Jobs at Djinni

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for a Middle/Senior Media Buyer to join the media buying team and work with scalable traffic across different GEOs and tiers.

📋 Key responsibilities and your contribution:

— Launch, manage, and scale Facebook advertising campaigns across Tier 1 / Tier 2 / Tier 3 GEOs.

— Full ownership of traffic performance and financial results, including PnL responsibility.

— Analyze and optimize key performance metrics: ROI, CR, CTR, CPM, CPA, PnL.

— Work closely with offers, creatives, agencies, and internal teams to improve campaign efficiency.

— Test and adapt strategies based on changes in GEOs, offers, platforms, and market conditions.

— Identify bottlenecks in funnels and processes, propose and implement optimization solutions.

— Maintain clear communication, task-setting, and feedback loops within the team.

— Take an active, hands-on role in both arbitrage and product-oriented media buying directions.

📚 Your qualifications:

— 3+ years of experience in media buying / traffic arbitrage.

— Deep understanding of Facebook Ads ecosystem and traffic acquisition mechanics.

— Proven experience managing monthly budgets from $50,000.

— Strong analytical mindset and confidence working with performance metrics and profitability models.

— Hands-on experience with analytics and tracking tools such as Power BI, Google Sheets, Voluum, Binom, Keitaro (or similar).

— Experience working with offers, creatives, and external partners (agencies, vendors).

— High level of responsibility for results and readiness to work with CRM and PnL models.

— Strong communication skills and ability to give and receive constructive feedback.

— Critical thinking, initiative, flexibility, and adaptability in a fast-changing environment.

Benefits:

⭐ Competitive base salary + performance bonus up to 40% of profit, top and private offers, including in-house products.

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Full freedom and hands-on involvement: opportunity to work across multiple directions — arbitrage, product media buying, various GEOs and tiers — without being locked into one narrow scope.

About This Role:

We're looking for a Senior, dbt-specialised Analytics Engineer to build and maintain the business-critical data models behind the client's credit, payments, and fraud/AML reporting. Our client is a fast-growing European fintech company in the business spend management space — corporate cards and related financial products — serving SME and mid-sized business customers across the EU and UK, in a regulated environment with GDPR compliance obligations. Engineering is organized into cross-functional squads, with platform/enabling teams providing shared tooling horizontally. The client already runs an AI-native engineering practice: Claude Code and GitHub Copilot are used daily, supported by a growing library of shared, versioned Skills embedded in key repositories, enabling an end-to-end flow from ticket to implementation, testing and PR in several codebases. AI tool/connector rollout follows an approved-list and pilot process. The client is AWS-first overall; for data platform and analytics workloads it also runs GCP, with BigQuery as the primary data warehouse. Day-to-day coordination is Slack-first, with Linear for ticket tracking, GitHub for code/PR review, and Notion as the knowledge base.

Key Responsibilities:

• Build and maintain business-critical dbt data models.
• Model data powering credit, payments, and fraud/AML reporting (working from aggregated/modeled data, not raw access to real customer/transaction data — see note above).
• Apply strong SQL and data-modelling skills.
• Multiply the output and quality of the squad you join, and share patterns/practice beyond your immediate team so adoption compounds across the organisation.
• Embed directly into a client squad as a hands-on Individual Contributor (not a coaching/managerial role).

Must-Have Skills:

• Experience with dbt.
• Strong SQL and data-modelling skills.
• Experience building and maintaining business-critical data models for credit, payments, and fraud/AML reporting.
• BigQuery — the client's stated primary data warehouse for data platform and analytics workloads.
• Experience with fintech domain. 

Nice-to-Have Skills:

• Git — standard, expected tooling, but not explicitly named in the RFP for this role.

Join an exciting journey to create a cutting-edge Consumer Data Lake for a leading global organization based in Europe. This platform will unify, process, and leverage consumer data from various systems, unlocking advanced analytics, insights, and personalization opportunities. As a Senior Data Engineer, you will play a pivotal role in shaping and implementing the platform's architecture, focusing on hands-on technical execution and collaboration with cross-functional teams.

Your work will transform consumer data into actionable insights and personalization on a global scale. Using advanced tools to tackle complex challenges, you’ll innovate within a collaborative environment alongside skilled architects, engineers, and leaders.

Key Responsibilities:

• Hands-On Development: Build, maintain, and optimize data pipelines for ingestion, transformation, and activation.
• Create and implement scalable solutions to handle diverse data sources and high volumes of information
• Data Modeling & Warehousing: Design and maintain efficient data models and schemas for a cloud-based data platform.
• Develop pipelines to ensure data accuracy, integrity, and accessibility for downstream analytics.
• Collaboration: Partner with Solution Architects to translate high-level designs into detailed implementation plans.
• Work closely with Technical Product Owners to align data solutions with business needs.
• Collaborate with global teams to integrate data from diverse platforms, ensuring scalability, security, and accuracy.
• Platform Development: Enable data readiness for advanced analytics, reporting, and segmentation.
• Implement robust frameworks to monitor data quality, accuracy, and performance.
• Testing & Quality Assurance: Implement robust security measures to protect sensitive consumer data at every stage of the pipeline
• Ensure compliance with data privacy regulations (e.g., GDPR, CCPA ..) and internal policies.
• Monitor and address potential vulnerabilities, ensuring the platform adheres to security best practices.

Requirements:

• Over 4+ years of experience showcasing technical expertise and critical thinking in data engineering.
• Hands-on experience with DBT and strong Python programming skills.
• Proficiency in Snowflake and expertise in data modeling are essential.
• Demonstrated experience in building consumer data lakes and developing consumer analytics capabilities is required.
• In-depth understanding of privacy and security engineering within Snowflake, including concepts like RBAC, dynamic/tag-based data masking, row-level security/access policies, and secure views.
• Ability to design, implement, and promote advanced solution patterns and standards for solving complex challenges.
• Familiarity with multiple cloud platforms (Azure or GCP preferred, with a focus on Azure).
• Practical experience with Big Data batch and streaming tools.
• Competence in SQL, NoSQL, relational database design (SAP HANA experience is a bonus), and efficient methods for data retrieval and preparation at scale.
• Proven ability to collect and process raw data at scale, including scripting, web scraping, API integration, and SQL querying.
• Experience working in global environments and collaborating with virtual teams.
• A Bachelor’s or Master’s degree in Data Science, Computer Science, Economics, or a related discipline.

Softvery Solutions is an international software development company working with clients across Europe and other markets.
We build dedicated development teams and digital products across web, mobile, AI, DevOps, QA and product development.

We are looking for an IT Recruiter & People Operations Specialist who will take ownership of our recruitment processes while gradually expanding into a broader People Operations role.
The role is ideal for a strong IT recruiter who enjoys working with people beyond the hiring stage and wants to grow further in HR and People Operations.

The expected focus of the role is approximately 60–70% Recruitment and 30–40% People Operations.

We are a relatively lean company, so ownership and independence are extremely important to us. We are looking for someone who does not simply execute assigned tasks, but notices what needs to be done, follows things through and proactively improves processes.

Requirements

- 2+ years of experience in IT recruitment.
- Hands-on experience managing the full recruitment lifecycle, from sourcing to offer.
- Good understanding of common software development roles and technology stacks.
- Strong sourcing skills, including LinkedIn and other recruitment channels.
- Experience conducting HR and soft-skill interviews.
- Ability to manage several recruitment processes simultaneously.
- Strong communication and stakeholder management skills.
-High level of organization and attention to detail.
Ability to independently follow up on tasks and agreements without constant supervision.
- English — B2 or higher.
- Comfortable working in a remote and international environment.

Responsibilities

- Own the full-cycle recruitment process for technical and non-technical roles.
- Work directly with the CEO, Project Managers and Tech Leads to clarify hiring requirements.
- Source and engage candidates through LinkedIn, referrals, internal databases and other channels.
- Conduct initial HR and soft-skill interviews.
- Clearly present Softvery, client projects, teams and hiring processes to candidates.
- Coordinate technical interviews, client interviews, test assignments and feedback.
- Maintain timely communication with candidates throughout the hiring process.
- Maintain structured and up-to-date recruitment pipelines in PeopleForce.
- Maintain reusable candidate pools for recurring technical roles.
- Support internal hiring as well as recruitment for client and outstaffing requests.
- Maintain complete and accurate employee information in PeopleForce.
- Coordinate onboarding and offboarding processes.
- Track vacations, sick leave and other absences together with accounting.
- Conduct regular one-to-one meetings and maintain follow-ups.
- Support performance and salary review cycles.
- Support employee engagement and internal HR activities.

Nice to Have

- Experience with PeopleForce, HURMA or another system.
- Interest in growing from recruitment into a broader People Operations / HR Generalist role.

What we offer
- Fully remote work with a high level of autonomy and direct communication with the founders.
- 1 paid Wellbeing / Mental Health Day every quarter — no explanation required.
- Health & Wellness budget for gym memberships, yoga, pilates, swimming, massage, recovery treatments, vitamins, psychological support and other wellness services.
- Paid Birthday Day Off.
- Learning Budget for books, online courses and educational materials.
- Annual salary review based on performance, contribution and company results.
- Home Office Support — a one-time compensation of $100 to help set up a comfortable remote workspace.
- Access to professional certifications and development opportunities relevant to your role.
- Opportunity to grow beyond recruitment into People Operations / HR Generalist responsibilities and gradually take ownership of the employee lifecycle.
- A lean international team where you can influence processes instead of simply following esta

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team. This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
 

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
 

What we’re looking for

• Fluent in spoken English (В2+, work with US customers);
• Experience from 0,5 year in a relevant position;
• Be flexible with the US schedule. Working hours from 16:00 pm to 00:00 Kyiv Time;
• Ability to prioritize tasks for the team and coordinate multiple projects in a changing environment.
   

What you’ll be doing

• Full cycle of project management: from participation in pre-sales preparation to the stage of successful implementation/support of the project;
• Prepares a daily, weekly, and monthly plan;
• Work with technical documentation;
• Provide reporting on the progress of tasks and the project;
• Tracking workload, deadlines, and progress on each project’s tasks.
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Skills assessment interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

About the role

ClassOwl is a school-management system used by educational institutions. We are hiring a Middle+/Senior PHP Full-Stack Developer to join the team and work on our existing product.

The application is built on a custom PHP framework. Most tasks involve extending and improving the current application: adding product functionality, changing web interfaces, maintaining APIs and integrations, and investigating issues reported from staging or production.

The developer will work across backend and frontend parts of a feature. It is important to understand an existing codebase, make changes carefully, and consider how they affect different school installations. We expect the person to take part in a feature from clarification and estimation to implementation and code review.
 

What you will work with

• backend and frontend features in an existing PHP application
• vanilla JavaScript, HTML, CSS, jQuery — not a React/Vue SPA
• MySQL and SQL queries
• REST APIs used by the mobile application
• third-party integrations
• debugging and fixing issues in staging and production
   

Responsibilities

• clarify requirements together with the Business Analyst, asking questions that help narrow down scope where needed
• estimate tasks and discuss solutions with the Lead Developer, considering the impact across different school installations
• review code from other developers and give constructive feedback
• maintain and extend REST APIs used by the mobile application
• integrate and maintain third-party services
• investigate and fix bugs reported by QA, Customer Support, and from staging/production
• write and optimize SQL queries for new and existing functionality
   

What we expect

• 4+ years of PHP web-development experience, including backend and frontend work
• strong knowledge of PHP, vanilla JavaScript, HTML, CSS, and MySQL
• experience writing and optimizing SQL queries
• experience working with an existing (legacy/production) codebase
• ability to work with REST APIs and third-party integrations
• Git and Linux experience
• English at B1 level or higher
   

Terms of cooperation

We offer two cooperation formats to choose from ФОП (standard) and ФОП+ (an extended package with paid vacation, bonuses, and additional compensations). Details of each format are discussed during the interview.

Trinity Partners is an international iGaming affiliate network working with top-tier advertisers and offering affiliates exclusive offers, strong brands, high approval rates, and stable payouts.

Our team actively participates in international conferences worldwide, follows a dynamic work approach, and provides strong opportunities for professional growth.
 

We are looking for an Affiliate Manager who can build long-term partnerships, work with performance metrics, and contribute to scaling traffic and results.
 

Responsibilities

• Attract new affiliate partners and develop long-term relationships with existing ones
• Monitor traffic quality, scale campaigns, and detect/prevent fraud
• Analyze key performance metrics (KPI, EPC, ROI, LTV) and prepare insights and recommendations
• Collaborate effectively with the team and coordinate with internal stakeholders
• Monitor market trends and optimize traffic flows
• Participate in international industry conferences
   

Requirements

• 1+ year of experience in the iGaming vertical
• Strong communication and negotiation skills
• Ability to work independently and within a team
• English level Intermediate or higher
• Proactive, result-oriented mindset with a growth-driven attitude
   

Nice to Have

• Existing affiliate partner base
• Experience working with Scaleo or other tracking platforms
• Experience in developing affiliate marketing strategies
   

We Offer

• Work with exclusive offers and reliable advertisers
• Stable payouts and high approval rates
• Opportunity to attend international conferences
• Dynamic work environment and professional growth opportunities
• Support from an experienced and collaborative team

Job Description

5+ years of experience in software development, with a focus on C#, React, and .NET Core.
Strong knowledge of object-oriented programming, design patterns, and modern software architectures (e.g. serverless, microservices, containerized, etc.).
Proficiency in front-end development using React.js and modern JavaScript/TypeScript frameworks.
Experience with cloud platforms (e.g., Azure, AWS, or GCP). - Azure preferred
Experience with CI/CD pipelines, unit testing, and deployment automation tools.
Excellent problem-solving skills and ability to work in a fast-paced, agile environment.
Experience working with Azure DevOps for task tracking and code repository would be a plus.
Experience working with AI-based productivity tools would be a plus.
Experience with NextJS and Syncfusion UI component library would be a plus.

Job Responsibilities

Perform as part of a team in designing, developing, and deploying high-quality applications using C#, React, and .NET Core working on one of the workstreams on the project in Healthcare domain.

Conduct code reviews and support junior team members to ensure technical excellence and professional growth.

Department/Project Description

Client is a leading global Contract Research Organization (CRO) that provides Phase I-IV clinical trial management, market access, and technology solutions with over 30 years of experience.

Job Description

• 6+ years of experience in cloud infrastructure architecture and DevSecOps, with a specialized focus on Microsoft Azure enterprise environments.
• Strong proficiency in Infrastructure as Code (IaC) utilizing Terraform and Azure Resource Manager (AzureRM).
• Deep expertise in designing, automating, and maintaining continuous integration and continuous delivery (CI/CD) pipelines via Azure DevOps and Azure Pipelines.
• Proven experience in containerization and cloud orchestration using Azure Container Registry (ACR), Helm 3.x charts, and Alpine Linux container images.
• Expert-level knowledge of cloud security, networking, Web Application Firewall (WAF) configuration, Azure Defender scanning, Azure Key Vault secrets management, and Azure RBAC authorization models.
• Solid background in observability, centralized log management, and performance analytics using Azure Monitor, Azure Application Insights, and Log Analytics.
• Practical experience integrating static code quality gates (SonarQube) and automated test management tools within deployment pipelines.
• Solid understanding of underlying cloud database and messaging infrastructure, including Azure SQL Managed Instance, Snowflake, Redis Cache, and Azure Service Bus.
• Self-organized personality with strong verbal/written communication skills for leading cloud engineering teams and presenting architectural solutions to technical stakeholders..

Job Responsibilities

• Define the end-to-end cloud infrastructure topology, environment strategies (Dev, QA, UAT, Prod), and DevSecOps deployment frameworks.
• Build, configure, and manage scalable Infrastructure as Code (IaC) modules using Terraform for cloud resource provisioning.
• Design, build, and maintain automated CI/CD pipelines in Azure DevOps to support Angular frontend builds, .NET 8 backend microservices, and Python AI components.
• Configure and manage container repositories, image vulnerability scanning, and release orchestration via ACR and Helm 3.x.
• Implement comprehensive monitoring, metrics collection, log aggregation, and alert management frameworks across all active cloud environments.
• Address cloud infrastructure security risks, managing network boundaries, WAF rules, identity access controls (Azure Entra External ID), and secret rotation schemes.
• Apply automation techniques to streamline dynamic feature flag management, app configurations, and multi-tenant resource provisioning.
• Deliver technical leadership to DevOps engineers, conduct rigorous infrastructure reviews, and collaborate directly with backend leads, frontend architects, and product managers.

Department/Project Description

Our client is developing an advanced industrial asset intelligence platform engineered to drive digital aftermarket transformation and equipment lifecycle monetization. The system integrates edge hardware telemetry, on-premise production software, cloud data warehouses, and generative AI to deliver a unified real-time asset tracking, service optimization, and aftermarket commerce experience for factory operators, field service engineers, and distributors.
The platform architecture centers on a multi-tenant Microsoft Azure cloud foundation anchored by Azure App Services, Static Web Apps, Azure Container Registry (ACR), Alpine Linux container environments, Helm 3.x charts, Snowflake data warehousing, and Azure OpenAI Service.
The engineering initiative focuses on architecting automated Infrastructure as Code (IaC) with Terraform, establishing enterprise CI/CD pipelines via Azure DevOps, configuring Web Application Firewalls (WAF) and Azure Defender, integrating static code security analysis (SonarQube), and managing end-to-end observability (Azure Monitor, Application Insights, Log Analytics) across Dev, QA, UAT, and Production environments.

Job Description

Proven experience as a Data Analyst or Business Analyst, or similar role, with a focus on data products
Solid understanding of data analytics and data engineering concepts
Excellent communication, interpersonal, and presentation skills
Needs strong English language understanding and communication to interface with internal stakeholders
Strong analytical and problem-solving abilities
Knowledge of agile development methodologies (Scrum, Kanban)
Experience with Data Platforms & Data translation requirements for developers

Job Responsibilities

Regular communication with the client and 3rd party managers
Data Collection & Analysis: Gather, clean, and analyze data from various internal and external sources to identify trends, patterns, and insights that can drive business decisions.
Reporting: Prepare detailed reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
Business Requirements Gathering: Collaborate with stakeholders across various teams to understand business needs and translate them into clear data and analytical requirements.
Manage the product backlog, ensuring it is clear and transparent to all
Routinely collaborate with teams on issues, the applicability of functions, technology solutions, usability, functionality
Conduct product demonstrations for stakeholders/customers

Department/Project Description

The Client is one of the leaders in medical science for more than 40 years, who committed to solving the challenges that matter most – united by a deep caring for human life. The mission is to advance science for life and transform lives through innovative medical solutions that improve patient lives, create value for end-users, and support the employees and the communities in which the Client operates.

So, choosing a career with our team isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

We are expanding our talent pool of Python Machine Learning Engineers to support upcoming international projects across various industries, including FinTech, Healthcare, Retail, Manufacturing, and SaaS.

While there is no immediate project assignment, selected candidates will become part of our network and will be among the first to be considered when new opportunities matching their expertise become available.

Our machine learning projects typically involve designing, training, deploying, and optimizing predictive models, recommendation systems, computer vision, NLP, and other AI-driven solutions using modern Python technologies and MLOps practices.

We are expanding our talent pool of Python Data Engineers to support upcoming international projects across various industries, including FinTech, Healthcare, Retail, Logistics, and SaaS.

While there is no immediate project assignment, selected candidates will become part of our network and will be among the first to be considered when new opportunities matching their expertise become available.

Our data engineering projects typically involve designing scalable data pipelines, building ETL/ELT processes, integrating multiple data sources, and developing modern cloud-based data platforms using Python and industry-leading technologies.

About The Company

 

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

 

Why does MWDN rock?

 

Here’s what you can expect when you join MWDN:

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.
  
   

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on .

 

What is your new project?

Domain: Media and Entertainment

Client Location: Israel

Company size: 5–10 employees

Founded in: 2025

 

What makes this project exciting?

 

Our new client is something really innovative! This Israel-based startup is building a mobile-first app for micro dramas - a short, scripted series made for smartphones. Think of it as TikTok with short episodes lasting 1 to 1.5 minutes.

The project already has strong support from an investor who believes in its massive potential. As it is still in the early development stage, this job is your chance to be part of a unique entertainment product. Are you ready to work on something fresh and impactful? Check out the opportunity below!

We are looking for a passionate and resourceful User Support Engineer to own the entire support function

 

What makes you a great fit
 

● 4+ years of experience in a customer support role within B2C mobile apps, gaming, or digital media

● Fluent English — excellent written and verbal communication skills, with the ability to represent the brand warmly and professionally.

● Hands-on experience with support platforms such as Intercom, Zendesk, or similar, including workflow automation and reporting.

● Strong analytical skills — comfortable digging into support data to identify trends and present findings to internal stakeholders.

● Highly organized and process-oriented, with the capability to manage high ticket volumes without compromising quality.

● Genuine empathy for users and a passion for solving problems efficiently.

● Experience handling payment and subscription-related support (Paddle, Apple IAP, Google Play).

Nice-to-have skills
 

● Familiarity with Braze, Mixpanel, or similar CRM/analytics tools.

● Background in building support functions from scratch at a scaling startup.

 

Your day-to-day in this position

 

● Support Operations: Handle and resolve support tickets across all channels (in-app, email, web), ensuring fast, high-quality responses that reflect our brand voice.

● Automation & AI Tooling: Design and implement AI-powered support workflows and automation (e.g., Intercom chatbots, macros, auto-routing) to scale coverage without scaling headcount.

● Data-Driven Insights: Analyze support conversation data to identify recurring issues, product pain points, and monetization friction — feeding those insights back to Product, CRM, and Engineering.

● Documentation: Build and maintain a comprehensive knowledge base, FAQ, and internal documentation to enable self-service and reduce ticket volume.

● Quality & Performance: Define support quality standards, track KPIs (CSAT, first-response time, resolution rate), and continuously optimize processes to hit them.

● Cross-Functional Collaboration: Collaborate closely with the CRM & Monetization team to flag user complaints related to billing, subscriptions, coin purchases, and payment issues.

 

Why work with us?

 

• People-first management with minimal bureaucracy
• A friendly company culture, proven by employees who choose to return
• Flexible working hours
• 29 days of PTO (18 working days per year pluse all national holidays)
• 10 paid recovery days
• Full financial and legal support for independent contractors
• Free English classes, with native speakers or Ukrainian teachers
• Dedicated HR support
  
   

Our next steps
 

✅ Intro call with a Recruiter — ✅ Intro with the client — ✅ Tech interview — ✅ Home assignment — ✅ Final client interview— ✅ Offer

Procimo Tech is looking for a Junior Support Engineer to join our new Product Support team.

This is a technical support role rather than general customer service. You will act as the first technical point of contact for clients using Procimo’s core products.

Your day-to-day responsibilities will include receiving and managing support tickets, investigating technical issues and identifying whether they are related to software, hardware, connectivity or configuration.

When an issue cannot be resolved directly by the Support team, you will be responsible for escalating it to the appropriate internal team — such as Development, Hardware or Project Management — providing a clear and well-documented technical analysis.

Most client communication will take place through tickets and email, although occasional phone or video calls may also be required.

As this is a new team, you will also have the opportunity to contribute to the development of support processes, documentation, FAQs and troubleshooting guidelines.

This is an entry-level position, so previous experience with Procimo’s products or industrial systems is not required. We are looking for someone who is curious, motivated to learn and interested in developing strong technical knowledge.

We are looking for an experienced VAS Project Manager in Telco who will own our value-added services end to end: from the first service concept, through operator integration and testing, to launch and the daily work of keeping services healthy and growing. 
 

If you know how mobile operators actually work (billing cycles, subscription and charging flows, the difference between a VAS that launches and one that earns), this role is for you. 

About Us

We are Salasto, an Iraqi game-changer in Telco, Software, Game Development, and AI, based in Dubai, UAE. 
 

Our mission is to elevate Iraq’s tech industries to a global leadership level, with rapid expansion into international markets. 
 

The team offers a chance to grow alongside professionals in Telco, FinTech, Product & Game Development – a diverse and innovative environment with top-level professionals from Sweden, Iraq and Ukraine.

What you will do

• Run VAS projects end to end: service concept → operator integration and testing → launch → post-launch support and iteration.
• Keep everyone aligned: daily communication with operators, external partners, and internal teams; clear ownership, clear deadlines, work that actually ships.
• Own service health: monitor stability and daily performance of live services, and act before small issues become outages.
• Resolve issues at the root: diagnose where a problem genuinely originates, then fix it or route it to the right person fast.
• Coordinate delivery: delegate to internal teams and contractors, and hold the line on quality and timelines.
• Manage service content: keep VAS-facing texts and images current, accurate, and on-brand.
• Represent our services publicly: run our social media presence so it reflects the quality of what we build.

Must Have

1. 4+ years in Telco, with hands-on VAS experience
2. Strong grasp of core operator functionality: billing cycles, charging and subscription flows, VAS lifecycle management
3. Proven track record leading VAS projects from concept through launch
4. Ownership mindset – you spot what needs doing and do it without being asked or reminded 
5. English C1 or above

What we offer

1. Remote full-time position
2. Competitive salary and company benefits  
3. Career growth 

Interviewing Process

1. Intro interview: 30 min
2. Test task
3. In-depth interview: 1 h