Jobs at Djinni

About The Company

 

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

 

Why does MWDN rock?

 

Here’s what you can expect when you join MWDN:

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.
  
   

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on .

 

What is your new project?

Domain: Media and Entertainment

Client Location: Israel

Company size: 5–10 employees

Founded in: 2025

 

What makes this project exciting?

 

Our new client is something really innovative! This Israel-based startup is building a mobile-first app for micro dramas - a short, scripted series made for smartphones. Think of it as TikTok with short episodes lasting 1 to 1.5 minutes.

The project already has strong support from an investor who believes in its massive potential. As it is still in the early development stage, this job is your chance to be part of a unique entertainment product. Are you ready to work on something fresh and impactful? Check out the opportunity below!

We are looking for a passionate and resourceful User Support Engineer to own the entire support function

 

What makes you a great fit
 

● 4+ years of experience in a customer support role within B2C mobile apps, gaming, or digital media

● Fluent English — excellent written and verbal communication skills, with the ability to represent the brand warmly and professionally.

● Hands-on experience with support platforms such as Intercom, Zendesk, or similar, including workflow automation and reporting.

● Strong analytical skills — comfortable digging into support data to identify trends and present findings to internal stakeholders.

● Highly organized and process-oriented, with the capability to manage high ticket volumes without compromising quality.

● Genuine empathy for users and a passion for solving problems efficiently.

● Experience handling payment and subscription-related support (Paddle, Apple IAP, Google Play).

Nice-to-have skills
 

● Familiarity with Braze, Mixpanel, or similar CRM/analytics tools.

● Background in building support functions from scratch at a scaling startup.

 

Your day-to-day in this position

 

● Support Operations: Handle and resolve support tickets across all channels (in-app, email, web), ensuring fast, high-quality responses that reflect our brand voice.

● Automation & AI Tooling: Design and implement AI-powered support workflows and automation (e.g., Intercom chatbots, macros, auto-routing) to scale coverage without scaling headcount.

● Data-Driven Insights: Analyze support conversation data to identify recurring issues, product pain points, and monetization friction — feeding those insights back to Product, CRM, and Engineering.

● Documentation: Build and maintain a comprehensive knowledge base, FAQ, and internal documentation to enable self-service and reduce ticket volume.

● Quality & Performance: Define support quality standards, track KPIs (CSAT, first-response time, resolution rate), and continuously optimize processes to hit them.

● Cross-Functional Collaboration: Collaborate closely with the CRM & Monetization team to flag user complaints related to billing, subscriptions, coin purchases, and payment issues.

 

Why work with us?

 

• People-first management with minimal bureaucracy
• A friendly company culture, proven by employees who choose to return
• Flexible working hours
• 29 days of PTO (18 working days per year pluse all national holidays)
• 10 paid recovery days
• Full financial and legal support for independent contractors
• Free English classes, with native speakers or Ukrainian teachers
• Dedicated HR support
  
   

Our next steps
 

✅ Intro call with a Recruiter — ✅ Intro with the client — ✅ Tech interview — ✅ Home assignment — ✅ Final client interview— ✅ Offer

We are looking for an experienced VAS Project Manager in Telco who will own our value-added services end to end: from the first service concept, through operator integration and testing, to launch and the daily work of keeping services healthy and growing. 
 

If you know how mobile operators actually work (billing cycles, subscription and charging flows, the difference between a VAS that launches and one that earns), this role is for you. 

About Us

We are Salasto, an Iraqi game-changer in Telco, Software, Game Development, and AI, based in Dubai, UAE. 
 

Our mission is to elevate Iraq’s tech industries to a global leadership level, with rapid expansion into international markets. 
 

The team offers a chance to grow alongside professionals in Telco, FinTech, Product & Game Development – a diverse and innovative environment with top-level professionals from Sweden, Iraq and Ukraine.

What you will do

• Run VAS projects end to end: service concept → operator integration and testing → launch → post-launch support and iteration.
• Keep everyone aligned: daily communication with operators, external partners, and internal teams; clear ownership, clear deadlines, work that actually ships.
• Own service health: monitor stability and daily performance of live services, and act before small issues become outages.
• Resolve issues at the root: diagnose where a problem genuinely originates, then fix it or route it to the right person fast.
• Coordinate delivery: delegate to internal teams and contractors, and hold the line on quality and timelines.
• Manage service content: keep VAS-facing texts and images current, accurate, and on-brand.
• Represent our services publicly: run our social media presence so it reflects the quality of what we build.

Must Have

1. 4+ years in Telco, with hands-on VAS experience
2. Strong grasp of core operator functionality: billing cycles, charging and subscription flows, VAS lifecycle management
3. Proven track record leading VAS projects from concept through launch
4. Ownership mindset – you spot what needs doing and do it without being asked or reminded 
5. English C1 or above

What we offer

1. Remote full-time position
2. Competitive salary and company benefits  
3. Career growth 

Interviewing Process

1. Intro interview: 30 min
2. Test task
3. In-depth interview: 1 h 

About the Role

We are looking for a Business Development Manager / Growth Manager to identify and implement new growth opportunities that can contribute to sustainable and profitable business growth. You will identify, evaluate, and develop opportunities with the potential to drive business results. The specific areas of focus will depend on your experience, strengths, and ability to identify where the business can achieve the greatest impact. 
 

Potential Growth Areas

1. Market Growth Opportunities

• Identify opportunities to expand into new markets, segments, or geographies
• Evaluate market potential and identify areas for sustainable and profitable growth
• Develop and test approaches to validate new market opportunities

2. Lead Generation Growth Opportunities

• Identify opportunities to improve lead generation and reach new potential customers
• Explore and test new approaches to customer acquisition, including partnerships as potential acquisition channels 
• Evaluate results and scale the approaches that demonstrate strong potential

3. Sales Funnel Growth Opportunities

• Identify opportunities to improve conversion and sales performance across the funnel
• Analyze customer and sales processes to identify areas for improvement
• Develop and test approaches to increase sales efficiency and revenue, including direct outreach and acquisition of high-value customers 
   

Requirements

• 1+ years of experience in Business Development, B2B Sales, Growth, Partnerships, or a related commercial role, with a proven track record of successful results.
• Understanding of sales funnels, pipeline management, and key commercial metrics
• Ability to independently research markets, test hypotheses, and turn opportunities into measurable results
• Confident use of AI tools, automation, and modern sales/growth tools
• English B2+
   

Nice to Have

• Experience with web hosting, infrastructure, SaaS, or adjacent industries
• Understanding of unit economics and business profitability 
   

What We Offer

• Global market
• A mature product with proven market demand
• Flexible work system and individual approach to compensation
• Regular review of income and bonuses based on results
• Compensation of tax payments and accounting support after successful adaptation
• Monthly payments, strictly on time
   

Working Conditions

Format: remote, Full-time, Monday to Friday 
Schedule: 9:00 - 18:00, flexible lunch break of 1 hour between 12:00 and 15:00
Trial period: 2 - 3 months (may be completed early, retroactively)
Contract-based cooperation.
 

Hiring Process

• CV and cover letter review
• Call with the HR gen.
• Interview with the team
• Offer

Note: Additional steps may be required.
 

Note

We will only provide feedback on the results of your resume review if we decide to proceed with your application. Otherwise, your information will be stored in our database, and we will contact you if a suitable position becomes available. The review process takes up to 10 business days.

About the Role

We are looking for a Partnerships Manager to build and expand our partner network by finding new opportunities, growing relationships, and developing sustainable business channels. You will have the flexibility to explore and prioritize the partnership models you see as most promising, which may include Affiliate, Referral, Reseller, MSP/IT, Distribution, Technology, Co-marketing, Marketplace, Channel, Strategic partnerships and etc.. Ideal candidates understand B2B partnerships and are comfortable working with technical products such as hosting, cloud, servers, or infrastructure. 

Key Responsibilities

1. Partner Acquisition

• Identify and approach potential partners across relevant markets and industries
• Build and manage a pipeline of partnership opportunities
• Negotiate cooperation terms, commissions, and commercial conditions

2. Partner Development & Support

• Develop long-term relationships with partners and help them achieve strong results
• Support partners throughout onboarding, launch, and ongoing cooperation
• Help partners set up processes and effectively use available opportunities
• Work with internal teams to resolve partner issues and support joint initiatives
• Monitor partner performance and identify opportunities for further growth

Requirements

• 1+ years of experience in Partnership Management or a related B2B role, with a proven track record of building and growing successful partnerships that generate measurable business results
• Strong negotiation and relationship-building skills
• Experience identifying and approaching potential partners
• Understanding of commercial models, commissions, referral programs, or similar partnership structures
• Strong communication and presentation skills
• Analytical mindset and ability to evaluate partnership performance
• Ability to independently identify opportunities and drive initiatives
• English B2+
• Ability and willingness to understand technical products and their business value

Nice to Have

• Experience with hosting, VPS, Dedicated Servers, Cloud, SaaS, or infrastructure products
• Experience with international partners, reseller, or channel programs
• Existing network of relevant industry contacts

What We Offer

• Global market
• A mature product with proven market demand
• Flexible work system and individual approach to compensation
• Regular review of income and bonuses based on results
• Compensation of tax payments and accounting support after successful adaptation
• Monthly payments, strictly on time

Working Conditions

Format: remote, Full-time, Monday to Friday 
Schedule: 9:00 - 18:00, flexible lunch break of 1 hour between 12:00 and 15:00
Trial period: 2 - 3 months (may be completed early, retroactively)
Contract-based cooperation.

Hiring Process

• CV and cover letter review
• Call with the HR gen.
• Interview with the team
• Offer

Note: Additional steps may be required.

Note

We will only provide feedback on the results of your resume review if we decide to proceed with your application. Otherwise, your information will be stored in our database, and we will contact you if a suitable position becomes available. The review process takes up to 10 business days.

As a Data Engineer on the Enterprise Data & Intelligence team, you will design, build, and maintain the data pipelines and models that underpin Fourth’s single source of truth. Reporting to the Senior Data Engineer, you will gather and translate business requirements into reliable, well-tested data solutions on our Azure-based cloud platform. You will collaborate closely with analytics engineers and business stakeholders to scope, prioritise, and deliver data products that serve FP&A, Commercial, Product, and AI teams.

Responsibilities:

1. Data Pipeline Development & Optimisation

•Build, maintain, and optimise scalable ETL/ELT pipelines (batch and near-real-time) on Azure Data Cloud Platform (e.g., Data Lake, Microsoft Fabric, Azure Data Factory).

• Develop and refine data models to support BI reporting, analytics, and ML/AI use cases.

•Write efficient, well-documented T-SQL and PySpark code following team coding standards.

2. Data Quality, Testing & Governance

• Implement automated testing, data validation, and monitoring (SLAs, alerts) to ensure pipeline reliability.

• Contribute to data governance practices, including lineage tracking, metadata management, and quality controls.

•Support CI/CD pipelines for data assets, ensuring version control and reproducibility.

3. Requirements Scoping & Cross-Functional Collaboration

•Partner with analytics engineers to scope, refine, and prioritise data requirements from business stakeholders.

•Work with Analysts, BI Developers, Data Scientists, and business teams to translate requirements into production-ready data solutions.

•Provide input on data readiness for machine learning and analytics projects.

4. Platform Contribution & Continuous Improvement

• Contribute to the evolution of the ED&I data platform, including tooling, standards, and documentation.

• Stay current with emerging data engineering patterns and technologies; propose improvements to team processes.

• Leverage AI-driven development tools (e.g., generative-AI code assistants, automated data profiling) to accelerate delivery.

• Support performance tuning and cost optimisation across the data platform.

Requirements:

Experience: 3+ years in data engineering or a closely related role.

Education: Bachelor’s degree in Computer Science, Data Engineering, or a related field.

Technical Skills:

○Strong T-SQL skills and working proficiency in PySpark or Python for data processing.

○Hands-on experience with MS Azure Storage Explorer and SSMS.

○Hands-on experience with cloud-based data engineering services and orchestration tools (e.g., Azure Data Factory, Microsoft Fabric).

○Practical experience building ETL/ELT pipelines and dimensional or analytical data models.

○Familiarity with CI/CD practices in data engineering, including version control (Git) and automated testing.

Preferred Qualifications
• Experience with real-time or streaming data architectures.
• Experience with PowerShell, Apache Kafka, and/or KQL.
• Exposure to AI/ML workflows (feature engineering, data preparation for model training).
• Familiarity with Power BI or other BI/visualisation tools.
• Experience using AI productivity tools (e.g., ChatGPT, Claude, Copilot, Cursor) in day-to-day and data engineering tasks.
• Understanding of data security, privacy, and compliance considerations.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers
 

We are looking for a Middle Data Scientist with strong hands-on experience in time-series, deep learning, and Python development.

This role is a good fit for someone with 3+ years of professional experience in Data Science or Machine Learning, a strong understanding of neural networks, and practical experience developing predictive models for time-series and tabular data.

We expect solid knowledge of different neural network architectures, including recurrent and convolutional networks, as well as practical experience designing, training, tuning, validating, and deploying models.

Strong Python programming skills are essential for this position. You should also be confident working with statistics, data analysis, and production-oriented Data Science code.

What you will work on:

• Perform exploratory data analysis and prepare statistical summaries for hypothesis testing and data-driven decision-making.
• Build data preparation and feature engineering pipelines used by predictive models.
• Design and implement predictive modelling approaches.
• Continuously analyse and improve models already running in production.
• Take an active role in Python development related to end-to-end ML model delivery and support internal ML-related libraries.
• Tune loss functions, evaluation metrics, sample weights, hyperparameters, and other model components to improve model quality.

• Prepare detailed model evaluation reports, summarise findings, and communicate practical insights to stakeholders.

   

What we expect from you:

• At least 3 years of professional experience working as a Data Scientist or Machine Learning Engineer.
• Practical experience building custom neural networks with PyTorch.
• Strong knowledge of neural network architectures applicable to time-series forecasting and predictive modelling of tabular data.
• Experience working with layers such as LSTM, GRU, Conv1D, Dense, Dropout, and BatchNormalization, as well as activation functions including ReLU, Sigmoid, Tanh, and Softmax.
• Hands-on experience working with time-series datasets, including data loading, cleaning, preparation, and feature engineering with pandas and NumPy.
• Experience with the Darts library would be a significant advantage.
• Experience selecting and developing models available in Darts, as well as creating custom neural network architectures.

• Excellent Python knowledge and confidence working with libraries such as Scikit-learn, Pandas, PyTorch, and SHAP.

   

Python proficiency is particularly important for this role. Our projects require Data Scientists who can independently write, structure, and maintain Data Science functionality and supporting libraries.

You should also have:

• An understanding of statistics and data analysis.
• Experience selecting and tuning loss functions such as MSE, MAE, Cross-Entropy Loss, as well as custom losses suitable for forecasting problems.
• Experience with hyperparameter optimisation tools such as Optuna or Hyperopt.
• Ability to implement and optimise PyTorch training loops, including data loaders and training/validation stages.
• Knowledge of cross-validation approaches designed specifically for time-series data.
• Understanding of regularisation techniques used to reduce overfitting.
• Strong knowledge of model evaluation metrics, including MSE, RMSE, MAE, MAPE, and R-squared.
• Familiarity with backtesting approaches used to validate model performance.
• Experience with model deployment, including model serialisation and deployment for real-time services.
• Experience preparing visualisations with matplotlib, seaborn, or Plotly.
• Confident use of Git for version control and team collaboration.
• Strong self-management and organisational skills.

What We Offer:

• Competitive remuneration package.
• Bonuses
• Professional mentorship and guidance from experienced team members.
• Opportunities for professional growth and continuous learning.
• A dynamic and collaborative work environment.

Blackthorn Vision is seeking a Middle/Senior DevOps Engineer for an outstaff project with a global leader in energy technology. Founded in 1926 and headquartered in Houston, Texas, the company has 100,000 employees serving customers in more than 120 countries and develops software solutions for automation across the energy and industrial sectors.

Required Qualifications

• Hands-on expertise with Azure DevOps, Azure Cloud, Kubernetes, and Ansible.
• Strong experience building CI/CD pipelines using Azure DevOps, GitHub Actions, or Jenkins.
• Experience managing and supporting production-grade Kubernetes clusters and Operators
• Strong experience supporting cloud-native, microservices-based applications.
• Familiarity with Kafka, RabbitMQ, Redis, and distributed systems.
• Strong knowledge of observability stacks including Prometheus, Grafana, and Loki.
• Strong communication, collaboration, and problem-solving skills.
• Upper-Intermediate English level.

Preferred Qualifications

• Experience with Terraform or Bicep.
• Experience with GitOps tools such as ArgoCD.
• Docker
• OpenTelemetry
• ELK / OpenSearch
• Python Scripting
• Azure Security Services
• Service Mesh (Istio/Linkerd)
• Experience using AI-assisted tools such as GitHub Copilot, Microsoft Copilot, Cursor, or similar.

Key Responsibilities

• Design, develop, and maintain enterprise-grade CI/CD pipelines using Azure DevOps.
• Provision and manage infrastructure on Microsoft Azure Cloud.
• Deploy, manage, and troubleshooting applications running on Azure Kubernetes Service (AKS) and Kubernetes clusters.
• Develop, customize, and maintain Kubernetes Operators for application lifecycle management.
• Automate infrastructure configuration and application deployment using Ansible.
• Implement Infrastructure as Code (IaC) and DevOps best practices.
• Support and optimize Linux-based environments.
• Implement and maintain monitoring, logging, and alerting solutions.
• Collaborate with development teams to improve deployment reliability and release velocity.
• Troubleshoot production issues and perform root cause analysis
• Ensure security, scalability, availability, and performance of cloud infrastructure.

This is a high-impact, hands-on leadership role where you will combine strong backend engineering expertise with technical leadership and people development.

We’re looking for someone who is technically strong, hands-on, AI-driven, and passionate about developing people while building scalable and reliable systems.

What We’re Looking For

• 6+ years of hands-on software development experience
• 3–5 years of experience in a technical leadership or Team Lead role
• Deep hands-on expertise with Node.js — must-have
• Strong experience with AWS — must-have
• Experience with React — preferred
• Experience with Python — advantage
• Experience working with MongoDB
• Strong experience designing and building scalable backend systems
• Proven experience managing technical execution across multiple workstreams
• Strong understanding of software architecture, scalability, reliability, and clean code principles
• Experience delivering end-to-end features and projects from design through production
• Experience working in a fast-paced product environment
• Strong ownership mindset and ability to make technical decisions independently
• Strong communication and interpersonal skills
• Experience leading or collaborating with global or distributed teams
• Ability to communicate complex technical decisions clearly to both technical and non-technical stakeholders
• Experience participating in customer-facing technical discussions

- Only specialists with proven engineering leadership experience will be considered.

What You’ll Be Doing

Leadership & Sprint Execution

• Own Team Execution: Lead the team across multiple workstreams, ensuring high-quality delivery and strong execution throughout every sprint.
• Drive Sprint Planning: Own the sprint planning process, including prioritization, capacity planning, and alignment on sprint goals and deliverables.
• Cross-Team Coordination: Act as the primary bridge between your team and other departments, proactively removing blockers and managing cross-team dependencies.
• Develop the Team: Improve team velocity and individual capabilities through ongoing coaching, mentoring, feedback, and identification of skill gaps.

Technical Excellence & Design

• Own Technical Design: Lead the technical design of features and solutions, ensuring they are scalable, reliable, maintainable, and built according to strong engineering standards.
• Stay Hands-On: Lead by example through active participation in high-scale, cloud-based development using technologies such as Node.js, AWS, and MongoDB.
• Drive Code Quality: Conduct thorough code reviews and promote best practices around architecture, maintainability, performance, and engineering quality.
• Partner with Product: Work closely with Product Managers to shape features from initial concept and technical design through development, release, and production.

Customer-Facing & Domain Ownership

• Engage with Customers: Participate in technical sessions with customers, helping address technical requirements, challenges, integrations, and product-related discussions.
• Own Your Domain: Serve as the technical focal point for your domain and manage communication with OX’s internal Customer Success teams.
• Shape Product Enhancements: Lead technical discussions and decision-making related to product improvements, new capabilities, and feature planning.

AI-First & Performance Mentality

• Drive an AI-First Culture: Integrate AI tools and workflows into the daily development lifecycle, including AI-assisted coding, automated testing, prompt-driven prototyping, and other productivity-enhancing practices.
• Improve Efficiency & Quality: Promote a strong “Get Things Done” culture where speed does not come at the expense of stability, scalability, or quality.
• Use Modern Engineering Tools: Ensure the team continuously adopts the best available technologies, tools, and development practices to improve productivity and overall engineering performance.

About the Role

This is a high-impact, hands-on leadership role where you will combine strong backend engineering expertise with technical leadership and people development.

You will work closely with Engineering, Product, Customer Success, and customers, owning execution across multiple workstreams and helping shape technical decisions from initial design through production.

We’re looking for someone who is technically strong, hands-on, AI-driven, and passionate about developing people while building scalable and reliable systems.

What We’re Looking For

• 6+ years of hands-on software development experience
• 3–5 years of experience in a technical leadership or Team Lead role
• Deep hands-on expertise with Node.js — must-have
• Strong experience with AWS — must-have
• Experience with React — preferred
• Experience with Python — advantage
• Experience working with MongoDB
• Strong experience designing and building scalable backend systems
• Proven experience managing technical execution across multiple workstreams
• Strong understanding of software architecture, scalability, reliability, and clean code principles
• Experience delivering end-to-end features and projects from design through production
• Experience working in a fast-paced product environment
• Strong ownership mindset and ability to make technical decisions independently
• Strong communication and interpersonal skills
• Experience leading or collaborating with global or distributed teams
• Ability to communicate complex technical decisions clearly to both technical and non-technical stakeholders
• Experience participating in customer-facing technical discussions

What You’ll Be Doing

Leadership & Sprint Execution

• Own Team Execution: Lead the team across multiple workstreams, ensuring high-quality delivery and strong execution throughout every sprint.
• Drive Sprint Planning: Own the sprint planning process, including prioritization, capacity planning, and alignment on sprint goals and deliverables.
• Cross-Team Coordination: Act as the primary bridge between your team and other departments, proactively removing blockers and managing cross-team dependencies.
• Develop the Team: Improve team velocity and individual capabilities through ongoing coaching, mentoring, feedback, and identification of skill gaps.

Technical Excellence & Design

• Own Technical Design: Lead the technical design of features and solutions, ensuring they are scalable, reliable, maintainable, and built according to strong engineering standards.
• Stay Hands-On: Lead by example through active participation in high-scale, cloud-based development using technologies such as Node.js, AWS, and MongoDB.
• Drive Code Quality: Conduct thorough code reviews and promote best practices around architecture, maintainability, performance, and engineering quality.
• Partner with Product: Work closely with Product Managers to shape features from initial concept and technical design through development, release, and production.

Customer-Facing & Domain Ownership

• Engage with Customers: Participate in technical sessions with customers, helping address technical requirements, challenges, integrations, and product-related discussions.
• Own Your Domain: Serve as the technical focal point for your domain and manage communication with OX’s internal Customer Success teams.
• Shape Product Enhancements: Lead technical discussions and decision-making related to product improvements, new capabilities, and feature planning.

AI-First & Performance Mentality

• Drive an AI-First Culture: Integrate AI tools and workflows into the daily development lifecycle, including AI-assisted coding, automated testing, prompt-driven prototyping, and other productivity-enhancing practices.
• Improve Efficiency & Quality: Promote a strong “Get Things Done” culture where speed does not come at the expense of stability, scalability, or quality.
• Use Modern Engineering Tools: Ensure the team continuously adopts the best available technologies, tools, and development practices to improve productivity and overall engineering performance.

🚀 We’re Hiring: User Support Manager

📍 Location: Ukraine & Georgia Remote

⏱️ Type: Full-Time

We’re looking for a passionate and resourceful User Support Manager to own and build the entire support function for a fast-growing B2C mobile entertainment product.
This is a foundational role where you’ll have the opportunity to build support processes, introduce automation and AI-powered workflows, improve the customer experience, and work closely with Product, CRM, Monetization, and Engineering teams.

🔹 What you’ll do:
• Own and manage support across in-app, email, and web channels
• Build AI-powered workflows and automation to scale support
• Analyze customer conversations and identify product pain points
• Create and maintain a knowledge base and FAQ
• Define support standards and track KPIs such as CSAT, response time, and resolution rate
• Work closely with CRM & Monetization on billing, subscriptions, purchases, and payment-related issues

🔹 What we’re looking for:
• 5+ years of experience in customer support or customer-facing roles
• Experience in a B2C, mobile app, gaming, entertainment, or digital product environment
• Fluent English — strong written and verbal communication
• Hands-on experience with Intercom, Zendesk, or similar platforms
• Experience with support automation, workflows, and reporting
• Strong analytical and organizational skills
• Empathy, ownership, and a genuine passion for solving customer problems

⭐ Huge advantages:
• Gaming, streaming, or entertainment industry experience
• Experience with Braze, Mixpanel, or similar tools
• Building a support function from scratch in a startup
• Experience with Paddle, Apple IAP, Google Play and subscription/payment support

.NET Engineer (Microsoft Teams / Voice Platform)

We are looking for a .NET Engineer to join a long-term product project focused on voice communication and Microsoft Teams integrations.
 

The platform works with calls, meetings, recordings, and communication data. You’ll develop backend services and integrations connecting the product with the Microsoft Teams ecosystem.
 

Responsibilities

• Develop and maintain backend services using C# / .NET and ASP.NET Core
• Build and support Microsoft Teams integrations
• Work with Microsoft Graph API and Teams communication APIs
• Implement functionality related to calls, meetings, recordings, and communication data
• Develop and maintain REST APIs and third-party integrations
• Troubleshoot production issues related to Teams and voice functionality
• Improve backend performance, stability, and scalability
• Contribute to architecture and technical decisions
   

Requirements

• 5+ years of commercial C# / .NET development experience
• Strong experience with ASP.NET Core and backend development
• Commercial experience with Microsoft Teams integrations
• Hands-on experience with Microsoft Graph API
• Experience with APIs related to Teams calls, meetings, recordings, or communications
• Experience integrating third-party services and APIs
• Good knowledge of SQL and relational databases
• Ability to independently investigate and solve technical issues
• English: B2+
   

Will be a plus

• Experience with Microsoft Graph Communications APIs
• Teams compliance recording or call-recording solutions
• Experience with VoIP, telephony, UCaaS/CCaaS, or contact center platforms
• Real-time audio/media processing experience
• Knowledge of WebRTC, SIP, or RTP
• Experience with SignalR / WebSockets
• Experience with Azure
   

What We Offer

• Long-term product project
• Transparent compensation
• Paid vacation and sick leave
• Learning and professional development support
• High-quality equipment
• Paid office lunches
• Anniversary gifts and baby bonus
   

Important: practical commercial experience with Microsoft Teams integrations and Microsoft Graph API is a key requirement for this role.

We're looking for a driven Business Development Manager to power the outbound engine of our B2B direction. This is a full-cycle, hands-on sales role: you'll open new corporate accounts from first touch all the way through to close. You'll work closely with the B2B Lead and our product, tech, and marketing teams while owning your own pipeline, targets, and outbound motion.
 

Key Responsibilities

• Build and own an outbound pipeline of new B2B accounts: HR/People leaders, executives, and business owners
• Run cold outreach across LinkedIn and email sequences
• Qualify leads, run discovery, and lead first meetings
• Own deals full-cycle, from first touch through negotiation to close
• Close deals offline and face-to-face with Ukrainian companies when needed
• Manage your pipeline in CRM with discipline on stages and next steps
• Support development of the partnership channel by reaching out to new partners
• Consistently hit targets for meetings, pipeline, and revenue

Requirements

• 3+ years of experience in B2B sales / business development with a focus on outbound
• Proven track record of self-sourcing pipeline from cold outreach (LinkedIn, email), not only converting inbound or warm leads
• Hands-on experience closing deals with corporate clients
• Consistent record of meeting or exceeding sales targets, with concrete deal sizes and cycle length
• Strong negotiation skills
• Solid CRM discipline
• English proficiency at B2 level or higher
• Ukrainian at native/fluent level
• Based in Kyiv
• Self-organized, autonomous, and comfortable navigating complex deals
• Genuine belief in advancing psychotherapy and wellbeing

Nice to have

• Experience in mental health, HR tech, or wellbeing sectors
• Experience working with partnership channels

What We Offer

• Competitive compensation and performance-based bonuses
• Professional development and learning & development budget
• Autonomy in decision making and idea implementation
• Direct access to founders and a cross-functional leadership team
• Remote-first culture with autonomy, rapid decision cycles, and a bias for action
• A mission that changes lives, backed by real traction and bold global ambitions
• Paid time off — 33 days per year (including public holidays)
• Paid mental health leave — 5 working days per year

Location: Remote

Your expertise:

• Degree in Statistics / Mathematics or Finance
• SQL knowledge on a good level
• Good theoretical background in math’s and statistic
• Good understanding of predictive analytics
• Experience building visualizations in Tableau or other similar tools
• Experience working with data received from Google Analytics, AdWords, Facebook, etc.
• Understanding of LTV / CAC, Conversion Rate, Cohort analysis, Retention Rate
• Understanding of digital marketing, especially PPC and SEO fields
• Analytical mindset
• Upper-intermediate English (written and spoken)
• Minimum 5 years of experience on similar position
• Python, R knowledge will be a plus

What’s in it for you?

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• Support of personal and professional development
  • coverage of costs of external trainings, conferences, professional literature
  • support of experienced colleagues
  • in-house events and trainings
  • regular knowledge sharing in teams
  • English classes and speaking clubs
• Life-balance support
  • 25 working days of vacation
  • 5 days of paid sick leave per year without providing a medical certificate (no limitation on sick leaves with medical confirmation)
  • generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

• Provide Product Pod with deep insights regarding all activities
• Support in decision-making
• Building forecasts and prediction models
• Data analysis to detect the reasons of deviations in the main and secondary metrics
• Help maximize revenue by bringing early attention issues or changes in trends related to our products, business practice, processes, finances, and accounting
• Ensure that data is tracked in the proper manner
• Looking for alternative data sources and tools
• Initiate deep digging analysis
• Create visualizations and presenting them to the stakeholders

About the company and project:

ZONE3000 is proud to represent its partnership with Namecheap (www.namecheap.com). Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 17 million domains under management.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

Performance Analyst will become a member of a professional and motivated team. Our main goal is to transform data into knowledge. Performance Analyst will work closely with the Product Team and will help with data analysis, finding patterns, looking for hidden correlations, assist in managing the pricing policy.

AI-First Project Manager / Operations (German application users/customers)
 

We're a startup that moves fast, runs several projects at once, and uses AI tools everywhere we can. We work with large, established German companies, and we're looking for someone to help keep everything moving internally.
 

What you'd do:

• Turn quick discussions from meetings into clear tickets for developers.
• Check that what developers deliver actually meets the goal.
• Use AI tools (Claude, ChatGPT, Gemini) to work faster: drafting tickets, reviewing work, bulk-editing tasks.
• Keep track of many moving projects at once and switch between them smoothly.
• Pick up the mix of operational tasks that come with an early-stage startup.
   

You're a good fit if you:

• Are highly organized and detail-oriented, but can hold the big picture in your head.
• Love using AI to make your own work faster.
• Learn fast and become the go-to person on new topics quickly.
• German is a plus. A lot of the work involves German-Language data. Our team works in English day to day so its just a plus.
• Can occasionally travel to Germany to meet the team.

We start with a paid trial project so both sides can check the fit, then move to full time.

Apply here and we will get back to you within 3 business days.

Project description

Central Financial Business Partners team is looking for a new member with excellent communication and analytical skills as well as profound knowledge of MS Office for taking active part in various central projects and initiatives.

Responsibilities

1) active participation in global Financial Forecast automation project: collection of requirements, communication with different stakeholders, development teams etc.

2) taking part in other central projects related to Financial Business Partners Organization and the whole company

3) Communication with different streams (Internal development team, Project Management Officers, Billing and Invoicing specialists, Contracting, Delivery, Revenue Control etc.)

4) Internal guidelines preparation

5) Conducting and organizing trainings for Financial Business Partners and other streams

6) Financial Analytics preparation for different requests

Skills

Must have

1) 3+ years of experience in Finance, Controlling preferably in IT outsourcing company

2) knowledge and practical experience in Management Accounting (Financial Budgeting, Forecasting)

3) knowledge of Financial Accounting

4) participation in the internal automation and improvements projects

5) Excellent presentation, communication (oral & written), and relationship building skills

6) Ability to learn quickly and work efficiently without supervision

7) Advanced MS Office user (especially Excel, PowerPoint, Visio)

8) English

Upper Intermediate

Nice to have

1) Financial Certification: completed or in progress (ACCA, CFA, CIMA etc.)

2) working experience with Tableau, Jira, Confluence, VBA

3) leadership, goal oriented, analytical mindset, excellent time management

Languages

Ukrainian: C1 Advanced,

English: B2 Upper Intermediate