Jobs at Djinni

Overview 

We are supporting an international technology manufacturer with an established global IT team and infrastructure projects spanning the UK, North America, and Asia.
 

The client has recently secured strategic investment and entered a new phase of growth, creating strong long-term momentum across engineering and technology initiatives.
 

This role will provide oversight and practical governance for four ongoing infrastructure projects with a combined budget of approximately £1.1 million. The CEO has backed short-term support to help get delivery back on track.
 

The ideal candidate will have proven experience managing complex IT infrastructure projects across multiple sites, along with the technical understanding needed to engage confidently with specialists and challenge delivery assumptions.

About the Environment
Global Network and Server Infrastructure Projects (working title). Reliable timelines have been difficult to establish across the portfolio. The immediate need is to understand the actual delivery position, clarify ownership and dependencies, and establish credible plans.
 

The four projects are:
— Global network segmentation using Aruba ClearPass: An initial site implementation has been completed; the remaining international sites are outstanding.
— Global enterprise backup: Implementation of a new global backup system using Veeam and HP StoreOnce.
— Server refresh: A complete server refresh at a North American site.
— Legacy infrastructure migration: Migration of infrastructure services from Windows 2000 to Windows Server 2022 at an Asian site.

Early priorities are to establish each project’s status, risks, dependencies, owners and next steps; develop realistic plans with the teams; and introduce proportionate governance and reporting that gives the senior IT lead visibility of progress and decisions required.
These are intended priorities rather than agreed deliverables. Detailed scope, milestones and completion dates will be established once the project position has been assessed.

Existing Team Structure
The Programme Manager is expected to report to the client’s senior IT lead and work with the established global IT team, technical project teams, suppliers and local site stakeholders.

The detailed team structure, supplier involvement, reporting lines and decision-making arrangements are to be confirmed. The role requires the ability to operate with minimal supervision.
 

Must-Have Experience & Skills

Technical:
— Demonstrable experience managing complex IT infrastructure projects across

multiple sites.
— Sufficient technical understanding to engage credibly with infrastructure specialists and question delivery assumptions.
— Experience establishing project status, outstanding work, dependencies and realistic delivery plans.
— Ability to coordinate distributed technical teams and delivery activity across locations.

Business & Delivery
— Experience introducing practical governance and clear progress reporting.
— Ability to identify risks, blockers and decisions, and escalate issues promptly.
— Strong written and verbal communication with technical teams and senior stakeholders.
— Self-sufficient and proactive; able to establish priorities with limited oversight.
— Comfortable working with evolving priorities and partially defined requirements.

Nice-to-Have Skills
— Network segmentation experience.
— Enterprise backup implementation experience.
— Server refresh programme experience.
— Legacy Windows infrastructure migration experience.
— Exposure to Aruba ClearPass, Veeam or HP StoreOnce.

Soft Skills 
— Strong problem-solving capability.
— Practical and delivery-focused approach to governance.
— Clear communication of progress, risks and decisions.
— Effective collaboration with experienced technical teams and stakeholders across locations.
— Comfortable working independently and collaboratively.
— Able to shape workable responses to delivery blockers with limited oversight.

Responsibilities 
— Oversee the four projects and establish their current delivery status.
— Work with technical teams to clarify outstanding work, ownership and realistic timelines.
— Coordinate plans, dependencies and decisions across locations.
— Identify delivery risks and blockers and ensure they receive timely attention.
— Introduce practical governance and clear progress reporting.
— Give the senior IT lead visibility of progress, priorities and decisions required.
— Escalate delivery issues promptly and help shape workable responses.
— Operate independently while maintaining effective relationships with the global IT

team.
 

Assessment Process
1. CV Review. 
2. Technical interview (45 mins) – Technical screening to understand experience. 
3. Final informal interview with client stakeholders (30 mins) – Cultural fit, collaboration instincts, MVP mindset.

About the project:

We’re looking for a hands-on, self-sufficient Python Engineer to join a long-term product collaboration with an established European investment company. The company has been successfully managing multi-billion euro assets for 30+ years and is now actively investing in AI-driven innovation.

You’ll work closely with a highly professional internal team — analysts, portfolio managers, and risk experts — to bring modern, impactful solutions into their everyday operations. The engagement spans several parallel sub-projects, so you’ll be able to switch context and contribute across different workstreams within the same collaboration.

What You’ll Be Working On:

• AI-powered internal platform already in production.
• Decision-making automation workflows.
• Work with financial data, reports, documents, and internal knowledge sources.
• Handling business-critical tasks that directly affect daily operations.
• End-to-end ownership: from architectural design to production deployment, including monitoring and production support.

Key Responsibilities:

• Design and implement scalable backend APIs using Python and AWS Lambda.
• Develop and manage OpenAPI specifications for all serverless APIs.
• Build and maintain data models and schema migrations using PostgreSQL on AWS RDS.
• Set up and maintain infrastructure-as-code using Terraform.
• Build and orchestrate workflows using AWS Step Functions.
• Collaborate with DevOps to establish smooth CI/CD pipelines using GitLab CI/CD.
• Use Amazon S3 for storing and serving assets and data.
• Monitor production systems and provide ongoing production support.
• Apply best practices in version control, testing, and security.
• Participate in code reviews, architectural planning, and agile team ceremonies.

Requirements:

• 3+ years of hands-on experience with Python 3.
• Experience building APIs using Flask or similar Python web frameworks.
• Experience developing serverless applications using AWS Lambda.
• Experience with AWS Step Functions for building and orchestrating workflows.
• Familiarity with API Gateway and/or ALB for routing and service integration.
• Solid understanding of PostgreSQL, with experience deploying to AWS RDS.
• Knowledge of Terraform for infrastructure provisioning and management.
• Familiarity with OpenAPI/Swagger for API contracts and documentation.
• Experience with GitLab and Git workflows for version control and CI/CD pipelines.
• Understanding of S3 use cases in web applications.
• Comfortable working in agile environments and taking initiative to solve problems.

Nice to Have:

• Experience with SFTP, SharePoint, or other enterprise integrations.
• Experience integrating with PowerPoint, Excel, or working with Power Queries.
• AI is used as part of the daily engineering routine — e.g., for troubleshooting and root-cause analysis — so hands-on experience with AI tools is a plus, and any background in AI integration is welcome, though not required.
• Knowledge of monitoring and logging tools within AWS.
• Previous experience in the fintech or asset management domain.
• Awareness of security practices for serverless apps (IAM roles, API authorization, secret management).

Stages of Interview:

• Interview with a Recruiter (45 minutes).
• Internal technical interview (1,5 hour).
• Interview with the client (1 hour).

Role Overview

We are looking for a Senior Email Marketing Manager to own our newsletter portfolio, driving engagement, retention, deliverability, and revenue.

You will manage 7–10 newsletters, working closely with writers and designers to optimize content, subscriber experience, and commercial performance. This is an individual contributor role with the opportunity to build and lead a team as the portfolio grows.

Key Responsibilities

• Own the strategy, publishing, and optimization of multiple newsletters.
• Improve key performance metrics, including open rate, CTR, subscriber retention, and revenue.
• Optimize subject lines, content, layouts, CTAs, and publishing schedules.
• Develop subscriber lifecycle, segmentation, and re-engagement campaigns.
• Own email deliverability, including sender reputation, domain health, authentication (SPF, DKIM, DMARC), IP management, and inbox placement.
• Monitor list quality, suppression, and hygiene to maintain healthy databases.
• Optimize newsletter monetization through advertising, sponsorships, and affiliate placements.
• Conduct A/B tests and analyze campaign performance to improve results.
• Ensure all campaigns meet editorial, branding, and quality standards.
• Collaborate with writers, designers, and internal stakeholders to deliver high-quality newsletters.
• Build scalable processes, documentation, and reporting to support portfolio growth.

Requirements

Must Have

• 3+ years of experience in email marketing or newsletter management (managing email campaigns from 100K each).
• Experience managing high-volume email programs or multiple newsletters.
• Strong understanding of email KPIs, segmentation, automation, and lifecycle marketing.
• Hands-on experience with email deliverability, sender reputation, authentication, and inbox placement.
• Experience optimizing newsletter engagement and monetization.
• Strong analytical, organizational, and project management skills.
• Excellent QA skills and attention to detail.
• Experience using AI tools to improve marketing workflows.
• English proficiency at C1 level or higher.

Nice to Have

• Experience with Substack, Ghost or similar email platforms.
• Experience with sponsorship, affiliate, or advertising monetization.
• Background in digital publishing or content-led growth.
• Familiarity with email validation tools such as NeverBounce or ZeroBounce.

We're looking for someone who:

• Takes ownership and works independently.
• Thinks strategically and makes data-driven decisions.
• Has a strong commercial mindset.
• Builds scalable processes and continuously improves them.
• Collaborates effectively across teams.
• Pays close attention to detail and quality.
• Thrives in a fast-paced environment.

What We Offer

Professional Growth

• International and multicultural environment.
• Career development opportunities.
• Learning resources and corporate library.
• Opportunity to work with a high-performing team.
• Access to modern tools and AI technologies.

Benefits

• Competitive salary.
• Performance bonuses.
• 21 paid vacation days.
• 14 paid sick leave days.
• Work-life balance.
• Team events and activities.

Working Environment

• Remote or hybrid work.
• Modern office in Warsaw.
• Complimentary snacks and drinks.
• Friendly and supportive team.

We Look Forward to Meeting You!

If you're passionate about building high-performing newsletters and driving measurable business growth through email marketing, we'd love to hear from you.

Deviark is an international software development company specializing in IT consulting, project management, and software development.
 
The main areas of expertise are native Android/iOS apps and web solutions. We also cover the full software development lifecycle, mobile app development, UI/UX design, business analysis, embedded systems, and more.
 
Our mission is to provide our clients with solutions that help them succeed. We work at the highest level of quality and productivity.

Our team is expanding, and we are looking for new talent. This time we are actively looking for a FullStack Engineer (TypeScript/.NET).
 
 You are our ideal candidate if:
 - You have at least 4-5 years of commercial experience;
 - Experienced in ASP.NET, React (NextJS), TypeScript;
 - Experienced with Azure, IoT/IoT Hub (would be a huge plus);
 - Understand the entire web development process (design, development, and deployment);
 - Have an Intermediate English level (at least).
- Collaborative approach to teamwork and the ability to clearly communicate and justify decisions to clients.
 
What we can offer:
💰 Competitive compensation
📈 Regular salary and performance reviews
🇬🇧 Free English language courses
🌱 Professional development and career growth
🎓 Company-funded conferences, certifications, and seminars
 
If you recognize yourself in the description, send your resume as soon as possible. If your experience is relevant to the position, our recruiter will contact you within 5 working days.
 
Join us and become a part of our Deviark Team of Professionals!
 

Employment: Contract-based cooperation (self-employed / individual entrepreneur status, where applicable)
Payment: Bank transfer
The schedule is 5 days per week, with 9-hour shifts:
Morning: 06:00–15:00
Afternoon: 14:00–23:00
Night: 23:00–08:00
Breaks: 1-hour lunch break and three 15-minute breaks.

Responsibilities

• Handle customer inquiries during the initial onboarding period.
• Develop a strong understanding of the product, internal processes, and customer support standards.
• Build and lead a Customer Support team as the project grows.
• Distribute workloads and coordinate daily team operations.
• Monitor response quality and adherence to established procedures.
• Review support cases, identify recurring errors, and provide constructive feedback.
• Coach team members and support their professional development.
• Help improve support workflows, communication standards, and operational efficiency.

Requirements

• Experience in Customer Support, including practical experience handling customer inquiries.
• Previous team leadership or supervisory experience is an advantage.
• Strong communication and people-management skills.
• Ability to assess support quality, identify errors, and provide actionable feedback.
• A structured, proactive approach to problem-solving and daily operations.
• Willingness to work rotating shifts, including overnight shifts.
• Ability to work on-site in Prague.

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:

• Game Development — browser-first games for global audiences, centered on reward-driven progression and long-term engagement.

• Digital Advertising — high-performance advertising and affiliate platforms across Web2 and Web3 markets.

We are looking for a Product (UX/UI) Design Lead to lead Product Design for our gaming project while remaining actively involved in hands-on design work. You will be responsible for the overall Product Design direction, quality, processes, and development of the Product Design Team, ensuring a consistent and high-quality experience across the product.

Responsibilities:

• Remain actively involved in hands-on Product UX/UI Design while leading the team;
• Own the holistic Product Design experience and ensure consistency across features, flows, devices, platforms, and areas owned by different designers;
• Define and maintain the Product Design vision, strategy, direction, and overall quality bar;
• Maintain and evolve Product Design principles, patterns, guidelines, and the Design System;
• Use User Research, User Feedback, Product data, market context, and competitor analysis to identify and prioritize UX problems and improvement opportunities;
• Maintain clear, efficient, and scalable Product Design processes and continuously improve how the team works;
• Ensure effective planning and delivery, with clear priorities, ownership, realistic workload, and timely resolution of blockers and dependencies;
• Ensure effective collaboration between Design, Product, Development, and other stakeholders, and maintain Design quality through implementation;
• Maintain the right team structure, capacity, and skill balance, and participate in hiring and onboarding when needed;
• Manage designer performance through regular 1:1s, feedback, skills evaluation, and clear expectations;
• Coach and develop designers through mentoring, Individual Development Plans, career development, and learning opportunities;
• Build autonomy, ownership, accountability, and independent decision-making across the team;
• Communicate clear direction and purpose, motivate the team, and recognize individual and team achievements;
• Maintain a healthy, inclusive, collaborative, and high-performing team culture.
   

Requirements:

• 5+ years of Product UX/UI Design experience in B2C product companies;
• 2+ years of people management experience, leading a Product Design team of 2+ people;
• Strong portfolio demonstrating complex B2C digital products and end-to-end Product Design work;
• Strong Product Thinking and ability to connect User needs, business goals, Product data, and Design decisions;
• Strong UX skills, including complex User Flows, Information Architecture, interaction patterns, prototyping, and usability;
• Strong UI and Visual Design craft with excellent attention to consistency, hierarchy, usability, and detail;
• Experience conducting or working with User Research, usability testing, User Feedback, and Product analytics;
• Strong understanding of Design Systems and experience maintaining scalable Design patterns and components;
• Experience designing desktop and mobile websites, as well as mobile applications, with a strong understanding of responsive and adaptive design patterns;
• Advanced Figma skills, including Variables, Auto Layout, Components, Libraries, and scalable file organization, with the ability to establish and maintain Figma standards across the team;
• Experience establishing and improving Product Design processes and ways of working;
• Strong people management skills, including 1:1s, feedback, performance management, coaching, development, delegation, and team motivation;
• Ability to build autonomous teams and enable designers to independently own decisions and outcomes;
• Strong planning, prioritization, problem-solving, and decision-making skills;
• Strong cross-functional collaboration and stakeholder management skills;
• English B2+ with confident spoken communication skills.
   

Nice to Have:

• Genuine interest in gaming and personal experience as an active or patient gamer, with a good understanding of game mechanics and player experiences;
• Interest in Web3 gaming, virtual economies, and related products;
• Previous Product Design experience in the gaming industry;
• Experience working with pixel art, pixel-inspired UI, or pixel-based visual styles;
• Experience working with complex, engagement-driven or economy-driven B2C products;
• Experience using AI tools and vibe coding for rapid prototyping, concept validation, and Design exploration;
• Basic understanding of front-end development;
• Product Design, UX/UI Design, Graphic Design, or related education.

Hiring process:

• Intro call with a Recruiter — Interview with the Hiring team — Test task — Сollection of recommendations — Offer.
 

Why join Bitmedia Labs?

We care about what we build — and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:

• Professional growth through products operating at global scale;

• The opportunity to experiment, bring ideas to life, and influence product decisions;

• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:

• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;

• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;

• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;

• Support for your growth: courses, workshops, and conferences.
 

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine — delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you — send your CV and join us.

Let’s foster the world together!

Gensoft is looking for a Senior Go Engineer for a long-term client project: a Go service that orchestrates cryptographic signing between distributed participants, including mobile clients. The service is already running in early production, and we need an engineer who can take ownership of it and bring it to a robust production baseline.

ABOUT THE PROJECT

- A Go-based service that orchestrates cryptographic signing between distributed participants, including mobile clients. It integrates with multi-party signing libraries, supports encrypted storage and must recover safely from interrupted sessions and other failures.
- The service works and is at an early production stage. There are open pull requests, observability improvements and concurrency issues to address. Handover from the previous team may be limited.
- You will work with backend and mobile engineers, QA and cryptography specialists. Collaboration across UK and North American working hours is important.
- Stack: Go, Linux, Docker, shared SDKs and bindings for mobile and web platforms.
- Initial focus: understand the codebase, resolve reliability and security issues, improve tests and support releases. Later work may include new product features and longer-term cryptography roadmap items.

RESPONSIBILITIES

Core service engineering
- Maintain and improve the Go service: signing orchestration, communication between participants, encrypted storage and failure recovery.
- Investigate concurrency, timeouts, interrupted sessions, network failures and service restarts; review open pull requests and fix race conditions.
- Improve logging and observability, assess the existing implementation critically and make careful, maintainable changes.
- Contribute to new features and future cryptography work as the roadmap develops.

Cryptography, SDKs and cross-platform integration
- Maintain integrations with multi-party / threshold signing libraries, working with cryptography specialists where changes affect protocol security.
- Contribute to shared SDKs and bindings connecting Go with mobile and web clients.
- Work with backend and mobile engineers to preserve API compatibility and consistent behaviour across releases.

Quality, testing and operations
- Improve automated tests for signing correctness, failure recovery and interoperability between server and mobile components.
- Support Linux and Docker deployments, dependency upgrades, monitoring, release processes and operational documentation.
- Investigate production issues and occasionally help with customer setup or logging problems.

Ownership and technical judgement
- Take primary ownership of a security-critical codebase and independently establish a robust production baseline.
- Assess technical risks and trade-offs, explain decisions clearly and make incremental changes with sound security judgement.
- Collaborate pragmatically with backend, mobile, QA and cryptography specialists across time zones.

REQUIREMENTS

- Strong hands-on production experience with Go: goroutines, channels, context cancellation, race detection, profiling and resource management.
- Experience owning production services, diagnosing complex failures and delivering well-tested fixes.
- Distributed systems knowledge: asynchronous messaging, retries, idempotency, state management and partial failures.
- Practical security engineering: authentication, encrypted storage, sensitive data handling and safe logging.
- Applied cryptography concepts: digital signatures, hashing, key management and signature verification.
- Automated testing, CI/CD, Linux, containers and production observability.
- Ability to understand an established codebase, make careful incremental changes and explain technical decisions clearly.
- English at Upper-Intermediate level or higher.

NICE TO HAVE

- SDK development for JavaScript/TypeScript or mobile platforms (Swift, Kotlin), including asynchronous APIs, packaging and Go interoperability.
- Cross-platform mobile development, secure storage or native modules.
- MPC or threshold signatures, distributed key generation (DKG).
- Blockchain transaction signing.
- Confidential computing and hardware-based attestation.
- Messaging protocols, Protocol Buffers, Prometheus or OpenTelemetry; interest in emerging signature schemes.

WHO WILL BE A GOOD FIT

- Experience with digital asset infrastructure or MPC is valuable, but the priority is strong production Go and sound security judgement.
- Relevant experience in other security-critical distributed systems also counts.
- You do not need experience with every "nice to have" technology. Evidence of ownership, careful delivery and learning across platform boundaries matters more.
- You are independent and can get up to speed on an existing repository with limited handover.
- You pay attention to correctness and take a careful approach to critical systems.
- You can assess implementation choices critically and explain risks and trade-offs clearly.
- You are pragmatic and collaborative with backend, mobile and cryptography specialists.
- You are comfortable diagnosing production failures and improving reliability through tested changes.
- You communicate effectively in a remote setup and are flexible to overlap with UK and North American working hours.

WHAT WE OFFER

- Fully remote work.
- Real ownership of the codebase and influence on technical decisions.
- Work alongside strong backend and mobile engineers, QA and cryptography specialists.

Affiliate Manager (iGaming) – Join RoyalFlush Affiliates!

We are casino affiliate network, working with top casino brands worldwide. We are looking for an experienced Affiliate Manager with a strong portfolio of T1 and T2 Europe, to join our team and drive high-quality traffic to our partners.

https://royalflushaffiliates.com
 

Responsibilities:

Hunt, Manage, and Build relationships with affiliates.
Develop and execute strategies to maximize affiliate performance.
Negotiate deals and commissions to ensure optimal profitability.
Analyze campaign performance and optimize traffic sources.
Stay up to date with industry trends to identify new opportunities.
 

Requirements:

✅ English B2+

✅ Great written and verbal communication skills.

✅ Proven experience as an Affiliate Manager in the iGaming industry.
✅ Strong portfolio of successful affiliate partnerships and networks.
✅ Knowledge of affiliate marketing platforms, analytics, and tracking tools.
✅ Excellent negotiation and relationship-building skills.
✅ Ability to analyze data and optimize traffic sources.

We are looking for someone that have strong portfolio with active affiliates that will generate over 200+ FTDs per month. 
 

What We Offer:

Competitive fixed salary + high-performance bonuses.
Work with exclusive casino deals and high-payout programs.
Flexible schedule & remote work option.
Growth opportunities in a leading affiliate network.

Ready to take your affiliate career to the next level? Apply now!

Remote work.

Online interview in English!

Description

About Project:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Media & Entertainment Distribution department aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world. 

GL team will be concentrated on building AdTech platform for our customer.

About Company:

Leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. 

Requirements:

• Readiness to work till 12 AM Kyiv time, 11 PM Poland time
• 4+ years of developing and bolstering automated QA systems and associated test strategies;
• Experience working with business-critical customer-facing applications (user interfaces, APIs, and back-end services);
• Excellent communication skills with emphasis on writing detail-oriented documents and communications;
• Strong understanding of object-oriented programming concepts;
• Strong understanding of web UI and services automation testing;
• Strong experience with Python, BDD (behave);
• Knowledge in AWS, CI/CD;
• Experience with AQA reporting tools;
• Strong experience with web application testing tools (Selenium), API testing;
• Deal well with ambiguous/undefined problems. Ability to think abstractly. 
• A proactive approach to tasks.
   

Job responsibilities

• Responsible for designing and implementing build and test infrastructure, creating and enforcing. good engineering practices, and evaluating product quality for various external and/or internal products.
• Conduct research and create Proof of Concepts on new testing technologies/tools/concepts.
• Collecting TA metrics, statistics and reports.
• Design test strategies by analyzing and dissecting complex heavily integrated software systems.
• Develop and contribute to the automated testing efforts for the QA team.
• Design and build scalable, maintainable, and flexible automation test framework.
• Investigate the root cause of issues to assist with finding the most comprehensive and robust solutions.
• Collaborate closely with product, project, and development teams to identify and resolve technical, business, and process-related issues.

Title: Service Management Analyst
Reports to: Manager, Service Management
Department: Service Management
Location: Ukraine – Remote
Schedule: 9:00 AM – 6:00 PM Eastern Time
Term: International Contractor

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments.

The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support Major Incident Management events, monitor client service health, and partner across Service teams to ensure issues are resolved thoroughly and recurring problems are addressed at their source.

The successful candidate will combine strong operational judgment, analytical thinking, client communication, and follow-through with the ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely reporting, effective compliance follow-through, and proactive identification of service risks before they become client-impacting issues.

Position Responsibilities:

• Drive incident follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-reduction initiatives
• Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through
• Facilitate Root Cause Analyses, ensuring technical contributors provide complete findings and documentation meets internal and client-ready quality standards
• Support Major Incident Management activities in partnership with the Incident Response Manager, including coordinating resources, opening incident bridges, maintaining timelines, tracking actions, managing updates, and escalating communication risks
• Monitor client service health, SLAs, KPIs, CSAT, backlog trends, incidents, problems, and other operational indicators to identify emerging risks and improvement opportunities
• Prepare and lead client Quarterly Business Reviews, presenting service performance, trends, risks, incidents, problems, and improvement initiatives to internal and external stakeholders
• Own and drive Service Improvement Plans and other corrective-action initiatives designed to improve service quality, reduce recurring issues, and strengthen client satisfaction
• Deliver accurate, timely service reporting and dashboards while translating performance data into actionable insights for leadership and service teams
• Support policy-compliance reviews, audit preparation, process-adherence checks, evidence requests, and corrective actions across Service functions
• Track adherence to ITIL-aligned processes and document gaps, exceptions, risks, and recommended improvements
• Partner with Service teams to create and improve playbooks, Standard Operating Procedures, knowledge-base content, training materials, and operational best practices
• Coordinate across NOC, Resource Coordination, Support, Onboarding, Service Operations, Talent Development, and other teams to improve handoffs, reduce process friction, and strengthen accountability

• Communicate service status, risks, dependencies, actions, and recommendations clearly and professionally to technical teams, business stakeholders, leadership, and clients

   

Requirements:

• 2–5 years of experience in service delivery, IT operations, service management, or a related operational role; equivalent demonstrated experience may be considered
• Working knowledge of ITIL practices, including Incident Management, Problem Management, Change Management, and continual service improvement
• Experience supporting Major Incident Management workflows and Root Cause Analysis documentation
• Strong analytical and reporting skills with the ability to interpret service metrics, SLAs, KPIs, trends, and performance data
• Ability to influence technical teams, drive accountability, and achieve outcomes without direct reporting authority
• Ability to communicate technical issues, service risks, and recommendations clearly to technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities, deadlines, follow-up activities, and cross-functional dependencies
• Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials
• Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms
• Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service documentation
• Bachelor’s degree or equivalent relevant professional experience

• Ability to work remotely from Ukraine while maintaining consistent availability during the required 9:00 AM – 6:00 PM Eastern Time schedule

   

Desirable Qualities:

• Experience working within a Managed Service Provider, IT services, professional services, or multi-client technology environment
• Familiarity with ConnectWise Manage or a similar IT service-management platform
• Experience supporting audit tracking, policy compliance, process governance, or control-monitoring activities
• Experience preparing or presenting Quarterly Business Reviews, client health reporting, or service-performance reviews
• Experience developing dashboards or reports using Power BI, Excel, or similar analytics tools
• Experience identifying recurring service issues and translating operational data into practical improvement initiatives
• Strong understanding of service-quality, customer-satisfaction, and continual-improvement principles
• Familiarity with working across globally distributed technical and operational teams

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Hands-on Tech Lead / Senior Tech Lead — Python / AI / SaaS

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, Dobrobut Hospitals and Aventus Group, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

The role

We’re looking for a hands-on Tech Lead / Senior Tech Lead who wants to stay close to the code while taking ownership of architecture, technical quality and a small engineering team.

You’ll work with 2–3 engineers, help them grow, review their work, solve complex technical problems and shape how we build the product.

This is not a purely managerial role. You’ll continue writing and shipping production code.

What you’ll work on

→ Python / FastAPI backend services processing millions of conversations daily

→ AI-powered features including transcription, sentiment analysis and LLM-based summaries

→ Real-time analytics with Vue 3 / TypeScript / WebSockets

→ Scalable infrastructure with Docker, Kubernetes, Celery, Redis and OpenSearch

→ Integrations with CRM and contact-center platforms such as Zendesk, Genesys and Vicidial

What we’re looking for

Must have:

→ 5+ years of production engineering experience

→ Strong Python + FastAPI background

→ Experience with technical architecture and ownership of engineering decisions

→ Experience leading, mentoring or managing engineers

→ Comfortable staying hands-on with production code

→ Strong problem-solving and ownership mindset

→ Comfortable using AI coding tools such as Claude Code, Cursor or Codex

→ Strong English communication skills

Nice to have:

→ Vue / TypeScript

→ Kubernetes / AWS / GCP

→ Celery / Redis / PostgreSQL / OpenSearch

→ LLM, AI or speech-processing experience

You’ll enjoy this role if

→ You like solving problems rather than waiting for detailed tickets.

→ You enjoy building things from scratch.

→ You care about both technical excellence and team growth.

→ You want real influence over architecture and engineering practices.

→ You want to stay hands-on while growing as a technical leader.

→ You enjoy working in a small team where your decisions actually matter.

What we offer

$5,500–6,500/month

Remote-first — Europe or Ukraine

→ Real technical ownership and direct impact

→ Small, experienced engineering team

→ AI-native development environment

→ Production systems processing millions of conversations

→ Fast decision-making and minimal bureaucracy

→ Opportunity to influence architecture, processes and engineering culture

Interview process

1. 30-minute HR / introductory conversation
2. Short technical task (~1 hour) — you choose a convenient time to complete it
3. Technical deep dive with our CTO
4. Short CEO conversation
5. Offer + reference checks

Interested?

Send us:

→ Your GitHub / portfolio

→ A project you’re particularly proud of

→ A short note about what you’re looking for in your next role

If you’re a strong backend engineer who wants to combine coding, architecture and team leadership — we’d love to meet you.

Build smarter procurement with AI at Precoro

Precoro is an AI-powered B2B SaaS platform that helps companies automate procurement, reduce manual work, and make better purchasing decisions. We work with 1,000+ customers across 80+ countries, helping businesses make their procurement processes more efficient and transparent.

We’re looking for a Product Manager to own and evolve our Supplier Management product area — from supplier discovery and evaluation to contract management and automated purchasing.

Imagine helping businesses move from manually comparing suppliers, checking their reliability, and managing contracts to a smarter workflow where AI helps them find the right suppliers and automate routine decisions.

That’s the kind of experience we want to build.

What makes this role exciting?

• AI-powered product development. Explore how AI can help businesses identify the best suppliers, make smarter purchasing decisions, and automate routine workflows.
• End-to-end ownership. Take ideas from discovery and customer research to delivery, launch, and measuring real-world impact.
• A complex B2B SaaS product. Solve meaningful business problems involving supplier data, purchasing workflows, integrations, and automation.
• Real customer impact. Your decisions will shape how companies manage supplier relationships and make purchasing decisions.
• Room to experiment. Challenge existing approaches, validate hypotheses, and turn promising ideas into features customers actually use.

What you’ll do

Own the Supplier Management product area end-to-end

• Define the product direction, roadmap, and priorities for your area.
• Discover customer needs through interviews, feedback, market research, and data analysis.
• Turn business problems into clear product requirements and actionable solutions.
• Work closely with Engineering, Design, Customer Success, and other teams to deliver valuable features.
• Measure feature adoption and business impact after launch, learn from the results, and iterate.

Build smarter supplier workflows

Your product area includes several exciting directions:

• AI-driven supplier recommendations: help customers identify the most suitable suppliers for their purchasing needs.
• Supplier catalog and reliability: make it easier to discover, evaluate, compare, and select suppliers.
• Contract management: improve how businesses manage supplier contracts and related workflows.
• Supplier integrations and PunchOut marketplaces: connect Precoro with external supplier catalogs and purchasing systems.
• Purchase order automation: reduce manual work and make interactions with suppliers more seamless.

You won’t simply manage a backlog. You’ll understand the problem, challenge assumptions, decide what matters most, and help the team deliver solutions that create measurable value.

What we’re looking for

• 3+ years of Product Management experience in a product company; 5+ years would be a strong advantage.
• Experience working with B2B SaaS products and an understanding of how B2B purchasing decisions, workflows, and customer needs differ from B2C.
• A track record of launching substantial features end-to-end — from discovery, research, and planning to delivery, adoption analysis, and post-launch improvements.
• Strong product thinking: you can identify the underlying business problem rather than simply implement a requested feature.
• Confidence in prioritizing competing needs, making independent decisions, and navigating ambiguity.
• A data-informed approach to product decisions, including defining success metrics and evaluating feature performance.
• English at B1+ level, preferably B2, with the ability to communicate with customers and external supplier representatives.

Nice to have

• Experience building or improving AI-powered product features.
• Familiarity with procurement, supplier management, marketplaces, or contract management.
• Experience with third-party integrations or complex B2B workflows.
• Experience using AI tools in your everyday product work.

You don’t need to be an AI expert to apply. We’re looking for a strong Product Manager who is curious about AI, eager to learn, and able to turn emerging technology into practical customer value.

Why Precoro?

• Trust and ownership: no micromanagement — we value initiative and independent decision-making.
• Learning and development: reimbursement for professional courses, lectures, and other learning opportunities.
• Flexible working hours: we focus on results, not the number of hours spent at your desk.
• Time off: 26 days off annually — 15 vacation days plus 11 public holidays.
• Health and well-being: medical insurance and unlimited sick leave without requiring a medical certificate.
• A supportive team: work with people who value open communication, thoughtful decisions, and continuous improvement.

Our hiring process

1. Recruiter interview
2. Interview with the hiring manager
3. Test task
4. Test task presentation with the team

Ready to build smarter procurement experiences with AI?

We’d love to hear from you 💜

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for an L&D Project Manager to join our team!

Requirements

* 3+ years of experience in L&D / Talent Development, with independent end-to-end ownership of projects and programs — from needs analysis and solution design to launch, promotion, evaluation of results, and further development.
* Experience delivering comprehensive L&D and Talent Development projects, including:
* onboarding and professional training;
* talent and career development programs (Talent Pool, Succession Planning, mentoring, etc.);
* internal mobility and experiential development (internships, job shadowing, cross-functional development, etc.);
* internal learning / professional communities.
* Experience managing cross-functional projects and working on multiple initiatives simultaneously across different teams and stakeholders.
* Professional-level facilitation skills for various online team sessions (retrospectives, strategy sessions, brainstorming sessions, sharing sessions, workshops, webinars).
* Experience working with SMEs and business stakeholders: identifying needs, collecting and structuring expertise, designing solutions, coordinating development, and aligning on the final outcome.
* Experience launching and moderating community-based formats.
* Experience promoting L&D products and initiatives internally: developing communications, engagement mechanics, and activities aimed at increasing reach and audience engagement.
* Excellent written communication skills: ability to independently create clear, well-structured, and persuasive “sales-oriented” copy, presentations, and other content for different audiences.
* Knowledge of Instructional Design and Adult Learning principles, as well as approaches to evaluating the effectiveness of L&D solutions.
* Bachelor’s or Master’s degree in Psychology, HR, Management, Education, or a related field.
* English – B2+.
* Confident proficiency in core workplace tools: Google Workspace, Jira, Miro/Figma, analytics and reporting tools, or their equivalents.

Will be plus

* Experience working in an international / fast-growing company, preferably in IT, Tech, Digital, or iGaming.
* Experience launching internal communities from scratch and independently managing their development and engagement.
* Experience in Internal Communications, Employer Brand, internal marketing campaigns, or close collaboration with these functions.
* Experience working with competency models, skill profiles, and career frameworks.
* Experience using L&D analytics and a data-driven approach to evaluate and improve L&D solutions.
* Additional education / certifications in L&D, Instructional Design, Facilitation, Talent Management, or Project Management.
* Experience using AI and automation tools in L&D projects.

Soft Skills

* Ability to work at a fast pace and manage multiple tasks simultaneously.
* Adaptability – ability to quickly adjust to changing priorities and shifting or cancelled tasks.
* Ability to accept constructive feedback and translate it into action.
* Strong systems thinking and critical thinking.
* Strong communication and stakeholder management skills.
* Strong ownership and results orientation.
* High level of self-organization.
* Proactivity and ability to work independently.
* Ability to engage stakeholders and effectively promote ideas.

Responsibilities

* Manage complex, end-to-end L&D projects of high complexity, involving multiple stakeholders, non-standard solutions, and large-scale initiatives.
* Manage up to 6 projects simultaneously.
* Translate business needs and requests into effective learning solutions.
* Design development programs and initiatives for specialists within the business group.
* Analyze project outcomes and key performance metrics.
* Optimize project delivery processes.
* Collaborate with SMEs, managers, and department heads to develop learning solutions.
* Introduce new approaches and tools into L&D projects.
* Support and mentor less experienced Project Managers.
* Onboard new team members.
* Actively collaborate with the Team Lead on strategic decisions and the development of L&D initiatives.

Benefits

• 🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
• 🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• 📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
• 🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
• 🏖Paid vacations, sick leave, personal event days, days off;
• 👨‍⚕️Corporate health insurance program for your well-being;
• 💵Referral program — enjoy cooperation with your colleagues and get a bonus;
• 📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
• 💁🏼‍♀️Rewards program for mentoring and coaching colleagues;
• ✈️In-house Travel Service;
• 🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
• 🎳Company events, team buildings.

Experience: 10+ years
Project Duration: November 2, 2026 – March 31, 2027
Location: Hybrid, Wrocław or Kraków, Poland

About the Project

We are looking for a Senior C# / .NET Developer to build and maintain scalable applications, design microservices and event-driven solutions, and support cloud-based systems on Microsoft Azure.

Responsibilities

• Develop and maintain applications using C# and .NET.
• Design and implement microservices and event-driven architectures.
• Develop and support cloud-based applications on Microsoft Azure.
• Work with Oracle, Sybase, or PostgreSQL databases.
• Build, deploy, and maintain applications using Docker and Kubernetes.
• Create, maintain, and improve GitLab CI/CD pipelines.
• Follow software development and deployment best practices.
• Collaborate with development teams to deliver scalable and reliable solutions.

Requirements

• 10+ years of professional experience.
• Strong hands-on experience with C# and .NET.
• Experience with microservices and event-driven architecture.
• Experience working with Microsoft Azure.
• Knowledge of Oracle, Sybase, or PostgreSQL databases.
• Practical experience with Docker and Kubernetes.
• Experience with GitLab CI/CD pipelines.
• Understanding of software development, deployment, and delivery best practices.
• Ability to collaborate effectively within a development team.

Tech Stack

• C# / .NET
• Microservices
• Event-Driven Architecture
• Microsoft Azure
• Oracle / Sybase / PostgreSQL
• Docker
• Kubernetes
• GitLab CI/CD

Welcome to Retenza  - an environment where everyone learns something new, develops their skills, builds a career, and makes an impact on our shared results.

We are an international outsourcing company collaborating with leading iGaming products. Our team of over 100 professionals works daily to advance customer support, user retention, and operational processes.

Our team is looking for a Support Manager - someone who loves helping others, finds solutions quickly, and strives to grow in the field of customer service.

If you plan to build a career and grow in a stable, large company with a clear career path and bright prospects, you belong with us!

Your mission, should you choose to accept it:

1. Process and resolve incoming queries via live chat and email;
2. Work with CRM / HelpDesk systems;
3. Consult users on ongoing questions;

4. Follow internal guidelines and meet KPIs.

    

What we offer:

1. Great start with no prior experience needed - all you need is drive;
2. Space to bring your boldest ideas and innovations to life;
3. Fully remote work format;
4. Career growth
5. Stable payouts twice a month;

6. Paid time off, sick leave compensation, plus an extra day off on your birthday.

    

Apply if you:

1. Are ready to learn from scratch;
2. Pay attention to detail, don't get lost in chaos, and do everything possible to keep the user satisfied;
3. Possess strong communication skills;
4. Are ready for a shift schedule 

5. Native-level proficiency in Kazakh.

    

We are looking forward to welcoming you to Retenza!

Apply for the position, and if your background matches our requirements, we will definitely get in touch to tell you more about the company, the team, and the next selection steps.

See you soon!