Technical support specialist

Only Kharkiv!

Requirements:
English — upper-intermediate and higher (speaking and writing)
Time management skills
Analytical mindset
Ability to work in a team-based environment
A systematic approach to problem-solving
Familiarity with Microsoft Office solutions or similar (Word, Excel)

Will be a plus:
Work experience in technical support
Experience with databases and SQL
Experience with HTTP requests and data interchange file formats (such as JSON and XML)
Familiarity with log analysis and containerized environments
Familiarity with product development life-cycle
Experience with ticketing systems (Zendesk, Jira)
Familiarity with iOS, iPadOS
Familiarity with any programming language
Experience with any Unix-influenced systems

Responsibilities:
Monitoring and investigating alerts
Investigating issue reports:
including reproduction, log analysis, and so on;
including investigation of anything related to systems that TW develops (Client app, BFF, and SDI).
Test fixes (requires API calls and/or testing on the front-end app).
Communication with clients via JIRA and teams.
Attendance of support meetings (1~2 per day)

We consider candidates ONLY from Kharkiv. Now we are working remotely, but after The Victory we will wait for our employees in our office.

Working hours:
Monday - Friday 9 am - 5 pm

About Cloud Works

Product Saas Company.
Cloud Works was founded in 2011. The company’s goal is to develop the world's best client-oriented retail management system, Teamwork Commerce.
Our product has been positively appraised by 120+ clients in 24 countries: the USA, Canada, Mexico, Brazil, Japan, the UK, Peru, China, and France and other.
Our main offices: Kharkiv and Kyiv (Ukraine), Tampa (Florida, the USA).
Our mission: to create the world's best retail management system, as a result of that, develop ourselves and change the world around us for the better.
We call ourselves “Family Company” because our main values coincide with the basic values of a family. Here we support each other, hang out together, joke, and create some cool stuff ;) Come with us!

Company website:
https://cloudwk.com/