Jobs

🎉 We’re Hiring: VIP Account Manager – Are You Ready for the Challenge? 🎉

Join a rapidly growing group of iGaming brands operating in Tier 1 regions.

Our mission is clear: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. And now, we need a VIP Account and Retention Manager to help us deliver exceptional support for our VIPs!

If you’re ready to shape the future of player engagement, make an impact with your strategic insights, and drive long-term loyalty, this is the role for you!

🌟 What You’ll Do:

• Innovate and Implement: implement, and continuously innovate VIP retention programs that maximize engagement, loyalty, and lifetime value across multiple verticals.
• Build Lasting Relationships: Cultivate deep, personal connections with our VIP players, providing them with exceptional service, tailored offers, and experiences that go beyond their expectations.
• Collaborate Across Teams: Partner with CRM, marketing, product, and compliance teams to optimize VIP strategies and ensure alignment with overall business objectives.
• Measure Success: Monitor and analyze key performance indicators (KPIs) such as retention, ARPU, and net gaming revenue to drive ongoing improvements and refine our VIP strategy.
• Create Unforgettable Experiences: Research, plan, and execute exclusive promotions, events, and experiences that strengthen player loyalty and elevate the VIP experience - both online and offline.

💥 What We’re Looking For:

• Proven Expertise: You have a track record of success in VIP management or a similar role within the igaming or gambling industries, with demonstrable success in driving player retention and engagement.
• Deep Understanding of VIP Dynamics: You know VIP player behavior inside and out, with expertise in segmentation, loyalty strategies, and creating personalized player journeys that keep high-value clients coming back for more.
• Communication Mastery: Your interpersonal and communication skills are exceptional - you excel in building and nurturing personalized relationships with clients and cross-functional teams alike.
• Data-Driven Decision Maker: You thrive on leveraging data to inform strategies, optimize player engagement, and forecast behavior. You’re comfortable analyzing KPIs and using insights to adjust and improve VIP strategies.
• Cross-Functional Collaborator: You bring experience working with teams across CRM, marketing, product, and compliance, ensuring alignment across all aspects of VIP player management.
• Adaptability: You can juggle multiple projects at once, prioritize with ease, and stay calm under pressure in a fast-paced, ever-evolving industry.

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• 1+ years of experience in VIP management or a similar role

🌍 Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the igaming world.

🚀 Apply today and become part of something truly special! 🚀

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Virtual Assistant/Customer Support Specialist who is fluent in both German and English.

Role Mission:

Support the partner’s growing business by handling back-office tasks, providing 2nd line support, and managing escalations, ensuring smooth operations and allowing the team to focus on growth.

Working Hours:
MON-FRI: 9.00am - 6.00pm (CET); 1-hour paid break 
 

Your future responsibilities include:

• Uploading export declaration forms to German customs,
• Managing stock levels and re-ordering materials when required,
• Assigning parcels that could not be matched to a user based on box details,
• Handling customer service escalations and ensuring timely resolution, for example providing freight quotations,
• Acting as a Virtual Assistant to management by drafting documents, preparing small PowerPoints and performing administrative tasks,
• Serving as an entry point for larger B2B customers to filter requests,
• Managing manual processes until automation, for example creating shipping labels for new customers,
• Handling inbound business phone calls from customers, suppliers and partners,
• Processing damage and loss claims by receiving claims from customers, submitting them to carriers and following up until resolution,
• Responding to customer reviews,
• Keeping track of small projects and following up with internal and external stakeholders on status and completion,
• Collecting and compiling information for management from internal and external parties,
• Performing data entry and basic analysis, for example quick Excel stats,
• Filtering management requests to determine priority and assisting in preparing writedowns with few inputs,
• Assisting with travel planning, bookings and expenses,
• Creating, maintaining and enhancing internal and external documentation.

Needed experience & skills:

• 2+ years of experience in Customer Support or Administrative Assistance,
• C1 Level German and English,
• Experience with export declarations, preferably German ATLAS,
• Customer service and escalation handling, including professional email and phone communication,
• Ability to manage manual processes until automation,
• Administrative skills such as drafting documents, preparing small presentations, managing travel and expenses,
• Data management using Excel or Google Sheets, including data entry, quick stats, and simple analysis,
• Strong organizational skills, including prioritization, follow-ups, and multi-tasking,
• Clear and adaptable communication, both written and verbal,
• Attention to detail, ensuring accuracy in forms, claims, and customer communication,
• Problem-solving skills with proactive troubleshooting and independent decision-making,
• Critical thinking and strong ability to research and find information independently,

Recruitment Process:
Intro call → Test assignment → Interview → Final meeting with the client

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

We are looking for an experienced Support Manager to handle customer inquiries and ensure a high level of service. You will be the first point of contact for our customers and help them get the most out of our products/services.

Responsibilities:

• Handle incoming customer requests through HelpCrunch (chat, email, messengers);
• Provide timely resolution to customer issues and questions;
• Consult customers on company products and services;
• Maintain and update knowledge base and FAQs in HelpCrunch;
• Escalate complex cases to relevant departments;
• Collect customer feedback to improve products and services;

• Maintain CRM records and document all interactions.

   

Requirements:

Must Have:

• 1.5+ years of experience in customer support;
• Hands-on experience with HelpCrunch or similar platforms (Intercom, Zendesk, LiveChat);
• Excellent communication skills;
• Strong customer-oriented mindset and empathy;
• Stress-resistant and problem-solving oriented;

Nice to Have:

• Experience setting up automations in HelpCrunch.
• Understanding of customer service metrics and KPIs.

• Experience in fintech and blockchain.

   

We Offer:

• Competitive salary;
• Flexible/remote work options;

• Supportive and friendly team environment;

   

Working Conditions

• Schedule: 9:00-18:00 CET
• Format: remote
• Probation period: 2 months

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.
 

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
• Problem-solving mindset and a passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
   
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
   

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

Вимоги до володіння мовами

English

C1 – Просунутий

We are seeking an IT Support Specialist (Product Support) to join the team. The primary focus of this role is to support end-users with product-related questions, troubleshoot issues, and ensure a smooth user experience. You will be the first line of support, communicating directly with users and collaborating with Product and Engineering teams to resolve issues quickly and clearly.

Strong English communication skills are essential, as most interactions will be through email, chat, or ticketing systems. You should also have the ability to adapt to different user cultures, particularly the British business context, as many of the company's clients are based in the UK. Experience studying or working in the UK will be a plus.

It’s important to note that most of your internal “clients” will be real estate agency staff, as they are primary product users. This is closer to a B2B2C environment, so prior experience in supporting B2B products or at least a solid understanding of how B2B support differs from B2C will be highly valuable.

Key Responsibilities

• Act as the first point of contact for product support queries from end-users (primarily real estate agencies).
• Provide clear, timely, and professional responses to user inquiries.
• Troubleshoot product issues, escalate when necessary, and track resolution.
• Maintain accurate documentation of issues, solutions, and FAQs.
• Collaborate with Product and Engineering teams to share feedback and improve the user experience.
• Support onboarding of new users by answering product-related questions.
• Contribute to building a knowledge base of support articles and guides.
  Organized

Requirements

• Strong communication skills in fluent English (a must).
• Excellent customer service mindset with empathy and patience.
• Understanding of British business culture and ability to communicate with UK-based clients (experience working or studying in the UK is a strong plus).
• Basic understanding of IT support and troubleshooting (e.g., login issues, connectivity, product use).
• Experience or strong awareness of B2B product support (vs. B2C).
• Organised, detail-oriented, and proactive in solving problems.
• Comfortable working in a remote, fast-paced startup environment.
   

Nice to Have

• Previous experience in product support, IT helpdesk, or customer support.
• Exposure to SaaS products, CRM systems, or property tech platforms.
• Familiarity with tools like Jira, Zendesk, or similar ticketing systems.

This is a fully remote job with the working schedule in the European timezone.

Company offers:

• Competitive salary with the potential for equity options based on performance, recognizing exceptional contributions to the company's integration success.
• Fully remote role – work from anywhere.
• Opportunity to learn and grow within a scaling company.
• Be part of a collaborative, international team.
• Shape the user experience of a fast-growing product.

We are looking for a motivated and proactive Junior L2 Support Engineer to join our 24/7 technical operations team. This position is ideal for someone at the beginning of their IT career who is eager to grow, learn, and gain real hands-on experience from senior engineers.

What You’ll Do

• Act as the main point of contact for escalated incidents and requests.
• Communicate clearly and provide timely updates to stakeholders.
• Adhere to SLA targets, ensuring quality and efficiency.
• Monitor system alerts and performance dashboards.
• Troubleshoot basic issues on servers, applications, and network components.
• Escalate complex cases to L3 engineers with clear documentation.
• Maintain accurate and detailed ticket records.
• Assist with patching, backups, and regular system checks.
• Collaborate with global colleagues across different shifts.
• Follow operational procedures and suggest improvements when needed.

Requirements

• Strong interest in IT infrastructure, systems support, and operations.
• High attention to detail and responsibility.
• Basic understanding of Linux and networking fundamentals.
• Experience working with command-line interfaces (CLI).
• Strong analytical and communication skills.
• Eagerness to learn quickly and adapt to a dynamic environment.
• Willingness to work rotating shifts, including nights and weekends.
• English level B2 (mainly written communication).

Nice to Have

• Experience with Jira and Confluence.
• Exposure to cloud platforms (AWS, GCP, Azure).
• Familiarity with Grafana and Prometheus.
• Relevant certifications such as AWS Certified Solutions Architect – Associate.

What We Offer

• Opportunity to start and grow your career in IT operations.
• Mentorship from experienced engineers.
• Real work with enterprise-level systems.
• Friendly and supportive team environment.
• Career growth path toward L3 or DevOps roles.

Working Conditions

• Paid vacation — 16 days per year.
• Documented and undocumented sick leave.
• Leave for significant life events.
• Quarterly bonuses for sports and English courses.
• Compensation for medical insurance.
• Flexible working hours.
• Weekends according to the Ukrainian calendar.
• Engaging projects with opportunities for career growth.
• Corporate events, team-building activities, and pizza parties.
• Gifts and recognition from the company.
• A friendly, open, and supportive team culture.

Can you ignite a community and make people talk about the brand with a spark in their eyes?

We’re looking for a Community Manager at the intersection of marketing and technical savvy, someone who can successfully handle multiple compliance tasks while showing drive in growing our community across social media.

If this sounds like you, you’re exactly who we need!

Key Responsibilities:

• Handle user complaints and find effective solutions to their problems.
• Manage negative feedback and situations while maintaining a positive brand image.
• Respond to user reviews and comments across various platforms.
• Communicate with the community, fostering engagement and activity.
• Monitor audience sentiment and share feedback with the team.

Requirements:

• At least 1 year of experience as a Community Manager or in a related role.
• Incident and user complaint management experience.
• Excellent business communication skills (both written and verbal).
• Ability to manage multiple projects simultaneously.
• Strong critical thinking, risk analysis, and problem-solving mindset.
• High attention to detail and structured thinking.
• English level B2 or higher.

Tools:

• Forums and social platforms: Instagram, X (Twitter), Telegram, YouTube.
• Google Workspace.
• Management and documentation systems: Confluence, Notion, Jira.

Benefits:

• Fully paid vacation and sick leave (20 working days of vacation, 11 paid public holidays, 12 paid sick days).
• Official employment upon relocation to Bulgaria.
• Opportunities for career growth and professional development.
• Mentorship and participation in the company’s strategic projects.
• Young, dynamic, and international team.
• Regular team-building activities and corporate events.
• Employee referral program with cash bonuses for successful referrals.
• Access to international networks and projects.
• Opportunities to explore new markets and experiment with innovative tools within your role.
• Relocation package included.
• Comfortable and creative workspace.
• Daily business lunches featuring traditional Bulgarian and Eastern European cuisine.
• Modern on-site gym for employees upon relocation to Bulgaria.
• Flexible working hours: Monday to Friday, 9 /10 a.m. – 6 /7 p.m.

Think you’re the perfect fit? Don’t wait — apply now and be part of our team!

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

We are looking for a Сommercial Manager!


Requirements:

— Proven work experience in the online casino or gaming sector, with an understanding of the casino;
— In-depth knowledge of current market trends, key players, and emerging technologies in the iGaming sector;
— Ability to analyze market data, identify opportunities, and implement effective business strategies;
— Solid understanding of budgeting, pricing strategies, and revenue management;
— Excellent verbal and written communication (additional languages are a plus), with the ability to present ideas and reports clearly;
— Ability to address challenges proactively and develop innovative solutions;
— Strong team player capable of working cross-functionally with other departments, including marketing, legal, and finance;
— Ability to work in a fast-paced, dynamic environment with a proactive and results-driven mindset.

Responsibilities:

- Handle the communication over emails, calls and in-person meetings at the expos with potential new game providers.
- Negotiate contractual and financial terms with potential new game providers.
- Coordinate the paperwork and work closely with Legal and Compliance teams for new and existing game providers.
- Be in charge of monthly invoices with game providers - check every invoice against the terms in the contract, reconcile if needed.
- Look for business growth opportunities in commercial terms with game providers and bring them to light.
- Manage the space/tables in Confluence and G Suite that you will be responsible for integrations.
- Take on integration requests and lead the integration with game suppliers from scratch till go-live.
- Request and pass through the API documentation of game providers + create chats.
- Manage several integrations at the same time, check the status and ping in case of silence.
- Communicate clearly within your team about any issues or changes in commercial terms or risks, as such appear.
- Share knowledge from partners to internal teams.
- Generate ideas on how to improve our service, portfolio, and anything within the ecosystem.
- Clarify the main and any additional requirements with the stakeholders.
- Co-operate closely with Account management and Tech teams.

Our benefits to you:

- An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals 
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Corporate health insurance program for your well-being
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- Yoga classes to help you stay active and energized
- In-house Travel Service
- Company events, team buildings

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English and German skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English and German (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We are currently looking for a Customer Support Specialist to join a manufacturing company in the field of radio electronics. The main responsibility of this role is to handle incoming customer inquiries related to technical issues or product malfunctions. You will be the first point of contact for clients seeking assistance and will work closely with the technical team to ensure timely and effective resolution of problems.

Responsibilities:

• Providing user consultations regarding the operation of the company’s devices and software
• Analyzing and diagnosing technical issues (via chat, phone, or support system) during day (shift 10:00 — 19:00)
• Involving the engineering department (L2) in complex cases
• Testing typical user scenarios and reproducing errors

• Collecting user feedback, contributing to the knowledge base and FAQ

   

Requirements:

• Experience in technical support, electronics, or IT — from 1 year
• Knowledge of computer networks (Ethernet, IP, TCP)
• Ability to work with technical documentation in Ukrainian and English
• Excellent written and spoken Ukrainian
• Ability to communicate clearly and calmly with clients

• English: level Intermediate+

   

Preferred qualifications:

• Understanding the principles of serial interfaces (UART, USB)
• Experience with firmware and device updates

• Understanding the principles of radio communication

   

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Support for your professional growth — the company is actively expanding, and you’ll have the opportunity to grow together with it.

• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress.

   

This position offers the opportunity to become an integral part of the customer support team, directly contributing to client satisfaction and the overall success of the organization. You will be at the intersection of communication and coordination, playing a vital role in resolving technical issues and supporting the company’s strategic goals through exceptional service.

What You’ll Be Driving:

• Reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required;
• Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs;
• Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions;
• Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents;
• Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly;
• Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving.

What Makes You a GR8 Fit:

• Minimum 1 year of experience in technical support, preferably in a B2B environment;
• Comfortable using Jira for task tracking and Confluence for documentation;
• Strong client support skills and understanding of how technical issues affect business operations;
• Ability to multitask and work in different shifts, including nights;
• Able to handle emergencies effectively and know when to escalate to senior team members;
• Confident using browser developer tools to identify website bugs and interpret common web error codes (e.g., 404 Not Found);
• English proficiency at least B2 level and fluency in Russian or Ukrainian;

Knowledge of system logs (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus, as well as familiarity with Cloudflare and standard IT processes (ITIL).

Why You’ll Love Working Here:

Benefits Cafeteria

• An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:
• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.
   

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.

💡EverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment fund.

EverHelp is a fast-growing outsourcing customer support project within the Genesis ecosystem. Since launching in 2021, we’ve been providing professional support services for international B2B and B2C clients. Last year, the project demonstrated a +82% annual growth rate and maintained an employee satisfaction rate above 90%.

We’re currently expanding our team for one of our partners — the TCG project, and we’re looking for a Customer Support Representative (German Desk) to join our international customer care team.

If you can put yourself in the customers’ shoes, remain patient, empathetic, and cheerful — this role is for you!

Required experience and skills:

• 6+ months of experience аs Customer Support;
• German — C1 + (both written and spoken);
• English — B2–C1;
• Excellent communication and problem-solving skills with a professional and customer-oriented attitude;
• Strong empathy, active listening, and emotional intelligence;
• Ability to stay focused under pressure and manage multiple requests at once;

• Proficiency in MS Office, ticketing systems, and email management tools.

   

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders if necessary;
• Giving feedback on processes and sharing ideas to improve customer satisfaction;

• Optional special tasks for experienced agents (e.g. Social media support, reputation management).

   

Why EverHelp:

• A dynamic and international environment with constant development opportunities;
• 20 vacation days + 10 paid sick leaves;
• A 2-month trial period (contract-based cooperation, salary paid to your card);

• Flexible schedule options :

  8:00–16:30 (CET)

  12:00–20:30 (CET);

• 32% of our teammates obtained a new role during their first year, and 86% of our Team Leads were promoted from Customer Support positions.

   

Career growth opportunities:

• Quality Control Agent;

• Customer Support Team Lead.

   

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);

3. Interview with Hiring Manager/ CRS Team Lead.

    

💡Join EverHelp and become part of a team that turns customer service into an art!