Jobs at Djinni

We’re building an intelligent AI agent that doesn’t just answer questions, but reasons, retrieves, understands context, and acts across documents, SQL data, and visual inputs.

If you're excited by rapid experimentation, real users, and pushing LLMs beyond chat - this role is for you.

     What You'll Do

• Design and implement an intelligent chatbot/agent capable of reasoning over documents, structured SQL data, and multimodal inputs
• Fine-tune or integrate LLMs (OpenAI, Ollama, Deepseek, etc.) for contextual Q&A
• Develop text analytics pipelines (sentiment analysis, classification, topic modeling)
• Design image processing systems for tagging, feature extraction
• Experiment rapidly with new ideas, validate hypotheses
• Support and work with Hadoop clusters for big data processing.
  
  What We're Looking For
• 2+ years of experience as ML/AI engineering or in a similar role
• Bachelor’s degree in Computer Science, or a related field
• Strong proficiency in Python, and solid experience with ML frameworks
• Deep understanding of NLP and CV fundamentals
• Hands-on experience with AI/ML projects deployed in production
• Experience integrating LLMs, retrieval pipelines in multi-step reasoning agents
• Practical experience in text/image processing
  
  Nice to Have
• Knowledge of OCR, captioning
• Experience with prompt engineering
• Experience in predictive modeling

Senior Sales (Growth) Manager_Germany

We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.

Built on a strong automation heritage, we focus on seamless integration of AI intoenterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a global team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.

In this role, you’ll focus on winning new clients and expanding our footprint in key industries. At the same time, you’ll manage and grow existing accounts (approx. 50% baseline business), ensuring long-term success and strong customer relationships.

Qualifications

•  ~ 3–5 years of experience in B2B sales with a focus on IT services or SaaS, ideally with experience to AI-related solutions
• Proven success in new business development and account management.
•  Proven track record of prospecting and building robust pipelines
• Ability to pitch value propositions into new market verticals, backing RPFs/POEs with data to maximize margin uplift for prospective clients.
• Solid understanding of digital transformation and intelligent automation.
• Experience with platforms like Microsoft, UiPath, Parloa or Celonis is a plus.
• Strong communication, negotiation and presentation skills at C-Level.
• Self-starter with ambition, a winning mindset, and a passion for growth.
• Confident visionary with experience motivating others around Automation and Agentic AI wherever they set foot.
• Sales expertise and coaching: a hunter with business acumen within a consultative approach, willing to mentor and train other team members.
• Fluent in German & English
• 
  In addition to:
   
• 30 days of vacation, flexible & hybrid work setup, and great offices in the center of Munich or Nuremberg.
• Regular team events, Urban Sports Club or Sodexo benefits, JobRad, and company pension scheme.
• International projects, global mobility (work abroad temporarily!), and, if needed, relocation support

 Growth, feedback, appreciation, and a team culture you won’t forget anytime soon.

Sounds like your kind of challenge? Then let’s shape the future together!

Location: Remote (Europe-based Ukrainian candidates only)

Project Sector: EnergyTech (Iceland)

Experience: 3–5 years

English Level: Upper-Intermediate / Advanced
 

ABOUT OUR CUSTOMER

It is a European company building exciting new products from scratch for startups and helping mature companies in their journey towards data-driven innovation and AI-based solutions. Their expertise spans EnergyTech, FinTech, ClimateTech, and more.

Founded in Ukraine and developed based on Scandinavian culture, HBM is hiring both in Ukraine and the EU. We combine the agility of a startup with a human-oriented leadership team and a strong focus on work-life balance.
 

PROJECT OVERVIEW

Our customer is a leading Icelandic energy company providing electricity, geothermal water, and carbon storage. We are looking for a Middle Data Engineer with a focus on support and optimization.

Unlike a typical "build-from-scratch" role, this position is centered around maintaining and stabilizing a complex DWH ecosystem. You will be the "guardian" of data flow, ensuring that daily operational pipelines run reliably and investigating failures in the legacy and modern stack.
 

TECH STACK

• Platforms: SQL Server, Azure
• BI Stack: Microsoft BI (SSRS, SSIS, SSAS — Olap and Tabular), Power BI, Tableau
• Tools: TimeXtender, exMon (monitoring)
• Languages: SQL (primary), Python, PowerShell
   

CHALLENGES & RESPONSIBILITIES

• Pipeline Troubleshooting: Investigating failed ETL tasks, timeouts, and execution errors.
• Root Cause Analysis: Identifying why data extractions from in-house systems (like SCADA) fail and fixing them.
• Monitoring: Working with exMon to resolve warnings and ensure data consistency in business-critical tables.
• DWH Maintenance: Correcting configuration issues in pipeline parameters, schedule triggers, or source/target connections.
• Collaboration: Working closely with the Icelandic on-site team and the Data Engineering Lead in an Agile environment.
• Documentation: Updating Jira tickets with clear English descriptions of problems and resolutions.
   

REQUIREMENTS

• Experience: 3–5 years of commercial experience with DWH solutions and data pipelines.
• SQL Mastery: Strong debugging skills, specifically with MS SQL Server.
• ETL Expertise: Solid experience with ETL/ELT workflows (SSIS, ADF, or similar).
• Analytical Mindset: Ability to parse log outputs, identify root causes, and correct code-level issues.
• DWH Concepts: Deep understanding of fact tables, dimensions, and staging layers.
• Soft Skills: Proactive "action-oriented" approach and the ability to communicate effectively with stakeholders.
• Language: Upper-Intermediate or Advanced English.
• Location: You are a Ukrainian currently residing in Europe.
   

NICE TO HAVE

• Experience with Python or PowerShell for data processing and automation.
• Background in the Energy sector or working with IoT/SCADA data.

RECRUITMENT PROCESS

1. HR Interview (30 min)
2. Managerial Interview (30 min)
3. Technical Interview (1.5 hours)
4. Customer Interview (30–45 min)
    

WE OFFER

• Long-term engagement with a stable Icelandic partner.
• A flat organization where your voice is heard.
• Flexible remote work from anywhere in Europe.
• Competitive compensation and a focus on well-being.
• Professional growth within a team that values Scandinavian work culture.

About the Role

We are looking for a data and detailed oriented Senior CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.

In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities.

Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets)
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness.
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns.
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities.
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans.
• Key Requirements
• 3+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

unitedcode.ai is a startup that released the world’s first data-driven vet-and-match platform for tech recruiting. We are part of Unitedcode Group, which has combined a wide range of IT staffing and recruiting solutions and services since 2019.

We released our SaaS platform in early 2026, and now seek a content marketing professional to help us expand our digital presence and reach new audiences.

We are looking for a content writer with basic SEO knowledge who can create search-aware content. We would like to see a novice specialist who would take on daily tasks and further develop professionally in this field.

Requirements:

Writing and editing skills are essential, along with a basic “book-learning knowledge” of SEO and the ability to work with Content/SEO/Marketing tools
(Deep technical SEO expertise is not required)

• Up to 1 year of experience in content marketing and SMM
• Experience in the implementation of monthly content plans (Blog, LinkedIn, Facebook, Instagram)
• Ability to work with web analytics metrics, evaluate results, and suggest improvements
• Basic knowledge of organic search traffic acquisition through the blog content, and working with keywords and search queries
• Experience in creating professional marketing prompts for ChatGPT/Claude
• Verbal / writing English at least at the B1 level

Will be a big plus, but not required:

• Experience in promoting SaaS products or software development services
• Experience in writing English content for the English-speaking market
• Certified training in content marketing, SMM, SEO, and digital advertising
• Experience with SearchAtlas, Semrush, Ahrefs, or similar SEO/content tools

What you will do:

• Creating content that is useful for readers, not just search engines
• Daily SMM work: creating and posting content, interacting with subscribers, commenting, etc.
• Weekly writing blog posts, articles, and other website content
• Structuring content for readability with clear headings, short paragraphs, and scannable formatting
• Working with marketing/seo tools (we are ready to educate and onboard you)
• Checking competitor content and finding content gaps or new topic opportunities
• Working with ChatGPT/Claude/Freepik for the purpose of creating content and visuals
• Working with MerlinAI to generate social media comments
• Working with SearchAtlas to improve website search visibility through automated tools like keyword research and on-page analysis
• Analyze and optimize KPIs across different channels, making suggestions for improvement

Conditions:

• Form of employment: Contractor
• Long-term contract with a US-based company
• Monday to Friday, full-time
• Fully remote / Flexible schedule

 PR Manager  for the international product IT company,  which provides a full-stack package of complex AdTech solutions for digital advertisers, publishers and ad agencies worldwide. 

  The company develops white-label platforms for enterprise clients—custom turnkey solutions to automate and optimize digital advertising.

Products company : SSP, DSP, Ad Exchange platforms.

Main markets - Tier 1-2 

Marketing team - marketer  manager, designer, 4 content writers. 

Locations/Offices - Kyiv, Lviv,  Mykolaiv or remote.

Requirements:

• 3+ years of experience in PR / Communications in B2B Tech, with experience working in international markets
• Experience in media pitching (securing media publications)
• Experience executing PR activities using both free and paid tools
• Experience launching PR campaigns with measurable results
• Experience writing articles for tier-1 media outlets
• Experience working with events (conferences, speaking engagements, webinars)
• Experience developing personal brands for C-level executives
• Understanding of ABM or experience in close collaboration with Sales teams
• Experience with LinkedIn thought leadership
• Strong writing skills (English required, C1+) + spoken English level Upper-Intermediate+
• Proactive mindset and ability to work independently without micromanagement
• Excellent communication skills

Responsibilities:

• Development and execution of the company’s global PR strategy, including positioning and key brand messaging.
•  Planning PR activities (media relations, thought leadership, partnerships) and managing the content calendar. 
• Building and maintaining relationships with media and journalists, ensuring consistent high-quality publications in relevant outlets.
•  Pitching company topics and speakers for media coverage, podcasts, and conferences. 
• Developing personal brands of C-level executives through LinkedIn, expert content, and thought leadership. 
• Organizing company participation in events (conferences, webinars, sponsorships) with a strong focus on PR outcomes. 
• Monitoring brand mentions and managing brand reputation. 
• Collaborating with Sales within ABM initiatives by creating tailored content for key accounts. 
• Preparing press releases, case studies, media kits, and sales materials. 
• Supporting external communications during rebranding initiatives and managing public brand perception.

About this role

We are looking for a Senior User Acquisition Manager to drive and scale paid acquisition across Meta and other sources such as: Google ,TikTok etc.  for our subscription-based products.

This is a hands-on role with a strong focus on performance, experimentation, and scalable growth. You will be responsible for building, optimizing, and scaling acquisition systems, working closely with creative, product, and analytics teams.

The ideal candidate combines strong execution skills with strategic thinking, is highly data-driven, and thrives in a fast-paced environment where speed and ownership matter.

Responsibilities

Performance & Scaling

• Own and scale paid acquisition across Meta 
• Continuously improve key metrics (CPA, ROAS, ROMI , ROI)
• Identify and scale winning campaigns while maintaining efficiency

Campaign Management & Optimization

• Build and manage campaign structures aligned with scaling goals
• Continuously test and optimize creatives
• Run structured A/B tests with clear hypotheses and learning agendas

Data Analysis & Decision-Making

• Analyze performance across the full funnel
• Identify bottlenecks and growth opportunities
• Translate data into actionable insights and decisions

Creative Collaboration

• Partner closely with creative teams to develop high-performing ads
• Provide clear, data-driven feedback on hooks, angles, and formats
• Help define and scale repeatable creative frameworks

Growth Experiments

• Identify new scaling levers within existing channels
• Test new audiences, formats, and campaign types
• Contribute to testing new acquisition channels when relevant

Cross-functional Collaboration

• Work closely with product, analytics, and growth teams
• Align on KPIs, tracking, and reporting
• Ensure data accuracy and proper event tracking

Qualifications

Experience

• 3–5 years of experience in user acquisition / performance marketing
• Strong hands-on experience with Meta and other traffic sources
• Proven track record of managing and scaling $1M+ monthly budgets
• Experience with subscription-based products (web) is a strong plus

Analytical Skills

• Strong understanding of performance metrics (CPA, ROAS, retention)
• Ability to analyze data and make fast, informed decisions

Execution & Ownership

• Highly proactive and self-driven
• Comfortable owning performance outcomes end-to-end
• Strong ability to manage multiple campaigns and priorities simultaneously

Strategic Thinking

• Data-driven mindset with a structured approach to testing
• Ability to balance short-term performance with long-term scalability
• Focus on building repeatable acquisition systems

Communication & Collaboration

• Clear and structured communication
• Ability to present insights and performance to stakeholders
• Strong collaboration with creative and cross-functional teams

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.  

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.   

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For:

We are strengthening a core development area and are looking for a senior-level Full Stack Developer who is deeply passionate about technology, driven by innovation, and motivated to work on complex, long-term challenges in a high-caliber engineering environment.

You’ll fit well into our team if you have front-end experience across Angular, React, or Vue and are ready to make Angular your primary technology.

You should be a strong team player with excellent communication skills, eager to learn and grow, and ready to make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. 

Responsibilities: 

• Designing, coding, testing, and debugging back-end and front-end code.
• Collaborating with product owners, business analysts, architects, customer support team.
• Creating web services, Angular components, Creatio configuration, unit, integration, E2E tests.
• Participation in product goal implementation and scrum activities.
• Providing support for resolving customer cases and ensuring faultless Creatio operation. 

Requirements: 

• 5+ years of overall programming experience, strongly focusing on .Net and Angular/React/Vue.
• Strong knowledge of object-oriented programming, KISS, SOLID, DRY principles.
• Confident knowledge of C# language and modern .NET platform (.NET6+).
• ASP.NET MVC, ASP.NET Core, experience with the development of Web APIs.
• Hands-on experience with JavaScript, TypeScript languages, DOM, CSS/SASS. You must be able to style a page or component according to the given UI prototype.
• Source control systems like Git, SVN, experience with branch, merge, rebase.
• Unit testing, mocking, NUnit, Mock, Postman.
• English level - Upper–Intermediate or higher (spoken and business writing).
• Experience working with databases (MS SQL Server, PostgreSQL or Oracle) is a plus.

What to expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

We are a global content platform for webtoons and comics. We’re looking for a Media Buyer who doesn't just "push buttons" but actively drives product growth through paid channels.
 

Core Responsibilities:

• Meta Ads: Full cycle management (launch, optimization, scaling).
• Testing: Launching new channels (TikTok, Snapchat) and continuous A/B testing of creatives.
• Data-Driven Approach: Tracking CAC, ROAS, and LTV. We focus on results, not just the process.
• Creative Collaboration: Working with the content team to produce high-performing visuals.
   

Our Ideal Candidate:

• 2–4 years of experience in Performance Marketing/User Acquisition.
• Deep understanding of Meta Ads algorithms.
• Ability to work with analytics and make data-driven decisions.
• English: Intermediate+ or higher.
   

Why Join Us?

• The Product: An exciting niche (comics/webtoons), global market, and zero boredom.
• Compensation: Competitive salary (fixed base + performance-based bonuses).
• Freedom: No micromanagement, flexible schedule (remote/hybrid).
• Growth: Opportunity to lead the UA department as we scale.

Ready to build a global product with us? Send your CV!

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.
 

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands
• Build, manage, and scale teams of SEO specialists, team leads, and experts of various profiles
• Optimize internal processes to scale the SEO direction and increase overall efficiency
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm updates
• Collaborate with all key departments of the company to ensure effective traffic monetization
   

Requirements

• 5+ years of hands-on experience in SEO
• 2+ years of experience managing SEO teams or SEO directions
• Experience working with large-scale SEO projects and multi-brand structures
• Strong technical SEO expertise (indexing, redirects, canonicals, server responses)
• Practical understanding of Google Core Updates, E-E-A-T, and anti-spam filters
• Experience setting tasks for developers and controlling their execution
• Understanding of a performance-driven approach to SEO and traffic monetization
• Experience in iGaming, casino, affiliate, or other highly competitive niches will be a strong advantage
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities
   

What We Offer

• A key role in developing the SEO direction of an international holding
• High level of autonomy in strategic decision-making and the opportunity to implement your own ideas
• Long-term cooperation with a stable and fast-growing company
• Direct support from company owners and a senior team with deep SEO expertise
• Flexible cooperation format (in-house or contract), modern tools, and all necessary resources to execute ambitious plans
  
  📩 Ready to build a high-impact affiliate program from the ground up? Send us your CV — let’s talk!

About the project:

We are seeking a production-focused and highly analytical Senior AI/Backend Developer to join our team for a high-stakes healthcare startup. This role is responsible for architecting and deploying multi-layered voice AI agents that simulate natural, empathetic phone calls for elderly and Medicare patients. You will focus on solving the "uncanny valley" of voice AI, ensuring ultra-low latency so that interactions feel instant and human, rather than like a "thinking" chatbot. This position requires deep expertise in real-time voice technologies, the ability to troubleshoot complex data flows mid-call, and a commitment to maintaining total data integrity within a HIPAA-regulated environment.
 

Does this relate to you?

• You have extensive experience in Voice AI and Backend development, specifically deploying real-time systems to thousands of users.
• Mandatory proficiency in Python and Voice Orchestration tools like Pipecat and Twilio ConversationRelay.
• Deep knowledge of LangGraph for managing complex, multi-agent logic and mid-call hand-offs.
• Proficiency with tools like ClaudeCode, Cursor, or GitHub Copilot to accelerate development and solve complex architectural puzzles.
• Proven ability to optimize RAG pipelines and WebSocket flows to achieve "instant" response times essential for elderly users.
• Upper-Intermediate English or higher with the ability to overlap with US Central Time.

• Knowledge of BAA/HIPAA protocols is essential.

   

A new team member will be in charge of:

• Take full responsibility for the implementation and optimization of Pipecat and Twilio ConversationRelay to ensure natural, low-latency interactions.
• Design and manage multi-agent workflows using LangGraph while ensuring seamless transitions and context retention during mid-call agent hand-offs.
• Develop and own agent tool-call mechanisms with a strict focus on idempotency, retries, and safe failure modes for mission-critical health data.
• Maintain full accountability for data security and privacy protocols within GCP/AWS environments to ensure every deployment adheres to BAA standards.
• Proactively identify latency bottlenecks and initiate architectural improvements to keep the patient experience fluid and reliable.

 
Ready to try your hand? Send your CV without a doubt!

Experience Required: 3+ years in SEO, ideally within the SaaS industry.

Work Environment: Join our fast-paced, flexible, and remote team (UK Timezone), where you’ll work asynchronously with minimal supervision. If you thrive in such an environment, you might be exactly who we’re looking for!

To Apply: Start by taking our quick test: https://forms.gle/bHB5evEWenufZ1Bt9

This test offers an overview of the work you'll be doing with us, so please respond as genuinely as possible. While we're not opposed to AI, we do have multiple checks in place that could lead to disqualification. Please note, you won’t proceed to the next stage of the application process without completing the test first.

We value experience over formal degrees.

Hours: 20 hours per week (with a chance to go full-time based on performance)

Job Overview:

As an SEO Strategist, you’ll be the mastermind behind our clients’ and our website's SEO strategy. We don’t believe in lengthy training sessions, your experience will do the talking. Once onboarded, you'll undergo a brief orientation and then dive straight into a two-week trial period. During this time, we’ll be closely observing your performance. After the first week, we’ll let you know if we’re a match and ready to continue your journey with us.

Ready to make an impact from day one? Apply now!

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide offers the opportunity to work with leading companies, implement advanced IT solutions, and shape deals that redefine the rules of the game.

   Your key responsibilities:
 

• Processing incoming customer requests through the ticketing system
• Timely and accurate escalation of queries to relevant specialists
• Maintaining the internal knowledge base in a structured and up-to-date format
• Providing responses to clients within established SLA timeframes

• Contributing to the improvement of support processes
   

  Who we’re looking for you if you :
   

• Has at least 2 years of experience in customer support in b2b sector
• Can communicate clearly, concisely, and professionally in writing
• Has an English level of B2+ or higher
• Thrives in a multitasking environment and can prioritize effectively
• Possesses strong time-management and self-organization skills
• Has experience working with ticketing systems (e.g. Zendesk, Freshdesk, Intercom)
• Understands the specifics of collaborating with IT teams (a plus)

     What we offer:

• Work in high-tech company focused on security and innovation
• A supportive team of professionals who stand with you at every step
• A chance to dive intro one of the most dynamic FinTech sectors-Web3
• Clear processes, modern tools, and fully remote collaboration

About the role:
In this role, you will:
● Own parts of our core backend infrastructure, which is a complex, real-time distributed system written in Python and Rust
● Own big initiatives end-to-end and deliver them with minimal guidance
● Troubleshoot highly complex production issues
● Constantly improve our development velocity while maintaining a very high reliability standard

Qualifications:
● BSc in Software Development or equivalent industry experience
● Previously a Staff or Principal Engineer at a startup company
● 10+ years of experience in Python development
● Strong Python Asyncio experience
● Strong software design skills
● Excellent communicator in writing and orally
● Significant experience with at least one strongly typed language (Rust, C++, Go,
Swift, Java, etc)
● Deep understanding of Networking Protocols, Operating Systems
● Deep knowledge of Python Profiling
● Experience in delivering and troubleshooting a production-grade cloud-based
distributed system
● Experience in building and troubleshooting a real-time low-level system (e.g.
kernel, drivers, RTOS)
● Kubernetes and Helm experience
● Experience with different observability stacks
● Strong LLM prompting skills, but also being able to work without them
● Experience with gRPC and its troubleshooting
● Being a contributor or maintainer of an open-source package
Bonus:

● An understanding of one of the following: WebRTC, STUN/TURN, SIP, RTP,
HLS, RTMP
● Having worked with Rust and PyO3
● Audio programming experience

Qualities We're Looking For
● Fast - you know you're a 10X engineer, not just yet another senior engineer
● Resilience – being able to balance planned work with real-time issues in a fast-
paced, high-pressure environment
● Strong communication skills – in both written and verbal communication, with
the ability to produce crisp and clear documentation
● Problem solver
● Extremely Strong ownership and independence
● Ability to translate incomplete requirements into an actual product
● Team player

Stage

We are looking for a Payment Product Manager to own and develop our payments domain across different geographies. You will be responsible for the end-to-end payment experience, driving deposit conversion, approval rates, and player satisfaction while balancing risk, compliance, and cost. You will work closely with PSPs, fraud, compliance, BI, engineering, and customer support to build a world-class product. Our team is agile, flexible, and ready to dominate the market. Same energy expected from you ⚡️

📍 What to Do

• Own the payment product roadmap across payment flows and payment method coverage
• Define and prioritize initiatives based on data, market trends, and business goals
• Manage the full product lifecycle for payment integrations: discovery, scoping, launch, and optimization
• Drive payment conversion rate and approval rate as primary KPIs
• Design and run A/B tests on checkout UX and payment method ordering to meet business goals
• Analyze decline reasons and work with providers to reduce false declines
• Take part in relationship management with PSPs, acquirers, and alternative payment method providers
• Participate in evaluating and onboarding new PSPs and payment methods based on geography, conversion potential, cost, and risk together with the Payment Manager
• Maintain a competitive payment method portfolio per market: cards, e-wallets, bank transfers, vouchers, crypto, and local APMs
• Identify growth opportunities through cohort analysis, country-level deep dives, and PSP benchmarking
• Provide regular reporting to leadership on payment performance

🦸 Your Superpowers

• 3–5+ years in product management with a focus on payments
• Strong understanding of the payments ecosystem: card schemes, acquirers, PSPs, 3DS2/SCA, MCC codes, interchange, and dynamic descriptors
• Hands-on experience with PSP integrations and multi-provider setups
• Experience with smart routing, cascading, and retry logic
• Solid understanding of fraud and chargeback management
• Strong analytical skills: Amplitude or similar tools, A/B testing, and funnel analysis
• Excellent stakeholder management and communication skills
• A strong understanding of what good product design means
• Fluent English

🤘 Bonus Points

• Familiarity with CS2 and its ecosystem

• Previous experience as a Payment Manager

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

Join us if this is all about you. We are waiting for your CV!

Let’s Add More Jam Together 🚀