Jobs Customer/Technical Support

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

What We’re Looking For:

We’re searching for someone with a strong command of spoken English (C1 or higher) — that’s our top priority, as most communication will happen in English and with English-speaking colleagues.

Everything else — we’re ready to teach and guide you, as long as you’re open to learning and growing with us.
 

It would be great if you also have:

• Around 1 year of experience in onboarding, internal, or corporate training
• Experience creating engaging training materials (slides, cases, tasks, etc.)
• Some background in organizing onboarding or mentoring new hires
• Interest or experience in evaluating and improving training effectiveness
• Familiarity with content creation tools (PowerPoint, Word, Google Docs, etc.)
• Experience (or interest) in working with LMS platforms and tools like Google Workspace or Jira
• Good organizational skills, responsibility, and a proactive attitude
   

Key Responsibilities:

• Develop and deliver onboarding training for new employees, including structure, materials, and practical sessions.
• Support newcomers with system-related questions and help them adapt faster.
• Regularly review and update training content based on feedback and process changes.
• Organize training sessions for current employees to improve their system knowledge and skills.
• Create training on new system features and updates to keep the team up to date.
• Conduct quarterly testing to assess knowledge and identify areas for improvement.
• Work closely with HR to align training with company goals and share employee progress insights.
• Provide feedback to HR on candidates’ training performance and competencies.
• Close collaboration with Business Analysts — the candidate should stay up to date on planned updates, features, and releases in order to develop relevant training materials and conduct sessions that explain new system functionalities.
• Close collaboration with team leads — regular discussions about new hires’ progress, participation in joint surveys, identifying areas of improvement in knowledge and skills, and working together to enhance employee development through additional training and support.
   

What We Offer:

• Only remote work
• Work schedule: 13:00 — 21:00 or 14:00 — 22:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

Join Breeze as a Customer Support Specialist and be the first point of contact for our users. In this role, you’ll provide exceptional support to our users during the evening shift (14:00–23:00 CET), contributing to user satisfaction, retention, and overall engagement with the product.

Who We Are:

Our mission is to provide access to tools for deep self-discovery. Our flagship app, Breeze, empowers over 14 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s “New Apps We Love”.

Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your mental well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Deliver top-tier customer support to users through email and various digital communication platforms.
• Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
• Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
• Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
• Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.
• Handle disputes and chargebacks, ensuring timely and effective resolution of issues.
• Collaborate with the product development and IT teams to enhance user experience based on user feedback.
• Monitor and record customer support interactions, identifying patterns and recurring issues.
• Contribute to the development and execution of customer support protocols to boost efficiency.

About You:

• Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
• Superior verbal and written communication abilities.
• Robust understanding of subscription models and the functionalities of mobile applications.
• Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
• Ability to maintain patience and professionalism in high-stress scenarios.
• Excellent problem-solving skills and meticulous attention to detail.
• Proficiency in the English language and knowledge of additional languages are advantageous.
• Willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!

🚀We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday or weekend.

Schedule: Monday–Friday OR Saturday- Sunday: 

23:00–07:00 (GMT+3) 

7.00-15.00 

15.00-23.00

Location: Remote

🎯What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

🧩What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles

• Background in Agile/Scrum environments

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Monday to Friday:

• 16:00-00:00 (GMT+3)
   

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
   
• Inncoming support requests across all channels (chat, email, tickets)
   
• Ensuring fast, high-quality, and consistent customer responses
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
   
• Resolution Time
   
• CSAT / NPS
   
• Ticket volume, backlog, and SLA compliance
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

We are seeking a detail-oriented and reliable individual to join our Disputes Team as a Junior Dispute Resolution Specialist. In this role, you will assist with handling chargebacks and other dispute-related tasks. This entry-level position is ideal for someone looking to gain hands-on experience in a dynamic and supportive environment.

Responsibilities:

• Support the team in processing chargebacks and managing dispute cases.
• Communicate with internal and external stakeholders in English.
• Maintain accurate records of cases and outcomes.
• Learn and apply internal procedures for dispute management.
  
  Job Requirements
• Basic computer skills (ability to use standard software applications).
• Willingness to learn and adapt to new processes.
• Verbal and written communication skills in English, B1-B2 level
• Efficient and strong detail oriented
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
9am - 6pm
10аm - 7рm

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We are looking for a Middle/Senior Support Specialist to join our team. We offer an environment free of bureaucracy, characterized by rapid cross-team collaboration and the opportunity to optimize existing processes or implement new ones from scratch.

    Requirements:

• Experience: 2+ years of experience in customer support with a deep understanding of industry standards and workflows.
• Technical Skills: proven experience with Zendesk, VoiceFlow.
• Language: Upper-Intermediate English level (B2) or higher.
• Problem-Solving: Ability to analyze complex situations, identify root causes, and propose effective solutions quickly.
• SQL Knowledge: Experience with SQL for query analysis is a significant advantage.
• Mindset: Openness to new challenges, a proactive learning attitude, and a commitment to continuous skill improvement.
  
  Responsibilities:
• Improving existing automation processes for responding to routine user inquiries.
• Enhancing user experience and resolving issues through communication on the App Store, Google Play, and Trustpilot to directly influence store ratings.
• Actively managing the Knowledge Base, including updating templates and optimizing user inquiry flows.
• Communicating with the development team regarding bugs and issues encountered by users.
• Preparing monthly reports on key user inquiries, performance metrics, and processed tickets.

🇺🇸We're looking for Customer Support to join our team. As a Customer Support, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

💪Key Responsibilities:

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

🔥Skills & Competencies:

• Previous experience in Customer Support and IGaming/Sweepstake is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

⭐️ Nice to Have

• Experience in fast-scaling startups;
• Experience with US-facing iGaming/Sweepstake products;

🎁 What We Offer:

• Full remote work;
• Flexible working hours (start between 10:00 and 12:00 CET);
• 8-hour workday + break;
• 28 calendar days of paid vacation (after probation);
• 4 personal days off;
• 10 paid sick leave days;
• Healthy boxes and corporate gifts (including birthday gifts);
• Work with experienced leaders from top-tier companies;
• Company-provided equipment;
• Relocation support, if required.

If you see yourself in this role, let’s talk 💛

The team in Ukraine has been working since 2016, it includes 16 professionals in their field working with clients Worldwide.

We offer the market Iconduct Self Service Integration Platform, which integrates between various custom information systems.

The platform consolidates the data of all required business applications into a single dashboard that can operate as a cloud service, on-premises, or hybrid solution.

The solution uses advanced AWS technologies.

The uniqueness of Iconduct Self-Service Integration Platform lies in its flexibility and the possibility of additional customization for the needs of a particular company.

Product stack: ASP.NET, JavaScript, MVC and SignalR, relational DB. Microservices

As part of our growth, we are expanding both our technical support and delivery capabilities, and are looking for a candidate who can combine hands-on technical expertise with leadership potential, supporting customers while gradually taking ownership of delivery and support operations.

Responsibilities:

Technical & Operational Responsibilities:

• Provide Tier 2 technical support via tickets, chats, and web conferences
• Perform remote troubleshooting of on-prem and cloud environments
• Deploy and support the IConduct platform on customer infrastructure
• Work closely with R&D and Delivery teams to ensure high-quality solutions
• Provide L3 technical support and escalation handling for L1 and L2 teams
• Manage production environments including deployments, monitoring, and stability control
• Ensure proper documentation, logging, and incident tracking

Managerial & Delivery Responsibilities:

• Lead and manage a team of support and integration engineers (7+ employees)
• Oversee shift management and support coverage to ensure SLA compliance
• Manage end-to-end delivery of professional services projects
• Act as a focal point for customer success and escalation management
• Support and mentor team members, including onboarding and knowledge sharing
• Drive operational excellence across support and delivery processes
• Coordinate between support, delivery, and customer stakeholders
• Manage workload and prioritization across multiple customers and projects
• Ensure high-quality service for 50+ customers across enterprise and startup environments

Requirements:

Technical Requirements:

• 5+ years of experience in technical support (more senior profiles welcome)
• Strong experience with REST/SOAP APIs (Postman / SoapUI)
• Experience working with databases (SQL — MS SQL / MySQL / Oracle)
• Familiarity with CRM and ERP systems
• Experience with file systems and integration flows
• Understanding of CI/CD and production deployment processes
• Experience working in cloud/SaaS/PaaS environments
• Ability to analyze logs, configurations, and diagnose system issues

Managerial & Professional Experience:

• Experience leading support and/or delivery teams (7+ employees)
• Experience in shift management and operational planning
• Hands-on experience with production environments and release control
• Experience providing L3 escalation support
• Proven experience leading customer-facing projects and professional services
• Commercial/customer-facing experience working with global customers

Tools & Systems:

• Experience with tools such as Zoho, TFS, or Jira
• Familiarity with CRM/ERP platforms (Salesforce, Priority, NetSuite — advantage)

Additional Requirements:

• Strong English communication skills
• Analytical and problem-solving mindset
• Ability to work in a fast-paced, multi-customer environment

Nice to Have:

• Background in development (.NET / Python)
• Bachelor’s degree in Computer Science or related field
• Experience with real-time support/chat systems

We offer:

• Challenging tasks
• Opportunity to learn new approaches in a highly-demanded cloud technologies
• Career growth
• Paid vacation (20 working days per year)
• Paid sick leaves
• Fixed working hours
• A friendly team of experts who inspire and support you

IConduct is a global software company delivering IPaaS cloud software. We help businesses in a variety of verticals to create an environment for the seamless operation of their heterogeneous applications.

We are headed toward growth and welcome a talented Technical Support Engineer Tier 1-2 to join our team. In your daily duties, you will provide technical support with complex tasks in close cooperation with other departments to ensure the stability and quality of customer business processes.

Your day-to-day activities will include:

• Provide Tier 1-2 technical (Help Desk) support via tickets, chats, and web conferences;
• Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customer’s processes;
• Deployment and support of the IConduct system on a customer’s remote infrastructure;
• Collaboration with R&D and Delivery teams to ensure relevancy and top-quality

We expect that you have:

• 1-2 years experience in Technical Support in a software company;
• Good command of English - mandatory requirement;
• Analytical, diagnostic, and problem-solving skills;
• Practical experience with REST (Postman) and/or SOAP (SoapUI) web services - mandatory requirement;
• Understanding of software development processes and approaches, CI/CD.
• Solid knowledge of any SQL syntax with practical experience (MS SQL/MySQL/Oracle) - mandatory requirement;
• Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.

We consider a plus:

• Experience in basic administration of Microsoft Server OS (both local and cloud: Azure/AWS);
• Experience in troubleshooting cloud products or working in a SaaS/PaaS environment.
• Basic knowledge of C/.Net or Python.
• Bachelor’s degree in computer science or related technical field;
• Experience with Salesforce, NetSuite, Priority, and other ERP/CRM systems;
• Experience with real-time live chat systems (Intercom, etc.)

Working in our dynamic environment, you will get:

• Challenging tasks
• Opportunity to learn new approaches in a highly-demanded cloud technologies
• Career growth
• Paid vacation (20 working days per year)
• Paid sick leaves
• Fixed working hours
• A friendly team of experts who inspire and support you

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Weekend  13:00-19:00 (GMT +3)
 

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

Role Overview

We are looking for a responsible and detail-oriented L1 Support Specialist to join a payments operations team working with high-risk payment processing.

The role involves communication with merchant support teams and payment providers, handling transaction-related cases, and ensuring smooth operational workflows within a fast-paced environment.

Key Responsibilities

• Communicate via Telegram with merchant support representatives regarding problematic transactions
• Communicate with payment provider support teams to resolve operational issues
• Escalate complex or unusual cases to the Team Lead
• Manage transactions in the admin panel (status updates, amount adjustments, etc.)
• Monitor and support payment flow operations in a high-risk payment gateway environment
• Ensure accurate and timely resolution of payment-related cases
  
  Requirements
• Experience in payment operations / merchant support / payment aggregator support (mandatory)
• Basic understanding of how payment systems and transaction flows work
• Strong attention to detail and responsibility
• Ability to work in shift-based schedule (2/2, 12-hour shifts)
• Written English B1+ level (mandatory)
• Russian language proficiency (written communication required)
• Experience in high-risk payment environments is a strong plus
• Ability to work under pressure and handle operational tasks efficiently
  
  What We Offer
• Shift-based schedule (2/2, 09:00–21:00 GMT+3)
• Paid holiday shifts at 2x rate
• Experience in high-risk payment operations
• Opportunity to grow within payments / fintech operations team
• Fast-paced international environment

We’re hiring a remote Junior Operations Specialist to support a UK-based business managing residential properties.

This is a great opportunity for someone at the start of their career who wants to gain real experience in operations, coordination, and working with international clients.

👉 No prior property experience required — full training provided
👉 You’ll work directly with the business owner

What you’ll do:

• communicate with tenants (email/chat);
• coordinate viewings with UK-based agents;
• prepare and organise documents;
• track deadlines (certificates, renewals, tasks);
• coordinate contractors (repairs, maintenance);
• maintain simple financial records (income/expenses);
• support day-to-day operations.

What we’re looking for:

• English B2+ (you’ll improve quickly in the role);
• good organisation and attention to detail;
• ability to manage multiple tasks;
• responsible and reliable;
• willingness to learn and grow;
• basic knowledge of Google Sheets/Excel.

Why this role is a good opportunity:

• real hands-on experience (not just assistant tasks);
• exposure to UK market and international communication;
• direct work with business owner (fast learning);
• clear understanding of how operations work in practice;
• good foundation for future roles in operations, project management, or account management.

Working conditions:

• fully remote;
• full-time: 11:00 – 19:30 Kyiv time;
• long-term role;
• paid monthly;
• 1-month trial period;
• salary review after 12 months.

Hiring process:

• short intro call with recruiter,
• interview with CEO.

🚀 Join RiskSeal as a Operations Engineer for our platform!

We are looking for a Middle+ Operations Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Commercial experience with databases such as MySQL, ClickHouse, or similar, including active day-to-day use of SQL for writing, analyzing and troubleshooting queries.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager + live coding