Jobs at Djinni

24PLAY is a Gamedev company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a Game Designer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Key responsibilities:

• Idea Development: Generate original and engaging game ideas for mobile games of all complexity levels (from hybrid-casual to Casual and Midcore).
• Design: Create gameplay, levels, and mechanics that will inspire players.
• Documentation Creation: Develop detailed game documents, pitches, and presentations describing game and economic systems, game rules, monetization systems, and other important product elements.
• Balancing: Balance the game mechanics, progression systems, and economy.
• Team Interaction: Work collaboratively with developers, artists, and other team members to successfully integrate gameplay and ensure high product quality.
• Analysis and Optimization: Work with analytics systems, identify problems, and propose changes to provide a better gameplay experience.

Our ideal candidate:

• English Language: English level B1 or higher.
• Game Design Experience: Experience working as a Game Designer in mobile games.
• Creativity: Ability to find unconventional and interesting solutions that make our games unique.
• Market Knowledge: Understanding of the mobile games market and popular mechanics, as well as a desire to implement innovative solutions.
• Proficiency in Spreadsheets: Good understanding of mathematics, knowledge of working with Google Spreadsheets, and creating balance sheets.
• Teamwork: Willingness to collaborate with other team members.
• Analytical Skills: Basic understanding of methods for analyzing game metrics data, organizing information, and creating reports.

Will be a plus:

• Knowledge of Figma for effective collaboration and visual documentation.
• Knowledge of the Unity game engine.
• Experience conducting A/B testing to optimize game features and mechanics.
• Ability to work independently with analytical systems (e.g., Amplitude, Firebase, GameAnalytics).
• Experience in game balancing for midcore games.
• Experience in level design for action-adventure or similar games, as well as narrative design.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.

• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen and complimentary spa facilities for employees.

   

We look forward to receiving your application!

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Responsibilities

• Stakeholder Collaboration: Act as the central point of communication between stakeholders and technical teams, ensuring alignment and clear understanding of goals.
• Proactive Initiative Management: Identify opportunities for product improvements, spearhead initiatives, and drive projects from ideation to execution.
• Production-Focused Execution: Adopt a "ship-to-production" mindset, prioritizing speed and efficiency in delivering features to live environments while maintaining high-quality standards.
• Product Strategy: Define and execute product roadmaps, ensuring alignment with business objectives and user needs.
• Data-Driven Decisions: Leverage data insights, user feedback, and industry trends to inform product decisions and enhance the user journey.
• Feature Ownership: Oversee the development lifecycle for new features, including ideation, prioritization, specification, and go-to-market planning.
• Performance Monitoring: Define success metrics, track performance, and iterate on features to optimize outcomes.

Requirements

• At least 5-6 years of proven experience in product management within the mobile app and/or web app. 
• Exceptional communication skills, with the ability to collaborate effectively across diverse teams and stakeholders.
• Demonstrated proactive approach in identifying opportunities and driving initiatives.
• Experience managing projects with a focus on fast delivery to production environments.
• Strong analytical skills and ability to use data to drive decisions.
• Proficiency in project management tools and methodologies. 
• At least Upper-Intermediate level of English.

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Ready to lead a high-performing VIP team and make a real impact on business growth?
 

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1-3 markets.
 

As we continue to grow, we're looking for an experienced VIP Team Lead to lead our VIP Department, develop a strong team, improve player retention, and drive key business results through data-driven decisions and effective leadership.
 

If you're passionate about leadership, business metrics, and building long-term relationships with VIP players, we'd love to meet you.
 

🎯 What you'll do

• Lead, mentor, onboard, and develop a team of VIP Managers.
• Monitor daily team performance and ensure KPI achievement.
• Drive key business metrics, including:
  • Team Deposit Amount (IN)
  • Team IN-OUT
  • Retention (M/M)
• Analyze VIP player behavior, team performance, and database trends.
• Identify growth opportunities and implement effective retention strategies.
• Collaborate closely with CRM, Retention, Product, and other internal teams.
• Optimize team workflows and improve operational efficiency.
• Help the team consistently achieve ambitious business and revenue goals.
   

✅ What we're looking for

• Experience in the iGaming industry.
• Experience as a Team Lead, Senior VIP Manager, VIP Manager, Retention Manager, or in a similar role.
• Strong understanding of VIP player management and retention.
• Experience working with KPIs, business metrics, and performance analysis.
• Analytical mindset with the ability to make data-driven decisions.
• Leadership experience with strong coaching and people management skills.
• Excellent communication and problem-solving abilities.
• High level of ownership, accountability, and self-motivation.
   

🎁 What we offer

• Fully remote work.
• Competitive fixed salary + monthly performance-based bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly Learning & Development sessions focused on leadership and professional growth.
• A dynamic international environment where your ideas, leadership, and decisions directly influence business success.
   

Join us and become a key part of a team that's shaping the future of the iGaming industry. 🚀

Місія ролі:
Розробляти прикладні AI-продукти та сервіси: backend, frontend, API, інтеграції з LLM/ML models, RAG-пайплайни, workflow automation, evaluation logic та production-ready функціональність для користувачів. Це роль не дослідника Data Science, а інженера, який перетворює AI capability у працюючий продукт.

Обов’язки:
-Розробка AI-enabled web applications та internal tools.
-Побудова backend API для AI-сервісів.
-Інтеграція LLM, embeddings, vector search, document pipelines.
-Реалізація RAG/workflow/agent-like сценаріїв там, де це виправдано.
-Побудова UI для користувачів, операторів, аналітиків або адміністраторів.
-Впровадження access control, audit trail, security controls.
-Підготовка технічних прототипів і доведення їх до production-ready стану.
-Спільна робота з BA над уточненням вимог.
-Спільна робота з DevOps/MLOps щодо deployment та monitoring.
-Спільна робота з AppSec щодо threat modeling і security testing.

Вимоги:
- 2+ роки software engineering досвіду;
- Досвід backend-розробки на Python, Go, Java, Node.js або .NET.
- Досвід frontend-розробки: React, Next.js, Angular або Vue.
- Практичний досвід з REST/gRPC API, authN/authZ, role-based access, audit logging.
- Досвід з PostgreSQL або іншими relational DB.
- Розуміння асинхронної обробки: queues, workers, schedulers, event-driven flows.
- Практичний досвід інтеграції з LLM API або open-source LLM.
- Вміння писати тести, робити code review, працювати з CI/CD.
Бажано:
- Досвід RAG: embeddings, vector DB, chunking, retrieval, reranking, source attribution.
- Досвід з LangChain, LlamaIndex, Haystack або власними lightweight orchestration-підходами.
- Досвід з LLM evaluation: golden datasets, regression tests, hallucination checks, prompt/version control.
- Досвід з document processing: OCR, PDF parsing, structured extraction.
- Досвід із secure coding та OWASP ASVS/API Security.
- Досвід побудови internal tools, dashboards, workflow automation.

Умови для цивільних:
-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

We are looking for a strong Java-focused SDET who is comfortable working close to the application code. Not only a test writer, but someone who can design and extend automation infrastructure. Able to understand how another application consumes the SDK / DevKit and convert those flows into stable integration tests.

Comfortable debugging complex Java behavior, reading production code, and discussing implementation details with developers.

Strong enough technically to help choose and implement the right Swing UI automation approach.

• Responsibilities:

  - Design, implement, and maintain Java-based integration tests for a geoscience data management application.
  - Simulate real product usage through the application's SDK / DevKit layer.
  - Analyze SDK-level calls from consuming applications and convert them into automated integration test scenarios.
  - Create and maintain unit tests using JUnit and related Java testing tools.
  - Validate data retrieval, consistency, error handling, and compatibility across database-backed workflows.
  - Contribute to the design of a Swing UI automation approach for Windows and Linux.
  - Investigate test failures, debug Java code, analyze logs, and provide clear root-cause findings.
  - Integrate automated tests into CI/CD pipelines and improve overall test stability and maintainability.

• Mandatory Skills Description:

  - Strong hands-on experience with Java.
  - Solid understanding of object-oriented programming, clean code principles, and maintainable test architecture.
  - Experience with JUnit, AssertJ, Mockito, or similar Java testing tools.
  - Solid experience designing unit/integration/E2E tests for complex Java applications.
  - Experience with JNI
  - Ability to test through SDKs, DevKits, APIs, or internal service layers.
  - Good SQL knowledge and experience with relational databases.
  - Strong debugging skills in Java applications.
  - Experience with Maven or Gradle.
  - Experience with Git and CI/CD pipelines (preferably, Gitlab CI).
  - Proficiency with AI tools
  - Ability to analyze API calls, data flows, logs, and application behavior to convert real usage scenarios into automated tests.

• Nice-to-Have Skills Description:

  - Java Swing UI automation.
  - Experience with Java Access Bridge, AssertJ Swing, or similar tools.
  - Basic exposure in C++
  - Cross-platform testing on Windows and Linux.
  - JVM instrumentation, reflection, Java agents, or injecting test/control logic into a running Java application.
  - Experience building custom test automation frameworks.
  - Experience testing SDKs, libraries, plugins, or developer-facing APIs.
  - Isolated database test environments.
  - Experience with geoscience, seismic, well data, or enterprise data management systems.

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for a strong Performance Driver to join our VIP Department and directly influence team motivation, performance, operational tempo, and daily results.
 

This is not a traditional Team Lead or Coach position. We are looking for someone who can energize teams, drive performance, create momentum, and build a high-performance culture.
 

🌍 Fully Remote
📈 Direct Impact on Team Performance & Business Results
🚀 Fast-Growing International Company
💡 High Level of Ownership & Influence
 

About the Role

As a VIP Sales Performance Manager, you will work closely with VIP teams and play a key role in maintaining high energy levels, strong engagement, and outstanding performance across the department.
 

Your mission will be to create and sustain an environment where teams consistently achieve and exceed targets while maintaining a strong performance culture.
 

Responsibilities

• Drive and maintain high team energy and performance
• Monitor team activity, KPIs, and daily efficiency
• Develop motivation systems, competitions, challenges, and incentive mechanics
• Increase team engagement and maintain operational tempo
• Identify performance gaps and implement corrective actions
• Work closely with Team Leads, VIP teams, Retention, and Marketing departments
• Improve productivity, discipline, and overall performance culture
• Support onboarding and adaptation of new team members
• Analyze team performance and identify opportunities for improvement
• Maintain a strong results-oriented environment
 

Requirements

• 3+ years of experience in Sales, Retention, VIP Management, Performance Management, or other performance-driven environments
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or similar industries will be considered a strong advantage
• Experience working with high-performance or target-oriented teams
• Strong leadership, motivational, and communication skills
• Solid understanding of KPIs, team dynamics, and performance management principles
• Ability to work effectively in fast-paced and high-pressure environments
• Strong energy, initiative, accountability, and ownership mindset
• Fluent Ukrainian and Russian communication skills
• English proficiency (B1+) will be considered an advantage
 

What We Offer

• Fully remote work (Monday-Friday, 09:00-18:00)
• Competitive salary based on your experience and impact
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Internal knowledge-sharing sessions and team events
• Corporate psychologist support program
• Opportunities for continuous learning and professional growth
• Dynamic, ambitious, and supportive team environment
• Opportunity to directly influence team performance and business results
 

Why Join Us?

This role is ideal for professionals who enjoy building high-performing teams, creating motivation systems, driving engagement, and helping people achieve exceptional results.
 

If you thrive in fast-paced environments and want to make a measurable impact on team performance, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Product Owner with a strong background in Tier-1 markets to lead product development, drive business growth, and create outstanding player experiences.
 

This is a high-impact role for someone who combines strong product thinking, data-driven decision-making, and deep expertise in casino products.
 

🌍 Fully Remote
📈 Direct Impact on Product Strategy & Business Results
🚀 International Tier-1 Focus
💡 High Level of Ownership & Decision-Making
 

About the Role

As a Product Owner, you will take ownership of casino product development, collaborate with cross-functional teams, and drive product initiatives from discovery to delivery.
 

You will be responsible for identifying growth opportunities, improving player experience, optimizing product performance, and delivering features that create measurable business impact across Tier-1 markets.
 

Responsibilities

• Own and manage the product roadmap and backlog
• Define product vision, strategy, and priorities based on business goals and player needs
• Analyze product performance and monitor key metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Conduct market, competitor, and player research across Tier-1 markets
• Create product requirements, specifications, user stories, and feature documentation
• Collaborate closely with CRM, Analytics, Design, and Development teams
• Drive A/B testing initiatives and data-driven product improvements
• Optimize retention mechanics, bonus systems, and player journeys
• Identify growth opportunities and scale successful product initiatives
• Ensure timely delivery of product features and improvements
 

Requirements

• 4+ years of Product Owner or Product Management experience within iGaming
• Strong experience working with Tier-1 markets
• Deep understanding of casino product metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Hands-on experience with analytics and experimentation tools (Google Analytics, Hotjar, Power BI, Amplitude, or similar)
• Strong knowledge of player behavior, segmentation, and customer journey mapping
• Experience designing and optimizing retention strategies
• Experience with bonus mechanics, gamification, and engagement systems
• Strong understanding of UI/UX principles and product development processes
• Experience working with cross-functional teams and managing product backlogs
• Excellent analytical, communication, and stakeholder management skills
• Fluent Ukrainian and Russian communication skills
• English proficiency (B2+) will be considered a strong advantage
 

What We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Opportunity to directly influence product strategy and business performance
 

Why Join Us?

We are building products used by players across multiple international markets and continuously investing in innovation, growth, and product excellence.
 

If you're passionate about product development, analytics, experimentation, and creating exceptional player experiences, we'd love to hear from you.
 

🚀 Apply now and become part of our growing Product Team!

Critical Requirements

• 3+ years of experience as a Financial Manager.
• English proficiency at B2/C1 level
• Ability to conduct negotiations with vendors
• Strong knowledge of P&L, Cash Flow, and financial analytics in the iGaming sector.
• Proven experience in budgeting, forecasting, and financial control.
• Hands-on experience in collaboration with counterparties and financial specialists.
• Advanced proficiency in Excel / Google Sheets.
• Strong analytical mindset, high level of organization, and attention to detail.
• Understanding of cryptocurrency payments.
   

Functional Responsibilities

• Management of project budgets (annual, quarterly, monthly) and control of their execution.
• Analysis and management of P&L, Cash Flow, and preparation of financial reports.
• Monitoring payments for team services and tools.
• Setting and tracking financial tasks via Jira.
  Implementation of cost optimization initiatives across projects.
• Optimization of financial processes and expenses, identifying effective solutions to increase
  profitability

We offer:
• Opportunity to make an impact and see the results of your work within the company.
• Competitive compensation that grows with your achievements.
• Paid vacation and sick leave.
• Medical insurance.
• Budget for conferences, workshops, and training to support your professional growth.
• Free English language courses.
• Flexible work schedule.

Critical Requirements

• 3+ years of experience as a Financial Manager.
• English proficiency at B2/C1 level
• Ability to conduct negotiations with vendors
• Strong knowledge of P&L, Cash Flow, and financial analytics in the iGaming sector.
• Proven experience in budgeting, forecasting, and financial control.
• Hands-on experience in collaboration with counterparties and financial specialists.
• Advanced proficiency in Excel / Google Sheets.
• Strong analytical mindset, high level of organization, and attention to detail.
• Understanding of cryptocurrency payments.
   

Functional Responsibilities

• Management of project budgets (annual, quarterly, monthly) and control of their execution.
• Analysis and management of P&L, Cash Flow, and preparation of financial reports.
• Monitoring payments for team services and tools.
• Setting and tracking financial tasks via Jira.
  Implementation of cost optimization initiatives across projects.
• Optimization of financial processes and expenses, identifying effective solutions to increase
  profitability

We offer:
• Opportunity to make an impact and see the results of your work within the company.
• Competitive compensation that grows with your achievements.
• Paid vacation and sick leave.
• Medical insurance.
• Budget for conferences, workshops, and training to support your professional growth.
• Free English language courses.
• Flexible work schedule.

About the company: A product international fintech company that has been working with global banks and funds since 2011. It provides a low-latency gateway allowing instant transactions on global currency exchanges. The company works with microwave transmitters and other hardware solutions to reduce signal processing time. It offers its clients hosting services for automated trading equipment.

Work format: Remote.

Required experience:

• Experience deploying infrastructure from scratch and maintaining it for data projects
• Experience administering and supporting time-series databases at a production level

• Hands-on experience with at least one of the following databases: ClickHouse, InfluxDB, ScyllaDB/Cassandra, or KDB+ (experience with other time-series/NoSQL solutions will also be considered)

   

Nice to have:

• Experience making architectural decisions for building data infrastructure (technology selection, storage schema design, scaling)

   

Responsibilities:

• Selecting, installing, configuring, and scaling databases
• Designing data schemas and storage strategies for large volumes of data
• Building and tuning complex queries to calculate business metrics (Effective Spread, Last Look Hold Times)

• Training GUI developers and the team on working with data, acting as a subject matter expert

   

The company offers:

• 15 working days of vacation + public holidays off
• 10 sick days
• Medical insurance compensation
• Equipment

Position Overview

We are looking for a Mid-Level QA Automation Engineer with experience in developing and maintaining automated tests for both web and mobile applications.

Required Skills

2+ years of experience in QA Automation.
Hands-on experience with Playwright, Selenium, and Appium.
Experience in automating both Web and Mobile applications.
Strong programming skills in C# and Java.
Experience with test automation frameworks and best practices.
Familiarity with Git and CI/CD processes.
Strong analytical and problem-solving skills.
Good communication and teamwork abilities.

Responsibilities

Develop and maintain automated test suites for web and mobile applications.
Execute regression, smoke, and end-to-end tests.
Collaborate with developers and product teams to ensure product quality.
Investigate, document, and track defects.
Improve automation coverage and contribute to the QA automation strategy.

Nice to Have

Experience with API testing.
Experience working in Agile/Scrum environments.
Familiarity with Azure DevOps or Jira.

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three epic levels:

• Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.
• Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
• Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay. 

Our expanding company is looking for a Senior Product Manager to join our team.

It is important for us that you have:

• 3+ years of experience as a Product Owner, Business Analyst, or Product Manager,
• Experience in managing product roadmaps, defining requirements, and prioritizing features based on business impact.
• Ability to translate business needs into technical requirements and work effectively with development teams.
• Familiarity with Agile methodologies (Scrum, Kanban) and working in cross-functional teams.
• Strong analytical skills, with the ability to interpret data, identify trends, and drive data-backed decision-making.
• Experience in API integrations and workflow automation within CRM systems.
• Exceptional communication and stakeholder management skills, with the ability to influence decisions across different departments.
• Experience using JIRA, Confluence, or other product management tools.

Nice-to-Have Skills:

• Prior experience in B2B SaaS, fintech, or digital transformation projects.
• Understanding of data privacy regulations (GDPR, CCPA) as they relate to CRM and customer data.
• Technical background or familiarity with SQL, automation tools or CRM customization.
• Knowledge of marketing automation and sales enablement tools that integrate with CRMs.

Responsibilities:

• Own and manage the product roadmap, ensuring alignment with company objectives and business needs.
• Prioritize and refine backlog, defining clear user stories, acceptance criteria, and technical requirements.
• Work closely with cross-functional teams (engineering, sales, marketing, and customer success) to gather requirements and implement product improvements.
• Ensure the product integrates smoothly with third-party tools, internal business platforms, and other enterprise solutions.
• Define and track product KPIs, analyzing data to drive feature adoption, user engagement, and system efficiency.
• Lead sprint planning, backlog grooming, and retrospectives, ensuring development efforts are focused and efficient.
• Act as the main point of contact between business stakeholders and the development team, translating business needs into actionable technical requirements.
• Stay up to date with industry trends, and competitor solutions, identifying ways to enhance the platform.
• Work with UX/UI designers to enhance CRM usability, ensuring an intuitive experience for all users.

We offer:

• Hybrid format: Warsaw, Poland or Kyiv, Ukraine
• Flexible working hours
• Compensation that includes coverage for 20 days to recharge and unwind
• Additional support covering 14 days for health-related matters when needed
• Support in professional growth during the initial months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation

Riga | Remote-first | Full-time
 

About us and the role:

We are IGaming company operating across multiple GEOs with an active affiliate base already generating qualified FTD volume every month.

We are hiring a Senior Affiliate Manager to help take the affiliate channel from strong to dominant.

This is a revenue ownership role for someone who already knows the affiliate market, has an active network, understands traffic economics, and can scale quality volume without sacrificing margin.

You will not be judged by how many partners you talk to.

You will be judged by the quality of traffic, the strength of unit economics, and the revenue contribution you create.

What you will do:

Partner acquisition and growth

• Source, onboard, reactivate, and scale high-value affiliates from your own network and the wider market
• Build and deepen relationships across the traffic landscape: streamers, KOLs, X/Twitter influencers, Telegram and Discord communities, SEO affiliates, PPC affiliates, media buyers, and programmatic media buying teams
• Expand the active partner portfolio across priority GEOs and high-value traffic segments

KPI and funnel ownership

• Own the full affiliate funnel: click -> reg -> first deposit -> second deposit -> ROI
• Monitor and improve source-level performance across every stage of the funnel
• Analyze traffic quality, retention quality, and revenue contribution by partner
• Work closely with product, design, CRM, BI, and finance teams to improve conversion quality and player value

Creative performance

• Work with internal teams and partners on creatives, promo angles, landing pages, and positioning
• Drive creative testing and optimization focused on commercial performance, not vanity metrics
• Identify when poor creative execution is limiting an otherwise strong traffic source and fix it fast

Commercial strategy and deal execution

• Negotiate CPA, RevShare, Hybrid, Sub-affiliate, and custom commercial structures
• Set rates, caps, KPIs, traffic conditions, and commercial protections
• Build deal structures that reward quality and long-term value rather than low-grade volume
• Balance partner motivation with margin discipline

Anti-fraud and traffic quality

• Monitor partner traffic daily for specific abuse patterns including motivated traffic, multi-accounting, self-deposit schemes, bonus abuse, fake engagement, and source manipulation
• Work with internal fraud and BI teams to identify wallet, behavioral, and conversion anomalies early
• Strengthen and operationalize anti-fraud processes at the affiliate level
• Cut bad traffic fast before it damages unit economics

Technical operations

• Manage tracking links, postbacks, S2S callbacks, promo setups, and reporting flows
• Work confidently with trackers such as Affise, Scaleo, Alanbase, or in-house systems
• Use competitive intelligence tools such as SEMrush, Similarweb, Ahrefs, HUMBL, PartnerMatrix, and Blask to benchmark affiliates, validate traffic opportunities, and support commercial decisions
• Run partner reconciliations accurately and on time

Conference presence

• Attend and work major industry events including SiGMA, iGB Affiliate, SBC, AffPapa, ICE, and Token2049
• Turn meetings, introductions, and networking into signed deals and scalable partnerships
• Stay current on market rates, partner reputation, competitor moves, and emerging traffic sources

Who you are:

Non-negotiable

• 2+ years of hands-on affiliate management experience in IGaming, Web3 and other related niches
• Active network of affiliates, streamers, KOLs, and traffic partners you can realistically activate
• Strong command of affiliate economics and source-level performance management
• Deep understanding of anti-fraud and the ability to identify manipulated traffic early
• Strong understanding of how creatives influence acquisition quality and commercial outcomes
• Confident negotiator with strong commercial instinct
• Hands-on with tracking, postbacks, attribution, and partner integrations
• English B2+ written and spoken
• Comfortable operating in a fast, performance-led environment with direct ownership of results

Strong plus:

• Relationships with top streamers, KOLs, X/Twitter influencers, Telegram and Discord communities, SEO partners, PPC affiliates, and programmatic media buying teams
• Hands-on experience with Affise, Scaleo, Alanbase, SEMrush, Similarweb, Ahrefs, HUMBL, PartnerMatrix, and Blask
• Proven experience scaling affiliate program in competitive international GEOs
• Strong understanding of VIP acquisition, whale-quality traffic, and high-value player behavior
• Additional languages such as Portuguese, Turkish, Spanish, or Hindi

Compensation:

Strong affiliate talent should be paid like revenue talent.

• Base salary: €2,500-4,500 net/month depending on seniority, network strength, and proven commercial value
• Performance bonus: tied to qualified FTD volume, traffic quality, and revenue contribution - uncapped
• Strong performers should see clear upside beyond base through a transparent performance model

What we offer:

• Remote-first setup with optional access to a premium office in Riga
• Relocation support for candidates moving to Latvia
• High-end equipment
• Full social package after probation
• Monthly sports / wellness compensation
• Professional development budget
• Conference and travel budget for major industry events
• Fast decision-making, transparent communication, and direct access to leadership
• Clear path toward Head of Affiliates for the right performer

How to apply:

Please send:

1. Your CV with IGaming, Web3 and other related niches affiliate experience clearly highlighted
2. A short NDA-friendly summary of your recent affiliate portfolio, including traffic types, GEOs, and deal structures
3. Your expected compensation and earliest possible start date
4. One example of a partner or traffic source you personally scaled, including what you changed in the funnel or economics and what result it produced

Proof matters more than claims.

Join an innovative AI-powered voice commerce platform and become the first Customer Support professional responsible for building and scaling customer support operations from the ground up.

This role combines hands-on customer support ownership with the opportunity to design processes, implement tools, define KPIs, and build a future support organization. As the business grows, you will hire, train, and lead support agents, evolving into the manager of the future Service Center.
 

Responsibilities

• Build and own the entire B2C customer support function from scratch
• Establish a tiered support model combining AI voice agents, human escalation, and engineering support workflows
• Create and manage Help Center content, FAQs, troubleshooting guides, and self-service resources
• Own customer refund and dispute processes
• Manage support across multiple channels, including voice interactions, QR-code support, and order-related customer touchpoints
• Handle customer issues related to order accuracy, missing or incorrect items, payments, cancellations, and other service-related inquiries
• Coordinate support processes and escalations with OEM partners
• Work closely with Product and Engineering teams, turning customer feedback into actionable improvements
• Define, track, and improve support KPIs and SLAs
• Maintain operational reporting for internal stakeholders and external partners
• Analyze support trends, identify root causes, and drive process improvements
• Hire, onboard, train, and manage support agents as customer volumes grow
   

Requirements

• Experience building or significantly improving B2C customer support operations
• Experience designing support processes, selecting tools, creating knowledge bases, and establishing workflows
• Background in consumer commerce, food delivery, on-demand services, e-commerce, or similar customer-facing industries
• Experience working with tiered support models involving automation, chatbots, or AI-driven first-line support
• Experience managing refunds, disputes, and customer resolution processes
• Ability to work cross-functionally with Engineering, Product, Operations, and external partners
• Experience defining and managing support KPIs, SLAs, and reporting frameworks
• Strong analytical mindset with the ability to turn support insights into operational and product improvements
• Comfortable working in a fast-paced startup environment with ambitious launch deadlines
• Strong communication, organizational, and stakeholder management skills
   

Nice to Have

• Experience with Intercom
• Experience with Stripe
• Experience supporting AI-powered or technology-driven consumer products
   

Why This Role?

• Be the first support hire and shape the entire customer support function
• Work directly with AI, voice technology, and consumer commerce products
• Influence product and operational decisions through customer insights
• Build and lead your own team as the company scales
• Clear growth path toward managing the future Service Center
   

Working day Mon-Fr 12am - 9pm Kyiv time

Remote, full-time, B2B, no weekends or night shifts.