Jobs at Djinni

Join our dynamic team at CoreWillSoft GmbH as a QA Engineer! We build innovative security software for critical facilities and infrastructure, combining building automation, IoT, and physical access control to protect what matters most.

We are looking for an experienced General QA Engineer to join our team in ensuring the quality and reliability of our products that are used by multiple businesses across Europe, USA and Canada. Our Agile team operates from multiple locations with headquarters in Bonn, Germany, and is responsible for the complete software development lifecycle; including initiating, implementation, and operation of the physical access control software operating multiple electronic locks over different radio protocols and RFID identification media.

This is an exciting opportunity to work on cutting-edge projects involving high-security hardware and technology in a creative, international environment. You will have the chance to work with a talented team and make a real impact on our customers' businesses.

What you`ll do:

• Prepare QA related documentation that align with the product and company needs.
• Perform testing on physical security systems and extensions, ensuring their functionality and reliability.
• Collaborate closely with the Product Manager and development team to supervise product quality.
• Continuously develop testing processes and methodologies to improve product quality and efficiency.
• Analyze product performance metrics and provide insights for improvements.
• Work with cross-functional teams, including engineering, sales, and support, to ensure a seamless customer experience.
• Stay up-to-date with industry trends and best practices in quality assurance. Willingness for the professional self development inside the QA team and on the company level.

What we offer:

• Meaningful Impact: Build solutions that are used every day by thousands of businesses your work will directly improve real-world security and connected device experiences.
• Product & Process Ownership: Help shape not only the product, but also how we build and deliver it your ideas and decisions will have visible impact.
• Industry Influence: Contribute to key security standards and best practices, staying ahead of the curve in a fast-evolving industry.
• Modern Tech Stack & Hardware: Work with the latest hardware and the tools you need to do your best work.
• Time Off & Flexibility: Vacation days, paid sick leave, and public holidays in line with German legislation plus flexibility built around outcomes, not micromanagement.
• Learning & Development Budget: We support continuous growth by covering hard and soft skills courses, trainings, and access to e-learning platforms.
• Coworking Support: Prefer not to work from home every day? We offer coworking compensation so you can choose the environment that fits you best.
• Language Learning Support: Monthly fixed compensation you can use to improve your English or German through the learning format of your choice.
• Strong Team Culture: Open collaboration, a flat structure, and thoughtful onboarding your voice is heard, and you can make an impact from day one.

What you`ll bring:

• Experience in manual QA testing (web, mobile and/or desktop), preferably in physical security systems or similar domains.
• Strong understanding of QA methodologies, tools, and processes.
• Hands-on experience with automation testing and maintaining automated test coverage.
• Knowledge of the Software Development Lifecycle
• Experience with test planning, execution, and reporting.
• Strong communication and collaboration skills.
• Advanced English language knowledge
• Experience with product development methodologies (Agile, SCRUM / Kanban)
• Strong analytical and problem-solving skills, with a focus on continuous process improvement on the product and company level.
• Basic knowledge of computer science, scriptwriting, system topology understanding, networking infrastructures and protocols understanding, familiarity with database management systems.
• Experience in API testing.
• Experience in AI usage in testing activities
• Tooling knowledge e.g. git, UNIX command-line tools, curl, Charles Proxy, Wireshark, development tools.
• Understanding of general security concepts and security testing.

Nice to have:

• Experience with IoT products in building automation and physical access control.
• Degree in Computer Science, Engineering, or related field.
• German language skills.
• Automation testing.
• AWS EC2 knowledge

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

REQUIREMENTS:

• Experience in advertiser-focused positions (sales, account manager) in self-service networks or SSP
• Extremely proactive, organized, responsible with the ability to work in a team
• Computer skills, good knowledge of MS Excel, Power Point
• Excellent communication skills, fluency in English
• Understanding the market for effective digital advertising in English-speaking countries
   

RESPONSIBILITIES:

• Constantly look for new customers and potential partners
• Planning and conducting calls/meetings with potential partners and advertisers
• The full cycle of client engagement (communication, offering the best integration option for the client, handing over the involved client to the account management team)
• Growth and optimization of advertiser partner accounts by identifying, closing sales opportunities and analyzing current effectiveness and efficiency of advertising campaigns
• Work with advertiser partners and internal team on optimization of advertising campaigns
• Analyzing user experience, partner feedback and providing ideas that can improve our platform
   

WILL BE A PLUS:

• Availability of a database of active advertisers, media buyers and affiliates
• Experience in management/accounting of CPC, CPM, CPA campaigns
• Knowledge of Google Ads, Google Ad Manager, Google Analytics, Facebook ads
   

WE OFFER:

• Competitive salary
• A friendly and professional team
• Opportunities for professional growth and career development
• Paid vacation and sick leave
• Corporate English classes
• Medical insurance

ABOUT THE ROLE:

We are looking for an experienced Business Owner who will take end-to-end ownership of the business direction of the product.

This role combines business development, strategic product ownership, partnership management, and team leadership. The successful candidate will become the primary business representative of the platform, working closely with telecom operators, data vendors, strategic partners, and internal technical teams.
 

REQUIREMENTS:

• 5+ years of experience in Business Development, Product Ownership, General Management, or a similar leadership role
• Experience working with complex B2B technology products
• Strong understanding of digital advertising, AdTech, telecom, data platforms, or identity solutions
• Experience building and managing business teams
• Experience working with strategic partners and enterprise customers
• Excellent stakeholder management and negotiation skills
• Ability to translate business requirements into product initiatives
• Strong analytical and strategic thinking
• Excellent presentation and communication skills
• Upper-Intermediate or Advanced English is required
   

RESPONSIBILITIES:

• Own the business strategy and commercial development of the product.
• Build and lead the product’s business team
• Drive partnerships with telecom operators, data providers, and strategic partners
• Own relationships with data integration partners and oversee the integration roadmap from a business perspective
• Represent the product during negotiations, presentations, and strategic meetings
• Identify new business opportunities and revenue streams
• Define the product roadmap together with the Product and Engineering teams
• Coordinate cross-functional collaboration between Business, Product, Legal, Engineering, and Operations
• Monitor market trends in Identity, Data Collaboration, Privacy, and AdTech
• Develop product positioning and go-to-market strategy
• Be accountable for business KPIs, partner growth, and product adoption
   

WILL BE A STRONG ADVANTAGE:

• Experience working with telecom operators
• Experience with DSPs, SSPs, DMPs, CDPs, Data Clean Rooms, or Identity Graphs
• Understanding of privacy regulations (GDPR, consent frameworks, privacy-preserving technologies)
• Experience in data monetisation or audience products
   

WE OFFER:

• Competitive salary
• Friendly atmosphere and goal-oriented colleagues
• Comfortable working space and rest area
• Paid vacation (20+ working days per year) and sick leaves
• Corporate English classes
• Medical insurance

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

• Support guests via phone, chat, email, WhatsApp & booking platforms
• Assist with reservations, property access & booking-related requests
• Solve problems with empathy and a hospitality-first mindset
• Work in a dynamic international environment

We're looking for someone who has:

• German (B2+) & English (B2+)
• 1–3 years of Customer Support, Hospitality, or other customer-facing experience
• Excellent communication and problem-solving skills
• A positive, customer-oriented attitude

What we offer:

• Fully remote collaboration
• Career growth opportunities within a rapidly growing international company
• Friendly, supportive team and continuous mentorship
• Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.
• Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

We are seeking a talented Talent Acquisition Specialist with a hands-on experience in recruiting tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing exceptional candidates who possess skills and knowledge required for our success.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Build a diverse pool of active and passive candidates for the business through proactive market research, candidate relationship management, active search methods, soliciting potential candidates from employees and managers, and using various job boards
• Thoroughly vet candidates and make recommendations on the most effective interviewing teams to reduce the time from selection to offer
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success
   

Requirements

• 3+ years of relevant full-cycle recruiting experience
• Experience with tech positions (DevOps, SRE, IT Specialists, etc.)
• Experience of conducting competency-based interviews
• Demonstrated ability to handle high-volume recruiting cycles
• Strong knowledge of common human resources practices
• Clear and concise verbal and written communication skills, including Upper — Intermediate English
• Ability to jump between high-level strategy and tactical execution
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, and scheduling
• Experience in working with an international organization with competing priorities
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Collaborator is a PR distribution marketplace created to help SEO specialists and marketers distribute content on websites and social media.

We are looking for a remote, full-time Sales Specialist to join our team, manage the sales process, run product demos, close deals, and onboard new clients.

Key responsibilities:

• Manage the full sales cycle: qualify leads, conduct product demos, understand client needs, handle objections, negotiate, and close deals;
• Onboard new clients: guide them from signup to a confident and effective start on the platform, providing initial product and strategic support;
• Help clients build and refine their SEO/link-building strategy using Collaborator.pro, aligned with their business goals;
• Attend industry conferences and events worldwide as a company representative and contribute to networking and lead generation;
• Collect client feedback and share insights with the product and internal teams to improve the user experience.

What we’re looking for:

• Proven experience in sales, including managing the sales process and closing deals;
• Previous experience in SEO and link building (guest posts, backlinks, PR placements, outreach, etc.);
• Strong English communication skills (spoken and written), with confidence presenting to clients;
• Strategic mindset and the ability to recommend optimal approaches for using the platform;
• Willingness and ability to travel internationally for conferences and events is required;
• Ability to occasionally work in US time zones is a strong advantage.

Benefits of working with us:

• Freedom in making decisions that will help to achieve the project KPIs – we value proactivity and are always open to new ideas;
• The opportunity to improve your professional skills while working with a growing IT platform;
• 22 working days of vacation per year and paid sick leave.

Other perks:

• A welcoming team, ever-ready to lend a hand.

Go Developer (Middle)

Salary range: $500 – $1500

Location: Ukraine (Remote)

Employment type: Full-time

Experience: 1+ year

A small, high-performing team is looking for a Middle Go Developer to support an experienced Senior Developer. Our project is growing, and the workload is increasing, so we are seeking a reliable specialist ready to dive into backend service development, write clean code, and grow alongside the team.

What you will be doing:

• Developing and supporting microservices in Go
• Designing and optimizing REST APIs / gRPC
• Participating in architectural discussions with the Senior Engineer and developing standalone modules
• Writing unit and integration tests
• Optimizing database performance and participating in Code Reviews

Our expectations (Must-have):

• 1–2 years of commercial software development experience with Go
• Solid understanding of Concurrency (goroutines, channels, context)
• Experience with PostgreSQL / MySQL (writing and optimizing SQL queries)
• Good grasp of REST API and gRPC / Protocol Buffers
• Experience with Docker and Git
• Basic knowledge of NoSQL (Redis / Memcached)
• Ability to use AI tools for code assistance and AI agents for automating routine tasks to boost personal productivity

Nice to have:

• Experience with message brokers (RabbitMQ / Kafka / NATS)
• Understanding the basics of Kubernetes and CI/CD
• Basic Linux skills

What we offer:

• Fully remote work setup
• 8-hour working day (flexible schedule can be discussed after the interview)
• Working closely with a strong Senior Go Developer (we expect self-reliance: before asking a question, you try to find the answer on your own first, but if stuck - help is always nearby)
• Minimal bureaucracy and fast decision-making processes
• Timely payouts

We look forward to receiving your CV! Please note: A short technical task and a brief video introduction are required prior to the interview.

Description:

Triton Growth is a Vancouver-based performance marketing agency. We run paid acquisition for high-ticket education, coaching, and info-product clients in North America. We manage 7-figure monthly ad spend across Meta, Google, and YouTube.

We're hiring a senior Meta media buyer to own client accounts end to end.
 

What you'll do:

• Own 2-4 client accounts: strategy, campaign builds, daily optimization, scaling
• Manage $50K-$300K+/month in spend per account
• Brief creative teams on new angles and iterations based on performance data
• Join weekly client calls with North American clients and present results

Requirements:

• 3+ years buying Meta traffic, with $50K+/month managed personally (you'll walk us through real accounts)
• Direct response background: lead gen, webinar, VSL, or call funnels. Ecom-only experience is not a fit
• Fluent spoken English. This is a client-facing role, not a backend one
• You can defend media buying decisions with data, not vibes

What you get:

• USD compensation, paid monthly, full-time contractor
• Fully remote, some overlap with Pacific time mornings required
• Direct access to founders, no layers
• High-ticket niche experience that compounds your market value

Hiring process: 
2-min Loom with application → 20-min video call → paid test task ($300) → offer with 30-day paid trial.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

Seeking a results-driven Sales Manager to lead our sales department, develop new business opportunities, manage client relationships, and ensure consistent revenue growth. The ideal candidate is highly organized, customer-focused, and experienced in construction or related service industries.

The Sales Manager will oversee the entire sales process from lead generation and qualification through estimating, proposal follow-up, contract execution, and project handoff to operations.

Key Responsibilities

Sales Leadership

• Manage and oversee all incoming sales leads.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor sales performance and track KPIs.
• Conduct weekly sales meetings.
• Train and mentor sales representatives.
• Establish sales procedures and best practices.
• Ensure prompt response to all customer inquiries.

Lead Management

• Review and assign incoming leads.
• Monitor lead conversion rates.
• Ensure all leads are entered into CRM.
• Track lead sources and ROI.
• Develop relationships with property managers, building owners, architects, contractors, and facility managers.

Client Relations

• Build long-term relationships with clients.
• Conduct client meetings and site visits.
• Identify opportunities for additional services.
• Resolve customer concerns professionally.
• Maintain high customer satisfaction ratings.

Estimating & Proposal Management

• Review project requirements and specifications.
• Assist with complex estimates and proposals.
• Ensure estimates are accurate and submitted promptly.
• Follow up on all outstanding proposals.
• Negotiate pricing and contracts when appropriate.

Business Development

• Identify new market opportunities.
• Develop partnerships with property management companies.
• Build relationships with architects, general contractors, and developers.
• Attend networking events and industry meetings.
• Generate referral and repeat business opportunities.

CRM & Reporting

• Maintain accurate CRM records.
• Track sales activities and pipeline status.
• Prepare weekly and monthly sales reports.
• Monitor sales forecasts.

• Report key metrics to ownership.

   

Skills & Competencies

• Leadership
• Customer Service
• Negotiation
• Business Development
• Sales Forecasting
• Relationship Management
• Problem Solving
• Time Management
• CRM Management
• Team Building

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.

About Us

NYC Glass & Window Repair is a fast-growing company specializing in residential and commercial glass, window, and door repair throughout New York City. We are looking for a highly organized and detail-oriented Remote CRM & Operations Coordinator to support our daily operations.

This position is ideal for someone who enjoys organization, data management, research, and process improvement.

Responsibilities

CRM Management

• Maintain and update all customer records in the CRM system.
• Ensure every lead, estimate, job, invoice, and follow-up is properly documented.
• Verify that technicians, estimators, and office staff complete all required CRM fields.
• Keep job statuses updated from lead through completion.
• Upload photos, contracts, permits, invoices, and other project documentation.
• Create tasks and reminders to ensure nothing is missed.
• Generate weekly reports on CRM accuracy and outstanding tasks.

Google Workspace Administration

• Maintain Google Sheets used for operations.
• Update pricing lists and supplier databases.
• Organize company documentation in Google Drive.
• Create spreadsheets and reports as requested.
• Improve existing workflows and documentation.

Supplier & Vendor Research

• Research new suppliers throughout the United States and internationally.
• Request pricing and product catalogs.
• Compare pricing, shipping times, warranties, and product quality.
• Build and maintain a supplier database.
• Identify alternative vendors to reduce purchasing costs.
• Assist with sourcing specialty glass, hardware, window parts, and building materials.

Administrative Support

• Assist the operations team with daily administrative tasks.
• Prepare reports for management.
• Monitor outstanding estimates and follow-up tasks.
• Track project progress.
• Maintain organized digital files.
• Support documentation for permits, insurance certificates (COIs), and project paperwork.
• Help develop Standard Operating Procedures (SOPs).

Quality Control

• Review CRM records for completeness and accuracy.
• Identify missing information and follow up with team members.
• Ensure company procedures are followed consistently.
• Recommend improvements to increase efficiency.

Qualifications

• Excellent written and spoken English.
• Strong organizational and time management skills.
• Exceptional attention to detail.
• Experience using CRM software (GoHighLevel, Monday.com, HubSpot, Salesforce, Zoho, or similar).
• Advanced knowledge of Google Sheets, Google Docs, and Google Drive.
• Strong internet research skills.
• Ability to work independently with minimal supervision.
• Comfortable handling multiple projects simultaneously.
• Reliable high-speed internet connection.
• Quiet home office.

Preferred Qualifications

• Experience working with construction, home improvement, or service businesses.
• Knowledge of glass, windows, doors, or building materials.
• Experience sourcing suppliers or negotiating pricing.
• Familiarity with AI tools such as ChatGPT for research and documentation.
• Experience creating SOPs and process documentation.

What We Are Looking For

We are looking for someone who is proactive, organized, and enjoys creating order from chaos. The ideal candidate takes ownership of their work, notices missing information without being asked, and continually looks for ways to improve business processes. Accuracy, reliability, and consistency are essential for success in this role.