Jobs at Djinni

Performa is an international HR agency specializing in recruiting top professionals for leading companies in the iGaming, IT, and Marketing industries.

We help businesses scale and support candidates in finding a place where they can fully unlock their potential.

Our client is looking for a talented and motivated Talented Recruiter to work on the development of a financial product.

📍We’re looking for a Talented Recruiter in Kyiv

Professional Qualifications:
🔹 2+ years of experience in active recruiting;
🔹 Excellent communication and networking skills;
🔹 Confident use of LinkedIn Recruiter, Google X-Ray, ATS, and AI-powered search tools;
🔹 Analytical mindset and genuine love for metrics & data;
🔹 English at B1 level;
🔹 Ability to work from our Kyiv office.

Responsibilities:
🔸 Full-cycle recruiting — from understanding business needs to successful offer acceptance
🔸 Closing both technical and non-technical positions
🔸 Close collaboration with Hiring Managers and culture fit evaluation
🔸 Building employer brand through events, content, and community activities
🔸 Working with performance metrics and continuous improvement of hiring quality

What We Offer:
💰 Gold Stash: Competitive salary to fuel your journey.
🎉 Rest Bonus: 24 days of paid vacation.
🍽️ Energy Refill: Corporate meal compensation.
🅿️ Parking Perk: Parking costs covered.
🎁 Team Loot: Corporate events + exclusive merch.
⚽ Squad Goal: Join our corporate football team.
🤝 Bonding Boost: Team-building adventures.
🏢 HQ Upgrade: Modern office.
🎯 Benefits café (to choose):
— 📚 English course compensation.
— 🏋️ Sports activity support.
— 📖 Training budget.
— 🩺 Medical insurance coverage.
 

We are seeking an experienced Affiliate Manager who will help us scale our partner network across Tier-1/2 regions and local markets.
The ideal candidate knows how to build long-term relationships, has excellent negotiation skills, and is ready to represent the company at international events.
 

Your Responsibilities

• Actively search for and onboard new partners (traffic affiliates, CRM integrators, and agents working with call centers).
• Maintain and develop relationships with existing affiliates.
• Negotiate and agree on cooperation terms.
• Present the affiliate offer and partnership benefits of DID Global.
• Analyze partner performance, traffic quality, and key metrics; prepare reports.
• Represent DG Partners at industry events, exhibitions, and international conferences.
• Work with CRM systems and analytics tools to optimize partner acquisition strategies.
   

Our Ideal Candidate

• Has proven experience in affiliate management (preferably in iGaming, FinTech, SaaS, or B2B Telecom).
• Understands monetization models (CPA, RevShare, Hybrid).
• Possesses strong negotiation and relationship-building skills.
• Demonstrates analytical thinking, a structured approach, and independence in work.
• Confident user of Excel/Google Sheets and analytical trackers.
• Willing to travel and participate in international industry events.
   

Would Be a Plus

• Own database of relevant partners or affiliates.
• Experience launching affiliate programs from scratch.
• Knowledge of the VoIP market or existing contacts in the call center industry.
   

What We Offer

• A comfortable working environment with a strong focus on work-life balance, growth, and long-term collaboration.
• A stable working schedule: Monday–Friday, 10:00–19:00 (Kyiv time).
• Remote work format with the opportunity to be part of an international team.
• Official employment and company-paid medical insurance.
• Support for mental well-being: access to a corporate psychologist.
• Company-sponsored English courses.
• Opportunities for professional and career growth within an international company.
• Paid vacation.
• An active corporate life: internal events, team activities, and contests that foster engagement and team spirit.

For our partner, we are looking for a talented Customer Support Specialist to join their project targeting the LATAM market.
 

Requirements:

MANDATORY: Fluent / Business-level Spanish (C1–C2) – you must be able to communicate flawlessly with LATAM customers. English: B1–B2 (for internal team communication).
Previous experience in Customer Support related to Payments (handling transaction queries, deposits, withdrawals, payment provider issues).
English level B2 or higher (for internal team communication).
Understanding of basic KYC (Know Your Customer) and anti-fraud procedures.
Ability to work in a fast-paced environment and handle sensitive user data.
Availability to work in LATAM time zones.
 

Responsibilities:

Handle incoming customer inquiries via chat and email regarding payments, transactions, and account status.
Resolve issues related to deposits, withdrawals, and failed transactions in a timely manner.
Collaborate with the finance and risk teams to escalate and solve complex payment cases.
Provide high-quality support ensuring customer satisfaction and retention.
Maintain strict confidentiality regarding project details and user data (NDA compliance).

Working Conditions:

Remote work: Work from anywhere (preference for candidates in LATAM or compatible time zones).
Shifts: Flexible shift-based schedule (details to be discussed).
Team: International, professional management team.
Growth: Opportunity to grow within a rapidly expanding project.

Project Description
We are transforming our fleet management platform and data processing infrastructure from a monolithic application to a modern, event-driven microservices architecture. This includes shifting from a tightly coupled relational database to a scalable, multi-tenant event stream platform and Kubernetes operators development.

Job Description

• We are looking for a strong Senior Backend Engineer to help evolve our platform into a multi-tenant, event-driven architecture.
• You can come from any mature backend background (Java, .NET, Node.js, Rust, Python, etc.), but you must be willing to switch to Go, as our backend services are developed in Go.
   Prior Go experience is not required, but you need to be comfortable ramping up quickly and writing production-grade Go code.
• The core requirement is strong distributed-systems expertise and hands-on experience with event-streaming technologies such as Pulsar or Kafka.

Experience Level: 5+ years of backend engineering

Responsibilities

• Design and maintain distributed microservices (Go-based environment).
• Work with event-streaming systems such as Apache Pulsar or Kafka.
• Deploy and operate services in Kubernetes across cloud environments.
• Ensure observability: logs, metrics, tracing, and reliability.
• Participate in architecture discussions, code reviews, and performance optimization.
• Collaborate with Data Engineering, Platform, and DevOps teams.

Requirements

Core Backend Skills

• 5+ years of backend development in any production language: Java, .NET, Node.js, Python, Rust, Elixir, Ruby, etc.
• Strong experience with event-driven systems: Apache Pulsar, Kafka or similar.
• Experience designing and maintaining distributed microservices.
• Solid understanding of concurrency, scalability, and high-throughput system design.

• Willingness to adopt Go as the primary language for the project.

   

  Cloud & Deployment

• Practical experience with Kubernetes operators, CRDs, and Helm.

• Understanding of cloud CI/CD systems and delivery pipelines (GitHub Actions).

  Data

• Experience with PostgreSQL and Redis.
• Understanding of Data Engineering concepts, including ETL/ELT and streaming workflows.

Nice to Have

• Experience with Go (Golang).
• Experience with C/C++ (networking, concurrency, high-performance systems).
• Experience with observability stacks: Prometheus, Grafana, OpenTelemetry.
• Experience building multi-tenant architectures.
• Python experience for data workflows.

Softoria is a multi-product company focused on software development and delivering innovative solutions in the fields of Data as a Service, Big Data, Mobile Apps, and Security Products.

We are looking for a PPC Specialist to join our team and help implement our marketing strategy.

Responsibilities:

• Develop and implement media strategies across different channels.
• Manage and optimize advertising campaigns on all platforms.
• Create and optimize sales funnels.
• Test new ad formats and traffic sources.
• Maintain detailed statistics and reporting.

Requirements:

• 2+ years of experience in performance marketing.
• Experience working with B2B (SaaS).
• Proven experience managing large advertising budgets.
• Hands-on experience with Google Ads and LinkedIn Ads campaign management and optimization.
• Proficiency with analytics tools (Google Analytics).
• English level: Upper-Intermediate or higher.

We offer:

• Flexible working hours.
• Remote or hybrid work format.
• Official employment, paid vacations, and sick leaves.
• Additional days off and performance-based bonuses.
• Budget for learning and professional development.
• A professional and supportive team with a friendly atmosphere.
• An environment where your ideas are valued and you can make a real impact.

Job Description

• 7+ years of professional experience as QA
• 5+ years of experience as an Automation QA
• Experience in Automation both API and UI
• Commercial experience with C# test automation
• Good knowledge of code-test approaches, creation, and execution test cases, requirements analysis
• Tech skills: C#/.NET, xUnit, Test Containers, Kafka, k8s, Docker, Rest Easy, git, bash
• Good English verbal and written communication skills
• A clear understanding of SDLC and STLC processes and phases

Job Responsibilities

• Analyze functional business requirements for completeness.
• Participate in Application design with the developers and come up with a thorough testing strategy for the featur.e
• Test automation using C#
• Execute test scripts and identify variations from expected results
• Create/track/retest software defects in the designated defect tracking tool
• Work closely with development and product management on auto-test coverage
• Participate in and provide input during QA process improvement initiatives
• Support documenting process
• Communicate with the stakeholders about gthe eneric status of the teams

Department/Project Description

New long-term project for an Energy client, where we will migrate business logic from Oracle to .NET, for a microservice platform to support various business cases. 

Project overview

Constrol is our client and a product company in the construction tech industry. The company develops digital solutions, including a construction platform, BIM modeling services, and budget accompaniment.

The main product is a web-based platform that connects Bills of Quantities (BOQ) with BIM models, allowing users to view and calculate quantities quickly and accurately, as well as generate BOQs by territories and crafts. The platform is designed to handle complex, data-driven workflows in an intuitive way.

We are looking for a QA Engineer to join the Constrol team in an outstaff format and help ensure high product quality and reliability.

Requirements

• 4-5 years of experience in software testing (manual + automation).
• Experience with Typescript and Playwright (1-3 years of experience)
• Strong understanding of QA methodologies, SDLC, and STLC.
• Solid experience testing web-based platforms (preferably data-driven or technical products).
• Hands-on experience with automation frameworks.
• Practical experience with API testing tools.
• Basic understanding of CI/CD pipelines.
• Experience using bug-tracking and test management tools (Jira).
• Familiarity with version control systems (Git).
• Bachelor’s degree in Computer Science or a related field.
• Analytical mindset, attention to detail, and strong problem-solving skills.
• Upper-Intermediate (B2)+

Responsibilities

• Design, maintain, and execute manual test cases based on business requirements and user stories.
• Develop and maintain automated tests (UI and API levels).
• Participate in planning and estimation sessions, defining testing strategy and priorities.
• Detect, document, and track defects using tools like Jira.
• Analyze test results, identify root causes, and collaborate with developers for timely fixes.
• Continuously improve test coverage, efficiency, and QA processes.
• Prepare and maintain test documentation (test plans, checklists, reports).

We offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

Are you a passionate designer eager to break new ground in product design? At Rasa Design Team, we create products that are not only beautiful and innovative but also a delight to use. We believe that outstanding designs are not created in isolation, which is why we value excellent communication and teamwork. If you're ready to dive in, grow rapidly, and raise the standards in design, technology, and user experience globally, we might be the perfect match.
 

What You’ll Do:
 

• Collaborate Closely: Work hand-in-hand with clients to ensure their needs and visions are realized.
• User-Centered Design: Engage in user research, develop user flows, wireframes, prototypes, and high-fidelity designs that resonate with user needs and business goals.
• Communicate Creatively: Share design concepts, details, and rationales both verbally and visually with clarity and enthusiasm.
• Stay Inspired: Keep up with the latest UX trends and seek creative inspiration from a range of industries to enhance our design approach.
• Iterate and Evolve: Continuously refine our product design practices to stay at the forefront of the industry.
   

Who You Are:
 

• You have over a year of experience designing digital products such as web applications, mobile apps, and SaaS.
• Your portfolio showcases top-notch UX and UI skills.
• You're proficient in Figma, including components, prototyping, auto-layout, and team libraries.
• Skilled in user research, you can translate insights into impactful designs.
• An excellent communicator, capable of engaging with customers and team members effectively.
• Adaptable and decisive, you prioritize user needs over personal preference.
• Eager to enhance your UX/UI skills continuously.
• Fluent in English, enabling you to communicate effortlessly with clients worldwide.
   

Benefits & Perks:
 

• Forever flexible work arrangements.
• Competitive salary package.
• Regular team social events.
• 21 days of annual leave plus public holidays.
   

Thanks for your interest in joining our team!
 

The first step in our recruitment process is reviewing your CV and portfolio. If your experience aligns with our requirements, you'll hear from us within 10 working days.

Due to the high volume of applications we receive, we unfortunately can't respond to everyone individually. If you don’t hear from us within that time frame, it means we’ve decided to move forward with other candidates. This is usually due to a mismatch in experience or a portfolio that doesn’t fully reflect the skills outlined in the job description.

We truly appreciate the time and effort you put into applying, and we encourage you to keep trying. Wishing you all the best in your journey!

We’re looking for an experienced and strategic commercial leader from the iGaming industry to drive NuxGame’s growth across global markets.

This person will oversee sales, business development, partnerships, and revenue operations, leading the team toward ambitious targets.

The ideal candidate has extensive B2B iGaming experience (platforms, aggregators, or solution vendors). B2C experience will be a strong advantage, bringing valuable operator-side perspective.

Key Responsibilities:

• Lead NuxGame’s global commercial and growth strategy across B2B channels.
• Build and maintain strategic relationships with operators, providers, and key stakeholders.
• Drive sales pipeline growth, oversee deal flow, and improve conversion & retention rates.
• Identify new market opportunities and partnerships.
• Collaborate with Product & Marketing to align go-to-market initiatives.
• Set, monitor, and deliver on revenue, margin, and growth KPIs.
• Lead, coach, and scale a sales and BD team.
• Represent NuxGame at major iGaming conferences and events.

Requirements:

• 7+ years of iGaming industry experience, ideally in B2B (platform, aggregation, or tech solutions).
• Proven success in senior commercial or BD leadership roles.
• Deep understanding of iGaming markets and B2B dynamics.
• B2C knowledge or background is a big plus.
• Strong negotiation, leadership, and communication skills.
• Fluent in English; other languages are an advantage.
• Results-driven, analytical, and entrepreneurial mindset.

What we offer
We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: up to 29 days off per year, including up to 5 days for health-related absence (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.
 

Waiting for you on our team!

Banza is a Ukrainian IT company and a top-tier Creatio partner. We combine low- and no-code development with AI-driven solutions and more than eight years of industry experience to transform complex business challenges into scalable, high-impact digital products. We design and implement e-portals, chatbots, CRM, and BPM solutions that accelerate sales, optimize banking and manufacturing operations, and elevate customer experience. Our Ukrainian client portfolio includes Diia, FUIB, and OTP Bank. With Banza, innovation works simply. Make IT easy.

We are looking for a strong Business Development Manager with proven experience working with Enterprise clients, a solid understanding of selling complex IT / CRM / digital platforms, and confidence in communicating with banks and financial institutions, as well as retail, telecom, service, and manufacturing companies.

This role involves active business development, working with cold leads, participating in international meetings and conferences, and engaging in negotiations with C-level clients.

Key Responsibilities:

• Proactively identify and acquire new Enterprise clients in the Ukrainian market, with the potential to expand into Europe and other regions;
• Sell CRM and business platforms (Creatio or similar: Salesforce, Microsoft Dynamics, Power Platform, SAP, etc.);
• Work with clients in the banking and financial sector (BFSI);
• Conduct cold outreach via LinkedIn, email, and calls;
• Lead presentations, discovery sessions, and demos for potential clients;
  Communicate with C-level and top management stakeholders;
• Build and manage a strong sales pipeline, lead deals, and participate in tenders;
• Collaborate closely with presale, delivery and marketing teams;
• Represent the company at industry events, forums, and international conferences;

Key Requirements:

• 5+ years of experience in B2B / Enterprise IT sales;
• Proven experience selling CRM / ERP / Digital platforms / complex IT solutions;
• Experience working with banks, financial institutions, or large enterprises;
• Experience with Creatio or similar platforms (Salesforce, Microsoft Dynamics, Power Platform, etc.) is a strong advantage;
• Fluent English (C1+);
• Strong presentation, negotiation, and relationship-building skills;
• Experience working with cold markets and independently acquiring clients;
• High level of autonomy, responsibility, and business mindset;
   

Nice to Have:

• Experience working with international markets;
• Participation in banking or IT forums and conferences;
• Understanding of digital transformation in BFSI;
• Existing network of contacts in the banking sector;

What We Offer:

• Work in an international company with global clients and real Enterprise projects;
• Opportunity to influence market growth and directly impact the company’s business results;
• Participation in international meetings, forums, and business trips;
• Support from strong presale and delivery expertise, well-known brand, and professional team;
   

Comfortable environment and growth opportunities:

• Flexible work format: office in Unit.City (Kyiv) or fully remote;
• Transparent career path and professional development plan;
• Free corporate English classes and speaking clubs;
• All necessary tools and resources for effective work;
• Opportunity to participate in volunteer initiatives;
• Supportive culture, open communication, and progressive leadership.

Technical & Scientific Copywriter (Biotech / AI)

Blackthorn AI is looking for a professional, human copywriter — someone who doesn’t just paraphrase ChatGPT, but deeply understands how to write clearly and accurately about complex scientific and technical topics.

 • Can write with confidence and accuracy about topics like biotech, ML systems, LLMs in research, or digital biology — and not just echo surface-level hype.

 • Are comfortable working from scientific papers, internal docs, or founder notes — and turning them into well-structured, original articles.

 • Can break down technical concepts into clear and engaging language without dumbing them down.

 •  Have experience in or with outsourcing, AI R&D, biotech, dev tooling, or adjacent industries.

 •  Write in native-level American English — with style, structure, and tone control.

 • Have written long-form blogs, thought leadership pieces, landing page copy, or even whitepapers/specs before.

 
Requirement: Degree in Biotechnology or Bioinformatics.

Bonus if you’re comfortable with Notion, technical briefs, and collaborating with product + engineering teams.

Our client is a Boston-based product studio founded in 2012, specializing in web and mobile solutions powered by artificial intelligence for large enterprises and fast-growing startups. 

The company focuses on building high-impact products across industries such as sports, healthcare, logistics, nuclear energy, and related sectors. As part of its business principles, the company does not collaborate with gambling, cryptocurrency, or adult entertainment industries

Currently, the team consists of around 55–56 professionals, with plans to expand to 60–65 employees in the near future.

Responsibilities

• Engage both passive and active candidates for assigned roles, ensuring a diverse and qualified talent pool.
• Collaborate closely with hiring managers to understand hiring needs and build clear, comprehensive job descriptions.
• Develop and execute targeted headhunting strategies to attract top-tier, hard-to-reach talent in a competitive market.
• Proactively build and nurture a long-term candidate pipeline for critical and recurring roles.
• Source talent across multiple platforms including LinkedIn, job boards, niche communities, and professional networks using Boolean search and other advanced sourcing techniques.
• Screen resumes, conduct initial interviews, and assess candidate qualifications.
• Manage the entire interview process, gathering feedback and ensuring alignment with job expectations.
• Monitor and analyze recruitment metrics (e.g., time-to-hire) to optimize hiring outcomes.
• Maintain accurate tracking and progress updates through daily reports and internal systems.
• Ensure a great candidate experience through consistent, clear, and professional communication.
• Support and coordinate the onboarding process for new hires, ensuring a smooth and positive transition into the team.
• Support team knowledge sharing by contributing best practices and process improvements.
•  

Requirements

• 3+ years of full-cycle recruiting experience focused on IT and tech talent.
• Proven experience in international recruitment and a solid grasp of the global talent market.
• Track record of hiring long-term team members, not just project-based contractors.
• A team player who embraces structured recruitment processes, follows guidelines, and contributes to a collaborative environment.
• Deep understanding of headhunting tactics and proactive outreach — not reliant on inbound applications.
• Strong ability to build and manage a candidate pool for future hiring needs.
• Comfortable with short, consistent daily reporting and process discipline.
• Strong sourcing skills with expertise in LinkedIn Recruiter, Boolean search, and alternative sourcing methods.
• Excellent communicator with a talent for building trust and rapport with both candidates and hiring managers.
• Passionate about recruitment, growth, and connecting the right people to the right roles.
• Fluent in English (spoken and written).

Description

We are looking for a Senior DevSecOps who will help make our cloud infrastructure safe, stable, and automated. You will work together with the development, platform, and security teams to add security at every step of product creation.

This is a great chance to grow in security automation, improve processes, and bring modern DevSecOps practices into the company.

Requirements
Must-Have Skills

5+ years of hands-on experience in DevOps / DevSecOps / Cloud Engineering roles;

Deep expertise with AWS services (IAM, VPC, CloudTrail, GuardDuty, KMS, WAF);

Proven experience with Kubernetes security — RBAC, network segmentation, image scanning, Falco or similar runtime security tools;

Strong proficiency in Infrastructure-as-Code tools, particularly Terraform (modules, state management, policy as code);

Experience managing CI/CD pipelines on GitHub Actions with integrated vulnerability scanning and secret protection;

Solid knowledge of Cloudflare security suite (Zero Trust, WAF, DNS, Access, API Gateway rules);

Familiarity with SSO and MFA solutions (DUO SSO, OIDC flows, federation via SAML);

Scripting and automation using Python, Bash, or Go;

Strong understanding of network security, TLS management, logging, and monitoring pipelines;

Excellent collaboration and communication skills, with the ability to work effectively with cross-functional engineering and compliance teams.

Nice-to-Have

Experience with policy-as-code frameworks (OPA, Conftest, Terraform Cloud Policies);

Hands-on knowledge of container security scanners (Trivy, Aqua, Anchore, Grype);

Exposure to SIEM / SOC integrations;

Familiarity with compliance frameworks (ISO 27001, NIST CSF, CIS Benchmarks);

Relevant certifications (AWS Security Specialty, Terraform Associate, CISSP, or DevSecOps certifications).

Responsibilities
Integrate security practices (SAST, DAST, SCA, secret management, compliance checks, etc) directly into CI pipelines on GitHub;

Build and manage infrastructure using Terraform (IaC) with a strong focus on least privilege, encryption, and auditing;

Strengthen security across Kubernetes clusters (RBAC, network policies, Falco runtime threat detection);

Implement security automation and continuous monitoring for vulnerabilities, misconfigurations, and drift in AWS + Kubernetes environments;

Collaborate closely with Development, Platform, SRE, Cloud Delivery Engineers, and Security teams to embed “security-by-design” principles throughout SDLC;

Conduct threat modeling, risk assessments, and incident response for cloud and container workloads;

Drive adoption of DevSecOps best practices, mentor team members, and promote a proactive security culture;

Continuously research and implement new security tools, policies, and automation opportunities to improve visibility and resilience.

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

    We are looking for an experienced Head of Analytics / Analytics Manager to lead the development and maintenance of company-wide reporting, manage core data sources, and drive the implementation of modern analytics and AI-enabled solutions. 
    This role combines hands-on expertise in Power BI, SQL, and Python with ownership of analytics processes, data quality, and a small analytics team. You will play a key role in ensuring reliable management reporting, supporting business growth, and evolving our analytics ecosystem.


Key Responsibilities

• Design, build, and maintain Power BI dashboards and reports for company management and business stakeholders ;
• Own and manage global data sources, including:
 - HRM system ;
 - Time tracking system ;
 - Agent schedules and workforce data ;

• Fully build and support reporting and data logic for the company’s main project, ensuring data accuracy and consistency ;

• Implement reporting for new projects, including: 
- Connecting to new data sources o Integrating data via APIs ;
- Creating new dashboards and data models; 

• Develop and improve data models and DAX calculations in Power BI ;

• Write and optimize SQL queries and data transformations; 

• Participate in the development of Microsoft Fabric capabilities within existing processes; 

• Coordinate implementation of ML / forecasting solutions together with external vendors; 

• Lead and manage a small team: Reporting & Data Analyst and Operational Analyst;
• Define priorities, distribute tasks, and review results;

• Ensure documentation, stability, and reliability of reporting solutions;

• Collect, process, and analyze Customer Experience (CX) data (CSAT, NPS, CES, QA scores, customer feedback, complaints, etc.)
• Build CX dashboards and analytical views to monitor service quality and customer satisfaction
  
  Required Qualifications
   
• Higher education in IT, Computer Science, Mathematics, Finance, or related field;
• 3+ years of hands-on experience with Power BI;
• Strong and practical knowledge of DAX;
• 3+ years of experience with SQL and building complex queries;
• 1+ year of experience with Python (for data processing / automation / ETL tasks);
• Experience connecting to external systems via APIs;
• Solid understanding of data modeling and BI best practices;
• Experience working with large datasets;
• English level: B1 or higher;

Nice to Have
 

• Experience with Microsoft Fabric (Dataflows Gen2, Lakehouse/Warehouse, Notebooks, Pipelines);
• Exposure to forecasting or machine learning concepts;
• Experience in BPO / Contact Center / Operations analytics;

What We Offer

• Opportunity to build and shape the analytics function
• Direct impact on management decision-making
• Participation in AI-driven analytics transformation
• Professional growth in a fast-scaling company