Jobs at Djinni

About the Company

Mamma Mia Covers is a fast-growing US–Canada DTC company in the Home & Living segment and the exclusive distributor of the Italian brand PAULATO by GA.I.CO in the US and Canada.

We operate across two main sales channels: Shopify (DTC website) and Amazon US.
The company is featured in the Inc. 5000, has a team of 40+ people, and owns warehouses in the US.

We are currently in an active scaling phase: launching new product lines and expanding into new categories (blankets, bedding, home decor).

Key Responsibilities

Own the Product Portfolio (Core Responsibility)

• Full ownership of P&L (revenue, margin, sales volume)
• Set and achieve monthly and quarterly sales and profit targets
• Manage the full product lifecycle: from niche research → development → launch → scaling
• Make data-driven decisions on pricing, offers, and promotions

Product Launch & Growth

• Identify new product opportunities through market and competitor analysis
• Build unit economics and forecast sales (3–6 months)
• Prepare business cases for leadership
• Lead product launches end-to-end:
• define product specs
• brief design and content
• coordinate suppliers (packaging, quality)
• define PPC launch strategy
• Manage launch execution in Asana (timelines, ownership, delivery)

Optimize Existing Products

• Daily performance monitoring: sales, conversion rate, rankings, reviews, competitors
• Initiate and run A/B tests (main image, content, offers)
• Analyze returns and customer feedback → identify root causes
• Drive product improvements (packaging, inserts, UX, instructions)
• Improve key metrics: conversion rate, AOV, return rate

Cross-Functional Leadership

• Set tasks and ensure quality across: designers, copywriters, PPC specialists
• Align with supply chain on stock, forecasts, and quality
• Collaborate with Amazon & Shopify channel leads on growth strategy
• Report weekly to leadership: performance, gaps, action plan

What We Expect from You

Must-have

• 3+ years in e-commerce (Amazon US required, Shopify is a plus)
• Proven experience owning P&L for a product or portfolio
• Strong understanding of unit economics, pricing, and forecasting
• Deep knowledge of Amazon ecosystem: PPC (Sponsored Products / Brands / Display), SEO, A+ Content, rankings, reviews, Buy Box
• Experience with аналитical tools:Helium10, Jungle Scout, Keepa, Sellerboard, etc.
• Strong data skills: dashboards, trend analysis, decision-making
• Experience leading cross-functional teams
• English: B2+

Nice to have

• Shopify / DTC marketing experience (email, influencers, paid social)
• Experience working with Chinese suppliers
• Understanding of branding in Home & Living
• Experience with Power BI / Looker or similar tools

What We Offer

Financial Stability: 

• Base: $2,500–3,000 depending on the candidate’s experience.
• Performance bonus: up to $1,000–1,500/month (based on KPI achievement)
• Transparent, paid 2-month probation period (fixed $2,500–3,000 )

Flexible Work Format: Remote | Full-time employment tailored to your work pace

Learning & Development:

• Coverage of professional courses and certifications
• Access to courses, materials
• Freedom to implement new tools and processes

Paid vacation: 21 days + extra days off for important personal events

Career Growth

Opportunity to grow into a Head of Product / R&D Lead role, expanding your ownership from a product portfolio to a full product direction — including team leadership, strategy, and P&L.

If this sounds like you:

• you have already owned business results, not just processes
• you enjoy making decisions and taking responsibility for them
• you want to see a direct impact of your work on revenue and profit
• you treat a product like your own business

Let’s talk. Apply and tell us about the results you’ve owned.

We are looking for a Senior Full Stack Developer who operates at Tech Lead level.

This role focuses on architecture ownership, technical decision-making, and team leadership in complex e-commerce and SaaS products.

Format: Remote (candidates located in Ukraine or Europe)
Company: 3DVisual Studio
Company type: Product
Salary: up to 5000$ gross
English level: B2+

Core Requirements & Tech Stack

• 5+ years of commercial experience with PHP (Laravel)
• 3+ years of experience with React
• Experience with Magento / Shopware / WooCommerce (at least 2 years)
• 2+ years in a Lead / Tech Lead role
• Strong experience in system architecture design
• Experience with high-load / scalable systems
• Strong knowledge of APIs, performance, and security
• Experience with legacy code and refactoring

Responsibilities

• Analyze and improve system architecture (includes creation of diagrams and documentation)
• Make and validate technical decisions
• Lead developers and ensure delivery quality
• Conduct code reviews and enforce best practices
• Communicate with stakeholders and third-party integrations

Projects We build:

• SaaS platforms
• 3D configurators
• E-commerce solutions

👉 Complex logic, integrations, and performance-critical systems

Company Benefits

• Cooperation via FOP Accounting support provided by the company (if needed)

For full-time cooperation:

• 15 days of paid vacation
• 5 paid sick days
• Paid public holidays
  
  Interview Process

HR Interview→Technical Interview→ Deep Technical / Architecture Interview→ Final Interview

Important
We are looking for a technical leader with an ownership mindset who can effectively collaborate with team members.

Our client is a leading provider of automotive services and digital marketing software, connecting the vehicle lifecycle from factory to scrapyard. They facilitate vehicle remarketing, logistics, and digital retail solutions for dealers, manufacturers, and fleet operators, specializing in defleeting, vehicle refurbishment, and electric vehicle (EV) infrastructure.

The new Marketplace is a next-generation platform that will unify vehicle remarketing across Europe. It represents a major step forward in delivering a scalable, multi-channel, and buyer-centric digital experience, while enabling OEMs, fleet clients, and dealers to operate more efficiently across borders.

Requirements
• Software Engineering background with hands on experience of .Net, AWS, Infrastructure-as-Code (Terraform), SQL & No-SQL databases and Event Driven systems.
• Experience working within fast paced teams, using Continuous Delivery and modern software Engineering practices.
• Demonstrable experience in delivering CLEAN code to a high standard, delivering software to an agreed specification and standard.
• Experience working with Product driven teams, adapting to changing demands of customers within a Lean / Agile environment.
• Experience of Test Driven Development (TDD).

Skills & Knowledge – Interpersonal and Non-Technical Skills
• Excellent interpersonal skills, verbal and written communication skills when working with both technical and non-technical stakeholders.
• Ability to articulate arguments well and is comfortable working with a wide range of stakeholders.
• A strong natural focus on what matters; delivering value and designing to minimise risk.
• Hands-on experience of working through the end-to-end project lifecycle within an Agile environment.
• The ability to work across multiple priorities in parallel and the ability to contribute to wider group strategies.
• Ability to work alone or collaboratively with minimal supervision.

The core tech Stack is emerging as follows:

• Could Platform: AWS
• IAC: Terraform
• Primary Compute: .NET 8 / Linux / Docker / AWS ECS

Elasticsearch (experience and how to query it effectively and how to ensure the index is modelled for performance)
• Worker Compute: AWS Lambda
• GraphQL – Apollo
• Databases: AWS DynamoDB
• Messaging: AWS EventBridge, SNS/SQS
• Web Experience: React
• Source Control: GitHub Enterprise
• CICD: GitHub Actions
• Observability: New Relic

Job responsibilities

• As a Senior Software Engineer, you will play a key role in the development of the New Marketplace website.
• You will work closely with cross-functional teams to deliver high-quality, scalable, and performant solutions that meet our users’ needs. If you are passionate about software development and have a strong background in .NET technologies, we want to hear from you.
• Delivery of Quality is a must, and you will pride yourself not only on your code but also all aspects of you work.

We're looking for a Firmware Engineer who enjoys working at the intersection of firmware, hardware, and signal processing.

About the project

We develop embedded communication systems based on STM32 platforms. The work is hands-on and covers the full cycle - from writing and optimizing firmware to measuring signals in the lab and collaborating directly with hardware engineers. If you like understanding not just the code but what's actually happening on the wire, you'll feel right at home here.

What you'll be doing

• Developing and optimizing firmware for STM32-based systems
• Implementing and validating communication algorithms, including OFDM
• Integrating and testing ADC/DAC functionality
• Running signal measurements and analysis using lab equipment
• Working closely with hardware and system engineers throughout the development cycle

What we're looking for

• Solid C programming experience for microcontrollers, specifically STM32G4 series (STM32G484 is a plus)
• Good grasp of electronics and hardware interaction
• Hands-on experience with OFDM communication implementation, including DAC/ADC work on STM32
• Comfort using lab equipment - oscilloscope, spectrum analyzer
• Practical understanding of EVM (Error Vector Magnitude) measurement

Nice to have

• Background in signal processing or wireless communication systems

• Experience debugging and optimizing embedded communication systems

   

The team is small, which means less overhead and more ownership. You'll work across the full development cycle and have real impact on what gets built and how it performs.

Responsibilities:

• Lead and manage a C&B / payroll finance function (20–25 people) across multiple countries and entities;
• Ensure accurate payroll, bonuses, benefits, equity, and tax-related payments across all geographies;
• Build financial reporting and control system for all compensation processes, reporting to CFO;
• Drive automation and optimization of payroll and compensation processes (ERP/1C/Baz, Excel, internal tools);
• Implement and maintain strong internal controls, audits, and compliance across all locations;
• Manage multi-country, multi-format employment structures (B2B, contractors, mixed models);
• Optimize costs, processes, and tax burden across group entities;
• Solve operational and cross-team issues, ensuring structure, transparency, and accountability.

Requirements:

• Experience in senior leadership role (Head/Director) with 20+ people in management;
• Strong background in payroll, C&B, financial control, or HR accounting in large structured companies;
• Experience with multi-country operations and complex payroll systems;
• Advanced Excel skills + experience with ERP systems (1C/Baz or similar);
• Proven experience in process automation and optimization of finance/payroll workflows;
• Strong understanding of taxation, payroll compliance, and financial controls;
• Experience working with different employment formats (B2B, contractors, mixed models);
• Strong analytical mindset + ability to build structure in complex, unorganized environments;
• Willingness to work in multi-location setup with Cyprus as key hub (relocation/onsite required for onboarding).

Every year, millions of digital lives vanish. Social media platforms freeze accounts or delete data after a period of inactivity, because of death. Families lose thousands of photos, years of thoughts, and the voice of those they loved-simply because no tool exists to rescue them.

In Ukraine, this is a crisis of national memory. For families of fallen heroes and millions of displaced people, a digital memorial isn't a luxury; it’s the only way to stay close. We are building the "Digital Vault" that turns fragile social media archives into a permanent family legacy.

The Technical Challenge (What you will build)

We have the concept, the design, and the waitlist. We need you to build the Digital Archeology Engine.

1. The Parser (The "Moat"): Build a system to ingest massive, messy ZIP archives from Meta/Google, extract metadata, and auto-reconstruct a chronological life story.
2. AI Narrative: Use LLMs to transform raw data into a human-readable biography.

3. The Phygital Bridge: Create a web-first ecosystem where scanning a QR code at a memorial stone or on a photo frame instantly opens a rich, lightning-fast media sanctuary-no app download required.

    

The Tech Stack (Flexible, but leaning toward)

• Web: Next.js (SSR is critical for SEO and instant loading).
• Backend: Node.js / Python (for AI pipelines) / PostgreSQL.
• Mobile: PWA or React Native (shared logic).

• Infrastructure: AWS S3 (secure, long-term vaulting).

   

Who you are

• You ship. You’ve launched real products to real users. You care more about "working" than "perfect."
• You own the stack. At this stage, there is no "that’s not my department." You are the department.
• You understand "The Why." If you’ve ever looked at a photo of a lost loved one and wished you could hear their story again, you are the right person.

• You are an Architect. You aren't building for the next quarter; you are building a vault meant to last for decades.

   

What we are NOT looking for

• Part-time enthusiasts or "consultants."
• Architects who want to spend 6 months drawing diagrams before shipping code.

• Anyone who needs a 50-page spec to start. We move fast and iterate.

   

The Deal

• Real Co-founder status: You have a seat at the table for strategy, fundraising, and product vision. Your name is on the company.

• Sovereign Equity: We are honest about the sacrifice of deferred salary, so we are ready to give part of ownership.

   

How to Apply

Email with the subject: "Tech Co-founder - E-Memory"

Tell us:

1. Why this mission matters to you personally.
2. A link to something you’ve shipped.
3. The hardest technical challenge you see in building a "permanent" archive.

Sales Development Representative (SDR) / Sales Assistant (Growth Path)

We are looking for a proactive and detail-oriented SDR to support our international sales efforts. 
In this role, you will work on defining and refining ICP segments, identifying and engaging potential leads, and conducting initial qualification.

Your responsibilities will include outbound prospecting, initiating first-touch communication with potential clients, and building a healthy top-of-funnel pipeline. 
You will collaborate closely with the sales team to ensure smooth handoff of qualified opportunities.

This role can expand significantly depending on your skills, initiative, and performance. 
For candidates with less experience, we are open to hiring a Sales Assistant with a clear development path toward a full SDR role.

We operate in a global environment, so strong English communication skills are required. 
Additional languages are a plus and will be considered an advantage.

We are flexible and open to both full-time and part-time arrangements, depending on your availability and preferences.

Experience in sales of services is preferred, not products.

IT experience is also a plus.

If you are motivated to grow in sales and work in an international setting, we’d be glad to hear from you.

We are looking for a talented and experienced Paid Media Specialist to join our team. The ideal candidate should have a proven track record in planning and executing effective multichannel digital campaigns across platforms such as Google Ads, Facebook, Instagram, LinkedIn, and more. They should understand how to optimize each channel and know how to effectively measure performance. It is important to us that the candidate has experience working with service companies in the B2C segment, as well as practical experience in launching and optimizing advertising campaigns in Amazon Ads, with an understanding of key performance metrics.

You will work closely with our clients and internal teams to develop and implement strategies that drive traffic, conversions, and ROI. A passion for marketing and a commitment to high-quality work are essential.

Work Schedule: Monday-Friday, 10:00 - 19:00

Key Responsibilities

• Develop, implement, and optimize advanced digital campaigns from concept to launch
• Conduct in-depth keyword research and audience targeting to improve campaign performance
• Monitor and analyze campaign results, providing actionable insights and recommendations
• Create compelling ad copy, creative assets, and landing pages to increase engagement and conversions
• Utilize Google Analytics, Google Tag Manager, Google Search Console, UTM tracking, and other analytical platforms
• Collaborate with clients and internal teams to align paid media strategies with overall marketing goals
• Manage budgets efficiently to maximize ROI and meet client expectations
• Prepare detailed performance reports, including KPIs and ROI metrics

• Stay current on best practices and emerging technologies in digital advertising

   

Qualifications

• Bachelor’s degree in Marketing, Advertising, or a related field
• Minimum of 2+ years of experience in a marketing agency managing digital media campaigns for multiple clients
• Proven experience with Google Ads, Meta Ads, LinkedIn Ads, Microsoft Ads, and other PPC and display advertising platforms
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Ability to create tailored campaigns for clients’ specific markets
• Excellent written and verbal communication skills
• Proficiency in analytical tools such as Google Analytics, SEMrush, and others
• Creative mindset for developing engaging ad content
• Strong project management and multitasking abilities in a fast-paced environment

• Exceptional organizational skills and attention to detail

   

Preferred Skills

• Google Ads certification
• Experience with A/B testing and conversion rate optimization
• Basic understanding of SEO principles

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Miro Solutions Partner, Okta & Microsoft Partner.

Since 2017, we’ve been implementing, migrating, integrating, administering, and auditing cloud solutions everybody knows—all the way from PoC and training to ongoing support and GenAI guidance, always with the customer’s IT setup in mind.

Businesses get to capture the value of compelling products that span cloud computing, location and mapping, borderless collaboration, peerless customer service, and DevSecOps.

We’re currently looking for a Marketing Manager to join our team. In this role, you’ll help shape and manage marketing efforts across various channels—supporting key business goals, generating leads, strengthening our brand, and building meaningful connections. Your work will play an important role in how we communicate, grow, and deliver value. We’re excited to meet someone who’s ready to make a real impact 💚

Requirements

• Minimum of 3 years of experience in a marketing manager role, ideally within the B2B space.
• Proven ability to plan and execute campaigns across various channels, and/or develop content and shape content strategies.
• Solid understanding of lead generation, brand awareness, content creation, event execution, and other key B2B marketing activities.
• Experience working with CRM systems such as HubSpot or similar platforms.
• Familiarity with advertising tools including Google Ads, Facebook, Instagram, LinkedIn, and a basic grasp of Google Analytics.
• Upper-intermediate to advanced English proficiency, both written and spoken.
• A proactive mindset with a collaborative, solution-oriented approach.
• Excellent communication skills and the ability to work effectively with cross-functional teams.

Responsibilities

• Collaborate with the team to plan and execute multi-channel marketing campaigns that drive pipeline growth and strengthen brand awareness.
• Develop and launch initiatives that promote the company’s products and services across key channels, including social media, email, digital media, paid search, SEO, and others.
• Monitor campaign performance, test new approaches, and continuously optimize to support business goals.
• Identify and explore new platforms and touchpoints to engage target audiences across the entire funnel—from awareness to conversion.
• Build and nurture strong relationships with partners and clients through joint marketing activities such as special projects, events, success stories, co-branded content, and other.

Would be a plus

• Proven writing skills with experience in the technology and software sectors, specifically within a B2B context.

Work conditions

• Advance with Top Cloud Brands: Build your cloud marketing expertise with Google Cloud, Asana, GitLab, Zendesk, HubSpot, Miro, Okta, and Microsoft.
• Expand Your Reach: Lead meaningful campaigns across EMEA, making an impact in diverse and dynamic markets.
• Make a Real Difference: Drive smart, results-focused strategies that truly resonate with our clients.
• Grow with a Supportive Team: Join a team that celebrates your wins and encourages your growth every step of the way.
• Experiment & Innovate Freely: Bring your ideas to life in a culture that values creativity and is open to new approaches.
• Earn What You Deserve: Enjoy a competitive salary and a transparent bonus system tied to your results.
• Flexible Remote Schedule: Work flexibly remote or join us for a coffee in Kyiv or Prague offices.
• Comprehensive Leave: 24 vacation days, bank holidays, and unlimited sick leave.
• Continuous Learning: Access sponsored educational opportunities such as courses, conferences, meet-ups, company-sponsored English learning groups to keep your skills sharp and relevant.
  
  When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
  Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

About Arima

Arima (founded in 2019) builds Canada’s most advanced marketing-data platform. Hundreds of brands use our live market-mix modelling, consumer-insight discovery, and media-planning tools to turn raw data into smarter decisions.

We are a small, friendly, international team (half based in Canada, half in Ukraine), working remotely to build software products we truly own.

What You’ll Do

• Design, build, and maintain robust, scalable backend services and APIs with Python and Flask
• Architect and ship customer-facing features with React and TypeScript
• Apply domain-driven design principles using Ports/Adapters (Hexagonal Architecture) on the backend
• Own components end-to-end on the frontend: architecture, tests, performance, documentation
• Keep the UI fast, accessible, and consistent across browsers and devices
• Optimize database interactions, application performance, and reliability
• Collaborate closely with product, data-science, and engineering teammates through PRs, Slack, and Google Meet

• Champion clean, maintainable, modular code and solid engineering practices

   

Our Tech Stack

Backend

• Python, Flask
• SQL databases (PostgreSQL, SQLite)
• SQLAlchemy ORM
• Domain-Driven Design, Ports & Adapters architecture
• RESTful APIs (documented with Swagger/OpenAPI)
• Docker

Frontend

• React, TypeScript, Vite
• Zustand state management
• MUI 6, CSS-in-JS
• REST integration (axios)
• Astro.js for the landing page

You Bring

• Strong experience in full-stack and/or backend-heavy development with Python/Flask
• Solid skills with React and TypeScript for modern front-end work
• Knowledge of Domain-Driven Design and Ports/Adapters (Hexagonal Architecture)
• Understanding of state management and component architecture (React + Zustand)
• Proficiency in writing maintainable, tested, well-documented code
• Confident English (B2+) for daily stand-ups and code reviews

Nice-to-Have

• Experience with Docker and container orchestration
• Familiarity with cloud infrastructure (GCP, Azure)
• Astro SSR (server-side rendering)
• GraphQL
• Performance tuning and Web Vitals
• Interest in data-visualization or data-science concepts

Why Arima?

• Competitive USD salary, paid regularly
• 100% remote (work anywhere in Ukraine)
• Flexible hours and minimal meetings
• Friendly, supportive team culture
• Significant ownership over the product and its technical architecture
• No outsourcing — join us permanently to build impactful software together

Hiring Process

1. 30-min intro chat + light technical screen
2. 60-min deep-dive coding interview with our engineers
3. Offer — no take-home test

During this time, about 300 applications and websites have been created: custom ERP, CRM, medical solutions Odeza, web application development Exoticsacing, online booking WelcomeSaudi, online marketplace and review platform NoCowboys, official medical education platform ExchangeCME.

We are looking for a Project Manager for our team, who will manage new projects and support existing ones.

Requirements:
- Experience in IT(web) from one year and above

- Knowledge of Software Development Methodologies i.e. Agile / Waterfall

- Knowledge of different engagement models (fixed price and T&M)

- Understanding of SDLC

- Excellent communication and negotiation skills.

- Good spoken and written English skills (most of the customers are US-based companies).

Responsibilities:

- Participation in selling activities: Participation in and facilitation of Estimation and discovery activities.

- Own the deliver projects from beginning to end, and ensure the quality of the delivery according to the expectations.

- Direct communication with customers (text and voice).

- Resource management: budget, people management.

- Risk and change management.

Will be a plus:

- Sales background

- Technical skills

We offer:

- Interesting and challenging work in a large and dynamically changing environment.

- Exciting projects with cutting-edge technologies.

- Competitive salary + bonus system.

- Work in a team of professionals.

Further salary growth and development in the company will depend on the results of work and on the employee’s personal qualities. 

If you are interested in this vacancy, we will be happy to chat and answer your questions.

We’re looking for an HR Generalist to support our team and manage day-to-day HR processes.

What you’ll do

• Run regular 1:1s with team members
• Support a positive and open team environment
• Handle onboarding and offboarding
• Keep HR processes and documentation organized
• Work with accounting on salaries and employee payments
• Track vacations and time off
• Manage employee equipment (issuing and tracking)

• Help organize small team activities 

   

Recruitment (part of the role):

• Run hiring processes from start to finish
• Source and interview candidates

• Work with agencies when needed

   

What we’re looking for

• 2+ years of experience in HR (Generalist or similar role)
• Experience in IT companies is a plus
• Good communication skills and empathy
• English: Intermediate or higher

• Ability to work independently and prioritize tasks

   

Working format

• Kyiv-based, hybrid (1–2 days per week in the office, Golden Gate area)

   

What we offer

• Hybrid work format 
• 15 vacation days + 10 sick days
• Health insurance
• Corporate English classes
• We provide accounting support 

• Friendly and supportive team

   

Hiring process

• CV review
• Intro call
• Final interview

For one of our clients, we are seeking a Senior Developer with deep expertise in code and Architecture - and above all, the ability to lead bold technological processes and change the rules of the game. You will work in a small team as the leading developer, technology-wise, and lead the system modernization effort.

If you live and breathe code, love automation, and get excited by the opportunity to write less and create more - this is your place.

Responsibilities:

• Leading the transition from old version to modern microservices architecture
• Leading work with tools like GitHub Copilot and other LLMs as daily tools
• Accelerating development processes, automating tests, documenting and understanding complex code
• Defining new standards for high-volume development environments
• Technical leadership - including training, mentoring, and hands-on implementation
• Implementing code solutions quickly and with high quality in critical systems environments
• Modernization of the system, from Angular 5 & 13,  .NET 4.6.2  & Node.JS 10.15 to the latest versions.

Requirements:

• 7+ years of backend development experience in C#/.NET and Node.js.
• 4+ years of experience in Angular.
• Great English communication skills.
• Previous Tech Lead experience.
• Proven experience in rapidly improving development speed and reducing bugs using AI-based tools
• Ability to lead end-to-end development processes, including scaling, documentation, and automation
• System-level thinking, business orientation, and training skills
• Experience working with microservices architecture and building APIs
• B.Sc. in Computer Science or a similar technological field – required

Relevant Technologies:

• Backend: Node.js/C#/.NET Framework, ASP.NET Web API/Core, Entity Framework.
• Databases: SQL Server, MongoDB, Redis
• Messaging: RabbitMQ
• Frontend: Angular 5+, TypeScript
• Cloud & Containers: Azure / AWS, Kubernetes

Overview: Sales skills required
We are seeking an experienced Call Center Operations Manager with a strong background in the BPO industry to lead and manage outbound calling campaigns. This role requires a hands-on leader who understands Teleperformance-style operations end-to-end, can build and manage high-performing calling teams, and drive results in home improvement service campaigns.

Key Responsibilities:

• Full Operations Ownership:
  Manage call center operations end-to-end, including campaign setup, dialing strategy, script implementation, and daily performance management.
• Team Management & Readiness:
  Build, train, and lead a team of outbound callers (agents), ensuring they are fully prepared with scripts, tools, and performance expectations.
• Outbound Campaign Execution:
  Oversee lead generation and appointment-setting campaigns, particularly in home improvement services (e.g., HVAC, plumbing, roofing, etc.).
• Tool & System Expertise:
  Utilize and manage dialing platforms and CRM tools such as AutoReach (or similar dialers), ensuring efficiency and high contact rates.
• Script Development & Optimization:
  Develop, implement, and continuously refine call scripts to improve conversion rates and customer engagement.
• Performance Management:
  Monitor KPIs such as call volume, conversion rates, contact rate, and ROI; take corrective actions to meet targets.
• Data-Driven Decision Making:
  Analyze campaign data, optimize lists, dialing strategies, and agent performance based on insights.

• Client & Service Alignment:
  Ensure all operations align with service-based business needs, especially within home improvement verticals.

   

Key Requirements:

• Minimum 5+ years of experience in BPO / call center operations, preferably within Teleperformance or similar environments
• Proven experience managing outbound calling teams (lead generation / sales / appointment setting)
• Strong knowledge of dialers (e.g., AutoReach or similar systems) and CRM platforms
• Experience in home improvement or service-based industries is highly preferred
• Ability to create scripts, train teams, and launch campaigns from scratch
• Hands-on, execution-focused mindset — not just management, but operational involvement
• Strong leadership, coaching, and performance management skills

Core Competencies:

• Operational excellence in BPO environments
• Outbound sales and lead generation strategy
• Team leadership and accountability
• Data analysis and performance optimization
• Process building and scaling

Dynamica Labs — IT company specializing in the implementation of Microsoft Dynamics 365 CRM solutions for clients across the US and UK markets. 

We are looking for an ambitious Sales Manager who will be responsible for active B2B acquisition of new clients, as well as the professional management and development of existing accounts.  
 You will work with international companies, identify potential clients, initiate communication, and create new business opportunities for the sales team, directly contributing to the company’s revenue growth. 
 

Requirements 

• 2+ years of experience in IT sales / lead generation / SDR role 
• Proven experience working with clients in the US market 
• Strong understanding of IT services and CRM solutions 
• Upper-Intermediate+ level of English for international communication 
• Strong communication, active listening, and objection-handling skills 
• Ability to quickly qualify leads and identify decision-makers 
• Self-motivated, results-oriented, and proactive mindset 
• Ability to work independently and achieve activity-based KPIs 
   

Responsibilities 

• Support the full sales cycle, including prospecting, qualification, proposal preparation, negotiation, and deal closing 
• Identify client needs, provide consultations on company services, and prepare tailored commercial proposals  
• Conduct sales calls, presentations, and introductory product demonstrations 
• Build, develop, and maintain long-term relationships with clients and partners, supporting them throughout all stages of cooperation 
• Collaborate with delivery teams to ensure successful project execution 
• Maintain accurate and up-to-date sales records and reporting in CRM systems 
• Achieve and exceed established sales KPIs and contribute to revenue targets 

Benefits 

• London-based company and Microsoft Solutions Partner for Business Applications 
• Business system integrator with UK and US clients. 
• Work with CRM-focused projects and modern Microsoft technologies. 
• Opportunities for professional and career growth. 
• Skilled management and well-established processes. 
• Friendly and collaborative team environment. 
• Transparent payment system. 
• Remote work. 
• Paid public holidays, annual leave, and sick days.