Junior Tech Support Specialist (24/7 live-chat Team) (offline)

Industry leader in mobile and online banking technology seeks Junior Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position.

Working hours: 4 shift schedule: Mon-Fri 12 am- 9 am US EST/ 4 pm-12 pm US EST, Sat, Sun- full coverage - rotation schedule.

Primary Responsibilities
-Understanding our banking software and apps in-depth
-Coordinating with software technicians, technical support, and developers as needed
-Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
-Handling technical processes and the ability to explain such processes to less-technical people

Requirements
-Excellent written and spoken English
-Ability to establish good working relationship with customers
-Solid troubleshooting ability
-Ability to learn technical skills quickly
-In-depth learning and understanding of our mobile and online banking products
-Coordination with developers to investigate and diagnose issues
-Ability to manage a dynamic work load with many concurrent tasks
-Managing, monitoring, and improving the quality of the tech support process

As Plus
-Experience in banking live-chat would be a huge asset
-Experience in technical support
-Experience with a Dialogflow
-Experience with various mobile phone platforms, especially iOS and Android
-Project management experience
-Working directly with US-based customer
-Knowledge of US banking system

Our Benefits
-Fully remote work
-Long-term employment
-Competitive salary
-Internal medical insurance policy
-Community of practice, regular knowledge sharing among colleagues
-Internet compensation (50$ per month)
-Friendly and easy-going international team and colleagues.

About Access Softek

Access Softek is the only company to offer an integrated solution for the Four Pillars of digital banking: online banking, mobile banking, mobile and online lending, and mobile and online account opening. The company's history of innovative digital banking firsts includes the first app-based mobile banking; first web-based PFM; the first triple play of app, WAP, and SMS banking; and continues with its industry-leading use of A.I. and machine learning. Since 1986 they have continued to unveil cutting-edge industry firsts to over 400 bank and credit union customers from their Berkeley, California headquarters. Access Softek is mobile-first and A.I. everywhere.

Company website:
https://accesssoftek.com/

DOU company page:
https://jobs.dou.ua/companies/access-softek/