best work
• Set up to succeed: Modern AI tools to automate routine tasks and focus on higher-value work
• Time to recharge: 22 paid days off plus your local public holidays

• European offsites: Company gatherings across Europe to meet, connect, and spend time together

   

Build what’s next with us.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or similar admin panel and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

The role focuses on promo editing,

creating impactful and engaging content for our productions.

Requirements:

- Minimum 2 years of proven experience in pro video editing in the fields of promos

and/or television series and/or commercials and/or short drama.

- Proficiency in Adobe Premiere (preferred) or other pro standard editing software.

- Strong English skills – ability to understand and edit English content, as well as follow

briefs in English (both written and verbal)

Project description

We are building the platform, which supports various information gathering and processing across the bank and providing access to this data through both private and public cloud approach. The solution will be built from the scratch using the latest technologies.

Responsibilities

Write good and well-tested code using Java

Write Test Cases and User/Supporter Documentation of your code

Development environment support (mostly automation using Jenkins CI, Bash)

Evaluate and adopt new development tools, libraries and approaches to improve quality

Perform peer code review of project codebase changes

Skills

Must have

At least 6+ years of experience in Java

Deep knowledge and usage of SQL (Oracle or PostgreSQL dialects is preferable)

It is essential for a candidate to have/be able to do livecoding, understand the code and fix it fast

Nice to have

Experience with Messaging Systems: RabbitMQ, Kafka, etc.

Experience with Kubernetes and Docker

Linux user

Languages

English: B2 Upper Intermediate

We are a Kyiv-based international startup engineering the next generation of fixed-wing UAVs. To support our rapid growth, we are looking for a hands-on engineer to take ownership of prototype development, structural build, systems integration, and field testing.

Our global team combines decades of aerospace experience to build cutting-edge unmanned systems from the ground up. With high-velocity iteration cycles and deep backing from our investors and

customers, we are focused entirely on delivering world-class results.

Your role

• Contribute to aircraft development from initial concepts through prototype testing.
• Select, assemble, and integrate components across hardware and software.
• Support ground and flight testing, analyse results and troubleshoot issues.
• Work in multiple domains, like aircraft design, powertrain, aerodynamics and GNC.

Your profile

• Practical engineering experience or substantial personal or university projects.
• A hands-on approach: ready to build, test, troubleshoot, and learn new systems.
• Ability to work independently, explain technical decisions, and collaborate in a small team.
• English required.

Experience in ANY of the following is a plus

• Aerodynamics: fixed-wing analysis and CFD simulation.
• Aircraft design and sizing: conceptual design, performance modelling and simulation using MATLAB, Python or comparable tools.
• Powertrain: electric propulsion; combustion or hybrid propulsion experience also welcome.
• Systems engineering: requirements, interfaces, integration and verification.
• GNC: flight controls, navigation and autopilot integration, particularly ArduPilot.
• Airborne electronics: component selection, avionics integration, circuit or PCB development.

The offer

• Full-time, Kyiv. On-site preferred, hybrid possible.
• Decent employee stock options plan (ESOP).
• Start date: as early as possible.
• Conscription Booking.

Why join us

• Influence key aircraft design decisions from an early stage.
• Develop, build and test: take your work from analysis to real hardware.
• Choose technical approaches, propose ideas and test them with short decision paths.
• Become a core team member to shape how the company works, take on more responsibility as it grows, and grow with it.

We are Proxy-Seller, a European product IT company providing proxy services for automation, parsing, marketing, and cybersecurity.

We're looking for a Community & Reputation Manager who can protect and grow our brand presence across review platforms, forums, and social communities.
 

What you'll be responsible for:

• Monitoring review platforms (Trustpilot, G2, etc.), handling negative feedback, and working to improve the brand's rating.
• Creating and publishing content on Reddit, forums, social media, and Discord according to the content plan.
• Keeping forum threads active, handling user requests daily, and running promo code and bonus campaigns.
• Tracking brand mentions, identifying potential clients and partners, and passing leads to the Sales and Affiliate teams.
• Coordinating with internal teams on content requests and escalations.
• Creating and maintaining corporate and supportive accounts on forums and social media.
   

We're a strong match if you:

• Have 1+ year of experience in community management, SMM, or reputation management, ideally in a tech or B2B product.
• Have hands-on experience with Reddit: account creation, karma farming, posting, and commenting.
• Have worked with review platforms, forums, Discord, and social listening tools.
• Have a diplomatic communication style and know how to handle conflict without escalating it.
• Are self-organized, proactive - you don't wait to be told when something needs attention.
• Written B2 level of English.
   

It would be a plus if you:

• Have an understanding of proxies and anti-detect browsers.
   

What we offer:

• Full-time remote role with a flexible schedule
• A smooth onboarding process: access to platforms with all necessary information and regular meetings with the team lead.
• Internal growth & career development — many of our managers and team leads have grown into their roles from within the company.
• Company-paid learning (English courses, tools).
• Employee referral program.
• Ability to influence processes: we are open to initiatives and improvements.
• PTO: 21 calendar days of vacation, 12 paid days off, 7 sick days (more if needed). Public holidays are days off.
   

Our hiring process:

Intro call with a recruiter → Test task → Technical interview
 

*We usually review applications within 3–5 business days.
We share feedback if we're able to move forward together. If this role isn't the right match for now, we'll keep your resume in our database and reach out when a suitable opportunity comes up.

Our client is an international product-based IT company specializing in the iGaming industry, with its own affiliate program and in-house products in online casino, betting, and poker. The company has been successfully operating for more than 12 years, building strong positions in the CIS market while continuing global growth and expansion.

We are currently looking for an Media Buyer TG.

📋 Key responsibilities and your contribution:

• Build and develop the Telegram Ads traffic source from scratch;
• Launch, test, optimize, and scale profitable advertising campaigns;
• Research and validate new approaches, creatives, funnels, and traffic strategies;
• Analyze campaign performance and continuously improve key metrics;
• Work closely with product, analytics, design, and marketing teams;
• Manage advertising budgets efficiently while maintaining profitability;
• Build a knowledge base of successful approaches and continuously optimize workflows;
• Monitor Telegram Ads updates, market trends, and competitor activities;

• Play a key role in growing the new direction with the opportunity to become a Team Lead as the team expands.

   

📚 Your qualifications:

• 3+ years of experience in media buying, including at least 1 year of hands-on experience with Telegram Ads;
• Proven experience in Gambling/iGaming traffic acquisition;
• Strong understanding of the Telegram Ads ecosystem, traffic sources, and campaign optimization;
• Experience launching, testing, and scaling campaigns from scratch;
• Ability to analyze key performance metrics (ROI, CPA, CR, CTR, CPM, PnL) and make data-driven decisions;
• Experience working with analytics and tracking tools (Keitaro, Binom, Voluum, Google Sheets, Power BI, etc.);
• Experience managing monthly advertising budgets starting from $50K;
• Understanding of affiliate offers, agency accounts, and Telegram Ads infrastructure;
• Strong analytical mindset and willingness to experiment with new approaches;
• Ability to work independently, take ownership, and build processes from the ground up.

➕ Nice to have:

• Experience working with CIS GEOs;
• Experience building Telegram funnels using bots, mini apps, or custom landing flows;
• Existing contacts with Telegram Ads agencies or account providers;
• Experience working with both product and affiliate traffic;
• Knowledge of automation tools, scripts, or AI solutions for campaign optimization;

• Experience mentoring teammates or leading traffic initiatives.

  
   

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

Company Overview

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.
We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.
 

Position Overview

We’re looking for a Principal AI Engineer to define and drive the technical direction of our AI/ML systems. This role is ideal for a deeply experienced engineer who leads from the front — shaping architecture at the system level, solving the hardest problems, and raising the bar for how AI gets built and operated across the organization.

In this role, you will work on a cross-functional team, setting AI architecture standards, leading complex system design and implementation challenges, and solving integration problems that require both deep expertise and broad systems thinking. You’ll partner closely with leadership to define the AI roadmap and make high-stakes technical decisions that shape how our AI work scales across clients and over time.

Why This Role Matters

At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate.

Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on.

What You’ll Do

Craft & Delivery

• Define AI architecture and technical strategy, and lead implementation across the full lifecycle from design through production
• Build scalable ML platforms, pipelines, and workflow orchestration that support model development and event-driven, asynchronous operations at scale
• Architect and build LLM-powered systems, including prompt engineering, function/tool calling, multi-agent orchestration, RAG patterns, vector databases, embeddings, and streaming responses
• Design and develop APIs and backend services that integrate AI capabilities with enterprise systems and third-party platforms
• Lead model development, optimization, and the path from research to production, ensuring promising approaches translate into reliable, production-ready systems
• Ensure AI reliability, security, and scalability across deployed systems, including logging, monitoring, and debugging in production environments
• Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace

Collaboration & Communication

• Co-define the AI roadmap with leadership, operating as a peer in strategic technical conversations
• Communicate complex technical concepts clearly to engineering and non-engineering stakeholders alike, translating depth into decisions others can act on
• Engage with product, engineering, and data teams to align AI work with broader business priorities

Leadership & Influence

• Define and champion AI engineering standards that shape how the organization builds and operates AI systems
• Mentor across the organization, shaping engineering culture and developing the next generation of technical leaders
• Own high-stakes architectural decisions that carry significant organizational and cross-engagement weight
• Drive technical vision — defining not just what gets built, but how AI engineering evolves at R&P over time

What You’ll Bring

• 9+ years of professional software engineering experience, with 5+ years focused on AI/ML systems in production and deep, hands-on expertise with generative AI development
• Expert software engineering background (Python or similar) with strong design sensibilities for distributed, scalable, and maintainable systems
• Deep experience designing distributed systems and event-driven architectures that underpin production AI workloads
• Deep expertise with cloud platforms, with mastery of AWS services and AWS GenAI offerings
• Proven track record architecting and shipping complex agentic systems in production across multiple teams or engagements
• Mastery of AI frameworks and orchestration tools, with clear judgment on when to adopt versus build
• Deep experience with evaluation frameworks and observability tools for LLM apps, including establishing these practices where they don't yet exist
• Deep expertise in AI safety, responsible AI principles, prompt injection defenses, PII handling, and AI governance and compliance in production
• Extensive experience designing RAG architectures: chunking strategies, embedding models, vector databases, and advanced retrieval techniques
• API and systems design experience, including architecting and integrating with internal and third-party services at scale
• Advanced cost optimization expertise: token economics, caching strategies, model routing, quantization
• Strong working knowledge of Docker, Kubernetes, and cloud-native AI architecture patterns
• Expertise in MLOps and AI infrastructure, including model versioning, monitoring, deployment automation, and reproducibility
• Demonstrable, day-to-day usage and expert command of AI-forward coding tools such as Claude Code and Cursor
• Track record of technical leadership and mentoring at an organizational level, with influence that extends beyond the immediate team
• Excellent problem-solving and stakeholder communication skills, with the ability to navigate the most ambiguous technical and business challenges with sound judgment

You’ll Do Well Here if You Are

• A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
• A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
• Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
• Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
• Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
• All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
• Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
• Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.

We Offer

• 20 days of paid vacation.
• 15 days of unpaid vacation.
• All official public holidays off.
• 5 paid sick days without a doctor's certificate.
• Medical insurance.
• Military draft deferment (reservation) support.
• Cooperation under a gig-contract.

Are you eager to take ownership of a portfolio of complex, high-impact projects? Do you excel at executive-level stakeholder management and driving results in dynamic environments? We have a great opportunity to make a real impact.

We are looking for a self-motivated, results-driven Senior Project Manager with strong leadership skills to oversee the delivery of existing projects and lead the launch of new initiatives.

You will join our Department, which is rapidly growing in competencies, projects, customers, and professionals. We are excited to grow and evolve together with you.

CUSTOMER

We partner with global customers to deliver cutting-edge solutions in enterprise software. We focus on high-value, large-scale projects that require adaptability, technical excellence, and strong stakeholder engagement.

PROJECT

You will manage a portfolio of existing projects and lead the initiation of new ones across different domains. Current teams consist of experienced professionals already engaged with customers, and the department has ambitious expansion plans. Projects vary in scope and require expertise in multiple methodologies.

Responsibilities:

• Lead planning, execution, and delivery of multiple projects within scope, time, and budget
• Establish and maintain effective delivery supervision across the portfolio
• Build and manage project teams, fostering collaboration and growth
• Select and adapt project management methodologies to fit project needs
• Identify, assess, and mitigate risks proactively
• Maintain accurate project documentation and reporting for stakeholders
• Communicate closely with customers to manage expectations and support business development
• Coordinate resources, delegate tasks, and monitor progress
• Resolve conflicts and promote a high-performance team culture
• Utilize project management tools to ensure transparency and progress tracking

Requirements:

• 5+ years of experience in project and/or program management
• Experience with public sector or government projects
• Experience with fixed-price projects
• Strong understanding of project, program, and portfolio management concepts
• Hands-on experience with Agile, Scrum, Waterfall, and hybrid methodologies
• Proven leadership skills with ability to motivate and guide teams
• Strong risk management, planning, and decision-making skills
• Experience with project management tools (e.g., Jira, MS Project, Microsoft tools)
• Excellent communication, presentation, and stakeholder management skills
• Strong organizational, negotiation, and conflict resolution capabilities
• Ability to adapt quickly to changes and manage complexity
• Advanced understanding of corporate environments and business objectives
• Upper-Intermediate or Advanced English level

Чи прагнете ви взяти на себе відповідальність за портфель складних, високоефективних проєктів? Чи маєте ви досвід управління взаємодією зі стейкхолдерами на рівні топменеджменту та досягнення результатів у динамічному середовищі? Ми пропонуємо чудову можливість зробити реальний внесок.

Ми шукаємо самомотивованого, орієнтованого на результат Senior Project Manager з сильними лідерськими навичками для управління реалізацією поточних проєктів і запуску нових ініціатив.

Ви приєднаєтеся до нашого департаменту, який стрімко зростає за напрямами компетенцій, кількості проєктів, клієнтів та фахівців. Ми раді зростати та розвиватися разом із вами.

КЛІЄНТ
Ми співпрацюємо з глобальними клієнтами, надаючи передові рішення у сфері корпоративного програмного забезпечення. Ми зосереджуємося на високовартісних, масштабних проєктах, що потребують гнучкості, технічної досконалості та ефективної взаємодії зі стейкхолдерами.

ПРОЄКТ
Ви керуватимете портфелем поточних проєктів та очолюватимете ініціацію нових у різних доменах. Поточні команди складаються з досвідчених фахівців, які вже співпрацюють із клієнтами, а департамент має амбітні плани щодо розширення. Проєкти різняться за масштабом і потребують досвіду роботи з різними методологіями. 

Обов'язки:

• Керувати плануванням, виконанням та доставкою кількох проєктів у межах визначених термінів, бюджету та обсягу
• Забезпечувати ефективний контроль доставки по всьому портфоліо
• Формувати та управляти командами проєктів, сприяючи співпраці та розвитку
• Обирати та адаптовувати методології управління проєктами відповідно до потреб
• Виявляти, оцінювати та проактивно мінімізувати ризики
• Вести точну проєктну документацію та звітність для стейкхолдерів
• Тісно комунікувати із замовниками, керувати їхніми очікуваннями та підтримувати розвиток бізнесу
• Координувати ресурси, делегувати завдання та контролювати прогрес
• Вирішувати конфлікти та підтримувати культуру високої продуктивності в команді
• Використовувати інструменти управління проєктами для прозорості та відстеження прогресу

Вимоги: 

• 5+ років досвіду в управлінні проєктами та/або програмами
• Досвід роботи з проєктами державного сектору або урядовими проєктами
• Досвід роботи з проєктами з фіксованою ціною
• Глибоке розуміння концепцій управління проєктами, програмами та портфоліо
• Практичний досвід роботи з Agile, Scrum, Waterfall та гібридними методологіями
• Доведені лідерські навички та вміння мотивувати й спрямовувати команди
• Сильні навички управління ризиками, планування та прийняття рішень
• Досвід роботи з інструментами управління проєктами (наприклад, Jira, MS Project, Microsoft tools)
• Відмінні комунікаційні, презентаційні та навички управління стейкхолдерами
• Сильні організаційні, переговорні та навички вирішення конфліктів
• Здатність швидко адаптовуватися до змін та працювати в умовах складності
• Просунутий рівень розуміння корпоративних середовищ та бізнес-цілей
• Рівень англійської - Upper-Intermediate або Advanced 

The Role 

We're looking for a Business Development Assistant to support our Sales Lead across the full sales process — from a qualified lead through to project kickoff for a new HelloBiome service. This role exists to take on the coordination and administrative work around an active pipeline, so nothing slips and our Sales Lead can focus their time on calls, proposals, and closing. 
 

What You'll Do 

• Keep leads moving day-to-day once they've been assigned to you, keeping our CRM accurate and current. 
• Coordinate logistics for product trials with internal teams, tracking progress through completion. 
• Follow up proactively at each stage so a lead doesn't go quiet unnoticed. 
• Build targeted contact lists from relevant public sources. 
• Use prospecting tools to find and verify contact details. 
• Build and run multi-channel outreach sequences (email and social), including personalized messaging. 
• Support proposal preparation — draft materials for our Sales Lead to review and present. 
• Prepare internal summaries after calls and keep resulting action items moving. 
   

What We're Looking For 

• Excellent written and spoken English (B2–C1 level). 
• You're organized, detail-oriented, and comfortable owning several parallel threads without dropping details. 
• You write clearly, both for internal summaries and external follow-ups. 
• You're comfortable in a CRM (we'll train you) — contacts, deals, pipeline stages. 
• You can work independently in a remote, async-friendly setting. 
   

Nice to Have 

• Experience with a CRM platform. 
• Exposure to sales, outreach or proposal support — drafting materials for clients. 
• Comfort with common office or design tools for formatting client-facing documents. 
• Interest in biotech, beauty, or personal care. 
   

What You'll Learn 

This role gives you practical experience in sales at a B2B biotech startup. By the end, you'll be able to: 

• Run day-to-day CRM and pipeline management at a professional level. 
• Create an outreach strategy and convert leads into deals. 
• Support proposal creation for enterprise clients. 
• Coordinate cross-functionally with other teams on a live deal. 
• Understand how a science-led startup structures its sales process end to end. 
   

What We Offer 

• Real responsibility and actual deliverables. 
• Direct mentorship from our Sales Lead and the wider team. 
• Hands-on exposure to modern sales tools and workflows. 
• Flexible remote work with async-friendly collaboration. 
• A front-row seat to how a science startup runs its commercial engine. 
• Potential to grow into a longer-term role as the company grows. 
   

Details 

Part-time, hourly-paid remote position with a flexible schedule and the possibility of transitioning to full-time. The candidate should be available occasionally for calls during U.S. morning hours. 
 

About HelloBiome 

HelloBiome is an innovative B2B biotech startup at the forefront of AI-powered microbiome innovation. We are dedicated to revolutionizing consumer health by leveraging the microbiome. Through democratizing access to microbiome data, HelloBiome utilizes advanced AI technologies to develop targeted health solutions, transforming these insights into commercial applications for our business clients. Trusted by over 20 clients, including industry giants like Unilever, we are not just predicting the future of consumer health; we are actively shaping it. At HelloBiome, every step we take is towards a healthier future, optimizing well-being one microbiome at a time. 

Our Culture 

At HelloBiome, we thrive in a globally connected, remote work environment with team members distributed across Europe, the US, Canada, and Korea. Our headquarters are in San Francisco and our dynamic and international team embodies a culture of kindness paired with a drive for innovation and excellence. We value proactive individuals who bring a self-starter mindset to their roles, always seeking new ways to advance our mission. Attention to detail is crucial in our work, as we are committed to delivering precise and impactful health solutions to our B2B clients. 

This remote and flexible work structure not only fosters a diverse and inclusive atmosphere but also encourages a balance between personal growth and professional excellence. Join us and be part of a team that is shaping the future of consumer health through groundbreaking AI-powered microbiome innovation. 

The Role 

We're looking for a Sales Intern to own outbound lead generation, end to end — from building a targeted contact list through to a running outreach sequence. This role exists to make outbound a steady, owned function rather than something squeezed in when there's time. Once a contact replies, you'll hand them off cleanly into our sales pipeline. 

What You'll Do 

• Build targeted contact lists from relevant public sources. 
• Use prospecting tools to find and verify contact details. 
• Build and run multi-channel outreach sequences (email and social), including personalized messaging. 
• Track replies and engagement, and hand off engaged contacts into our CRM so they enter the sales pipeline cleanly. 
• Work with our team on messaging and targeting — what's working, what isn't, and where to focus next. 
• (Over time) Help us make better use of internal tools for systematically identifying target accounts and contacts. 

What We're Looking For 

• Excellent written and spoken English (B2–C1 level). 
• You're organized and detail-oriented — this role lives or dies on data quality, not volume. 
• You're comfortable with (or eager to learn) prospecting and outreach tools. 
• You write clearly and can craft outreach messaging that doesn't read like a template. 
• You can work independently in a remote, async-friendly setting. 

Nice to Have 

• Experience with outbound or prospecting tools. 
• Basic understanding of email deliverability and sequence best practices. 
• Interest in biotech, beauty, or personal care. 
• Experience with project management tools. 

What You'll Learn 

This role gives you practical experience in outbound growth and sales development. By the end, you'll be able to: 

• Run a full outbound motion — list building, enrichment, and multi-channel sequencing — independently. 
• Read and act on reply/engagement data to improve targeting and messaging over time. 
• Understand how a B2B startup builds its outbound pipeline from scratch. 

What We Offer 

• Real responsibility — actual pipeline impact. 
• Direct mentorship from our team. 
• Hands-on experience with a modern outbound tool stack. 
• Flexible remote work with async-friendly collaboration. 
• A front-row seat to how a science startup builds its commercial engine. 
• Potential to grow into a longer-term role as the company grows. 

Details 

Part-time, hourly-paid remote position with a flexible schedule and the possibility of transitioning to full-time. The candidate should be available occasionally for calls during U.S. morning hours. 
 

About HelloBiome 

HelloBiome is an innovative B2B biotech startup at the forefront of AI-powered microbiome innovation. We are dedicated to revolutionizing consumer health by leveraging the microbiome. Through democratizing access to microbiome data, HelloBiome utilizes advanced AI technologies to develop targeted health solutions, transforming these insights into commercial applications for our business clients. Trusted by over 20 clients, including industry giants like Unilever, we are not just predicting the future of consumer health; we are actively shaping it. At HelloBiome, every step we take is towards a healthier future, optimizing well-being one microbiome at a time. 

Our Culture 

At HelloBiome, we thrive in a globally connected, remote work environment with team members distributed across Europe, the US, Canada, and Korea. Our headquarters are in San Francisco and our dynamic and international team embodies a culture of kindness paired with a drive for innovation and excellence. We value proactive individuals who bring a self-starter mindset to their roles, always seeking new ways to advance our mission. Attention to detail is crucial in our work, as we are committed to delivering precise and impactful health solutions to our B2B clients. 

This remote and flexible work structure not only fosters a diverse and inclusive atmosphere but also encourages a balance between personal growth and professional excellence. Join us and be part of a team that is shaping the future of consumer health through groundbreaking AI-powered microbiome innovation. 

Привіт! Я Сундалов Максим, засновник EdTech-компаній з 10+ роками досвіду у створенні та масштабуванні стартапів. Останні роки я сфокусований на B2C digital products для міжнародних ринків. Один із наших продуктів уже має 50K+ користувачів та за 6 місяців вийшов на рівень $100K+ monthly revenue, де ключовим каналом росту зараз є paid acquisition через web-to-web funnels.

Зараз ми хочемо прискорити продуктові експерименти та системно покращувати весь шлях користувача від рекламного кліку до покупки: landing page, quiz, paywall, checkout, upsells, conversion rate, CAC, ROAS та LTV.

Тому шукаємо Middle/Senior Web-to-Web Product Manager, який має практичний досвід роботи з B2C subscription funnels і може самостійно вести окремий напрям експериментів -- від аналізу funnel та формування гіпотези до запуску A/B-тесту й оцінки business impact.

Про роль
- Формат: Part-Time Contractor, 15–20 годин на тиждень
- Продукти: B2C Subscription Products / EdTech
- Ринки: U.S. + mixed international markets
- Фокус: Web-to-Web Funnels / Conversion / Monetization / Experimentation
 

Що ти робитимеш
Product strategy & experimentation
- Визначати strategic top 7 web-to-web bets і формувати experiment roadmap
- Самостійно проводити повний цикл експерименту: проблема → гіпотеза → дизайн рішення → A/B test → аналіз → висновки
- Вести окремий продуктовий напрям: advertisement → landing page / quiz → paywall → checkout → purchase
- Аналізувати funnel metrics та знаходити ключові conversion opportunities
- Формувати й пріоритезувати гіпотези навколо CTR, quiz start, quiz completion, paywall CVR, checkout CVR, purchase rate, AOV, CAC, ROAS та LTV
 

Conversion & monetization
- Покращувати landing pages, quiz funnels, paywalls та checkout experience
- Зменшувати drop-off між ключовими етапами funnel
- Тестувати positioning, value propositions, offer structure, pricing, subscription plans, trials, discounts та guarantees
- Адаптувати funnel під різні acquisition sources, creatives, audiences, geo та user intents
- Покращувати payment acceptance, failed payment recovery, rebills та refund rate
 

Analytics, research & delivery
- Працювати з PostHog, GA4, Stripe та продуктовими даними
- Будувати funnel і cohort analysis, сегментувати результати за source / campaign / creative / geo / device / offer
- Формувати коректний дизайн A/B-тестів, success metrics, guardrail metrics і критерії прийняття рішень
- Проводити competitor research та аналізувати сильні web funnels у B2C subscription products
- Створювати базові прототипи landing pages, quiz steps, paywalls та checkout screens у Figma
- Використовувати AI для research, аналізу funnel, підготовки гіпотез, copy variations, прототипів і документації
 

Кого ми шукаємо
- 2–3+ роки практичного досвіду на позиції Product Manager / Growth Product Manager / Funnel Product Manager
- Досвід із B2C subscription products, web-to-web funnels, EdTech, content products або consumer SaaS
- Практичний досвід оптимізації quiz funnels, landing pages, paywalls і checkout
- Практичний досвід запуску A/B-тестів та оцінки їхньої статистичної валідності
- Розуміння funnel metrics: CTR, quiz start rate, quiz completion rate, paywall CVR, checkout CVR, purchase rate, AOV, CAC, ROAS, rebill rate та LTV
- Вміння самостійно знаходити drop-offs, формувати гіпотези та доводити їх до запуску
- Розуміння direct-response principles: positioning, offer, value proposition, social proof, urgency, guarantees та objection handling
- Практичні навички роботи з product analytics: PostHog, GA4, Amplitude, Mixpanel або аналогами
- Розуміння attribution, unit economics та зв’язку funnel metrics із revenue
- Базова design literacy: здатність самостійно накидати варіант тесту у Figma на основі готових компонентів
- AI-powered product skills: research, competitor analysis, hypotheses, copy variations, data analysis та documentation
- Бонус: досвід із mobile app funnels, RevenueCat, App Store / Google Play subscriptions, in-app paywalls, trials, rebills, cancellations, refunds або win-back механіками.

Що з нашого боку
- Гнучкий part-time / project-based формат (15-20 годин на тиждень) -- можна поєднувати з full-time роботою або іншими проєктами
- Погодинна оплата в межах узгодженого monthly roadmap + бонуси за growth impact. Якщо твої ініціативи дають вимірюваний результат для бізнесу - додатково винагороджуємо за impact.
- Сильний кейс у портфоліо: можливість долучитися до масштабування продукту від сотень тисяч до мільйонів доларів revenue (продукт уже має traction: 50K+ users, $100K+ monthly revenue)
- Перспектива розширити формат до Head of Product у напрямі Mobile / Web-to-Web та отримати опціони компанії
- Можливість безпосередньо впливати на activation, retention, subscription revenue та LTV
- Повна свобода в організації часу: нам не важливо, коли ти працюєш -- важливо, який результат даєш
- Пряма робота з co-founder, який відповідає за product і development: швидкі рішення, мінімум бюрократії, максимум фокусу на growth
- Робота над корисними продуктами в Education / Health & Fitness / Parenting, які реально дають value користувачам

We are looking for a proactive and detail-oriented L2 Technical Support Specialist to join our iGaming Operations team and support the Turbo Games project.
You'll be responsible for monitoring platform performance, processing partner and internal requests, identifying operational issues, and ensuring incidents are resolved or escalated promptly. This role is ideal for someone who enjoys working with monitoring tools, analyzing data, and maintaining stable 24/7 operations.

Responsibilities:
- Monitor platform health and operational dashboards (Grafana, Power BI).
- Process incoming requests via Slack and Jira Service Management (JSM).
- Investigate incidents and resolve issues within the L2 scope.
- Escalate technical issues to Development, QA, Product, or Anti-Fraud teams.
- Monitor critical alerts, uptime, transaction failures, and fraud notifications.
- Perform scheduled fraud and anomaly checks during each shift.
- Ensure proper shift handover and maintain clear incident documentation.

Requirements:
- 1+ year of experience in Technical Support, Operations, or Monitoring.
- Strong analytical skills and attention to detail.
- Experience with monitoring tools (Grafana, Power BI, or similar).
- Ability to prioritize incidents and make informed decisions.
- Good written English and Ukrainian.
- Availability to work rotating shifts, including day and night shifts, weekends, and public holidays.

Nice to Have:
- Experience in iGaming, FinTech, or Payments.
- Familiarity with Back Office or transaction monitoring systems.
- Understanding of RTP, GGR, and betting/casino mechanics.
- Experience in a 24/7 Operations or NOC environment.

We Offer:
- 24/7 rotating schedule (day and night shifts).
- Structured onboarding and documented processes.
- Modern tools: Slack, Grafana, Power BI, Jira, Confluence.
- Close collaboration with Development, QA, Product, and Anti-Fraud teams.
- Opportunities for professional growth in a fast-growing iGaming company.

We offer:
💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
🗓 Annual paid leave: 15 working days + 3 additional days off
💊 Paid sick leave: 10 days per year
🧠 Professional support: access to psychologist consultations (compensation package may be extended)
💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

Tenexti is an emerging software development company based in Lviv. We specialize in creating innovative solutions, delivering high-quality results, and helping our clients turn their ideas into reality. With a passion for technology and a commitment to excellence, we strive to build lasting partnerships and drive meaningful impact through our work.

We are looking for a Team Lead to join our team. This is the most important hire we will make this year.

🧑‍💻 What we expect from the ideal candidate:

• You have real Java behind you, and you are comfortable in a large old codebase. We need someone who can open code written by people who are long gone, work out why it is the way it is, and change it without breaking it.
• You have genuinely led people, not held the title. You have been responsible for the output of a team, and for what happened when that output was wrong. You lead by example — the standard you hold other people to is the one you visibly work to yourself.
• You manage risk by instinct. Feature flags, gradual rollout, rollbacks you have actually tested, thinking about blast radius before you merge, knowing which doors only open one way. Our production system is business-critical and a bad night is not an incident, it is a business event.
• You listen first. Working with a customer starts with hearing the real problem rather than the solution someone arrived with. Almost every expensive mistake in this kind of work could have been prevented by one more question at the beginning.
• You can say no, and you can say it with a reason. Not everything worth asking for is worth building. You can explain cost, complexity and ROI plainly, hold the position when it is pushed, and change it the moment the argument against you turns out to be better than yours.
• You do the scoping with the engineers, and you close the loop afterwards. You assess what has to be done together with the people who will do it, and then you assess what was actually done. Both halves. The second one is the half most people skip.
• You own things and stand behind them. When something goes wrong, you are accountable for it, and you do not spend the meeting looking for whose fault it was. This is the quality we check hardest.
• You think about the end user and about money. You understand ROI. You understand how the thing you are building helps the business earn, and you can argue about what to build next in those terms rather than only in technical ones.
• Your English is strong, spoken and written. You will spend a meaningful part of every week live on calls in English — being interrupted, having the subject changed mid-sentence, and having to be clear anyway — and writing clearly afterwards. This is a hard requirement, not a box to tick.
• You are open-minded and eager to learn. You are interested in modern tools, patterns and engineering approaches — AI-assisted development in particular — and you are excited to apply them in a real production system rather than in a side project.

💡 What you will do:

• Be the technical counterpart to the CEO of the customer’s company. He is American, sharp, direct, not technical, and there is something on fire most days. He will bring you problems, ideas and complaints — three at a time, half-formed, usually at speed. You have to want that conversation, not merely tolerate it.
• Turn loud, half-formed business problems into deliverables. There is no business analyst here and requirements do not arrive pre-chewed. You ask the questions, define the outcome, write down what we are explicitly not doing, and cut a first milestone small enough that being wrong about it costs two weeks instead of two quarters.
• Then actually deliver them. Milestones, sequencing, and saying early and plainly when something will not land — while there is still time to do something about it.
• Lead six engineers and set the engineering standard. You decide who works on what, how work is sliced, and what “good enough” means here. A part-time DevOps engineer and a project manager work alongside you.
• Grow the engineers around you. You will run technical one-on-ones, mentor, review seriously, and make the people on this team better than they were when you arrived. We treat code reviews as a real part of the work, not a formality.
• Work alongside a project manager without either of you taking over the other’s half. She runs the schedule, the ceremonies, the coordination and the chasing. You own technical direction, delegation and the technical conversation with the customer.
• Own risk on complex, high-stakes changes. Migrations inside a system that cannot stop, rollout plans, tested rollbacks, and a clear view of what breaks if you are wrong. You will be the person who decides whether a change is safe to make tonight.
• Run incident command. When production breaks, you coordinate the fix, decide what gets rolled back, and tell the customer what is happening while it is still happening.
• Argue about priorities in business terms. You will push back on requests that will not pay for themselves, make the case for the ones that will, and be trusted because your numbers hold up when someone checks them.
• Drive AI-first engineering. Agentic tooling and AI-assisted development are part of this mandate, not an experiment on the side. The customer is already asking for it and we intend to be good at it.

Team and Customer

We are a team of engineers based in Lviv working for a US-based customer. On our side there are six engineers, a part-time DevOps engineer, and a project manager. All engineers and all architectural decisions are here locally — no overseas knowledge holders blocking you.

There is no business analyst, and there is nobody between you and the person who wants the thing built. You will work directly with the CEO of the customer’s company. There are also no layers, no approval chains and no process that exists for its own sake. That is the best thing about working here and also the hardest one.

Our customer is not backed by venture capital but by reliable business revenue. The business has been running for more than eight years and is self-funded, and we do not experience pressure to cut roles in Ukraine due to “country risks,” which has unfortunately become quite common lately.

We are hiring because of business growth. By leveraging technology and working with smart people, we empower the business to grow further.

Product

We work on a high-stakes data synchronization system that handles hundreds of thousands of records in real time. The product ensures data consistency between multiple systems while operating under strict rate limits and performance constraints.

This is a fascinating technical challenge—not a simple CRUD application, but a complex, performance-sensitive system where every optimization matters, stability is non-negotiable, and creative problem-solving is part of the daily routine.

🚀 Our technology stack

Frontend

• React 19
• TypeScript
• Tailwind CSS
• Ant Design
• TanStack Query
• TanStack Router
• Vite
• GraphQL
• Vue.js legacy frontend—to be rewritten in React
• Modern frontend tooling and best practices

Backend

• TypeScript, Node.js, and NestJS
• Java 21 and Kotlin, with an active migration toward Kotlin
• Spring Boot
• Prisma
• MongoDB
• PostgreSQL
• Redis
• RabbitMQ
• Hasura and GraphQL
• GoRules for complex business logic

Infrastructure and DevOps

• Kubernetes
• ArgoCD and GitHub Actions
• OpenSearch for logs
• Prometheus and Grafana for metrics and traces

Why choose this project and team?

• Reserving from army mobilization
• Stable project that has been running successfully for more than eight years, with consistent revenue growth.
• Entire engineering team located in Ukraine, with all architectural decisions made locally.
• Mission-critical production system where your decisions directly affect business outcomes.
• Real engineering challenges, including performance optimization, rate limiting, data consistency, distributed workflows, and large-scale refactoring.
• End-to-end feature ownership, with the opportunity to work across both frontend and backend systems.
• Opportunity to work on a high-load production system consisting of both a monolith and microservices and to influence how it is designed and shaped.

Perks and Benefits

• 🏋️‍♂️ Gym compensation
• 🪖 Reserving from army mobilization
• 🏝 18 days of paid vacation, public holidays, and paid sick leave
• 💻 Modern technical equipment: an Apple silicon MacBook
• 🇬🇧 English lessons
• ⏱️ Flexible working hours and no time trackers
• ✈️ Possible trips to the USA when the war ends. Before the war, we flew there twice, and we loved it :)

If you have read this far, please start your message with “Glory to Ukraine!” Thank you!