Jobs at Djinni

We are looking for a QA Engineer to test web and mobile projects. We are looking for someone who is attentive, responsible, and able to independently explore new products and tasks.

Responsibilities

• Test websites and mobile applications across different devices.
• Check texts, images, links, layouts, and forms.
• Test key user flows: registration, login, user account, product selection, cart, checkout, and payments.
• Identify bugs and prepare clear bug reports.
• Retest fixes after development changes.
• Create and maintain simple testing checklists for projects.
• Regularly check live websites and applications.
• Research different areas for new projects: find relevant information, review similar products and competitors, compare functionality, and prepare short, structured findings.
• Use AI tools for research and information processing while verifying the results.
   

Requirements:

• Strong attention to detail.
• Basic understanding of web and mobile testing.
• Ability to independently explore a website or application and understand what needs to be tested.
• Good research skills and ability to structure information.
• Ability to quickly understand new products and topics.
• Responsible and systematic approach to work.
• Ability to clearly describe bugs and ask specific questions.
• English sufficient for working with interfaces, documentation, and research.
  
  Working conditions:
• Work schedule from 10:00 to 19:00;
• Remote work;
• Learning English at the expense of the company;
• Compensation for coworking place;
• Ability to switch between projects and try yourself in different roles.
   

The most important qualities for this role are attention to detail, independence, willingness to understand the product, and consistently high-quality work.

We are looking for a Risk & Fraud Lead who will lead, manage, and develop our Risk & Fraud team, strengthen our risk framework - both at the operational and enterprise level- and contribute to the brand's successful development.

Responsibilities

• Manage and mentor the Risk & Fraud team, overseeing the full employee lifecycle from hiring and onboarding to setting KPIs, performance reviews, and coaching.
• Organize shift schedules and workload distribution to ensure consistent real-time operational coverage.
• Oversee real-time transaction monitoring and act as the ultimate escalation point to review and approve decisions on complex cases and high-risk accounts.
• Lead complex investigations into bonus abuse, fraud networks, and anomalous behavior using advanced techniques (device fingerprinting, IP/geo-location analysis).
• Oversee the end-to-end customer verification process, encompassing standard KYC (ID, proof of address, source of funds) and Enhanced Due Diligence (EDD).
• Own and optimize fraud prevention rules and risk engine settings to balance acceptance rates with fraud prevention.
• Manage end-to-end dispute and chargeback processes, collaborating closely with PSPs on fraud alerts and suspicious transactions.
• Monitor Key Risk Indicators (KRIs) and prepare comprehensive risk reports for senior management, highlighting trends, emerging threats, and mitigations.
• Ensure all risk investigations are accurately documented, tracked (e.g., in Jira), and effectively communicated across internal departments.
• Contribute to the group’s overarching risk governance by helping define risk appetite, tolerance levels, and building scalable policies and escalation frameworks.
• Partner with Legal, Finance, and senior leadership to ensure risk controls comply with jurisdictional regulations and assess risk exposure for new market/product launches.
• Support planning for major incidents (large-scale fraud events, data breaches, regulatory inquiries) and help shape the group's response protocols.
   

Requirements

• 5+ years of experience in Risk, Fraud Prevention, Payments, or a similar role (iGaming industry required)
• 2+ year of experience in a team lead, senior specialist, or supervisory role
• Strong understanding of fraud schemes, risk indicators, and suspicious activity patterns
• Experience with transaction monitoring and fraud detection tools, including rule/engine configuration
• Knowledge of KYC, AML, and regulatory compliance requirements
• Experience reviewing accounts, transactions, and documents to detect potential fraud
• Familiarity with payment methods, including cards, e-wallets, and online payment systems
• Proven people-management and team-leadership skills
• Ability to think beyond day-to-day fraud operations - understanding of enterprise or group-level risk considerations (financial, regulatory, reputational) is a strong plus
• Comfort communicating risk exposure and recommendations to senior stakeholders
• English proficiency at B2 level or higher

At MacPaw, we craft software that makes everyday tech life simpler, cleaner, and more enjoyable. From globally loved products like CleanMyMac and Setapp to emerging cybersecurity tools like ClearVPN and Moonlock, we are building a product ecosystem that reaches millions of people worldwide.

We believe humans and technology can reach their greatest potential together. By fusing high engineering standards, thoughtful design, and practical AI, we rethink how people interact with their devices and shape the daily tech routines of the future.

Working at MacPaw means owning outcomes, not just tasks. We build for global scale from day one, giving you the trust, freedom, and room to experiment.

We are looking for a driven Mobile Affiliate Specialist to manage and grow affiliate channels for Moonlock. In this role, you will recruit and onboard high-performing affiliate partners, negotiate performant commercial terms, and protect program efficiency against ad fraud. If you thrive on scaling mobile traffic across Tier-1 markets, leveraging attribution data, and optimizing campaign ROI, we’d love to meet you!

In this role, you will:

• Recruit, qualify, and onboard new affiliate partners and mobile networks, converting agreements into live, high-producing campaigns.
• Structure performance-based agreements (CPI/CPA caps, payout tiers, volume bonuses, exclusivity terms) and maintain long-term partner relationships.
• Conduct daily performance monitoring, cohort analyses, and custom reporting to evaluate campaign profitability and partner quality.
• Detect and mitigate mobile fraud patterns (click flooding, install hijacking, SDK spoofing) and adjust partner terms or payouts accordingly.
• Track attribution setup and deep link configurations using AppsFlyer, navigating iOS ATT, AAP, and SKAN frameworks.
• Build LTV-to-CAC payback models to reallocate budgets toward partners driving sustained user value rather than just install volume.
• Manage end-to-end partner operations, including onboarding, performance tracking, budget planning, and invoicing with the Finance team.

Skills you’ll need to bring:

• 3+ years of hands-on experience in mobile affiliate marketing, performance-based user acquisition, and managing In-App campaigns.
• Proven track record of actively identifying, qualifying, onboarding, and scaling high-performing affiliate networks, direct publishers, and media partners.
• Strong expertise in commercial negotiations, structuring custom deal terms (CPI/CPA caps, payout tiers, volume bonuses, exclusivity), and contract lifecycle management.
• Practical proficiency with Mobile Measurement Platforms like AppsFlyer (or Adjust), including deep linking, attribution setup, and fluency in navigating iOS ATT, AAP, and SKAN frameworks.
• Deep understanding of mobile ad fraud mechanics (click flooding, install hijacking, SDK spoofing) with a proven ability to detect anomalies, enforce compliance, and protect program ROI.
• Strong analytical mindset and fluency in core mobile KPIs (CPI, CPA, ROAS, D1/D7/D30 retention) paired with the ability to build and analyze LTV-to-CAC payback models.
• Solid background in driving user acquisition for Tier-1 markets and successfully managing monthly budgets of $50k+.
• At least an Upper-Intermediate level of English and fluent Ukrainian.

As a plus:

• Familiarity with affiliate management platforms (e.g., Impact or PartnerStack) and Apple Search Ads (ASA).
• Basic SQL querying skills or experience building automated dashboard reports in Looker Studio.

What we offer:

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life’s needs
  Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  
  *Some benefits are under development, and new adjustments are possible.

Product Data Specialist

We are looking for a Middle/Senior Product Data Specialist to support an eCommerce project. You will manage product information across multiple systems and ensure product data is accurate, complete, and ready for seasonal launches and new product introductions.

This is a hands-on, business-focused role in product data operations.
 

Project details:

• Level: Middle—Senior.
• Duration: A few weeks to a few months, to be discussed.
• Start: ASAP.
   

Requirements:

• Experience in product data management, PIM, or eCommerce product operations.
• Hands-on experience managing product catalogues, attributes, metadata, and data quality.
• Understanding of product data flows across ERP, PIM, DAM, and eCommerce platforms.
• Experience with product categorization, data mapping, validation, and enrichment.
• Experience supporting product launches in an eCommerce environment.
• Familiarity with M3, Brandmaster DAM, Adobe Commerce (Magento), Centric, or similar platforms.
• Fluent English.
   

Responsibilities:

• Manage and maintain product information across ERP, PIM, DAM, and eCommerce systems.
• Coordinate product data preparation for seasonal launches and new product introductions.
• Ensure product data accuracy, completeness, consistency, and correct categorization.
• Manage product attributes, metadata, mapping, and validation to ensure products display correctly online.
• Monitor data flows between systems, identify inconsistencies, and coordinate their resolution.
• Conduct regular data quality checks and support product data governance standards.

About this position

SoftTeco is looking for a Senior Performance Engineer to join a long-term international engagement. This is a hands-on role for an engineer who can contribute from day one: independently designing workload models, running load tests, and turning performance data into clear technical conclusions across integrated enterprise systems.
We are open to different professional backgrounds: a dedicated Performance Engineer with deep testing expertise, or a Backend (.NET), Salesforce, Cloud, or DevOps engineer with strong practical performance testing skills and the ability to quickly understand a complex technical environment.

Responsibilities

• Design and maintain workload models and develop load test scenarios using Apache JMeter and Grafana k6
• Plan and execute performance tests to evaluate scalability, stability, and system behavior under different load conditions
• Analyze response times, throughput, error rates, and distributed traces in New Relic to identify bottlenecks and root causes of performance degradation
• Correlate load test results with application and infrastructure metrics across API, authentication, integration, and infrastructure layers
• Prepare and run data-loading scenarios across Salesforce and AWS integrations
• Work with authentication and authorization flows involving Keycloak in test scenarios
• Collaborate with developers, architects, infrastructure engineers, and the customer to understand system architecture and recommend performance optimizations
• Own performance testing end to end: from workload design and execution to analysis, reporting, and recommendations
• Continuously improve performance testing practices, automation, and analysis workflows

• Use AI tools daily to accelerate test development, analysis, and troubleshooting

   

  Technical skills

• 5+ years of experience in software engineering, DevOps, or performance engineering, including at least 2–3 years of hands-on performance testing
• Strong practical experience designing workload models and developing and executing load tests with Apache JMeter and Grafana k6
• Hands-on experience analyzing application performance in New Relic, including metrics, traces, and error analysis
• Experience with data loading and integrations involving Salesforce and AWS
• Understanding of authentication and authorization mechanisms, with practical experience with Keycloak or similar solutions
• Solid understanding of backend systems, APIs, distributed architectures, and system integrations
• Programming or scripting skills sufficient to develop, maintain, and troubleshoot performance test scenarios
• Practical day-to-day use of AI tools in engineering work
• Experience with .NET or Salesforce development is a plus
• DevOps and cloud infrastructure experience is a plus
• Database experience is a plus
• Non-technical skills

Non-technical skills

• English level B2 or higher
• Ability to work independently and take ownership of technical outcomes
• Fast learner, able to get into a complex system and new technologies quickly
• Analytical mindset and a systematic approach to troubleshooting
• Clear communication skills: able to explain performance findings and recommendations to customers and technical stakeholders
• Comfortable working in a distributed international team
• Proactive, flexible, and pragmatic approach to problem-solving

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2027.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.

• Run onboarding sessions, demos, and customer meetings.

• Review screen and call recordings to understand customer needs.

• Help customers adopt the product and get real value from it.

• Share customer feedback with Product and Sales teams.
 

Requirements:

• 1+ year of experience in Customer Support, Customer Success, or a similar role.

• Confident customer communication (chat & calls).

• Excellent spoken and written English.

• Comfortable working in a customer-facing role.

• Availability to work until 12:00 AM Kyiv time.

Nice to have:

• Experience with US-based customers.

• SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

We are looking for an experienced Business Analyst to join our team and contribute to innovative projects.

Requirements:

• 3+ years of experience as a Business Analyst in the software development industry, preferably within outsourcing companies.

• Solid understanding of the GameDev domain

• Strong experience with requirements management throughout the full SDLC.
• Hands-on experience with requirements elicitation, analysis, documentation, validation, and change management.

• Ability to translate business needs into clear and structured functional and non-functional requirements, user stories, use cases, and acceptance criteria.
• Experience working with Jira and Confluence.
• Good understanding of Agile/Scrum development methodologies.
•Strong analytical, critical-thinking, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Upper-Intermediate (B2+) English or higher, both written and spoken.

What we offer:

• Remote working format
• Flexible working hours
• Informal and friendly atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• 20 paid vacation days
• 7 paid sick leaves
• Education reimbursement

Recruitment process: Recruitment interview — Technical interview

Must have:

• Strong hands-on experience with AWS cloud platform, including services such as ECS (Fargate), Lambda, API Gateway, DynamoDB, ElastiCache,
• OpenSearch, VPC networking, and AWS Security Hub
• Deep experience with Infrastructure as Code using Terraform, including designing reusable modules and managing multi-environment, multi-region infrastructure
• Strong experience designing and maintaining CI/CD pipelines (GitLab CI)
• Experience implementing automation-driven infrastructure and deployment processes
• Experience implementing GitOps or automated infrastructure lifecycle management
• Strong knowledge of Git workflows and collaborative development practices
• Experience implementing security and compliance controls in cloud infrastructure and CI/CD pipelines
• Ability to design secure, scalable cloud infrastructure platforms with security embedded by default

Nice to have:

• Strong scripting and automation skills using Python / PowerShell / Bash
• Experience with Datadog monitoring and observability platform
• Experience working with multi-account AWS environments
• Knowledge of Linux and Windows environments
• Experience integrating cloud security tooling (Orca Security or similar)
• Experience designing cloud governance frameworks, guardrails, and security policies
• Experience designing infrastructure governance and guardrails
• AWS or Terraform certifications

Job Responsibilities

• Platform Engineering
• Design and develop automation frameworks for provisioning, deploying, and managing cloud infrastructure
• Build and maintain reusable Terraform modules and shared infrastructure components
• Ensure infrastructure modules and automation frameworks include security controls, secure defaults, and compliance guardrails
• Develop, improve and standardize CI/CD pipelines and deployment automation across services and environments
• Develop self-service infrastructure capabilities that allow engineering teams to provision environments and services through automation
• Identify and eliminate manual operational processes through automation and platform capabilities
• Developer Enablement
• Work closely with development teams to improve deployment workflows and development lifecycle efficiency
• Enable teams through automation, tooling, and self-service infrastructure capabilities
• Platform Reliability & Observability
• Improve platform monitoring, observability, and operational visibility using tools such as Datadog
• Ensure security and reliability best practices are integrated into infrastructure and deployment automation

Department/Project Description

Department/Project Description
GL Healthcare Division Program is looking for a DevOps Engineer to join the Reliability Engineering team responsible for the mission-critical medical data processing systems infrastructure development and operation.

We have a trusted relationship with the Client, a multinational MedTech corporation with which we have been cooperating for over 20 years.

Project Description:

Our Surveillance and Regulatory Technology division delivers innovative solutions that protect financial and reputational interests from potentially criminal or inappropriate behaviour. Through real-time sanction and embargo filtering, operational risk controls, and sophisticated fraud detection, our systems protect both clients and the organization, ensuring compliance with global regulations.
We are launching several new AI initiatives to integrate advanced machine learning and cognitive capabilities into our platforms. We are seeking a highly analytical Senior Software Engineer to participate actively in every phase of the software development lifecycle. In this role, you will help design and build modern applications, with a strong focus on implementing Large Language Models (LLMs), RAG systems, and agentic workflows.

Responsibilities:

• Application Development: Collaborate within a global, distributed team to build and deliver robust, scalable, and secure microservices and applications.
• AI & LLM Integration: Actively contribute to the development of new AI features, implementing LLM-based solutions, Retrieval-Augmented Generation (RAG) pipelines, and LLM agents.
• Full SDLC Participation: Engage in the entire software development lifecycle, from analysing requirements and brainstorming technical solutions to writing clean code, testing, and deployment.
• Quality & Automation: Embrace automated unit/integration testing (TDD/BDD) and modern CI/CD practices as standard engineering disciplines.

Mandatory Skills Description:

AI & Emerging Technologies
• Generative AI & LLMs: Solid conceptual and practical understanding of Large Language Models (LLMs).
• Advanced AI Architectures: Knowledge of Retrieval-Augmented Generation (RAG), LLM agents, and agentic architectures.
• AI Frameworks & Tools: Exposure to or experience with Spring AI, Python-based AI frameworks (e.g., LangChain, LlamaIndex), and cloud AI platforms such as Google Cloud Vertex AI.

Backend Engineering & Language Skills
• Java & Spring Boot (Strong Advantage): Prior experience with modern Java (Java 17/21) and the Spring Boot framework is highly preferred and considered a major asset, though candidates with strong backgrounds in other enterprise languages (such as Python) who are willing to work in a hybrid environment are welcome.
• Message-Driven Systems: Experience with data streaming and messaging technologies like Apache Kafka, IBM MQ, or equivalent tools.
• Cloud & DevOps: Practical experience with cloud-native application development (Google Cloud Platform experience is a strong plus) and container technologies (Docker, Kubernetes, or OpenShift).

Mindset & Methodology
• 3+ years of software engineering experience with a highly analytical and problem-solving mindset.
• Experience working in Agile environments (Scrum, Jira, Confluence).
• Commitment to high-quality code, testing standards (TDD/BDD), and modern CI/CD build chains (Maven, Gradle, Git, Jenkins/TeamCity).

Nice-to-Have Skills Description:

N/A

Languages:

English: B2 Upper Intermediate

We expect you are

You’re ready to dive into different challenges and propose a solution. You’re a problem solver with great communication skills, who’re not afraid to take responsibility. You do really care about results and commitment. Bigger challenges — not a problem but an opportunity for you. What is more, you are always in touch with what happens around you so we expect a proactive approach.

Requirements

• 3+ years of performance marketing experience driving user acquisition on Meta, successfully managing monthly budgets of $300,000+.
• Proven experience driving growth for subscription-based B2C mobile apps targeting Western markets, with a focus on Web-to-App funnels across various product lifecycle stages.
• A structured and methodical work style dedicated to rigorous A/B testing, and validating ideas to find the winning formula.
• A data-driven mindset focused on diving deep into metrics, spotting hidden patterns, and translating numbers into strategic decisions.
• High adaptability and the ability to learn quickly to thrive amid uncertainty and rapid changes.

What will you be responsible for

• Setting up, managing, and expanding user acquisition strategies across Meta.
• Analyzing daily KPIs to optimize for revenue goals, evaluating everything from top-of-funnel indicators (CPA, CTR, CR) to in-depth user value metrics (Down-funnel conversion, LTV, ROI).
• Leverage AI-driven martech automations to optimize marketing processes.
• Propose data-driven hypotheses, initiate and manage new creative tests, flow tests — analyze test results, and make changes.

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off, and 12 sick days paid by the company per year. Paid national holidays.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

Overview:
SOFTSWISS is hiring an HR Administration Team Lead to join our dynamic HR team. In this role, you will lead the team’s day-to-day work and oversee employment operations across service agreements, EOR contracts and employment contracts in multiple countries. You will help ensure that processes are accurate, timely and well-documented, while identifying opportunities to improve their efficiency and reliability.

You will work closely with Finance, employees, contractors, managers and external service providers to support a consistent experience and resolve complex employment-related cases.
 

Purpose of the role:

You will ensure reliable and efficient HR administration across multiple countries and contract types. By guiding the team, coordinating recurring employment processes and maintaining strong relationships with internal stakeholders and external providers, you’ll support accurate contract administration, timely payroll inputs and continuous improvement of employment operations.
 

Key responsibilities:

• Lead and coordinate the team’s employment operations, setting priorities and ensuring work is accurate, timely, and well-documented
• Support and review existing processes, identify gaps and opportunities for improvement, and implement practical changes that strengthen efficiency, consistency, and control
• Oversee contract administration from preparation and execution through updates and offboarding, across service agreements, EOR contracts, and employment contracts, coordinating employment-related relocation processes as well
• Coordinate payroll inputs and recurring employment processes, including time and absence records, timesheets, leave balances and employee lifecycle changes
• Ensure employment records, documentation and HR system data are accurate and up to date
• Coordinate employment operations across countries and legal entities, working with external providers on local requirements and employee changes
• Advise employees and internal teams on employment arrangements, processes, policies, systems and documentation, involving external providers when needed
• Guide the team through complex cases and questions that require investigation, clarification or approval
   

Required Experience:

• At least 4 years of experience in HR Operations, Employment Operations, payroll administration, or a related field
• At least 1–2 years of experience leading a team or coordinating operational processes
• Practical knowledge of employment contracts, EOR contracts, and service agreements, including how their administration differs
• Experience coordinating employment processes across multiple countries or legal entities, including work with external providers
• A track record of improving operational processes, with the ability to spot issues, prioritize changes, and follow through on implementation
• Familiarity with HRIS and ERP systems
• Strong organizational skills and attention to detail, with confidence managing recurring deadlines and sensitive documentation
• Clear communication skills and the ability to guide colleagues, explain processes and handle complex cases thoughtfully
• Confidence working cross-functionally with Finance, employees, contractors, managers and external providers
• Professional English and Russian for day-to-day written and verbal communication
• Basic Excel skills, including lookup functions (e.g., VLOOKUP or XLOOKUP)
   

Nice to have:

• Experience with HiBob and 1C
   

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

We are an ambitious, fast-growing iGaming company delivering high-quality entertainment and an exceptional player experience across Tier 1 and Tier 2 European markets. As we scale, we are looking for a commercially minded Head of Customer Support & Success to build and lead a function that does more than answer tickets. It will protect player satisfaction, drive deposits and retention, and operate as a revenue-generating part of the business.

Your Mission

You will own the design, leadership and continuous optimisation of our Customer Support & Success operation. You will combine lean processes, hands-on AI and automation, and data-driven player engagement to deliver faster, better service at scale.

Your Key Responsibilities

Leadership & Operations

• Build and manage a lean, technology-driven, multilingual Customer Support department, with full ownership of structure, processes and performance.
• Recruit, train, mentor and quality-check agents and team leads. Establish performance management, retention and personal and departmental KPI baselines.
• Build strong, business-oriented collaboration with Platform, Development, BI, Marketing, Promo, Product and third-party partners.
• Design and implement transparent support procedures, policies and standards.

Commercial Processes

Launch, review and refine the processes covering:

• Sales and deposit conversion via Live Chat, Phone, SMS and Messenger Apps, including payment method suggestions, failed-deposit resolution and KYC collection
• Player onboarding and activation, and pre-VIP / VIP reach-outs
• Upsell and cross-sell, with scripts and coaching, in coordination with Marketing, Promo and Product
• Player reactivation, retention and loyalty workflows
• Emergency and non-standard situation handling
• Critical issue reporting, escalation and resolution
• Product reputation: monitoring social media and review platforms

Technology, AI & Automation

• Implement and configure Live Chat, ticketing and omni-channel CRM systems that pool player data for effective service.
• Hands-on implementation of automations, support bots, multilingual self-service guides and AI-driven support solutions to handle critical load.
• Introduce AI-based QA of service quality.
• Develop player profiling, data-driven personalisation and new engagement and re-engagement formats. Contribute to UX/UI and product development through player research and feedback.

Knowledge, Measurement & Reporting

• Create and maintain a knowledge base for onboarding, training and daily operations, with documented workflows for internal procedures and external collaborations.
• Define, monitor and report main and secondary KPIs, plus department-level business-impact metrics, with transparent tracking of initiatives and their financial outcomes.

• Partner with BI on reliable reporting and data-informed decision-making.

   

What We're Looking For

• Proven leadership in Customer Support / Success within iGaming, ideally in European T1/T2 markets
• Track record of building and scaling efficient, tech-enabled support teams
• A commercial mindset, with experience turning support into a driver of deposits, retention and VIP development
• Hands-on experience implementing CRM, Live Chat, ticketing, telephony and omni-channel solutions
• Practical experience deploying automation, chatbots and AI tools in support operations
• Data-driven approach, with experience building KPI frameworks and business-impact reporting
• Excellent communication skills and the ability to influence cross-functional stakeholders
• Player-centric approach that balances empathy with commercial acumen
• Familiarity with best practice from leading iGaming operators is a plus
• Upper-Intermediate English; additional European languages are a bonus

Why Join Us?

• Shape the player experience of a high-growth iGaming brand
• Full ownership: build and redesign the department your way
• A real mandate to innovate with AI and automation
• Work with an international, ambitious team
• Competitive compensation plus performance-based incentives

Project Description:

Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working for one of our world-famous clients.

The Chief Security Office (CSO) of our client comprises the Chief Information Security Office (CISO) and the Corporate Security unit. The CISO organization guarantees information security for our client.

The role resides inside the Cyber Hygiene Engineering team within CSO. The team is responsible for developing and maintaining security solutions that improve the organization's security posture through automation, cloud security, vulnerability management, and application security.

We are looking for a Python-focused AI and data science engineer to help design, build, and improve practical AI automation workflows. This role is suited for someone who can combine strong software engineering discipline with applied machine learning, data analysis, and LLM-based tooling.

On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Responsibilities:

• 4-5 years+ of experience

• Design, build, and maintain Python-based AI workflows, evaluation harnesses, and automation tools.

• Work with LLMs, AI agents, prompt pipelines, embeddings, and retrieval-augmented generation.

• Analyze structured and unstructured data to support automation, decision-making, and model evaluation.

• Create datasets, validation sets, benchmarks, and evaluation metrics for AI-assisted workflows.

• Integrate AI tools with existing business processes, internal data sources, and developer workflows.

• Improve reliability, observability, and repeatability of AI outputs.

• Document technical decisions, workflows, and assumptions clearly.

Mandatory Skills Description:

• Strong Python experience, including clean scripting, packaging, testing, and data processing.

• Practical experience using LLM APIs, AI agents, prompt engineering, or AI automation frameworks.

• Ability to design experiments, evaluate model outputs, and interpret results.

• Familiarity with notebooks, Git, virtual environments, and reproducible development workflows.

• Good software engineering habits, including tests, readable code, version control, documentation, and maintainability.

• Ability to turn ambiguous business or workflow problems into concrete technical prototypes.

Nice-to-Have Skills Description:

• Experience in a multinational environment would be a plus

Join.To.IT is a Ukrainian outsourcing IT company founded in 2012, delivering software solutions across various business domains.

We help our clients find the right product solutions even before development starts. Our Research Team conducts market and competitor research, validates product hypotheses, creates interactive prototypes, and helps clients make informed business decisions.

We are looking for a Business Analyst who thinks like a product consultant, actively uses AI tools, and focuses on creating real business value for clients.

Responsibilities

• Analyze client business needs and translate them into clear requirements
• Conduct Product Discovery, Benchmark Research, and Business Research
• Analyze competitors, markets, and successful digital products
• Prepare User Stories, Use Cases, Acceptance Criteria, and project documentation
• Collaborate with UX/UI Designers on clickable prototypes and product hypothesis validation
• Use AI tools for research, analysis, documentation, and prototyping
• Participate in presales, project estimation, and preparation of client proposals
• Collaborate with Developers and QA throughout product implementation
• Validate implemented functionality against business requirements
• Proactively suggest product improvements and new solutions that create business value

Requirements

• 2+ years of commercial experience as a Business Analyst
• English — Upper-Intermediate (B2+)
• Hands-on experience with Product Discovery, requirements gathering, and competitor/market research
• Ability to analyze business processes and propose solutions, not just document requirements
• Experience with User Stories, Use Cases, Acceptance Criteria
• Experience with Figma and understanding of clickable prototyping
• Confident use of AI tools such as ChatGPT, Claude, Gemini, Lovable, or similar
• Understanding of SDLC and Agile/Scrum
• Strong analytical and communication skills, proactivity, and ownership

Nice to Have

• Experience in an outsourcing company and/or presales
• Knowledge of BPMN and UML
• Experience with Customer Journey Maps, User Flows, or Product Vision
• Experience with AI prototyping tools such as Lovable, Bolt, v0, Figma AI, or similar

We Offer

• Office-based work in Kyiv, near Vasylkivska metro station
• Working hours: 10:00–19:00, Monday–Friday
• Comfortable office with a shelter, Starlink, and uninterrupted power supply
• Medical insurance
• Paid vacation and sick leave
• Free gym access near the office
• Compensation for professional courses and development
• Supportive team and opportunities for professional growth

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

What you’ll drive

Payment configuration & launch management

• Configure projects, MIDs, payment methods, gateways, and client requests in Back Office according to agreed priorities;
• Review requirements and clarify missing information before starting configuration;
• Use AI-assisted tools, such as Kiro, to prepare MID configuration tasks based on client requirements and provider documentation;
• Perform pre-production and production checks using established checklists and attach supporting evidence to Jira tasks;
• Coordinate testing with PSPs, local testers, and merchant teams;
• Execute production launches and verify initial transactions after each launch.

Technical troubleshooting & support

• Provide L3 support for configuration-related issues and resolve them within agreed SLAs;
• Investigate issues using logs, API responses, transaction records, and SQL queries;
• Validate API contracts, payloads, webhooks, and callbacks to identify configuration issues;
• Escalate blockers, dependencies, and delivery risks to the Team Lead;
• Support merchant teams in troubleshooting payment configuration issues.

Process improvement & documentation

• Maintain configuration records, setup instructions, and troubleshooting documentation;
• Develop a working knowledge of the 3API product, Payment Gateway adapters, and related configuration processes;
• Collaborate with Product and Analytics teams to simplify configuration in Back Office and the Merchant Dashboard;
• Identify recurring issues and propose improvements to configuration workflows;
• Use AI-assisted tools to improve configuration accuracy and reduce manual work.

Merchant enablement & collaboration

• Work closely with internal teams, PSPs, local testers, and merchant teams to ensure successful payment launches;
• Train merchant teams to configure MIDs and payment methods in Back Office using approved instructions;
• Communicate configuration requirements, testing results, and potential risks clearly;

• Ensure smooth handovers and consistent execution of established processes.

   

What makes you a GR8 fit

Must-have

• At least 1–1.5 years of experience in payment integration configuration, technical operations, or a similar role;
• Hands-on experience configuring payment methods and Merchant IDs (MIDs);
• Strong understanding of JSON and XML, including payload structures and provider schemas;
• Experience with REST APIs, API contract validation, and Postman or equivalent tools;
• Working knowledge of SQL/PostgreSQL for data validation and troubleshooting;
• Understanding of webhooks, callbacks, and common payment flows, including authorization, capture, settlement, refunds, and voids;
• Knowledge of 3-D Secure (3DS), Strong Customer Authentication (SCA), and MID management;
• Familiarity with Jira, Confluence, manual testing, and log analysis tools;
• Basic understanding of CI/CD and software development lifecycle processes;
• English at B2 level or above;
• Ukrainian or Russian at B1 level or above.

Nice to have

• Experience in the iGaming industry;
• Familiarity with KYC/AML requirements and fraud prevention controls relevant to payment configuration;
• Experience using AI-assisted tools for technical configuration or documentation;

• Experience supporting production launches and resolving payment-related incidents.

   

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.