Head of Account Management / Client Operations

We are looking for a strong leader to build a well-managed AM department from scratch

We are an international company that provides advertising accounts and infrastructure solutions for media buying teams, affiliate marketers, agencies and major performance partners.

We work with Google, Meta, TikTok, DSPs, Native and dozens of other providers. Our mission is to provide our clients with maximum stability, quality and speed.

The Account Management department is currently undergoing a major restructuring: a high volume of leads, an increasing operational workload, new verticals and new challenges. We don’t need a ‘supportive’ manager. We need someone who can build the system.

Responsibilities

Lead and develop the AM team (currently 3 managers, with plans for expansion).

Fully establish Account Management processes: from lead handling to the customer lifecycle.

Develop standards for communication, customer service and conflict de-escalation.

Set up SLAs, policies and cross-functional collaboration (AM → Supply → Finance → Client).

Work directly with key and strategic clients (negotiations, retention, upselling/cross-selling).

Implement a reporting system, KPI monitoring and risk management (overspend, billing, top-ups).

Build and manage a strategic pipeline for major clients.

Train, motivate and develop managers, and create an onboarding system.

Work with the CEO and other departments to develop a strategy for scaling the department.

Requirements

Essential:

Experience in affiliate marketing, performance marketing, media buying or B2B SaaS sales.

At least 2 years’ management experience (team leadership).

Strong negotiation skills and experience working with major clients.

Experience working in international markets.

Upper-intermediate English or higher (written and spoken).

In-depth understanding of advertising accounts (MCC, billing, risks, top-ups).

Ability to build processes from scratch and implement control mechanisms.

The following would be a significant advantage:

Experience in the iGaming, Apps, eCommerce, and Fintech sectors.

Experience managing a team of 5 or more people.

Experience in setting up CRM tracking, reporting, and sales pipelines.

Terms

Fully remote role.

Fixed salary + generous bonus scheme (departmental KPIs + personal targets).

Bonuses are awarded for both account set-up and client spend.

Working with warm inbound leads + active outbound outreach.

A direct influence on the company’s strategy.

The opportunity to build a department tailored to your needs.

Key department KPIs

Department revenue

Lead Activation Rate

Retention Rate by cohort

Average customer spend

Lead Response SLA

Client Reactivation Rate

If you are a strong operational manager and leader who can simultaneously maintain high service standards, build a team and increase revenue — we’d love to meet you.