Jobs Customer/Technical Support

About us

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.

Responsibilities

• Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls;
• Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases;
• Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution;
• Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements;
• Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product;
• Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases;
• Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations;
• Contribute to team discussions and knowledge sharing to continuously improve support quality;
• Create, update, and maintain product training materials for both users and internal teams.

Requirements

• At least 1 year of experience in a customer support or customer success role for a web-based product;
• Solid understanding of how web applications work and comfort discussing technical topics with users;
• Strong problem-solving skills and the ability to navigate incomplete information.
• Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion;
• High sense of responsibility and readiness to respond promptly to urgent or critical customer requests;
• Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes;
• Ability to clearly explain complex information and guide users with patience and empathy;
• Confident in finding information independently and working with various tools and platforms;
• English proficiency at B1 level or higher;
• Willingness to continuously learn new technologies, features, and workflows;
• Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.

Why us

• Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders;
• Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth.
• Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Role Overview

We are looking for a hands-on Process Improvement Manager with practical experience from consumer finance companies, commercial banks, debt collection agencies, BPOs, or telecom operators. The ideal candidate has previously worked in roles such as Process Analyst, Operations Analyst, Business Analyst, Continuous Improvement Specialist, or Operations Manager (junior/middle level).

This role is operational and execution-focused. You will work directly with collections and customer operations teams and with the systems that support daily operational work.

Responsibilities: 

• Design, launch, and improve operational processes with a strong focus on:
  • Customer servicing and complaint handling
  • Debt collection and recovery processes (early, late, and NPL stages)
  • Contact center operations (inbound and outbound)

• Analyze collection and contact center workflows, identifying bottlenecks affecting contact rates, productivity, recovery, and quality

• Work directly with operational systems, including:
  • CRM systems (customer profiles, cases, workflows, collection statuses)
  • Contact center platforms and dialers (predictive, preview, outbound campaigns, inbound queues)
  • Collection logic and strategies (segmentation, bucket strategy, call frequency, scripts)
  • Reporting and BI tools (Excel, SQL-based reports, dashboards)
  • Internal databases supporting operational and performance tracking

• Support configuration, testing, and rollout of process and system changes together with IT and vendors
• Define, monitor, and improve operational KPIs such as contact rate, PTP, roll rates, resolution time, and agent productivity
• Prepare regular operational reports and analysis for Operations and Management
• Create and maintain clear process documentation, procedures, and system logic for operational teams

Requirements: 

• Higher education in mathematics, statistics, IT, economics, finance, or a related field
• At least 2 years of practical experience in operations, process management, or operational analytics
• Experience gained in consumer lending, banking operations, debt collection, contact centers, BPOs, or telecom companies
• Hands-on experience working with CRM systems and contact center / dialer platforms
• Strong data analysis skills with advanced Excel and SQL (T-SQL)
• Ability to work with operational and collection data and translate it into process improvements
• English proficiency at Intermediate level or higher

Will be a plus: 

• Direct experience in debt collection operations (early, late, or NPL)
• Experience setting up or optimizing collection strategies, call flows, and dialer logic
• Experience in banking back-office or loan servicing operations
• Knowledge of performance management and KPI frameworks
• Experience working with outsourced contact centers or BPOs
• Hands-on experience with Creatio CRM platform
• Experience working with Webitel contact center platform

We Offer

• Western-style corporate culture with a strong focus on execution and accountability
• Direct impact on how operational and collection processes are built and scaled
• Young, international, and highly collaborative team
• Exposure to fast-growing consumer finance and collections operations in emerging markets

Competitive remuneration package with fixed USD compensation

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

- Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)

- Help them set up their club account on our platform, help them understand

- Perform ongoing support for customers after they're onboarded

- Help customers understand how to align their club management needs with what our platform can offer

- Help customers debug any issues they're dealing with

- Handle requests that are incoming via email and WhatsApp/Telegram

- Contribute into our Knowledge Base based on the frequently asked questions

You:

- Have VERY comfortable spoken English

- OK with working US work hours

- You MUST be very comfrotable using AI tools. Bonus points if you use chatgpt/claude/etc in your daily life. Extra bonus points for using Claude Cowork or Claude Code and knowing what MCPs are.

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

Наш клієнт, Growe Partners, партнерська програма з топовими оферами у сфері ставок і казино. Їхня діяльність базується на принципі win-win, де успіх і заробіток партнерів є головним пріоритетом і запорукою взаємного зростання.

Ідеально для тих, хто прагне:

• Контролювати якість комунікації affiliate-менеджерів із партнерами в усіх каналах (Telegram, Skype, email);
• Перевіряти листування з партнерами відповідно до визначених критеріїв: тон комунікації, точність формулювань, дотримання внутрішніх правил та специфіки iGaming;
• Відстежувати швидкість відповідей і забезпечувати дотримання SLA комунікації;
• Виявляти ризикові та проблемні кейси (ігнорування партнерів, затримки з відповідями, некоректні обіцянки, конфліктні ситуації);
• Ескалювати критичні питання та контролювати їх вирішення до повного закриття;
• Надавати структурований фідбек менеджерам на основі результатів QA-перевірок;
• Брати участь у розробці та підтримці стандартів комунікації (гайдлайни, шаблони, playbooks);
• Вести облік повторюваних помилок і системних проблем у команді;
• Готувати регулярні звіти щодо якості комунікації та дисципліни команди;
• Ініціювати та підтримувати покращення процесів, що впливають на якість комунікації з партнерами.

Досвід, який стане твоєю перевагою:

• Досвід роботи на аналогічній посаді, пов’язаній із контролем якості комунікації, QA, Support QA, Sales QA або операційною діяльністю;
• Вміння писати чітко, лаконічно та професійно;
• Сильне аналітичне мислення та висока увага до деталей;
• Здатність швидко навчатися та готовність занурюватися у специфіку affiliate та iGaming напрямків;
• Вміння ефективно працювати в динамічному середовищі з великою кількістю задач.

Ми цінуємо:

• Високе відчуття відповідальності та відповідальність за якість;
• Здатність надавати тактовний і конструктивний зворотний зв’язок;
• Системне мислення та фокус на чіткості процесів;
• Здатність залишатися нейтральним та об’єктивним під час оцінювання;
• Стресостійкість і впевненість у роботі з чутливими або конфліктними ситуаціями;
• Проактивна позиція та готовність не лише виявляти проблеми, а й пропонувати покращення.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);
• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
• Track response times and ensure communication SLAs are met;
• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);
• Escalate critical issues and follow up until they are resolved;
• Provide structured feedback to managers based on QA reviews;
• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
• Maintain a record of recurring mistakes and systemic issues within the team;
• Prepare regular reports on communication quality and team discipline;
• Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
• Ability to write clearly, concisely, and professionally;
• Strong analytical mindset and high attention to detail;
• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
• Ability to work effectively in a fast-paced, multi-tasking environment.

It’s a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality;
• Ability to provide tactful and constructive feedback;
• System-oriented mindset and focus on process clarity;
• Capability to remain neutral and objective in evaluations;
• Stress resilience and confidence in handling sensitive or conflict cases;
• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

About Company

AIstats is a fast-growing football tech ecosystem built on cutting-edge big data and computer vision. We are a fully remote global team of 30+ people, with a core hub in Warsaw.

Backed by Google executives and top mobile founders, we have quadrupled our valuation over the past year. Our mission is to elevate the global football experience: helping fans see the game with greater depth and providing professionals with powerful, next-generation tools to analyze every match.

Our Products

• AIstats Mobile App – a consumer product for fans and bettors, which has already reached 100K MAU since its launch in September.
• AIstats Business Solutions – analytics tools powered by ML models and computer vision technologies, helping clubs and scouts make more informed decisions.

Mission

The Junior Operations Manager (AI-first) is the connective tissue of the company — ensuring that internal processes, cross-team coordination, and day-to-day operations run smoothly and scale as the team grows. You will use AI tools to systematize knowledge management, streamline internal communications, optimize onboarding, and maintain the operational infrastructure that keeps a 30+ person remote team functioning like a well-oiled machine.

Outcomes

• Audit and document all core operational processes (onboarding, offboarding, procurement, access management, internal communications) in Notion — creating a single "Operations Wiki" as the company's source of truth.
• Reduce average new-hire onboarding time from first day to full productivity by 25% through a structured, AI-enhanced onboarding checklist and knowledge base.
• Establish a weekly operational reporting cadence: key metrics on team capacity, time-off coverage, and cross-team blockers delivered to leadership every Monday.
• Set up and maintain a company-wide calendar system for key events, deadlines, and recurring rituals (all-hands, team syncs, reviews).

Requirements

• Active daily use of AI tools (ChatGPT, Claude, Notion AI) for documentation, communication drafting, data organization, or process design.
• Strong organizational skills: you naturally create systems and checklists where there are none.
• Experience with Notion for building wikis, databases, and operational dashboards.
• Excellent written communication in English (B2+); you write SOPs, policies, and updates that are clear, concise, and actionable.
• Ability to manage multiple parallel workstreams without dropping balls.
• High attention to detail and follow-through — nothing falls through the cracks.
• Proactive, solutions-oriented mindset: you see a broken process and fix it before being asked.
• 6–12 months of experience in operations, business administration, chief-of-staff, or office/team management role in a tech/startup environment is a strong plus — but we're also open to candidates with relevant experience in adjacent areas (project coordination, HR support, executive assistance, process management) who demonstrate operational thinking and initiative. 

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation and 15 additional paid days off (including sick leave, personal days and corporate holidays)
• A friendly communication culture, rapid product cycles, and transparent processes.
• Dynamic work environment with a team passionate about sports and technology.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.
• Mentorship and high-quality engineering feedback.

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

• Fluent English - at least Upper-Intermediate (B2), both written and spoken. 
• Have at least 6 months of experience in customer support or in a role involving ongoing written communication in English in chat support.
• Demonstrate strong communication skills and confidently handle customer inquiries and complaints in a polite, professional, and timely manner.
• Show attentiveness, persistence, and a strong client-oriented mindset.
• Adapt quickly to changes, maintain a strong work ethic, and thrive in a fast-paced, dynamic environment.
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

• Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

WOW24-7 is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.
This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.
The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations.
This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement.

Requirements:

✔️3-5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
✔️Proven experience managing onboarding projects end-to-end
✔️Experience managing or mentoring team members
✔️Strong organizational and coordination skills
✔️Experience creating documentation, knowledge bases, and structured processes
✔️Experience working with CRMs / helpdesks (Zendesk, Gorgias, Intercom, HubSpot, etc.)
✔️Strong stakeholder management skills (internal & client-facing)
✔️Confident written and spoken English (C1+)
✔️Ability to manage multiple projects simultaneously
✔️Strong analytical and structured thinking
✔️Proactive mindset and ownership mentality

Responsibilities:

➖Own and manage the full onboarding lifecycle (contract signing → go-live → handover)
➖Act as the main onboarding owner and escalation point during the onboarding phase
➖Align onboarding activities with Sales, Operations, QA, HR, IT, Trainer, and Clients
➖Oversee CRM/helpdesk setup (channels, workflows, permissions, integrations)
➖Ensure structured and high-quality knowledge bases are created and maintained
➖Define onboarding timelines and approve go-live readiness
➖Monitor onboarding risks, blockers, and capacity planning
➖Design and maintain onboarding standards, templates, and playbooks
➖Lead post-launch reviews and implement process improvements
➖Manage and coach the Onboarding Specialist and Trainer
➖Ensure structured handover to the Operations team

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, QA metrics, AHT, FRT
✔️Experience with Six Sigma / Lean / DMAIC approach
✔️Basic technical knowledge (APIs, SaaS integrations)
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility depending on project launches: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00

Join ArboStar — Revolutionize Tree Care with Us!
ArboStar is the leading all-in-one business management platform crafted by arborists, for arborists. Since 2013, we’ve been empowering tree care companies to streamline operations, reduce costs, and boost profits. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction.
At ArboStar, we pride ourselves on fostering a dynamic and supportive work environment. We value creativity, collaboration, and dedication to excellence. Join our team and help us transform the tree care industry with cutting-edge technology and outstanding service.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the tree care industry with innovative technology and outstanding service.

We are seeking a Technical Support Specialist to lead client support during implementation, resolve technical challenges, and improve overall service quality under Customer Success. In this role, you will act as a key liaison between clients and internal teams, ensuring a seamless user experience while driving continuous improvements in our technical support processes.

Key Responsibilities

Client Support During Implementation

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process.
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials to ensure effective issue resolution.
   

Technical Support & Client Assistance

• Act as the first point of contact for clients experiencing technical issues.
• Manage client requests via emails, calls, and CRM systems.
• Address customer queries via live chat quickly and effectively.
• Diagnose and troubleshoot technical problems, escalating complex cases to developers while maintaining a high level of client satisfaction.
• Create and manage bug reports, tracking issues using CRM platforms such as Jira, Pipedrive, or similar systems.
• Work closely with the QA department to reproduce and analyze errors for effective resolution.
   

Ongoing Client Success & Engagement

• Proactively check in with clients to ensure continued system usage, resolve potential issues, and enhance customer satisfaction.
• Assist in developing user guides, FAQs, and other training materials to improve client self-sufficiency.

Requirements

Technical & Industry Experience

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment).
• Strong technical troubleshooting skills and ability to communicate complex concepts clearly to non-technical users.
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills

• Excellent English communication skills (C1 or higher), both written and verbal.
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities.
• Customer-focused approach with a commitment to providing excellent service.
   

Flexibility & Work Schedule

• Ability to work from 16:00 to 00:00 (Kyiv time).
• After three months of employment, a schedule from 08:00 to 16:00 (Kyiv time) may be available, depending on the position.
   

Preferred, but not required

• Experience in technical writing.
   

What We Offer

• Fully remote work.
• An opportunity to significantly influence the direction of the company.
• Steep learning curve and personal growth opportunities.
• Access to courses and training.
• Corporate English language training.
• 10 days paid vacation.
• Competitive salary.
• Work in a green industry.

About the Role:
We are looking for a proactive and detail-oriented Customer Support Operator / Loyalty Manager to join our fast-growing international iGaming project. In this role, you will provide chat-based support to customers, manage account-related and technical queries, and collaborate closely with internal teams to ensure smooth daily operations.

Responsibilities:

• Provide customer support exclusively via chat (no sales or outbound calls)
• Handle technical, financial, and account-related inquiries
• Monitor platform stability and escalate incidents when needed
• Collaborate with internal teams to ensure smooth platform operations
• Assist in maintaining and improving customer satisfaction and retention

Requirements:

• Minimum 1 year of customer support experience, preferably in iGaming or digital products
• German language proficiency at B1 level or higher
• Strong written communication skills in German
• Comfortable working remotely in flexible shifts (2/2 or 5/2, 09:00–21:00, no night shifts)
• Ability to work in a dynamic international environment

What We Offer:

• Fully remote position
• Flexible shift options
• Opportunity to grow within the team
• Collaborative international environment

Responsibilities

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (B2+) with professional tone in written communication
• A desperate urge to help and teach, ability to empathise with customers.
• Competent speech, the ability to make yourself understood
• A responsible team player

• Multi-tasker and performer able to show and report results

   

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
• Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
• Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
• Prior experience and success as a live streaming broadcaster is a huge plus!

What we offer:

• International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building, and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- A unique and friendly environment where everyone can explore and learn new technologies.