Jobs at Djinni

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.

FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.
 

JOB OVERVIEW

We are looking for a Product Designer (Middle+ / Senior) to lead UX/UI design for FCE’s retail mobile application and client web platform (V2).

You’ll be the dedicated product designer responsible for turning complex financial and crypto flows into clear, intuitive, and scalable experiences across mobile and web.

The key objective of the role is to take product design from concept to developer-ready implementation - including UX flows, UI, prototypes, localization, RTL, light/dark themes, and edge cases.
 

KEY RESPONSIBILITIES

• Design end-to-end experiences for FCE’s mobile app and web platform.
• Create UX/UI for complex transactional flows: onboarding, KYC/KYB, accounts, balances, buy/sell, exchange, withdrawals, transaction history, 2FA/OTP and more.
• Cover the full user journey, including empty, loading, validation and error states — not just the happy path.
• Work confidently within FCE’s existing design system and continuously improve it where needed.
• Build scalable designs using Figma components, variables, tokens and auto-layout.
• Design with the best AI practices
• Prepare interfaces for EN/RU/AR localization, including RTL and long text, numbers and currency formats.
• Create clickable prototypes and quickly validate UX through lightweight user testing.
• Deliver clean, developer-ready files and detailed specs for Flutter and React teams.
• Use AI tools as part of the daily design workflow for UX copy, ideation, flow reviews and design iteration.
• Keep designs structured and machine-readable so they can work effectively with automated design-to-development processes.
   

QUALIFICATIONS & SKILLS

• 4+ years of professional product design experience.
• Portfolio demonstrating released iOS/Android mobile applications and web products.
• Strong UX + UI skills with a mobile-first mindset.
• Expert-level Figma skills: components, variants, variables/tokens, auto-layout, design systems, Dev Mode and developer handoff.
• Experience designing complex forms and transactional products.
• Strong understanding of localization and RTL interfaces.
• Experience designing both light and dark themes systematically.
• Strong prototyping and UX validation skills.
• Comfortable working closely with product managers and engineering teams.
• English - working proficiency for documentation and interface copy; Russian - team language.
• Ability to overlap with Dubai (GMT+4) by at least 4-5 hours per day.
• Confident daily use of AI tools such as ChatGPT, Claude, Figma AI (Make / First Draft), Midjourney, Recraft or similar.
• Comfortable working in an AI-assisted product development environment and able to demonstrate how AI is integrated into your personal workflow.
   

WOULD BE A PLUS

• Experience in fintech, banking, crypto or other regulated financial products.
• Experience with KYC SDKs such as Sumsub and similar solutions.
• Experience with crypto wallet flows: addresses, networks, fees and transactions.
• Ability to create icons, illustrations, micro-interactions and basic marketing visuals.
• Basic technical literacy: understanding components, widgets, frontend implementation and the importance of clean layer naming and file structure.
   

WORKING CONDITIONS & BENEFITS

• Employment: Full-time
• Location: Remote
• Time zone: Minimum 4-5 hours of daily overlap with GMT+4 (Dubai)
• Reporting to: Product Owner 
• Compensation: depending on experience
• Vacation: 20 working days per year
• Sick Leave: 10 days per year
• Days Off: 5 days per year
• Public Holidays: 8-10 days per year, depending on the holiday calendar of different countries

We're looking for a Full-Stack PHP Developer to join a platform in the B2B sales and outbound space. You'll work across backend (Laravel, PostgreSQL) and frontend (Nuxt 3/Vue), continue building out the product, and contribute to new AI-powered functionality. 

Responsibilities: 

• Develop and maintain backend functionality on Laravel 12 and PostgreSQL 
• Build and extend frontend features with Nuxt 3/Vue 
• Design and implement new features powered by the Claude API 
• Work within an existing codebase: understand current architecture, improve it, and keep it consistent 
• Collaborate with the team on scope, priorities, and technical decisions 

Requirements: 

• 3+ years of commercial experience in full-stack development 
• Strong hands-on experience with PHP and Laravel 
• Solid experience with Vue.js and Nuxt 3 
• Experience with PostgreSQL: schema design, queries, performance 
• Comfortable joining and working in an existing production codebase 
• Upper-Intermediate level of English or higher 

Nice to Have: 

• Hands-on experience with LLM APIs (Claude, OpenAI, or similar) 
• Experience building AI-powered features in production: prompting, structured outputs, tool use 

Recruitment Process: 

1. HR Interview 
2. Tech & Final Interviews 
3. Job Offer 

We Offer: 

• Innovation Culture: Work in a team that actively experiments with AI and modern development approaches    
• Flexible Work: Remote work or a modern office in Kyiv   
• Generous Time Off: 20 paid vacation days + 15 sick leave days annually   
• Professional Growth: Compensation for courses, certifications, and learning resources   
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro, Сlaude Code, Codex, etc.) 

Who we are:

Adaptiq is a technology hub focused on building, scaling, and supporting R&D teams for high-growth product companies across a broad range of industries.
 

About the Product:

Our client is a leading online gaming operator developing a new transactional platform for user account management. The platform is being built from scratch and will operate in a highly regulated, high-volume environment, supporting millions of concurrent users.

It will process real-time financial transactions and must provide high availability, sub-second response times, strong data integrity, security, and complete auditability. A major technical challenge is ensuring stable performance and reliability during peak events and significant traffic spikes.

The team is looking for strong engineering expertise to help architect and develop a scalable, high-performance, and resilient backend platform while meeting strict security, regulatory, and compliance standards.
 

About the Role:

As a Senior Java Engineer, you will build and design the core backend services of the PAM platform from the ground up. You will take end-to-end ownership of features, covering technical design, implementation, automated testing, production monitoring, and release.

You will collaborate closely with Principal Engineers on architecture and key technical decisions, contribute to RFCs, and deliver production-ready solutions. The role offers a high degree of autonomy and direct influence on the platform architecture, together with responsibility for reliability, performance, and correctness within a critical financial system.
 

Key Responsibilities:

• Design and develop backend services using Java 17+ and Spring Boot or a similar framework, covering wallet transactions, ledger entries, payment orchestration, bonus mechanics, and account state management.
• Build REST APIs and event-driven integrations with Kafka or similar technologies for player-facing applications, operational tools, and external partners.
• Maintain system correctness and reliability through idempotent operations, well-defined transaction boundaries, explicit failure handling, and comprehensive unit, integration, and contract testing.
• Incorporate regulatory requirements directly into the platform, including KYC/AML checks, responsible gaming controls, and audit trails.
• Ensure production readiness through metrics, structured logging, distributed tracing, alerting, and participation in on-call rotations.
• Participate in technical design discussions and RFCs, conduct code reviews, and support and mentor other engineers.
• Integrate AI-assisted development tools into the daily engineering workflow while following established platform standards for prompts and context.
• Support the live migration from the existing third-party platform, including parity testing, data validation, and cutover coordination.
   

Required Competence and Skills:

• 5+ years of backend engineering experience with strong hands-on expertise in Java 17+ and a modern framework such as Spring Boot.
• Proven experience designing, building, and operating high-integrity transactional systems in areas such as payments, wallets, billing, banking, e-commerce, or gaming.
• Strong knowledge of relational databases such as PostgreSQL, including schema design, ACID transactions, locking, and query/performance optimization.
• Experience working with event-driven architectures and messaging technologies such as Kafka, RabbitMQ, or similar, including idempotency and retry mechanisms.
• Strong automated testing practices, including unit, integration, and contract testing as part of the regular development lifecycle.
• Practical production experience with containers, CI/CD pipelines, monitoring and telemetry, as well as troubleshooting production incidents.
• Solid knowledge of multi-threading, system architecture, and fault-tolerant design patterns.
• Good written and spoken English and experience collaborating effectively across distributed, multi-time-zone teams.
   

Nice to Have:

• Experience in iGaming, sports betting, fintech, or another regulated domain with high transaction volumes.
• Hands-on exposure to Kubernetes and AWS technologies, including VPC, IAM, EKS, and auto-scaling.
• Experience building systems with compliance requirements such as KYC/AML, responsible gaming, and auditability.
• Practical experience using AI coding assistants and agentic development workflows.
• Polish and/or Spanish language skills.
   

Why Us:

We provide 20 days of paid vacation per calendar year, in addition to the official national holidays of the country where you are based.

We offer full accounting and legal support across all countries where we operate.

We follow a fully remote work model and provide a powerful workstation, as well as access to a co-working space whenever needed.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client is a leading online gaming operator developing a new-generation transactional platform for user account management. This greenfield solution is being built for a highly regulated, high-traffic environment and is expected to support millions of concurrent users.

The platform will handle real-time financial transactions and requires strong availability, sub-second performance, data integrity, security, and complete auditability. A major engineering challenge is ensuring the system remains reliable and performant during significant traffic surges and peak events.

The team is looking for a hands-on MLOps Engineer who will contribute to designing and building scalable, reliable ML infrastructure, creating and maintaining production-grade data and ML pipelines, and supporting the complete ML lifecycle. Particular attention will be given to data quality, monitoring, governance, and overall system reliability.
 

About the Role:

We are looking for a Senior MLOps Engineer to build and evolve scalable cloud infrastructure, real-time data pipelines, and production ML workflows.

You will work with Infrastructure as Code, event-driven systems, and end-to-end ML processes, covering model deployment, monitoring, data governance, and reliability. Working closely with Data Engineers and Data Scientists, you will help shape the new platform, ensure reliable data and ML workflows from end to end, and understand the impact of upstream data changes on downstream models.

This position offers significant technical ownership and the opportunity to contribute to architectural decisions, technology selection, and the long-term evolution of the platform.
 

Key Responsibilities:

• Design, provision, and maintain scalable cloud infrastructure using Infrastructure as Code.
• Develop and operate robust real-time, event-driven data pipelines with fault tolerance and sub-second latency.
• Design and optimize storage systems and data lake infrastructure supporting both transactional and analytical workloads.
• Build high-availability networking solutions, API gateways, automated failover mechanisms, and zero-downtime routing.
• Embed data validation, observability, and monitoring into pipelines to maintain reliability and quickly detect potential issues.
• Build and maintain infrastructure supporting ML model training, validation, deployment, and inference.
• Automate deployment and testing processes for containerized workloads running on Kubernetes.
• Partner with cross-functional teams to establish ML governance practices and dependable end-to-end data flows.
• Contribute to long-term cloud scalability, FinOps and cost optimization initiatives, as well as disaster recovery planning.
• Provide technical guidance, contribute to architecture reviews, and mentor team members on engineering best practices.
   

Required Competence and Skills:

• 5+ years of experience in cloud infrastructure, data engineering, or distributed systems architecture.
• Strong hands-on experience with infrastructure provisioning tools such as Terraform, container technologies including Docker and Kubernetes, and cloud environments such as AWS or GCP.
• Practical experience with distributed streaming technologies such as Apache Kafka and Change Data Capture (CDC) approaches.
• Strong knowledge of object storage architectures such as S3, distributed data lakes, and SQL/NoSQL databases.
• Strong Python skills and scripting experience, including Bash, for automation and pipeline orchestration.
• Good understanding of ML workflows, data governance, and model lifecycle management.
• Ability to turn high-level architectural concepts into practical implementations and optimize them for performance.
• Strong communication skills and experience working closely with Data Scientists and Engineering teams.
   

Nice to Have:

• Previous experience in fintech, iGaming, or other high-throughput, real-time transactional environments.
   

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

Hello! We are looking for an Analyst Intern to join our team, consulting company, CanSolveIt®.  

Remote, part-time.

CanSolveIt® is a consulting company that provides services on change management and business process optimization. We work with leaders in the construction and energy industry internationally, primarily in the European and North American markets. 

This position is ideal for students who want to gain their first real hands‑on experience in a modern international consulting company. 

As an Analyst Intern, you will learn how to create new solution items, work with Smartsheet and other professional tools, and understand how consulting truly operates - from internal processes to client interactions. This is a great opportunity to grow, develop practical skills, and see what it’s like to work in a small but highly professional team.

What we offer: 

• Remote work. 
• Flexible schedule (min 20 hours per week). 
• Opportunities to grow professionally and personally (workshops, work sessions, potential external education). 
• Paid leave (24 calendar days + 10 public holidays). 
• Small and outstanding team. 
• Exciting challenges, possibility to be a part of business practices of the European and American market. 

Responsibilities: 

• Assist in the data update process for the clients. 
• Ensure sheets are accurate and up to date. 
• Maintain them each time we need to add, remove, or modify. 
• Perform monthly checkups of the items we support to ensure there are no issues. 
• Create new solution items, for example, workspaces, reports, sheets. 
• Collaboration with a Mentor‑Consultant who will assign tasks, provide guidance, and support you throughout your learning and work process. 
• Collaborate with team members to verify and reconcile data.

Requirements: 

• Basic analytical skills with the ability to organize information, identify simple patterns, and draw straightforward conclusions. 
• Work Schedule: We usually offer flexible working hours, but for this position we are looking for a student who can work in the evening or be available for meetings with the supervisor between 15:00 and 20:00 (Ukraine time).
• Excellent written and verbal communication skills in Ukrainian and English (Upper - Intermediate+).   
• Attention to details
• Readiness for repetitive tasks. 
• Willingness to learn and work with licensed software tools such as Smartsheet, Microsoft 365, Excel, and SharePoint.

Recruiting Process: 

1. Screening interview with HR  (1 hour)
2.  Interview with the CEO and Technical interview  (1 hour)

3. Interview with Team  (30-45 min)

    

Join the CanSolveIt® team and be part of a dynamic consulting firm that drives positive change and innovation within the construction and energy management industries. 

Are you passionate about building reliable automation solutions for products that make an impact in healthcare?

We are seeking a Senior Test Automation Engineer with extensive experience in designing and implementing automated quality assurance strategies across desktop, web, and backend systems. This role focuses on developing scalable automation frameworks, validating application performance, integrating automated testing into CI/CD pipelines, and driving continuous quality improvement.

At Sigma Software, we offer the flexibility of working in a collaborative international environment, access to challenging technical projects, and opportunities for continuous professional growth. Why join us? You will help improve the quality and reliability of healthcare solutions, where stability and precision truly matter.

Project
Our client is a company operating in the healthcare/medical industry that specializes in developing desktop software solutions. The company builds large-scale desktop systems used in medical environments, with a strong focus on software quality, reliability, and stability.

Responsibilities

• Design, implement, and own end-to-end test automation strategies across desktop, web, and backend systems
• Develop and maintain scalable, reusable, and maintainable automated test frameworks
• Integrate automated testing into CI/CD pipelines and improve quality gates
• Perform functional, integration, system, UI, stress, load, and performance testing
• Collaborate closely with software engineers, architects, and product stakeholders to improve overall product quality
• Analyze test results, identify quality risks, and support defect resolution processes
• Contribute to continuous improvement of QA methodologies, tooling, and engineering practices
• Evaluate and implement modern automation tools and AI-assisted testing capabilities
• Support delivery of reliable software solutions within a regulated medical environment
• Participate in code reviews, technical discussions, and test strategy planning

Requirements

• 5+ years of hands-on experience in test automation engineering
• Strong expertise across multiple testing layers, including unit, integration, system, UI, performance, and stress testing
• Strong programming skills in at least one of the following languages: Python or TypeScript
• Practical experience with modern test automation frameworks and tools such as Playwright, Cypress
• Experience working with CI/CD pipelines and version control systems
• Strong understanding of software development lifecycle and quality engineering best practices
• Experience designing scalable and maintainable automation frameworks
• Good analytical, troubleshooting, and communication skills
• Upper-Intermediate or higher English level

Will be a plus

• Experience with C# or Java
• Experience with Ranorex
• Penetration testing experience
• Experience with AI-assisted development and testing tools
• Experience working in regulated industries, especially healthcare or medical technology
• German language skills

Чи захоплюєтесь ви створенням надійних рішень для автоматизації тестування продуктів, які мають реальний вплив на сферу охорони здоров’я? 

Ми шукаємо Senior Test Automation Engineer із ґрунтовним досвідом у розробці та впровадженні стратегій автоматизованого забезпечення якості для desktop-, web- та backend-систем. Ця роль передбачає створення масштабованих фреймворків автоматизації, перевірку продуктивності застосунків, інтеграцію автоматизованого тестування в CI/CD-пайплайни та постійне вдосконалення процесів забезпечення якості.
 

У Sigma Software ми пропонуємо можливість працювати в міжнародному середовищі, брати участь у складних технічних проєктах і безперервно розвиватися професійно. Чому варто приєднатися до нас? Ви допомагатимете покращувати якість і надійність рішень для сфери охорони здоров’я, де стабільність і точність мають вирішальне значення.
 

Клієнт

Наш клієнт — компанія, що працює у сфері охорони здоров’я та медичних технологій і спеціалізується на розробці desktop-рішень. Вона створює великомасштабні програмні системи для медичних установ, приділяючи особливу увагу якості програмного забезпечення, його надійності та стабільності.
 

Обов’язки

• Проєктувати, впроваджувати та підтримувати масштабовані наскрізні (end-to-end) стратегії автоматизації тестування
• Розробляти та підтримувати фреймворки автоматизації тестування
• Створювати й оптимізувати quality gates у CI/CD та пайплайни автоматизованої валідації
• Виконувати stress-, load- та performance-тестування
• Тісно співпрацювати з розробниками, архітекторами та QA-інженерами для підвищення якості й надійності продукту
• Впроваджувати та використовувати AI-підхід до тестування й автоматизації там, де це доцільно
• Аналізувати результати тестування, виявляти вузькі місця та сприяти безперервному вдосконаленню якості
   

Вимоги

• Понад 5 років практичного досвіду в автоматизації тестування
• Глибока експертиза в різних рівнях тестування, включаючи unit, integration, system, UI, performance та stress testing
• Впевнене володіння принаймні однією з мов програмування: Python або TypeScript
• Практичний досвід роботи із сучасними інструментами автоматизації тестування, такими як Playwright, Cypress 
• Досвід роботи з CI/CD-пайплайнами та системами контролю версій
• Практичний досвід використання GitLab CI або аналогічних CI/CD-платформ
• Глибоке розуміння методологій забезпечення якості програмного забезпечення та найкращих практик автоматизації тестування
• Розвинені аналітичні навички, навички пошуку й усунення проблем, а також ефективної комунікації
• Рівень англійської мови Upper-Intermediate або вище
   

Буде перевагою

• Досвід з C# чи Java
• Досвід з Ranorex
• Досвід проведення penetration testing
• Досвід використання AI-інструментів для розробки та тестування
• Досвід роботи в регульованих галузях
• Знання німецької мови

Responsibilities

• Monitor data completeness, accuracy, and timeliness across databases, dashboards, and reports.
• Investigate discrepancies, identify root causes, and coordinate fixes with business, BI, Data Engineering, and IT teams.
• Handle BI support requests, including incorrect metrics, missing data, report refresh issues, and access problems.
• Validate reporting logic and help users understand key metrics.
• Maintain data quality checks, help automate recurring controls, and document common issues.

Requirements

• 2+ years of experience in Data Quality, Data Analysis, BI Support, CRM analytics, or a related role.
• Hands-on experience validating data and troubleshooting reporting discrepancies.
• Strong Excel and SQL skills.
• Experience with BI reports and an understanding of how data moves from source systems to dashboards.
• Clear communication with users and technical teams.

Nice to have

Experience with Power BI, Microsoft Dynamics 365, Power Apps, or automated data quality checks.

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a Customer Support Representative.

Required Skills and Experience

• Fluent in English — Upper-Intermediate level and higher (B2+)
• Schedule: Day (8:00 am — 8:00 pm) and night (8:00 pm — 8:00 am) shifts and then two days off;
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problems solving
• Team player
• Good diction
• Will be good if you have experience in the call center

Responsibilities

• Picking up calls
• Replying to emails
• Performing troubleshoot
• Consulting about the application

What will you get with UTECH?

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-up, conference, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team buildings
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.).
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea, and coffee in the office, at the expense of the company

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We're looking for a strong Middle Frontend Developer who can think beyond a single game, at the level of the entire product portfolio. Architectural decisions, reusable components, shared pipelines: what you build affects multiple projects at once.

We're a team of people who left safe jobs to build something better. No bureaucracy, no pointless meetings — just sharp minds building games that stand out.

🧩 What you’ll do

• Build and ship slot games end-to-end — from initial prototype to production release;
• Beyond game development, participate in shaping the frontend architecture and development standards across all projects — making technical decisions, reviewing code, and sharing expertise with the team;
• Collaborate with Producers, Artists, and Backend Engineers to ensure seamless integration and optimized performance;
• Contribute to code quality through reviews and shared standards, keeping our codebases scalable, maintainable, and reusable;
• Contribute to the design and implementation of new features, UI components, and in-game effects;
• Improve our core framework, build tools, and asset pipelines;
• Profile performance and debug across platforms (desktop, mobile, WebGL) to keep games running smoothly everywhere;
• Treat knowledge as a team asset — document your work and share what you learn with the team;
• Stay curious about modern frontend technologies and trends in the iGaming ecosystem.

💎 What you bring

• 3+ years of frontend development experience, including at least 1 year building HTML5 slot games — enough to have shipped multiple titles end-to-end and learned from real production cycles;
• Strong expertise with Pixi.js and modern JavaScript / TypeScript;
• Solid understanding of OOP, asynchronous programming, and rendering performance optimization;
• Strong knowledge of Spine animations and deep understanding of asset management pipelines;
• Experience with or proficiency in Codex and WordCode is required;
• Fluency in English.

🧠 Nice to have

• Experience with game audio — Howler.js, Web Audio API, or similar;
• Experience with build automation, CI/CD pipelines, or process optimization tools;
• Familiarity with iGaming specifics: RNG logic, platform workflow, integrations.
• Experience with GLSL/WebGL shaders for custom visual effects;
• Experience with Vue 3 or other modern UI frameworks.

🎁 Benefits

• 21 vacation days + 2 extra day-offs annually;
• 12 paid sick days;
• Fully remote format - work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00-11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

In Competera, we are building a place where optimal pricing decisions can be made easily. We believe that AI technologies will soon drive all challenging decisions and are capable of helping humans be better. We are now looking for a Strong Middle Data Scientist to play a key role in reshaping the way we provide our solutions.

You could be a perfect match for the position if
You want to:

• Analyze retail data to find patterns and derive insights for data-aware pricing strategies.
• Maintain, tune and improve existing models, investigate model performance issues and identify their root causes.
• Design and validate (proof-of-concept) POC for new modeling approaches, challenging existing assumptions when needed.
• Own complex SnD Data science solution implementation for new clients end-to-end: validate business requirements and data, map requirements to existing tools and functionalities, develop and evaluate models and bring the solution into production.
• Research, prototype and evaluate modelling approaches for new domains and challenging cases such as sparse demand, promotions and changing sales patterns.
• Collaborate with Data Scientists, Engineers, Product/Project Managers and domain experts to improve and bring to production new approaches of demand modeling.

You have:

• 3+ years of commercial experience in Data Science/Machine Learning or related field.
• Solid mathematical background preferably in Computer Science, Mathematics, Statistics or another quantitative field.
• Strong knowledge of statistics, classical machine learning, deep learning methods and commonly used forecasting approaches.
• Practical experience with time series forecasting methodologies.
• Proficiency in scientific Python toolkit including NumPy, pandas, scikit-learn, gradient-boosting frameworks such as CatBoost/LightGBM and either Keras/TensorFlow or PyTorch.
• Experience with statistical hypothesis testing and experimental design, including A/B testing.
• Advanced SQL skills for data manipulation and extraction.
• Strong Python skills and experience writing clean, modular, maintainable code for prototyping and performing experiments.
• English sufficient for technical discussions, documentation, and collaboration in international environment (Upper-intermediate and higher level).

Desirable requirements:

• Experience in retail, e-commerce, pricing, revenue management or marketplaces.
• Experience working with large datasets and distributed processing tools such as. Pyspark/Spark/Databricks.

​Soft skills:

• Analytical mindset and critical thinking to solve complex problems.
• Strong ownership: you take responsibility for problems end-to-end, proactively drive them forward and stay accountable for the quality and impact of the final solution
• Agile approach, with the ability to experiment and test hypotheses in a dynamic business environment.
• Business-oriented thinking, capable of translating complex models into clear business insights.
• Curiosity and a drive for continuous learning in the data domain.
• Strong team player, able to collaborate across cross-functional teams.

You’re gonna love it, and here’s why:

• Rich innovative software stack, freedom to choose the best suitable technologies.
• Remote-first ideology: freedom to operate from the home office or any suitable coworking.
• Flexible working hours (we start from 8 to 11 am) and no time tracking systems on.
• Regular performance and compensation reviews.
• Recurrent 1-1s and measurable OKRs.
• In-depth onboarding with a clear success track.
• Competera covers 70% of your training/course fee.
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
• 20 business days of sick leave.
• We reimburse the cost of coworking.

Drive innovations with us. Be a Competerian.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work in an office format. For candidates from other cities, we offer relocation (an apartment located near the office, this option is free).

What we expect from the candidate:

•Solid understanding and ability to the practical application of HTML/CSS, JavaScript and TypeScript. 

•Proofed experience in Node.js with Express.js and Nest.js frameworks.

 •Knowledge of MySQL, PostgreSQL, MongoDB and Redis.

•Deep knowledge and understanding of networking - REST API standards, HTTP/HTTPS methods. 

•Solid understanding of React/Next.js. 

•Experience with Git. 

what we offer:

- free study in our Corporate English Academy

- growth and development opportunities for young developers even if you have no commercial experience

- regular salary review (after the completion of each contract)

- provision of Apple equipment

- comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).

- timely payment of salaries.

- corporate events, teambuildings, etc.

- working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

Company Description
 

Join Sigma Software as a Principal Software Engineer and help shape secure, large-scale digital platforms for Public Sector initiatives. This is a strategic senior-level role for an experienced engineering leader who can combine hands-on development, architecture expertise, technical leadership, and customer-facing communication.
 

You will work with enterprise-grade Java-based solutions, participate in presales and discovery activities, define technical strategies, and guide teams through project launch and early delivery stages.
 

We at Sigma Software create impactful solutions for global Customers and support our engineers with professional growth opportunities, mature engineering culture, and the ability to influence projects from the earliest stages.
 

CUSTOMER

Our Customers operate within Public Sector environment where security, reliability, scalability, and regulatory compliance are critical. The projects focus on building and modernizing enterprise digital services that support mission-critical operations, complex integrations, and long-term maintainability for large-scale organizations.
 

PROJECT

You will join early-stage initiatives where technical leadership plays a key role in transforming business ideas into scalable implementation strategies. The position involves participation in presales activities, tenders, discovery workshops, architecture design, estimation, and project launch support.

The projects include enterprise Java ecosystems, cloud-native infrastructure, distributed systems, secure integrations, and modernization of legacy platforms. You will work closely with Customers, Sales, Delivery, and engineering teams to establish architecture standards and ensure successful project initiation.

Responsibilities:

• Participate in presales activities, discovery sessions, technical workshops, tenders, and RFI/RFP analysis.
• Translate business requirements into scalable technical solutions and implementation strategies.
• Design enterprise-level architectures for Java-based distributed systems and microservices platforms.
• Prepare technical proposals, estimations, architecture diagrams, delivery assumptions, and implementation roadmaps.
• Define technology stack, infrastructure approach, integrations, security principles, and team composition.
• Present and defend technical solutions during Customer discussions and stakeholder meetings.
• Support Sales and Delivery teams during presales and project initiation phases.
• Lead technical project start-up activities and transform high-level concepts into actionable implementation plans.
• Establish architecture standards, engineering guidelines, and development best practices.
• Guide engineering teams during the first delivery stages and support onboarding and technical interviews.
• Conduct architecture and code reviews to ensure scalability, maintainability, and security compliance.
• Resolve complex technical challenges and mentor Senior and Lead Engineers.
• Drive technical decision-making while balancing business goals, delivery timelines, and quality expectations.

Requirements:

• 5+ years of software engineering experience with strong technical leadership responsibilities.
• Strong hands-on expertise in Java ecosystem development.
• Deep knowledge of Spring and Spring Boot.
• Strong understanding of microservices and distributed systems architecture.
• Experience designing and implementing REST APIs and event-driven systems.
• Practical experience with Kafka or similar messaging technologies.
• Experience with relational and NoSQL databases.
• Strong cloud platform experience with AWS, Azure, or GCP.
• Experience with Docker, Kubernetes, CI/CD pipelines, and infrastructure automation.
• Understanding of application security, monitoring, logging, and observability practices.
• Experience working with incomplete or ambiguous requirements and converting them into technical solutions.
• Experience participating in presales, discovery phases, solution proposals, or tender processes.
• Strong estimation and solution design skills.
• Excellent Customer-facing communication and presentation skills.
• Ability to independently drive technical initiatives and take ownership.
• Upper - Intermediate English level.

Приєднуйтесь до Sigma Software на позицію Principal Software Engineer та допомагайте створювати безпечні цифрові платформи великого масштабу для ініціатив у сфері Public Sector. Це стратегічна позиція senior-рівня для досвідченого інженерного лідера, який може поєднувати розробку, архітектурну експертизу, технічне лідерство та комунікацію з клієнтами.
 

Ви працюватимете з enterprise-рішеннями на базі Java, братимете участь у presales та discovery-активностях, визначатимете технічні стратегії та супроводжуватимете команди під час запуску проєктів і на ранніх етапах реалізації.

У Sigma Software ми створюємо значущі рішення для глобальних Клієнтів та підтримуємо наших інженерів можливостями професійного розвитку, зрілою інженерною культурою та можливістю впливати на проєкти з найперших етапів.
 

КЛІЄНТ

Наші Клієнти працюють у сфері Public Sector, де безпека, надійність, масштабованість та відповідність нормативним вимогам мають критичне значення. Проєкти зосереджені на створенні та модернізації enterprise-цифрових сервісів, які підтримують критично важливі операції, складні інтеграції та довгострокову підтримуваність для великих організацій.

ПРОЄКТ

Ви приєднаєтесь до ініціатив на ранніх етапах, де технічне лідерство відіграє ключову роль у перетворенні бізнес-ідей на масштабовані стратегії реалізації. Позиція передбачає участь у presales-активностях, тендерах, discovery-воркшопах, проєктуванні архітектури, оцінюванні та підтримці запуску проєктів.

Проєкти включають enterprise Java-екосистеми, cloud-native інфраструктуру, розподілені системи, безпечні інтеграції та модернізацію legacy-платформ. Ви тісно співпрацюватимете з Клієнтами, Sales, Delivery та інженерними командами для встановлення архітектурних стандартів та забезпечення успішного запуску проєктів.

Обов’язки:

• Брати участь у presales-активностях, discovery-сесіях, технічних воркшопах, тендерах та аналізі RFI/RFP.
• Перетворювати бізнес-вимоги на масштабовані технічні рішення та стратегії реалізації.
• Проєктувати архітектуру enterprise-рівня для розподілених систем та мікросервісних платформ на базі Java.
• Готувати технічні пропозиції, оцінки, архітектурні діаграми, припущення щодо реалізації та дорожні карти.
• Визначати технологічний стек, підхід до інфраструктури, інтеграції, принципи безпеки та склад команди.
• Презентувати та захищати технічні рішення під час обговорень із Клієнтами та зустрічей зі стейкхолдерами.
• Підтримувати Sales та Delivery команди під час presales та етапів запуску проєктів.
• Керувати технічними активностями на старті проєкту та перетворювати високорівневі концепції на практичні плани реалізації.
• Встановлювати архітектурні стандарти, інженерні рекомендації та найкращі практики розробки.
• Керувати інженерними командами на перших етапах реалізації та підтримувати онбординг і технічні інтерв’ю.
• Проводити архітектурні та code review для забезпечення масштабованості, підтримуваності та відповідності вимогам безпеки.
• Вирішувати складні технічні завдання та менторити Senior і Lead Engineers.
• Керувати процесом прийняття технічних рішень, балансуючи бізнес-цілі, терміни реалізації та очікування щодо якості.

Вимоги:

• 5+ років досвіду у software engineering із сильними обов’язками у сфері технічного лідерства.
• Сильна практична експертиза у розробці в Java-екосистемі.
• Глибокі знання Spring та Spring Boot.
• Глибоке розуміння архітектури мікросервісів та розподілених систем.
• Досвід проєктування та реалізації REST API та event-driven систем.
• Практичний досвід роботи з Kafka або аналогічними технологіями обміну повідомленнями.
• Досвід роботи з реляційними та NoSQL базами даних.
• Сильний досвід роботи з хмарними платформами AWS, Azure або GCP.
• Досвід роботи з Docker, Kubernetes, CI/CD pipeline та автоматизацією інфраструктури.
• Розуміння безпеки застосунків, моніторингу, логування та практик observability.
• Досвід роботи з неповними або неоднозначними вимогами та перетворення їх на технічні рішення.
• Досвід участі у presales, discovery-фазах, підготовці solution proposals або тендерних процесах.
• Сильні навички оцінювання та проєктування рішень.
• Відмінні навички комунікації та презентації у взаємодії з Клієнтами.
• Здатність самостійно вести технічні ініціативи та брати на себе відповідальність.
• Рівень англійської — Upper-Intermediate.

3DFrames is a product IT company specializing in the development of interactive 3D configurators for B2B clients.

We create web-based 3D solutions that help manufacturers present, configure, and sell complex products online.

We work with clients across European markets and are also developing our own SaaS platform for 3D configurators.

We are currently looking for a Junior+ Project Manager / Project Coordinator who will help coordinate the team, keep projects organized, track task delivery, and ensure smooth communication between the team and our clients.

Core Requirements
 

• 1+ year of commercial experience as a Project Coordinator, Junior Project Manager, Delivery Assistant, or in a similar role
• Basic understanding of the Software Development Life Cycle (SDLC)
• Good understanding of Agile / Scrum principles
• Experience with project and task management tools such as Jira, ClickUp, Trello, Linear, or similar
• Understanding of backlog management, sprint planning, prioritization, and task boards
• Experience creating and describing tasks for development teams
• Basic understanding of user stories and acceptance criteria
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks, priorities, and agreements simultaneously
• Strong communication skills
• B2+ English for communication with international clients

Nice to have
 

• Experience working with international clients
• Experience coordinating several projects simultaneously
• Technical background or basic understanding of web development
• Experience with 3D, WebGL, or configurator projects
• Experience working in a product or SaaS company

Responsibilities
 

• Coordinate the work of developers, 3D designers, and QA engineers
• Track task statuses and delivery in the project management system
• Maintain a clear and up-to-date backlog and task boards
• Support task planning and prioritization
• Track deadlines and proactively identify risks and blockers
• Communicate with clients regarding project status, tasks, and next steps
• Organize and conduct online meetings with the team and clients
• Prepare short status updates and progress reports
• Create, clarify, and maintain tasks for the team
• Work with user stories and acceptance criteria
• Keep project documentation up to date
• Support sprint planning and the delivery process
• Make sure the team has all necessary information required to complete tasks efficiently

What We Offer
 

• Full-time remote cooperation
• Cooperation via FOP
• Accounting support if needed
• 15 paid vacation days
• 5 paid sick days
• Paid public holidays
• Opportunity to grow within an experienced 3D team
• Hands-on experience with commercial web-based 3D products and interactive configurators

Hiring Process
 

1. Intro Interview - up to 60 minutes
2. Final Interview
3. Offer

Ready to join us? Apply now - your skills and experience might be exactly what we’re looking for.