Jobs at Djinni

ScrumLaunch is a software development company supporting fast-growing US startups across various industries, with locations in Los Angeles, CA, and Portland, OR. We partner with startups by embedding product and engineering teams directly into their core operations.

For this role, we are looking for a Senior Product Manager to own consumer-facing mobile and scheduling products from concept through launch and iteration. This role is ideal for a PM who has built B2C products used by real consumers on a daily basis, has deep familiarity with booking/scheduling/availability logic, and knows how to design transactional flows (booking, payment, cancellation, membership) that feel effortless even when the underlying business rules are complex.

You will be responsible for defining the end-to-end member/user experience across mobile and web surfaces, working closely with Engineering, Design, and Data teams to ship features that drive engagement, retention, and conversion. This includes designing booking and scheduling logic, membership/eligibility rules, multi-location or multi-tenant product behavior, and notification/lifecycle flows. You will also be expected to identify where AI agents and automation can meaningfully improve the consumer experience — from personalized recommendations to proactive, agent-driven suggestions — while keeping the product simple and trustworthy for end users.

This is a hands-on, high-ownership role for a PM who thinks in terms of user journeys and funnels as much as backlogs, and who is comfortable managing the operational complexity that comes with real-time availability, payments, and multi-party bookings.

Requirements

Must Have

• 5+ years of Product Management experience, with a strong track record of building and scaling B2C products used directly by consumers.
• Proven experience owning mobile applications (iOS and/or Android) from requirements through release, including app-store considerations, mobile-specific UX constraints, and cross-platform prioritization.
• Direct experience with scheduling, booking, appointment, calendar, or resource-availability systems — including handling double-booking prevention, real-time availability, cancellation/refund policy logic, and multi-party transactions.
• Experience designing and documenting complex consumer transactional workflows (e.g., booking + payment + split payment, membership eligibility, multi-step checkout).
• AI Agent orchestration experience — practical experience scoping, designing, or delivering AI-agent-driven features such as personalized recommendations, proactive notifications, conversational assistants, or automated matching/suggestion engines.
• Strong product analytics skills: comfortable defining KPIs, working with funnels/cohort data, and using data to prioritize the roadmap.
• Experience managing products with multi-location, multi-tenant, or multi-market complexity (e.g., different pricing, policies, or configurations per location).
• Strong cross-functional collaboration skills across Engineering, Design, QA, and Marketing/Growth.
• Strong documentation skills: PRDs, user journeys, functional requirements, and acceptance criteria for consumer-facing features.

• Experience working within Agile delivery environments, including backlog prioritization and release planning.

   

Nice to Have / Would Be a Plus

• Experience with membership, subscription, or loyalty program products (tiered pricing, lifecycle automation, points/rewards).
• Experience with CRM or lifecycle marketing automation (segmentation, triggered campaigns, churn/win-back flows).
• Experience migrating consumer users off a third-party booking/scheduling vendor onto an owned platform.
• Familiarity with payment processing integrations (e.g., Stripe or equivalent), including split payments and refund logic.
• Experience with social or community features layered on top of a transactional product (e.g., matchmaking, groups, activity feeds).

• Background in hospitality, fitness, wellness, sports, or other appointment-driven consumer verticals.

   

What Makes Someone Successful in This Role

• Thinks like a consumer first — obsessive about reducing friction in booking, payment, and everyday usage flows.
• Comfortable translating messy, real-world operational rules (cancellation windows, eligibility, multi-location pricing) into clean, scalable product logic.
• Data-driven: uses analytics and user behavior to prioritize, not just stakeholder opinion.
• Strong at balancing near-term feature delivery with long-term platform scalability (e.g., supporting new locations/markets without re-architecture).
• Pragmatic about where AI adds real consumer value versus where it adds complexity without benefit.
• Effective at aligning Engineering, Design, and Growth around a shared view of the user journey.
• Comfortable owning ambiguity in fast-moving, growth-oriented environments.

• Detail-oriented about edge cases — the PM who catches the double-booking, the abandoned-cart, or the mid-cycle proration case before it ships.

   

Responsibilities

• Own the end-to-end roadmap for consumer-facing mobile and web product experiences.
• Define and document booking/scheduling logic, including availability rules, eligibility, cancellation/refund policy, and multi-party or split transactions.
• Translate business and operational rules into clear PRDs, user journeys, functional requirements, and acceptance criteria.
• Partner with Engineering and Architecture on technical feasibility for real-time availability, payments, and multi-location/multi-tenant logic.
• Scope and define AI-agent-driven features (e.g., personalized recommendations, proactive suggestions, automated matching) with clear success criteria and guardrails.
• Manage backlog prioritization, sprint planning, refinement, and release planning for the consumer product.
• Define and track product KPIs (conversion, retention, engagement, booking completion rate) and translate insights into roadmap priorities.
• Collaborate with Design on user flows, wireframes, and usability validation for mobile-first experiences.
• Coordinate cross-functional teams (Engineering, QA, Design, Growth/Marketing) through discovery, build, and launch.
• Own membership, loyalty, or lifecycle feature definition where applicable, including automation of renewal/upgrade/downgrade flows.
• Identify and resolve dependencies, risks, and blockers across mobile, backend, and third-party integration workstreams.
• Facilitate product demos, stakeholder reviews, and go-to-market readiness checkpoints.
• Maintain roadmap documentation, decision logs, and product performance reporting.

• Continuously iterate on the product based on usage data, user feedback, and market/competitive analysis.

   

Tools

• Jira, Linear, or similar project management platforms
• Notion, Confluence, or similar documentation tools
• Figma
• Slack
• GitHub, Cursor, and agentic development tooling
• Product analytics platforms (e.g., Amplitude, Mixpanel, or equivalent)

• Payment and scheduling infrastructure familiarity (e.g., Stripe, calendar/availability engines) 

   

Cooperation terms

• B2B cooperation under a Consulting Agreement
• 12 days of Paid Time Off per year
• 5 days of Medical Time Off per year
• 3 paid holidays per year
• Psychologist Consultations for mental well-being
• Professional Development Budget — courses and conferences
• English lessons

About the role 

We are looking for a Solution Architect to join the Lead Architect on a healthcare client engagement: first as a hands-on partner during discovery, then as the architect who owns and leads the implementation. Typical projects are modernization of medical information systems (MIS/EHR), building new digital health products and platforms, and integrating the fragmented systems of clinic and hospital networks. 

How the role evolves: 

1. Discovery: work side by side with the Lead Architect: workshops, as-is analysis, target architecture, roadmap, estimate. 

2. Implementation: take ownership of the architecture and lead the technical side of delivery within a dedicated team (Delivery Director, PM, engineers). 

    

Responsibilities 

• Co-run workshops with client business and IT; analyze the as-is landscape: systems, data flows, integrations, infrastructure, databases. 
• Own selected discovery streams end to end (e.g. integrations, data, infrastructure) and turn findings into documented decisions. 
• Co-design the target (to-be) architecture and transition strategy: build vs buy, sequencing, risks. 
• Design the integration layer / API facade over legacy systems. 
• Assess regulatory and security requirements for the client's domain (personal data, industry standards). 
• Define non-functional requirements: resilience, DR, security, scalability, cost. 
• Contribute to the roadmap, estimate, team composition and ADRs. 

Implementation (leading) 

• Own the solution architecture through delivery and keep it aligned with the discovery outcome. 
• Lead the engineering team technically: break down the architecture into epics, set standards, run design/code reviews. 
• Drive integrations, data migration and phased replacement of legacy components. 
• Coordinate with the client's IT, incumbent and 3rd-party vendors. 
• Support certifications and audits where the domain requires them. 
• Manage architectural risks and technical debt; report status and decisions to the Lead Architect and Delivery Director. 

Must have 

• 8+ years in software development, including 3+ years as a Solution / Enterprise Architect. 
• Proven experience leading implementation as an architect or tech lead: owning the architecture through delivery and guiding a team of engineers. 
• Strong knowledge of architectural patterns: microservices and modular monoliths, event-driven, CQRS, strangler fig, integration and resilience patterns. 
• Ability to create clear architecture documentation: C4 model diagrams, ADRs, solution design documents. 
• Integration architecture: REST/SOAP/gRPC APIs, API gateways, event-driven, CDC. 
• Relational databases, data modeling and migration, DWH/analytics fundamentals. 
• Cloud-native and on-prem/hybrid architecture OCI (Oracle), containers, DR and resilience. 
• Hands-on experience building AI harnesses: LLM integration, agent and tool orchestration, RAG, context management, evaluation and guardrails in production. 
• Hands-on background in at least one stack (.NET or Java) and the ability to assess others. 

Nice to have 

• Experience in healthcare IT: MIS/HIS/EHR, patient apps, health insurance integrations. 
• Healthcare standards and compliance: HL7 FHIR, national eHealth systems, medical data protection, ISO 27001. 
• Experience integrating with enterprise and third-party systems. 
• Architecture certifications (SEI, AWS/Azure Solutions Architect). 

Soft skills 

• Communicates with the client's C-level and IT leadership; explains trade-offs in business terms. 
• Works independently with incomplete information: forms hypotheses and validates them. 
• Produces structured artifacts: diagrams, ADRs, roadmaps, risk registers. Mentors engineers and builds shared ownership of the architecture

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.

We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

• 2+ years of account management experience in the iGaming industry, preferably on the game provider side;
• Experience managing relationships with casino operators, aggregators, or gaming platforms;
• Good understanding of the iGaming ecosystem, casino games, slots, and B2B partnerships;
• Proven ability to build, maintain, and develop long-term relationships with existing partners;
• Experience managing partner accounts, identifying growth opportunities, and increasing account performance;
• Strong communication, presentation, negotiation, and relationship management skills;
• Ability to understand partners’ business needs and propose relevant products and commercial solutions;
• Experience working with commercial agreements, partnership terms, and account performance metrics;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage and develop relationships with existing iGaming operators, aggregators, and platform partners;
• Act as the primary point of contact for assigned partners, ensuring effective communication and a high level of service;
• Build and maintain strong, long-term relationships with partners to drive satisfaction, retention, and business growth;
• Identify opportunities to grow existing accounts through new game launches, additional integrations, and commercial initiatives;
• Monitor partner performance, analyze key metrics, and identify opportunities to improve results;
• Understand partners’ business needs and propose relevant products and commercial solutions;
• Coordinate new game releases, promotional activities, and other initiatives with partners;
• Conduct regular partner meetings, performance reviews, and follow-ups;
• Collaborate closely with Product, Marketing, Integration, Technical Support, and Commercial teams to ensure a smooth partner experience;
• Handle partner requests, resolve issues, and coordinate internal resources to ensure timely solutions;
• Maintain accurate and up-to-date partner information, communication history, and account activities in CRM;
• Represent MEGAFAIR at international iGaming conferences, exhibitions, and business meetings.

CANDIDATE JOURNEY
Interview with CHRO → Interview with CCO → Interview with CEO → Job Offer

Requirements:

● Higher education in Business, Marketing, Economics, or a related field.
● Minimum 2 years of experience in active B2B sales with self-generated leads.
● Strong communication and negotiation skills with the ability to independently present and sell products and services.
● Proven ability to prospect, initiate contact, and build a sales pipeline from scratch (cold outreach, networking, partnerships).
● Ability to work in a team and achieve shared business goals.
● Understanding of the IT market, B2B SaaS / IT services sales, and current technology trends is a strong plus.
● High level of self-motivation, ownership, and result-oriented mindset.

Responsibilities:

● Independently search for and attract new corporate clients using outbound channels (cold emails, LinkedIn, calls, partnerships, events).
● Proactively promote the company’s products and services without reliance on inbound leads or paid traffic.
● Conduct negotiations with decision-makers and close B2B contracts across various industries.
● Build, maintain, and grow long-term relationships with clients from first contact to deal closure and further cooperation.
● Continuously analyze market trends, target industries, and competitors to identify new sales opportunities.
● Participate in shaping and executing outbound sales strategies for entering and scaling in the IT / B2B market.

We offer:

● Competitive salary + performance-based bonuses tied to closed deals.
● Transparent professional and career growth model with clear KPIs.
● 5/2 working week with a flexible schedule.
● High level of autonomy and influence on sales strategy and results.

Wow-How Studio is an international creative production studio specializing in animation and visual content. We create 2D/3D animation, motion design, video, CGI, and other digital content for international clients. Our in-house creative team works on projects end-to-end — from concept development to production and final delivery.

We are looking for a Producer who will take ownership of client projects from kick-off to final delivery, coordinate the creative team, and make sure the production process runs smoothly.

What you’ll do

Project delivery

• Own projects end-to-end, from kick-off to final delivery
• Plan and maintain project timelines, milestones, resources, and priorities
• Coordinate several projects simultaneously and keep them moving according to plan
• Monitor deadlines, scope, revision rounds, hours, and budgets
• Anticipate risks and blockers, communicate them early, and find solutions

• Keep project documentation, schedules, and statuses accurate and easy for the team to follow

   

Client communication

• Communicate with international clients via email and calls throughout the project
• Keep clients informed about progress, decisions, risks, and next steps
• Collect, clarify, and structure client feedback and turn it into clear, actionable direction for the creative team
• Make sure all necessary materials, references, feedback, and approvals arrive on time
• Handle conversations around timelines, feedback, scope, revisions, and expectations confidently and constructively
• Understand each client’s workflow, preferences, stakeholders, and approval process

• Identify new client needs and potential opportunities

   

Team & creative quality

• Prepare clear briefs for artists, designers, animators, and other creative specialists
• Make sure everyone understands their responsibilities, priorities, and deadlines
• Coordinate resources and help balance workloads across projects
• Review work internally before it reaches the client and maintain the quality bar throughout production

• Make sure the final delivery meets both the brief and Wow-How standards

   

Scoping & estimation

• Participate in scoping and estimating new projects together with Sales and Production teams
• Help define project requirements, timelines, resources, and scope
   

What we’re looking for

• Experience in project management, production, coordination, account/project management, or a similar role
• Experience managing several projects simultaneously
• Experience working with international clients
• Strong organizational and communication skills
• Flexibility and ability to adapt when priorities or project requirements change
• Ability to prioritize, solve problems, and work independently
• Strong ownership and attention to detail

• English — B2+, with confidence in written communication and client calls

   

2+ years of experience is a guideline, not a strict requirement. We’re open to candidates with less experience if they have strong relevant skills and potential.

It would be a plus

• Experience in a creative, digital, marketing, video, or production agency
• Previous experience as a Producer or Creative Producer
• Experience working with designers, artists, animators, or other creative teams
• Understanding of animation, motion design, 2D/3D, video, or CGI production

• Experience managing creative projects from concept to final delivery

   

What we offer

• Full-time position
• International clients and creative projects
• Collaboration with an experienced production and creative team
• Opportunity to grow in project management and creative production
• Increasing level of project ownership as you grow in the role

Our partner - productive company in security domain is looking for C++ Engineer  (Windows)

Job Requirements

Need to have:
experience with C and C++ programming in a Windows environment;
OOP and design patterns;
experience with STL, Sockets, Multithreading, LPC/RPC;
Network development skills (OSI model: TCP/IP, HTTP, FTP, SSL, TLS)

Nice to have:
understanding of kernel-mode software development, including driver development and testing (WinDbg, WDK, etc.);
Understanding of WFP/LSP modules development
Git, Bugzilla etc.;
skills in Visual Studio; 
AI-driven development & Advanced Prompt Engineering

We’re an international affiliate team in the financial vertical, working with Spain and LATAM and actively growing our YouTube Ads direction. We’re looking for an experienced Media Buyer who knows video advertising, tests hypotheses and scales what actually brings results.

⚠️ Important: we need a specialist in YouTube Ads specifically. If your main experience is Google Search or App Campaigns, this role isn’t a fit.

What you’ll do:

• Launch and scale Google Ads campaigns with a focus on YouTube
• Test video creatives, audiences and ad funnels
• Write briefs for video production: hooks, structure, retention
• Work with designers and editors on creatives
• Analyze results, optimize spend and find growth points
• Work with ad accounts, Keitaro, CRM and postbacks
• Help develop the YouTube direction and expand to new geos

What we need:

• 3+ years in media buying, hands-on with Google Ads
• Proven experience with YouTube Ads: In-Stream, Demand Gen and other video formats
• Ability to run campaigns independently with budgets of $1,000+/day
• Experience in finance or other competitive performance verticals
• Confident with CPM, CPV, VTR, CTR, CPC, CPL, CPA and ROMI
• Experience with Keitaro, postbacks and conversion tracking
• Understanding of Google Ads requirements for financial services ads and landing pages

Nice to have:

• Forex, Trading or Crypto experience
• Campaigns for Spain and LATAM
• Knowledge of Google Ads verification procedures

What we offer:

• Transparent pay: % of net profit on an agreed scale plus a guaranteed minimum
• Income that grows with your results and the scale of the direction
• Budgets for testing and scaling winning campaigns
• Production for your briefs: actors, shoots, designers and editors
• Real influence on how the direction develops
• 100% remote, full-time

If you know YouTube Ads well, work confidently with numbers and creatives, and want to build this direction with us, we’d love to hear from you!

We’re an e-commerce company running several online stores and DTC brands, mainly in skincare, beauty and apparel.
 

We’re looking for an AI Video Creator to join our team full-time and produce video ads for Meta and TikTok. You’ll work on real briefs for our products, from script to final edit, and see how your creatives perform with real data.
 

What you’ll do:

• Create AI video ads for our products: UGC-style creatives, product videos, brand stories
• Produce Pixar-style 3D animated videos
• Build AI avatars and characters that stay consistent across multiple videos, with lip-synced voiceovers
• Recreate reference Reels and TikToks, matching motion, camera and timing
• Edit short-form vertical content with strong hooks, pacing and subtitles
   

What we offer:

• Full-time remote position, long-term collaboration
• Access to all the AI tools and subscriptions needed for the work
• Real performance data on your creatives
• Written communication: spoken English is not required
   

Hiring process: a short written questionnaire, a one-week paid trial, then a monthly offer based on the results. 

We want to start as soon as possible.

We are building a sports booking platform that connects sports clubs, trainers and studios with people looking for sports activities.

Our platform helps sports businesses manage their services, schedules, customers and bookings, while allowing users to easily discover and book sports activities.

We are an early-stage startup looking for a creative, proactive and technology-minded marketer who can help us grow our platform, attract users and sports partners, and make our product more visible.

What You Will Do

• Create marketing strategies: Find creative and unconventional ways to promote our platform and attract sports clubs and users.
• Produce engaging content: Develop ideas, film and edit short promotional videos, create social media content and advertising materials.
• Launch advertising campaigns: Plan, execute and optimize campaigns on Meta, Google, TikTok and other relevant channels.
• Explore growth opportunities: Research competitors, trends, communities, influencers, partnerships and new acquisition channels.
• Improve our product: Explore our application in depth, identify usability issues and propose improvements based on research and user feedback.
• Experiment and analyze: Test different marketing approaches, measure results and continuously improve what works.

• Take initiative: Independently generate ideas, propose campaigns and turn them into real experiments.

   

Who We Are Looking For

• A creative thinker who enjoys generating ideas and bringing them to life.
• Someone proactive, independent and comfortable working in an early-stage startup.
• Experience in digital marketing, growth marketing, content creation or similar fields.
• Ability to create and edit engaging short-form video content.
• Familiarity with social media advertising platforms and campaign management.
• Strong digital skills and curiosity about technology, applications and user experience.
• An analytical mindset — someone who wants to understand why something works or doesn't.
• Someone who can research a product, identify opportunities and suggest practical improvements.
• Strong communication and organizational skills.

Experience with sports, fitness, mobile applications, SaaS or startups is a plus, but not required.

What Makes This Role Different

We are not looking for someone who simply posts on social media or follows a predefined marketing plan.

We want someone who asks questions like:

• How can we make our app stand out?
• What creative campaign could attract our first 1,000 users?
• How can we convince sports clubs to join the platform?
• What would make people share our app with their friends?
• Why do users leave the app without booking?
• What could we improve in the product to make it easier to use?
• What marketing ideas can we test with a small budget?

You will work directly with the founders and product team, with the freedom to experiment, influence the product and help shape our growth strategy.

Why Join Us?

• Opportunity to help build a new sports technology platform from an early stage.
• Freedom to propose ideas and execute creative experiments.
• Direct influence on marketing strategy, user growth and product development.
• Close collaboration with founders and developers.
• A dynamic environment with room to grow professionally.

If you enjoy creativity, digital marketing, technology and building something from zero, we'd love to hear from you.

To apply, send us your CV, portfolio or examples of campaigns and creative projects you've worked on. We're particularly interested in seeing what you've actually created.

We are building a distributed GPU-compute marketplace. Buyers launch GPU workloads and inference deployments. Provider nodes run workloads through a Go control plane and a Linux-based Rust agent.

We are hiring a Senior Go Backend Engineer to own correctness-critical backend systems: job lifecycle, placement, billing, provider operations, and API contracts.

You will work directly with the CTO on a system where transactional correctness matters. A duplicate request, failed worker, agent restart, or incomplete usage record must not create free compute, double-charge a buyer, or release a GPU while work is still running.

What you will own

- Go services and APIs for buyers, providers, operators, and agents.

- PostgreSQL data models, migrations, transactions, locking, and query performance.

- Job lifecycle and placement across GPU provider nodes.

- Prepaid billing, reservations, settlement, refunds, reconciliation, and audit records.

- Background workers, idempotent retries, and recovery after partial failure.

- Secure agent APIs using mTLS and signed short-lived credentials.

- Tests that prove correctness under retries, concurrent requests, and failure cases.

- Clear API contracts, OpenAPI documentation, metrics, and operational diagnostics.

Our stack

- Go backend services.

- PostgreSQL, Redis, NATS, and JetStream.

- Rust agent on Linux GPU hosts.

- Kubernetes, Prometheus, Grafana, and GCP.

- Next.js frontend.

What we need

- 5+ years of backend engineering experience.

- Strong production Go experience.

- Strong PostgreSQL experience, including transactions, indexes, migrations, and query analysis.

- Experience building distributed or event-driven systems.

- Experience designing idempotent APIs and handling retries or partial failures.

- Strong testing discipline, including integration tests.

- Experience with Redis, message queues, or NATS.

- Ability to reason clearly about correctness, security, and money movement.

- Clear written communication and ownership from design through production support.

Nice to have

- Payments, billing, ledger, marketplace, fintech, or accounting-system experience.

- Kubernetes, GCP, and production observability experience.

- mTLS, cryptography, signed credentials, or security-sensitive APIs.

- Rust, Linux, GPU infrastructure, or distributed-systems operations.

This is a hands-on senior role. You will ship production Go code, review critical changes, investigate failures, and improve the system so that it stays correct under real production conditions.

We are building a distributed GPU-compute marketplace. Buyers launch GPU workloads and inference deployments. Provider nodes run those workloads through a Go control plane and a Linux-based Rust agent.

We are hiring a senior Site Reliability Engineer to own production reliability as we move from validated paid-path drills to operating a real production fleet.

You will work directly with the CTO and will have broad ownership of production operations, deployment safety, observability, and incident response.

What you will own:

- Production deployments, rollback plans, and safe database migrations.

- Monitoring, alerting, dashboards, and operational runbooks.

- Incident response, post-incident analysis, and permanent reliability improvements.

- Infrastructure as code, secrets management, access controls, backups, and recovery drills.

- Reliability of the backend, workers, gateway, databases, and provider-node fleet.

- Fleet installation and validation for GPU providers.

- Capacity, availability, and cost visibility for production infrastructure.

- Engineering automation that removes recurring operational work.

Our stack

- Go backend services.

- Rust agent running on Linux GPU hosts.

- PostgreSQL, Redis, NATS and JetStream.

- Kubernetes, containers, gVisor, Prometheus, Grafana, and Alertmanager.

- Terraform and Ansible.

- GCP and bare-metal GPU infrastructure.

What we need

- 6+ years operating production infrastructure or distributed systems.

- Strong Linux and networking troubleshooting skills.

- Production Kubernetes experience.

- Experience with Terraform or another infrastructure-as-code system.

- Experience with Prometheus, Grafana, logs, alerting, and incident response.

- Experience operating PostgreSQL, Redis, queues, or other stateful production systems.

- Strong scripting or programming ability in Go, Python, or Bash.

- A track record of building reliable systems, not only responding to tickets.

- Clear written communication and comfort owning an incident from detection through prevention.

Nice to have

- GCP or another major cloud platform.

- Bare-metal, GPU, NVIDIA, or high-performance-compute operations.

- mTLS, secrets management, security hardening, or compliance work.

- Experience with Rust services or agents.

- Experience supporting a paid, multi-tenant product.

This is a hands-on senior role. You will write automation, improve production systems, participate in on-call, and help shape how our company operates as it grows.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.

At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?

● You’re naturally curious, calm under pressure, and energized by helping others.

● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.

● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing

● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues

● Document common questions and help keep our internal knowledge base tidy and up-to-date

● Collaborate closely with senior support leads to refine workflows, templates, and FAQs

● Track key metrics (response time, CSAT) and share insights with the team

● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring

● A genuine desire to help people and represent a mission-driven brand with empathy

● Strong written English and fluent Russian

● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one

● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP

● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us

Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.

As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care

● A personalized welcome kit full of True Sea Moss goodies

● Sports reimbursement to keep your body as nourished as your mind

● Extra vacation days on top of local holidays

● Monthly coaching sessions to accelerate your professional growth

● Corporate English classes if you’d like even sharper language skills

● WHOOP membership for holistic health insights

● Coworking stipend so you can choose your perfect workspace

● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.

Let’s grow something true together.

We’re True Sea Moss, a dynamic team on a mission to bring health and wellness to the world through the power of seaweed. Since 2020, we’ve been crafting natural vitamin-packed products rich in vitamins and minerals straight from the ocean that make people feel amazing.
Learn more about our products: https://trueseamoss.com/

Our vibe? Flexible, open, and genuinely friendly. We’re big believers that team is the driver of success. We’re growing fast and looking for a Talent Sourcer who lives for the hunt and knows how to find digital talent that others can’t.

You’ll own the top of our funnel: market research, search, and outreach that turn into a steady pipeline of interested candidates.

Key Responsibilities:

• Hunt across every channel that works — LinkedIn, Telegram, Instagram, Facebook communities, and job boards.
• Build and run smart searches: Boolean, X-ray, and creative workarounds when the obvious search returns nothing.
• Write outreach that actually gets answers — personalized, human, and tailored to each role and channel. Run and iterate follow-up sequences.
• Assess how well candidates match the role profile based on their experience and correspondence.
• Map the market: research talent pools, salary benchmarks, and competitor landscapes, and turn that into actionable insight for hiring managers.
• Build and maintain talent pools and keep our ATS clean, structured, and up to date.

What We’re Looking For:

• 2+ years of sourcing or recruiting experience with a strong focus on active search.
• Proven track record of sourcing for digital roles, especially in marketing.
• Confident command of search techniques: Boolean, X-ray, LinkedIn Recruiter, and multi-channel sourcing.
• Hands-on experience with ATS systems and structured candidate data.
• Excellent cold outreach skills — you know what makes a passive candidate open, read, and reply.

• English: Upper-Intermediate (B2) or higher.

   

Nice to Have:

• Experience sourcing for e-commerce, DTC, or consumer product companies.
• Experience hiring for the US market or in international, multicultural teams.

What We Offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

We’re looking for a partner who’ll help us find the people who build the dream team. At True Sea Moss, you’ll find flexibility, support, and growth mixed with ambitious goals and exciting environment.
Ready to join the True Sea Moss? Let’s do this.