Jobs at Djinni

We are looking for a Magento 2 Back-end developer with an opportunity to work remotely.

According to the main technologies you will encounter with us: of course PHP, OOP, Magento 2, experience with Hyva checkout; encountered REST / SOAP; it would be great if these things were encountered: Composer, Solr, Elastic Search, Redis, Vagrant, Varnish, APC, Memcached, Hyva, PWA.

With us you will get:

1.We declare work-from-home from anywhere in the country, as well as work in the office. But if you get bored at home, welcome to the office, which situated in the city center in Dnipro;

2. People-oriented management and minimum of bureaucracy;

And, like elsewhere, we have compensation of English study, sports and useful events;

3. Social package (vacation, sick leaves, public holidays) we have too.

Please fill free to contact if you have any questions.

And see you!

Want to work at the cutting edge of modern technology and artificial intelligence? We have something just for you.

We are looking for a Node.js engineer who is not only confident in backend development but also has a genuine interest in AI integrations, LLM agents, and new automation technologies. This role involves participating in the creation and development of AI assistants, platforms, and interfaces that help businesses be more efficient.

What to expect:

• Regular technical challenges — a new case from a customer every week
• Flexible use of AI tools (OpenAI API, WhatsApp/Telegram API, OCR, N8N, scrapers)
• Hands-on experience with workflow automation platforms, particularly N8N, for creating complex business process automations
• Building end-to-end AI workflows that connect multiple services and APIs
• Opportunity to experiment with emerging AI technologies and automation tools as they become available

Our main requirements are:

• Experience in hands-on programming 3+ years
• Experience doing Node.js (Vanilla/Typescript)
• Experience with NestJS also and/or NextJS and/or Express
• Strong creating with SQL/NoSQL databases efficient design from scratch as well as performing optimizations
• Strong knowledge in Computer Science: data types, data structures, algorithms
• Being proficient working on modern tech stack: Docker, Kubernetes, CI/CD, IaC (e.g. Terraform), Ansible etc.
• Having a wide strong background working with AWS (smth beyond EC2 and S3)
• Understanding and applying software design principles
• Experience designing software systems (distributed, high availability, resilient)
• Comfortable working Agile and Design Thinking (however understanding that pure Agile is a myth)
• Being comfortable in several projects at once (taking apart hands-on aspect)
• Strong communication skills in English (B2 and better)
• Willingness and enthusiasm to learn workflow automation tools (especially N8N) and adapt to rapidly evolving AI technologies

Will be considered as a plus:

• Experience with modern SPA frameworks like React/Vue.js/Angular
• Experience with NestJS
• Experience writing technical documents, tracking technical debt, understanding refactoring etc.
• Experience working with AI libraries and/or 3rd parties like chatGPT, Claude, Gemini or Perplexity
• Previous exposure to workflow automation platforms (N8N, Zapier, Make.com, or similar)
• Experience with RAG implementations, vector databases, or knowledge management systems
• Familiarity with MCP (Model Context Protocol) or similar AI integration standards
• Understanding of prompt engineering and AI agent behavioral design
• Experience building conversational AI interfaces or chatbots

Hiring process:

• HR interview: we’ll talk about your professional background, the specifics of the position we are offering, and address any questions you might have.
• Tech interview: a deeper look into your technical expertise and problem-solving approach, ensuring your skill set aligns with our project’s needs.
• Interview with the C-Level: a conversation focused on the company’s vision, strategic goals, and how your role aligns with them.
• Feedback
• Job offer

What we offer at iForAI:

• Hardware Policy: Get the gear you need, from laptops to PCs.
• Referral Bonus: Invite talent and earn a generous reward.
• Professional Growth: We cover courses and books to fuel your expertise.
• Tasty Perks: Free lunches, snacks, tea, and coffee to stay energized.
• Birthday & Celebrations: Gifts on your day, plus parties and team-building.
• Life Events Support: Wedding bonuses, childcare support, and more.
• Volunteering Days: Extra days off to help your community.
• Work-Life Balance: 18 paid vacation days, 10 paid sick days, and national holidays off.

We are looking for a Front-end Magento 2 developer with an opportunity to work remotely.

Main things you will need to:

1. Strong knowledge of HTML, CSS, JavaScript і KnockoutJS, Magento 2

2. Experience with ООП, PHP та MySQL, Docker, Gulp.

3. Experience with VueJS 1 year+
4. Experience with Hyva checkout 1 year+

It would be great if you had experience with Composer, Solr, Elastic Search, Redis, Vagrant, Varnish, APC, Memcached. But if you haven’t, it’s OK too, we will learn it together!

With us you will get:

1. We declare work-from-home from anywhere in the country, as well as work in the office. But if you get bored at home, welcome to the office, which situated in the city center in Dnipro;

2. People-oriented management and minimum of bureaucracy;

3. And, like elsewhere, we have compensation of English study, sports and useful events;

4. Social package (vacation, sick leaves, public holidays) we have too.

Please fill free to contact if you have any questions,

And see you!

We are hiring a Senior Full Stack Developer for an Israeli deep tech company building a cloud-native platform for monitoring critical infrastructure at scale. The product helps utilities, energy companies, and infrastructure operators detect threats, anomalies, and operational events in real time across thousands of kilometers of pipelines, power lines, railways, and perimeter assets.

The platform processes continuous streams of acoustic sensor data from distributed fiber optic networks, runs machine learning classification on top of it, and delivers actionable alerts through a smart command and control interface. It integrates with SCADA systems, Digital Twins, and other enterprise control environments. The frontend is the primary window into all of this - maps, dashboards, real-time alerts, and operational workflows that field teams and enterprise clients rely on daily.

The system is cloud-native, built around Next.js and NestJS in TypeScript, running on AWS with Kubernetes and Docker. The product is live, used by real enterprise customers across multiple industries and geographies, and continues to grow in scope and scale.

In this role you will work across the full stack, owning features end-to-end from architecture through production. You will collaborate closely with product, R&D, and domain experts to build interfaces and services that make complex sensor data understandable and actionable.

Responsibilities

- Design and implement scalable, high-performance web applications end-to-end

- Architect backend services and APIs using NestJS

- Build modern, responsive frontend applications with Next.js

- Leverage modern AI tools and workflows to increase development velocity and code quality

- Be part of complex technical discussions with the ability to contribute a major part to the discussion and decisions

- Own features from concept to production

- Optimize performance, reliability, and security across the stack

- Mentor developers and promote engineering best practices

Tech Stack

- Full stack: Next.js, NestJS (TypeScript)

- System design: Chakra UI

- Infrastructure: Kubernetes, Docker, CI/CD pipelines

- Database: SQL / NoSQL (depending on service)

- Cloud: AWS (Lambda, ECS/EKS, S3, RDS, etc.)

Requirements

- 5+ years of experience as a Full Stack Developer

- Proven experience with relevant technologies and frameworks

- Strong understanding of system design (experience with Chakra UI is an advantage), scalability, and cloud architecture

- Solid experience working with AWS in production environments

- Fluent in English and strong communication skills

- Experience working in startup or fast-paced environments

- Strong problem-solving skills and ownership mindset

- Hands-on experience with Docker and Kubernetes

AI & Modern Engineering Expectations

Candidates must be proficient and up to date with the latest AI advancements, actively using AI-powered development tools (like Claude Code, Code Rabbit, or similar) to accelerate development, enhance code quality, and innovate product features where AI adds user value.

Nice to Have

- Experience designing and developing microservices architecture

- Experience with Python and Dash

- Background in performance optimization and distributed systems

This is a long-term opportunity to work on a technically serious product with real enterprise customers, meaningful infrastructure scale, and strong engineering culture in one of Israel's most awarded deep tech companies.

Metamindz is a fast-growing UK-based IT software company. We support global clients by providing fractional CTOs-as-a-service, building digital products, hiring exceptional technical talent, and conducting in-depth tech due diligence.

We’re currently looking for a Cloud Engineer (GCP / IoT) to join one of our startup clients in a part-time engagement. This is a full-time opportunity for a hands-on engineer who can take ownership of cloud data platforms and backend systems, working with high-volume IoT data and real-time analytics in production environments.

Responsibilities:

• Own and operate the cloud-based backend and data platform supporting large-scale IoT deployments
• Architect, build, and maintain high-volume data ingestion pipelines using GCP services (BigQuery, Dataflow, Pub/Sub)
• Design and manage streaming and batch data workflows for real-time and historical analytics
• Define data storage, querying, retention, and archiving strategies across warehouses and data lakes
• Ensure backend services, APIs, and data pipelines are secure, scalable, observable, and fault-tolerant
• Set up monitoring, logging, alerting, and recovery strategies for event-driven workloads
• Collaborate closely with the CTO, embedded engineers, and product teams to align device capabilities with cloud and data architecture
• Contribute to data platform evolution, including governance, access policies, and metadata management

Requirements:

• 3–5 years of commercial engineering experience in cloud, data, or backend roles
• Strong hands-on experience with GCP and its data ecosystem (BigQuery, Dataflow, Pub/Sub)
• Solid experience with relational databases (Postgres, MySQL), including schema design, migrations, indexing, and scaling strategies
• Proven experience building and maintaining data pipelines, particularly for IoT or time-series data
• Hands-on experience with Python (Node.js is a plus)
• Experience designing and consuming APIs in distributed or microservices-based systems
• Familiarity with CI/CD pipelines, environment management, and Infrastructure as Code (Terraform)
• Good understanding of cloud security, IAM, and best practices for production systems
• Ability to work independently in a startup environment and make pragmatic technical decisions

Nice to Have:

• Google Professional Data Engineer certification
• Experience with orchestration tools such as Airflow / Cloud Composer
• Exposure to applied ML or AI use cases (e.g. anomaly detection, forecasting on IoT data)
• Experience using managed ML services like GCP Vertex AI

What We Offer:

• Opportunity to work on a real-world, IoT-powered product with visible impact
• High ownership and influence over technical architecture and data strategy
• Collaborative startup environment with direct access to decision-makers
• Modern cloud stack and meaningful engineering challenges around scale and reliability
• Competitive compensation aligned with experience and responsibilities

How to Apply:

Please send a short blurb about yourself — and tell us your favorite ice cream flavor (mine is cherry 🍒)

Location: Remote

Compensation: Competitive, dependent on experience

Type: Full-Time (2+ Months, potential to extend)

Reports to: Managing Partner

About HELO Solutions

HELO Solutions is an AI consulting and product development company. We build production AI systems — agents, automation platforms, and intelligent workflows — for enterprise clients across industries including CPG, financial services, legal, and music. We also develop our own AI products. We are a small, high-output team that ships fast, operates with minimal bureaucracy, and holds a high bar for work that actually runs in production and gets used.

About the Role

We are hiring an AI Engineer who has built agents that are live in production at real companies — not demos, not prototypes that died after a pitch, not research projects. We need someone who has shipped agentic systems that enterprises depend on every day, and who understands the full lifecycle: scoping the business problem, designing the agent architecture, integrating with messy enterprise systems, building evaluation and monitoring, and keeping it running reliably.

This role sits across two priorities equally: building our internal multi-agent AI platform and delivering agent-based solutions directly to enterprise clients. You will work closely with our engineering team and the Managing Partner. You will have significant autonomy and direct impact on both the product and the business.

Responsibilities

• Design, build, and deploy AI agents and multi-agent systems that solve real business problems for enterprise clients.
• Architect and implement agent orchestration — coordination, handoffs, shared state, and communication between specialized agents within our multi-agent platform.
• Integrate agents with enterprise systems (ERPs, CRMs, accounting platforms, APIs) to execute workflows end-to-end in production environments.
• Build evaluation frameworks and production monitoring for deployed agents — logging agent decisions, tracking accuracy, cost, and latency, and implementing feedback loops.
• Work within client systems to understand existing workflows and translate messy business processes into agent-executable architectures.
• Identify and codify repeatable deployment patterns across engagements to accelerate future delivery.
• Maintain deep, current knowledge of LLM capabilities, agent frameworks, implementation patterns, and the evolving AI product development stack.
• Deliver technical artifacts including agent skills, sub-agents, API integrations, and supporting infrastructure that will be used in production workflows.

• Contribute to internal product development, shaping the architecture and capabilities of our platform alongside the engineering team.

   

Requirements

• Production agent experience — You have built AI agents that are currently running in production for real companies. You can point to systems you built that people use every day.
• Python proficiency — Strong programming skills with Python as your primary language. You ship clean, maintainable production code.
• LLM fluency — Deep working knowledge of prompt engineering, context window management, and model selection. You know when to use a smaller model vs. a frontier model and why.
• Enterprise integration experience — You have connected agents to real business systems: ERPs (Acumatica, NetSuite, SAP), CRMs (Salesforce, HubSpot), accounting platforms (QuickBooks, Xero), or comparable enterprise APIs.
• Evaluation and monitoring in production — You have built observability into agents. You know how to log agent decisions, track accuracy and cost, and build feedback loops that improve agent performance over time.
• Multi-agent orchestration — You have designed or built systems where multiple specialized agents coordinate, hand off tasks, and share state to accomplish complex workflows.
• High agency — You can take a messy business problem and turn it into a working agent architecture without hand-holding. You thrive in ambiguity and move fast with minimal direction.
• Portfolio / case study — You must be able to walk us through at least one agent system you built that is live and being used by a real company. We want to understand the business problem, your architecture decisions, and how it is performing.

Nice-to-Haves

• TypeScript, Java, or a strong second language beyond Python.
• Customer-facing or consulting experience — you have worked directly with clients or stakeholders to scope and deliver technical projects.
• Domain experience in financial services, CPG, legal, or the music industry.
• Cost optimization thinking — token management, caching strategies, model routing to keep agent operating costs viable for clients.
• Experience with workflow orchestration tools (Temporal, Airflow, Step Functions, or similar).

• Former technical founder or early-stage startup experience — you have worn many hats and shipped under resource constraints.

   

How to Apply

Send us your resume and a brief write-up of an agent system you built that is live in production. We want to know: What was the business problem? What was your architecture? How is it performing? If multiple people contributed, tell us which part was yours. Keep it concise — a few paragraphs is plenty.

What We Offer

• Remote-first, global team — work from anywhere.
• Direct impact — you will shape both our products and our client engagements from day one.
• Small team, no bureaucracy — decisions happen fast, your work ships fast.
• Exposure to diverse enterprise AI challenges across multiple industries and verticals.

• Competitive compensation dependent on experience.

   

HELO Solutions LLC is a Delaware-based company. We are an equal opportunity employer committed to building a diverse team.

We are currently looking for a Senior Full Stack PHP Developer to join a professional German-based product company team that designs innovative eHealth solutions for hospitals.

You will work on a stable healthcare product, contributing to backend architecture and supporting frontend functionality where needed.

Qualifications:

• 5 years of experience with PHP development (8.4 is used)
• 3 years of experience with Symfony 4 or higher (6.4 is used)
• Experience with Doctrine, MariaDB
• Experience with Twig
• Experience with REST API
• Experience with Linux/Debian
• Knowledge of JavaScript, jQuery (up to 10–20% of tasks)
• Knowledge of SASS
• Good English language skills both written and spoken

Nice to have:

• Experience with Cypress
• Experience with Unit tests

Your tasks:

• Develop top-notch and maintainable software solutions, implementing modern engineering practices to ensure high product quality
• Engage in technical discussions to identify the best solutions and proactively propose innovative ideas
• Collaborate effectively with team members and management

What you can expect from us:

• Flexible working hours and a healthy work-life balance
• 24 paid vacation days per year + 11 public holidays + paid sick leave
• Fully remote cooperation (Ukraine or any EU country)
• PE accounting support (Cooperation is possible via Ukrainian PE (FOP) only)
• Modern equipment and a powerful laptop
• Flat structure with short decision-making cycles
• Direct collaboration with a German product company

Collaborator is a PR distribution marketplace created to help SEO specialists and marketers distribute content on websites and social media.

We are looking for a remote, full-time Onboarding & Sales Manager to join our team and run product demos, onboard new clients, and support their success on the platform.

 Key responsibilities:

• Conduct product demos for potential clients in US time zones (EST/PST), clearly explaining platform features and value based on client needs;
• Onboard new clients: guide them from signup to a confident and effective start on the platform;
• Help clients build and refine their SEO/linkbuilding strategy using Сollaborator.pro, aligned with their business goals;
• Provide hands-on support during the first stages of client activity and answer strategic and product-related questions;
• Collect client feedback and share insights with the product and internal teams to improve the user experience.

What we’re looking for:

• Previous experience in SEO and link building (guest posts, backlinks, PR placements, outreach, etc.);
• Experience in sales, onboarding, customer success, or account management;
• Strong English communication skills (spoken and written), with confidence presenting to clients;
• Ability to work with clients in American time zones;
• Strategic mindset and the ability to recommend optimal approaches for using the platform.

Benefits of working with us:

• Freedom in making decisions that will help to achieve the KPI of the project — we are for proactivity and are always open to new ideas.
• The opportunity to improve your professional skills in working with a growing IT platform.
• Vacation 22 working days per year and paid sick leave.

Other perks:

A welcoming team, ever-ready to lend a hand.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, build long-term trust relations;
• analyse customer needs;
• solve development tasks most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get our job offer, you will have to:

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Clients Service Department;
• Meet with the Head of Clients Service Department, HRD and CEO;
• Accept our offer)

See you soon!

About the Role

We are looking for a strong UX/UI Designer who can independently transform business requirements into scalable, user-centered design solutions. This role requires deep UX thinking, systems mindset, and close collaboration with Product and Engineering teams.

You will work on complex product flows, validate hypotheses, and contribute to the evolution of our design system.
 

Key Responsibilities

• Translate business requirements and product goals into clear UX solutions independently
• Design complex user flows, edge cases, and interaction patterns
• Develop wireframes, prototypes, and high-fidelity UI designs
• Build and improve scalable design systems (tokens, components, variants)
• Maintain and evolve existing design systems to ensure consistency across platforms
• Collaborate closely with Product Managers, Analysts, and Developers
• Present and justify design decisions using data, research, and usability principles
• Validate design solutions through research, product metrics, and experimentation (A/B testing is a plus)
• Ensure high-quality implementation together with engineering
   

Requirements
 

UX Expertise

• Strong understanding of information architecture and interaction design patterns
• Experience designing complex product logic and multi-step flows
• Ability to work with hypotheses and product metrics
• Experience validating design decisions with data and user research

Design Systems

• Proven experience working with scalable design systems
• Deep understanding of design consistency and cross-platform alignment
• Experience collaborating with developers to ensure design implementation quality

Collaboration & Communication

• Experience working closely with Product Managers, Analysts, and Developers
• Ability to confidently present and defend design decisions
• Comfortable working in ambiguous or evolving product environments

Tools

• Strong proficiency in Figma (components, variables, auto-layout, design systems)
• Experience with Framer or similar prototyping tools
• Familiarity with AI-powered design tools is a plus
• Understanding of front-end basics (HTML/CSS) is an advantage

Nice to Have

• Experience in fast-growing product environments (e.g., fintech, SaaS, marketplaces)
• Experience running usability testing sessions
   

What We Offer:

• Competitive salary and benefits.
• Flexible working hours and remote options.
• Opportunities for growth and professional development.
• A creative and collaborative work environment.

For our international client in Berlin we are looking for a Software Engineer with experience in TypeScript with Node.js and Java with Spring Boot.

25-32 eur/h

We are looking for a Software Engineer to join our Application Platform team to help us with a cloud migration project for our subsidiaries. Application Platform provides a range of cloud products for product teams in the company, and our goal is to enable our users to derive maximum value from our products in a self-service manner, operating on a ‘You Build it, You Run it’ model. We provide an integrated AWS platform that hosts over one thousand services on EKS and Serverless environments, serving 1 billion viewer requests daily. We manage CI/CD infrastructure hosted on Jenkins & JFrog which hosts over 90 pipelines. Our product teams monitor and observe their applications using Datadog.

Hard skills:

• Working experience in TypeScript with Node.js and Java with Spring Boot.

• Proficiency in working with PostgreSQL.

• In-depth experience with Docker, networking, and Linux servers.

• In-depth knowledge of Amazon Web Services and interacting with their services and API, for example knowledge in some but not all: CDK, Lambda, RDS, ALB, EC2. 

• Ability to create and consume REST APIs.

Soft skills:

• Pragmatism with an eye on how to simplify complex systems

• A product mindset

• Ability to drive technical decisions, to explain technical decisions and details at varying levels of abstraction (including other engineers and management) 

• Be a mentor and share your knowledge with colleagues

Bonus qualifications:

• Familiarity with Tomcat, .NET, or PHP is a plus.

• Experience with PostGIS is nice to have.

• Being able to read Vue.js code can help with some of the projects.

• An understanding of SOAP helps with migrating some of the legacy services.

Example projects:

• Dockerize an existing service that has production load running on a VPS and deploy the new Dockerized version in a new managed Kubernetes environment.

• Move a PostgreSQL database currently running on a VPS to AWS RDS and migrate data with minimal downtime.

Role Overview

We are looking for a hands-on Product Manager for a 6-month contract to help coordinate product development across several departments at Keyo. This person will help translate strategy into clear product requirements, manage cross-functional execution, and ensure teams remain aligned as we move quickly on multiple initiatives.
The ideal candidate is comfortable operating in a fast-moving startup environment, working across engineering, hardware, AI/ML, partnerships, and operations.

Key Responsibilities
Product Development & Execution
Translate company strategy into clear product requirements, specifications, and roadmaps
Own product planning and execution for key initiatives across software, hardware, and platform integrations
Write clear product requirement documents (PRDs), feature specs, and acceptance criteria
Work closely with engineering teams to prioritize backlog and guide sprint execution

Cross-Functional Coordination
This role will collaborate with multiple departments, including:
Engineering – software platform, APIs, device software
AI / Biometrics – model improvements, enrollment, recognition performance. This is a critical requirement. 
Hardware – device features, firmware, deployment considerations
Partnerships – pilots with strategic partners and global deployments
Operations – deployment readiness, device management, field support
Sales / Business Development – translating customer needs into product features

Pilot & Deployment Support
Help prepare product capabilities for pilot deployments and partner integrations
Coordinate feedback loops between field pilots and product development
Ensure product readiness across device, platform, and partner integrations

Product Communication
Maintain clear documentation across product initiatives
Ensure alignment across teams as priorities evolve
Communicate product progress and risks to leadership

Qualifications
Required
4–8+ years experience in product management or technical product roles
Experience working with cross-functional teams across engineering, hardware, and operations
Ability to translate complex technical concepts into structured product requirements
Strong organizational and communication skills
Comfortable operating in fast-moving startup environments

Preferred
Experience in one or more of the following areas:
Biometrics or identity systems
Biotech or payments infrastructure
Hardware + software integrated products
Developer platforms or APIs
Ukrainian language a plus

Cleverbridge seeks a senior, hands-on Zendesk expert to accelerate execution of H1 2026 CXM roadmap initiatives. The focus is on implementing AI capabilities, expanding automation, increasing self‑service deflection, reducing manual workload, and driving measurable improvement in cost-to-contact metrics.

The primary focus will be on strategic roadmap initiatives and execution acceleration. 

Responsibilities

The contractor will rapidly ramp up on the existing Cleverbridge Zendesk environment, including architecture, workflows, automations, integrations, reporting setup, and AI configuration.

• Audit the current Zendesk configuration and identify opportunities to improve automation and deflection.
• Translate roadmap initiatives into structured, time‑boxed execution plans with milestones.
• Lead hands‑on configuration and implementation of AI and automation capabilities.
• Design scalable automation architecture and clean up existing configuration where necessary.
• Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance.
• Assign and coordinate initiative-related tasks with internal team members where support is required.
• Provide weekly progress updates and highlight blockers or dependencies.

Required Expertise

• Advanced Zendesk Enterprise administration and architecture experience.
• Hands‑on experience implementing Zendesk AI features including AI Agents and Copilot.
• Strong experience building automation frameworks, triggers, workflows, and routing logic.
• Experience designing scalable support operations focused on deflection and cost‑to‑contact reduction.
• Ability to independently scope, structure, and execute complex CX technology initiatives.

About the Client

Our client provides comprehensive operational support and a wide range of expert services to leading insurers, brokers, fleet operators, and automotive manufacturers worldwide.

With more than 3,300 employees across ten countries, the company delivers high-quality solutions at scale for over 1,200 clients. Our client helps the global insurance market handle millions of claims every year in the most efficient and cost-effective way.

The company is currently undergoing an exciting transformation program, where modern software solutions, cloud technologies, and advanced architectural approaches play a key role in driving the business forward.

Role Overview

Innovation Group is looking for an IT Support Specialist who will serve as the first point of contact for internal IT issues and requests.

In this role, you will provide technical support to users, maintain workplace systems and IT infrastructure, and collaborate with internal IT teams to ensure reliable and efficient operations across the organization.

This role is ideal for someone who enjoys troubleshooting, working with IT systems, and delivering high-quality support to internal users.

Responsibilities

• Act as the first point of contact for IT-related issues via phone, in person, or through the ticketing system
• Classify, prioritize, and assign incoming IT support requests and incidents
• Resolve IT tickets and maintain administrative and user documentation
• Collaborate with internal IT specialist teams (Client, Server, Voice)
• Install, configure, and maintain workstations, mobile devices, peripherals, and network components
• Manage user accounts, permissions, and system-related objects
• Monitor IT infrastructure using monitoring tools together with the team
• Support and maintain hardware environments, including client devices, servers, and mobile equipment
• Participate in IT projects and infrastructure improvements

Qualifications

• Higher education in IT, Computer Science, or a related field
• Several years of hands-on experience in IT support
• Experience with Windows domain administration
• Knowledge of network infrastructure and networking fundamentals
• Strong technical understanding of IT systems and troubleshooting processes
• Excellent communication skills (written and verbal)
• Strong problem-solving abilities
• Ability to work independently and responsibly
• Strong customer and service orientation
• Good German language skills
• Good English language skills

N-iX is looking for an IT Infrastructure Project Manager (with German) to support infrastructure and operational initiatives within the German IT team.

About the Client:

Our client provides comprehensive operational support and a wide range of expert services to leading insurers, brokers, fleet operators, and automotive manufacturers worldwide.

With more than 3,300 employees across ten countries, the company delivers high-quality solutions at scale for over 1,200 clients. Our client helps the global insurance market handle millions of claims every year in the most efficient and cost-effective way.

The company is currently undergoing an exciting transformation program, where modern software solutions, cloud technologies, and advanced architectural approaches play a key role in driving the business forward.

This role focuses on managing multiple parallel IT infrastructure projects, ensuring delivery timelines, coordination between teams, and alignment with business needs. The position reports directly to the Director of IT Germany.

Key Responsibilities:

• Manage and coordinate IT infrastructure and operational projects
• Track project timelines, milestones, and deliverables
• Coordinate communication between local IT teams, global IT teams, and business stakeholders
• Monitor project progress and ensure tasks are completed according to plan
• Provide regular project status updates and reporting
• Support project governance, documentation, and risk tracking

Required Experience:

• Proven experience in IT Project Management, preferably within infrastructure or IT operations
• Ability to coordinate multiple stakeholders across technical teams and business units
• Strong organizational and communication skills
• Experience working in international and distributed IT environments
• Basic understanding of IT infrastructure and cloud environments (Azure preferred)
• Familiarity with server environments and infrastructure operations
• Ability to quickly understand and adapt to new technologies
• Experience working with Jira, Confluence Microsoft Project and (M365 environment)
• English and German – Upper-intermediate or Advanced level is required

Typical Projects (Key Focus):

• Migration of on-premise systems to Microsoft Azure
• Implementation and optimization of Azure Virtual Desktop (AVD)
• IT integration projects after company acquisitions
• Infrastructure improvements based on penetration test results
• Cost optimization and infrastructure efficiency initiatives
• Coordination of third-party vendors delivering IT solutions