Jobs at Djinni

Role Overview

As a Customer Success Manager on the Tactical Team, you’ll be the frontline partner for plant and site-level users. Your mission is to ensure customers not only adopt the product but achieve measurable value from it — higher audit completion rates, reduced open findings, and improved quality and safety outcomes.

You will serve as the go-to advisor for Tier 1 user support, while proactively monitoring health metrics across our customer sites. Through a white-glove approach, you’ll coach users, troubleshoot issues, and provide insights that keep adoption strong and value visible.

Key Responsibilities

• Customer Adoption & Engagement
  • Partner with plant leaders, and frontline supervisors to drive daily usage of the product.
  • Monitor and report on key site health metrics (e.g., audit completion %, open/closed findings, user logins).
  • Identify early warning signs of risk to adoption and proactively intervene.
  • Report site health status in Salesforce to provide oversight for Sales, Marketing, CS and Finance
• Tier 1 User Support
  • Serve as the first line of support for site-level users — troubleshooting, answering how-to questions, and escalating technical issues when needed.
  • Deliver live coaching, small-group training, and refresher sessions tied to plant-level needs.
• Value Realization
  • Connect customer KPIs (audit compliance, corrective action closure time, safety incident reduction, CoPQ savings) with platform usage.
  • Share best practices and success playbooks to reinforce consistent usage and continuous improvement.
• White-Glove Service
  • Provide a high-touch, concierge-level customer experience.
  • Ensure plant teams feel supported, confident, and empowered in using product.
  • Partner with Strategic CSMs to escalate systemic issues or expansion opportunities.
• Collaboration & Feedback
  • Partner with Implementation, Support, and Product teams to ensure smooth onboarding and customer satisfaction.
  • Capture and relay customer feedback to drive product enhancements and roadmap alignment.

What Success Looks Like

• Sites consistently achieve 85%+ audit completion rates within 60 days post-go-live.
• Customers report increased adoption and satisfaction, reflected in strong health scores.
• Tier 1 support issues are resolved quickly, with clear communication and escalation when needed.
• Plant teams view Ease as a trusted partner in improving quality, safety, and productivity.

Required Qualifications and Skills:

• 3+ years in Customer Success, Account Management, Quality, or Plant Operations (manufacturing SaaS experience preferred).
• Strong understanding of manufacturing KPIs (OEE, CoPQ, PPM, audit completion rates).
• Excellent communication, coaching, and troubleshooting skills.
• Proven ability to manage multiple accounts and stakeholders in a fast-paced environment.
• Passion for delivering a white-glove, customer-first experience.
• Ability to cultivate positive working relationships with customers and co-workers
• Ability to effectively communicate technical information in non-technical terms
• Highly organized and able to maintain customer data and schedules

We offer:

• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

What We’re Looking For

— Strong expertise in the video slot market, key trends, and top-performing games
— Portfolio of released slot games
— Proven experience and passion for building games for the real-money gaming market
— Solid understanding of slot math and experience collaborating with Game Mathematicians
— Deep intuition for player behavior and what makes slot games fun, engaging, and sticky
— Leadership skills and the ability to inspire cross-functional teams in a hybrid environment
— High independence, ownership mindset, and a proactive “can-do” attitude
— Ability to quickly prototype ideas and iterate on early concepts with the team
— Strong prioritization skills to ensure important features are delivered at the right time
— Upper-Intermediate English

Nice to Have

— Familiarity with Agile processes and the ability to adapt them to business needs
— Experience working with Marketing, Account Management, and Sales teams
— Ability to manage multiple projects at different stages simultaneously
— Practical experience with Jira, Confluence, Miro, or similar tools

Your Responsibilities

— Create successful video slot games for the real-money gaming market together with a full-stack agile team (math, art, design, sound, engineering)
— Develop innovative mechanics and turn concepts into playable prototypes
— Define, communicate, and champion the product vision across all creative and technical roles
— Research the gaming market, identify key trends, and translate insights into product improvements
— Collaborate closely with creative, technical, and commercial stakeholders
— Act as a strong creative sparring partner, constantly pushing the quality of games
— Own and manage the entire product lifecycle from idea to post-release optimization

We are looking for an energetic, highly-motivated individual that can develop healthy, strong, relationships with our customers, relentlessly working to remove barriers to adoption, and play a critical role in ensuring they become passionate advocates of the platform.

What You'll Do: 

• Become an expert in the platform and product suite. 
• Partner with customers to understand their definition of success and drive successful implementations. 
• Deliver engaging, web-based training sessions for new and existing customers. 
• Design and maintain training curricula to support product adoption and customer satisfaction. 
• Share insights, metrics, and best practices to help customers get the most out of the platform. 
• Promote participation in communities and encourage the use of online resources. 
• Deliver service that inspires customers to champion EASE within their organizations and networks. 

Required Qualifications & Skills: 

• Associate’s degree or equivalent professional experience. 
• 2+ years of experience delivering web-based training for B2B software. 
• Passion for delivering outstanding customer experiences. 
• Strong communication skills (written, verbal, and presentation). 
• Ability to build positive relationships with customers and colleagues. 
• Skilled at translating technical information into non-technical terms. 
• Highly organized, with strong attention to detail and time management. 
• Experience with web conferencing tools such as Zoom or Microsoft Teams. 
• Proficiency in Chrome, other web-based applications, and Microsoft Office (Word, Excel, Outlook, PowerPoint). 

We offer:

• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

Applefy - Premium Web & Mobile Development Company.

We specialize in building high-quality Mobile and web products, 
ensuring excellence in every project. 
Based in Ukraine and the EU, we can effectively collaborate with European, US, and Asian clients.

What We Offer:
• Flexible work schedule: Manage your own time and work at your own pace.
• Fully remote: Work from anywhere in the world.
• Comprehensive leave policy: Enjoy all official holidays, 20 days of paid vacation, and 10 sick days without needing a doctor’s note.

Key Requirements:
• Strong communication skills
• Proficiency in spoken English
• 3+ years of experience with JS 
• Experience with Docker  
• Experience with Node.JS & PostgreSQL
• Solid understanding of UI/UX principles
• Keen attention to detail
• Ukrainian speaker 

Preferred Qualifications:

• A desire to learn and grow professionally
• At least two years of experience in product development
• experience with Compose
• Residency in Ukraine 🇺🇦
• Experience with Angular & React

Write "Apple" in the proposal, if you’re ready to take the next step in your career with Applefy.
We’d love to hear from you!
 

Our client is a leader in providing advanced telecommunications and IoT solutions to enterprises and enterprise customers worldwide. 

The company’s mission is to empower communication, which is why we offer a wide range of communication products that are carefully customized to meet the specific requirements of our customers. Regardless of the industry or size of the organization, we develop optimal solutions to meet your unique needs.

POSITION SUMMARY:

We are looking for a Junior DevOps Engineer. This role is a great opportunity for junior specialists and final-year technical students to start their career in DevOps, gain hands-on experience with cloud infrastructure, CI/CD pipelines, and containerization, and contribute to international projects in the telecommunications and IoT domains.

RESPONSIBILITIES:

• Assist in building, maintaining, and monitoring CI/CD pipelines.
• Support deployment and operation of applications in cloud environments (AWS, Azure, GCP).
• Work with Docker, Kubernetes to containerize and orchestrate services.
• Monitor system performance and troubleshoot infrastructure issues.
• Collaborate with developers and QA to ensure smooth delivery of features.
• Maintain and improve automation scripts and infrastructure-as-code (IaC).

REQUIREMENTS:

• Basic understanding of Linux/Unix systems administration.
• Familiarity with cloud platforms (AWS, Azure, or GCP).
• Hands-on knowledge of Docker and basic Kubernetes concepts.
• Experience with CI/CD tools, especially Jenkins (GitLab CI, GitHub Actions as a plus).
• Proficiency in Bash scripting for automation (Python as a plus).
• Basic knowledge of networking concepts (DNS, HTTP, TCP/IP).
• English — Intermediate level (documentation and communication)..

NICE TO HAVE:

• Familiarity with monitoring tools (Prometheus, Grafana, ELK).
• Experience with infrastructure-as-code (Terraform, Ansible).
• Interest in telecommunications or IoT-related projects.

COMPANY OFFERS:

• Employment in according to the Ukrainian labor law (24 days of vacation, sick leave).
• Opportunity to work with advanced telecommunications technologies and gain hands-on experience.
• Exposure to a global clientele and the opportunity to contribute to the development of effective solutions.
• Mentorship from experienced professionals in the telecommunications industry.
• Collaboration and a supportive work environment.
• Competitive compensation package and growth prospects.

About the Agency

Niccos is a Shopify Plus agency specializing in migrations and high-performance relaunches for ambitious e-commerce brands. Since 2019, we’ve delivered 500+ projects for 100+ customers, helping brands transition from legacy platforms such as Shopware, BigCommerce, Magento, and custom systems to scalable Shopify architectures. Our work spans complex migrations, technical integrations, UX/UI design, CRO, and performance optimization, with a strong focus on clean architecture, predictable delivery, and long-term scalability.

About the Role

As the Technical Architect, you serve as the agencies senior technical expert, focusing primarily on architecting complex solutions and delivering advanced backend development across client projects. Reporting to the Head of Delivery, you bring deep technical clarity, strong systems thinking, and an ability to turn abstract requirements into scalable architectures. You guide backend engineers through technical decisions and patterns, ensuring clean implementation and consistent engineering standards. You are the technical backbone for high-complexity builds, helping the team deliver reliable, well-designed solutions.

Responsibilities

Technical Architecture & Solution Design

• Translate business requirements into clear technical specifications.
• Architect scalable backend solutions, integrations, and system components.
• Lead solutioning for complex client features and integration-heavy work.
• Review and validate key architectural and technical decisions across projects.

Engineering Guidance & Delivery Support

• Guide backend engineers on technical direction, patterns, and best practices.
• Provide hands-on support for advanced troubleshooting and complex builds.
• Document architecture and technical decisions for smooth team implementation.
• Support PMs during discovery, scoping, and feasibility assessments.
• Collaborate with teams to ensure predictable, high-quality delivery.

Innovation & Technical Advancement

• Contribute to internal tooling, prototypes, and app development when capacity allows.
• Research emerging technologies, tools, and patterns relevant to Shopify and backend systems.
• Recommend improvements to system architecture and development workflows.
• Help elevate engineering standards and backend maturity across the team
• Provide technical ownership and architectural guidance for Radikal’s internal tools and proprietary applications.
• Ensure internal apps are designed, maintained, and evolved using scalable, secure, and well-documented architectures.
• Leverage AI tools to support development, debugging, documentation, and code quality while maintaining clean, maintainable frontend implementations.

Qualifications

• 7+ years of professional experience in frontend, backend, or full-stack engineering within an e-commerce or agency environment, with deep hands-on Shopify experience.
• Expert-level understanding of Shopify architecture, including Liquid, theme architecture, Shopify APIs (REST & GraphQL), checkout extensibility, and app integrations.
• Strong proficiency in modern frontend technologies such as HTML, CSS, JavaScript/TypeScript, with experience in React, headless Shopify setups, or custom storefront architectures as a strong plus.
• Proven experience architecting and delivering complex Shopify migrations (e.g., from Shopware, Magento, or custom platforms), including data models, integrations, and performance considerations.
• Deep understanding of system integrations involving ERP, PIM, WMS, marketplaces, and third-party services, including data flows, failure handling, and long-term maintainability.
• Strong grasp of performance optimization, scalability, security, and reliability in high-traffic e-commerce environments.
• Ability to translate business requirements into clear technical architectures and communicate complex technical decisions to engineers, PMs, and non-technical stakeholders.
• Experience setting technical standards, reviewing architectural decisions, and guiding engineers across multiple concurrent projects.
• Comfortable operating in a senior advisory role while remaining hands-on when needed to unblock complex technical challenges.
• Experience using AI-assisted tools responsibly to support system design, analysis, documentation, debugging, and code review without compromising architectural integrity or code quality.

Job Summary
As a Senior Full-stack Engineer, you will architect and deliver end-to-end solutions for our cutting-edge Skin Gambling and Casino Platform, seamlessly integrating robust back-end services with responsive front-end experiences. Using Node.js and React, you’ll transform design visions into a high-performance, secure platform that operates flawlessly across web and mobile devices, serving players globally.

Required Qualifications (Must-Have)

• 6+ years of commercial software development experience, with a portfolio demonstrating complex web applications.
• 3+ years of experience as a Full-stack JavaScript/TypeScript Developer
• Solid expertise in Node.js, Nest.js, TypeORM, WebSockets, PostgreSQL, and Redis.
• Deep knowledge of SQL and NoSQL database architecture, optimization, and management.
• Proven hands-on experience with React.js and Next.js for building complex interactive web interfaces for desktop and mobile devices.
• Proficiency in TypeScript, MobX/Redux for state management, and modern CSS frameworks (SCSS or Tailwind CSS).
• Hands-on experience with Vite, monorepo tooling (e.g., Turborepo), and WebSocket integration.
• Experience with SSR and SPA architectures, understanding of reactive programming, and state management.
• Experience writing and executing tests, including unit, integration, and failure tests.
• Knowledge of Docker, Kubernetes, and the concepts and benefits of CI/CD processes.
• Knowledge of SOLID, GRASP, CQRS principles, GoF design patterns, and DDD concepts. 
• Knowledge of Event Sourcing, including events, aggregates, projections, and event streams.
• Good knowledge of traditional monolithic architectures, microservices architecture, and hexagonal architecture's emphasis on separation of concerns.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.

Your Advantage (Nice-to-Have)

• Experience with Skin/NFT Gambling or Online Casinos.
• Experience with high-load systems and payment service providers integration.
• Experience with blockchain technology in iGaming or Fintech.
• Previous experience working in a start-up environment with rapid iteration cycles.

Key Responsibilities
 

• Architect & Develop Full-Stack Solutions: Design, build, test, deploy, and maintain secure, scalable features for our Skin Gambling/Casino Platform using Node.js (Nest.js) and React.js (Next.js) across web and mobile.
• Build & Optimize Backend Services: Develop high-performance backend logic, APIs (including WebSockets), data access layers, and integrations using Node.js, PostgreSQL, Redis, and TypeORM.
• Engineer Frontend Experiences: Create responsive, complex UIs with React.js, Next.js, TypeScript, MobX/Redux, and modern CSS (SCSS/Tailwind), ensuring optimal user experience.
• Apply Architectural Principles: Implement SOLID, GRASP, DDD, CQRS, Event Sourcing, and design patterns (GoF), choosing appropriate architectures (mono/microservices, hexagonal).
• Ensure Performance & Scalability: Identify and resolve bottlenecks, optimize databases (PostgreSQL), implement caching (Redis), and design for global traffic demands.
• Uphold Quality: Write and execute comprehensive tests (unit, integration, E2E); conduct code reviews to ensure stability and prevent regressions.
• Partner Cross-Functionally: Collaborate with Product, Design, QA, and stakeholders to translate requirements into technical solutions on time.
• Solve Problems & Innovate: Troubleshoot complex issues; research and propose new technologies to enhance platform capabilities and efficiency.
• Document Systems: Create and maintain clear technical documentation for architectures, APIs, and processes.

Interview Stages
 

1. Application Review
2. Interview Stages (2-3 weeks)
   1. Prescreen Call with Recruiter - 15-30 min
   2. Technical Interview with Software Architect and CPO - 1.5-2 hr.
3. Job Offer
4. Referrals: Employment and Background Check

Company Description

We are looking for a passionate Business Analyst for a healthcare project in our Mobile and Web Solutions department, which unites almost 400 professionals specializing in various technologies.  

Are you proactive, skilled in business communication, and ready for exciting challenges? We’re looking for someone who does more than write requirements — someone who is a true partner to stakeholders, eager to collaborate with a team of seasoned professionals, and take part in regular business trips to the USA. 

If the description resonates with you, we look forward to meeting you and working together on interesting and challenging tasks that will expand our BA expertise!  

CUSTOMER

Our client, a pioneering healthcare technology company, is embarking on an ambitious project to transform clinician workflows.    

PROJECT

This project focuses on logistics management and involves the development of a comprehensive platform from the ground up. Clinicians will gain the ability to seamlessly monitor, observe, and respond to various tools and equipment conditions in real time. The solution emphasizes efficient data transmission and will integrate seamlessly with both existing and new company products, creating a cohesive ecosystem for healthcare professionals.    

Job Description

• Communicate directly with external and internal stakeholders to identify, clarify, and prioritize requirements  
• Create, review, and maintain up-to-date project documentation 
• Perform requirements management  
• Perform change management  
• Conduct market analysis  
• Mentor Junior business analysts and contribute to expanding BA expertise within the company

Qualifications

• 5+ years of experience as a Business Analyst
• Understanding of modern trends in web and mobile application development
• Strong experience in documenting requirements using various approaches and tools
• Ability to manage requirements and changes
• Deep understanding of SDLC
• Ability to translate high-level ideas into specific requirements with clear acceptance criteria
• Understanding of project goals and ability to form MVP requirements
• Advanced level of English

WILL BE A PLUS:

• Experience in pre-sales activities
• Experience with UI/UX
• BA certification (CBAP, CCBA, or PMI-PBA)

Build the real-time AI governance control plane trusted by global enterprises

Who we are:
Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries. 

About the Product:

You’ll work on a cloud-native AI governance platform designed to intercept, classify, and control high-velocity AI interactions in real time — without revealing the client’s identity.

The platform analyzes user prompts, AI responses, coding-agent activity, and enterprise search outputs flowing across HTTP streams, IDE extensions, LLM APIs, and internal microservices. It applies need-to-know access filtering, policy transformations, and audit controls within sub-second decision windows, ensuring sensitive knowledge never crosses boundaries it shouldn’t. As enterprises adopt generative AI at scale, traditional access-control models break down. This product introduces a new security layer purpose-built for AI systems, enabling organizations to innovate quickly while maintaining strict governance over their data and models.

You will be joining a core engineering team that is building a platform with real industry impact — one shaping how AI responsibly integrates into the modern enterprise.

About the Role:

We are looking for a Senior Full-Stack Engineer (Backend-focused) to join a small, high-caliber team developing the core components of this real-time governance system.

Your primary focus will be backend engineering with Node.js/TypeScript — building high-performance services, scalable APIs, distributed processing flows, and policy-evaluation pipelines. When needed, you’ll contribute to the React-based frontend to deliver features end-to-end. You will take ownership of major technical decisions, collaborate with engineering, product, DevOps, and AI/security

Why This Role Stands Out:

• Mission-critical product defining how enterprises safely adopt AI
• Deep engineering challenges — real-time pipelines, distributed flows, policy engines
• Modern stack: Node.js, TypeScript, React, PostgreSQL, Docker, cloud-native tooling
• High degree of autonomy and technical ownership
• Work closely with an elite product and AI/security team
• Fully remote, flexible environment with strong operational support

What You Bring:

• 10+ years of professional software development experience
• 5+ years of hands-on experience with Node.js and TypeScript
• Strong knowledge of backend architecture, distributed systems, and scalable service design
• Proven experience working with SaaS-based systems
• Experience with relational databases (PostgreSQL or similar)
• Experience with containerized/cloud-native environments
• Practical React experience sufficient for full-stack delivery
• Deep understanding of JavaScript/TypeScript runtime patterns and performance considerations
• Strong communication skills and comfort working asynchronously in a distributed team
• Ability to thrive in a fast-paced, high-ownership environment
• Excellent English (written and spoken)

Nice to Have:

• Experience with CI/CD pipelines (GitHub Actions or similar)
• Experience with Python and/or Go
• Production experience with large-scale TypeScript-based backend systems
• Exposure to LLM/AI products (LLM APIs, vector DBs, orchestration frameworks)
• Experience integrating ML/AI models into production systems
• Background in B2B or security-focused products
• BSc in Computer Science or related field

Why Us?

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 

In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued. 

We’re looking for a Senior QA Engineer to join our AdTech product team. The ideal candidate has a strong understanding of digital advertising systems, data-driven platforms, and campaign delivery workflows, combined with the ability to lead test strategy across the product lifecycle. This role goes beyond executing test cases — we need someone who can shape quality standards, influence product decisions, and ensure every release works reliably at scale. 

About the project:  

Our client is a corporate trade leader for nearly four decades, enabling companies to maximize the value they receive for assets, increase their return on ad spend, and generate funding for unbudgeted expenses. Independent, with an unrivaled vantage point of the media industry, our client helps large and small brands and agencies achieve a higher ROI, leveraging incremental value in the same quality properties and services they already purchase. 

The project is a CRM system for the sales departments of our client. 

Requirements:  

• 7+ years of QA experience with complex, data-intensive products (AdTech, MarTech, analytics platforms, or similar preferred). 
• Solid knowledge of QA methodologies, test design, and structured exploratory testing. 
• Understanding of programmatic advertising components such as DSP, SSP, RTB, tracking pixels, impression/click logging, attribution, audience segments, and fraud prevention. 
• Ability to interpret API requests/responses (REST, JSON), read logs, and perform basic SQL queries for data verification. 
• Strong soft skills: clear communication, active listening, conflict resolution, ability to present testing status to stakeholders, and influence prioritization. 
• Proactive approach to spotting risks early and proposing practical solutions. 
• Ownership mindset — ability to think at the product level, not just atthe  task level. 
• Comfortable working cross-functionally in a fast-moving environment with product, engineering, data science, and operations teams. 
• Upper-Intermediate English (both spoken and written) 

Nice to have: 

• Experience with automation tools (Postman, Cypress, Playwright, Selenium, REST-assured). 
• Experience working with advertising exchanges, attribution platforms, CDPs, or tag management systems. 
• Knowledge of BI tools (Looker, BigQuery, Redshift, Metabase, etc.). 
• Experience defining acceptance criteria with product managers and writing requirements with engineers. 

 
Responsibilities: 

• Owning quality for complex product areas, from planning through release. This includes defining test strategy, risk analysis, acceptance criteria, and prioritizing testing efforts based on business value. 
• Collaborating closely with product managers, engineers, UX, and data teams to understand requirements, clarify user flows, and identify potential gaps early. 
• Designing and maintaining test documentation: test plans, test cases, regression checklists, data validation procedures, and bug reports. 
• Driving initiatives to improve test coverage, automation readiness, test environments, and data quality. 
• Acting as a quality advocate during grooming, planning, and retrospectives, communicating risks and proposing solutions in a productive, non-blocking way. 
• Testing features across multiple components (DSP, SSP, measurement tools, APIs, bidding logic, audience segmentation, reporting dashboards, targeting rules, etc.). 
• Using data to verify business logic: campaign performance metrics, event logs, cookies, third-party trackers, attribution, and real-time bidding behaviors. 
• Working with automation engineers to prioritize what should be automated at UI, API, and data layers. 

24PLAY is a Ukrainian GameDev company developing and publishing mobile games since 2019. We’ve launched dozens of popular titles and reached 100M+ players worldwide. Alongside our own games, we provide top-quality outsourcing — art, development, and full-cycle production for global studios, our partners include some of the biggest names in the industry, such as Ubisoft, Papaya, SayGames, Estoty, Supersonic, and many others.

We’re growing and looking for a hands-on HR Manager to strengthen people operations in our comfortable Kyiv office (Beresteyska).
 

Main Responsibilities:

• Monitor HR processes and prepare regular reports (HR and Recruitment metrics).
• Own employee lifecycle: onboarding/offboarding, probation tracking, adaptation, 1:1s, assessment.
• Shape and scale corporate culture, engagement, and internal communications.
• Design and roll out HR initiatives (HR policy development, people engagement, wellbeing etc.).
• Plan HR budgets, track expenses, and optimize contracts.
• Build and maintain HR policies and process documentation; ensure accurate document flow.
• Coordinate greetings and gifts for birthdays/work anniversaries; manage recognition programs.
• Administer sick leave, time off, and vacation requests; maintain records.
• Plan and host team events.

From candidates for this position we expect:

• Experience as HR in IT for at least 1 year.
• Fluency in the Ukrainian language.
• English B1+
• Confident user of MS Office, Google Drive/Workspace, Slack etc.
• Organized, empathetic, proactive; excellent communication skills.
• A love of games will be a plus!

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.
   

We look forward to receiving your application!

We are looking for a Lead Data Analyst to head our analytics team (Product, Marketing, Retention). This role balances team mentorship with hands-on analysis, focusing on driving data-driven decisions without the burden of infrastructure management.

Required Skills & Experience

• Background: 2+ years in Data Analytics with 1–2+ years in a Lead or Senior role; 
• Technical Stack: Advanced SQL (complex queries/joins) and Python (Pandas, Numpy); proficiency in Power BI or similar tools;
• Expertise: Solid understanding of A/B testing, product/marketing analytics, and attention to detail;
• Management Skills: the ability to effectively manage multiple priorities simultaneously and meet deadlines.

Nice to Have:

• Experience in iGaming with knowledge of LTV, ARPU, Churn, and Bonus Efficiency.
• Cohort analysis, retention modeling, statistics/probability, and familiarity with CRM/attribution data and data pipelines.

Key Responsibilities: 

• Team Leadership: Lead and mentor a team of analysts; manage workloads, priorities, and delivery timelines; own the analytics roadmap and backlog;
• End-to-End Analytics: Perform hands-on analysis (SQL, Python, Power BI) to identify trends, anomalies, and growth opportunities;
• Experimentation: Design, support, and evaluate A/B tests across product and marketing departments;
• Strategic Collaboration: Work with Product, Marketing, and CRM stakeholders to define success metrics and translate data into actionable business recommendations;
• Quality Control: Review team outputs (dashboards, research, reports) to ensure high standards of accuracy and insight.

Why is this role interesting?

• Real impact: you directly influence product and marketing decisions.
• Clear focus: no expectations of being a ‘jack of all trades’ — focus on analytics and leadership.
• Transparency: the opportunity to build analytical processes and develop a team in a dynamic environment.

For successful cooperation, we offer:

• The opportunity to influence and feel your impact within the company;
• Compensation that grows with your achievements;
• Paid vacation and sick leave;
• Medical insurance;
• A budget for conferences, seminars, and training courses that will help you develop as a professional;
• Flexible working hours;
• A cosy, modern office with everything you need in the historic centre of Kyiv.
  
  📌Interview stages:

Interview with recruiter -> Interview with Lead Data Analytics -> Interview with head -> Offer

Outbound Reactivation & AI Voice Ops (iGaming)

Location: Remote
Industry: Betting / iGaming
Company: Fast-growing tech company building cutting-edge AI-driven solutions

🎯 Role Objective

Maximize player activation, deposits, and Net Gaming Revenue (NGR) through high-performing outbound call funnels and scalable AI voice agents integrated into a CRM-driven omnichannel strategy.

Design high-impact outbound reactivation scripts that will become the core prompt logic for AI voice agents.
Your main task is to translate business goals into clear, conversion-driven conversation flows that AI can execute at scale.

📌 Key Responsibilities:

• AI Voice Script Architecture
• Translate leadership requirements (“what the bot must achieve”) into:
  • structured call flows
  • intents & decision trees
  • objection handling logic
• Design human-level sales conversations that can be converted into AI prompts.
• Define:
  • opening hooks
  • value framing
  • reactivation triggers
  • exit & escalation logic (handoff to human, compliance cases).
• Prompt Input for AI Engineers
• Prepare clear, structured script specs for prompt engineers:
  • tone of voice
  • allowed / restricted language
  • branching logic
  • examples of good vs bad responses.
• Work closely with AI / Prompt Engineers to refine prompt behavior based on real outcomes.
• Reactivation & Retention Logic
• Build scripts aligned with:
  • player lifecycle stage
  • deposit history & risk level
  • Responsible Gambling constraints.
• Define KPIs for script success: activation, deposit rate, NGR impact.
• Validation & Iteration (Demo Phase)
• Deliver a working demo script (MVP) ready for AI implementation.

• Iterate based on early bot performance and error analysis.

   

🧩 Requirements:

• 5+ years in outbound telephony, reactivation, or high-ticket telesales
  (iGaming strongly preferred)
• Proven ability to design call scripts that convert
• Strong understanding of:
  • objection handling
  • value anchoring
  • behavioral triggers in phone sales
• Experience working with or alongside:
  • CRM teams
  • call centers

  • product or automation teams.

     

➕ Nice to Have:

• Experience as a Team Lead / Head of Call Center / Retention Lead
• Familiarity with:
  • AI voice bots
  • conversational AI
  • prompt engineering (even at a conceptual level)
• Knowledge of Responsible Gambling practices.

Hiring Process

1. HR Interview
2. Test task
3. Technical Interview
4. Final Interview (optional)

About the Role
 

We're looking for an experienced Go developer to build new microservices and critical platform components.

Responsibilities

• Design and develop new microservices in Go
• Build high-load systems (search, music, accounts, messaging)
• Code review and mentoring junior/middle developers
• Participate in architectural decisions and technical planning
• Optimize service performance and scalability
• Implement best practices and coding standards

Required Skills

• 5+ years of commercial software development experience
• 3+ years of experience with Go
• Strong knowledge of Go web frameworks
• Experience with PostgreSQL (pgx driver, migrations, query optimization)
• Experience with Redis (caching, queues, pub/sub)
• Understanding of Hexagonal/Clean Architecture
• Experience writing unit and integration tests (testify, testcontainers)
• Experience with Docker and Kubernetes
• Experience with GCP (GKE, Cloud Storage, Cloud SQL, etc.)

Nice to Have

• Experience with Apache Cassandra or other NoSQL databases
• Experience with OpenSearch/Elasticsearch
• Experience with Kafka or other message brokers
• Knowledge of OpenTelemetry (tracing, metrics, logs)
• Experience with Keycloak or OAuth 2.0 / OIDC
• Experience with gRPC and Protocol Buffers
• Knowledge of MongoDB

Tech Stack

• Go 1.24, pgx, gocql, go-redis
• PostgreSQL 13+, Cassandra 4+, Redis 7+, MongoDB 6+
• OpenSearch, Kafka
• OpenTelemetry, Jaeger, Prometheus, Grafana
• Docker, Kubernetes (GKE), CI/CD (GitLab)
• GCP (Cloud Storage, Cloud SQL, Secret Manager, etc.)
• Keycloak, JWT (RS256)

Benefits

• Competitive salary based on experience and skills
• 20 paid vacation days
• Sick leaves: unlimited with medical certificate, up to 5 paid days per year without certificate
• Healthy work–life balance
• Family-first culture and flexible approach to work schedule
• Flexible work schedule
• Professional growth and development opportunities

About Impactable

Impactable builds B2B marketing ecosystems that drive measurable growth. Our DemandSense platform is a SaaS product designed to automate and optimize marketing performance across channels like LinkedIn and Google.

We’re a fast-scaling global agency with a strong engineering culture, operating across the U.S., Ukraine, and Serbia.

Position Overview

We’re looking for a PHP Developer to take a hands-on role in building and scaling the backend of DemandSense, our proprietary SaaS marketing automation platform.

You’ll spend most of your time designing, coding, and optimizing backend services in PHP (Laravel), while also mentoring a small team of developers.

This role is ideal for someone who enjoys solving complex engineering challenges, shaping system architecture, and ensuring high performance, reliability, and scalability - all while staying deeply involved in the codebase. You’ll collaborate closely with product and data teams to deliver robust, well-structured solutions that power real-time analytics and automation at scale.

Key Responsibilities

• Backend development in PHP (Laravel) for the DemandSense platform, ensuring scalability, performance, and reliability.
• Oversee API design and third-party integrations, ensuring consistent data flow and system interoperability.
• Identify and resolve system bottlenecks, performance issues, and scalability challenges.
• Champion engineering excellence and continuous improvement within the team.

Requirements

• 5+ years of backend development experience with PHP (Laravel).
• Strong knowledge of software architecture, design patterns, and scalability principles.
• Deep understanding of PostgreSQL, schema optimization, and performance tuning.
• Experience integrating and maintaining 3rd-party APIs and microservices.
• Strong problem-solving and decision-making skills.

Nice to Have:

• Experience in marketing technology (MarTech) or data-heavy SaaS products.
• Familiarity with CI/CD, Git workflows, and agile methodologies.
• Experience with AWS infrastructure (EC2, RDS, S3, Lambda).

Why Join Us

• Be part of a core product team at the center of Impactable’s technology ecosystem.
• Shape architecture and influence technical strategy from the ground up.
• Collaborate with global leaders and contribute to a product that directly impacts marketing outcomes.
• Competitive compensation and growth opportunities in a rapidly scaling organization.