Jobs Customer/Technical Support

Who we are 

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies. 

What the role is about  

Helpware is looking for a German Customer Support Representative for our US-based client to join our team in Kyiv. As a CSR, you will be responsible for managing inquiries, reviewing and approving all the requests for labeling and trademark use, and advising companies on compliance with standards, policies, and requirements of our client’s programs, including traceability, trademarks/labeling, and chain of custody. 

Our client’s background 

Our client is an international non-for-profit organization bringing together the interests of diverse allies to produce sustainable and harmonious goods and services. Operating in over 60 countries, the company helps businesses to deliver a significant impact by responsibly sourcing commodities and adapting their business model to sustainability. By joining our client you are helping to create a better future for people and nature. 

The main responsibilities that await you 

• You will be responding to any queries and providing detailed information in German and English languages on the fulfillment of certification, traceability, and labeling requirements to our client’s customers via emails 
• You will be managing requests for the use of labeling and trademark for certified products and promotional materials 
• You will be actively working with different departments of our client, including Technology, Standards & Assurance, Markets, and Marketing, to deliver the best possible experience to companies 
• You will be providing all the required inputs and feedback to our client on companies’ success processes  in order to ensure continuous improvement for long-term growth 
• You will be managing the escalation process (an integral part of the trademark approval process where policy exceptions need to be flagged and handled using an escalation route). 
• You will be dealing with other interesting assignments and projects assigned by your manager 

Who we are looking for 

• You are able to quickly adapt and implement the best practices to provide exceptional support 
• You can easily optimize customer experiences through Customer Success Processes 
• You have the passion to convey and grow the meaningful mission of the organization, as well as meet the goals of the team 
• You have B2 knowledge of English and German to effectively support our client’s business partners as well as the global supply chain 
• You have relationship-building and customer-orientation skills to deliver high customer satisfaction 

We Offer:

• Competitive compensation linked to USD rate;
• Medical insurance after the trial period
   
• English classes;
• Schedule: Monday - Friday - 9:30 AM - 6:30 PM Kyiv time;
• Corporate training and parties

Main Responsibilities

– Understand and analyse issues, be able to find appropriate solutions

– Integration protocol testing

– Second-level customer support

– Delivering excellent customer service with 5 shifts a week

Mandatory Requirements

- Leadership experience

– Familiarity with software development experience with Java, C#, Node.js, or TypeScript

– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

– A proactive, client-focused attitude and strong work ethic

– Strong problem-solving and troubleshooting skills

– Effective communication skills, both written and verbal

– At least Upper-Intermediate English (written and spoken)

– Eagerness to learn quickly and grow technically

-Working knowledge of XML and JSON

– Basic experience with Git and version control workflows

– Understanding of API protocols (e.g., REST)

– Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

– Experience using Jira and the Atlassian stack

– Basic understanding of QA processes and test environments

– Previous experience in a technical support, DevOps, or site reliability role

– Practical experience with monitoring systems

– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

We offer

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:
 

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
 

What you’ll drive:
 

Incident handling and troubleshooting

• Reproducing, analyzing, and resolving technical issues or escalating when necessary.
• Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

• Working with internal teams (DevOps, QA, Product) to resolve problems.
• Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

• Monitoring product stability and notifying relevant teams during urgent incidents.

• Escalating unresolved or blocked issues according to internal procedures.

  
  What makes you a GR8 fit:

•  1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
• English B2+ and fluency in Russian or Ukrainian.
• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
• Full readiness to work in a shift-based schedule, including regular night shifts.
• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

As a Support Specialist, you'll be the go-to person when things go wrong - and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.
 

Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes. You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms - configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.
 

If you enjoy both solving problems and building better systems, this role gives you room to do both.

Responsibilities

• Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
• Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
• Provide remote technical support and troubleshoot issues for both local and remote employees
• Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
• Coordinate equipment shipments for new employees through courier services
• Maintain up-to-date records in the asset management system and track equipment changes
• Enroll and configure laptops in MDM systems (Intune / Kandji)
• Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
• Manage user accounts and access rights within Google Workspace
• Create and manage webinars, and provide support for internal events
• Participate in the execution of internal IT projects and process improvements
• Hybrid setup: ~3 days/week in our Warsaw office

Skills Required

Mandatory:

• 3+ years of experience
• Perfect communication skills
• Mac OS (OS installation and configuration)
• Microsoft Windows (OS installation and configuration)
• Experience working with corporate ticketing systems (e.g., Jira Service Desk)
• Experience working with any antivirus solution
• Issues troubleshooting with software/hardware
• Ability to prioritize and manage multiple tickets simultaneously
• Proactive attitude and ownership of tasks
• Experience supporting remote users in distributed teams
• Familiarity with Google Workspace administration (users, groups, policies)
• Familiarity with SSO/SAML authentication
• Language: Poland -A2/B1 / English - B2 (level)
   

Nice to have:

• Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
• Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
• Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
• Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
• Experience with asset tracking systems (e.g., Snipe-IT)
• Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
• Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
• Ability to document procedures and create knowledge base articles
• Accuracy and attention to details
• Language: Ukrainian / Russian

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe.

We are already among the Top 5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage energy consumption, automate charging sessions, and reduce electricity costs.

We are building strong growth through Amazon, D2C, and international marketplace expansion.

Mission

Own the backend mechanics that keep listings live, compliant, and operationally clean.

This is the person who makes Seller Central actually work.

The role is focused on backend operations, catalog integrity, listing health, compliance, and operational problem-solving inside Amazon Seller Central.

This is not a classic Amazon Account Manager role — this is a hands-on operational ownership position.

Preferred Background

Brand-side experience is strongly preferred over agency background.

Key Responsibilities

— Listing creation, updates, and optimization: titles, bullets, descriptions, search terms, attributes, A+ and Premium A+ modules across US and Canada

— Variation management: parent/child structures, variation themes, merges, splits, understanding Amazon variation policies, knowing what should and should not be used for variation themes

— Backend operations: flat file uploads, bulk edits, catalog data integrity, inventory reports

— Brand Registry tools: Report a Violation, communication with Brand Registry support, reporting sellers for violating Amazon policies

— Account Health management: policy compliance, listing suppression prevention, suspension prevention

— Case management: Seller Support cases, escalations to Account Health Manager, Executive Seller Relations, Brand Registry, SAS team

— Compliance management: electrical compliance, country of origin, CPSC requirements

— Image and video assets: technical specifications, uploads, coordination with the creative team

— Marketplace expansion execution: listing duplication, localization uploads, variation rebuilds for Canada and future marketplaces

— Competitor enforcement: variation abuse monitoring and policy violation enforcement

— Automation: building automation for review scraping and other repetitive workflows

— Task management: working inside ClickUp and understanding corporate workflow structure

Hard Skills

— Seller Central: fluent end-to-end knowledge

— Strong flat files and bulk operations experience (no fear of inventory templates)

— Brand Registry, Project Zero, and IP Accelerator workflows

— Helium 10, DataDive, Keepa, Jungle Scout for catalog and competitor checks

— Basic HTML understanding and image specifications knowledge for A+ modules

— Excel / Google Sheets at a strong working level

— English sufficient to write Seller Support cases that actually get resolved

— Proactive mindset: takes initiative beyond the defined scope and is willing to put in extra effort when the work requires it

Soft Skills & Behavior

— Persistent: Amazon support cases often require 3–5 follow-ups before resolution

— Detail-obsessive: one wrong character in a flat file can break the entire listing

— Self-directed: knows when to escalate and when to keep pushing independently

— Documents solutions clearly so the same issue does not repeat

KPIs

— Listing uptime / suppressed listing count

— Account Health Rating

— Time to resolve Seller Support cases

— Number of catalog defects closed

— Successful policy violations enforced against competitors

If you know how to make Amazon Seller Central behave — let’s talk.

Flexifai is looking for a Financial Operations Manager (Fin/Ops Manager) to join our fast-growing fintech team. This role is ideal for a highly motivated, detail-oriented professional with strong financial and economic knowledge who is eager to work in a dynamic environment focused on automation of financial and operational processes using ERP systems and AI tools.

We are open to students or recent graduates, provided they are available for full-time work and ready to take responsibility.

Main Responsibilities

• Perform daily, weekly, and monthly financial and operational analytics
• Prepare and maintain analytical and management reports for internal use
• Calculate and process payments to merchants and customers
• Submit and track settlement requests with the financial department
• Conduct reconciliation with counterparties, including payment providers and partners
• Monitor operational data accuracy and financial flows
• Participate in and lead automation of financial and operational routines
• Work with ERP systems and AI tools to optimize workflows and reporting
• Collaborate closely with internal teams to improve efficiency and scalability

Requirements

• Excellent knowledge of finance and economics
• Strong analytical skills and high attention to detail
• Ability to multitask, work in a fast-paced environment, and manage priorities
• Very good memory and structured thinking
• Strong motivation to work in a team-oriented, automation-focused environment
• Willingness to learn and adapt to new tools and technologies
• Availability for full-time work (minimum 40 hours per week)

Nice to Have (Strong Plus)

• Experience in fintech, payments, or financial operations
• Hands-on experience with ERP and/or CRM systems
• Knowledge of AI tools for automation or analytics
• Degree (or ongoing studies) in Economics, Finance, or a related field

Work Schedule

• Working hours: Minimum 40 hours per week
• Schedule: Flexible, by mutual agreement with the Manager
• Overtime: Overtime may be required to achieve specific goals and complete tasks

What We Offer

• Opportunity to grow within a fintech and payment services company
• Hands-on experience with ERP systems and AI-driven automation
• Dynamic, ambitious team environment
• Real impact on building and optimizing financial operations
• Competitive compensation based on skills and experience

As a Support Specialist, you'll be the go-to person when things go wrong - and the driving force behind making sure they go right in the first place. You'll be first point of contact for technical issues, resolving incidents in line with SLA standards through Jira Service Desk, Slack, and email.

Beyond day-to-day support, you'll take an active role in shaping how the team works: participating in IT projects, rolling out new tools and automations, and improving internal processes. You'll manage onboarding and offboarding workflows end-to-end, and work hands-on with MDM and EDR platforms - configuring devices, enforcing security policies, and keeping the endpoint environment healthy and compliant.

If you enjoy both solving problems and building better systems, this role gives you room to do both.

Location: Warsaw (hybrid form)

Responsibilities

• Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
• Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
• Provide remote technical support and troubleshoot issues for both local and remote employees
• Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
• Coordinate equipment shipments for new employees through courier services
• Maintain up-to-date records in the asset management system and track equipment changes
• Enrol and configure laptops in MDM systems (Intune / Kandji)
• Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
• Manage user accounts and access rights within Google Workspace
• Create and manage webinars, and provide support for internal events
• Participate in the execution of internal IT projects and process improvements
• Hybrid setup: ~3 days/week in our Warsaw office

Skills Required

Mandatory:

• 1.5+ years of experience
• Perfect communication skills
• Mac OS (OS installation and configuration)
• Microsoft Windows (OS installation and configuration)
• Experience working with corporate ticketing systems (e.g., Jira Service Desk)
• Experience working with any antivirus solution
• Issues troubleshooting with software/hardware
• Ability to prioritize and manage multiple tickets simultaneously
• Proactive attitude and ownership of tasks
• Experience supporting remote users in distributed teams
• Familiarity with Google Workspace administration (users, groups, policies)
• Familiarity with SSO/SAML authentication
• Language: Poland -A2/B1 / English - B2 (level)

Nice to have:

• Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
• Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
• Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
• Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
• Experience with asset tracking systems (e.g., Snipe-IT)
• Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
• Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
• Ability to document procedures and create knowledge base articles
• Accuracy and attention to details
• Language: Ukrainian / Russian

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Junior Application Support Engineer to join our team in Lviv!

What You'll get to do:

• Ability to identify and find the root cause of the incident and delegate it to the responsible department
• Collaborate with various departments to resolve client inquiries
• Testing incidents
• Creating documentation

What You need to know:

• Experience in Customer support (preferably)
• Intermediate level of English
• Basic knowledge of testing
• Understanding of search queries (Elasticsearch, SQL)
• Understanding of SDLC model, understanding of a tracking system like JIRA
• Experience with browser dev tools, JSON, Postman, etc.
• Ability to learn quickly and respond promptly
• Good analytical and logical skills
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

One of the largest companies in the world (in its domain) is open to extending the project team with a Technical Support Analyst. He will provide second-level customer support with queries related to web-based client-facing and internal applications. The position also requires system administration and maintenance for the Data Center.

Required skills:

— 4 years of work experience providing 2nd and 3rd level technical and application support on internet-based enterprise software applications, APIs;
— experience in ticketing software;
— experience with database Management System: Microsoft SQL Server 2008+;
— understanding of XML, JSON, CSV, EDI, XLSX;
— experience with SQL queries, MongoDB, CosmosDB;
— scripting /automation using batch scripts, PowerShell; — experience analyzing application and server logs
— at least upper-intermediate English level.
 

Will be a plus:

— experience in application support, working with application performance monitoring tools (i.e. Dynatrace, New Relic, Datadog);
— Kubernetes’ knowledge;
— experience with using ITSM tools such as JIRA, ServiceNow would be an asset;
— professional Certifications such as ITIL, Microsoft Azure Administration, Microsoft Azure DevOps;
— experience with using ITSM tools such as JIRA, ServiceNow.

Responsibilities:

— resolve incidents and service requests following standard operating procedures. If needed, escalate issues to the appropriate specialists (Third or Expert Levels);
— maintenance could include applying OS patches, database patches, and certificates;
— install and configure new applications and deploy releases and enhancements to production systems and pre-production systems after hours;
— monitor, maintain and troubleshoot production computer systems, internet-based applications, and processes;
— perform root cause analysis and define actions to eliminate incident recurrences;
— develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base, script to automate processes and generate reports;
— technical issues investigation, fix, or escalation;
— coordination between the operation and the engineering teams.

What do we offer:

•  Working schedule from 4 pm to 01.00 am (UTC+3);

• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• Challenging, and fast-growing product;
• Opportunities to speak with clients and the development team only in English and free English classes;
• As a part of the team, you will be responsible for the production environments of the squad products that are used by thousands of customers worldwide.

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.

As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.

Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.

The NOC/Support Engineer is responsible for monitoring client IT infrastructure, responding to support requests, and resolving technical issues in a managed services environment. This is a hybrid role combining proactive network operations center (NOC) monitoring with direct client-facing support. The position is open to entry-level candidates with demonstrated virtualization experience.

Note: This role is for working hours 8pm-4am (EST) / 3 am to 11 am Kyiv time (night shift)

Role and Responsibilities:

· Monitor client environments using RMM tools and respond to alerts across endpoints, servers, and network devices 

· Handle escalated support tickets via phone, email, and ticketing system, ensuring SLAs are met 

· Troubleshoot and resolve issues related to Windows Server, Active Directory, Microsoft 365, and networking 

· Manage and support virtualized infrastructure (Hyper-V, VMware, XCP-ng, or similar) 

· Write and maintain basic scripts to automate repetitive tasks and remediation steps 

· Document issues, resolutions, and procedures in the internal knowledge base 

· Collaborate with senior engineers on complex escalations and client projects

Requirements

· Hands-on experience with virtualization platforms (Hyper-V, VMware, XCP-ng, or similar)

· Working knowledge of Windows Server, Active Directory, Microsoft 365, and core networking concepts 

· Strong troubleshooting and documentation skills 

· Clear written and verbal communication skills for client-facing interactions 

· Basic scripting exposure (PowerShell, Bash, or Python) 

Preferred Qualifications 

· Experience with RMM or PSA tools (Datto RMM, Autotask, or similar) 

· Familiarity with firewall administration (OPNsense, Sophos, Fortinet, or similar) 

· CompTIA Network+, Security+, or Microsoft certifications

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero

About the Company

Our partner is a US-based Managed Service Provider with 6+ years on the market. 
 

Core services:

• Microsoft infrastructure
• Networking
• Cybersecurity
• Telephony & VoIP
• Backup & disaster recovery
• Remote server management

The company is currently in an active growth phase — scaling the team and leveling up service quality.

Responsibilities

• Administer the M365 tenant: Exchange Online, SharePoint Online, Teams, OneDrive
• Manage identity in Entra ID (Azure AD): MFA, Conditional Access, SSO, B2B/guest access, group-based licensing
• Configure security and compliance policies: DLP, retention, sensitivity labels, eDiscovery, Defender for Office 365
• Support hybrid configurations: Exchange Hybrid, Entra Connect / Cloud Sync
• Plan and execute mail and content migrations (cross-tenant, on-prem to cloud, third-party to M365)
• Handle L3 incidents, escalate to Microsoft Support, drive root-cause analysis
• Document architecture, runbooks, and operational processes

Requirements

• 2+ years of hands-on IT support / helpdesk / system administration experience
• Working knowledge of Microsoft 365 ecosystem
• Understanding of email protocols and security fundamentals (SPF, DKIM, DMARC)
• English B2–C1: ~80% written (tickets, documentation), ~20% calls
• Comfortable with US Eastern Time working hours

Nice-to-have:

• Experience with MimeCast or similar email security platforms
• Experience with Atera, ConnectWise, or other PSA/RMM tools
• Microsoft certifications (MS-102, AZ-104, SC-300)
• Migration experience (cross-tenant, IMAP, hybrid)
• Familiarity with Hyper-V / VMware virtualization

Interview Process

1. Recruiting Interview
2. Tech Interview — English proficiency + surface technical questions
3. Technical interview with team leads — deeper M365 & email questions
4. Offer

Work Environment

• Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
• Communication style: friendly, informal, more like a team chat than corporate hierarchy
• 75–80% written communication (tickets, email), 20–25% calls
• Many clients speak Russian; some are English-only
• Tools: Atera (PSA + RMM), MS Teams, Office 365 stack

Compensation & Benefits

Base Salary – Up to $2,000/month

On-call Bonus – $100/week of duty (~1 week/month)

Annual Bonus – Yes, ≈ 13th salary

Probation – 3 months, fully paid

PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days

Equipment – Not provided by default. Negotiable.

Payment Options

Crypto (white, legal, with proof of origin)

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Client Operations Manager to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via chats;
• Troubleshoot technical issues with payment systems and software to support payment processing; 
• Initiate escalation of issues to the technical team as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills;
• Critical thinking and root cause analysis skills;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Ability to work in high workload conditions;
• Ability to learn quickly and adapt to changing environments.
• English language from Intermediate level.
• Willingness to work night shifts: 4:30 - 15:30; 3/3

Nice to have:

• Experience in resolving issues related to the payments industry;
• Previous experience in customer support/payment specialist or similar position.

We offer:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:

HR Interview — Interview with Team Lead —  Reference check — Job Offer

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.
 

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.

What We're Looking For

We are looking for a technically-minded and execution-driven CRM Specialist to help scale and support CRM operations across our apps. Reporting to the CRM Operations & Martech Enablement Lead, you will bridge the gap between strategy and technical execution, acting as an enabler for the wider CRM team.

You won’t just be building campaigns – you’ll help build and improve the infrastructure, processes, and systems that make scalable, high-performing CRM possible.

Success in this role means improving CRM stability and deliverability, reducing technical blockers for the team, and helping the CRM function scale efficiently across multiple apps and markets

✨ Key Responsibilities:

• Drive deliverability and inbox placement best practices to maximise open rates and overall campaign performance.
• Act as the main technical point of contact for the CRM team, resolving integration issues, troubleshooting data discrepancies, and ensuring a high level of SLA for internal stakeholders.
• Own and improve CRM infrastructure, integrations, and data flows to create a more stable, diversified, and scalable ecosystem across apps and channels.
• Manage and prioritise the team’s technical backlog, ensuring requests are delivered efficiently and operational blockers are resolved quickly.
• Support and help drive technical CRM initiatives such as new channel rollouts, vendor evaluations, migrations, and system improvements.
• Ensure high standards of campaign QA, data integrity, and system reliability across all CRM initiatives.
• Create and maintain clear, organised documentation, playbooks, and processes to improve team efficiency, consistency, and onboarding.
• Research, evaluate, and propose new tools and AI-driven solutions that can improve automation, operational efficiency, and team performance.

• Collaborate cross-functionally with Product, Engineering, Analytics, and other stakeholders to align on tracking, CRM capabilities, and business priorities.

   

✨ The ideal profile:

• 3+ years of experience in CRM, marketing automation, CRM operations, or similar roles.
• Hands-on experience with CRM platforms such as Braze, Iterable, Salesforce Marketing Cloud, Reteno, or similar.
• Good understanding of CRM infrastructure, including automations, data flows, integrations, and troubleshooting.
• Experience working with Product, Engineering, or Analytics teams to solve technical issues and launch new CRM initiatives.
• Understanding of email deliverability fundamentals, including inbox placement, sender reputation, and list hygiene.
• Strong organisational and project management skills, with the ability to manage multiple requests and priorities.
• Ability to create clear documentation, processes, and playbooks.

• Proactive, collaborative, and solution-oriented mindset.

   

  ✨ Nice to Have

• Experience with APIs, webhooks, or CRM integrations.
• Experience with A/B testing, QA, and campaign troubleshooting.
• Familiarity with SQL, attribution, deep links, or tracking setup.
• Experience in subscription, app-based, or multi-market businesses.