Jobs Customer/Technical Support

Working Hours: UK Time

Primary Option
Monday to Friday, 8:00 AM – 5:00 PM
 

Alternative Flexible Options

• Monday to Friday, 12:00 PM – 9:00 PM
• Weekend shifts (flexible arrangement)

We’re happy to discuss the most suitable schedule for the right candidate.
 

About Bike Bubl

Bike Bubl is a London-based window and exterior cleaning company providing window cleaning, gutter cleaning, pressure washing, and related services. We focus on reliable service, clear communication, and excellent customer experience.
 

Role Overview

We are looking for a Customer Support & Sales Assistant to help manage customer enquiries, bookings, quotes, follow-ups, and day-to-day support.
 

This role is a mix of customer service, sales support, booking coordination, and admin. You will communicate with customers through phone, email, WhatsApp, and chat, making sure every customer receives a fast, clear, and professional response.
 

Key Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and chat.
• Provide information about services, prices, availability, and the cleaning process.
• Schedule appointments and coordinate booking details with the cleaning team.
• Handle cancellations, rescheduling requests, and customer account updates.
• Prepare quotes and follow up with potential customers.
• Support customers in choosing the right service, including regular window cleaning.
• Follow up with customers after service to ensure satisfaction.
• Maintain accurate customer records in the CRM.
• Respond to customer reviews and feedback when required.
• Help resolve small customer issues and escalate complex complaints when needed.
• Support billing queries, invoices, and payment follow-ups when necessary.
• Assist the sales team with customer queries and lead follow-ups.
   

Requirements

• Advanced English, written and spoken.
• Experience in customer support, sales support, or a similar customer-facing role.
• Strong communication and organisation skills.
• Confident working with customers by phone and message.
• Good attention to detail and ability to follow processes.
• Experience using CRM systems, email, WhatsApp, and spreadsheets.
• Ability to manage multiple conversations and tasks at the same time.
• Friendly, reliable, and customer-focused attitude.
• Basic sales skills and confidence following up with leads.
   

Preferred Experience

• B2C customer support or sales experience.
• Experience in home services, cleaning, logistics, or field operations.
• Experience preparing quotes, managing bookings, or working with CRM tools.
   

Required Skills

Customer support, sales support, CRM, lead follow-up, booking coordination, communication skills, attention to detail, problem-solving, English (Advanced) C1+, teamwork.
 

Why Join Us?

You will join a growing London service company where your work directly improves customer experience, sales performance, and daily operations. We are looking for someone reliable, motivated, and ready to grow with the team.

Who are we?

Sempico Solutions is an international telecom company and business messaging service built around our own product — the Gatum messaging platform. We help our clients deliver different types of messages, such as marketing campaigns, verification messages, OTPs (one-time passwords), and more.

Our mission is to provide fast, simple, and reliable communication between businesses and customers — through SMS and messaging apps — with global reach, anywhere, always.

Our benefits:

• Work in a fast-growing product company where you can grow together with the business.
• Annual paid vacation of 24 calendar days and paid sick leave.
• Remote working format.
• Convenient working hours from Monday to Friday from 9:00 to 18:00 UTC+2 (including 1 hour for lunch).
• Competitive salary: base rate with an opportunity to review each 6 months.
• Step-by-step onboarding and training process - you'll have a dedicated Support Specialist as your mentor from day one.
• Planning your individual career path together with your manager (growth to Support Specialist within 12–18 months).
• Reimbursement of expenses for professional development courses/certifications (up to 75% in agreement with the management).
• Strong positive product-company culture with a good sense of humor.

What about the team?

🏡 100% remote | 🌎 Global team

At our company, everyone is on a first-name basis. There's no unnecessary bureaucracy. We work together, support each other, and move toward common goals. At Sempico Solutions, you'll quickly feel what it means to be a real part of the Team.

Requirements

At Sempico Solutions, we're looking for a proactive and technically curious Technical Support (Escalation Level 1) who is ready to be the first human line of support in the chain: AI → L1 (you) → Support Specialist → CTO.

You are someone who enjoys digging into new systems, isn't afraid to read logs and documentation, and communicates clearly and calmly — even under pressure.

Our ideal candidate has:

• Ability to clearly express thoughts in written communication — structured, professional, client-oriented.
• Responsibility, honesty, and punctuality: you close tickets properly, or escalate with full context — you don't leave things hanging.
• Analytical mindset: ability to break a problem into components, form a hypothesis, and verify it.
• Confidence working in Linux terminal (navigation, reading logs, basic commands) and Windows.
• Basic knowledge of network protocols (TCP/IP, DNS, HTTP) - you can explain what ping, traceroute, and nslookup tell you.
• Basic ability to read tcpdump output at packet level.
• Basic SQL skills (SELECT, WHERE, JOIN) - for diagnosing account state, traffic, and DLR records.
• Readiness to work across multiple channels simultaneously (Telegram, WhatsApp, Teams, HelpCrunch, email) and prioritize in real time.
• Fluent Ukrainian (C1 or native) and English at B2 Upper Intermediate level or higher (both spoken and written).
• Calm and professional behavior with clients, even in difficult conversations - no emotional reactions, no empty promises.
• Eagerness to learn and grow - you try to figure things out yourself first, but aren't afraid to ask.
• Be technically equipped - our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Nice to have:

• Experience in technical or customer support (IT / telecom).
• Basic knowledge of SMS / SMPP / CPaaS.
• Experience with HelpCrunch, Zendesk, Intercom, or similar ticketing systems.
• Basic scripting skills (Bash / Python) for routine tasks.
• Experience with Jira / Trello.
• Experience maintaining documentation or FAQ.
• Technical education or self-education in networking / IT.

What You'll Do

• Handle client tickets escalated from AI Support - perform first-level diagnosis and resolve or escalate with full context.
• Diagnose issues at the first human level: read logs, query the database, analyze tcpdump output.
• Work across all client communication channels: Telegram, WhatsApp, Teams, HelpCrunch, and email.
• Escalate to the Support Specialist with complete context - steps to reproduce, hypotheses, relevant data - so the next person can pick it up without asking questions.
• Fully cover the Support Specialist role during their absence.
• Build and maintain the knowledge base: document recurring cases and their resolutions.
• Monitor alerts during working hours as the first human line of response.

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.
 

Our dispatcher team is the heart of daily operations. Now we arelooking for a focused, calm, and very responsible Dispatcher to join us. This role is not only about operations support — for strong performers, it also includes the opportunity to grow into a Team Lead position as the company continues to scale.

You will work with drivers, clients, and our internal team — and make sure everything moves smoothly (literally).
 

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.
• Salary: $1600-$1800+ depends on trial period (2 months) and skills
• Schedule in high season (May-September):11:00 AM — 9:00 PM EST (18:00 — 04:00 Kyiv time), Monday to Saturday (more often will be 2 days off per week). Lunch break: 30 minutes (flexible time during the shift).
• English level A2+ — You must understand clients and give calm and clear answers when something changes.
• Training and support from the team.
• Work in CRM and other modern tools.
   

What You’ll Actually Be Doing

This is not just about «assigning drivers.» This role means being the pulse of operations during peak evening hours. You’ll have to make fast decisions, manage incoming requests, solve non-standard situations, and stay calm when others panic.

Your day (or evening) may look like this:

• Assigning moving jobs based on drivers, locations, and equipment needed.
• Planning routes that avoid traffic, delays, and chaos.
• Constant communication with drivers: updates, questions, solutions.
• Minimal communication with clients: mostly for schedule changes and support.
• Work in CRM: update order statuses, add comments, process payments, check pricing, fines, toll roads, and vehicle maintenance alerts.
• Solve urgent issues with a service-first approach.
• Suggest improvements so we can work faster and better.
   

This role is a great fit if you:

• Can handle multiple tasks at once and stay focused.
• Stay calm under pressure and think clearly.
• Are a responsible person who sees tasks through to completion.
• Learn tools and technology quickly.
• Understand job volume and scope.
• Communicate clearly and to the point.
• Can resolve conflicts considering both the client’s and the company’s interests.
   

It’s a plus if you have:

• Experience in logistics, dispatching, or customer service.
• Knowledge of New York and New Jersey geography (or willingness to learn).
• Experience training other people, helping new team members, or mentoring colleagues.
• Interest in growing into a Team Lead role in the future.
   

🎯 Ready to take responsibility and keep things moving?

Send your CV! HR — Vector Moving

As a VIP Customer Support Specialist, you will be responsible for managing and nurturing relationships with our high-value clients. Your goal will be to ensure a premium customer experience by providing personalized, efficient, and solution-driven support. You will work closely with internal teams to address client needs, resolve issues, and contribute to the growth of our VIP program.
Key Responsibilities

• Serve as the primary point of contact for VIP customers, offering personalized support via email, chat, and phone.
• Proactively manage and enhance the overall VIP experience by understanding customer preferences, behaviors, and needs.
• Resolve inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with cross-functional teams (Marketing, Product, Payments, etc.) to address client concerns and provide tailored solutions.
• Monitor and analyze VIP activity to identify opportunities for increased engagement and retention.
• Maintain up-to-date knowledge of company products, promotions, and industry trends.
• Assist in the organization and execution of exclusive events and promotions for VIP clients.
• Provide feedback to improve processes, products, and customer experience.

Qualifications

• Experience: Minimum 2+ years in customer support, account management, or a related role, preferably in the iGaming industry.
• Language Skills: Fluent in English (additional languages are a plus).
• Skills:
  • Strong communication and interpersonal abilities.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Proficiency in CRM tools and support systems.

Наш клієнт - міжнародна маркетингова компанія, яка стрімко масштабується та займає провідну позицію в індустрії iGaming, з особливою увагою до ринку Азії. 

Від глибоких досліджень ринку та розробки стратегії до результативних діджитал-кампаній і сміливих креативів - команда охоплює повний цикл маркетингу, допомагаючи клієнтам випереджати конкурентів в одній із найдинамічніших галузей світу.

Ідеально для тих, хто прагне:

• Надавати персоналізовану високоякісну підтримку VIP-клієнтам для кількох брендів;
• Бути основною контактною особою для закріплених клієнтів високого рівня;
• Будувати та підтримувати сильні довгострокові відносини з клієнтами;
• Працювати за змінним графіком, включно з нічними змінами, вихідними та святами, забезпечуючи підтримку 24/7;
• Опрацьовувати запити, проблеми та ескалації для різних брендів компанії;
• Адаптувати стиль комунікації та стандарти сервісу відповідно до вимог кожного бренду;
• Глибоко розуміти продукти, послуги та акції кожного бренду;
• Демонструвати гнучкість у графіку та навантаженні;
• Досягати KPI, пов’язаних зі швидкістю відповіді, задоволеністю клієнтів та їх утриманням.

Досвід, який стане твоєю перевагою:

• Щонайменше 6 місяців досвіду на схожій посаді у customer support, VIP support, customer success або account management;
• Рівень англійської мови B2+ (усна та письмова);
• Досвід роботи у швидкому середовищі з орієнтацією на KPI;
• Досвід використання CRM-систем або інструментів підтримки клієнтів буде перевагою.

Ми цінуємо:

• Енергійність, проактивність і щире задоволення від спілкування з людьми;
• Сильні комунікаційні та міжособистісні навички з клієнтоорієнтованим підходом;
• Хороші навички вирішення проблем та увагу до деталей;
• Вміння працювати в багатозадачному режимі та ефективно керувати часом;
• Здатність зберігати спокій та орієнтацію на рішення під тиском, професійно працюючи зі складними ситуаціями.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.

English version:

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Provide personalised, high-quality support to VIP customers across multiple brands;
• Act as the main point of contact for assigned high-value clients;
• Build and maintain strong, long-term relationships;
• Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
• Handle inquiries, issues, and escalations for different brands within the company;
• Adapt communication style and service standards according to each brand’s guidelines;
• Maintain deep knowledge of each brand’s products, services, and promotions;
• Demonstrate flexibility with schedules and workload;
• Meet KPIs related to response time, customer satisfaction, and retention.

Experience you’ll need to bring:

• At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;
• English proficiency at B2+ level, both written and spoken;
• Spanish language skills at a conversational or professional level;
• Experience working in a fast-paced and KPI-driven environment;
• Previous experience using CRM systems or customer support tools is considered an advantage.

It's a perfect match if you have those personal features:

• Are energetic, proactive, and genuinely enjoy communicating with people;
• Strong communication and interpersonal skills with a customer-focused approach;
• Strong problem-solving skills and attention to detail;
• Good multitasking and time-management skills;
• Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Dataweb Global Group is looking for a Client Service Manager.

Dataweb Global Group is an international hosting and IaaS provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-level Bare Metal, both Public and Private cloud offerings, and content delivery services (CDN).

We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, funtech and more.

Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:

• Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation;
• Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.);
• Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery;
• Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems;
• Collect and analyse statistics upon request, preparing insights and proposals based on the data;
• Take an active role in improving the service and developing company products.
   

Requirements:

• Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.);
• Strong understanding of server hardware configurations and technical characteristics;
• Basic knowledge of networking technologies and internet services;
• Experience working with B2B clients, with a strong focus on service quality and its development;
• Excellent communication skills and experience in handling proposals and objections effectively;
• Strong verbal and written communication skills;
• Upper-Intermediate level of English;
• Ability to plan and organise work, prioritise tasks, and provide constructive feedback;
• Proactive attitude and willingness to search for opportunities and solutions.

We offer:

• Competitive payment;
• Opportunity to work from any place in Europe (we provide technical support);
• 25 working days for rest annually, and also paid sick leaves;
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together.

   See you at the interview:)

Location: Kyiv, Ukraine
Work format: Hybrid (4 days in the office, 1 day remote)
Company: WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities

• Provide technical support for the WorkTime platform (email, chat)
• Investigate and resolve technical issues related to:
  • Web application behavior
  • System configurations
  • Integrations and APIs
• Analyze logs, error messages, and system data to identify root causes
• Reproduce bugs and prepare clear, structured technical reports for the development team
• Work closely with Engineering, QA, and Product teams during incident resolution
• Assist with technical onboarding and advanced configuration questions
• Maintain and improve technical documentation and knowledge base articles
• Participate in improving support workflows and incident response processes

Requirements

• 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
• Strong understanding of how web-based systems work
• Hands-on experience with:
  • REST APIs (requests, responses, authentication)
  • HTML/CSS (basic level for troubleshooting)
  • Logs and error analysis
• Basic understanding of databases (queries, relations, data structure concepts)
• Ability to clearly explain technical issues to both technical and non-technical stakeholders
• English level B1 or higher (written)
• Strong analytical thinking and attention to detail
• Ability to work independently and manage multiple technical issues simultaneously

Nice to Have

• Experience with B2B SaaS products
• Familiarity with monitoring/analytics or employee productivity tools
• Understanding of GDPR, data privacy, or security best practices
• Experience collaborating directly with engineering teams

What We Offer

• Competitive salary in USD based on experience
• Hybrid work model: 4 days in the Kyiv office, 1 day remote
• Highly professional result-oriented environment
• Stable growing company, 20+ years on the market

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays