Jobs at Djinni

We are looking for an IAM Security Engineer to build and strengthen our identity and access security controls across cloud, SaaS, and internal systems. In this role, you will be responsible for implementing practical Zero Trust principles, ensuring secure authentication, enabling Single Sign-On (SSO), enforcing Multi-Factor Authentication (MFA), and handling other key security tasks. Join our team to help protect sensitive data and improve the overall security posture of our systems.

Responsibilities

• Implement and maintain IAM controls across cloud, SaaS, and internal platforms
• Configure and optimize SSO integrations using SAML, OAuth 2.0, and OIDC
• Design and refine MFA and Conditional Access policies 
• Support secure user lifecycle processes, including Joiner, Mover, and Leaver (JML) activities
• Participate in access reviews and privilege cleanup activities
• Troubleshoot  authentication and authorization issues
• Analyze authentication events and provide technical expertise for identity-related investigations
• Collaborate with Engineering and IT teams to ensure secure onboarding of applications and access models
• Ensure alignment with audit and compliance requirements related to IAM controls
• Contribute to practical Zero Trust improvements based on company priorities and maturity

Requirements

• 3+ years of hands-on experience in IT or Information Security with a dedicated focus on Identity and Access Management (IAM), authentication, SSO, MFA, access control and user administration
• Practical experience with major Identity Providers such as Microsoft Entra ID, Okta, or similar solutions
• Solid grasp of identity standards, including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
• Proven ability to configure SSO integrations, manage MFA policies, and administer user/group/role hierarchies
• Strong understanding of Least Privilege, Conditional Access frameworks, and Joiner-Mover-Leaver (JML) lifecycles
• Ability to troubleshoot authentication issues and analyze identity-related logs
• Proficiency in PowerShell, Python or Bash
• English - Intermediate or higher (for free communication)

Will be a plus

• Practical experience in automating identity workflows, including user provisioning, deprovisioning, access reviews, and role-based access assignments
• Experience in enterprise-scale Fintech, Banking, or Telecom industries

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

🔹 100% remote | 🌎 Global team | ⏳ Full-time
 

If you’re looking to work on cutting-edge AI products, solve challenging problems, and be part of a fast-moving, high-talent team, you’ll love it here.
 

Join NineTwoThree AI Studio, a remote-first product design, engineering, and marketing studio, founded in 2012 and based in Boston. We build AI-powered web and mobile apps for big brands and fast-moving startups.
 

You’ll work with really smart people - the kind of teammates who challenge you, push you forward, and make you better. We move fast and focus on getting things done.

We've been growing 20% every year for the last 5 years, which means there’s plenty of room for career growth and promotions. Our work speaks for itself - some of our customers found us through five layers of referrals. That’s how much people appreciate what we do.
 

We run on clear processes and strong leadership, so while we move quickly, we don’t do chaos. We do high-quality work, and we do it right.
 

We focus on products with a positive impact in various domains from sports and health, to logistics and nuclear. But if you're into gambling, adult entertainment, or crypto, we’re not your place.

What You’ll Do
 

• Drive 2-3 projects in the active stage from start to finish and deliver value to our customers.
• Define project requirements and deliverables, plan and manage their execution, monitoring and adjustments.
• Interpretation of business requirements to the technical team and vice versa. Estimating development efforts.
• Participating in customer calls and providing a project update to the customer.
• Organizing and keeping up-to-date Project boards. Documenting tasks: timeline, user stories and developer's tasks incl. detailed Acceptance Criteria.
• Coordinating the development teams including QA and designers.
• Testing the system before the releases.
• Taking full responsibility and ownership for project delivery. Monitor project progress, identify potential risks or bottlenecks, and proactively address them
• Helping with onboarding newcomers and mentoring Junior PMs.

Who We’re Looking For
 

• 4+ years of managing software development projects (Web and Mobile, AI/ML will be a plus).
• IT background (technical understanding of web and mobile application development).
• Excellent communication and presentation skills to communicate effectively with customers and project teams.
• Experience in managing projects in Agile and Waterfall environments.
• Knowledge of business analysis and process description, incl use cases, user stories, visual thinking/drawing.
• Experience in distributed teams management.
• Manual testing experience.
• Ability to work independently and with a team in a dynamic project environment.
• Attention to details.
• Upper-Intermediate level of English or higher

What We Offer
 

• 100% remote job.
• Annual paid vacation: 20 working days per year during the first 3 years, further increasing to 25 days in later years.
• Paid sick leave and holidays.
• Flexible working hours.
• Accounting assistance.
• Reimbursement of expenses for professional development courses/certifications (up to 100% in agreement with the Manager).
• Hardware upon business needs.
• Strong positive engineering culture, a tightly-knit team of professionals with a good sense of humor.

What's The Process
 

We value your time and ours and make the process fast and easy.
Interview with HR, test challenge, interview with Head of PM and PM, interview with COO and CTO, Offer.

Join us!

At ThingsBoard, design is about creating clear product experiences for users who work with data, devices, and automation.

Users configure devices, build logic, monitor real-time data, and make operational decisions.

Your role is to make these workflows clear, usable, and powerful.

We’re looking for a Lead UI/UX Designer who wants ownership, works closely with Product and Engineering, and helps strengthen design inside ThingsBoard.

What you’ll be responsible for

• Designing data-heavy interfaces:
  • dashboards;
  • analytics;
  • monitoring systems.
• Simplifying complex system logic into:
  • clear user flows;
  • understandable UI states;
  • predictable interactions.
• Working on configuration-heavy features:
  • rule chains;
  • automation logic;
  • device setup flows.
• Driving design decisions together with Product & Engineering.
• Building, maintaining, and scaling a design system for both designers and developers.

• Improving existing design processes within the team.

   

What we expect from your experience

• A strong portfolio demonstrating a thoughtful approach to solving design challenges.
• Proven experience building, implementing, and scaling complex design systems from scratch.
• Ability to work closely with developers and a solid understanding of technical constraints.
• Deep understanding of UX/UI principles, laws, and design patterns.
• Experience establishing and evolving design processes within a team.
• Experience in hiring, onboarding, mentoring, and growing designers.
• Proven track record of managing a design team.
• Strong skills in presenting and defending design decisions to stakeholders.

• The ability to accept constructive feedback.

   

Nice-to-have

• Experience with rapid and iterative prototyping using AI-assisted tools (e.g., Claude Design).
• Experience working with product metrics
• Experience conducting user research and usability testing to drive product improvements
• Familiarity with Material Design 2 and an understanding of Angular

• Experience working on complex B2B systems

   

Why is this role interesting?

• Real complex product, not marketing UI
• Direct impact on how users understand and act on data
• High ownership: you influence product decisions, not just UI

• Work closely with strong engineering team on system-level problems

   

What we offer

• Competitive and transparent compensation based on your experience and impact.
• Meaningful product challenges and clear ownership.
• Close collaboration with Product and Engineering.
• Supportive team environment with clear goals and feedback.
• Career growth with regular performance reviews.
• Medical insurance or compensation program.
• 17 vacation days and 10 sick leaves.
• Corporate English classes.
• Comfortable office in Kyiv, Podil, with a flexible schedule.
• Work on a global open-source product with 21k+ GitHub stars.

We’re an AI-driven payments startup with active clients, building in a space still dominated by legacy processors.
As a Paid Media Manager, you’ll own and scale B2B acquisition through non-traditional channels - newsletters, YouTube, podcasts, and other niche placements - focusing on what actually converts, not just what’s easy to buy.

What you’ll do:

• Plan and execute paid acquisition through niche B2B channels
• Buy and manage placements in newsletters, YouTube integrations, podcasts, and similar formats
• Identify and test new, unconventional traffic sources
• Negotiate directly with content creators, publishers, and platforms
• Track performance and optimize based on ROI, not vanity metrics
• Build a repeatable and scalable acquisition approach
   

We’re looking for someone who:

• Has hands-on experience buying ads in newsletters, YouTube, podcasts, or similar channels
• Understands how B2B audiences consume content and where to reach them
• Knows how to evaluate placements and predict their potential performance
• Is comfortable working with ambiguous tasks and figuring things out independently
• Thinks in terms of business impact, not just traffic
   

What we offer:

• Fully remote, flexible schedule
• High level of ownership and freedom in decision-making
• Fast-moving startup environment with real impact

About Us

We're building AI systems that pair multilayered, scalable knowledge graphs with advanced reasoning agents—technology designed to navigate and make sense of the most complex knowledge domains with genuine scholarly precision. It's ambitious work, and we're looking for people who are excited by hard problems that don't have textbook answers yet.

The Role

We're looking for a Senior Backend Engineer (7+ years) to design and scale the infrastructure that powers our platform. You'll work shoulder-to-shoulder with a strong AI research team and domain experts, translating research-grade AI systems into robust, production-ready distributed systems. If you enjoy being the bridge between cutting-edge research and real-world reliability, you'll feel at home here.

What You'll Do

• Architect and implement scalable backend services and multi-tenant SaaS infrastructure
• Design and operate high-throughput data pipelines, both batch and streaming
• Build APIs and services that integrate LLM inference, retrieval systems, and knowledge graphs

• Productionize research-grade AI systems into reliable, well-engineered distributed systems

   

What We're Looking For

• 7+ years of backend engineering experience
• A track record of leading the design and delivery of complex, user-facing products (consumer or B2B)
• Strong proficiency in Python
• Deep understanding of distributed systems and cloud-native environments
• Hands-on experience architecting, building, and deploying Kubernetes-based systems
• Fluent English

• Experience in early-stage startups or fast-moving environments—ideally having built products from 0 to 1

   

Nice to Have

• Go and/or Scala experience
• Hands-on experience with LLM systems (RAG, model serving, evaluation)
• Familiarity with knowledge graphs, vector databases, or hybrid retrieval architectures

• An MS in Computer Science

   

What We Offer

• Technical innovation: Lead the development of novel neuro-symbolic architectures, with direct access to cutting-edge research
• A flexible environment: Remote-friendly arrangements and opportunities for international travel
• Competitive remuneration

We are looking for a Middle+ PHP Developer to join our team in building high-quality, scalable web applications. 
You will be responsible for developing core business features, maintaining code health, and contributing to the evolution of our architecture. 
We value engineers who are passionate about Clean Code and are eager to apply advanced patterns like DDD and CQRS in a Symfony environment.

🛠 Requirements

• PHP 8.2+: 3+ years of experience with PHP (Attributes, Enums, Typed Properties).
• Symfony Framework: Strong experience with the core (DI Container, Security, Messenger, Serializer).
• Persistence: Expertise in Doctrine ORM (Advanced mapping, Query optimization, Life-cycle events).
• API Development: Experience building and maintaining RESTful or GraphQL APIs.
• Testing: Commitment to automated testing using PHPUnit or Pest.
• Architecture: Practical understanding of SOLID, DRY, and Layered Architecture.

➕ Nice to have

• Ecotone Framework: Familiarity with Ecotone for implementing Message-Driven Architecture.
• Strategic Patterns: Understanding of DDD, CQRS, and Event Sourcing concepts.
• Messaging: Experience with message brokers (RabbitMQ, Kafka, or Amazon SQS).
• Infrastructure: Basics of Docker, CI/CD pipelines, and cloud-native development.

🚀 What you’ll do

• Business Logic Implementation: Develop complex features while keeping the domain layer decoupled from the infrastructure.
• Architectural Growth: Help the team move towards a more modular and message-driven system where appropriate.
• Collaborative Design: Participate in technical grooming and RFCs to define the best path forward for new features.
• Quality Assurance: Conduct thorough code reviews and advocate for best practices across the codebase.

💡 Why join us

• Remote work & flexible schedule
• 24 paid vacation days + 10 paid sick days
• Product company - real impact on decisions and architecture
• Opportunity to grow into Senior / Architect
• Complex and meaningful domain (payments, integrations, high-load)
• Team that actually cares about architecture and clean code

About the Role:

We’re looking for a talented and motivated C++ Developer to join our growing team. You’ll be working on integration solutions across multiple platforms, collaborating with experienced developers, and contributing to a fast-paced, innovative project. This is a great opportunity for someone eager to grow their skills while working with modern C++ and cutting-edge AI tools.

💡 We value strong problem-solving skills and algorithmic thinking! If you’ve participated in programming competitions, math olympiads, or similar challenges, we’d love to hear from you — even if your commercial experience is limited.

Requirements:

• Experience: 1+ years of commercial development.
• C++ Expertise: Solid knowledge of C++20/23
• Architecture: Experience with client-server architecture
• Protocols & Data: Familiarity with REST API, data exchange concepts, JSON and XML.
• Authentication & Authorization: Understanding and practical experience with Basic Auth, Bearer tokens, OAuth 1.0 / OAuth 2.0.
• Databases: Strong knowledge of relational databases and SQL.
• Technical Skills: Knowledge of algorithms, data structures, Git.
• AI: Experience leveraging AI tools for code assistance, analysis, and technical research.
• Language: Upper-Intermediate English or higher.

• Personal Traits: Self-motivated, productive, quick learner, curious, and structured thinker.

   

Nice to Have:

• Multithreaded and asynchronous programming.
• Cloud architecture knowledge.
• Familiarity with CMake, Boost, GTest, Qt.
• Understanding Networking basics and protocols (HTTP(S), TCP/IP, DNS, firewalls, VPN, etc.).
• Docker and containerization.
• Basic knowledge of scripting languages such as Python or JavaScript

• Experience with writing and maintaining OpenAPI (Swagger) documentation

   

We Offer:

• Medical insurance.
• Cozy office at Leonardo Business Center.
• Friendly and supportive team environment.
• Opportunities for professional and career growth.
• Access to AI-powered tools to enhance productivity and daily work.
• Involvement in a fast-growing project.

• Paid lunch, corporate and team-building events.

   

Your Responsibilities:

• Design, develop, and maintain integration flows across various platforms, APIs, databases, protocols, and data formats.
• Collaborate and review code with other developers to maintain technical standards.
• Follow existing development processes.
• Optimize and refactor existing code.
• Communicate and collaborate with Product and Support teams.
• Analyze and optimize technical solutions.

📍 This role is office-based in Kyiv during the probation period. After successful onboarding, there is flexibility to transition to a hybrid or remote work format.

Our Technological R&D Center is where innovation takes shape. It’s the heartbeat of our technical evolution, where we don’t just follow trends — we define how they work within the Apple ecosystem. 

As a Senior Research Engineer, you will work in a cross-functional squad with engineers and researchers, where you can blend deep engineering research with high-impact commercial delivery, without the friction of bureaucracy. Your research won't just sit on a shelf; it will power the next generation of MacPaw products.

In this role, you will:

• Research and implement technical solutions for on-device AI model execution on macOS
• Build functional prototypes and adapt them to the evolving requirements. You will bridge the gap between R&D hypotheses and stable, high-performance technology
• Develop internal tools and frameworks for the TR&D team to accelerate the testing of new AI approaches and facilitate the early adoption of innovative technologies across MacPaw
• Partner with AI researchers, designers, and product teams to clarify technical details, define edge cases, and propose architectural solutions in high-uncertainty environments
• Conduct deep-dive sessions for the engineering team on research findings, document successful implementation cases, and act as a technical expert in joint projects with academic institutions

Skills you’ll need to bring:

• Strong knowledge of the Apple ecosystem, with a deep focus on macOS internals (app sandboxing, XPC services, system daemons, etc.)
• Profound background with Swift/Objective-C and experience with architectural design for complex, high-performance systems
• Ability to find solutions for undocumented technical challenges (e.g. reverse engineering techniques or exploring low-level system behaviors)
• Experience in hypothesis validation, performance benchmarking (RAM/CPU/Battery), and documenting research findings into clear technical reports
• Practical experience in building functional application prototypes from scratch and bridging the gap between an idea and a stable POC
• Upper-intermediate English & fluent Ukrainian
   

As a plus:

• Basic understanding of ML concepts (embeddings, tokens, LLM architecture)
• Practical experience with Python
• Experience working with MLX or CoreML
• Background in product-focused companies

What We Offer:

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life’s needs
  Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  
  *Some benefits are under development, and new adjustments are possible.

About the Role

We are looking for an experienced Project Manager who can independently lead web and eCommerce projects, manage client expectations, and take full ownership of delivery.

This is not a junior/mid role — we expect you to drive projects, not just coordinate tasks.

Projects

• Corporate websites (WordPress)
• eCommerce projects (WooCommerce, Shopify)

• Long-term support and scaling of existing products

   

Requirements

• 3+ years of commercial experience as a Project Manager in web development
• Proven experience managing WordPress and/or Shopify projects
• Experience leading teams of 4–8 people (developers, designers, QA)
• Strong experience with ClickUp (or similar tools like Jira, Asana)
• English level B2+ (you will communicate with clients directly)
• Strong skills in:
  • Project planning and scoping
  • Task breakdown and prioritization
  • Timeline estimation and delivery control
  • Risk management and problem-solving
• Experience in:
  • Direct client communication and negotiations
  • Handling changing requirements and scope control
  • Running sprint planning, retrospectives, and regular syncs
  • Preparing clear reports and updates for clients
• Understanding of:
  • Web development lifecycle
  • UI/UX basics
  • Technical constraints (at least at a high level)
• Ability to:
  • Take full ownership of projects
  • Make decisions independently

  • Push the team and keep delivery on track

     

Nice to Have (but not required)

• Hands-on experience with WooCommerce / Shopify
• Basic technical background

• Experience working in outsourcing/outstaffing companies

   

Responsibilities

• Full ownership of project delivery (scope, timeline, quality)
• Leading communication with clients (calls, reports, negotiations)
• Managing and coordinating the team on a daily basis
• Setting up and improving internal processes
• Identifying and resolving blockers proactively

• Ensuring predictable and stable delivery

   

What We Offer

• Fully remote work
• Strong and experienced team (no juniors-only environment)
• Projects with real business impact (not “just landing pages”)
• Competitive salary based on your experience
• Salary review every 6 months
• Paid vacation and sick leave (20 working days)

• Team buildings and offline meetups

   

About Artilab

Artilab is a web development team based in Kyiv, Ukraine.
We specialize in building corporate websites and eCommerce solutions using WordPress, WooCommerce, and Shopify.

We focus on long-term client relationships, clean processes, and predictable delivery

Important

Please apply only if you have real experience managing web development projects and can independently lead a team and communicate with clients.

We are looking for a motivated and experienced Business Development Manager to join our team. In this role, you will be responsible for ensuring the growth and development of the company's payment segment by finding new payment partners, negotiating deals, and launching effective payment solutions in key regions to drive revenue increase.

What We Are Looking For:

• Minimum 2 years of experience in payment systems, fintech, e-commerce;
• Negotiating with PSPs;
• Drafting contracts, NDAs, and agreeing on terms;
• Analyzing performance metrics and proposing improvement strategies;
• Ability to work in a fast-paced environment and find innovative solutions;
• Skills in working with Excel, Google Sheets, Asana, Jira, Slack, WhatsApp, Teams;
• English language proficiency at B2 level.
• Experience working with the African region in payment solutions is a plus.

Responsibilities:

• Search for new Payment Service Providers (PSPs), research the African market for payment solutions;
• Find promising partners that meet the company's requirements;
• Negotiate fees, risks, and agree on legal, technical, and financial terms;
• Launch new payment methods and develop existing partnerships;
• Coordinate with the integration team and support processes until production;
• Facilitate communication between PSPs, technical teams, and internal departments;
• Review limits, reduce commissions, and implement new features;
• Analyze current PSP performance and initiate improvements;
• Monitor trends and competitors, suggest innovative solutions and alternative methods.

We offer you:

• Stable schedule and remote work;
• Support on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, national holidays;
• High salary growth potential;
• Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

Description

GlobalLogic is seeking a Senior Software Engineer to contribute to a sophisticated medical technology platform. This role is designed for a full-stack developer with a strong focus on high-level execution across frontend, backend, and AWS cloud environments. You will be responsible for developing and maintaining complex software features using Vue.js, Python, and Node.js. Working as part of a dedicated team, you will handle complex technical tickets and provide mentorship to mid-level engineers while ensuring software reliability in a regulated healthcare context.

Requirements

• Professional Experience: 5+ years of software engineering experience in a full-stack capacity.
• Technical Proficiency: Strong expertise in Python and Node.js development specifically within AWS environments.
• Frontend Expertise: Extensive experience with Vue.js is highly preferred, including familiarity with migrating from Vue 2 to Vue 3.
• System Architecture: Understanding of multi-region SaaS architectures and the integration of distributed services.
• Regulated Industry Knowledge: Proven experience delivering software within regulated environments (e.g., healthcare or medical technology) is a significant advantage.
• Collaboration: Strong ability to work within a dedicated engineering team, aligning with technical leads and business analysts on product goals.

Job responsibilities

• Full-Stack Development: Drive the implementation of features across the entire application stack, including high-performance web interfaces and scalable backend services.
• Backend & Cloud Services: Develop and optimize backend logic using Python and Node.js within AWS infrastructures.
• Frontend Contribution: Build and maintain modern user interfaces with a strong preference for Vue.js (versions 2 and 3).
• Backlog Execution: Take ownership of items within the project backlog, ensuring technical requirements are translated into stable production code.
• Complex Problem Solving: Tackle senior-level technical tasks, including performance optimizations and the remediation of complex system issues.
• Mentorship: Provide technical guidance and peer support to other developers on the team to maintain high execution standards.
• Quality Standards: Ensure all contributions meet the rigorous quality and safety standards required for regulated product delivery.

Project Description

Sprinterra invites you to join our friendly and talented team!

We’re looking for an experienced Business Analyst to support a long-term, fast-moving project for a renowned jewelry brand based in New York City. You’ll work on two interconnected systems that form the company’s digital foundation:

• eCommerce platform – a customer-facing website for browsing, customizing, and purchasing jewelry.
• Custom ERP system – used internally to manage inventory, appointments, and client relationships.

The project is in active, ongoing development, with continuous enhancements, redesigns, and integration improvements between both platforms. It’s a dynamic environment where requirements evolve and priorities shift, offering plenty of variety and challenge. You’ll collaborate directly with the business owner, client stakeholders, and our development and QA teams to analyze needs, refine requirements, and ensure smooth, high-quality delivery.

AI-Augmented Work & Process Automation

• MUST HAVE Actively use AI-powered tools to accelerate requirements drafting, documentation, and analysis tasks.
• Identify and automate repetitive BA workflows such as ticket creation, requirements formatting, acceptance criteria generation, and status reporting.
• Build and maintain reusable templates, and automation scripts that increase team throughput (skills, plugins etc)
• Evaluate and recommend AI tools or integrations that improve requirements traceability and cross-team alignment.
• Use process modeling and flow automation to optimize handoffs between business analysis, development, and QA.

Responsibilities

• Collaborate with the client’s business owner and internal stakeholders to gather, clarify, and document requirements.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Work closely with developers and QA engineers to ensure shared understanding and alignment on scope and priorities.
• Participate in estimation sessions with the team to define effort, dependencies, and delivery timelines.
• Analyze risks and dependencies, identifying potential impacts on scope, cost, or schedule.
• Manage change requests — evaluate their impact, document adjustments, and maintain transparent communication with all parties.
• Adapt flexibly to evolving priorities in a fast-paced and continuously changing environment.
• Support ongoing feature enhancements, redesigns, and integration improvements between systems.
• Ensure that deliverables meet both business expectations and technical feasibility standards.
• Maintain clear, organized documentation, generate progress reports and provide regular updates on progress and open items to a Project Manager

Requirements

• 3+ years of experience as a Business Analyst in software development projects, in eCommerce, ERP, preferably in Magento
• Proven experience automating BA tasks and workflows, with measurable impact on documentation speed, requirements quality, or team throughput.
• Experience working on Fixed Cost projects
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable solutions.
• Experience holding estimation sessions and collaborating closely with technical teams to align on scope and effort.
• Confidence in managing changes assessing impact
• Strong communication skills to collaborate effectively with the team and stakeholders. Clear, well-structured, and timely responses are a must-have in our communication.
• English proficiency at an upper-intermediate or higher level (both written and verbal).
• Proficiency in business analysis tools and techniques (e.g., process modeling, use case development, data flow diagrams).
• Proven ability to produce clear, structured, and high-quality project documentation.
• Detail-oriented mindset with strong organizational and analytical skills.
• Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.
• A genuine passion for working in a company that values quality, openness, teamwork, and innovation

PromoRepublic is an AI-first franchise marketing platform helping multi-location brands grow across North America, Australia, and the UK.

Our customers are not simple SaaS accounts. They are franchise systems with corporate stakeholders, local operators, competing priorities, uneven adoption, and high operational complexity. Success in this role comes from balancing relationship management with rigorous execution.

We're hiring a Customer Success Manager to own a scaled portfolio of mid-market franchise accounts. You'll manage Tier 2 and Tier 3 customers where engagement cannot be automated away, but where operational discipline matters just as much as customer empathy.

This is neither a support role nor an enterprise "one-account-at-a-time" role.

You'll own outcomes across onboarding, activation, adoption, retention, and renewals for a portfolio of 25–50 accounts.

What You'll Own

Portfolio Management

Own a portfolio of Tier 2 and Tier 3 franchise accounts across North America and/or ANZ.

You'll manage the full customer lifecycle:

- onboarding handoff

- activation

- adoption

- renewal readiness

- retention execution

You'll run engagement cadences appropriate to account complexity:

- Tier 2 accounts receive structured strategic touchpoints including QBRs, ABRs, and adoption reviews

- Tier 3 accounts operate through lighter-touch scaled motions with intervention triggers and risk monitoring

Anyone on the team should be able to open your accounts and immediately understand current status, risks, and priorities.

Onboarding and Activation

You'll own onboarding for new mid-market customers with a strong focus on time-to-value.

This includes:

- tracking activation milestones

- driving location rollout progress

- monitoring publishing behavior and feature adoption

- identifying stalled implementations early

- coordinating internally when blockers emerge

You should be comfortable simplifying complexity without oversimplifying the customer's business reality.

Retention and Renewals

You'll own renewals across your portfolio, partnering with Head of Customer Success and Account Executives when commercial complexity requires escalation.

You will:

- identify churn risk early

- execute structured retention plays

- manage renewal readiness proactively

- surface expansion opportunities

- contribute directly to NRR performance

Process, Tooling, and AI Operations

We are building an AI-powered CS organization.

You'll use AI tools daily to increase quality, speed, and consistency across your portfolio management workflows.

Core tooling includes:

- Claude with all needed tools and our platform integrated

- Fin (ex-Intercom)

- Power BI (read only)

- Mixpanel

- Kibana / Elasticsearch

- Jira

- Zoom

- CRM systems and internal admin tooling

You'll also contribute to:

- CS playbooks

- automation workflows

- Help Center improvements

- reusable customer communication frameworks

- product feedback loops

- customer cases

We value CSMs who can identify repeatable patterns and improve systems, not just react to tickets and meetings.

Who You Are

You likely have:

- 1–4 years of experience in B2B SaaS Customer Success

- experience managing a scaled account portfolio across varying levels of complexity

- strong operational habits and attention to detail

- confidence communicating with both executive stakeholders and everyday end users

You are:

- highly organized

- proactive by default

- comfortable owning outcomes

- capable of managing ambiguity without losing follow-through

- able to prioritize effectively across competing customer demands

You already use AI tools as part of your daily workflow, not as experimentation.

Experience with the following is a strong plus:

- franchise or multi-location businesses

- marketing technology

- agency customers

- analytics platforms

English proficiency must be C1 or above.

Spanish is a plus.

What Success Looks Like

Success in this role is measurable.

Key indicators include:

- NRR performance across your portfolio

- renewal completion and forecast accuracy

- activation success within the first 90 days

- customer engagement and adoption metrics

- escalation quality and documentation standards

- expansion opportunities and referrals surfaced to Sales

We value consistency, accountability, and clear operational ownership.

Key Relationships

This role reports to the Head of Product and Customer Success.

You'll work closely with:

- Senior CSMs

- Product

- Sales

- Support

- Finance

- Legal

You'll act as the operational bridge between customer reality and internal execution.

What We Offer

- Clear ownership and defined portfolio scope

- A CS organization actively investing in AI infrastructure and operational excellence

- Modern tooling designed to improve leverage, not create overhead

- A distributed international team across Europe, Ukraine, the US, and beyond

- Fully remote work environment

- Compensation aligned with mid-market SaaS benchmarks in your region

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.
• Corporate events, teambuildings, etc.

Trainee / Junior Software Engineer (Product Startup)

• Focus: Full-stack development with a heavy emphasis on AI-driven workflows.
• Tech Stack: PHP (Laravel 13), Python, Vue.js.
• Domain: Insurance
   

About Us
 

We are a product startup building the infrastructure layer for the next generation of insurance brokerages. Our platform acts as a virtual front and back office, resolving massive operational bottlenecks for brokers.

The Role

We are looking for a Trainee or Junior Software Engineer who wants to work with AI to build AI-powered solutions. You will be responsible for developing back-end services and ensuring that every new feature satisfies client expectations.
 

Key Responsibilities

• Backend Development: Build and maintain core features of the application using PHP and the Laravel framework, specifically moving toward Laravel 13.
• AI Implementation: Develop, refine, and test AI agents that handle live voice calls, SMS, and email.
• Frontend Integration: Collaborate on building responsive interfaces in Vue.js for our comparison tools and digital proposal builders.
• Workflow Automation: Design and implement the logic for background execution layers that synchronize structured data and documents across CRM/AMS systems to trigger end-to-end operational cycles.
   

Required Skills & Experience

• Core Languages: Proficiency in PHP and Python.
• Frameworks: Practical experience with Laravel and Vue.js.
• Mindset & AI: A strong interest in AI and a desire to use it and speed up your development. Codex, Agents, and LLM orchestration (OpenAI, Langchain, etc.
  You should be a developer who views AI as a teammate, leveraging it to increase your own velocity and the capabilities of the product.