Jobs Customer/Technical Support

About the Role:
We are seeking a Support Manager to lead our customer support team in a fast-growing FinTech project. You will ensure smooth support operations, manage escalations, and maintain high service standards.

Responsibilities:

• Provide B2B client and user support
• Interact with issuing banks as needed
• Analyze, track, and systematize support cases
• Suggest and implement product improvements based on feedback
• Optimize support processes (ticketing, guides, etc.)
• Demonstrate initiative and proactivity in problem-solving.

Requirements:

• Proven experience in customer support management.
• Experience in FinTech or related industries preferred.
• Fluent in English and Russian.
• Ability to lead a remote team efficiently.

Working Hours: 09:00 – 18:00 (Europe time), fully remote

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over 5 years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What We’re Happy to Offer You

Work format: choose the option that suits you best — remote, hybrid, or in one of our offices located in Kyiv, Lviv, Odesa, or Cyprus (Larnaca). All Ukrainian offices are equipped with generators and Starlink, and are available for the team 24/7. The standard working hours are 10:00 to 18:30.

Equipment: we provide everything necessary for comfortable and productive work — laptop/PC, additional monitors, or specialized gadgets, depending on your tasks and experiments.

Security and insurance: we care not only about employee satisfaction but also about your well-being in difficult times. Each team member receives medical insurance (within Ukraine) or a financial compensation for sports activities covered by the company.

Rest and balance: enjoy 3 weeks of paid vacation per year, unlimited day-offs, and flexible sick leaves without unnecessary bureaucracy. We trust our team and support a healthy work-life balance.

Colleagues and atmosphere: the people around you define your quality of life and growth. Through our thorough interview process, we select the best of the best. You’ll work alongside true professionals in their fields.

Continuous development: we cover the costs of trainings, seminars, online courses, and conferences. We have our own LMS platform, library, and book club for those who love to learn. In addition, we have three certified coaches who provide internal trainings and personal coaching sessions — helping you understand yourself better, develop leadership skills, and achieve professional goals.

English language: we compensate 50% of the cost of individual English lessons and have an internal Speaking Club so you can improve your language skills and overcome any barriers.

Sports activities: join corporate volleyball, running, or yoga trainings held weekly and fully covered by the company. We’ve already run more than one marathon — our coaches are true professionals!

Team spirit: we regularly organize team-building events, from retreats to cozy in-office gatherings. It’s a great way to connect and recharge with your teammates. You can feel the vibe of our events here — YouTube Galaktica.

🚀 Our Mission

To build a product-based IT ecosystem of diverse directions where every employee has the opportunity to create internal startups, grow, and bring their ideas to life.
Join us!

💙 Social Responsibility

As a socially responsible business, our company continuously implements projects and initiatives aimed at supporting the Defense Forces, veterans, and children affected by the war.

We operate two charitable foundations, specializing in the rehabilitation of military personnel and assistance to children of soldiers and those affected by combat. The company fully funds their administrative operations and allocates resources to their core missions.

We regularly purchase FPV drones, reconnaissance systems, and supply vehicles to our defenders. Last year, we expanded our support of the Armed Forces by investing in military tech startups developing strike drones and reconnaissance systems — one of the top strategic priorities for our armed forces.

Please note: if our team is interested in your candidacy, we’ll contact you in the most convenient way to discuss the vacancy details!

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

   

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

   

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

About the Role:

We are a large iGaming holding with a team of 1,500+ professionals and a diverse portfolio of successful products across multiple markets. We are growing fast, continuously launching new directions, and expanding our ecosystem.

As part of this growth, we have recently launched our own crypto casino, and we are now looking for a VIP Manager to join the team.

In this role, you will be responsible for delivering a high level of personalized service to VIP and Pre-VIP players, building long-term relationships with high-value clients, and driving their activity, deposits, and retention. You will work with both existing and potential VIP players, including inactive and cold databases, motivating them to engage regularly through tailored communication and individual offers.
 

Responsibilities:

• Manage active and inactive VIP / Pre-VIP players: communication, retention, and reactivation
• Provide personalized support to high-value clients: consultations, assistance, and bonus offers
• Reactivate cold player databases via email, Telegram, WhatsApp, and calls
• Offer individual bonuses, reloads, cashback, and exclusive promotions within the approved VIP matrix
• Analyze player performance and behavior: deposits, bets, win/loss, frequency, and average check
• Monitor engagement levels and retention metrics
• Maintain daily statistics on active players, reactivations, deposits, and win/loss
• Collect feedback from VIP players and share insights with Product and Marketing teams

• Work closely with Support, Antifraud, Payments, and CRM teams to ensure fast and high-quality VIP service

   

Requirements:

• 2+ years of experience in VIP Management, Retention, or Account Management (iGaming, betting, or crypto is a strong advantage)
• Hands-on experience working with high-value clients and handling objections
• Confident use of Telegram, WhatsApp Business, and CRM systems
• Strong understanding of key metrics: Net Deposit, GGR, LTV, Retention D7/D30
• Excellent written and verbal communication skills
• English level B2+ (mandatory)
• Russian and/or Ukrainian — fluent

Working Schedule

• 5/2, shift-based schedule

• Availability to stay in touch during active player conversations when required

   

Why You Should Join Us

• Fast communication, zero micromanagement, and close collaboration with the executive team.
• Competitive compensation package with performance bonuses.
• Fully remote work
• Paid vacations, sick leave, and an extra day off on your birthday.
• Participation in leading iGaming conferences (SiGMA, ICE, iGB) and continuous investment in your professional growth.

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Client Operations Manager to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via chats;
• Troubleshoot technical issues with payment systems and software to support payment processing; 
• Initiate escalation of issues to the technical team as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills;
• Critical thinking and root cause analysis skills;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Ability to work in high workload conditions;
• Ability to learn quickly and adapt to changing environments.
• English language from Intermediate level.
• Willingness to work night shifts: 4:30 - 15:30; 3/3

Nice to have:

• Experience in resolving issues related to the payments industry;
• Previous experience in customer support/payment specialist or similar position.

We offer:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:

HR Interview — Interview with Team Lead —  Reference check — Job Offer

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation and commission

Professional working environment where you will be an essential member of our team

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You 

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Communicate with clients via chat and email in English
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. Test task
2. HR interview
3. Interview with Support Lead