Junior Technical support specialist Offline
$
Product
Requirements:
- English — upper-intermediate and higher (speaking and writing)
- Time management skills
- Analytical mindset
- Ability to work in a team-based environment
- A systematic approach to problem-solving
Will be a plus:
- Work experience in technical support
- Experience with databases and SQL
- Experience with API
- Experience with ticketing systems (Zendesk, Jira)
- Familiarity with log analysis
- Familiarity with product development life-cycle
- Familiarity with iOS, iPadOS
- Familiarity with any programming language
Responsibilities:
- Working on resolving clients issues
- Client communication and issue ownership
- Meeting SLA for owned issues
- Maintain strict and professional communication with other department
Required languages
English
B2 - Upper Intermediate
Ukrainian
Native
SQL, API
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$600-900
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