Jobs Customer/Technical Support

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.
 

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.
   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.
At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?
● You’re naturally curious, calm under pressure, and energized by helping others.
● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.
● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing
● Assist customers across email, chat, and social channels (Instagram, TikTok, Email, etc) — answering questions, tracking orders, and solving everyday issues
● Document common questions and help keep our internal knowledge base tidy and up-to-date
● Collaborate closely with senior support leads to refine workflows, templates, and FAQs
● Track key metrics (response time, CSAT) and share insights with the team
● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring
● A genuine desire to help people and represent a mission-driven brand with empathy
● Strong written English and fluent Russian
● Basic familiarity with customer-service tools (email, chat widgets, perhaps Zendesk or similar)
● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP
● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us
Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.
As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care
● A personalized welcome kit full of True Sea Moss goodies
● Sports reimbursement to keep your body as nourished as your mind
● Extra vacation days on top of local holidays
● Monthly coaching sessions to accelerate your professional growth
● Corporate English classes if you’d like even sharper language skills
● WHOOP membership for holistic health insights
● Coworking stipend so you can choose your perfect workspace
● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.
Let’s grow something true together.

Hi, we’re BetCare 👋
 

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
 

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
 

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized VIP Manager

with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche. 

The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Main Responsibilities 🦾

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
  
   

A Few Musts ❗

• Proven experience as a VIP or Sales Manager in the iGaming industry.
• Strong command of English (C1 level); proficiency in German is a strong advantage.
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Evening Schedule 15.00-23.00 (UA Time), 5/2. 
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the night shift from 12:00 AM to 9:00 AM (EEST), Wednesday through Sunday.
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

An international product-driven company operating in the performance marketing and B2B partnerships space. The core focus is on traffic acquisition and monetization through CPA-based models, working closely with providers and scaling across multiple international markets. The company develops its own products, builds long-term partnerships, and prioritizes revenue growth and profitability.

Responsibilities:
- Conducting and controlling daily financial transactions: payments to suppliers, partners, freelancers, and employees;

- Managing payment systems, banks, e-wallets, and corporate cards;

- Consolidation and control of expenses by projects and departments;

- Monitoring compliance with limits and budgets;

- Preparing weekly and monthly reports on expenses, income, profit, and liabilities;

- Working with internal spreadsheets and BI systems to automate reporting;

- Maintaining registers of contracts, payments, statements, and invoices;

- Reconciling data with accounting, the bank, and partners;

- Monitoring budget execution and forecasting cash gaps;

- Participating in budget planning and fund allocation;

- Optimizing payment processes and searching for more favorable conditions;

- Analyzing the financial efficiency of campaigns and projects.

Requirements:
- At least 2 years of experience with financial operations, accounting, or payments;

- Understanding of the fundamentals of financial management, budgeting, and reporting;

- Advanced knowledge of Excel / Google Sheets and experience working with CRM / ERP / BI systems;

- Attention to detail, strong organizational skills, and responsibility;

- Ability to work in a multitasking environment and meet deadlines;

- Will be a plus: Experience in IT, Digital, Affiliate Marketing, or traffic arbitrage;

- Will be a plus: Knowledge of tax legislation in Ukraine / the EU / Poland.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written).
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: a total of 120 hours per month, including 5−6 night shifts; currently a 3/3: morning 07:00—15:00, afternoon 15:00—23:00 and night 23:00—07:00;
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. Test task

2. HR interview

3. Interview with Support Lead

Onicore is a product development company operating in the crypto and fintech sector. We are seeking a Head of Support to lead customer support operations and manage complex user cases for our client, the e-Residency platform.
 

What you’ll do:

• Create and implement support processes and internal documentation.
• Set up and optimize support tools.
• Build and manage the support team.
• Handle advanced user cases and escalations.
• Support users with onboarding, access, transactions, and account issues.
• Work closely with product and engineering to resolve complex problems.
• Identify recurring issues and suggest product or process improvements.
• Define and track support KPIs, including response times, resolution rates, and customer satisfaction.
   

What we’re looking for:

• 5+ years in customer support or customer operations, at least 2 years in a Lead/Head role.
• Experience in crypto, fintech, banking, or SaaS products.
• Understanding of wallets, transactions, or financial flows.
• Strong communication skills.
• Proven experience in fostering a user-first culture approach.
• Fluent English.
   

What’s in it for you:

• Remote-first team.
• Full autonomy to shape and lead the support department.
• Professional development opportunities.
• Fair and competitive salary with opportunities for growth.

Hi! We’re Leaply — a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen explosive growth — 10x revenue in the past six months — with strong traction across the US, Europe, and beyond.
 

At Leaply, we challenge traditional career paths — we value ownership over job titles, and impact over process. As we scale, we’re looking for a sharp, data-driven Operations Manager to refine our support engine, enhance team performance, and implement scalable systems.

In this role, you’ll own the operational efficiency of our support function — from optimizing KPI frameworks to automating workflows, implementing AI and developing strong internal leaders.

What you’ll do:

• Optimize & Scale: Take ownership of support operations, ensuring they are lean, efficient, and ready to support our continued growth.
• Drive Performance: Refine the KPI system and strengthen Quality Assurance (QA) processes to ensure high-quality user experience (to have the best CSAT/QA).
• Implement Automation: Identify operational bottlenecks and deploy tech solutions (Zendesk, AI tools, automated workflows) to increase team productivity.
• Lead & Develop: Manage the full talent lifecycle.

• Cross-functional Collaboration: Work closely with Product and Growth teams to turn customer feedback into actionable business insights.

   

You’re a great fit if you:

• Are a Systems Thinker: You look at the big picture, identify bottlenecks, and build processes that eliminate them.
• Have Proven People Management Experience: 1+ years of leading teams (Support background is a significant plus, but we prioritize leadership and logical thinking).
• Are Data-Driven: You are comfortable with Google Sheets, building dashboards, and using data to guide your decisions.
• Are Tech-Savvy: You have "under the hood" experience with CRMs, Notion, and creating automated workflows.
• Thrive in Fast-Paced Environments: You move fast, embrace change, and can handle multiple priorities without losing focus.

• Are a Strong Communicator: English level B2+, comfortable working across global markets.

   

Bonus points for:

• Hands-on experience managing support operations in a high-growth B2C startup.
• Deep understanding of Tier 1 markets (US, UK, Canada, Australia).

• Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.

   

What you’ll get:

• Competitive compensation and a high-impact role.
• Full Ownership: Freedom to optimize and evolve the support function as you see fit.
• Office in Kyiv or Warsaw, with perks (lunches, health insurance, gym).
• Support from the best: Access to internal professional communities (Marketing, Product, Operations) within the SKELAR network.

• A meaningful mission: Help millions of people live healthier lives every day.

   

Leaply is backed by SKELAR, a venture builder with over 13 successful B2C businesses. Beyond business, we support the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces.
 

Join us in building the next big thing!

We are looking for a Call Center Team Lead who combines the talent of a salesperson with the systematic approach of a manager. We need a person who speaks fluent English, understands player psychology, and knows how to build department operations to achieve maximum ROI.

Your future challenge: Effective management of the Outbound Sales team, increasing conversion rates, and ensuring flawless service for clients.

⚙️ Our Expectations (Requirements):

• English: Advanced (C1). You must communicate fluently, write compelling scripts, and pick up on the slightest nuances in operator conversations.
• Experience: 2+ years as a Team Lead or Supervisor in a Call Center (strictly in iGaming, Gambling, Crypto, or Forex).
• Hard Skills: Deep understanding of metrics (Conversion Rate, Retention, LTV, ROI) and data-driven decision-making.
• Sales Mindset: You know how to handle objections, how to "close" deals, and can teach the team to sell, not just consult.
• Management: Experience managing a team of 10+ people, conducting 1:1s, onboarding, and staff motivation.

• Tech: Confident user of CRM systems, VoIP telephony, and Google Sheets/Excel.

   

🚀 Key Responsibilities:

• Process Setup (Build from Scratch): Organizing department operations from the ground up — selecting and configuring tools, developing client workflows, and creating a knowledge base.
• Hands-on Sales: Making calls yourself during the launch phase. You need to test databases, feel the client's "pain," refine scripts, and demonstrate a masterclass to future employees.
• Team Building (Hiring & Onboarding): Creating candidate profiles, conducting interviews, hiring "stars," and ensuring quality onboarding.
• Management: Ongoing team management, KPI monitoring, Quality Assurance, and scaling the department.

• Scripting: Writing and constantly improving sales scripts in English.

   

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

✦ Join Win Media — Building Scalable Support & Service Platforms in iGaming ✦
 

At Win Media, we build high-load, data-driven iGaming products and supporting service ecosystems.
Our focus is on scalability, automation, and operational efficiency across all customer-facing systems.

We’re looking for a Service Platform Development Manager to join our product team and take ownership of service platforms, omnichannel tools, analytics, and automation.

This role is ideal for a technically-minded support professional who enjoys working with systems, data, and processes rather than frontline communication.

📌 About the Role

As a Service Platform Development Manager, you will operate at the L2 / Support Operations level, ensuring stability, scalability, and continuous improvement of our support infrastructure.

Your mission is to optimize service platforms, automate workflows, build analytics, and ensure reliable system performance across all support channels.

🧠 Key Areas of Responsibility

🔧 Service Platforms & Systems

• Ownership of omnichannel customer support platforms
  (Intercom, Novatalks, MaestroQA, and other support software)
• Configuration, maintenance, and optimization of system settings, roles, access rights, and integrations
• Creation and management of user accounts across trusted systems, including coordination with Google Workspace administrators
• Integration of new communication channels and email inboxes
  (Google tokens, omnichannel routing, synchronization, permissions)

🐞 Incident Management & Bug Handling

• Monitoring and reviewing tasks performed by partners and development teams
• Identification, reproduction, and documentation of system issues
• Writing detailed bug reports and technical tickets
• Coordinating fixes and tracking resolution across teams

📊 Analytics & Reporting

• Building and maintaining dashboards and analytics inside service platforms
• Preparing operational data for support performance analysis
• Working with native omnichannel dashboards where Power BI is not suitable or sufficient
• Supporting data-driven decision-making for Support and Product teams

🤖 Automation & Optimization

• Designing and configuring automation rules, workflows, macros, and chatbots
• Analyzing existing Freshworks (or Intercom) tools and features to reduce manual work
• Optimizing SLA flows, routing logic, and internal processes
• Continuous improvement of support operations through system-level enhancements

📞 Telephony & Communication Tools

• Ordering, auditing, and basic configuration or replacement of phone numbers
• Ensuring correct setup of voice channels according to internal standards

📚 Documentation & Enablement

• Creating technical documentation, internal guidelines, and system instructions
• Testing and validating new features before rollout
• Consulting cross-functional teams on system usage and best practices

✅ Requirements

• 2+ years of experience in Technical Support / Support Operations / L2 Support / Service Platforms
• Strong hands-on experience with Intercom
• Experience with omnichannel customer support systems
• Solid understanding of support workflows, SLA logic, and routing principles
• Experience in writing technical documentation and bug reports
• Practical skills in Google Sheets, Apps Script, JSON, basic HTML / CSS
• Experience working with dashboards and analytics tools inside service platforms
• Proactive mindset focused on automation and process optimization
• Ability to work in a fast-paced, multitasking environment
• High level of ownership, attention to detail, and self-organization
• Strong analytical thinking and communication skills
• Spoken and written English — Intermediate or higher

➕ Nice to Have

• Experience in iGaming / gambling / high-load digital products
• Experience with chatbots and advanced automation scenarios
• Experience designing flowcharts and process maps
• Understanding of API-based integrations
• Experience working with Power BI (for context, not core reporting)

🎁 What We Offer

• 🚀 A role with real system ownership and impact
• 👥 Collaboration with experienced product, tech, and support teams
• 📈 Career growth toward Support Ops Lead / Platform Manager / Tech Ops
• 💻 Modern tools and mature processes
• 📚 Continuous learning in a fast-scaling iGaming environment
• 🌍 Flexible work setup and professional team culture

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

• build long-term trust relations and promote the growth of loyalty of the agency's key clients;
• analyse customer needs and work with them;
• solve development tasks project most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Necessary Hard- and Soft-skills:

• experience of successful B2B projects support at least one year;
• knowledge of English (spoken and written) at least Upper-Intermediate;
• knowledge of Ukrainan at native speaker's level / the level of the native speaker;
• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• office in Darnytska Square or remote work.

Our job offer provides:

• the opportunity to develop and realise your potential in interesting and top-class projects;
• an experienced mentor during the trial period;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
• corporate library and virtual repository of knowledge and experience.
• comfortable workplace (not open space), equipped with two monitors;
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

✦ Join Win Media — Building Scalable Support & Service Platforms in iGaming ✦
 

At Win Media, we build high-load, data-driven iGaming products and supporting service ecosystems.
Our focus is on scalability, automation, and operational efficiency across all customer-facing systems.

We’re looking for a Service Platform Development Manager to join our product team and take ownership of service platforms, omnichannel tools, analytics, and automation.

This role is ideal for a technically-minded support professional who enjoys working with systems, data, and processes rather than frontline communication.

📌 About the Role

As a Service Platform Development Manager, you will operate at the L2 / Support Operations level, ensuring stability, scalability, and continuous improvement of our support infrastructure.

Your mission is to optimize service platforms, automate workflows, build analytics, and ensure reliable system performance across all support channels.

🧠 Key Areas of Responsibility

🔧 Service Platforms & Systems

• Ownership of omnichannel customer support platforms
  (Intercom, Novatalks, MaestroQA, and other support software)
• Configuration, maintenance, and optimization of system settings, roles, access rights, and integrations
• Creation and management of user accounts across trusted systems, including coordination with Google Workspace administrators
• Integration of new communication channels and email inboxes
  (Google tokens, omnichannel routing, synchronization, permissions)

🐞 Incident Management & Bug Handling

• Monitoring and reviewing tasks performed by partners and development teams
• Identification, reproduction, and documentation of system issues
• Writing detailed bug reports and technical tickets
• Coordinating fixes and tracking resolution across teams

📊 Analytics & Reporting

• Building and maintaining dashboards and analytics inside service platforms
• Preparing operational data for support performance analysis
• Working with native omnichannel dashboards where Power BI is not suitable or sufficient
• Supporting data-driven decision-making for Support and Product teams

🤖 Automation & Optimization

• Designing and configuring automation rules, workflows, macros, and chatbots
• Analyzing existing Freshworks (or Intercom) tools and features to reduce manual work
• Optimizing SLA flows, routing logic, and internal processes
• Continuous improvement of support operations through system-level enhancements

📞 Telephony & Communication Tools

• Ordering, auditing, and basic configuration or replacement of phone numbers
• Ensuring correct setup of voice channels according to internal standards

📚 Documentation & Enablement

• Creating technical documentation, internal guidelines, and system instructions
• Testing and validating new features before rollout
• Consulting cross-functional teams on system usage and best practices

✅ Requirements

• 2+ years of experience in Technical Support / Support Operations / L2 Support / Service Platforms
• Strong hands-on experience with Intercom
• Experience with omnichannel customer support systems
• Solid understanding of support workflows, SLA logic, and routing principles
• Experience in writing technical documentation and bug reports
• Practical skills in Google Sheets, Apps Script, JSON, basic HTML / CSS
• Experience working with dashboards and analytics tools inside service platforms
• Proactive mindset focused on automation and process optimization
• Ability to work in a fast-paced, multitasking environment
• High level of ownership, attention to detail, and self-organization
• Strong analytical thinking and communication skills
• Spoken and written English — Intermediate or higher

➕ Nice to Have

• Experience in iGaming / gambling / high-load digital products
• Experience with chatbots and advanced automation scenarios
• Experience designing flowcharts and process maps
• Understanding of API-based integrations
• Experience working with Power BI (for context, not core reporting)

🎁 What We Offer

• 🚀 A role with real system ownership and impact
• 👥 Collaboration with experienced product, tech, and support teams
• 📈 Career growth toward Support Ops Lead / Platform Manager / Tech Ops
• 💻 Modern tools and mature processes
• 📚 Continuous learning in a fast-scaling iGaming environment
• 🌍 Flexible work setup and professional team culture

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Looking for a motivated person to join our team due to the upcoming workload increase.
 

Requirements:
- Skills proficient usage of Google Docs, especially sheets (a.k.a. Excel) for data analysis and reporting.
- Ability to learn and adapt to new compliance, risk, and monitoring software quickly.
- Experience with data analysis tools or databases is a plus.
- English required level: B1 or higher
 

Responsibilities:
- Control, monitoring, and decision-making regarding risky transactions
- Analysis and transfer of suspended transactions
- Timely transfer for conducting and making decisions on any cases escalated by the Support Team
- Reporting and keeping records of risky clients
- Analysis of KYC managers' reports in the Shift reports table and, if necessary, transfer of clients to the internal profile table
- Monitoring OFAC, EU and UN sanctions changes
- Participation in the organization and development of the Risk & Compliance Team unit
- Weekly reporting on the results of the work
- Performance of assigned duties and tasks in accordance with the job description
 

Nice to have:
- Interest in risk management, compliance, or financial services; prior experience is a plus but not required.
- Experience in monitoring transactions, conducting analysis, or working with client KYC data is an advantage

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. 

To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As an Associate Technical Support Specialist, you will be responsible for Ticket and Alert management, along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups). Furthermore, you'll gain valuable exposure to troubleshooting complex distributed systems.

This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award-winning technology at the cutting edge of applied AI/ML.

This is a unique opportunity for:

1. Learning how to operate and troubleshoot complex distributed systems
2. Working with some of the biggest financial Organizations
3. Potential career advancement into the other technical roles

What You’ll Bring

1. A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
2. 0-2 years of technical experience, preferably in an application support role within SAAS organization
3. Working knowledge of Customer Relationship Management tools (e.g. Zendesk, Jira Service Management) 
4. Demonstrable basic skills in time and priorities management, attention to detail and clear communication
5. Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity

What You'll Do

1. Adhere to clearly specified support processes and listen actively to understand customer problems/issues
2. Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
3. Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
4. Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
5. Proactively focus on learning every day from both successes and mistakes to quickly adapt to new situations

What We Offer & Expect

1. The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
2. A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
3. A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
4. A modern, comfortable office in central Lviv, with an expectation of working from the office three (3) days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home.
5. A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognizing the importance of sustained high performance.

About Our Process

Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values.

As part of the process, candidates will first participate in a series of interviews focused on evaluating their technical expertise and engineering judgment. Candidates who successfully progress through these interviews will then be invited to complete a live technical exercise with a group of Behavox engineers and engineering managers. 

The purpose of this live technical assessment is to validate the candidate’s stated technical competencies and assess their ability to solve complex problems with speed, accuracy, and sound engineering judgment. Note that whenever possible, we aim to conduct interviews in person at our offices.

We recognize and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment.

Please note the following:

• A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification.
• Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.