Jobs at Djinni

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

Requirements
• Proven experience in L&D or Training within Customer Service / Customer Success environments
• Strong instructional design and presentation skills
• Experience creating LMS content and managing LMS platforms
• Strong organizational and mindset
• Native or fluent English (B2+)
• Self-driven, detail-oriented, structured, and capable of working autonomously
• Experience in iGaming

Responsibilities
• Design and Own the Training Program:
Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).
• Develop Learning Materials:
Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.
• Set Up LMS Environment:
Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.
• Testing and Evaluation:
Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.
• Design Internship & Gradual Access Flow:
Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.
• Optimize for Scale:
Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups
• Collaborate Cross-Functionally:
Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and proactive SMM Team Lead to develop and scale our social media business from scratch. You will be responsible for developing strategy, launching new initiatives, and leading the team to drive user engagement, engagement, and retention.

Requirements
- Proven experience in social media management, preferably in a leadership role
- Strong understanding of social media platforms, trends, and growth strategies
- Experience in building teams and managing cross-functional collaboration
- Analytical mindset with the ability to work with performance metrics
- Strong communication and project management skills

Responsibilities
- Develop and execute the overall social media strategy, ensuring alignment with business goals and driving user acquisition, engagement, and retention
- Build, manage, and scale the SMM team, including hiring, structuring processes, and launching new directions (streaming, UBT, brand social media, etc.)
- Lead the development of new growth initiatives, including in-house streamer projects and engagement-driven campaigns
- Conduct competitor analysis and continuously optimize content strategy, positioning, and channel performance
- Establish scalable processes for consistent audience growth and retention across social platforms
- Collaborate cross-functionally with SEO, Promo, and content teams to ensure strong visibility, consistent communication, and high-quality content production
- Oversee the creation of visual and copy content through in-house or external resources
- Monitor performance metrics (reach, engagement, cost per follower, retention, etc.) and optimize campaigns based on data insights
- Provide regular reporting and actionable recommendations to improve overall social media effectiveness

Will be a plus
- Experience with streaming platforms and influencer/creator management
- Background in launching social media направления from scratch
- Familiarity with SEO principles for social media

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are currently looking for a Robotics Engineer who will help us develop and refine the hardware PoC for a cloud-connected robot assistant.

Responsibilities:

- Develop and integrate hardware components for the RoboticsByChat PoC based on Raspberry Pi.

Implement logic for:

- Button-triggered interaction (robot recognizes when it will be asked questions).
- Internet-based connectivity (preferably Wi-Fi) to access cloud LLM/AI chatbot functionality.
- Ensure seamless communication between the robot and cloud-based LLM services (all AI logic is processed in the cloud).
- Implement basic attention/interaction features:
Head movement
Hand movement
Digital eyes animation
Optimize and debug hardware–software interaction on the robot side.
Collaborate with cloud engineers, AI specialists, and the global team to ensure smooth integration.
Participate in discussions, propose improvements, and contribute to the evolution of the PoC into a scalable solution.

Requirements:

Must-have skills:

- Strong experience with Python.
- Experience working with Raspberry Pi and related hardware integrations.
- Solid understanding of robotics principles and basic mechatronics.
- Practical experience with sensors, actuators, servo motors, and digital animation (display/LED animations).
- Experience building PoCs or prototypes.
- Ability to integrate devices with cloud services via API/HTTP/WebSockets.
- Understanding of network connectivity (Wi-Fi, configuration, troubleshooting).
- Strong problem-solving and debugging skills.

Nice to have:

- Experience with MQTT or other IoT communication protocols.
- Knowledge of cloud services (preferably AWS).
- Experience working with real-time systems or embedded Linux.
- Familiarity with voice assistants, LLMs, or chatbots.

Conditions:

Level: Middle / Senior.
Format: Part-time.
Location: Remote.
Team: Global Team.

What You Get:

- Flexible working hours.
- Competitive compensation aligned with your experience.
- Work with modern, in-demand technologies.
- “Not boring” English classes.
- Interesting clients and impactful projects.
- Learning & development opportunities, including AWS certification support.
- Friendly, collaborative, high-energy team.

Why Join Matoffo:

Purpose-Driven Innovation - Work on AWS-powered, cloud-native solutions that solve real challenges in healthcare, finance, retail, education, and more. See the real impact of your work every sprint.

Impact Through Collaboration - Combine your robotics expertise with Matoffo’s cloud excellence to deliver rapid, high-value results today and build a strong foundation for tomorrow’s breakthroughs.

Grow with Certified Excellence - Join a team of passionate certified professionals who value learning, curiosity, and technical mastery. Your growth accelerates as fast as cloud innovation.

Shape Your Cloud Future - Become part of a supportive, fun culture where your ideas matter. Build the cloud-powered future with Matoffo.

 

Job Description

Technical Requirements:
Languages:
Must: C++
Nice to have: JavaScript
Frameworks: experience with Qt5-6
WebRTC Stack: Deep understanding of ICE/STUN, DTLS-SRTP, SRTP, GNACK, transport-cc.
Protocols: Proficiency in RTP, RTCP, SDP, HTTP, WebSockets.
Experience with databases.
Domain Knowledge: Solid understanding of Audio/Video concepts (encoding, bitrate, latency).
Environment: Linux OS+ Linux development.

Job Responsibilities

Handles investigation and resolution of server-side issues impacting application functionality or performance. Ensures back-end services are stable, secure, and compliant with SLA response and resolution times.
Responsible for diagnosing and fixing issues in the user interface, ensuring a consistent and responsive user experience. Works closely with QA and back-end teams to resolve defects reported under SLA obligations.

Department/Project Description

British technology platform specializing in video streaming and collaboration for the healthcare sector.
The services solution brings together the right people, information, and live video feeds simultaneously, at the optimal time, regardless of location.
Its primary goal is to bring all aspects of healthcare together in a single digital workspace.

We are looking for a Copywriter with strong Spanish skills (B2+) to support content creation for landing pages and external publications.

Responsibilities:
- Write landing page copy in Spanish  
- Translate and adapt existing pages into Spanish  
- Create guest posts (SEO content)

Requirements:
- Spanish proficiency at B2+ level (must-have)  
- Experience in copywriting/content creation  
- Understanding of persuasive and conversion-focused writing  
- Basic understanding of SEO principles  

Nice to have:
- Hands-on experience in SEO  
- Experience working with landing pages  
 

Format: part-time, remote

We offer:

Flexible working hours & remote job.
Paid vacation and sick leave.
Clear tasks and fast feedback
Fun and friendly team environment.

Overview

Looking for an Engineer who will bring clear infrastructure, network and hardware, and firewall experience in OT environments. Not only in operating the infrastructure but somebody who is able to conceptually build and design it. 

Tasks and Responsibilities

Jointly lead the realization team with platform focus on developing a RedHat OpenShift IT/OT platform
Enable and upskill junior colleagues in RedHat OpenShift
Delegate and structure development efforts in the realization team

Hard Skills

Setting up Kubernetes (OpenShift) clusters
Experience with Container Storage Interface (CSI)
Experience with Kubernetes roles & roles binding
Experience with Kubernetes operators
Experience with Backup and restore in OpenShift
Experience with Shutdown and Restart
Exposure to setting up an operator console for OpenShift (bootc)
Exposure to Container Network Interface (CNI)

Soft Skills

(Technical) Leadership skills
Education & enabling skills
Have the ability to visit the client (Europe), at least 1 week per quarter

🧩 What you’ll do

• Run full-cycle recruitment across multiple roles (Art, Frontend, Backend, QA, Game Design, Product, Ops);
• Build and maintain strong sourcing pipelines using LinkedIn, X-Ray, Telegram channels, job boards;
• Screen candidates, conduct HR interviews, manage feedback loops, and move candidates through the funnel;
• Maintain structured reporting on hiring progress and pipelines;
• Collaborate with marketing for job ads and employer branding (optional);
• External Branding: Helping us look as cool on the outside as we are on the inside (content, job boards, community presence);
• Support onboarding from the recruitment side (pre-boarding steps, access request coordination).

🧠 What you bring

• 2 years of recruitment experience (IT, iGaming, or startups preferred);
• Market Intelligence: Choosing the best hiring resources, tracking stats, and telling us why some channels work better than others.
• Hands-on mindset: You don't wait for instructions; you see a messy pipeline and you clean it;
• Data-driven approach: You understand that recruitment is a funnel and you know your conversion rates;
• Strong Communication: Ability to talk to both "rockstar" devs and stakeholders;
• Upper-Intermediate English: Since we operate in a global market
• Comfortable working in a fast, chaotic startup environment.

💎 Nice to have

• Experience with iGaming or high-load product companies;
• Understanding of HR basics (onboarding, probation, documentation);
• Experience with ATS/HRIS tools;
  
  🎁 Benefits
• 21 vacation days + 5 day-offs
• 12 paid sick days
• Flexible schedule (08:00–11:00 CET start)
• Fully remote or Poland-based
• Insurance + fitness budget
• Equipment provided
• Fast startup environment, minimal bureaucracy
• Salary payout format flexibility
• Extra perks after break-even

Required skills

• Clear written and verbal communication skills
• English level — upper intermediate or higher
• Experience working with Upwork and related platforms
• Ability to multi-task, prioritize, and manage time effectively
• Strong organizational and time management skills
• Experience working with CRM
• General understanding of design creating process
• Responsibility, result orientation, attentiveness, ability to learn quickly

We offer

• Career and professional growth
• Building projects from scratch, challenging tasks
• Ambitious, young, creative Team and skilled Management
• Flexible working hours
• 5 sick leaves and 15 paid vacation business days per year
• Team building, corporate parties

Responsibilities

• Preparation of high-level documentation, requirements gathering
• High-level negotiations
• Communication with clients
• Understanding of customers' needs, specific business needs and applying product knowledge to meet those needs
• Preparing and delivering customer presentations and demonstrations of the services
• Manage, track, and report on all activities and results using our CRM solution

Key Responsibilities:

• Own the product roadmap and prioritize features based on business goals, user feedback, and market trends.
• Analyze player behavior, conversion funnels, retention metrics, and KPI performance.
• Work closely with development, QA, design, and data teams to deliver high-quality features on time.
• Optimize existing product functionality and introduce new tools to improve monetization, user experience, and operational efficiency.
• Conduct competitor analysis and stay up to date on iGaming industry trends and regulatory changes.
• Monitor and improve key product metrics (conversion rates, retention, ARPU, churn, etc.).
• Run A/B testing and participate in data-driven decision making.

Requirements:

• At least 2 years of hands-on experience as a Product Manager in the iGaming industry (preferably online casino).
• Proven experience operating and managing products on white-label solutions like SoftSwiss, TrueLabel, etc.
• Strong understanding of iGaming product funnels, player journeys, bonus systems, CRM tools, and game integration processes.
• Upper-Intermediate English level (B2+) — both written and spoken.
• Experience with Agile methodologies, roadmapping tools (Jira, Confluence, etc.), and analytics platforms (Google Analytics, Amplitude, Mixpanel, or similar).
• Data-driven mindset with the ability to turn insights into actionable product improvements.
• Excellent communication, stakeholder management, and prioritization skills.

We are looking for a strong, people-oriented Supervisor who can keep the team engaged, develop operators, and ensure a high level of service.

🔥 Key Responsibilities:

• Monitor operator performance: discipline, quality, script adherence
• Conduct mini-briefings and motivate the team
• Listen to calls and provide clear, constructive feedback
• Train newcomers and develop current operators
• Track KPIs: SLA, response time, conversion, quality
• Distribute shifts, tasks, and workload
• Handle complex customer inquiries
• Prepare short reports on shifts and team performance

🧠 Who We’re Looking For:

• Experience as a supervisor/senior operator (6–12 months preferred)
• Ability to manage people and maintain discipline
• Analytical mindset and experience working with spreadsheets
• Stress resilience and strong communication skills
• Responsibility, flexibility, and initiativе

⭐️ Nice to Have:

• Experience in finance, lending, or sales
• Experience conducting mini-trainings
• Understanding of contact center operations

🚀 What We Offer:

• Real career growth to a department lead role
• Clear processes and HR support
• Minimal bureaucracy, maximum hands-on work
• A team you’ll enjoy working with

Join the Data Engineering team to contribute to the ongoing maintenance and improvement of an internal LLM-powered assistant that uses hosted LLM APIs and internal knowledge sources, with a focus on reliability, retrieval quality, and operational excellence.

• Responsibilities:

  • Maintain and enhance ingestion/enrichment pipelines for internal content (parsing/extraction, normalization, metadata enrichment, deduplication, and quality monitoring)
  • Improve indexing and retrieval performance and quality (chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching) and support hybrid retrieval capabilities (vector + keyword/BM25 + metadata)
  • Implement and maintain access-aware retrieval by propagating/enforcing document permissions through indexing and query-time filters, including audit logs and validation tests
  • Improve source attribution so responses reliably point to the correct documents and sections in a consistent format.
  • Extend and harden tool/workflow execution and automations (scheduled/trigger-based), including retries, timeouts, idempotency, concurrency controls, and run history
  • Develop and maintain evaluation and regression testing (golden sets, automated scoring) and support structured comparisons across LLM providers/models as required
  • Operate the platform in production: observability (logs/metrics/tracing), alerting, incident support, performance tuning, and cost controls, plus runbooks and handover documentation

• Mandatory Skills Description:

  8+ years of hands-on experience in Data Science and 5+ years in Machine Learning, with a proven track record, demonstrated through a robust portfolio of projects.
  Strong programming skills in languages such as Python and familiarity building ETL pipelines.
  Expertise in SQL and experience with both relational (preferably Postgres) and NoSQL databases (Open Search or Elastic Search)
  Familiarity with cloud platforms (e.g., AWS) and their services.
  Experience with version control systems (e.g., Git) and CI/CD pipelines.
  Ability to build scalable infrastructure to embed and search very large number of documents.
  Ability to move fast in an environment where things are sometimes loosely defined and may have competing priorities or deadlines.
  Expertise in ML inference optimizations
  Solid experience with Hybrid RAG, chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching, etc.
  Knowledge of network optimization for distributed ML training and inference.
  Understanding of distributed training patterns and checkpointing strategies.
  Strong English skills (B2 and higher)
  Strong verbal and written communication skills.
  Ability to work independently and collaborate in a group.

About our client
 

Our client develops digital products in the personal growth and wellbeing space, serving a global B2C audience. The company operates in a high-growth environment where marketing directly drives business performance, not vanity metrics. They are building a more structured and scalable growth engine and are looking for a marketing leader who can own this transformation. The product is accessible to users in more than 130 countries.

The goal of the Head of Marketing (Growth & Performance) role is to turn fragmented activities into a systematic, predictable, performance-driven growth model that directly impacts revenue, retention, and user acquisition efficiency. This is a leadership position with real influence on business outcomes.
 

What you will own

• End-to-end marketing strategy and performance outcomes
• User acquisition and growth channel effectiveness
• Full funnel economics (traffic → activation → monetization → retention)
• Budget allocation, scale and ROI logic
• Experimentation frameworks and testing culture
• Alignment between marketing, product, and analytics
• Building processes that scale, not manual tactics

Success in this role is measured by business metrics, not campaign volume.
 

Who we are looking for

We are looking for a growth-oriented marketing leader, not a traditional brand marketer.

• Proven B2C marketing experience (non-negotiable)
• 4+ years of marketing experience, with at least 2 years in leadership roles
• Deep understanding of performance and growth mechanics (Meta, Google Ads, TikTok) with large budgets
• Experience scaling paid acquisition channels
• Strong command of unit economics (CAC, LTV, ROAS, retention)
• Ability to connect creatives, funnels, and analytics into one system
• Experience working in product-centric or startup environments
• Comfort operating in evolving, imperfect structures
• High ownership and accountability mindset
   

This role will not suit profiles primarily focused on:

• B2B marketing
• corporate communications
• brand-only and awareness-only roles
• heavily layered enterprise environments

We value commercial thinking, structured problem-solving, and execution maturity.
 

What our client offers

• Real ownership of growth and marketing decisions
• Direct impact on core business metrics
• Ability to design and implement scalable systems
• Fast decision cycles and low bureaucracy
• Strong product and data environment
• Space for experimentation and strategic influence

This is a role for someone who wants visible impact and leverage.
 

Hiring Process

The evaluation process focuses on how you think and operate, not generic interviews.

• Intro Conversation: discussion of background, growth experience, and problem-solving approach
• Deep-Dive Interview: focused on marketing strategy, scaling logic, metrics, and decision frameworks
• Analytical and Case Exercise: a practical scenario reflecting real business challenges. We assess reasoning, prioritization, and commercial thinking
• Final Discussion: alignment on expectations, ownership scope, and success definition
   

What else client offers

• An office with a reliable shelter, generators, satellite internet, and other amenities (Kyiv, Lviv, Warsaw, Madrid)
• Access to our corporate knowledge base and professional communities
• Personal development plan
• Compensation for English language learning, external training, and courses
• Medical insurance and full sick leave compensation
• Company doctor and massage
• Sports activities: running, yoga, boxing, and more
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year. Besides that, we provide 20 paid vacation days per year
• Supporting initiatives that help Ukraine

Required languages

English

C1 - Advanced

Our team is working for one of the world's largest providers of products and services for the ever-evolving needs of the energy industry. Oil and gas domain, well logging.
We are working with Azure cloud, GIT, Kubernetes, using C#, C++ last standards (C++ 17, potentially 20). Using SCRUM framework.

• Responsibilities:

  • Review and analyze tasks in Product Backlog Items provided by Product owner
  • Participation in grooming sessions and proactive task requirements and acceptance criteria clarification
  • Work as part of a team using Azure environment
  • Work with the team on development and resolving issues
  • Implement software changes from Product Backlog Items and technical requirements
  • Work with the QA team to determine if the application fit Product Backlog Items and technical requirements
  • Identify and fix bugs, find solutions to the problems
  • Maintain code quality, organization, and automatization
  • Maintain the developed software efficiently through a solid knowledge of software lifecycle

• Mandatory Skills Description:

  • 4+years of experience and strong knowledge in C/C++
  • Some experience and .NET/C# knowledge
  • Environment and tools: Docker, GIT, CMake, WCF
  • SOA, Microservices, Solid principles, DDD
  • Experience with databases (SQL)
  • Problem-solving, proactive in task clarification, analytical thinking
  • SCRUM framework knowledge and understanding of SDLC
  • English level: Intermediate+
  • Ability to work effectively in a team and with international clients

Job Description

1+ years Mainframe development experience

Experience in the following technical areas:

• COBOL
• DB2
• CICS

Nice to have experience:

• DFSORT and SYNCSORT
• Endevor
• PL/SQL
• VisualStudio Code
• Postgres

Experience with CI/CD tools such as Azure DevOps
Hands-on experience with the entire software development lifecycle (SDLC)
Excellent analytical, problem-solving.
Ability to work effectively in a fast-paced and dynamic environment.
Strong comunication skills

Job Responsibilities

• Work as part of a team in a mainframe environment;
• Design, develop, and debug complex COBOL programs
• Design and maintain real-time transaction processing programs to ensure sub-second response times for end-users using CICS.
• Use DFSORT and SYNCSORT to optimize data manipulation, ensuring that massive datasets are processed with minimal CPU overhead.
• Manage and manipulate relational data via DB2, including complex SQL tuning and the development of PL/SQL stored procedures.
• Perform peer reviews of COBOL code to ensure adherence to company standards and efficient use of system resources.
• Review, evaluate, and analyze software design and specifications;
• Work with the Quality Assurance team to determine if the application fit specifications and technical requirements;
• Identify and fix bugs, devise solutions to the problems;
• Maintain code quality, organization, and automatization;
• Maintain the developed software efficiently through a solid knowledge of the software lifecycle
• Understanding of SDLC automation concept such as continuous integration
• Everyday communication with US customer teams (requirements clarification, status update, issues etc.)
• Maintain comprehensive technical documentation, including code structure, user guides.
• Communicate effectively with cross-functional teams and stakeholders.
• Stay updated on new technologies and methodologies to ensure continuous improvement of the development process

Department/Project Description

Our client is a performance rights organization in the United States. It collects blanket license fees from businesses that use music, entitling those businesses to play or sync any songs from the client's repertoire of over 22.4 million musical works. On a regular basis, the client distributes the money to songwriters, composers, and music publishers as royalties to those members whose works have been performed.