Jobs at Djinni

Hi to everyone reading this!

We’re currently looking for a Project Manager to join our team in a full-time collaboration format.

About us:
Mind Studios specializes in mobile and web app development, helping businesses unlock their potential and turn ideas into profitable products.
Our key domains include: Real Estate, Logistics, Healthcare, Fitness, and Mental Health.

Our achievements:
— 13 years in the IT market;
— Offices in Dnipro, Kyiv, and Vienna;
— Over 90 professionals on our team.

What we offer:

— work in a professional team building innovative products;

— support for your growth: regular performance reviews, assessments & personal development plans;

— education budget tailored to your skills and experience;

— flexibility: work remotely or from one of our offices;

— paid vacations and sick leaves;

— transparency: monthly company updates.

In this role, you will:

— communicate with project stakeholders about its progress;

— track project development progress with tracking tools;

— manage project cost estimation process;

— help the team to stay focused and to make sure they clearly understand the tasks and project goals;

— identify potential risks and bottlenecks;

— manage product delivery process;

— create and maintain the project plan to make sure it correctly reflects the situation;

— participate in the project pre-sale stage and help to build the team with the necessary skillset.

What is important to join us:

— 1,5+ years of experience as a Project manager;

— solid understanding of SDLC;

— proven project planning skills and delivering projects on time;

— skills in recognizing project risks and bottlenecks and mitigation of their impact;

— great presentation skills and experience in performing demos to clients;

— good theoretical knowledge of agile methodologies (Scrum, Kanban); Understanding the pros & cons of applying one or another;

— solid understanding of the Web/iOS/Android release process;

— experience in handling requirements change management;

— upper-intermediate spoken and written English.

It’s great if you additionally have:

— experience in Business Analysis;

— strong problem-solving and negotiation capabilities;

— technical background: development / design / QA expertise;

— PMI-ACP, PSM, etc.

About stages:
1st stage: Pre-interview with a recruiter;
2nd stage: Interview with Team Lead and People Ops;
3rd stage: English test;
4th stage: offer.

What makes us different from others? 

Strategic Influence: you are not just an executor; you have a solid influence on the product’s future and its strategy. 
PMO Support & Standards: we have established PMO standards that provide a solid foundation while allowing for expert tailoring. 
Focus on Value: we build products for users, not just for clients. We prioritize product health and actual results over "process for the sake of process."

We are looking for an ambitious and result–oriented Sales Manager who wants to develop a career and grow in sales. Ideally, we are looking for a candidate with a strong background in FinTech sales (including EMI, PSP, fintech banks, and digital wallets). We are committed to providing you with comprehensive training and support by experienced professionals so you can succeed in the Sales role.

Responsibilities:

• Acquire new clients by growing, maintaining and leveraging leads, converting them into sales opportunities
• Identify features of target business verticals in order to offer the most suitable solution for the potential client
• Prepare and organize sales materials, including presentations and proposals
• Present and pitch products to potential clients
• Schedule and attend meetings with potential clients to discuss their needs and introduce PayDo’s solutions
• Prepare offers, agreements and invoices
• Work with CRM (Zendesk Sell)
• Provide periodic updates and report to the Head of Department
• Achieve weekly/monthly KPIs

Skills & Requirements:

• Strong background in FinTech sales (including EMI, PSP, fintech banks, and digital wallets)
• Motivated, enthusiastic and result-oriented individual with a strong work ethics
• A quick learner who can grasp new concepts and apply them quickly
• Fluent in English and Ukrainian/Russian
• Basic knowledge of CRM platforms
• A creative and resourceful problem solver
• Ready for new challenges with a strong can-do attitude

• Ability to travel abroad

   

  Our Hiring Process:

  • Prescreening Call with recruiter 
  • Final interview with HRD and Hiring Manager
  • Job Offer & Background Check

Requirements:

• 3+ years of experience with PHP (hands-on development).

• Solid experience with the Laravel framework.

• Knowledge of JavaScript (bonus if you’ve used ES2015+).

• Good HTML & CSS knowledge with 2+ years of experience in layout development.

• Experience with databases (e.g., MySQL, MongoDB, or others).

• Familiarity with package managers (composer, npm, yarn).

• Understanding of OOP and MVC architecture.

• English: Intermediate level (focus on written communication).

Nice to Have (but not required):

• Experience with modern tools: PHP8+, SASS, TypeScript, Webpack, Babel.

• Familiarity with version control systems like Git or SVN.

Responsibilities:

• Develop new applications, features, services, and APIs using Laravel and JavaScript.

• Create and maintain responsive, high-quality layouts using HTML and CSS.

• Stay up-to-date with new technologies, trends, and best practices in web development.

• Collaborate with team members to ensure efficient and high-quality internal processes.

• Participate in technical discussions and code reviews, applying critical thinking and contributing to the team’s growth.

• Focus on delivering clean, maintainable code with an emphasis on simplicity and usability.

What We Offer:

✔️ Stable and competitive salary with regular performance-based reviews.

✔️ Opportunities for career growth and continuous skill development.

✔️ Work on innovative projects using cutting-edge technologies.

✔️ A dynamic environment with minimal bureaucracy to focus on delivering results.

✔️ Professional bookkeeping and tax support.

✔️ Compensation for external English language training.

Why Join Us?

We’re a dynamic team passionate about creating impactful projects. At CUDEV, you’ll grow professionally while collaborating with experienced colleagues in an environment that fosters creativity, innovation, and continuous learning.
 

JD:
In a partnership with one of global consulting companies, we are searching for a Principal Software Engineer In Test. The client is a UK-based telecommunication company.

Responsibilities:

Maintain the quality of the company’s Customer Data Platform (CDP) by validating accuracy, performance, consistency, and reliability. T

his involves working across internal and external teams to ensure the platform continues to operate effectively.

Testing multiple third party integrations along with company teams.

Our CDP is powered by AWS Redshift, mParticle, and Airship, and the testing will focus on ensuring seamless data ingestion, transformation and storage.

Requirements:

·      Expertise of 10+ years with key data and platform testing practices, including schema validation, data integrity, performance, security testing, and notification validation.

·      Experienced in building Test Automation Frameworks and test suites, following industry best practices.

·      Experience in non-functional testing.

·      Excellent proactive communication skills and confidence working with stakeholders in multiple locations and part of an Agile team.

Medier is looking for a detail-oriented and proactive CRM Executive to join our CRM Department. 

Responsibilities:

• Technical setup and execution of CRM campaigns within internal systems.
• Working with Google Docs and Sheets to organize and track project data.
• Carefully review all task details and components before execution to ensure accuracy.
• Identifying errors and inconsistencies, and collaborating with managers to resolve issues quickly.

• Reviewing translations, spotting mistakes, and refining final copy to ensure high quality.

   

Requirements:

• English level B2 or higher
• 6+ months of experience as a CRM Manager/Executive in iGaming or Betting
• Clear and proactive communication skills
• Strong attention to detail and analytical mindset
• Ability to manage multiple tasks efficiently
• Confident user of Google Workspace tools

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. Test task
2. HR interview
3. Interview with Support Lead

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

Selection stages:

1. Test task
2. HR interview
3. Interview with the Support Lead

Hello!

Let's get acquainted. Breezy is a Leader in Trade-In and refurbishment company in central, south-eastern Europe and the Caucasus. We have nearly 200+ employees across 7 countries, and every day we create businesses, products, and projects that we are proud of.

We are part of the international holding ASBIS, one of the leading distributors of Information and Communications Technology products and solutions in EMEA Emerging Markets.

What do we do?

Trade-In is a service that allows customers in our partner stores to trade in their devices for a discount or a certificate to purchase a new device.

We manufacture refurbished smartphones, giving them a second life.

We also have our own retail stores and an online store.

Our partners include the largest electronics chains, telecom operators, IT companies, and authorized Apple partners.

At Breezy, we're building an ecosystem that extends the lifespan of gadgets and makes technology more accessible. We're growing, expanding our markets, and improving our internal processes. To support this growth, we're implementing and developing an ERP system that connects our sales, service, warehouse, and finance functions.

Learn more about us and the team at this link: https://breezy.band/

We're currently seeking an ERP Business Analyst to help translate business needs into clear and effective system solutions. You'll be the link between users and the development team, influencing how the company operates internally and how we grow.

Requirements:

1. 3–5 years of experience as a Business Analyst (ERP experience required).
2. Strong understanding of business processes across Finance, Sales, HR, Inventory, Procurement, and Manufacturing.
3. Excellent skills in requirements gathering, process mapping and documentation.
4. Experience with ERP implementation life cycle (from design to go-live). SAP, Oracle expertise are welcome.
5. Familiar with API integration in multi-platform projects. Worked with Postman or similar.
6. Strong communication, facilitation, and stakeholder management skills.
7. English intermediate technical.
8. User training experience.

Key Responsibilities:

Requirements Gathering & Analysis

1. Engage with business stakeholders to identify needs and translate them into functional specifications.
2. Map current processes and design optimized workflows using internal ERP modules.
3. Document business requirements, use cases, and user stories.

System Design & Customization

1. Collaborate with ERP consultants and developers to design and configure solutions.
2. Validate feasibility of customizations and integrations.
3. Ensure alignment of system functionality with business processes.

Testing & Validation

1. Define acceptance criteria and support QA/testing activities.
2. Assist in UAT (User Acceptance Testing) with business stakeholders.
3. Ensure data consistency and accuracy during migration.

Change Management & Training

1. Support end-users with documentation, manuals, and training sessions.
2. Promote adoption and address resistance by demonstrating business value.
3. Act as a key point of contact between IT and business units.

Continuous Improvement

1. Monitor system performance and gather user feedback post-implementation.
2. Recommend enhancements and new ERP features to improve efficiency.

Key Competencies:

1. Analytical and critical thinking.
2. Strong problem-solving orientation.
3. Ability to translate business needs into technical solutions.
4. Collaborative and cross-functional mindset.
5. Effective communication across technical and non-technical audiences.

We promise that with us you will have the opportunity for:

• Professional realization, experience exchange, and career development.

• Working in a financially strong, fast-growing international company.

• Being part of a like-minded team in a friendly atmosphere. This is a driven, ambitious team that achieves high results.

• Engaging in interesting tasks and implementing your own ideas and solutions.

• Flexible schedule and the possibility of remote work.

• Special prices on company products.

Breezy is a meeting place for professionals aiming for great achievements.

Do you want to tackle ambitious tasks, experiment, and develop the Trade-In service that has a global impact on the world and helps preserve our planet?

Then we look forward receiving your CV! Join us!

 WHO WE ARE: 

RBI Retail Innovation is a product development company, a part of the group of Raiffeisen Bank International (Vienna, Austria). We are a stable company that works in the EU market. Now we have products in Poland. Our ambition will be widespread in EU countries in the next few years. Our projects include next-gen digital banking platforms’ design, delivery, and post-delivery activities. Our team is international but mainly consists of Ukrainian developers. We have offices in Kyiv and Rivne. Our mission is to provide seamless banking with ease and speed that’s built for people. Our values are People First, Product Passion, and Trust. 

We are looking for a talented UX/UI Designer fluent in English and Polish who will play a key role in shaping the user experience of our mobile banking application. 
You will work across the full UX process — from research and ideation to testing and delivery — ensuring that every design decision is backed by user insights and aligned with business goals. 
You’ll collaborate closely with Product Managers, Product Designers, and Developers to create intuitive and engaging experiences for our users. 

We are looking for a talented UX/UI Designer who will play a key role in shaping the user experience of our mobile banking application. 
You will work across the full design process — from research and ideation to testing and delivery — ensuring that every design decision is backed by user insights and aligned with business goals. 
You’ll collaborate closely with Product Managers, Product Designers, and Developers to create intuitive and engaging experiences for our users. 
 
WHAT WE NEED: 
• 4+ years of experience as a UX/UI Designer or Product Designer in product companies (not outsource) 
• Strong Portfolio of commercial products 
• Strong Figma skills, AI tools for design 
• English B2 (essential for communication with stakeholders and user research) 
• Experience designing mobile applications (preferably fintech, banking, or similar) 
• Proficiency with Figma and UX research tools (e.g., Maze) 
• Strong understanding of user-centered design principles and accessibility 
• Familiarity with service design frameworks and methods (e.g., Double diamond, Design thinking, Design sprints) 
• Experience with the discovery phase of the products and its methods 
 
WILL BE A PLUS: 

• Experience working on financial or banking products 
• Understanding Polish language 
• Experience working in cross-functional teams 
• Creating design systems 
• Ability to produce illustrations (with the help of AI) 
• Knowledge of analytics tools (e.g., Mixpanel, Hotjar, Amplitude) 

RESPONSIBILITIES: 

• Conduct user research (interviews, surveys, usability testing, diary studies, etc.) 
• Participate in team workshops  
• Facilitating team workshops on the discovery stage (e.g., Stakeholder interviews, User research, CJM, Service Blueprint) 
• Conduct usability tests and iterate based on feedback and data 
• Collaborate with cross-functional teams (Product, Design, Development, Marketing) 
• Ensure UX consistency across iOS and Android platforms 
• Participate in design reviews and contribute to our UX standards and design system 

WHAT WE OFFER: 

• You will be a part of global team of RBI Group — one of the leading banking groups in Central and Eastern Europe 
• An opportunity to work with some of the most talented and experienced people in the Fintech industry 
• The ability to drive change and innovation in the products we develop 
• Official employment, gig-contract 
• Remote-first work model 
• Competitive salary 
• Personal and professional growth, corporate English courses 
• Paid sick days-off and 20 working days of vacation per year 
• Medical insurance 

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Looking for a Data Engineer to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

Skills requirements:
• 2+ years of experience with Python;
• 2+ years of experience as a Data Engineer;
• Experience with Pandas;
• Experience with SQL DB / NoSQL (Redis, Mongo, Elasticsearch) / BigQuery;
• Familiarity with Amazon Web Services;
• Knowledge of data algorithms and data structures is a MUST;
• Working with high volume tables 10m+.

Optional skills (as a plus):
• Experience with Spark (pyspark);
• Experience with Airflow;
• Experience with Kafka;
• Experience in statistics;
• Knowledge of DS and Machine learning algorithms..

Key responsibilities:
• Create ETL pipelines and data management solutions (API, Integration logic);
• Different data processing algorithms;
• Involvement in creation of forecasting, recommendation, and classification models.

We offer:

• Great networking opportunities with international clients, challenging tasks;

• Building interesting projects from scratch using new technologies;

• Personal and professional development opportunities;

• Competitive salary fixed in USD;

• Paid vacation and sick leaves;

• Flexible work schedule;

• Friendly working environment with minimal hierarchy;

• Team building activities, corporate events.

Dataforest is looking for a DevOps Engineer eager to grow professionally and work on international projects. You will support and improve infrastructure, set up CI/CD processes, and collaborate closely with the client team.

     Requirements:

• 2+ years of experience as DevOps;
• Experience with SQL, DB configuration;
• Deep understanding of Linux/Unix;
• Experience with Source Control (Git, Bitbucket);
• Experience with AWS Cloud;
• Experience with CI/CD (Github);
• Understanding of Container Concepts (Kubernetes, Docker);
• Experience with Nginx;
• Strong logical thinking and problem-solving skills;
• Proactive approach and ability to take initiative;

• English — Intermediate or higher.

   

  Nice to have:

• Experience with Airflow;

• Experience with ETL pipelines.

   

  Key responsibilities:

• Cover the DevOps needs of a dev team;
• Support existing environments in both on-prem and cloud;
• Detect existing product infrastructure issues and vulnerabilities;
• Build ETL procedures;

• Implement best practices and standards for development.

   

  We offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Comfortable, spacious, and well-equipped office in the city center;
• Team building activities, corporate events.

We are looking for a Senior Data Scientist with strong technical expertise and a practical mindset to work on complex data-driven challenges. In this role, you will design and implement ML and GenAI solutions, experiment with modern approaches, and transform ambiguous business problems into scalable, production-ready systems.

Requirements
Must-have

• 4+ years of experience in Data Science
• 4+ years of hands-on experience with Python
• Strong understanding of Machine Learning fundamentals, including:
  • regression and classification models
  • feature engineering and model evaluation
• Practical experience with LLMs and GenAI, including:
  • GPT / ChatGPT or similar LLMs
  • LangChain
  • Retrieval-Augmented Generation (RAG)
• Experience with EDA, data preprocessing, and basic dimensionality reduction (e.g. PCA)
• Hands-on experience with tree-based models (e.g. XGBoost)
• Experience building scalable and high-load solutions
• Ability to write clean, maintainable code
• Participation in technical and architectural decisions
  
  Nice to have
• Experience with NLP libraries (SpaCy, Hugging Face)
• Understanding of Explainable AI (XAI) and model interpretability
• Experience with cloud platforms (AWS / GCP / Azure)
• Ability to translate business problems into ML solutions

• Background in R&D, experimentation, or prototyping

  
  Key Responsibilities

• Develop AI agents that utilize LLM, RAG and langchain approach;
• Implement LLM and Diffusion models to boost business productivity;
• Utilize LLM (LLM Vision) to improve object detection, text classification and extraction;
• Create forecasting, recommendation, and classification models;
• Transform business challenges to AI applications;
• Conduct R&D activities: explore new ML/GenAI techniques and assess their practical impact.
• Collaborate with engineering, product, and business teams to deliver impactful data-driven solutions.
  
  We offer:
• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary nominated in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;

• Team building activities, corporate events.

   

We are looking for a specialist who can help us build and scale high-quality influencer outreach in the gaming space (EA FC / FIFA creators).

This is not mass spam outreach.
We are focused on targeted, personalized communication that actually gets replies.

   About the project

We work with creators and help them launch their own branded monetization pages for their audience.
Our team handles the operational side (payments, support, fulfillment), while creators focus on content.

We are now scaling outreach and want to improve:

• reply rates
• message quality
• email deliverability

• overall conversion from first contact to call
   

  What we are looking for

• Experience in influencer outreach or cold email outreach
• Strong copywriting skills (simple, natural, not “salesy”)
• Understanding of deliverability basics (spam triggers, formatting, domains, etc.)
• Ability to personalize messages at scale
• Experience with tools like:
  • Instantly / Smartlead / Lemlist (or similar)
  • Google Workspace / SMTP setups
• Fluent English (very important)
  
  Engagement
• Part-time to start (with potential to scale)
• Long-term collaboration preferred
• Flexible workflow, async communication

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget