Jobs at Djinni

Location: Remote / Europe

Employment: Full-time

Reports to: Board / Founders

Who We Are 

We are an international holding company developing innovative businesses across the financial services and technology sectors.

Our portfolio includes projects in payments, digital financial solutions, asset management, and fintech infrastructure. We work with experienced partners, technology providers, and financial institutions to build scalable products for global markets.

As part of our strategic expansion, we are launching a new card business direction - combining digital banking solutions, payment cards, and innovative financial services. Together with an experienced industry partner holding the necessary technology and regulatory infrastructure, we are building a modern card product under our own brand.

We are now looking for a Product Manager who will take full ownership of this new direction - from business strategy and product development to commercial performance and market growth.

This is a unique opportunity to become the key person responsible for building a new fintech product from the early stage and shaping its future development.

What You Will Do

Product Strategy & Ownership

• Take full ownership of the card business direction and lead product development from concept to launch.
• Define product strategy, roadmap, positioning, and growth opportunities.
• Work closely with technology partners, payment providers, and internal teams to deliver the product.
• Develop strategies for both digital and physical card products.

Commercial Model & Analytics

• Build and optimize the card business model, including revenue streams, pricing, interchange economics, and profitability.
• Develop financial models, calculate unit economics, margins, and growth scenarios.
• Define and monitor key product metrics: acquisition, activation, retention, transaction volumes, and customer satisfaction.

Product Launch & Operations

• Lead the end-to-end launch of digital and physical card products.
• Coordinate collaboration with technology, legal, compliance, operations, and external partners.
• Manage processes related to card issuance, delivery, and customer experience.

Partnerships & Growth

• Manage relationships with payment partners, processors, technology providers, and other stakeholders.
• Support expansion of the product ecosystem and identify new growth opportunities.
• Develop go-to-market strategies and drive product scaling.

Ideal Candidate Profile

Experience

• 5+ years of experience in fintech, digital banking, payments, or card products.
• Proven experience launching or managing payment products, digital banking solutions, or card programs.
• Strong understanding of card business models, payment processing, interchange economics, and product monetization.
• Experience working with Visa / Mastercard ecosystems is highly preferred.
• Background in fintech startups, neobanks, payment companies, or financial platforms is a strong advantage.

Skills

• Strong product ownership mindset with the ability to lead a new business direction independently.
• Excellent commercial, analytical, and financial modeling skills.
• Ability to build business cases, evaluate unit economics, and make data-driven decisions.
• Strong stakeholder management skills and experience working with external partners.
• Entrepreneurial mindset and hands-on execution approach.

Languages

• English - required.

Why This Role

• Opportunity to build a new fintech product from the ground up.
• Full ownership of a strategic business direction within an international holding company.
• Direct collaboration with founders, investors, and key industry partners.
• Ability to influence product strategy, commercial model, and market positioning.
• International exposure across fintech and financial services markets.
• High level of autonomy and impact.
• Fully remote full-time position.
• Competitive compensation package.
• Paid vacation and sick leave.

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Middle/Senior Data Engineer.
 

Requirements:

• 4+ years of experience as a Data Engineer;
• Completed Data Engineering Professional certification;
• Minimum 2 projects delivered with hands-on experience in development on Databricks;
• Experience in Apache Spark Programming with Databricks;
• Experience with Azure cloud;
• Upper-Intermediate English level.

We are looking for a Senior Data Engineer Consultant to join an AI consulting engagement focused on LLM architecture, RAG, data strategy, and AI platform advisory.
 

This is an advisory role rather than a full-time implementation position. The consultant will work with AI architects, ML engineers, MLOps specialists, and the client’s engineering team to assess the current data landscape, review proposed solutions, and provide practical technical recommendations.
 

Responsibilities
 

Data Strategy
 

• Review the existing enterprise data landscape and available data sources.
   
• Assess data readiness for foundation model training, fine-tuning, evaluation, and RAG.
   
• Recommend data acquisition, prioritization, and preparation approaches.
   
• Advise on multilingual data preparation strategies.
   

Data Pipelines
 

• Review the current ETL/ELT architecture and data processing workflows.
   
• Recommend pipeline designs for model training, inference, and evaluation.
   
• Evaluate orchestration, dataset versioning, and data traceability approaches.
   
• Assess pipeline scalability, reliability, maintainability, and performance.
   

RAG Data Engineering
 

• Review document ingestion architecture for enterprise knowledge bases.
   
• Recommend parsing, chunking, metadata enrichment, embedding, and indexing approaches.
   
• Evaluate vector database and search integration strategies.
   
• Advise on incremental updates, synchronization, access-aware retrieval, and retrieval optimization.
   

Data Governance and Quality
 

• Review data lifecycle management and data governance practices.
   
• Assess PII handling, data masking, retention policies, access control, lineage, and auditability.
   
• Recommend data validation and quality-control frameworks.
   
• Review training and evaluation datasets.
   
• Advise on monitoring data freshness, consistency, completeness, and data drift.
   

Documentation and Consulting
 

• Prepare technical recommendations, architecture assessments, and implementation guidelines.
   
• Review technical documentation, diagrams, and proposed designs.
   
• Participate in architecture reviews, design discussions, and technical workshops.
   
• Conduct knowledge-transfer sessions with the client’s engineering team.
   

Technology Stack
 

Python, SQL, Apache Airflow, Apache Kafka, Hadoop, Apache Superset, n8n, ETL/ELT, RAG Pipelines, Vector Databases, Data Governance, Cloud (AWS, Azure or GCP).
 

Preferred Domain Experience
 

Experience in banking, fintech, financial services, or another highly regulated domain is highly desirable.
 

The ideal candidate should understand domain-specific requirements related to:
 

• sensitive and confidential data;
   
• PII protection and data masking;
   
• role-based access control;
   
• data retention and auditability;
   
• regulatory and compliance requirements;
   
• secure use of enterprise data in AI and LLM solutions.
   

Engagement Details
 

• Engagement model: Part-time consulting.
   
• Workload: Flexible and non-uniform, depending on the current project phase.
   
• Expected activities: Architecture reviews, workshops, document reviews, technical assessments, and advisory sessions.
   
• Duration: Approximately 6 months.
   
• Project type: AI/LLM consulting engagement.
   
• Client interaction: Direct collaboration with the client’s engineering and architecture teams.
   
• Availability: The consultant should be able to join scheduled sessions and provide asynchronous reviews between meetings.
   

We're looking for a Talent Acquisition Specialist (HR) to join our team and lead recruitment for HR roles. In this role, you'll own the full recruitment lifecycle, partnering closely with hiring managers to attract and hire exceptional HR professionals who will help shape and grow our team.

Explore opportunities at JustMarkets and become part of our team!

Responsibilities

• Assist in the hiring process for HR department by sourcing, screening and shortlisting, and interviewing candidates
• Develop and implement effective recruitment strategies to draw in a large number of qualified candidates
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success

Requirements

• 2+ years of relevant full-cycle recruiting experience
• Proven experience in recruiting HR professionals
• Experience of conducting competency-based interviews
• Demonstrated ability to handle high-volume recruiting cycles
• Strong knowledge of common human resources practices
• Clear and concise verbal and written communication skills, including Upper — Intermediate English
• Ability to jump between high-level strategy and tactical execution
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, and scheduling
• Experience in working with an international organization with competing priorities

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Responsibilities

• Full management of the CEO’s schedule, meetings, and communications
• Monitoring task completion and coordinating across teams
• Financial tracking, working with numbers, documents, contracts, and reports
• Research, analytics, and preparation of structured briefs
• Handling business correspondence with international partners
• Finding fast, effective solutions in non-standard and high-pressure situations
• Travel coordination and accompanying the CEO on business trips when needed

What We’re Looking For

• 5+ years of experience as Executive / Personal / Business Assistant — this is a must
• Financial background or experience working with financial data, budgets, and reporting
• Strong attention to detail, especially with numbers
• Fluent English C1+ — daily communication with international partners
• Advanced proficiency in Claude (AI) — you use it as a core work tool, not occasionally
• High self-organization, responsibility, and ability to stay calm under pressure
• Proven ability to handle critical situations and keep everything under control
• Based in Dubai or Europe
• Open to business travel

What We Offer

• Remote work with full involvement
• Direct collaboration with the CEO based in Dubai
• Fast-paced environment where your decisions actually matter
• Salary discussed individually based on experience

If you’re the person who never drops the ball — send your resume and a short cover letter.

ABOUT THE COMPANY

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships. You will be responsible for retaining and reactivating VIP players, building long-term client relationships, and driving key performance metrics across your portfolio.

WHAT YOU WILL DO

• Retain and reactivate VIP players to maximize lifetime value
• Conduct negotiations and build long-term relationships with high-value clients
• Segment the client base and maintain accurate player profiles
• Analyze player activity and monitor key performance metrics
• Work with CRM systems to manage communications and player data
• Prepare personalized offers and bonus campaigns tailored to individual player needs
• Communicate with players via phone, email, messengers, and chat

WHAT WE ARE LOOKING FOR

• 2+ years of experience as a VIP Manager in iGaming
• Experience with Tier-1 markets is a strong advantage
• Proactive approach and strong ownership mindset
• Excellent communication and interpersonal skills
• Self-sufficient and responsible — able to work independently
• Strong client focus and result orientation
• Tools: Jira, Confluence, Google Docs, Slack, AI Tools

LANGUAGES

• Ukrainian or Russian — primary team communication languages
• English — Upper-Intermediate or Fluent, for direct VIP player communication

WORKING HOURS

19:00 – 04:00 Kyiv time

WHY JOIN US

• Fully remote work
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

We are looking for a KYC Risk Team Lead to architect our risk management strategy from the ground up. In this high-impact role, you will be responsible for protecting our proprietary iGaming platform in Tier-1 markets, ensuring the perfect balance between robust security and a smooth player journey.

🌐 Key Responsibilities:

• Department Founding: Design and implement the company’s Anti-Fraud and Risk policies from scratch.

• Fraud Strategy: Identify and mitigate sophisticated fraud patterns, including multi-accounting, identity theft, and payment fraud.

• Bonus & Affiliate Integrity: Monitor and prevent bonus abuse and affiliate-related fraud to safeguard marketing budgets.

• Technical Integration: Lead the selection and automation of anti-fraud solutions and early warning systems.

• Reporting & Modeling: Develop mathematical risk models and provide strategic insights directly to the leadership team.

• Cross-functional Leadership: Collaborate with Product, Tech, and Payments to embed risk awareness into the core product.

📊 Required Experience:

• 4+ years in iGaming Risk/Anti-Fraud (Tier-1 markets is a plus)

• 2+ years as a Team Lead, building processes from scratch

• Strong SQL skills and experience with BI tools (Tableau/PowerBI)

• Deep knowledge of Anti-Fraud software (SEON, Accertify, MaxMind)

• Solid understanding of KYC/AML and gambling license regulations

• English B2 (Upper-Intermediate) or higher

💱 Why Join:

• Work in an international Tier‑1 iGaming environment.

• Remote format with flexible schedule.

• Competitive compensation.

• Opportunity to shape global marketing strategy and scale a Tier‑1 product.

• Collaborative, multicultural team atmosphere.

About the Role

We are looking for a Business Development Manager to help grow revenue and scale our company. This role is focused on growth through B2B sales, partnerships, and new market opportunities. You will work closely with the Product team and other departments to identify growth opportunities, build effective sales processes, and develop strong partnership channels. We are especially interested in people who bring channels or approaches we haven't tried yet. We'll jointly decide which directions are most worth pursuing for the period, and from there work can be independent or in close collaboration with the team, depending on the channel. 

 

Key Responsibilities

1. Identify and evaluate growth opportunities

• Map market opportunities and prioritize high-potential segments

• Clarify pain points and needs of target audiences

• Identify underutilized channels, design an approach to test them, and scale what works

• Bring channels or approaches from your own experience that we haven’t tried yet

2. Drive direct B2B sales

• Shape offers for key segments together with the Product team

• Build and manage the sales pipeline from outreach to close

•  Build and run multi-touch outreach sequences - several touchpoints over days/weeks to the same lead - targeting DevOps teams, IT managers, and CTOs of SMBs

3. Develop partnerships

• Launch and grow referral and affiliate programs

• Build win-win integrations with complementary product/service providers

• Develop co-marketing, channel, and strategic partnerships

• Explore marketplace and reseller placements (e.g. AWS/Azure/GCP marketplace, hosting marketplaces) where relevant to the product

 

Requirements

• 1+ years of independently managing a full B2B sales or business development cycle

• Hands-on experience with multi-channel outreach - email sequences, cold outreach. Has tested channels independently, not just used a ready-made system

• Ability to identify growth opportunities and apply effective sales strategies

• Experience launching a channel from scratch (one we may not be using yet) that delivered measurable results

• Experience defining target audiences, testing hypotheses, and identifying high-LTV segments

• Understanding of sales funnels, pipeline management, and key commercial metrics

• Understanding of the product market fit

• Strong market research and competitor analysis skills

• Negotiation skills and ability to drive deals to closure

• Confident with AI tools, automation, and modern sales/growth stack

• Experience building and developing win-win partnerships

• English B2+

 

Nice to Have

• Experience with referral or affiliate

• Background in web hosting, infrastructure, SaaS, or adjacent niches

• Experience with outbound tools (Apollo, Clay, Instantly, or similar)

• Attended or represented a company at tech/hosting events or meetups

 

What We Offer

• Global market

• A mature product with proven market demand

• Flexible work system and individual approach to compensation

• Regular review of income and bonuses based on results

• Compensation of tax payments and accounting support after successful adaptation

• Monthly payments, strictly on time

 

Working Conditions

Format: remote, 5 working days / 2 days off

Schedule: 9:00 - 18:00, flexible lunch break of 1 hour between 12:00 and 15:00

Trial period: 2–3 months (may be completed early, retroactively)

Contract: FOP - after successful adaptation

 

Hiring Process

1. CV and cover letter review
2. Call with the HR gen.
3. Interview with the team
4. Offer
Note: Additional steps may be required.

Please send your CV and a short cover letter. While we appreciate your interest, we will only be able to contact candidates who are a close match for the role. Thank you.

 

Note

We will only provide feedback on the results of your resume review if we decide to proceed with your application. Otherwise, your information will be stored in our database, and we will contact you if a suitable position becomes available. The review process takes up to 10 business days.

YALP GAMES is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Chornobyl Quest, Primatus and more.

We are currently looking for a 2D Generalist Artist who shares our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;

• Office-based in Kyiv.

   

Main responsibilities:

• Creating a wide range of 2D assets and illustrations for mobile games;
• Drawing in-game objects, props, environment elements, maps, backgrounds, rewards, resources, and other gameplay content;
• Creating illustrations and decorative graphic elements for game interfaces;
• Developing textures and supporting visual content for 2D and 3D assets;
• Adapting concepts and references into polished, production-ready assets;
• Preparing and optimizing assets for integration into the game engine;
• Working with layouts, references, and visual materials in Figma;
• Refining existing artwork and maintaining a consistent visual style across the project;
• Collaborating with the Art Lead, UI/UX Designers, Concept Artists, 3D Artists, Animators, and Developers.

• Using AI-assisted tools where appropriate to speed up exploration and production while maintaining artistic quality and consistency.

   

Our ideal candidate:

• At least 1 year of relevant professional experience;
• A strong portfolio demonstrating a variety of 2D game assets and illustrations;
• Proficiency in Figma, Adobe Photoshop, or similar graphic editors such as Krita or Procreate;
• Strong drawing and rendering skills;
• Ability to work in different art styles and follow an established visual direction;
• Understanding of color theory, composition, perspective, lighting, shape language, and visual hierarchy;
• Ability to create clear and readable artwork for mobile screens;
• Experience creating game illustrations, props, environment elements, maps, backgrounds, textures, or interface graphics;
• Understanding of the mobile game production pipeline and technical limitations of mobile platforms;
• Ability to prepare clean, structured, and production-ready files;
• Attention to detail and the ability to maintain visual consistency;
• Ability to estimate tasks, meet deadlines, and work constructively with feedback;
• Basic knowledge of Unity or another game engine;

• Basic understanding of 3D graphics and the ability to use 3D tools as part of the 2D production workflow would be an advantage.

   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

   

Ready to create the next gaming hit? Apply now and join YALP GAMES! 🚀

YALP Games is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Chornobyl Quest, Primatus and more.

We are currently looking for a Sound Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.

• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

   

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Create, source, and adapt high-quality sound effects (SFX) specifically tailored for casual and hybrid-casual mobile games.
• Compose original music or expertly edit existing tracks to create seamless, atmosphere-enhancing background loops.
• Work efficiently with audio libraries to speed up production, applying professional layering and editing to fit the game's art style.
• Optimize audio assets and music tracks for mobile platforms (iOS, Android) to ensure minimal build size and optimal memory usage without sacrificing quality.

• Collaborate closely with Unity developers and game designers on-site to ensure fast iteration, rapid prototyping, and immediate in-game feedback.

   

In This Role, You Will:

• Be fully hands-on with the in-game audio implementation, driving the "juiciness" and tactile feedback of core gameplay mechanics.
• Take ownership of the full audio lifecycle for features - from asset creation and music arrangement to final testing in live builds.

• Ensure a tight loop of communication and fast integration by working alongside the development team.

   

Our Ideal Candidate:

• 2+ years of experience as a Sound Designer / Audio Generalist in the game industry (mobile game experience is a strong advantage).
• Proficient in using one of the main DAWs (Reaper, Ableton, Pro Tools, FL Studio, or others).
• Proven experience in music composition, arrangement, or track editing for games.
• Strong skills in audio library sourcing, cataloging, and quick adaptation.

• Good knowledge of mobile audio optimization standards (compression formats, sample rates).

   

Nice to have:

• Experience in Unity: understanding of the native Unity audio system (Audio Mixers, components, triggers).
• Experience with audio middleware (FMOD / Wwise).

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

   

Ready to create the next gaming hit? Apply now and join YALP Games! 🚀

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The Google Farmer is responsible for creating, organizing, maintaining, and monitoring Google accounts and related operational assets that support the company's media buying activities. The role requires exceptional attention to detail, strict adherence to internal procedures, and the ability to consistently meet production and quality targets.

Key Responsibilities

Account Production

• Create and prepare Google accounts according to company SOPs.
• Complete assigned operational tasks accurately and efficiently.
• Organize account information and maintain internal documentation.
• Ensure all required setup steps are completed before handoff.

Account Maintenance

• Monitor assigned accounts for operational issues.
• Update account records and internal tracking systems.
• Escalate problems or anomalies to the Team Lead.
• Follow maintenance schedules and operational checklists.

Compliance & Quality

• Follow all internal company policies and operational procedures.
• Maintain high standards of accuracy and consistency.
• Perform self-quality checks before task completion.
• Report technical issues or workflow improvements.

Productivity

• Meet daily and weekly production targets.
• Complete tasks within established timelines.
• Maintain accurate task reporting.

Collaboration

• Coordinate with Team Leads and Operations.
• Participate in training sessions.
• Assist with onboarding when requested.

Required Qualifications

• Strong computer skills.
• High attention to detail.
• Ability to follow detailed SOPs.
• Good organizational skills.
• Reliable and consistent work ethic.

Preferred Qualifications

• Experience working with Google products.
• Experience in digital marketing operations.
• Familiarity with spreadsheets and task management systems.

- 5+ years of experience with WordPress/WooCommerce and AWS infrastructure
 - Strong knowledge of WordPress and WooCommerce
 - Proven experience migrating a WordPress site off a managed host (WPEngine/Kinsta/Pantheon) onto self-hosted AWS infrastructure
 - Knowledge of AWS infrastructure: EC2, Lambda, API Gateway, RDS/MySQL, S3, Route 53, CloudFront, ACM/SSL, IAM/Security Groups
 - Docker (containerizing services, images, docker-compose)
 - Strong knowledge of Node.js (TypeScript) and Vue.js
 Nice to have:
 - Experience integrating with Spreedly (payment tokenization/orchestration)
 - Experience integrating with Vonage (SMS/voice/video APIs)
 - Experience integrating with HubSpot (CRM/marketing automation)
 - Experience deploying frontend apps on Netlify
 - CI/CD pipeline experience (GitHub Actions or AWS CodePipeline)