Jobs at Djinni

What you will do

— Communication with payment providers: Promptly resolve issues regarding problematic transactions (stuck deposits, payout delays, and disputable cases).

— Handling rejected transactions: Process failed withdrawals in the admin panel, return funds to users' balances, and draft/send clear notifications to clients explaining the reasons and next steps.

— Monitoring payment infrastructure: Continuously track the status and performance of payment gateways.

— Internal coordination: Promptly notify the Customer Support team about provider-side outages and suggest alternative payment solutions for users.

What we expect

— Experience: 1–2 years of experience as a Payment Support Specialist, Billing Analyst, or Technical Support Agent in iGaming, FinTech, E-commerce, or Crypto.

— Language proficiency: English at B2 level or higher (written) for effective communication with international providers.

— Understanding of payment systems, internet acquiring, crypto processing, and transaction lifecycles.

— Ability to work with admin panels and read technical logs (understanding API error codes).

— Proficiency in Google Sheets (formulas, filters).

— Basic knowledge of SQL (ability to write simple SELECT queries to locate transactions in the database) will be a strong advantage.

What we offer

— Work format: Fully remote.

— Schedule: Full-time 5/2, with a requirement for a brief check on critical errors during weekends (at least once a day, remotely).

— Payments in USDT

— Growth: Training and support from an experienced international team, with genuine opportunities for career progression within the project.

We are building a next-generation digital bank for the LATAM market and are looking for a Head of Product to lead product strategy, development, and scaling.

This role is ideal for a senior product leader with strong fintech expertise, operational understanding, and experience launching digital banking products in fast-paced environments.

About the Role
As a Head of Product, you will define the product vision and execution strategy, transforming a banking license into a modern digital financial ecosystem.

You will work closely with founders, engineering, compliance, operations, and business teams to launch and scale customer-centric banking solutions across LATAM.

Responsibilities
Define and drive the overall product vision and strategy
Build scalable product roadmaps and execution plans
Lead the full product lifecycle: discovery, delivery, launch, and optimization
Develop and improve digital banking products, onboarding flows, payments, and card solutions
Optimize KYB/KYC, AML, antifraud, reconciliation, and settlement processes
Create PRDs, workflows, and user stories for cross-functional teams
Collaborate with engineering, compliance, operations, and design teams
Establish scalable product and operational processes
Conduct market and competitor research to identify growth opportunities
Adapt successful neobank and fintech practices to LATAM/Brazilian markets
Lead cross-functional international teams in fast-paced environments

Requirements
7+ years of Product Management experience in fintech, digital banking, or financial infrastructure
Proven experience launching and scaling digital banking or neobank products
Strong understanding of:
-digital banking operations
— payment systems and rails
— KYB/KYC/AML processes
— antifraud systems
— reconciliation and settlement flows
— banking infrastructure
— card issuing products
Experience managing cross-functional product and engineering teams
Strong stakeholder management and product documentation skills
Ability to work in high-growth environments
English level — Upper-Intermediate+ (B2+)

Nice to Have
Experience with:
— neobanks
— embedded finance
— SME banking
— payment platforms
Experience building products from 0→1
Experience with regulated financial products
Previous experience in LATAM or Brazilian markets

What We Offer
Opportunity to build a digital bank from the ground up
Direct impact on product and business strategy
Fast-moving fintech environment with strong ownership
International team and flexible remote setup
Competitive compensation
High level of autonomy and decision-making impact

Senior Go Developer

We are looking for a Senior Go Developer to join our team and work on high-load backend services and microservice architecture.

Responsibilities

• Design, develop, and maintain backend services using Go
• Build and improve scalable microservice architecture
• Work with RabbitMQ for message processing
• Use Redis for caching and fast data operations
• Develop and maintain MongoDB integrations
• Containerize and deploy services using Docker
• Optimize application performance and reliability
• Participate in code reviews and technical discussions

Requirements

• 4+ years of commercial experience with Go
• Strong knowledge of Go and its standard library
• Hands-on experience with RabbitMQ
• Experience with Redis
• Experience with MongoDB
• Solid Docker experience
• Good understanding of microservice architecture
• Experience building high-load / distributed systems
• Experience with REST API and/or gRPC
• Experience with Git and team-based development workflows

Nice to Have

• Experience with Kubernetes
• Experience with PostgreSQL
• Understanding of CI/CD pipelines
• Linux administration skills
• Experience with monitoring and logging systems

Please send your CV and a short description of your experience.

We are launching a new Tier-1 product and are looking for a strong Content Manager who will build a stable system for managing content, bonuses, and user communications within the product.

This role is focused on quality control, fast task execution, and ensuring the correct operation of website content. We need someone who can take full ownership of the product’s content layer — from bonuses and promo materials to CRM communications and localization.

Key Responsibilities

• Support and develop the product’s content operations
• Upload and update website content (pages, banners, promo blocks)
• Configure bonuses in the admin panel according to predefined requirements
• Check the correctness of bonus setups and content display
• Manage showcases, game categories, and content visibility
• Control localization and GEO adaptation
• Ensure proper content display on desktop and mobile devices
• Identify and fix website errors and inconsistencies
• Prepare text content for the website, bonuses, promo pages, and user notifications
• Work with CRM content for email, push, and in-app communications
• Maintain актуальность of content, bonus sections, and promo materials
• Perform basic work with page structure, headings, and SEO texts
• Create translation tasks and coordinate localization processes
• Work with freelance/local copywriters and AI tools for content creation and adaptation
• Collaborate with Product, CRM, Design, and Marketing teams

What You Will Need to Accomplish in the First Months

• Understand the product structure, admin panel, and content workflows
• Take ownership of content and bonus placement on the website
• Verify the correct display of pages, promo blocks, and bonuses
• Build a clear and efficient content update and communication process between teams
• Audit localization and GEO adaptation
• Identify and fix major content issues and inaccuracies
• Establish workflows with translators, copywriters, and contractors
• Prepare and launch the first promo and CRM materials

Requirements

• 2+ years of experience as a Content Manager / CMS Manager
• Experience in iGaming / online casino will be a strong advantage
• Experience working with CMS and admin panels
• Experience with content publishing and bonus configuration
• Experience with localization and translations is a plus
• Experience with CRM content and promo materials is preferred
• Understanding of web page structure and user-facing content
• Basic understanding of SEO and page structure
• Experience working with texts, translations, and copywriters
• Strong attention to detail
• Fast and responsible execution
• Ability to organize and manage processes independently

What Matters to Us

• Content and bonuses are updated correctly and without errors
• Content processes operate quickly and consistently
• Localization and content display are fully controlled across all devices
• The number of content errors and inaccuracies is minimized
• Effective collaboration is established between Product, CRM, Marketing, and Design teams
• Promo and CRM campaigns are launched quickly and with high quality

Job Description

• 4+ years of experience in C# application development
• Experience with AWS / Azure microservices and contenerisation
• Nice to have experience in Windows standalone appplication development
• Services integration experiences
• Upper-Intermediate English (be able to communicate with the client)
• Good communication skills

Job Responsibilities

• Design and development of standalone application that connects and uses AWS & Azure based services
• Develop AWS services
• Coopeare on architecture design
• Participate in new features implementation
• Communicate with the client

Department/Project Description

Inviting Senior .NET Software Engineer to join a growing account in the medical devices industry domain. Our client is the global leader company of healthcare solutions, which contributes to human welfare by application of biomedical engineering in the research, design, manufacture, and sale of instruments or appliances that alleviate pain, restore health, and extend life for people around the world.

Our team is focusing on designing, developing, and testing embedded software for medical devices, where the software has strong restrictions for safety and quality, power management, and memory usage. Project for this position intends to extend medical device capabilities with PC application that will serve cloud services connectivity for existing device.

We are an iGaming company with over three years of experience and a team of 1300+ specialists. Our portfolio includes 10+ successful projects operating across Tier 1–3 markets.

As we continue scaling and launching new products, we are looking for a strong, strategic CMO who will take full ownership of marketing for one of our key GEOs (Mexico) - including both acquisition and brand development.

This role is about building a scalable, profitable, and sustainable growth engine, covering all traffic channels and shaping the long-term marketing vision of the product.

We provide full support, strong infrastructure, and all the resources needed to deliver results and make a real impact.

What You'll Be Doing

• Own and drive full-cycle marketing for a GEO: acquisition + brand
• Build and scale the entire marketing function from scratch: strategy, structure, processes, and team
• Manage and grow all key channels: Paid Social (FB, TikTok), Google Ads / UAC, SEO (brand / non-brand), ASO, Influencer & Streamer marketing, Affiliate networks
• Develop and execute both performance and brand strategies
• Ensure high-quality traffic using BI tools, fraud detection, and performance analytics
• Build and scale affiliate programs and strategic partnerships
• Collaborate closely with product teams (landings, funnels, A/B testing, localization)
• Own budgeting and financial planning: manage $500K+ monthly budgets, optimize channel mix, track ROI / CPA / ARPU
• Analyze user journeys (CJM), identify bottlenecks, and improve conversion & retention
• Lead, hire, and develop cross-functional marketing teams

What Experience Matters to Us

• 5+ years in iGaming / gambling / betting marketing
• 3+ years in a leadership role (CMO / Head of Marketing / Head of Growth)
• Proven experience managing both acquisition and brand marketing
• Deep understanding of performance metrics: FTD%, ARPU, LTV, ROI
• Hands-on experience with all major channels: Paid Social, Google, SEO / ASO, Influencers, Affiliates
• Strong partner management and deal optimization skills
• Confident managing $500K+ budgets and scaling to 10K+ FTDs
• Strong analytical mindset, BI tools experience, and media planning
• Understanding of unit economics, CJM, and funnel optimization
• Knowledge of compliance and marketing specifics in regulated / emerging markets (Mexico)

Why You Should Join Us

• Full ownership of marketing strategy and real impact on business results
• Freedom to build your own team, processes, and vision
• Strong products, budgets, and internal infrastructure
• Fast decision-making, no micromanagement
• Competitive salary + performance-based bonuses
• Fully remote setup + coworking support
• Access to top industry conferences and internal events
• Paid vacation, sick leave, and birthday day off
• Investment in your professional and personal growth

We are building a high-performance environment where marketing directly drives business growth.

If you’re ready to own the full marketing engine and scale a product globally — let’s talk 🚀

We are an iGaming company with over three years of experience and a team of 1500+ specialists.

Our portfolio includes 30+ successful products operating across Tier 1–3 markets. We actively scale new products and markets, building strong affiliate ecosystems and long-term partnerships.

We are currently looking for a Head of Performance / Acquisition to build and scale user acquisition across Tier 2/3 regions, driving a profitable and sustainable flow of FTDs through multiple traffic channels while ensuring strong ROI and long-term growth.

Responsibilities:

• Own and drive user acquisition performance in Tier 2/3
• Build and scale the acquisition department from scratch (team, structure, processes)
• Ensure stable, profitable, and scalable FTD growth across all traffic channels
• Manage and optimize traffic sources (FB/Meta, Google Ads, UAC, SEO, PPC, affiliates, influencers, streamers)
• Evaluate traffic quality and ROI using BI tools (Power BI)
• Hire, lead, and develop the team, including affiliate managers and Head of B2B
• Negotiate and optimize partnerships (CPA/RevShare/Hybrid deals)
• Develop outbound & inbound strategies to attract new partners
• Collaborate with product team on funnels, landing pages, and A/B tests
• Plan and manage budgets ($300K+ monthly), ensuring efficiency (ROI, CPA, ARPU)

Requirements:

• 5+ years in acquisition marketing within gambling/betting
• 3+ years in a leadership role
• Experience with Tier 2/3 markets
• Proven track record of scaling traffic and building acquisition teams from scratch
• Strong expertise in paid social, Google Ads/UAC, SEO/ASO, affiliate marketing, influencer traffic
• Deep understanding of unit economics and player metrics (FTD, LTV, retention)
• Experience managing large budgets ($300K+/month)
• Strong analytical skills and experience with BI tools
• Excellent negotiation and partnership management skills

Nice to have:

• Own network of webmasters/affiliates in target GEOs
• Upper-Intermediate+ English
• Experience with CJM optimization and product collaboration
• Basic technical knowledge (HTML/CSS/JS)

Why you should consider this opportunity

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

🚀 Join one of the strongest teams in iGaming and unlock your full potential!

We are looking for a Senior Blockchain Backend Developer with strong ownership, hands-on experience, and a passion for building scalable blockchain solutions.

The project is building an internal wallet technology platform for custodial operations across Bitcoin, Ethereum, Solana, and TRON. 

Requirments:

• 4 years of experience with Rust
• Strong understanding of Solana protocol
• Production experience with SPL tokens
• Solid knowledge of ed25519 and SLIP-10 specifics:

• Hands-on experience managing Solana transaction lifecycle

   

Nice to have:

• Experience working on custodial platforms or wallet infrastructure
• Background in high-load financial or blockchain systems
• Experience designing secure signing and transaction execution pipelines

What we offer:

• Remote working format
• Flexible working hours
• Informal and friendly atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• 20 paid vacation days
• 7 paid sick leaves
• Education reimbursement

• Free English classes

   

   

Recruitment process:

• Recruitment interview – Technical Interview – Client Interview
   

We are looking for a VFX / Motion Designer (Junior/Middle) to join our media projects. This role goes beyond classic VFX and includes motion design, basic technical tasks, and working with modern AI tools.

You will be involved in creating visual effects, title animations, and preparing video content for final delivery across promo, advertising, and media projects.

Requirements:

• 1+ year of experience in VFX / Motion Design (Junior and Middle candidates are welcome)
• Good knowledge of Adobe After Effects, Photoshop (or similar tools)
• Basic skills in creating visual effects: particles, light, smoke, simple motion graphics
• Understanding of video formats, rendering, and export settings
• Experience with title animation and typography
• Basic understanding of technical workflows/pipelines in video production
• Familiarity with AI tools (for content generation, upscaling, automation) is a strong plus
• Creativity and attention to detail
• Portfolio is a plus

Responsibilities:

• Create and edit visual effects for video content (promo, advertising, media)
• Design and animate titles, subtitles, and motion graphics elements
• Prepare and export final video files according to technical requirements
• Work with the production team to integrate effects into footage
• Support video editors with additional graphics and animations
• Use AI tools to improve workflow efficiency and content quality

We offer:

• Remote work, flexible schedule
• Interesting media and advertising projects
• Opportunity to work with modern tools (including AI)
• Career growth and skill development

We are looking for an Email Compliance Manager to own all communication, ticket management, and compliance coordination with ESPs across a large client portfolio.

You will be responsible for writing, submitting, and managing all interactions with ESP support, compliance, abuse, and deliverability teams. You will act as the strategic communication layer between internal teams and ESPs, ensuring every issue is resolved efficiently and professionally.

You must understand how ESP compliance teams think, how deliverability systems operate, and how to frame communication to achieve optimal outcomes while protecting client accounts.

WHAT WE ARE LOOKING FOR

Must-have

• 3+ years in ESP-side, compliance, deliverability, or direct ESP communications roles
• Strong understanding of ESP compliance systems, abuse handling, and deliverability mechanics
• Exceptional written English (near-native or native level) — writing is your core tool
• Proven ability to manage 30+ clients across different niches simultaneously
• Strong risk identification and problem anticipation skills
• High attention to detail (errors in ESP communication have real consequences)
• Comfortable working flexible hours and across US time zones when required
• Able to operate across all niches without personal or moral restrictions

Nice to have

• Direct experience working inside an ESP (support, compliance, deliverability)
• Familiarity with major ESP internal processes and decision-making systems
• Experience coordinating cross-functional technical or compliance resolutions
• Background in email marketing or marketing operations

WHAT YOU WILL OWN

ESP & Compliance Ticket Management

• Own all ESP ticket submissions and lifecycle management across 30+ clients
• Track, prioritize, and manage all active tickets from open to resolution
• Ensure nothing is lost, delayed, or left without follow-up
• Maintain structured logs of all communications, statuses, and outcomes
• Prioritize tickets based on urgency, compliance risk, and business impact

ESP Communications & Written Strategy

• Write and send all communications to ESP support, compliance, and deliverability teams
• Handle responses to abuse complaints, compliance flags, warnings, and suspensions
• Adapt tone, framing, and strategy based on ESP, issue type, and client context
• Know when to escalate, push back, or concede to protect client accounts
• Ensure all communication is precise, professional, and strategically optimized

Risk & Compliance Management

• Identify deliverability and compliance risks before they escalate
• Understand downstream consequences of every ESP interaction
• Propose mitigation strategies to the Head of Project for high-risk situations
• Stay updated on ESP policy changes, compliance rules, and deliverability trends
• Anticipate issues before they become account-threatening problems

Internal Coordination

• Work closely with email marketers, project managers, and production teams
• Translate ESP requirements into clear internal action items
• Ensure required changes are implemented before responding back to ESPs
• Maintain clear stakeholder communication on all ticket statuses and outcomes
• Follow through until every issue is fully resolved

WHO FITS THIS ROLE

The ideal candidate has worked on the ESP side and understands exactly how compliance and support teams evaluate risk, requests, and sender behavior.

They are a strategic writer who understands that every word sent to an ESP affects outcomes. They can manage a large portfolio of clients without losing track of detail, risk, or urgency.

They are fast, precise, and highly detail-oriented. They think several steps ahead, identifying risks before they become incidents.

They are comfortable working across all niches and understand that this is a behind-the-scenes operational role, not a client-facing or visibility-driven position.

WHO WE ARE

We are a fast-growing operation managing email marketing and deliverability across 30+ clients in multiple niches. We handle all ESP communications and compliance processes on behalf of our clients entirely behind the scenes. The role acts as the final point of contact with email service providers (ESPs), where precision, strategy, and speed directly impact client deliverability and account safety.

This is a high-volume, high-stakes environment. A missed ticket or poorly framed response can result in account restrictions or permanent suspension.

You will report directly to the Head of Project and work closely with internal teams to ensure all ESP issues are resolved end-to-end.

Flexible availability is required. ESP compliance issues do not follow business hours.

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

PwC is seeking an experienced Databricks Platform Engineer to accelerate the maturation of our Databricks platform as a core component of the firm’s Data Mesh and AI-first strategy. This role will help shape the architectural direction, governance model, and enterprise standards that underpin secure and scalable Databricks adoption.

Role Overview

The Databricks Platform Engineer  will be responsible for executing against this strategy by driving service optimization, implementing advanced platform capabilities, and partnering with Product and Engineering teams to enable enterprise-scale adoption across client and corporate use cases.

Key Responsibilities:

• Lead the rollout and optimization of Databricks services at the PwC account level.
• Implement advanced capabilities including Unity Catalog, AI/ML models, Delta Sharing, Automatic Identity Management (AIM/SCIM), and Budget Policies for cost governance and tagging.
• Collaborate with Databricks and PwC platform teams to enhance and enable secure data exchange.
• Support networking design and optimization across Databricks environments.
• Partner with Product and Engineering teams to refine user experience, service provisioning models, and upcoming Databricks capabilities.
• Coordinate cross-functional efforts to enable AI-driven workflows and advanced analytics capabilities within Databricks.

Required Qualifications:

• 5+ years of experience in data engineering, cloud data platforms, or platform architecture.
• 3+ years of hands-on experience with Databricks or comparable modern data platforms.
• Expertise in Unity Catalog, Delta Sharing, Compute (classic and serverless), Microsoft Entra ID (SCIM/AIM), and Azure networking.
• Strong understanding of data governance, access control models, and FinOps best practices.
• Excellent communication skills with the ability to translate complex technical solutions into business value.

Preferred Qualifications:

• Databricks Certified Professional or Azure Databricks Certification.
• Hands-on experience with Databricks, Microsoft Fabric / OneLake, or other enterprise data platforms.
• Prior consulting experience or enterprise-scale platform transformation experience.

Policy statements:
https://www.pwc.com/ua/uk/about/privacy.html

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?  

Playtech‘s Casino Unit is looking for a proactive Business Analyst with excellent communication, analytical thinking, and collaboration skills to join dedicated team for exciting new projects.  

Your influential mission. You will...

• Translate high level business and game concepts into clear, structured technical specifications.
• Analyse game scripts and requirements, identify gaps, inconsistencies, or missing details, and consolidate them into actionable clarifications.
• Facilitate requirement related discussions with the Game Studio and internal development teams.
• Create and maintain documentation for new and existing features, processes, and workflows.
• Support the full software development cycle by collaborating closely with the Project Manager and developers.
• Manage and refine the backlog together with the Project Manager, ensuring clarity and priority alignment.
• Perform solution validation, ensuring requirements have been implemented correctly and align with business needs. 

Components for success. You... 

• Bring 2–3+ years of Business Analysis experience  in a product / technological development company with international exposure.
• Possess strong communication skills, with an Upper-Intermediate level in English (both written and spoken).
• Are skilled in requirement gathering, structured documentation, and analytical thinking.
• Are familiar with Jira, Confluence, and the Microsoft Office Suite (Excel, Word, PowerPoint). 

You'll get extra points for... 

• Background in slot / casino game production or related iGaming industries.
• Experience creating documentation for new teams or new product lines. 

Thrive in a culture that values... 

• Collaboration across diverse, international teams 
• Innovation and continuous improvement 
• Transparency and accountability 
• Passion for delivering high-quality products to global clients 

CASINO UNIT

Casino products are the flagship of Playtech’s products, offering an industry‑leading selection of online games together with a state‑of‑the‑art platform for seamless integration with our business customers’ websites. We ensure to deliver a thrilling web experience content library that includes slot, table/card, fixed‑odds games, and more. Some of the movie and entertainment brands we have collaborated with include DC, MGM, and NBC Universal. The Casino Unit is represented in Estonia, Bulgaria, and Ukraine and includes around 300 great employees in total, who build the most extensive games portfolio.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

🕵‍♀️ What's Up Partners is looking for a proactive Retention Manager to join our team and strengthen the product.

About you:
• 3+ years of experience in end-to-end CRM campaign management and ownership;
• strong experience with no-code CRM platforms, Customer.io is a must;
• 1+ year of hands-on experience in the iGaming industry.

Key competencies:
• high attention to detail and accuracy in reporting and campaign setup;
• strong analytical skills and data-driven decision-making;
• ability to work in a fast-paced, dynamic environment with changing priorities;
• deep interest in customer behavior and improving the user journey;
• creative and performance-oriented approach to optimization.

Responsibilities:
• build and launch CRM campaigns using automation tools, track performance and optimize results;
• collaborate closely with product and acquisition teams;
• manage promos and activities on the platform, own retention and churn metrics;
• create email flows, SMS, pop-ups and in-app notifications, including copywriting;
• manage reporting, identify needs for new CRM features and optimize existing workflows;
• stay up to date with CRM trends and tools, with a focus on Tier 1 markets;
• ensure high quality and consistency of daily CRM campaign execution;
• process and prioritize internal requests, support feature validation and implementation.

Nice to have:
• experience with Optimove or Smartico.

🚀 What we offer:
• professional and career growth — you will work in a company that supports initiative, invests in development, and encourages growth within the team.
• interesting tasks that require creative thinking and non-standard solutions.
• strong, respected, and supportive team that values results and humanity;
•training and development: the opportunity to attend courses, training sessions, and specialized events at the company's expense;
• flexible work schedule and the possibility of remote work;
• paid sick days and vacation.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re currently expanding our team for one of our partners, and looking for a Customer Support Representative (Junior+ level) to join our international customer care team.

If you enjoy fast-paced communication, can multitask, and stay attentive while handling multiple chats, this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support or any customer-facing role;
• English level — B2+ (C1 preferred);
• Strong written communication skills;
• Computer literacy and fast typing skills;
• Basic knowledge of Excel;
• Ability to multitask and handle multiple chats simultaneously.

Soft skills:

• Strong attention to detail;
• Motivation and willingness to learn;
• Good communication skills;
• Ability to stay consistent and professional in communication.

Your future responsibilities:

• Handle customer interactions via chat (90%) and email (10%);
• Provide timely and high-quality support;
• Follow internal guidelines and processes;
• Maintain professionalism in all customer interactions.

Performance expectations (first 6 months):

• QA score — 40 points;
• Weekly performance evaluation.

Work schedule and conditions:

• Shift schedule: 2/2;
• 12-hour shifts with 1-hour break;
• Working hours:
  • 07:00–19:00 (day shift)
  • 19:00–07:00 (night shift) — Latvian time;
• Time tracker: yes;
• Contract: 3 months with possibility of extension based on performance;

Training:

• Duration: minimum 2 weeks;
• Schedule: 10:00–17:00 Latvian time;
• Includes meetings, self-study, and practice sessions;
• Pre-training NDA required.

Start date: May 4

Why join:

• Opportunity to work in a dynamic international environment;
• Fast-paced project with real-time customer communication;
• Chance to establish a long-term partnership based on high performance.

Recruitment process:

1. Intro call with TA Specialist;
2. Test assignment + typing test — (2 hours);
3. Interview with Hiring Manager;
4. Final interview (bar-raiser) with the client.

Join EverHelp and become part of a team that delivers high-quality customer experience worldwide!

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide. 

Key Responsibilities:

• Prospect and engage target accounts via email, phone, and social channels
• Generate qualified meetings and sales opportunities
• Identify key stakeholders within enterprise organizations
• Manage outreach activities using Salesforce
• Collaborate with Sales & Marketing to improve messaging and conversion

Nice to have:

• Previous experience in SaaS  
• Familiarity with CRM tools \(e.g., Salesforce\)