Technical support specialist

Requirements:

• English — upper-intermediate and higher (speaking and writing)
• Time management skills
• Analytical mindset
• Ability to work in a team-based environment
• A systematic approach to problem-solving
   

Will be a plus:

• Work experience in technical support
• Experience with databases and SQL
• Experience with API
• Experience with ticketing systems (Zendesk, Jira)
• Familiarity with log analysis
• Familiarity with product development life-cycle
• Familiarity with iOS, iPadOS
• Familiarity with any programming language
   

Responsibilities:

• Working on resolving clients issues
• Client communication and issue ownership
• Meeting SLA for owned issues
• Maintain strict and professional communication with other department

Work Schedule: 
Hybrid model with 3 days per week in the office and 2 days of remote work.