Jobs at Djinni

About the Role

We’re looking for a strong Backend Engineer to help build and scale the systems that power complex AI training and execution workflows.

This is a high-impact role focused on designing and operating distributed systems that process large volumes of data and tasks. You’ll work on core backend infrastructure where performance, reliability, and scalability are critical.

If you enjoy building production systems from the ground up, solving complex engineering problems, and owning systems end-to-end — this role is for you.

What You’ll Do

• Design and build backend services that support large-scale AI workflows and task execution
• Develop and operate high-throughput, low-latency systems
• Build distributed workflows and orchestration components
• Collaborate closely with ML engineers, researchers, and product teams
• Own production systems: reliability, performance, monitoring, and scalability
• Contribute to system architecture and engineering best practices

What We’re Looking For

• 3+ years of experience building and shipping backend systems in production
• Strong fundamentals in system design, data structures, and distributed systems
• Experience building systems that operate at scale
• Proficiency in Python or Go
• Solid understanding of databases, async processing, and backend architecture
• Ability to work in fast-moving, high-ownership environments
• Strong problem-solving skills and engineering judgment

Nice to Have

• Experience with workflow engines or orchestration systems
• Background in infrastructure-heavy or AI-adjacent systems
• Experience building early-stage (0→1) products or platforms
• Computer Science degree or equivalent practical experience

Why This Role

• Work on technically challenging systems at scale
• High ownership and real impact on product and architecture
• Opportunity to shape core infrastructure from early stages
• Collaborative environment with strong engineering culture

Searching for an Ember Developer with experience in JavaScript (ES6+), TypeScript, HTML5, and CSS3.

English: B2
Location: Ukraine & Europe

We offer:

• Cooperation with a stable company with well-established processes and a positive atmosphere
• Experience in project management of different levels of complexity, methodology, and approaches
• Flexible schedule: Mon-Fri (8 hours a day)
• 18 days of paid vacation; 15 days sick leave
• A decent level of remuneration with regular reviews of the results of cooperation
• Extensive loyalty program 

We are looking for a Sales Manager focused on tenders to join our branch company DeviQA, a software testing and QA company.

This role is fully dedicated to identifying, managing, and winning tender opportunities (RFPs / RFQs), primarily in the QA and software development space.

Key Responsibilities:

• Search for and identify relevant tenders and procurement opportunities;
• Manage the full tender lifecycle: from qualification to submission
• Prepare high-quality RFP / RFQ responses;
• Collaborate with internal teams (delivery, QA, tech) to build competitive proposals;
• Develop strategies to increase win rate in tenders;
• Maintain pipeline and documentation for all tender activities.

Requirements:

• 2–3 years of experience in tender management, sales, or business development;
• Proven experience winning tenders (mandatory);
• Strong hands-on experience with RFP / RFQ processes;
• Understanding of where and how to find tenders;
• Experience in QA / software testing is a strong plus;
• Alternatively, solid experience in IT services / software development sales;
• Strong communication and proposal-writing skills;
• Ability to work independently and own the tender direction.

Nice to Have:

• Experience with international tenders (US / EU markets);
• Familiarity with outsourcing / outstaffing models.
  
  We Offer:
• Remote work and flexible working hours.
• Legal support.
• Paid sick leaves.
• Paid vacations.
• Medical insurance. 
• Free English classes.

Наш клієнт — міжнародна онлайн-геймінг компанія, яка створює захопливі та інноваційні ігрові продукти, використовуючи сучасні технології для надання якісних сервісів глобальній аудиторії.
 

Ідеально для тих, хто прагне:

• Створювати, запускати та оптимізувати end-to-end CRM journeys у різних каналах, зокрема Welcome, Retention та Reactivation;
• Розробляти та впроваджувати локалізовану CRM-стратегію, спрямовану на зростання player lifetime value, покращення retention і зниження churn;
• Визначати та розвивати підходи до клієнтської сегментації, зокрема behavioural, value-based та lifecycle segmentation, для реалізації максимально таргетованих промоактивностей;
• Тісно співпрацювати з Product-командою для інтеграції та просування gamified та інших продуктовых фіч у межах CRM lifecycle;
• Пропонувати, тестувати та масштабувати нові промомеханіки, офери та комунікаційні підходи на основі даних;
• Відповідати за планування та реалізацію кампаній у різних каналах, забезпечуючи високу якість, послідовність і performance;
• Глибоко аналізувати ключові CRM performance metrics;
• Перетворювати дані на практичні інсайти для покращення комунікаційної стратегії та ефективності бонусних механік;
• Узгоджувати CRM-ініціативи з пріоритетами Marketing та Product команд для забезпечення цілісного користувацького досвіду.
   

Досвід, який стане твоєю перевагою:

• Від 2 років досвіду в CRM або lifecycle marketing в iGaming, із досвідом роботи як зі sportsbook, так і з casino продуктами;
• Підтверджений досвід створення та реалізації CRM-кампаній на всіх етапах життєвого циклу, включно з onboarding, retention та reactivation;
• Сильне розуміння бізнес-метрик, таких як NGR, Active Days, Churn Rate та ARPU, а також уміння трансформувати дані в конкретні дії;
• Практичний досвід роботи з CRM та performance tracking інструментами, такими як Tableau або аналогічними рішеннями;
• Розуміння стратегій сегментації, включно з behavioural, value-based та lifecycle approaches;
• Сильний інтерес до gamification і player psychology, а також чітке розуміння драйверів користувацького залучення;
• Досвід взаємодії з кросфункціональними командами, зокрема Product, Marketing та Analytics, і вміння узгоджувати CRM-ініціативи з ширшими бізнес-цілями;
• Англійська на рівні Intermediate або вище, усна та письмова.
   

Ми цінуємо:

• Креативне, нестандартне мислення;
• Сильні комунікаційні навички та здатність якісно реалізовувати задачі;
• Уміння працювати з кількома пріоритетами одночасно;
• Data-driven підхід;
• Високий рівень ownership: ти береш відповідальність не лише за задачі, а й за результат;
• Проактивний підхід: бачиш можливості та дієш;
• Уважність до деталей без втрати фокусу на загальній картині. 

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:
 

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.
 

Perfect for those who aim to:

• Design, launch, and optimise end-to-end CRM journeys across multiple channels, including Welcome, Retention, and Reactivation flows;
• Own and execute a localised CRM strategy focused on increasing player lifetime value, improving retention, and reducing churn;
• Define and evolve customer segmentation, including behavioural, value-based, and lifecycle approaches, to enable highly targeted promotions;
• Collaborate closely with Product to integrate and promote gamified and other product features within the CRM lifecycle;
• Propose, test, and scale new promotional mechanics, offers, and communication approaches based on data;
• Own campaign planning and execution across channels, ensuring high quality, consistency, and performance;
• Deep dive into key CRM performance metrics;
• Translate data into actionable insights to improve communication strategy and bonus efficiency;
• Align CRM initiatives with Marketing and Product priorities to ensure a consistent user experience.
   

Experience you’ll need to bring:

• 2+ years of experience in CRM or lifecycle marketing, in iGaming, with experience across both sportsbook and casino products;
• Proven experience designing and executing CRM campaigns across the full lifecycle, including onboarding, retention, and reactivation;
• Strong understanding of business KPIs, such as NGR, Active Days, Churn Rate, and ARPU, with the ability to translate data into actions;
• Proven experience with CRM and performance tracking tools, such as Tableau or similar;
• Understanding of segmentation strategies, including behavioural, value-based, and lifecycle approaches;
• Strong interest in gamification and player psychology, with a clear understanding of user engagement drivers;
• Experience working with cross-functional teams, including Product, Marketing, and Analytics, and aligning CRM initiatives with broader business goals;
• Intermediate English and higher, both spoken and written.
   

It’s a perfect match if you have those personal features:

• Creative, out-of-the-box thinking;
• Strong communication and execution skills;
• Ability to manage multiple priorities;
• Data-driven mindset;
• High ownership: you take responsibility for outcomes, not just tasks;
• Proactive approach: you identify opportunities and act on them;
• Attention to detail without losing sight of the bigger picture.
   

Apply, and let your growth journey begin.

#vacancy #Data Scientist (Risk Management) #Fintech #Remote

Salary: $3200–3450

Responsibilities:

 • Prepare and submit reports, analyzing their impact on the company’s financial stability.

 • Monitor the credit portfolio, analyze default rates and profitability, and develop measures to improve performance.

 • Collaborate with cross-functional teams to minimize risks.

 • Develop, maintain, and improve the credit scoring system, ensuring its relevance and accuracy.

 • Evaluate the effectiveness of automation systems and decision support systems (DSS), with regular updates and algorithm improvements.

 • Track market trends and implement modern tools for automation, analytics, and predictive modeling.

 • Develop data visualizations (dashboards, reports) for effective information presentation.

 • Define and monitor key performance metrics (default rate reduction, application processing time, error minimization, etc.).

Requirements:

 • Experience in banking or financial institutions.

 • Strong Excel skills.

 • Experience in Data Science and Machine Learning (working with large datasets).

What we offer:

 • Work schedule: 5/2, 09:00–18:00

 • Medical insurance

We are seeking a QA Engineer to own end-to-end quality assurance across our client data and reporting platform. Healthcare domain.

Responsibilities:

• Review and interpret requirements from multiple sources: Jira stories, Confluence documentation, BRDs, email threads, and stakeholder conversations
• Translate requirements into well-structured test cases covering happy paths, edge cases, and negative scenarios
• Participate in sprint planning and refinement sessions to flag testability concerns and ambiguous acceptance criteria early
• Perform data-layer validation against SQL Managed Instance in Azure: verify pipeline outputs, staging tables, transformation logic, and aggregations
• Perform presentation-layer validation in Power BI: verify measures, visuals, filters, slicers, and report behavior against expected data
• Execute UAT-level testing in a staging environment that mirrors production data and report structure
• Validate ADF (Azure Data Factory) pipeline runs: confirm correct data ingestion, transformation, and load behavior, including error and retry scenarios
• Coordinate with developers and flag regressions before UAT sign-off
• Log, triage, and track defects in Jira with clear reproduction steps, expected vs. actual results, and severity ratings
• Partner with developers and analysts to investigate root causes and validate fixes
• Produce QA summary reports for sprint reviews and release approvals

Qualifications Required:

• 5+ years in a QA or data validation role, ideally within a BI, analytics, or data engineering context
• Proficiency in SQL: comfortable writing complex queries to validate data in relational databases (Azure SQL / SQL Managed Instance experience is a plus)
• Familiarity with ETL or data pipeline concepts 
• Experience working in agile/scrum teams using Jira and Confluence
• English: Upper intermediate

Nice to Have

• Experience with test automation for data pipelines
• Hands-on experience testing Power BI reports or equivalent BI tools (Tableau, Looker, SSRS)
• Familiarity with Azure DevOps CI/CD pipelines and integrating automated tests into deployment workflows
• Experience testing ERP-adjacent data  or CRM integrations
• Scripting ability in Python for test harness development

We offer:

• Long-term contract

• 100% Remote position

Tango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.

Tango live stream was founded in 2018 and is powered by 300+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).  

Responsibilities

• Development and support of SPA on ReactJS: web version mobile-first of a high-load application, admin panels for internal use, and marketing pages
• Collaborate with other teams to effectively meet the product and technical needs of the project
• Proactively participate in improvements and existing solutions tuning
• Share expertise and knowledge with your teammates

Requirements

• At least 5 years of commercial experience in development in JS (ES6+)/Typescript
• Strong knowledge of CSS, HTML5, SASS, Jest
• At least 2 years of commercial experience in development in with ReactJS version 16+ (hooks)
• Experience with state management frameworks: Redux and Redux toolkit preferred
• Intermediate English

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We’re looking for a hands-on Upwork Outreach/ Lead Generation Specialist  who knows how to turn bids into conversations and conversations into sales calls. No spam, no templates — only thoughtful, value-driven outreach.

Role Mission - to generate a steady flow of qualified leads from Upwork by actively bidding on relevant projects, writing personalized proposals, and engaging potential clients in direct conversations — all the way to the first sales call / negotiation stage.

Key Responsibilities

• Work hands-on with Upwork:
  • Identify and analyze relevant job postings
  • Write highly personalized bid proposals
  • Communicate with clients via Upwork messages
• Conduct direct outreach to potential clients (Upwork, LinkedIn)
• Adapt messaging based on client needs, industries, and budgets
• Manage follow-ups and maintain conversations until handoff to founder
• Track leads, statuses, and results in Google Sheets
• Analyze performance metrics:
  • Bid → reply rate
  • Reply → call conversion
  • Call → deal (in collaboration with sales)

Success Metrics (KPIs)

• Number of high-quality bids submitted per week
• Reply rate on proposals
• Number of booked calls
• Lead quality (budget fit, relevance, decision-makers)

Ideal Candidate Profile

• 6+ months of experience with Upwork bidding, outreach, or lead generation
• Strong ability to write value-driven, non-template proposals
• Ability to quickly understand client pain points from descriptions
• Written English at B2+ level
• High attention to detail, independence, and structured approach

What We Offer

• Flexible working hours 
• A collaborative and innovative work environment
• Professional growth and development opportunities
• Opportunity to work on an exciting and impactful project
• Modern office in Poznan or Kyiv
• Corporate English lessons

📩 Send us your CV — let’s build something great together!

Technical Skills:

-3+ years of commercial Golang development experience in production systems

-Strong expertise in Kubernetes, Docker, and CI/CD pipelines

-Proficiency with gRPC and Kafka for high-performance service communication and

event streaming

-Advanced database knowledge (PostgreSQL or Google Spanner) including schema

design, indexing, and query optimization

-Experience with profiling and benchmarking Go applications (pprof or similar)

-Ability to design and implement complex automated processes such as cron jobs with

dependencies, retries, and monitoring

-Skilled in writing clear API documentation and technical specifications

-Upper-Intermediate or higher English level
 

🤝 Soft Skills:

-Strong analytical and problem-solving mindset

-Collaborative, proactive, and detail-oriented approach

-Self-driven with a commitment to quality and continuous improvement

backlog.
 

📈 Relevant Experience:

-Designing and operating high-load, distributed architectures in production

environments

-Delivering scalable microservices from concept to deployment

-Working in cross-functional teams to deliver mission-critical features

-Troubleshooting and optimizing systems in real-time, high-traffic environments

-Experience with ERP domain is considered a plus

-Proven motivation to grow as an engineer, with an interest in career development and

continuous skill growth

Litero AI is an AI startup founded by experienced serial entrepreneurs with over 15 years of experience each. Our small, dedicated team has a strong history of working together to create tools that help students research, write, and learn more effectively using cutting-edge AI technology.

As we continue to grow, we are looking for a Data Analyst who will help us deeply understand how users interact with the product, identify growth opportunities, and turn data into actionable product decisions.

This is a high-impact role where analytics directly influence product development and growth strategy. 

Responsibilities:

• Analyze product and business data to identify user behavior patterns, growth opportunities, and product improvement areas
• Design and maintain event tracking and event maps to ensure high-quality product analytics
• Write and optimize advanced SQL queries to analyze large datasets
• Translate complex data into clear insights, dashboards, and recommendations for stakeholders
• Partner with product and marketing to support data-driven decision making

Requirements:

Critical: 

• 3+ years’ experience as Data Analyst or similar analytics role
• Advances SQL skills and experience working with large datasets
• Experience with data analysis and data quality assessment
• Experience working with BigQuery
• Experience designing event tracking / event maps for product analytics
• Confident written and spoken English (B2 level or higher).

Highly preferred: 

• Experience with dbt, including incremental modeling
• Experience with PostHog or similar product analytics tools
• Experience designing and analyzing A/B tests
• Experience with product, marketing, or growth analytics for subscription-based products

Will be a plus:

• Experience working with Stripe data sources
• Experience with Google Cloud
• Knowledge of Python
• Knowledge of R

What We offer:

• 32 paid vacation days per year
• Unlimited paid sick leaves
• Competitive compensation aligned with your experience and impact
• Fully remote work with the flexibility to work from wherever you feel most productive

• A supportive and talented team

   

What We Value

• Strong analytical curiosity and a desire to deeply understand user behavior
• Attention to detail and high standards for data quality
• A proactive mindset - identifying opportunities rather than waiting for requests
• Structured problem-solving and critical thinking
• Strong communication and data storytelling skills
• Ability to work independently while collaborating closely with cross-functional teams

Interview Stages:

Screening Interview with HR Specialist ➡️ Interview with CEO ➡️ Final Technical Interview ➡️Job Offer

Sounds like your next career move? Send us your CV - we’d love to meet you :) 

BigD is seeking a talented SEO Specialist to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

What to do:

• SEO Promotion and Strategy Implementation for Projects
• Conducted technical SEO audits, identified issues, and implemented fixes to optimize site performance.
• Assist the link-building department in building and maintaining a high-quality backlink profile through proven link-building practices.
• Optimize website content for search engines while adhering to industry regulations and compliance guidelines.
• Collaborate with content writers to create engaging, keyword-rich, and conversion-focused content.
• Monitor, analyze, and report on website performance using advanced SEO tools.
• Stay ahead of industry trends, algorithm updates, and market competition to refine strategies.

We are looking for:

• At least 4 years of experience in SEO, within the iGaming industry.
• Expertise in SEO tools such as Ahrefs, SEMrush, Majestic, and Screaming Frog.
• Strong knowledge of on-page, off-page, and technical SEO for large-scale websites.
• Understating search engines ranking factors and staying up-to date with their changes
• A track record of improving rankings and driving organic growth, with examples of successful SEO campaigns in competitive markets.
• Solid understanding of affiliate marketing and its role in the gambling/gaming sector.
• Analytical mindset with experience in using Google Analytics, Search Console, and similar tools.
• Experience working with PBN (Private Blog Network) websites is an advantage.
• Understanding of Both White Hat and Black Hat SEO Methods

Will be a plus:

• Experience working with Latin America

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

Technical Lead — Promotional Features Tech Team “Boosters”

Focus: High-load, distributed, player-facing promo features (network promotions)

Role type: Hands-on Tech Lead (80% delivery / 20% team leadership)

Why this role

We’re scaling Playson’s Promotional Features domain and building the Boosters direction further as part of our growth. This is a hands-on leadership role where you’ll personally build and ship production-ready features and own the technical direction of the Boosters team. Performance, scalability, and reliability are non-negotiable.

Boosters is responsible for player-facing network promotional features such as:

• Tournaments
• Free Spins
• Progressive Jackpots
• Smart Prize Drop Systems

Team & Collaboration model

Tech Boosters is an end-to-end cross-functional squad including:

• Full-stack & Backend Engineers
• Automation QA & Manual QA
• SRE

Product Boosters

• Product Manager
• Product Designer
• Product Analyst

There is no classic Product Owner/PM in the squad. You’ll work with a product commercial manager who acts as the customer — defines what is needed, why and how fast it is needed on the market. Your tech team owns how it will be built and when it will be delivered.

What you bring:

• Strong proficiency in Node.js and TypeScript (our primary backend stack). We’re also open to strong backend engineers from other ecosystems (e.g., Go, Java, C#, C++) who are ready to ramp up quickly.
• Strong understanding of asynchronous programming and concurrency patterns.
• Experience building distributed systems and working with messaging and coordination tools (e.g., Kafka, RabbitMQ, NATS, distributed locks).
• Experience with gRPC in production environments.
• Solid knowledge of databases: relational (MySQL, PostgreSQL), columnar (ClickHouse), and NoSQL (DynamoDB, MongoDB).
• Experience with cloud platforms (AWS/GCP/Azure) and Kubernetes.
• Skilled in building and maintaining unit and end-to-end tests.
• Proven track record of delivering production-ready solutions.
• Experience working with large-scale microservices architectures.
• Degree in Computer Science or a related field (or equivalent practical experience).

Preferred additional qualifications:

• Understanding of application security and industry best practices.

What you will be doing:

• Own technical decisions and technical part of the products and architecture for Boosters services (hands-on, production-grade).
• Develop and maintain backend applications for promotional features.
• Drive delivery as a key contributor: tech design → implement → test → release → operate.
• Optimize existing systems for performance, scalability, and reliability in a distributed environment.
• Lead the team execution with a “PoC-first” approach: fast validation → measurable outcomes → production hardening.
• Conduct code and architectural reviews; set engineering standards and best practices.
• Be the go-to technical owner: any tech problem in the domain is your problem to solve (with the team).
• Participate in on-call rotation and continuously improve operability (monitoring, alerting, runbooks, incident reviews).
  What we offer:
• Remote-first with flexible working arrangements across Europe or Ukraine
• Competitive compensation package (with performance-based bonuses up to 50%)
• Unlimited paid vacation & sick leave (B2B model)
• Premium health insurance (for you + 1 family member)
• Learning & development support (courses, certifications, mentoring, conferences)
• International exposure — attend industry expos, team gatherings & global meetups

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are hiring a PSP / EMI Onboarding & Relationship Manager.

If you have hands-on experience with payment solutions, merchant onboarding, PSP relationships, or fintech operations, this role might be perfect for you.   
 

What You'll Do   

• Manage onboarding with EMIs, PSPs, Banks, and acquirers - Build strong relationships with financial partners
• Support merchants/clients with payment needs & onboarding
• Prepare KYB packages, bank forms, and documentation
• Evaluate new PSPs, EMIs, and jurisdictions 
• Track progress in CRM     
   

What We're Looking For      

• 1+ year in Fintech, PSP, EMI, Payments, Acquiring, or Consulting
• Understanding of SEPA/SWIFT, acquiring basics, merchant flows
• Strong communication & relationship management skills 
• Ability to handle multiple projects at once
• English B2+- Attention to detail & problem-solving mindset        

Nice to have         
knowledge of AML/KYC, governance structures, or company formations - Experience in high-risk industries          
 

What We Offer          
100% remote role Work with global PSP, EMIs, banks & top fintech professionals Clear career growth path Dynamic, international environment