Jobs at Djinni

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you — join us as an Operational Manager, OTC solutions!
 

Requirements:

— Experience with OTC desks and trading platforms
— Understanding of AML/KYC/KYB/KYT
— Understanding of the regulatory environment
— Experience working with external partners (liquidity providers, FX/crypto brokers, OTC providers)
— Strong analytical and management skills
— English level B2 or higher
— Strong sales-oriented background

Responsibilities:

— Align and coordinate with teams
— Monitor the execution of business tasks assigned to the teams
— Analyze performance indicators and prepare reports
— Conduct competitor analysis and identify new solutions in the OTC market

Working conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.
— Health insurance.

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

We are seeking an RPA Developer for our client to join a multidisciplinary team that includes frontend and backend developers, data engineers, data scientists, QA engineers, cloud engineers, and project managers. The ideal candidate is a strong problem solver who can work independently in a fast-paced, evolving environment. Experience with Power Automate Desktop and the broader Power Platform is highly desirable, along with familiarity with Blue Prism. A working knowledge of Python and SQL is required—while deep expertise is not necessary, these technologies should be well understood and not new to the candidate.

• Responsibilities:

  • Design, develop, and deploy RPA solutions using Power Automate and Blue Prism
  • Implement and configure RPA software robots to execute tasks and streamline processes
  • Collaborate with cross-functional teams to integrate RPA solutions with existing systems and applications.
  • Troubleshoot and resolve issues related to RPA processes and bots in a timely manner.
  • Conduct unit testing and validation of RPA solutions to ensure accuracy and reliability.
  • Stay updated on the latest RPA trends, tools, and best practices.

• Mandatory Skills Description:

  • Overall experience in a related field of more than 7 years
  • Bachelor's degree in Computer Science or a related field.
  • 2y+ experience with Power Automate Desktop
  • Familiarity with Power Platform in general
  • Familiarity with RPA concepts and tools (advantage if Blue Prism)
  • Python programming skills
  • Proficient with SQL
  • Proficient with Python or C#
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and collaboration skills.
  • Proactive attitude and a willingness to learn and adapt in a fast-paced environment.

• Nice-to-Have Skills Description:

  • Experience with performance testing and profiling
  • Experience integrating with cloud infrastructure platforms, in particular Microsoft Azure
  • Understanding of Financial Mathematics

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients

Who we are looking for:

We are looking for an experienced, Ukraine-based Lawyer with strong knowledge of local legislation. This role includes standard legal duties as well as in-depth research of clients and partners, client screening, KYC, and due diligence.

Responsibilities:

• Assist gaming operators in understanding and complying with regulatory and licensing requirements to ensure they operate legally within local jurisdiction.
• Guide clients through obtaining and maintaining required licenses, including applications, documentation, and regulatory inquiries
• Draft and reviewing new contracts, agreements, and legal documents.
• Conduct legal research and analysis of different jurisdictions related to software licensing, gaming, and other industry-related topics.
• Conduct due diligence on potential partners
• Negotiate and finalize contract terms for game development, distribution, and partnerships.
• Keep track of tasks and deadlines to ensure that legal assignments are completed on time.
• Assist and check documents for accuracy, ensure confidentiality and data security.

Requirements:

• Proven legal work experience of at least 3 years in the legal field (preferably in Gambling).
• Law degree.
• Demonstrated high levels of initiative.
• Strong communication skills.
• Exceptional proficiency in written and spoken English.
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. How many years of experience do you have practicing law in Ukraine, and what areas of Ukrainian legislation are you most familiar with?
3. What are your Monthly salary expectations for a long-term, part-time position (20h per week)?
4. What is your notice period and how soon can you join ?

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.
• Support and administer Azure SQL databases.
• Work with API services.

Requirements:

• Deep knowledge of operating systems:
  • Practical experience in administering Azure, Microsoft 365 and Windows Server.
  • Understanding of the architecture and specifics of each operating system, including deep knowledge of Linux.
  • Experience with command-line interfaces and graphical user interfaces of OS.
• Troubleshooting and support skills:
  • Experience in solving complex problems in Windows environment.
  • Ability to analyze event logs and other tools to diagnose issues.
• Security and access management:
  • Understanding of principles and methods of security in Windows environment.
  • Experience with authentication and authorization mechanisms.
• Automation and scripting:
  • Ability to write PowerShell scripts.
• Communication skills and teamwork:
  • Good communication skills for working with clients and colleagues.
  • Ability to effectively document processes and solutions.
• Education and certifications:
  • Higher education in the field of information technology or a related area.
  • Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate).

Qualifications:

• Knowledge of Azure SQL databases.
• Experience working with API services.
• A minimum of 5 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services (AD, GPO, DNS, ADFS, etc.).
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Description

This organization operates within the dynamic manufacturing and industrial sector, delivering advanced technological solutions and precision equipment. It serves a diverse clientele, including large-scale manufacturers and specialized industrial enterprises, by enhancing operational efficiency and product quality. The company is positioned as a key innovator, providing critical tools and systems that drive progress in various industrial processes. Its offerings often encompass sophisticated instrumentation, automation platforms, and materials science applications. Through its contributions, the entity plays a vital role in advancing industrial capabilities and fostering innovation across global production landscapes.

Requirements

• Possessing 0-1 years of foundational experience in quality assurance, demonstrating a keen interest in software testing methodologies, and a commitment to learning within an enterprise environment.
• This role operates within a flexible work model, allowing for remote collaboration from various locations across Ukraine while fostering team engagement through virtual platforms and occasional on-site meetings as required.

Required Skills:

• Demonstrating a foundational understanding of Quality Assurance (QA) principles and basic testing concepts, eager to apply theoretical knowledge in practical scenarios.
• Exhibiting basic knowledge of Sonar or similar code quality analysis tools, with a willingness to learn and utilize them for static code analysis and issue identification.

Job responsibilities

• Assist in the execution of manual test cases under the guidance of senior QA engineers.
• Support the documentation of test results and identified defects in tracking systems.
• Participate in the review of functional specifications and design documents to understand testing requirements.
• Collaborate with team members to reproduce reported issues and verify bug fixes.
• Help prepare test data and configure test environments for various testing activities.
• Observe and learn best practices in quality assurance processes and methodologies.
• Contribute under guidance to the creation and maintenance of basic test plans and test scenarios.
• Assist in performing regression testing to ensure existing functionalities remain stable after changes.
• Support the analysis of test results to identify trends and potential areas for improvement.
• Learn to utilize basic QA tools, including those for defect tracking and test case management.

We are looking for an experienced Insurance Software Architect with strong hands-on development experience to join a 6-month engagement for an international insurance project.

The specialist will work on API integrations between a broker management system and the Instanda insurance platform, as well as support the data layer and system architecture.

Requirements:
• Strong software architecture and backend development background

• Experience with Instanda front-office insurance platform
• Experience with API integrations and distributed systems
• Experience working with insurance platforms and broker systems
• Knowledge of data layer / data integration architecture
• Commercial experience in the insurance domain is a must
• Ability to work independently in a fast-paced environment

Project details:

• Start: within 10 days
• Duration: ~6 months
• Remote collaboration
• B2B full-time/part-time collaboration model

Gamzix is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 140+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.
We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.

We are looking for a strong Junior Manual QA Engineer who is eager to grow together with the team, contribute to product quality, and build a solid foundation in testing processes within a fast-paced environment.

Key Responsibilities

• Test web-based slot games across mobile and desktop platforms
• Execute and maintain test cases in TestRail
• Track bugs and collaborate with the team via JIRA
• Work closely with frontend developers, animators, game producers, and artists
• Follow internal QA processes and workflows (test plans, estimation tracking, etc.)
• Continuously improve existing test cases and suggest optimizations
• Participate in team meetings and communicate test progress

Requirements

• Experience in iGaming domain — slot games — is a must
• Structured mindset — ability to plan and organize your work efficiently
• Basic understanding of client-server architecture
• Experience with TestRail and JIRA (or readiness to learn quickly)
• Ability to create, execute, and improve test cases and test runs
• Strong attention to detail and eagerness to follow existing processes
• Team player with good communication skills
• Upper-Intermediate English is a plus (not a must)
• Prior experience in gaming or slot testing is a plus, not a requirement

Benefits

• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, paid taxes
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• State holidays are paid
• Medical Insurance
• Courses/training reimbursement
• Referral bonus, if you bring people as talented as you
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Description

Our client is an innovative manufacturer of medical devices in the United States, producing devices and software applications.

In this project, you will have a great opportunity to be involved in the full development life cycle of medical software, which is designed to assist individuals by processing information from medical devices to identify health trends and track daily activities. In addition, there are opportunities to work with medical devices, in the scope of end-to-end testing.

Requirements

• 4+ years of dedicated experience testing complex software systems without user interfaces (i.e. API testing)
• Proven track record of independently developing, executing, maintaining, and enhancing robust automated test scripts and frameworks
• 4+ years of strong, hands-on coding experience with Java
• Experience with Selenium WebDriver, RestAssured
• Solid understanding and independent application of QA practices (black box testing, risk-based testing, system testing, regression testing, exploratory testing)
• Test Coverage & Mocking strategies

Must have:

• Test Automation Experience: API (backend) testing (4+ years)
• Test Automation Frameworks: RestAssured, Selenium
• Programming Languages: Java (4+ years)
• Tools: Postman, event logging (Splunk/Datadog), CI/CD pipeline integration
• Regulatory experience
• Excellent English communication skills

Nice to have:

• Salesforce
• Atlassian tools: Jira, Confluence, Bamboo
• mySQL
• Jama QMS
•  

Job responsibilities

• Perform rigorous testing on complex software systems without user interfaces, focusing heavily on comprehensive API testing.
• Develop, execute, and maintain automated test scripts and contribute to framework design to ensure software quality and reliability.
• Write and maintain clean, reusable, and efficient test code using Java
• Use Selenium WebDriver and other E2E frameworks for advanced and comprehensive web application testing.
• Apply solid QA practices to systematically and independently identify, track, and resolve complex software issues.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.

We are looking for a proactive and detail-oriented Vendor Manager to join our SEO agency in the iGaming niche. In this role, you will manage relationships with external vendors and contractors, ensuring the timely delivery of SEO tasks.

What We Expect:

• Basic understanding of SEO.
• Can communicate in English.
• Strong communication and organizational skills.
• Are an advanced user of Google Sheets.
• Can identify and solve problems at an early stage.
• Complete tasks responsibly and on time.
• Ability to manage multiple tasks and vendors.

What You’ll Be Doing:

• Find and onboard vendors for SEO services.
• Manage daily communication with contractors.
• Prepare clear technical tasks (briefs) when needed.
• Order and manage link-building activities (guest posts, crowd links, and other types of backlinks).
• Monitor quality and deadlines.
• Search for new vendors and partnerships.
   

What we offer:
Fully remote work.
Quick decision-making, minimal bureaucracy, and direct access to project managers.
Corporate English courses—develop your skills with us.
Paid vacation and sick leave. Days off on public holidays.
A budget for tools and training.

We look forward to having you on the team!

About Swipe Games

We're a next-gen iGaming provider inventing entirely new game mechanics for the scroll generation. Think TikTok-native betting: players swipe through cinematic content - car crashes, football moments, fantasy reels - and bet on the way down. Our titles include Smash or Cash, Cash Garage, Hattrixxx, and Triple Nipple, with new games shipping every month through our AI-powered content pipeline.

We sell to the biggest operators in the market - BetBoom, 1xBet, 1win, BGaming, IQ Soft - and our games go live on platforms reaching millions of players.

If you've ever scrolled Reels and thought "this format is criminally under-monetized" — that's the energy.

The Role

You own how Swipe Games looks and feels across every surface: in-product, in-market, and partner-facing.

This is deliberately a hybrid role. Some weeks you're polishing a betting flow at the pixel level - gesture states, multiplier animations, LVL-UP screens. Other weeks you're shipping ad creatives for paid social, landing pages, partner pitch decks, and game thumbnails.

If "UI/UX" and "graphic design" feel like two separate jobs to you, this isn't your role. We want a generalist with strong taste who moves between product UI and marketing creative without friction.

What you'll do

• Design in-game UI for our swipe and catch games - mobile-first, vertical, fast, gesture-driven
• Produce key art, game thumbnails, and visual direction for new titles 
• Ship marketing creatives: promo video templates, partner decks, social assets, paid ad units, in-feed creatives
• Work hand-in-hand with our AI content pipeline: prompt-driven asset generation, then refining and art-directing output to a publishable standard
• Collaborate with founders, product, and engineering on new game concepts - from moodboard to playable prototype
   

You should have

• 3+ years across both product UI/UX and graphic / marketing design - your portfolio shows both worlds
• iGaming or mobile gaming experience
• Strong taste in mobile-first, vertical, gesture-driven interfaces (social apps, fintech, mobile games)
• Figma fluency - clean files, components, dev-ready specs, working prototypes
• Solid Adobe Suite (Photoshop, Illustrator, basic After Effects) or equivalent
• A portfolio that shows emotion - covers, key art, ad creative, game UI, anything that earns a stop-scroll

• Working knowledge of AI tooling (Midjourney, Sora, Runway, Krea, ComfyUI, Flux, etc.) and a real willingness to bake AI into your workflow

   

What we offer

• A direct line to the founder - fast decisions, no design-by-committee
• Generous AI tooling budget and a team that ships fast
• Real product impact - your work goes live on partner platforms reaching millions of players
• Remote-first, async-friendly, full-time contract

• Compensation aligned with your level and location

   

Send us:

1. Your portfolio
2. One short paragraph on why this role
3. A link to one thing you've designed that you're still proud of

We are looking for a strong leader to build a well-managed AM department from scratch

We are an international company that provides advertising accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and major performance partners.

We work with Google, Meta, TikTok, DSPs, Native and dozens of other providers. Our mission is to provide our clients with maximum stability, quality and speed.

The Account Management department is currently undergoing a major restructuring: a high volume of leads, an increasing operational workload, new verticals and new challenges. We don’t need a ‘supportive’ manager. We need someone who can build the system.

Responsibilities

Lead and develop the AM team (currently 3 managers, with plans for expansion).

Fully establish Account Management processes: from lead handling to the customer lifecycle.

Develop standards for communication, customer service and conflict de-escalation.

Set up SLAs, policies and cross-functional collaboration (AM → Supply → Finance → Client).

Work directly with key and strategic clients (negotiations, retention, upselling/cross-selling).

Implement a reporting system, KPI monitoring and risk management (overspend, billing, top-ups).

Build and manage a strategic pipeline for major clients.

Train, motivate and develop managers, and create an onboarding system.

Work with the CEO and other departments to develop a strategy for scaling the department.

Requirements

Essential:

Experience in affiliate marketing, performance marketing, media buying or B2B SaaS sales.

At least 2 years’ management experience (team leadership).

Strong negotiation skills and experience working with major clients.

Experience working in international markets.

Upper-intermediate English or higher (written and spoken).

In-depth understanding of advertising accounts (MCC, billing, risks, top-ups).

Ability to build processes from scratch and implement control mechanisms.

The following would be a significant advantage:

Experience in the iGaming, Apps, eCommerce, and Fintech sectors.

Experience managing a team of 5 or more people.

Experience in setting up CRM tracking, reporting, and sales pipelines.

Terms

Fully remote role.

Fixed salary + generous bonus scheme (departmental KPIs + personal targets).

Bonuses are awarded for both account set-up and client spend.

Working with warm inbound leads + active outbound outreach.

A direct influence on the company’s strategy.

The opportunity to build a department tailored to your needs.

Key department KPIs

Department revenue

Lead Activation Rate

Retention Rate by cohort

Average customer spend

Lead Response SLA

Client Reactivation Rate

If you are a strong operational manager and leader who can simultaneously maintain high service standards, build a team and increase revenue — we’d love to meet you.

At UAI Labs, we build intelligent automation and AI solutions that help companies work smarter, faster, and at scale. We partner with Private Equity firms and their portfolio companies to fix broken and inefficient processes using a practical mix of RPA, AI and process redesign. With the focus on real business impact, not quick fixes. As a fast-growing startup, we work on diverse, high-impact challenges and turn ambitious ideas into solutions that truly scale. 

About the Role 

As an Automation & AI Engineer, you’ll work end-to-end on complex problems: 

• Design Solutions: Recommend the right approach; RPA, AI, process mining, or a combination, tailored to each business challenge. 

• Build & Integrate: Implement solutions using: 

  - RPA platforms (UiPath, Blue Prism, Automation Anywhere)
  - Python, Node.js, C#, Java, or custom components 

  - AI and LLM-based solutions (Azure / cloud-based) 

  - Process mining and communication mining tools 

• Deploy & Support: Take ownership of running solutions in production, including monitoring, maintenance, and optimization. 
   

You will collaborate closely with Business Analysts and stakeholders who manage discovery and requirements gathering, ensuring that solutions align with real business needs. We are vendor-agnostic: it’s the technique and architecture that matter, not the brand of tool. 

Skills & Qualifications 

• 4+ years of experience in development 
• Strong proficiency in Python, Node.js, C#, Java, or similar languages 
• Experience with leading RPA platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate) 
• Hands-on experience applying AI in automation scenarios  
• Solid understanding of APIs, REST/JSON, and integration patterns 
• Knowledge of CI/CD, Git, and DevOps practices 
• Ability to manage multiple priorities and work independently 

• Professional English communication skills (spoken and written) 

   

Who You Are 

• A strong problem-solver who turns ambiguity into concrete solutions 
• Takes ownership from idea to production and follows through on results 
• Passionate about building scalable, future-proof solutions 
• Collaborates effectively with team members, BAs, and business stakeholders 

• Mentors and supports peers while continuously learning and applying new techniques 

   

At UAI Labs, we value diversity and encourage qualified applicants of every background, ability, and life experience to apply. Even if you don’t meet every single requirement, if our approach excites you, we’d love to hear from you. 

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for an Account Executive🚀 to join the Mailtrap team and take ownership of the full sales cycle

Mailtrap.io is a B2B SaaS platform trusted by 1M+ users worldwide. We help developer and product teams test, optimize, and deliver emails with confidence so their work runs smoothly every day.

You’ll work in a fully remote, async-first environment with minimal bureaucracy, where people value clarity, ownership, and quality.

If you enjoy combining sales with relationship building and want to grow with a strong product, this role might be a great fit 🌟

Required skills

▫️Senior-level expertise in sales and account management, with at least 3 years of experience in B2B SaaS environments

▫️Strong management skills - ownership of scope, cross-team collaboration, and willingness to grow

▫️Fluent English proficiency, both written and spoken

▫️Confidence in conducting demo calls, negotiating, and driving results

▫️Ability to deeply understand the Mailtrap product, including its technical aspects, and independently address common technical questions from customers

▫️Excellent presentation, communication, and relationship-building skills

▫️Data-driven mindset, comfortable working with metrics, dashboards, and analytics

▫️Hands-on experience with CRM systems and sales tools, such as HubSpot, Pipedrive, etc.

▫️AI fluency - AI should be used effectively and responsibly to improve work outcomes and decision-making

▫️Proactiveness and a result-oriented mindset
 

We offer

🌎 Full-remote from any location or in one of our offices (Kyiv/Krakow/Warsaw) bit.ly/rw-remotecollab
💸 Competitive compensation, access to savings program, and deposit policy
💻 Thanks to our hardware policy, we use the best equipment and can regularly update it
🌴 34 days a year as paid time off (24 standard days + 10 more to cover public holidays)
🏋🏼 Health policy budget that will cover your private sports and healthcare expenses
🎤 Participate in local and international conferences
⌨️ Our offices are equipped with modern ergonomic chairs and standing desks
🍪 You can always find fresh food and drinks in our kitchen
🤝 In Ukraine, we collaborate through Diia.City
🤩 More about our benefits and how we work 🔗Railsware Handbook: railsware.com/handbook
 

Responsibilities

🔸Product demos & account management: Lead and run product demos, introductory calls, and follow-ups to guide users through the sales process, and provide further assistance

🔸Relationship management & partnerships: Build and maintain strong customer relationships and strategic partnerships to drive long-term success and satisfaction

🔸End-to-end sales ownership: Manage the full sales cycle, including CRM management, reporting, and coordination of legal/contracting steps

🔸Cross-functional collaboration: Work closely with marketing, product, engineering, and customer success teams to align efforts and maximize results

🔸Performance tracking & optimization: Use data and dashboards to monitor performance, improve sales workflows, and continuously optimize outcomes

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Build and manage VIP lifecycle journeys (retention, reactivation, loyalty growth);
• Develop and execute a comprehensive VIP strategy;
• Lead and scale the VIP management team;
• Define segmentation strategy for high-value players;
• Optimize VIP bonus models, rewards, and loyalty programs;
• Monitor and improve key KPIs: VIP LTV, ARPU, Retention Rate, NGR, churn;
• Ensure high-quality personalized communication across channels;
• Collaborate closely with CRM, BI, Marketing, and Product teams;
• Control VIP budgets and ensure ROI-positive bonus allocation.

Experience you’ll need to bring:

• 5+ years of experience in iGaming;
• 3+ years of experience in VIP management or high-value player retention;
• Proven experience managing VIP teams;
• Strong understanding of player segmentation and monetization strategies;
• Experience working with bonus cost optimization and ROI modeling;
• Strong analytical skills and data-driven mindset;
• English level - at least Upper-Intermediate;
• Spanish - will be a plus.

It's a perfect match if you have those personal features:

• Commercially driven and revenue-focused mindset;
• Strong leadership and motivational skills;
• Exceptional communication and interpersonal skills;
• High level of emotional intelligence;
• Proactive and solution-oriented;
• Ability to manage high-pressure situations;
• Strong ownership and accountability.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Наш клієнт - міжнародна онлайн-гемблінгова компанія, що надає послуги ставок на спорт і казино з сильною присутністю в Латинській Америці. Їхня стратегія - це якісний, персоналізований ігровий досвід, що базується на сучасних технологіях та локалізованих сервісах. Компанія розробляє та запускає власні ігри для казино, а також керує власними платформами CRM, CS і бек-офісу.

Ідеально для тих, хто прагне:

• Створювати та управляти життєвим циклом VIP-гравців (утримання, реактивація, зростання лояльності);
• Розробляти та впроваджувати комплексну VIP-стратегію;
• Керувати та масштабувати команду з управління VIP;
• Визначати стратегію сегментації для цінних гравців;
• Оптимізувати моделі бонусів, винагород та програми лояльності для VIP;
• Моніторити та покращувати ключові KPI: LTV VIP-гравців, ARPU, рівень утримання, NGR, показник відтоку;
• Забезпечувати високоякісну персоналізовану комунікацію через усі канали;
• Тісно співпрацювати з командами CRM, BI, Маркетингу та Продукту;
• Контролювати VIP-бюджети та забезпечувати ROI-позитивне виділення бонусів.

Досвід, який стане твоєю перевагою:

• 5+ років досвіду в iGaming;
• 3+ років досвіду в управлінні VIP або утриманні цінних гравців;
• Доведений досвід управління командами VIP;
• Глибоке розуміння сегментації гравців та стратегій монетизації;
• Досвід роботи з оптимізацією витрат на бонуси та моделюванням ROI;
• Сильні аналітичні навички та орієнтація на дані;
• Рівень англійської – не нижче Upper-Intermediate;
• Іспанська – буде плюсом.

Ми цінуємо:

• Комерційно орієнтоване мислення та фокус на прибутку;
• Сильні лідерські та мотиваційні навички;
• Відмінні комунікативні та міжособистісні навички;
• Високий рівень емоційного інтелекту;
• Проактивність та орієнтація на рішення;
• Здатність ефективно працювати в умовах високого тиску;
• Висока відповідальність та почуття власності за результати.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.