Jobs at Djinni

We are seeking a highly skilled Linux Administrator/DevOps to join our IT team. You will play a key role in managing and optimizing enterprise Linux systems across our global operations while supporting modern infrastructure, development workflows, and automation. This role is ideal for someone who thrives in a fast-paced, evolving environment and is eager to expand their skillset into the realms of DevOps, SecOps, and cloud-native technologies.

Responsibilities:

• Administer and maintain RHEL, Ubuntu, and Oracle Linux systems across enterprise environments;
• Configure, deploy, and upgrade Linux workstations and servers, ensuring optimal performance, reliability, and security;
• Implement and enforce organizational policies related to security and compliance, particularly within the context of Linux systems;
• Provide Linux support for Kubernetes, Docker, and other containerized environments, enabling seamless cloud-native development and CI/CD pipelines;
• Automate administrative processes using scripting and internal tools, contributing to greater operational efficiency;
• Implement and manage DevOps practices, including infrastructure-as-code (IAC) and continuous integration/deployment;
• Work with configuration management tools such as Puppet, Ansible, and others to streamline server provisioning, software deployment, and system configurations;
• Oversee the integration of Linux systems with enterprise-level Networking solutions, including Active Directory and identity management frameworks;
• Manage the security of systems through advanced configuration, applying best practices from CIS Benchmarks, and actively ensuring systems comply with industry standards;
• Collaborate with the SecOps team to implement security policies, hardening techniques, and continuous security monitoring;

• Troubleshoot, resolve, and perform root cause analysis on system-related issues while ensuring minimal downtime and optimal system performance.

   

Requirements:

• 3-5 years of experience in Linux administration with deep hands-on knowledge of RHEL, Ubuntu, and Oracle Linux;
• RHCSA certification (Red Hat Certified System Administrator) - big advantage;
• Strong scripting skills for automation (e.g., Bash, Python, or other scripting languages);
• Experience with configuration management tools such as Puppet, Ansible, or similar;
• Experience integrating Linux systems with networking and identity management solutions (e.g., Active Directory, LDAP);
• Solid knowledge of system security practices, with experience in hardening Linux systems based on CIS Benchmarks and other security frameworks;
• Hands-on experience with virtualization technologies and working with VM solutions in large-scale environments;
• Familiarity with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker, Kubernetes);

• At least Upper-Intermediate English level.

   

Would be a plus:

• Expertise in cloud environments (Azure) and integrating Linux-based systems into cloud infrastructures;
• Experience with security compliance, risk management, and implementing automation for SecOps;
• Experience with network automation and related tools;
• Familiarity with cloud-native tools, including container orchestration platforms and services;
• Knowledge of advanced networking protocols, including VLANs, VPNs, firewalls, and DNS.

We are looking for a hands-on Senior Microsoft Dynamics 365 CE / Power Platform Engineer to join a distributed engineering team. The client is an established Australian independent software vendor building a production platform for the financial planning sector. This platform helps businesses manage client relationships, onboarding, compliance workflows, and integrations with external financial systems. The product is built primarily on the Microsoft ecosystem. Your main focus will be taking strong technical ownership to customize the core product, drive complex integrations, and potentially explore AI and automation initiatives.
 

Key Responsibilities:

• Customize and extend Dynamics 365 CE / Dynamics 365 Sales.
• Develop C#/.NET plugins, custom APIs, workflows, and integrations.
• Create Power Apps and Power Automate cloud flows.
• Design and support Dataverse-based business processes.
• Integrate Dynamics 365 with external financial and business platforms.

• Provide senior technical direction, troubleshoot existing functionality, and deliver robust production improvements.

   

Requirements:

• Senior-level, hands-on experience with Microsoft Dynamics 365 CE or Dynamics 365 Sales.
• Strong Power Platform expertise, particularly with Power Automate, Power Apps, and Dataverse.
• Practical C#/.NET experience developing plugins, APIs, workflows, or integrations.
• Proven experience delivering specific Dynamics 365 CE/Sales projects, not only general Microsoft, Azure, or .NET development.

• Ability to work independently, take technical ownership of tasks, and contribute effectively to a production platform.

   

Nice to Have:

• Azure integration services: Azure Service Bus, Azure Functions, Logic Apps, Key Vault, or similar.
• Advanced Dynamics components: PCF controls, Custom Pages, React/TypeScript web resources, or FetchXML.
• Experience with Sales-module processes (Lead-to-order, pricing), data migration, or Power BI operational reporting.
• AI & Automation: Experience applying AI in business systems, Microsoft Copilot, document extraction, or intelligent workflow routing.

• Background in financial services, wealth management, or another regulated industry.

  
   

We offer:

• Flexible working schedule
• Fully remote work
• Compensation for medical, educational and sports activities
• Professional growth opportunities
• Internal knowledge-sharing talks
• Awesome team events and activities
• Paid vacation and sick leave

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.

This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.

The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform

- Build and enhance data processing pipelines using Java and Apache Spark

- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources

- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions

- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle

- Translate business and regulatory requirements into robust technical solutions

- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality

- Investigate and resolve data and application issues in development, test, and production environments

- Improve application performance, scalability, and reliability for high-volume data processing workloads

- Contribute to the design and implementation of reusable components and engineering best practices

- Participate in code reviews, testing, and release activities to ensure high-quality deliverables

- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model

- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills Description:

- 6+ years of commercial experience with Java

- Experience in designing and developing scalable, high-performance backend applications

- Good knowledge of SQL and working with large datasets from multiple data sources

- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Experience in financial services, investment banking, or regulatory reporting projects

- Familiarity with data quality, reconciliation, and control frameworks

- Experience working with large-scale enterprise data platforms

- Knowledge of cloud environments and modern data platform architectures

- Understanding of CI/CD practices and automated deployment pipelines

- Experience working in Agile / Scrum teams within a distributed global setup

Languages:

English: B2 Upper Intermediate

We are looking for an experienced Engineering Manager to lead and scale our engineering teams building a high-performance trading platform. You will be responsible for people leadership, delivery excellence, and technical direction across a hybrid infrastructure.

This role sits at the intersection of engineering, infrastructure, and business, with a strong focus on reliability, performance, and scalability in a latency-sensitive environment.

Responsibilities

• Lead and manage one or multiple cross-functional engineering teams (infrastructure)
• Own delivery, quality, and technical outcomes for your teams
• Own strategic initiatives in engineering department
• Partner closely with Product, Trading, and Senior Engineering leadership to translate business requirements into technical execution
• Drive and evolve engineering processes: planning, estimation, CI/CD, code reviews, testing, and release management
• Guide architectural decisions for systems running on hybrid infrastructure
• Ensure high availability, performance, and observability of production systems
• Identify and reduce technical debt, while maintaining delivery velocity
• Hire, onboard, mentor, and grow engineers; conduct 1:1s and performance reviews

• Foster a culture of ownership, customer first, and result-oriented

   

Requirements

• 7+ years of professional experience as a DevOps Engineer
• 3+ years in an Engineering Manager role
• Background in financial systems, trading platforms, or other high-reliability domains
• Strong understanding of backend systems
• Experience operating systems on different cloud systems (EC2, networking, security, monitoring)
• Knowledge of CI/CD pipelines, infrastructure automation, and deployment strategies
• Familiarity with observability tools (metrics, logging, alerting) and performance monitoring

Will be a plus

• Experience working with on-premise infrastructure and hybrid environments
• Hands-on experience in Ruby
• Experience with low-latency or high-throughput systems
• Exposure to trading, fintech, or market-data platforms
• Experience scaling teams and systems
• Hands-on experience with infrastructure-as-code tools

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

ClickDealer is hiring a Junior Affiliate Manager - Warsaw office, no experience required. 

ClickDealer is one of the top-5 CPA networks worldwide! Since 2012, the company has been in performance marketing, partnering with over 2,000 advertisers across more than 40 verticals. HQ in the Netherlands, and over 5 offices across the globe.

No experience required - what matters more is analytical thinking, curiosity with data, and readiness to learn fast on real tasks.

What we expect:

• Fluency in written and spoken English;
• Strong communication and negotiation skills;
• Comfortable working with large volumes of data and drawing insights from it;
• A genuine drive to keep learning: this market moves fast.

What you'll be doing:

• Recruiting and onboard new partners;
• Handle day-to-day communication and negotiations;
• Track sales and profit trends, monitor competitor activity, hit KPIs;
• Keeping a pulse on market trends. 

We offer:

• Competitive fixed salary + performance-driven bonuses;
• 20 paid vacation days + paid sick leave;
• 50% coverage for sports, therapy, courses, and language classes;
• Opportunity to develop and gain new knowledge in a company oriented to the international market.

D8ads is hiring an Affiliate Manager (Dating)

D8Ads is an innovative performance marketing agency dedicated exclusively to the dating vertical. Born from a well-established CPA network, D8Ads brings together over a decade of expertise, in-house technology, and deep industry partnerships.

If you've got experience in affiliate marketing and know how to grow partnerships in the dating vertical, not just maintain them — let's talk!

What we expect:

• 2+ years of experience in affiliate marketing, across Dating vertical;
• Fluency in written and spoken English;
• Strong communication and negotiation skills;
• Comfortable working with large volumes of data and drawing insights from it;
• Ready to travel to international conferences and represent the company;
• An existing base of affiliate partners in the dating vertical is a strong plus.

What you'll be doing:

• Managing and growing relationships with existing affiliate partners;
• Acting as the main point of contact, from contracts and negotiations to day-to-day support;
• Running multiple campaigns at once: budgets, payouts, creatives, offer updates;
• Monitoring traffic quality and volume, catching risks early;
• Keeping a pulse on market trends and sharing insights with the team.

We offer:

• Competitive fixed salary + performance-driven bonuses;
• 20 paid vacation days + paid sick leave;
• 50% coverage for sports, therapy, courses, and language classes;
• Cross-team knowledge sharing - no unnecessary bureaucracy. 

More about us: https://d8ads.com

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We're looking for a Junior CRM Manager with iGaming experience who knows how to build personalized communications, analyze retention metrics, and launch campaigns that keep players coming back again and again.

🧭 What makes you a great match:

• 1+ years of experience as a CRM Manager in Gaming;
• Understanding of key retention metrics and strong analytical skills;
• Knowledge of structures and mechanics of personalized communication;
• Experience building automated and trigger-based campaign flows;
• Confident user of Customer.io, Braze, Smartico, or similar platforms;
• Copywriting skills (of course with AI) and basic HTML for email templates;
• Experience working with Tier 1 markets — a plus;
• English proficiency - Upper-Intermediate level or higher (team communication is in English).

📅  Your daily adventures:

Operational tasks:

• Set up, launch, and analyze CRM campaigns (daily, weekly, themed, holiday campaigns);
• Create monthly promo plan and execute it;
• Create and optimize automated communication flows (triggers, welcome-flow, lifecycle logic);
• Manage multi-channel communications: email, push, SMS, onsite, in-app, messengers.

Additional responsibilities:

• Segment users based on lifecycle stage, gaming, and payment behavior;
• Collaborate with designers and content managers on creatives and campaign texts;
• Contribute to setting and adjusting campaign KPIs: OR, CTR, CR, Retention, Reactivation.

Team and cross-functional collaboration:

• Work closely with VIP, Promo, BI, Product, Content, and Support teams;
• Participate in planning the quarterly CRM roadmap;
• Prepare campaign reports and presentations;
• Collect and implement player feedback (in collaboration with CS and VIP teams).
   

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Keep IT operations seamless. Build structure. Drive automation.Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:

– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.

Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


 Send over your CV now — we’d love to get to know you better!

We are inviting you, a highly motivated and results-oriented Windows DevOps Engineer, to join our team on a full-time basis, ensuring and developing solutions, as well as strengthening the product infrastructure.
 

Our team has unique expertise in research, analysis, and product development. Relying on technical insights and a data-driven approach, we create disruptive, future-defining innovations in the fintech industry that remain our basis for success.
 

Responsibilities

• Setting up and maintaining the trading infrastructure of the project
• Interaction with engineering teams and stakeholders
• Drawing up documentation and instructions for the operation of the infrastructure
• Providing technical leadership for the customer
• Providing effective business solutions
   

Requirements

• 3+ years of experience in DevOps practices
• Proven expertise in configuring and managing Windows servers
• Proficiency in scripting with PowerShell
• Solid experience in administrating MySQL databases
• Strong background in network information security, including implementation and maintenance
• Hands-on experience with monitoring tools and systems
• Extensive knowledge and experience with Ansible and Terraform
• Experience in building and managing CI/CD pipelines
• Ability to develop and implement practical and effective solutions
• Experience with cloud platforms (AWS, Azure, Alibaba, etc.)
• English Intermediate and higher
   

Will be a plus

• Experience with CFD domain
• Experience managing MetaTrader server environments
• Knowledge of Docker, Kubernetes
• Proficiency in programming languages such as Python, C#
• Knowledge of PostgreSQL databases
• Experience working with enterprise network architectures and server platforms
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a strong Team Lead of Affiliates to join an international company operating in the Nutra vertical across European and Latin American markets.

What you’ll do

• Build, develop and manage an Affiliate team of 3–4 people
• Hire, onboard, motivate and mentor Affiliate Managers
• Develop and grow relationships with international webmasters and partners
• Scale traffic volumes and expand the partner network
• Support Affiliate Managers with launches and day-to-day challenges
• Monitor traffic performance, analyze data and optimize key metrics
• Resolve partner-related issues and maintain a high level of service
• Attend industry conferences and develop new partnerships

What we’re looking for

• 1–2+ years of experience in Nutra
• 2+ years as a Team Lead of Affiliates or comparable management experience
• Proven experience working with international markets and foreign partners
• Experience managing a team of 3+ people
• Strong expertise in working with webmasters and traffic sources
• Solid knowledge of Facebook and SEO traffic
• Strong analytical skills and a data-driven approach
• Experience with European teams/webmasters is highly preferred
• Experience with Asia, LATAM, the US or UAE is a plus
• English — B2+
• Ukrainian and Russian — C1+
• Willingness to travel to industry conferences

What we offer

• Fully remote position
• Monday–Friday, start between 09:00 and 10:00 Kyiv time
• 9-hour working day (8 working hours + 1-hour break)
• KPI linked to the team's traffic performance
• 28 paid calendar days of vacation per year
• Paid sick leave
• 5 additional days off per year
• Corporate English lessons
• Gym compensation

A global Marketing Technology company, recognized by leading industry analysts, is helping some of the world's most well-known brands drive customer engagement through a unique combination of data, technology, and creativity. With a strong product, a proven business model, and the mindset of a fast-growing startup, the company is entering an exciting stage of growth.

Joining a team of talented professionals across multiple global locations offers excellent opportunities for career development, with a strong culture of internal promotion and continuous learning.

The company is looking for a Technical Support Specialist – an energetic self-starter and problem-solver with strong technical skills, eager to learn, grow, and deliver exceptional support while working alongside experienced professionals.

Responsibilities:
 

• Monitor, maintain, and support production environment
• A key person for integration projects and requests from customers (data oriented)
• Construct ETL processes
• Conduct data QA and analysis
• Perform configuration management
• Create robust and scalable processes
• Communicate directly with customers to solve technical issues
  
  Requirements:
• Working hours 9AM - 18AM in 9 hour shifts 5 days a week
• Outstanding technical skills
• Experience with SQL
• Fast learner looking to be exposed to, and work with new technologies
• Strong interpersonal and communication skills
• Team player with self-learning and problem-solving abilities
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks
  
  Desired:
• Experience working with enterprise-grade customers
• Experience with operating systems such as Windows and Linux
• Experience debugging issues in web applications – logs, networking, etc
• Experience with monitoring tools (DataDog)
• Experience with working with APIs and integrations
• Understanding of networking terminologies and functionality such as DNS, http, ports, et

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for a Retention manager.

You are our candidate if:

• Have 4−6 years of successful experience in retention, CRM, loyalty, or lifecycle marketing;
• Experience in e-commerce, service-based businesses, fintech, telecom, or delivery sectors will be a strong advantage;
• Possess hands-on experience in building deep customer database segmentations and launching automated CRM scenarios (prior experience with Yespo, Infobip, or similar CDP/CRM platforms is a must);
• Have a deep understanding of customer lifecycle, cohort analysis, churn models, control groups, and incremental effect (incrementality) measurement;
• Experience in successfully managing loyalty, bonus, or referral programs will be a significant advantage;
• Are proficient in analytical tools: GA4, Looker Studio, Power BI, etc., with a proven ability to translate data into actionable business hypotheses;
• Have experience in conducting A/B testing, evaluating ROMI/ROI, and analyzing the overall economics of promotional campaigns;
• Possess strong project management, negotiation, and cross-functional coordination skills;
• Are fluent in English at an Upper-Intermediate (B2) level or higher.

What you will be doing:

• Developing retention strategies for European markets, deep database segmentation, and launching win-back mechanics to prevent churn and stimulate repeat shipments;
• Managing a multi-channel CRM calendar (email, push, SMS, in-app), setting up automated trigger lifecycles (from onboarding to reactivation), and conducting regular A/B tests;
• Full ownership of the loyalty program (strategy, mechanics, gamification, referral schemes), analyzing redemption rates, and controlling overall unit economics;
• Attracting and onboarding new partners into the loyalty program ecosystem, negotiating terms, aligning commercial conditions, and launching joint cross-promotional campaigns;
• Monitoring key metrics (Retention, Churn, LTV), measuring incremental effect (incremental revenue/shipments) using control groups, and drafting technical requirements for IT and the mobile app;
• Working closely with marketing, product, IT, and finance teams across Europe and Ukraine, as well as coordinating external agencies and contractors.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips;
• We provide medical and life insurance for our employees;
• We provide equipment for comfortable and efficient work;
• Work where you feel comfortable — hybrid or fully remote;
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.

Project Description:

We are seeking an RPA Developer for our client to join a multidisciplinary team that includes frontend and backend developers, data engineers, data scientists, QA engineers, cloud engineers, and project managers. The ideal candidate is a strong problem solver who can work independently in a fast-paced, evolving environment. Experience with Power Automate Desktop and the broader Power Platform is highly desirable, along with familiarity with Blue Prism. A working knowledge of Python and SQL is required—while deep expertise is not necessary, these technologies should be well understood and not new to the candidate.

Responsibilities:

• Design, develop, and deploy RPA solutions using Power Automate and Blue Prism

• Implement and configure RPA software robots to execute tasks and streamline processes

• Collaborate with cross-functional teams to integrate RPA solutions with existing systems and applications.

• Troubleshoot and resolve issues related to RPA processes and bots in a timely manner.

• Conduct unit testing and validation of RPA solutions to ensure accuracy and reliability.

• Stay updated on the latest RPA trends, tools, and best practices.

Mandatory Skills Description:

Core must-have for this position (tech stack):

- Power Automate: Cloud flows and desktop flows. 2y+ experience with Power Automate Desktop. Ability to build complex workflow orchestration, integrate with APIs, databases, and enterprise systems, and handle long-running or stateful processes.

- Microsoft Power Platform: End-to-end understanding of the broader ecosystem.

- Blue Prism: Proven experience, particularly in the context of migration or transition initiatives.

- Programming background: Optional, but beneficial; examples include C#, Python, or similar languages.

Skills:

- Overall experience in a related field of more than 7 years

- Bachelor's degree in Computer Science or a related field.

- Environment strategy: Familiarity with Dev, Test, and Prod environment practices.

- Python programming skills

- Proficient with SQL

- Proficient with Python or C#

- Excellent problem-solving and troubleshooting skills.

- Effective communication and collaboration skills.

- Proactive attitude and a willingness to learn and adapt in a fast-paced environment.

Nice-to-Have Skills Description:

• Experience with performance testing and profiling

• Experience integrating with cloud infrastructure platforms, in particular Microsoft Azure

• Understanding of Financial Mathematics

Languages:

English: B2 Upper Intermediate

About the Company

We are a product iGaming company developing an international Sportsbook and Casino platform. We are looking for a VIP Retention Lead to drive the growth and retention of our highest-value player segment.

This is not a VIP Host role—you won't communicate with players directly. Instead, you'll build and optimize a scalable CRM-driven VIP retention system through segmentation, personalization, automation, and data-driven decision-making.

About the Role

Our VIP segment generates a significant share of the company's revenue, making this role strategically important to the business.

We're looking for someone who goes beyond launching CRM campaigns and can design a complete VIP Retention ecosystem—from segmentation and offer strategy to churn prediction, personalized customer journeys, and retention economics.

You'll report directly to the Head of CVM, enjoy a high level of ownership, and be responsible for the performance of the VIP segment.

Responsibilities

VIP Lifecycle Management

• Own and develop the end-to-end VIP retention lifecycle.
• Segment VIP players by tier, behavior, and lifecycle stage.
• Build and optimize a Pre-VIP pipeline to identify and nurture high-potential players before they reach VIP status.
• Monitor player movement between VIP tiers and continuously improve retention strategies.

Offer Strategy & Bonus Economics

• Design and maintain a structured offer matrix for different VIP segments.
• Develop personalized bonus mechanics and reward strategies.
• Manage bonus economics and optimize campaign efficiency.
• Present and defend retention strategies and business cases to the Head of CVM.

Churn Prevention & Reactivation

• Build an early churn detection system for VIP players.
• Analyze behavioral signals and implement churn alerts.
• Develop retention strategies for different churn-risk levels.

• Design and manage VIP reactivation programs for inactive players.

   

CRM Campaign Management

• Own the full campaign lifecycle in Smartico:
  • audience segmentation;
  • customer journeys;
  • personalized bonus mechanics;
  • VIP gamification;
  • campaign launches;
  • performance analysis.
• Develop cross-product retention campaigns between Sportsbook and Casino.
• Plan campaigns around major sporting events and business priorities.
• Prepare clear briefs for the Content team on VIP communications and creative assets.

Responsible Gaming

• Integrate Responsible Gaming principles into VIP CRM processes.
• Exclude players with Responsible Gaming risk signals from promotional campaigns.
• Ensure compliance with self-exclusion and responsible gaming policies.

Analytics & Reporting

• Monitor key VIP KPIs using Smartico Data Studio.
• Analyze retention, AV, NGR, and player migration between VIP tiers.
• Conduct post-campaign analysis using control groups.

• Prepare regular performance reports for the Head of CVM.

   

Requirements

• 4+ years of experience in CRM or Retention within the iGaming industry.
• Proven experience working with VIP / High-Value player segments is mandatory.
• Experience designing retention systems—not only executing campaigns.
• Hands-on experience building:
  • segmentation models;
  • offer matrices;
  • churn detection and alert systems;
  • personalized CRM mechanics.
• Practical experience with CRM platforms such as:
  • Smartico (strong advantage);
  • Optimove;
  • Fast Track;
  • or similar platforms.
• Strong analytical skills, including:
  • cohort analysis;
  • LTV modeling;
  • control groups;
  • bonus ROI;
  • retention campaign economics.
• Solid understanding of both Sportsbook and Casino player behavior.
• Experience working with Responsible Gaming principles.
• English sufficient for business communication and reading technical documentation.

Nice to Have

• Experience working with the Indian market.
• Experience building Pre-VIP pipelines.
• Experience with predictive churn models.

• Experience collaborating with VIP Host or VIP Account Management teams.

   

We Offer

• Fully remote work.
• High level of ownership and autonomy.
• Opportunity to build a VIP Retention system almost from scratch.
• Work with one of the most valuable player segments in the iGaming industry.
• Strong product team and modern CRM technology stack.
• Direct impact on key business metrics and product growth.

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.