Jobs at Djinni

IT Craft запрошує Senior Full Stack .NET Developer з досвідом у розробці баз даних приєднатися до компанії на 6-місячний контракт для участі в міграції кастомних проєктів з VB6 на C#/.NET 10 (переважно для підтримки інтеграції з Microsoft CRM та Cloud Dynamics CRM, кастомізації, обробки даних і розробки плагінів).

Вимоги:

• 5+ років комерційного досвіду роботи з .NET та C# (Dependency Injection, async/await, config/logging, SDK-style projects, NuGet), ASP.NET;
• Досвід роботи з Angular або React;
• Знання legacy-стеку (VB6 + VBA/Access — читання/налагодження), .NET Framework 4.7;
• Глибокі знання реляційних баз даних та Dataverse Web API (CRUD, OData-запити, select/expand, batching, paging), моделі даних (таблиці, зв’язки, поля вибору) та оцінки впливу змін у схемі;
• Досвід роботи з T-SQL (збережені процедури, представлення/функції, тригери);
• Досвід роботи з доступом до даних за допомогою ADO.NET або EF Core, включаючи обробку тайм‑аутів та стійкість до збоїв;
• Досвід роботи із автентифікацією через реєстрації додатків Entra ID (client credentials та delegated flows);
• Досвід роботи з інтеграціями з Microsoft CRM та Cloud Dynamics CRM;
• Досвід роботи з Azure Portal;
• Відмінні навички вирішення проблем, аналізу і дебагінгу;
• Здатність створювати стислу технічну документацію та опис міграцій;
• Відмінні навички планування та управління часом, здатність передбачати ризики та керувати ними;
• Обов’язковий рівень англійської — Upper-intermediate та вище;
• Досвід code review, аналізу вимог буде перевагою.

IT Craft пропонує:

• Конкурентну оплату відповідно до кваліфікації;
• Гнучкий графік, дистанційну роботу;
• Можливість працювати над технічно складним проектом з міграціями;
• Компенсацію для занять спортом;
• Внутрішнє навчання з англійської мови;
• Дружню команду відкритих людей.

Будь ласка, надішліть нам ваше CV.

Відгукуючись на вакансію, ви погоджуєтеся на обробку ваших персональних даних відповідно до Політики конфіденційності IT Craft, доступної за посиланням: https://itechcraft.com/datenschutz/.

IT Craft invites a Senior Full Stack .NET Developer with exposure to database development to join the company for a 6-month contract to assist in rebuilding custom VB6 projects in C# / .NET10 (mainly to support Microsoft CRM and Cloud Dynamics CRM integration, customization, data processing and plugin development).

Requirements:

• At least 5 years of commercial experience in working with .NET and C# (Dependency Injection, async/await, config/logging, SDK-style projects, NuGet), ASP.NET;
• Experience with Angular or React;
• Knowledge of the legacy stack (VB6 + VBA/Access reading/debugging, .NET Framework 4.7);
• Strong background in relational databases and Dataverse Web API (CRUD, OData queries, select/expand, batching, paging), Data model (tables, relationships, choice fields) and managing schema change impact;
• Experience with T-SQL (Stored procedures, views/functions, triggers);
• Experience with data access using ADO.NET or EF Core, including handling timeouts and resiliency patterns;
• Experience with authentication via Entra ID app registrations (client credentials and delegated flows);
• Experience with Microsoft CRM and Cloud Dynamics CRM integration;
• Experience with Azure Portal;
• Excellent problem-solving, analytical and debugging skills;
• Ability to produce concise technical documents and migration notes;
• Excellent planning, time management skills, ability to predict and negotiate risks;
• Upper-intermediate English or higher is a must;
• Experience in code review, requirements analysis will be a plus.

IT Craft offers:

• Competitive compensation according to the qualifications;
• Flexible working hours, remote work;
• Opportunity to work on a technically challenging migration project;
• Reward for sports activities;
• In-house English training;
• A friendly team of open-minded people.

Please send us your CV.

Responsibilities:

• Own and support core ML infrastructure (MLflow, CVAT, GPU/CPU cloud instances, internal data tools).
• Assist Data Engineers with deploying and maintaining data pipelines.
• Act as the primary contact for ML and Data teams on infra-related requests.
• Improve reliability and efficiency by adding automation, monitoring, and tooling enhancements.
   

Must have:

• Knowledge of Python, Terraform, Docker, Linux.
• Hands-on experience with cloud environments (Azure prefered).
• Understanding of the end-to-end ML lifecycle (data → training → evaluation → deployment → monitoring).

Nice to have:

• Familiarity with Kubernetes.
• Experience with FFmpeg or GStreamer for video processing and streaming.
• Experience with model serving frameworks and inference formats (ONNX, TensorRT, OpenVINO, NVIDIA Triton).
• Experience deploying computer vision models, especially to edge/embedded devices (NVIDIA Jetson, Intel platforms, Raspberry Pi).

• Надаємо бронювання від мобілізації

We are looking for a creative and proactive Sales manager  who can craft visual solutions that not only look great but also drive real business results.

Requirements:

- Strong network of operator contacts (EU, LATAM, or other target regions);
- Ability to identify and close new business opportunities;
- Experience managing the full sales cycle (prospecting → demo → negotiation → contract → launch);
- Skilled in building long-term partnerships;
- Strong negotiation and objection-handling skills;
- Experience working with CRM systems;
- Excellent communication and presentation skills;
- Structured and organized approach to work;
- High ownership mentality and proactivity;
- Ability to work under pressure and meet targets;
- Fluent in English (additional languages are a plus).

Responsibilities:
- Develop and maintain relationships with key clients in the iGaming sector;
- Identify new business opportunities and drive revenue growth;
- Manage the full sales cycle: prospecting, pitching, negotiating, and closing deals;
- Maintain accurate records of sales activity in CRMs;
- Collaborate with internal teams to ensure client satisfaction;
- Prepare reports and updates for management.

Work conditions:

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed.

Professional development:

• Corporate English classes;
• Mentoring from experienced Team Leads;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company.

Work-life balance:

• Ability to work fully remotely;
• 20 days of vacation;
• Days off on public holidays;
• Paid sick leave;
• Informal online/offline events.

Phage.Energy is a deep-tech Virtual Power Plant (VPP) platform.
We unify distributed energy assets, operational constraints, and market processes into a single real-time control system — from telemetry ingestion to dispatch and execution confirmation.

This is a backend-heavy product operating in real time, where reliability, determinism, and control logic are critical.
 

What You’ll Be Building

• The VPP control core: assets, groups/clusters, operating modes, and constraints.
• Telemetry processing and maintenance of the current platform state (availability, limits, readiness).
• Dispatch logic: preparing, sending, tracking, and validating control commands; handling retries and failures.
• Aggregation of platform-level indicators (power, availability, readiness) for dashboards and optimization logic.
• Production-grade behavior: stability, observability, fault tolerance, and predictable execution.
   

Technology Stack

• Backend: Node.js, TypeScript, NestJS
• Cloud: AWS (Lambda, API Gateway, IoT Core, Kinesis, DynamoDB, Timestream)
• Databases: PostgreSQL, DynamoDB
• Infrastructure: Serverless, Terraform, AWS SAM
• Frontend: React (API-driven)
• Protocols: MQTT, WebSocket, HTTP

Acropolium, together with its international partners, is working on a healthcare platform focused on building a scalable, modern system based on microservices architecture.

The project involves developing robust backend services, integrating multiple data sources, and ensuring high-quality, reliable solutions in a cloud-native environment.

You will join an international team contributing to a product with real-world impact in the healthcare domain, working with modern engineering practices, cloud technologies, and AI-assisted development tools.

Project Details

• Industry: Healthcare
• Location: 100% Remote
• Start: ASAP
• Duration: 7 months with possible extension
• Workload: Full-time

Responsibilities

• Design, develop, and maintain backend services using C# and .NET Core / .NET 8
• Build, improve, and support microservices-based solutions
• Develop and integrate RESTful and SOAP APIs
• Work with SQL Server (T-SQL) and MongoDB
• Create and maintain automated tests to ensure solution quality
• Collaborate closely with frontend engineers, DevOps teams, and stakeholders
• Contribute to CI/CD pipelines and cloud infrastructure improvements
• Participate in architecture discussions and technical decision-making
• Leverage AI-assisted development tools to improve productivity and code quality

Requirements

• 5+ years of commercial experience in backend development
• Strong expertise in C# and .NET Core / .NET 8
• Solid experience with microservices architecture
• Hands-on experience with RESTful APIs and SOAP services
• Strong knowledge of SQL Server (T-SQL)
• Experience working with MongoDB
• Experience with testing tools and frameworks such as XUnit, Postman, Cypress, and Playwright
• Experience working with Microsoft Azure
• Familiarity with GitLab CI/CD or similar CI/CD platforms
• Experience with Docker and Kubernetes
• Understanding of Infrastructure as Code concepts and Terraform
• Experience using AI development assistants such as GitHub Copilot

Nice to Have

• Experience working in healthcare or other regulated environments
• Experience with JFrog Artifactory or similar artifact repositories
• Strong testing culture and focus on software quality
• Experience supporting distributed international teams

Language Requirements

• French — В1+
• English — B2+
• Ukrainian — B2((not required)

Our Hiring Process

1. Intro Call with Recruiter
2. Technical Interview
3. Client Interview
4. Offer Stage

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

❗️Please note that this role is office-based for Poland, Warsaw.

❗️If you need to be relocated, we take care of the process.

We are looking for a skilled Senior Node.js Developer to join our team in our Warsaw office.

✅ Requirements:

✔️Strong knowledge of JavaScript and the ECMAScript 6 standards;

✔️5+ years of commercial experience with Node.js and Nest.js;

✔️5+ years of commercial experience in web development;

✔️Commercial experience of working with high-load SQL or NoSQL databases;

✔️Commercial experience of implementing the REST, GraphQL, and WebSockets;

✔️Understanding of the TDD principles and experience of writing tests;

✔️Understanding of microservice architecture principles;

✔️Experience of GIT version control system;

✔️Experience with RabbitMQ;

✔️Experience with Redis;

✔️Experience with databases MongoDB, MySQL;

✔️At least an Intermediate level of English.

✅ Will be a plus:

✔️2+ years of hands-on experience developing over CI/CD/Micro Services architecture/Containers;

✔️Experience with Kubernetes;

✔️Experience with Nats;

✔️Experience with TypeScript.

✅ Duties and opportunities:

✔️In-house platform development;

✔️3rd party API integrations;

✔️Actively participate in developing new features from scratch.

✅ We offer excellent benefits, including but not limited to:

🚀 Career growth opportunities in an international and dynamic environment;
📚 Opportunity to develop language skills with partial compensation for language courses;
🎁 Special gifts for birthdays, weddings, and newborns;
🏝️ 20 working days of paid annual vacation, plus paid sick leave;
🍲 Office snacks and refreshments;
🏋️‍♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance for you and your partner;
📍 Comfortable office with great facilities in a prime location;
 🎉 Exciting corporate events, team-building activities, and international company parties.

Bold moves start here. Make yours. Apply today! 

The company is a leading product-based organization and the premier 'end-to-end' provider of data and trading technology across foreign exchange, financial, and futures markets. Its proprietary low-latency gateways empower international corporations and Tier-1 banks to execute global transactions with industry-leading speed and precision.
 

Company is looking for a Data Infrastructure Engineer for a high-impact, foundational role. In this capacity, you will serve as the primary authority on the big-data engine that drives our real-time and historical analytics. Your expertise will be critical in analyzing liquidity, fill ratios, and market impact.

      Requirements:

• Deep knowledge of at least one industry-leading Big Data or Time-Series database (e.g., ClickHouse, InfluxDB, or ScyllaDB/Cassandra).
• Proven experience managing "high-velocity" data environments (streaming ticks, execution logs, and order book events).
• Strong proficiency in writing and optimizing complex queries for massive datasets (billions of rows).
• Extensive experience in a Linux-heavy environment with a focus on system-level performance and low-latency tuning.

• Ability to translate business metrics into efficient data structures without necessarily writing application-level code.

   

  Nice to have:

• Experience in the financial industry (FIX protocol, FX trading, etc.).
• Background in high-performance hardware/software integration.
• Experience with scripting for automation (Python, Bash).
  
  Responsibilities:
• Evaluate and select the optimal Big Data/NoSQL engine to handle high-frequency FX market data and trade execution logs.
• Own the end-to-end installation, configuration, scaling, and long-term maintenance of the database environment.
• Build and tune complex time-series queries (calculating metrics like Effective Spread and Last Look Hold Times) to ensure sub-second responses for real-time monitoring tools.
• Act as the subject matter expert, training GUI developers and team members on best practices for efficient data retrieval and interaction with the data layer.
  
   Benefits:
• Standard working hours: 9-18. 
• 15 working days + public holidays weekends.
• 10 days of sick leave.
• Medical insurance compensation.
• Equipment.
• Salary reviews once a year.
  
  The market moves in milliseconds—your career should move just as fast. Send your CV.
   

We are looking for an AI-driven SMM specialist who understands modern content distribution, social media growth, and viral mechanics across multiple platforms.

This role focuses on AI-assisted content creation, publishing, experimentation, and audience growth.

💡 Responsibilities

• Manage and grow social media platforms
• Generate content ideas, hooks, captions, and short-form scripts using AI tools
• Adapt content for different platforms while maintaining native tone and format
• Monitor trends, competitors, and viral content patterns
• Test content hypotheses and scale high-performing formats
• Manage and grow Telegram channels and communities
• Use AI and automation tools to speed up content production workflows

• Track content performance and optimize strategy based on analytics

   

🌐 Platforms

Experience with several of the following platforms:

LinkedIn, TikTok, Instagram, X (Twitter), Reddit, Quora, YouTube Shorts, Threads, Telegram, Medium/Substack

🤖 Requirements

• Experience in SMM, content marketing, or content growth
• Experience using AI tools for content generation and workflows
• Understanding of social media algorithms and engagement mechanics
• Ability to create strong hooks and viral-oriented content
• Fast execution and experimentation mindset

• English — Upper-Intermediate or higher

  Ukrainian - Native

   

🧠 Soft Skills

• Creativity and initiative
• Strong communication skills
• Adaptability and speed
• Attention to trends and details

• Ownership mindset

   

📈 KPIs

• Growth of views and engagement
• Audience/follower growth
• Publishing and testing consistency
• Viral/high-performing content formats

• Traffic and lead generation through content

   

💎 We Offer

• Salary: $1200–2000/month
• Fully remote
• Work with modern AI tools and AI-driven workflows
• Fast-moving environment with low bureaucracy
• Opportunity to grow with the project
• Real impact on content growth and audience expansion

Web Flutter Developer (Remote)

We are looking for a Web (Flutter) Developer to join the company's digital team and help support and evolve web platforms. 

What you’ll do:

• Build and maintain Flutter Web applications
• Work with Dart, async programming, and RESTful APIs / JSON
• Implement the BLoC pattern and follow MVVM / Clean Architecture principles
• Write clean, readable, and maintainable code
• Collaborate with the team and participate in code reviews

Requirements:

• Have at least 1 year of commercial experience with Flutter on web development. Experience with Dart.
• Understanding of asynchronous operations and HTTP requests
• Strong willingness to learn and grow professionally
• Team-oriented mindset
• It would be nice if you have a conversational English level, but it is not mandatory.

What company offers:

• Fully remote, work from anywhere
• Opportunity to grow into a Middle/Senior role
• Supportive team and mentorship

Who you are:

• Curious, proactive, and enjoy solving problems
• Detail-oriented and take pride in getting things right
• Communicate clearly and work well with different teams
• Motivated to build a strong foundation and grow as a web professional

Nice to have (but not required)

• Basic knowledge of PHP, HTML, CSS, JavaScript
• Exposure to CMS platforms, performance basics, or SEO fundamentals
• Interest in analytics and measurement tools (e.g. GA4)

Personal projects on Flutter (Web) to share (GitHub, portfolio, university projects).

Tasks

• Design, write, and maintain automated test suites (e.g., using TypeScript with Playwright or Cypress).
• Leverage AI-assisted coding tools like Cursor to accelerate test creation and script maintenance.
• Carry out manual and exploratory testing for complex edge cases.
• Integrate automated tests into the CI/CD pipeline.
• Track defects and maintain clear test specifications.
• Collaborate with the engineering team (daily meetings, planning, etc.).

Nice-to-haves

• Degree in Computer Science.
• ISTQB Certification.
• Experience with Agile/Scrum methodologies.
• Knowledge of German.

We offer

• Long-term employment.
• Paid vacation and a flexible work schedule.

Our client is an innovative cryptocurrency and fintech startup focused on building secure, scalable, and user-friendly digital asset products and services for the retail market. Driven by a mission to simplify access to the crypto ecosystem, the company provides reliable infrastructure, seamless transactions, and exceptional user experiences. As an agile, forward-thinking organization, they are positioned to capture significant market share by bridging the gap between traditional finance and decentralized digital assets.
​
Position Summary
​We are seeking a veteran, exceptionally skilled Hands-on Technical Lead to act as the ultimate Key Person and architect of our engineering ecosystem. This is a high-impact, elite technical role tailored for an absolute master of the JavaScript/TypeScript landscape who thrives when building complex platforms from the ground up.

​Initially, you will lead from the front lines by getting your hands dirty in the codebase—architecting and writing the core high-performance engine for our proprietary cryptocurrency exchange.

As you establish the initial code baseline, you will act as the foundational pillar to build and scale a brilliant team around you. For the right individual, this role offers an immediate and structured pathway to transition into the Chief Technology Officer (CTO) position as the company grows.

​This role is designed for a technical heavyweight who loves coding, architecture, and team design. You will write the core engine, set the standards, and transition into executive leadership as the engineering organization scales.

Key Responsibilities

• ​Hands-on Development & Architecture: Architect and implement robust, highly optimized backend systems using JavaScript/TypeScript (Node.js) for exchange infrastructure, order books, and transactional systems.
• ​Team Building & Growth: Serve as the central hiring pillar. Screen, recruit, and assemble an elite group of engineers to build a team around your technical vision.
• ​Technical Leadership & Standards: Set pristine code standards, architecture principles, and secure coding practices across the entire codebase. Mentor and coach incoming engineers.
• Product-to-Tech Alignment: Partner closely with business stakeholders to rapidly translate high-level product strategies into performant, clean technical implementations.
• ​Security & Resilience: Personally oversee the secure design of hot/cold wallet mechanics, API routing, matching systems, and regulatory reporting capabilities within the JavaScript stack.

​Required Qualifications & Experience

• ​Minimum 15 years of professional experience in software development and technical leadership.
• ​Mandatory Fintech/Trading/Crypto Exchange Background: Extensive experience building, maintaining, or optimizing trading platforms, complex transactional systems, or cryptocurrency exchange frameworks.
• ​JavaScript/TypeScript Mastery: World-class expert level in the JavaScript ecosystem. Deep, thorough understanding of asynchronous programming, Node.js memory management, event loop optimization, and building highly scalable, low-latency microservices.
• ​Foundational Team Builder: Demonstrated track record of acting as a "Key Person" whom previous engineering teams look to for direction and around whom technical talent naturally gathers.
• ​Executive Trajectory: Possess the strategic vision, communication skills, and high emotional intelligence required to swiftly step into a Chief Technology Officer (CTO) role.
  ​

What We Offer

• ​A direct, fast-track trajectory to the Chief Technology Officer (CTO) title based on performance.
• Compensation plan that matches your status as a vital "Key Person."
• ​Technical autonomy to shape the architecture and team culture from the absolute beginning.
• Medical Insurance in Ukraine and Multisport program in Poland.
  Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.
   

Company Overview:

We are a fast-growing digital media company with a clear path to scale. Backed by venture investors, we operate in a dynamic, data-driven environment and are focused on building efficient operations, strong financial processes, and sustainable growth.

As the business continues to expand, we are looking for a hands-on Finance & Operations Manager to support budgeting, financial operations, banking relationships, bookkeeping coordination, and day-to-day financial management.

Role Overview:

We are seeking a practical and detail-oriented finance professional to oversee financial operations, budgeting, expense tracking, cash flow management, and coordination with external accountants and banking partners.

This role will work closely with the CEO and support the company’s financial organization and operational efficiency as the business grows. The ideal candidate is comfortable balancing strategic visibility with hands-on operational responsibilities.

Key Responsibilities:

Financial Operations & Bookkeeping

• Own day-to-day financial operations and bookkeeping activities
• Maintain accurate financial records, reconciliations, and supporting documentation
• Manage invoices, payments, expense tracking, and transaction processing
• Monitor operational expenses and help control company costs
• Prepare monthly financial reports and coordinate with external accountants on reporting, tax, and compliance matters
• Oversee accounts payable/receivable processes and payment schedules
• Maintain organized financial records, contracts, and banking documentation
• Support audit, compliance, and financial administration processes

Budgeting & Expense Management

• Assist with annual budgeting and monthly/quarterly forecasting
• Track company spending and analyze actuals vs. budget
• Monitor operational costs and identify areas for improved cost efficiency
• Support department budget planning and expense approvals
• Prepare internal financial summaries and management reports

Cash Flow & Banking

• Monitor cash flow, liquidity, and upcoming payment obligations
• Coordinate banking activities, payments, and communication with banking partners
• Support cash planning and maintain visibility into company financial position
• Assist with fund transfers, payment scheduling, and financial administration
• Help ensure smooth financial operations across multiple vendors and partners

Reporting & Business Support

• Prepare financial reports, spreadsheets, and operational summaries for leadership
• Support ad-hoc financial analysis and operational planning
• Assist leadership with financial organization and process improvements
• Collaborate with internal teams on financial and operational matters

Why This Role

• High ownership and direct collaboration with leadership
• Opportunity to improve and shape internal financial processes
• Dynamic, fast-growing company environment
• Broad exposure across finance, operations, budgeting, and business management
• Potential for growth into a broader finance leadership role over time

Qualifications

• 3–7 years of experience in finance, accounting, bookkeeping, or financial operations
• Strong organizational and analytical skills
• Experience with budgeting, expense tracking, and financial administration
• Comfortable working with spreadsheets and financial reporting
• Ability to manage multiple priorities independently
• Strong communication skills and attention to detail
• Fluency in English, both written and verbal

Nice to Have

• Experience in startups, digital media, advertising, or technology companies
• Experience working with external accountants and bookkeeping processes
• Familiarity with cash flow management and operational finance
• Experience communicating with banks and financial institutions
• Knowledge of QuickBooks, Xero, or similar accounting tools
• Understanding of basic financial modeling and forecasting

Location: Remote
Work Hours: U.S. Eastern Time (ET)
Job Type: Part-time

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Support Shift Lead to lead 24/7 support team in Poland, as part of our expansion, alongside our core operations in Kyiv. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.