Jobs Customer/Technical Support

We are seeking a skilled and motivated Support Engineer to join our IT Department. The ideal candidate will ensure the smooth operation and optimization of IT systems while providing technical support to end users. This role will primarily involve working with the Microsoft technology stack and Atlassian , ensuring high-quality service delivery and resolving technical issues efficiently.

Key Responsibilities:

• Technical Support:
  • Provide Level 1 technical support for Microsoft technologies (e.g., Windows OS, Office 365, Azure, SharePoint, Teams) and Jira, Confluence, etc.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Escalate complex problems to higher-level teams as needed.
• Systems Maintenance:
  • Perform routine system monitoring, updates, and maintenance for IT systems and applications.
  • Manage user accounts, permissions, and group policies in Active Directory and Azure AD.
• Collaboration & Communication:
  • Work closely with other IT teams to ensure seamless integration of services.

  • Communicate effectively with stakeholders to understand and resolve issues.

     

Required Qualifications:

• Proficiency in Microsoft technologies, including Windows OS, Office 365, Azure, and SharePoint.
• 2+ years of experience in a technical support or similar role.
• Familiarity with Atlassian for documentation and collaboration.
• Strong analytical skills with the ability to diagnose and resolve technical issues promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.

Would be a Plus:

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Experience with ITIL processes for incident and problem management.
• Knowledge of scripting languages like PowerShell.

About the Company
Our client is a leading autonomous vehicle technology company working at the forefront of self-driving software development. Their internal simulation platform is mission-critical — every change to the autonomy stack is validated through simulation before deployment.

Role Overview
We are looking for an experienced Python engineer to support a legacy internal tooling application currently undergoing an ownership transition.

This is a high-visibility role where you will act as the single point of contact for a simulation-related tool — ensuring stability, supporting users, implementing small improvements, and transforming tribal knowledge into structured documentation for future platform integration.

This role is ideal for engineers who enjoy support-oriented environments, legacy systems, async communication, and ownership.

Responsibilities
• Own and support a Python / JavaScript (Vue.js) internal application
• Monitor Slack support channel and respond to user requests (data queries, bug reports, small feature requests)
• Implement minor enhancements (UI updates, schema changes, configuration adjustments)
• Participate in knowledge transfer sessions with the outgoing developer
• Create clear technical documentation (architecture, data models, runbooks)
• Transfer knowledge to the receiving engineering team
• Provide weekend on-call support via OpsGenie (incident response)

Requirements
• 5+ years of software engineering experience
• Strong Python skills (backend services, scripting, debugging)
• Solid experience with PostgreSQL or other relational databases
• Ability to work with legacy / undocumented codebases
• Basic frontend skills (JavaScript / Vue.js)
• Experience in async support environments (Slack or similar)
• Strong written and spoken English
• Availability during California business hours (9 AM – 5/6 PM PT)
• Comfortable working on on-call rotation (weekends)

Nice to Have
• Experience in autonomous vehicles / robotics / simulation domains
• Familiarity with Kafka or event-driven systems
• Experience with knowledge transfer or documentation initiatives
• Awareness of tools like Airflow

Working Hours: 9 AM – 5/6 PM PT (California time)

Solva is looking for a Customer Support Specialist!

We are a product company — a SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel.
We are looking for a skilled Support Manager to join our dynamic support team!

Requirements:
• Advanced in written and spoken English;
• 1+ years of experience in Customer Support for SaaS product;
• Ability to investigate, reproduce issues, and dive deep into the product;
• Analytical & strategic thinking;
• Customer-oriented and responsible attitude;
• Desire to learn, grow professionally, and potentially take other responsibilities;
• Experience in using Intercom (Chat app), Slack, Google apps, etc.
 

Responsibilities:
• Take care of customer inquiries received via email and chat, video chat (per request);
• Help customers set up the accounts, solve their requests/issues and ensure they get the most value from the product;
• Collaborate with the Product Owner or Dev Team to find possible answers and/or workarounds to suggest to customers;
• Ensure customer satisfaction rate growth;
• Learn and apply the supporting sales strategy;
• Qualify incoming leads and delegate them to the sales team;
• Increase existing customer’s engagement with the platform (Facebook groups, emails, polls, etc.).
 

We offer:
• Paid training, seminars, and conferences;
• English classes;
• Paid vacation days and sick leaves;
• Enjoyable working conditions, quiet workplace in a comfy office;
• Free lunch with the team (with any dietary needs).
 

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Ready to level up your career?

Playtech‘s POP (Playtech Open Platform) Team is looking for a proactive Product Operations Engineer Intern with strong investigation skills.

Your influential mission. You will...

• Process internal and external customers' requests and issues
• Make investigation of user complaints by application logs analysis and finding solution based on existing documentation
• Collaborate with partners and stakeholders through ticket systems and emails
• Apply application configuration changes
• Support deployment, verification and testing processes

Components for success. You...

• Have technical education and mindset with attention to details
• Possess intermediate or higher proficiency in English, both written and spoken
• Demonstrate clear and well‑structured verbal and written communication
• Are able to analyze application and system logs
• Bring strong troubleshooting and investigation skills
• Have a basic understanding of network communications and protocols, including HTTP(S), TCP/IP, DNS, firewalls, and load balancing

You'll get extra points for...

• Experience with visualization tools such as Kibana and Grafana
• Familiarity with Linux command line interface
• Experience in L2 production application support
• Experience with CI/CD tools and processes, including Git, Jenkins, Argo CD
• Programming/scripting on one of programming languages

Thrive in a culture that values...

• Possibility to work with a product company
• Personalised professional growth
• Warm and friendly attitude to every specialist
• Educational possibilities
• Competitive salary and benefits
• Medical insurance
• Fully-equipped cosy office space located in the city centre (Gulliver, “Palats Sportu” metro station)
• Paid vacation days, sick leaves and national holidays
• Corporate events and team buildings

POP (Playtech Open Platform) TEAM

Playtech Open Platform provides a unified network and API for communication with the Playtech infrastructure, enabling client-side implementation by independent developers. It is an adapter between systems, and it can deliver a more accessible and seamless integration between gaming provider services and operator systems.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Industry leader in mobile and online banking technology seeks Junior Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position.

Working hours: Rotational shifts — 2 days on 1st shift  – 9 AM – 9 PM (CST), 2 days on 2nd shift 9 PM – 9 AM (CST), 4 days on backup, with regular days off between rotations. 

Primary Responsibilities

-Understanding our banking software and apps in-depth

-Coordinating with software technicians, technical support, and developers as needed

-Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project

-Handling technical processes and the ability to explain such processes to less-technical people

Requirements

-Excellent written and spoken English

-Ability to establish good working relationship with customers

-Solid troubleshooting ability

-Ability to learn technical skills quickly

-In-depth learning and understanding of our mobile and online banking products

-Coordination with developers to investigate and diagnose issues

-Ability to manage a dynamic work load with many concurrent tasks

-Managing, monitoring, and improving the quality of the tech support process

As Plus

-Experience in banking live-chat would be a huge asset

-Experience in technical support

-Experience with a Dialogflow

-Experience with various mobile phone platforms, especially iOS and Android

-Project management experience

-Working directly with US-based customer

-Knowledge of US banking system

Our Benefits

-Fully remote work

-Long-term employment

-Competitive salary

-Internal medical insurance policy

-Community of practice, regular knowledge sharing among colleagues

-Internet compensation (50$ per month)

-Friendly and easy-going international team and colleagues.

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.
 

Requirements

— Advanced proficiency in English (Written).
— Minimum of 1 year of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM – 10 PM (UA time) from Monday to Friday.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Call with Recruiter — ✅Test task — ✅Interview with Customer Support Team Lead — ✅Reference check— ✅Offer

Dynamica Labs invites a Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  
   BENEFITS:  
• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV! 

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Communicate with clients via chat and email in English
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

Position Overview:

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

We’re looking for a dedicated and tech-savvy Process automation & optimization specialist to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs. 

This is a full-time remote position.

This job is for you if you are:

• Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
• Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
• Can independently troubleshoot technical issues, and take ownership of the projects with minimum supervision.
• Are a team player who enjoys collaborating across departments to improve systems and workflows.
• Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.

Responsibilities:

• HubSpot support: set up automations, workflows, and reports, etc.
• ​Automate processes: build and maintain automations via Zapier, n8n, native tools, or Google Apps Script
• Handle technical requests in chats: troubleshoot issues, set up equipment, and investigate automation or tool-related problems (HubSpot, Aircall, Front, Stripe, etc.).​
• Manage onboarding/offboarding: set up and deactivate user accounts, ensure proper tool access.

• ​Administer key tools: maintain and configure HubSpot, Twilio, Aircall, Front, Stripe, etc and related integrations.​

  
   

Requirements:

• 3+ years of experience in a technical support, automation, operations, or similar role.
• Experience with CRM administration and automation tools.
• Proficiency in English at a B2 level or higher.
• Strong learning agility and the ability to quickly pick up new tools and technologies.
• Excellent communication skills, both written and verbal, to explain complex technical concepts to non-technical teams.

• Attention to detail and strong documentation skills.

   

Nice to Have:

• Experience with any of the following tools: Twilio, Aircall, Front, Stripe, or Google Apps Script.
  
  
   

What We Offer:

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.

• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

   

Why You Should Join ELVTR:

• Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
• Impactful Work: Contribute to a mission that is reshaping the future of online education.

• Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company.

   

Join Us: If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00
 

Requirements:

English — upper-intermediate and higher (speaking and writing)

Time management skills

Analytical mindset

Ability to work in a team-based environment

A systematic approach to problem-solving

Familiarity with Microsoft Office solutions or similar (Word, Excel)

Will be a plus:

Work experience in technical support

Experience with databases and SQL

Experience with HTTP requests and data interchange file formats (such as JSON and XML)

Familiarity with log analysis and containerized environments

Familiarity with product development life-cycle

Experience with ticketing systems (Zendesk, Jira)

Familiarity with iOS, iPadOS

Familiarity with any programming language

Experience with any Unix-influenced systems

Responsibilities:

Monitoring and investigating alerts

Investigating issue reports:

including reproduction, log analysis, and so on;

including investigation of anything related to systems that TW develops (Client app, BFF, and SDI).

Test fixes (requires API calls and/or testing on the front-end app).

Communication with clients via JIRA and teams.

Attendance of support meetings (1~2 per day)

A promising iGaming project operating for more than a year is hiring new talent.

Responsibilities:

• Managing a VIP client portfolio in line with established scripts;
• Daily/weekly touchpoints (messengers / calls / email) — tailored to the individual needs of each VIP client;
• Basic personalised offers based on a bonus matrix (cashback / free spins / free bets / bonus);
• Monitoring bonus issuance and terms;
• Collecting client feedback;
• Escalations (payments / verification / risk / support);
• Basic reporting as needed.

Requirements:

• 1.5–2+ years of experience in iGaming / online casino
• Proven ability to handle client objections effectively
• Understanding of client service principles and VIP client communication
• Accountability and strong attention to detail
• Stress resilience, flexibility and adaptability
• Well-developed communication skills
• Ability to multitask and manage competing priorities
• Team player mindset
• Results-oriented approach with a solid understanding of key performance indicators

Hi, we’re BetCare 👋
 

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
 

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
 

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized VIP Manager

with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche. 

The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Main Responsibilities 🦾

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
  
   

A Few Musts ❗

• Proven experience as a VIP Manager in the iGaming industry.
• Strong command of English (C1 level).
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!