Jobs at Djinni

Your future responsibilities:

• Conversation Design
  • Design end-to-end customer conversations for AI assistants across banking use cases.
  • Create dialogue flows, conversation scenarios and response strategies for real-world customer interactions.
  • Define assistant behavior, personality, tone of voice and communication principles.
  • Design handling of ambiguous requests, error situations, escalations and fallback scenarios.
  • Build reusable conversation patterns that can scale across multiple products and services.
• Generative AI & Prompt Design
  • Develop, test and optimize prompts for LLM-powered assistants.
  • Design and refine AI instructions, guardrails and response frameworks.
  • Collaborate with AI engineers to improve response quality and customer experience.
  • Support implementation of RAG and Agentic AI capabilities.
  • Evaluate AI answers for accuracy, consistency, compliance and customer value.
• Continuous Improvement
  • Analyze conversation logs and customer interactions.
  • Identify friction points, failure patterns and opportunities for improvement.
  • Define and monitor conversational KPIs.
  • Participate in AI testing, evaluation and prompt optimization cycles.
  • Drive ongoing improvements in containment, resolution and customer satisfaction.

Your skills and experience:

• 3+ years of experience in Conversation Design, Chatbot Design, Voicebot Design, Conversational UX or related fields.
• Experience designing customer interactions for chatbots, virtual assistants or AI-powered services.
• Experience working with Generative AI and Large Language Models.
• Understanding of conversation architecture, dialogue design and natural language interaction principles.
• Experience writing, testing and improving prompts.
• Strong analytical skills and ability to work with conversation logs and interaction data.
• Excellent written communication skills.
• Fluent English.

Nice to have:

• Experience with banking, fintech or customer service environments.
• Experience with RAG solutions and Agentic AI systems.
• Experience with platforms such as Genesys, Cognigy, Kore.ai, Microsoft Copilot Studio, Dialogflow or similar.
• Knowledge of conversational analytics and evaluation methodologies.
• Experience designing both chat and voice experiences.

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank. 
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns. 
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. 
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages. 
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT security, leadership, agile, сorporate library. 
• Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs. 
• Career opportunities: we encourage advancement within the bank across functions. 
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink. AI: building expertise and actively integrating into processes. 
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes. 

Why Raiffeisen Bank? 

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter! 
• One of the largest lenders to the economy and agricultural business among private banks. 
• Recognized as the best employer by EY, Forbes, Robota.ua, Stud-Point, Delo.UA, NV, Odgers, UAFIC. 
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ). 
• One of the largest IT product teams among the country’s banks. 
• One of the largest taxpayers in Ukraine; 6 billion UAH were paid in taxes in 2025. 

Opportunities for Everyone: 

• Raif is guided by principles focused on human development and the well-being of 5,000 employees and over 2.5 million clients. 
• We uphold the principles of diversity, equity, and inclusion. 
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to meet your specific needs. 
• We collaborate with students and experienced professionals alike, creating opportunities for growth at every stage of a career 

You matter at Raif! 

Want to learn more? — Follow us on social media:

Facebook, Instagram, LinkedIn

Your future responsibilities:

• Design and develop conversational AI and agentic solutions for mobile banking customer support
• Build AI orchestration and dialogue flows integrating multiple specialized AI agents and backend capabilities
• Integrate AI agents using A2A (Agent2Agent) and MCP (Model Context Protocol)
• Design and implement RAG-based solutions using different retrieval strategies, knowledge sources and vector databases
• Build search and reasoning graphs for multi-step customer request resolution
• Integrate AI solutions with banking APIs and customer data, ensuring secure and controlled access
• Develop microservices and REST APIs supporting AI and agent workflows
• Implement tool calling, function calling and agent-to-agent workflows
• Build reliable routing, fallback and human handoff mechanisms
• Develop automated tests for AI workflows, integrations and APIs
• Build and maintain CI/CD pipelines
• Monitor, troubleshoot and continuously improve AI solutions in production

Your skills and experience:

Core Software Engineering (Must Have)

• Strong commercial experience in Java and building scalable microservices / distributed systems.
• Solid understanding of software architecture, clean code principles, design patterns, and RESTful API design.
• Experience integrating complex enterprise APIs and heterogeneous data sources with robust auth/security (OAuth2, OIDC, secrets management).

AI & Agentic Systems (Must Have)

• Proven track record of developing production-grade LLM-powered applications, AI agents, and workflows (state machines / graphs).
• Hands-on experience with RAG architectures: advanced retrieval (hybrid, semantic, reranking), embeddings, and vector databases.
• Deep understanding of tool/function calling, context management, and emerging protocols (MCP, Agent-to-Agent).
• Awareness of LLM-specific security & safety: prompt injection mitigation, sandboxed tool execution, data privacy, and access controls.

Infrastructure, Testing & Observability

• Cloud & DevOps fundamentals: AWS, Docker, Kubernetes, CI/CD, and Linux.
• Strong testing culture: unit/integration testing, testing distributed systems, and evaluation of non-deterministic LLM outputs.
• Production observability: distributed tracing, logging, metrics, and AI tracing/evals.

Nice to Have

• Experience with frameworks and orchestrators: LangGraph, LangChain, ADK, or similar.
• Hands-on experience with Qdrant, OpenSearch, or Elasticsearch.
• Building and operating MCP servers in enterprise environments.
• Event-driven architectures (Kafka, RabbitMQ, SQS).

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

Our team is made up of professionals who know how to achieve great results and love challenges. We are currently actively looking for an PR or Community Manager to join our team to achieve better results together. Together we can bring the funniest ideas to life!

Responsibilities

• Manage and grow our social media channels: posting, replies, comments, direct messages, and engagement.
• Create and adapt content for social media, community updates, announcements, FAQs, and user communication.
• Manage and monitor key community and reputation platforms, including Discord, Reddit, forums, review websites, groups, and other relevant online spaces.
• Participate in relevant discussions naturally and professionally, without spammy promotion.
• Monitor reviews, ratings, mentions, comments, user feedback, complaints, and common questions.
• Find new relevant platforms and communities where our target audience is active.
• Share clear feedback summaries with marketing, product, support, and compliance teams.

• Help keep all public communication accurate, brand-safe, and aligned with US Sweepstakes Casino guidelines.

   

Requirements

• Experience in community management, social media, crowd marketing, ORM, or a similar role at least 3 years.
• Strong written English and ability to communicate clearly with a US audience.
• Experience with social media, online communities, review platforms, forums, Discord, and Reddit.
• Ability to create content independently: posts, replies, updates, community messages, and basic visuals.
• Strong skills in using AI tools and different digital tools for content creation, research, monitoring, automation, and task organization.
• Understanding of how to communicate naturally in communities without aggressive promotion.
• Ability to monitor many channels, prioritize tasks, and work independently.
• Interest in Sweepstakes Casino, social casino, iGaming.

• Good judgment, attention to detail, and ability to follow brand and compliance guidelines.

   

Nice to Have

• Experience with Sweepstakes Casino, social casino, iGaming, or affiliate projects.
• Experience with Reddit and Trustpilot;
• Experience creating visual content with AI tools or design tools.
• Experience with social listening, review monitoring, or reputation management tools.
• Basic understanding of responsible gaming and compliance-sensitive communication.

Remote Phone Sales Specialist (Customer Retention), USA

Location: Remote (must be physically located in an eligible U.S. state)
Type: Full-time, independent contractor (B2B)
Pay: $3,000/month, plus KPI-based performance pay and bonuses after the probation period

About us
We're a sweepstakes gaming company growing our phone sales team. We're hiring two driven sales professionals to reach out to players who have already signed up on our platform.
 

About the role
This is a sales role, not customer support. You'll call a ready-made list of registered users, share current promotions and bonuses, and guide them toward their next step on the platform. If you're confident on the phone, quick to build rapport, and motivated by results, you'll do well here.

What you'll do

• Make outbound calls to registered users from a prepared contact list
• Present current offers, promotions, and bonuses
• Handle objections and keep conversations positive and engaging
• Move customers toward the target action
• Take inbound calls from customers who call back
• Follow company scripts and internal processes
• Hit performance targets once the KPI system is in place
   

What we're looking for

• 1+ year of sales experience, ideally by phone (telesales, inside sales, outbound or call center sales, customer retention)
• Fluent, confident spoken English for calls with U.S. customers
• Strong objection-handling skills and an easy way of connecting with people
• An energetic, results-focused attitude
• Physical location in an eligible U.S. state (see below)
   

Nice to have

• Background in iGaming, casino, or sweepstakes. Not required, since we provide product training.
   

Schedule

• Monday to Friday, 10:00 AM to 7:00 PM Eastern Time
• Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
   

What we offer

• $3,000 per month, with the company covering applicable income tax on top
• KPI system and extra bonuses after probation
• 5 days of paid time off every 6 months
• Short product training if you're new to iGaming
• 100% remote work
   

Eligibility
Because of local regulations, we can't accept applicants living in California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee, or Washington. Residents of all other U.S. states are welcome to apply.

Ми шукаємо Art Director / Art Lead на проєктну зайнятість, який разом зі своєю командою візьме на себе візуальну частину наших мобільних ігрових проєктів (Social Casino, Casual).
 

Якщо ви маєте сильне портфоліо, досвід лідерства та команду художників, з якою можете реалізувати повний цикл арт-девелопменту — ця можливість саме для вас.
 

 Основні обов’язки:

• Визначення та реалізація креативного бачення проєктів на основі GDD.
• Планування та естімація візуальнихі елементів відповідно до GDD.
• Контроль якості, дедайнів, оцінок та бюджетів.
• Співпраця з основною командою  (гейм дизайнер, РМ).
• Створення та редагування 2D-асетів для ігрових проєктів.
• Використання AI-інструментів у творчому процесі.
  
   

Обов’язкові навички та досвід:

• Можливість самостійного ведення проекту під ключ
• 3+ років досвіду в ролі Art Director / Art Lead у комерційних ігрових проєктах.
• Досвід у створенні мобільних ігор.
• Керівництво командою художників
• Ведення проєктів до релізу.
• Практичні навички створення 2D-графіки та застосування принципів анімації.
• Впевнене володіння Photoshop, досвід використання AI-інструментів.
• Досвід створення візуальних ефектів, постобробки та оптимізації.
• Добре знання анатомії, теорії кольору, композиції.
  
   

Що пропонуємо ми:

• Повна гнучкість: віддалена співпраця
• Гнучкий графік — обирай свій ритм роботи.
• Проєктний формат — чіткі цілі, зрозумілі дедлайни та свобода у виборі підходів.
• Творча автономія — ви з командою формуєте візуальний стиль 
• Простір для розвитку — твої ідеї не просто слухають, а реалізовують у реальному продукті.

We are looking for an Art Director / Art Lead for a project-based role who, together with their team, will guide the visual direction of our mobile game projects (Social Casino, Casual).

If you have a strong portfolio, leadership experience, and a team of artists ready to deliver a full art development cycle, this opportunity is for you.

Key Responsibilities:

• Define and implement the creative vision of projects based on the GDD
• Plan and estimate the visual elements according to the GDD
• Collaborate closely with the core team (Game Designer, Project Manager)
• Manage quality control, timelines, estimates, and budgets.
• Create and refine 2D assets for various game projects.
• Integrate AI tools into the creative process.
  
   

Must-have skills and experience:

• Capability to lead projects independently from concept to delivery
• 3+ years of experience in commercial projects as an Art Director or Art Lead.
• Hands-on experience in mobile game development.
• Proven leadership of artist teams.
• End-to-end project experience, including release.
• Ability to manage multiple projects and teams simultaneously.
• Strong practical skills in creating 2D assets and applying animation principles.
  
   

Nice-to-have skills:

• Proficiency in Photoshop and experience with AI-based tools.
• Experience with visual effects, post-processing, and graphic optimization.
• Solid knowledge of anatomy, color theory, and composition.
  
  
   

What we offer:

• Complete flexibility: remote collaboration.
• Flexible schedule: choose your own working rhythm.
• Project format: clear goals, understandable deadlines, and freedom in choosing approaches.
• Creative autonomy: you and your team shape the visual style. 
• Room for growth: your ideas won’t just be heard — they’ll be implemented.
   

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market.

As we continue to grow and scale our operations, we are looking for a System Administrator to manage and maintain our internal IT infrastructure, ensure the security and reliability of corporate systems, and support our distributed teams.

This role is ideal for a proactive, hands-on specialist who can independently manage IT operations, improve existing processes, and implement scalable infrastructure solutions.
 

Key Responsibilities:

IT Infrastructure & System Administration

• Manage, maintain, and optimize the company's internal IT infrastructure, systems, and services.
• Administer Windows, Linux, and macOS environments.
• Manage corporate cloud services, email systems, domains, DNS, VPN, and network configurations.
• Monitor infrastructure performance, troubleshoot technical issues, and ensure system availability.
• Implement backup, recovery, and infrastructure monitoring solutions.

IT Security & Access Management

• Manage employee accounts, permissions, and role-based access to corporate systems.
• Implement and maintain security policies, MFA, VPN, and secure authentication mechanisms.
• Manage onboarding and offboarding processes, including access provisioning and revocation.
• Monitor security risks, identify vulnerabilities, and implement preventive measures.
• Ensure secure handling of corporate data and sensitive information.

Corporate Tools & Technical Support

• Administer corporate services such as Google Workspace, Microsoft 365, Slack, Jira, Confluence, and other business tools.
• Provide technical support to employees across different departments.
• Troubleshoot software, hardware, connectivity, and access-related issues.
• Manage software licenses, subscriptions, and corporate IT assets.
• Maintain technical documentation, IT procedures, and infrastructure inventories.

Process Optimization & Automation

• Automate routine administrative tasks using scripts and available tools.
• Develop and improve internal IT processes to support company growth.
• Collaborate with Development, Product, Security, and Operations teams on infrastructure-related tasks.
• Participate in infrastructure improvements, system integrations, and IT-related projects.
   

What We're Looking For

• 4+ years of experience as a System Administrator, IT Administrator, or IT Infrastructure Specialist.
• Strong knowledge of Windows and Linux administration; experience supporting macOS.
• Experience administering Google Workspace and/or Microsoft 365.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and routing.
• Hands-on experience with access management, IAM, MFA, and security best practices.
• Experience with cloud infrastructure such as AWS, Azure, or Google Cloud.
• Knowledge of backup solutions, monitoring tools, and disaster recovery principles.
• Experience with scripting and automation (Bash, PowerShell, or Python).
• Ability to troubleshoot technical issues independently and manage multiple priorities.
• English proficiency sufficient for technical documentation and communication with international teams.
   

Nice to Have

• Previous experience in iGaming, FinTech, SaaS, or other high-availability digital products.
• Experience supporting distributed, remote-first international teams.
• Familiarity with Docker, CI/CD pipelines, and basic DevOps practices.
• Experience with Cloudflare, SSO, identity providers, and endpoint management solutions.
• Understanding of security and compliance requirements in regulated industries.
• Experience implementing IT infrastructure and security processes from scratch.

Місія ролі:
Забезпечити операційний кіберзахист AI-платформи та AI-сервісів: security monitoring, incident response, vulnerability management, IAM control, auditability, detection engineering і взаємодію з внутрішніми або зовнішніми SOC/IR-командами. Це роль, яка відповідає за те, щоб AI-рішення не були “чорною коробкою” з точки зору безпеки, логування, реагування та контролю.

Обов’язки:
- Налаштування security monitoring для AI-платформи;

- Визначення обов’язкових security logs для AI-сервісів, API, admin actions;
- Побудова detection rules та alerting;
- Управління vulnerability backlog;
- Контроль IAM, privileged access і audit logs;
- Підготовка incident response playbooks;
- Проведення security reviews перед production release;
- Взаємодія з DevOps, AppSec, PM і зовнішніми security-партнерами;
- Участь у прийманні vendor-рішень з точки зору operational security.

Вимоги:
- 4+ роки досвіду в SecOps, SOC, infrastructure security або security engineering; 
- Досвід роботи з SIEM/log management: Microsoft Sentinel, Splunk, Elastic, OpenSearch, Wazuh або аналоги;
- Практичний досвід incident response: triage, containment, escalation, post-incident review;
- Досвід vulnerability management: scanning, prioritization, remediation tracking; 
- Розуміння IAM, MFA, privileged access, RBAC, service accounts;
- Розуміння Linux hardening, network security, firewalling, TLS, VPN;
- Досвід створення security playbooks/runbooks;
- Вміння читати технічні логи та знаходити аномалії.

Буде перевагою:
- Досвід Kubernetes/container security;
- Досвід з MITRE ATT&CK, NIST, ISO 27001;
- Досвід у regulated або critical environments; 
- Досвід побудови detection rules для API, identity, infrastructure та application events;
- Досвід інтеграції security logging з DevOps/MLOps платформами;

- Досвід у GovTech.
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

Умови для цивільних:

-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.

FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.

As the business scales, FCE is strengthening its operations function to ensure efficient trade execution, reliable settlements, accurate reconciliations, and secure management of fiat and digital assets.
 

JOB OVERVIEW

We are looking for an Operations Analyst to support and manage day-to-day operational activities across our digital asset trading business.
 

The key objective of the role is to ensure the smooth end-to-end processing of OTC trades, payments, settlements, and digital asset transactions while maintaining operational accuracy, supporting liquidity management, and ensuring compliance with internal procedures and applicable regulatory requirements.
 

The ideal candidate has hands-on experience in operations within a crypto exchange, broker-dealer, or OTC trading environment and understands the operational specifics of fiat and virtual asset transactions.
 

KEY RESPONSIBILITIES

• Manage the end-to-end trade lifecycle, from obtaining and evaluating quotes from liquidity providers to trade execution with clients.
• Oversee trade settlements, monitor transaction statuses, and investigate and resolve settlement issues.
• Process and monitor client fiat and virtual asset deposits and withdrawals, identifying and resolving transaction exceptions.
• Maintain liquidity provider and counterparty configurations and prepare operational data for internal and regulatory reporting.
• Support the Finance Department with daily reconciliations, investigate discrepancies, and coordinate their resolution.
• Support liquidity management activities, including executing approved treasury transactions.
• Identify and escalate operational exceptions and unusual activity, support compliance reviews, and maintain accurate records in line with internal policies and regulatory requirements.
• Collaborate with Technology and Product teams to report system issues, test platform updates, and support the automation and improvement of operational processes.
• Act as the day-to-day operational point of contact for banking partners, custody providers, and liquidity providers.
• Ensure the accuracy, completeness, and timely processing of operational transactions and records.
   

QUALIFICATIONS & SKILLS

• At least 2 years of operations experience at a crypto exchange, broker-dealer, OTC desk, or a similar financial services company.
• Working knowledge of blockchain technology and virtual assets.
• Practical experience with trade settlement, payment operations, or transaction processing.
• Understanding of OTC and RFQ trading workflows, including quotes, spreads, slippage, basis points (bps), and fee calculations.
• Familiarity with digital asset custody solutions and wallet management platforms.
• Strong analytical skills and the ability to investigate discrepancies and resolve operational issues.
• High attention to detail, accuracy, and a structured approach to handling transactions and documentation.
• Ability to work cross-functionally with Finance, Compliance, Technology, and Product teams.
• Good communication and coordination skills when working with external counterparties and internal stakeholders.

• Languages: Native Russian or Ukrainian; English at B2–C1 level (Upper-Intermediate to Advanced), with the ability to communicate confidently in a professional environment.

  
  LANGUAGES & TEAM ENVIRONMENT

• FCE is an international team with colleagues from Arab countries, the Netherlands, the UK, Australia, Belarus, Ukraine, Kazakhstan, Georgia, and other countries. We communicate internally in both English and Russian, so fluency in Russian or Ukrainian at a native level and a strong command of English (B2–C1) are essential for effective collaboration with colleagues across different teams and locations.
   

WOULD BE A PLUS

• Experience working in a VARA-regulated environment in the UAE.
• Familiarity with regulatory reporting requirements and operational controls in the virtual asset industry.
• Experience with treasury operations, liquidity management, and fiat-to-crypto or crypto-to-fiat transactions.
• Experience working with banking partners, payment service providers, liquidity providers, and digital asset custodians.
• Knowledge of operational risk management and transaction monitoring procedures.
   

WORKING CONDITIONS & BENEFITS

1. Compensation: Competitive compensation based on experience.
2. Vacation: 20 working days per year.
3. Sick Leave: 10 days per year.
4. Days Off: 5 days per year.
5. Public Holidays: 8–10 days per year, depending on the holiday calendar of different countries.

We are looking for a Head of Electronics Department - a leader responsible for the organization and outcome of the company's electronic product development process: from the requirements of the technical specifications to a finished, stable product suitable for serial production and operation in combat conditions.
 

This role is about managing the engineering team, processes and quality of solutions, with a deep understanding of the specifics of electronic development at MilTech.
 

The Head of Electronics Department is responsible for the coordinated work and development of the team, which includes: circuit engineers, PCB development and tracing specialists, embedded developers.
 

Main tasks:
 

- Organization of the electronics development process in accordance with the requirements of the technical specifications: from the formation of architecture and technical solutions to the validation of the finished product.
- Management of the life cycle of the electronic part of the product: prototype → testing → refinement → serial product.
- Work planning, prioritization of tasks, control of deadlines and quality of execution.
- Ensuring effective interaction between circuit engineers, PCB engineers and embedded developers.
- Coordination with related departments: R&D, production, testing, service, combat readiness.
- Monitoring compliance of developments with production, operation and maintainability requirements.
- Analysis of technical risks and decision-making on their minimization.
- Implementation and improvement of development standards, documentation and internal processes.
- Team development: mentoring, competency assessment, development plan formation, improvement of technical culture.
- Formation of an environment of responsibility for the result, not only for the performance of tasks.

Our expectations: 
 

- Higher technical education (electronics, radio engineering, embedded systems or related areas).
- Experience in electronic development (hardware / embedded) and understanding of the full product development cycle.
- Experience in managing an engineering team or willingness to take on a leadership role.
- Understanding of processes: circuit design, PCB development and tracing, embedded development, electronics integration and testing.
- Ability to work with technical specifications, transform requirements into realistic technical solutions and plans.
- System thinking, responsibility, ability to make decisions under uncertainty.
- Strong communication skills and ability to work with different stakeholders.
- Experience in MilTech / Defense or related areas will be an advantage.

We offer: 
 

- Official employment from the first working day in accordance with the labor legislation of Ukraine: you can work calmly and be calm about vacation, sick leave and social contributions. Your present and future are protected.
- Competitive remuneration: a transparent system of reviews and tracking market dynamics allows us to maintain a fair level of remuneration.
- Career growth and professional development system: you can develop both horizontally and vertically in the structure. The company is interested in long-term cooperation and professional development of employees.
- Work in a dynamic team with advanced technologies: the company works in a cutting-edge field and our results tomorrow are ensured by our dynamics today.
- Medical insurance: our people are our value, so we invest in their physical and mental health. 100% compensation.
- English language improvement courses: regardless of your current level of English, you can improve or maintain your current level. 100% compensation.
- Relocation package for a safe and comfortable move to Kyiv: you will have a budget, a good realtor and support for moving from the HR team.
- Booking: the registration procedure works from the first working day.
- Office work format: a comfortable office with shelter and walking distance from the metro.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.
 

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Experience in the iGaming industry
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

• Build and develop CRM and retention strategies for casino products
• Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
• Create segmentation strategies and personalized communication flows
• Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
• Optimize communication funnels and player engagement strategies
• Collaborate with Product, VIP, BI, Content, and Dev teams
• Manage and mentor the CRM team
• Conduct 1:1 meetings, performance reviews, and team coaching
• Set KPIs and monitor team performance
• Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
• Work with automation and trigger-based campaigns
• Launch and optimize A/B tests
• Prepare technical tasks for BI and development teams
• Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of CRM experience in iGaming
• 1+ year of leadership or team management experience
• Strong understanding of player lifecycle and retention mechanics
• Experience working with Tier-1 / European GEOs
• Hands-on experience with CRM platforms and campaign management
• Strong analytical skills and understanding of CRM metrics
• Experience with multichannel communication strategies
• Ability to work in a fast-paced startup environment
• Strong communication and organizational skills
• English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Network Engineer to join us.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Key tasks:

• providing network equipment administration at multiple data centers;
• performing the routine and emergency maintenance works on network equipment;
• dealing with requests from external and internal clients;

• directly participating in internal projects (developing network, connecting new locations, implementing new equipment, automation).

   

Requirements:

• proficiency in LAN/WAN principles;
• strong understanding of dynamic network protocols (BGP/OSPF);
• understanding L2-networking: VLANs, xSTP family, LACP, Redundancy (LACP/VRRP/etc);
• ability to perform basic network troubleshooting;
• English level sufficient for reading technical documentation and communicating with customers (Intermediate at least);

• ability to learn, communication skills, willingness to take in and analyze large amounts of new information (mostly technical in English).

   

Will be a plus:

• experience with network equipment from Extreme, Juniper or Nokia;
• EVPN and/or MPLS knowledge;
• certifications from network equipment and software vendors;

• experience in telecom and/or datacenter networking.

   

What do we offer:

• work in a team of professionals at international level;
• mentor assistance, learning modern IT technologies;
• opportunity to practice and improve your English;
• сorporate English Program Compensation;
• comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
• excellent pay and all necessary equipment;
• remote work from Bratislava with the possibility to use our co-working space;
• relocation support to Slovakia;
• support of legalization in Slovakia if needed.

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.