Jobs at Djinni

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Experience working with email service
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly team.

• Requirements: 
  • At least 2.5 years of experience in the IT industry, in a similar role (finance/billing/accounting operations)
  • Understanding of ERP systems
  • Experience working with international payment systems and banks
  • English level B2 or higher
  • Strong communication skills
  • Ability to work with large volumes of information/data
  • good analytical and problem-solving skills
  • active approach
• Role Responsibilities: 

Invoicing & Accounts Receivable

• Prepare and issue client invoices (primary responsibility).
• Monitor accounts receivable and follow up on outstanding payments.
• Coordinate with AMs, BDMs, and PMs on invoicing status, client balances, and outstanding payments.
• Handle first-level client communication on billing and payment matters.
• Prepare and process client reconciliation acts / statements of account.
• Set up new projects and maintain billing information in the ERP system.

Payroll

• Participate in monthly payroll processing, including the preparation and verification of payroll-related data.

Payments & Banking

• Execute and monitor payments via Wise, Payoneer, Stripe, and other payment platforms.
• Communicate with banks and payment providers regarding returned payments, blocked or held funds, transaction issues, and other payment-related matters.

ERP & Reconciliation

• Record and maintain all payment transactions in the ERP system.
• Reconcile financial transactions, bank statements, and miscellaneous/petty expenses in the ERP system.
• Investigate and resolve reconciliation discrepancies when required.

Month-End Support

• Participate in month-end closing activities, including the preparation and verification of relevant financial data.

Hiring Stages: HR Interview, Technical Interview,Offer.

We’re Looking for a Recruiter 🚀

Remote | Full-time

In this role, you will:

• Find and engage with potential candidates
• Review profiles and assess candidate suitability
• Lead interviews and guide candidates through the hiring journey
• Develop and grow a strong talent pool
• Partner with international clients to understand their hiring needs

We’d love to meet someone who has:

• 3+ years of experience in recruitment
• Hands-on experience with candidate sourcing and interviewing
• Strong communication and interpersonal skills
• English proficiency at B1 level or above
• A proactive approach and a strong focus on results

UI/UX Designer – Mobile Apps

We are looking for an experienced UI/UX Designer to turn our completed web platform into a polished, production-ready mobile app for iOS and Android.

You will work closely with our product and development team to adapt existing functionality into a clean, intuitive mobile experience.

You must have:

• Proven experience designing real mobile products
• Strong knowledge of iOS and Android design standards
• A solid portfolio showing completed mobile app work
• Strong product UX and user-flow skills
• Experience creating wireframes, prototypes, and final UI designs
• Good understanding of responsive/mobile-first design
• Experience working closely with developers and handing off designs in Figma
• Strong attention to detail and consistency across screens

This is not a graphic design role. We need a skilled product designer with genuine mobile platform experience who understands how to simplify complex web functionality for mobile users.

Nice to have:

• Experience with SaaS, marketplaces, or other platforms
• Experience maintaining or extending an existing design system

Remote — must be based in Ukraine
Salary: $2,500 per month

Company Overview

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.
We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.
 

Position Overview

We’re looking for a Principal AI Engineer to define and drive the technical direction of our AI/ML systems. This role is ideal for a deeply experienced engineer who leads from the front — shaping architecture at the system level, solving the hardest problems, and raising the bar for how AI gets built and operated across the organization.

In this role, you will work on a cross-functional team, setting AI architecture standards, leading complex system design and implementation challenges, and solving integration problems that require both deep expertise and broad systems thinking. You’ll partner closely with leadership to define the AI roadmap and make high-stakes technical decisions that shape how our AI work scales across clients and over time.

Why This Role Matters

At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate.

Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on.

What You’ll Do

Craft & Delivery

• Define AI architecture and technical strategy, and lead implementation across the full lifecycle from design through production
• Build scalable ML platforms, pipelines, and workflow orchestration that support model development and event-driven, asynchronous operations at scale
• Architect and build LLM-powered systems, including prompt engineering, function/tool calling, multi-agent orchestration, RAG patterns, vector databases, embeddings, and streaming responses
• Design and develop APIs and backend services that integrate AI capabilities with enterprise systems and third-party platforms
• Lead model development, optimization, and the path from research to production, ensuring promising approaches translate into reliable, production-ready systems
• Ensure AI reliability, security, and scalability across deployed systems, including logging, monitoring, and debugging in production environments
• Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace

Collaboration & Communication

• Co-define the AI roadmap with leadership, operating as a peer in strategic technical conversations
• Communicate complex technical concepts clearly to engineering and non-engineering stakeholders alike, translating depth into decisions others can act on
• Engage with product, engineering, and data teams to align AI work with broader business priorities

Leadership & Influence

• Define and champion AI engineering standards that shape how the organization builds and operates AI systems
• Mentor across the organization, shaping engineering culture and developing the next generation of technical leaders
• Own high-stakes architectural decisions that carry significant organizational and cross-engagement weight
• Drive technical vision — defining not just what gets built, but how AI engineering evolves at R&P over time

What You’ll Bring

• 9+ years of professional software engineering experience, with 5+ years focused on AI/ML systems in production and deep, hands-on expertise with generative AI development
• Expert software engineering background (Python or similar) with strong design sensibilities for distributed, scalable, and maintainable systems
• Deep experience designing distributed systems and event-driven architectures that underpin production AI workloads
• Deep expertise with cloud platforms, with mastery of AWS services and AWS GenAI offerings
• Proven track record architecting and shipping complex agentic systems in production across multiple teams or engagements
• Mastery of AI frameworks and orchestration tools, with clear judgment on when to adopt versus build
• Deep experience with evaluation frameworks and observability tools for LLM apps, including establishing these practices where they don't yet exist
• Deep expertise in AI safety, responsible AI principles, prompt injection defenses, PII handling, and AI governance and compliance in production
• Extensive experience designing RAG architectures: chunking strategies, embedding models, vector databases, and advanced retrieval techniques
• API and systems design experience, including architecting and integrating with internal and third-party services at scale
• Advanced cost optimization expertise: token economics, caching strategies, model routing, quantization
• Strong working knowledge of Docker, Kubernetes, and cloud-native AI architecture patterns
• Expertise in MLOps and AI infrastructure, including model versioning, monitoring, deployment automation, and reproducibility
• Demonstrable, day-to-day usage and expert command of AI-forward coding tools such as Claude Code and Cursor
• Track record of technical leadership and mentoring at an organizational level, with influence that extends beyond the immediate team
• Excellent problem-solving and stakeholder communication skills, with the ability to navigate the most ambiguous technical and business challenges with sound judgment

You’ll Do Well Here if You Are

• A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
• A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
• Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
• Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
• Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
• All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
• Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
• Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.

We Offer

• 20 days of paid vacation.
• 15 days of unpaid vacation.
• All official public holidays off.
• 5 paid sick days without a doctor's certificate.
• Medical insurance.
• Military draft deferment (reservation) support.
• Cooperation under a gig-contract.

We are looking for an experienced Senior Data Engineer to join a growing Data Engineering and Analytics department. In this role, you will design and develop advanced data solutions for complex customer environments, with a strong focus on Google Cloud Platform and modern GCP data technologies. You will work across the full data lifecycle- from architecture and data modeling to pipeline development, data platforms, analytics, and production deployment.

Key Responsibilities:

• Design and develop scalable data solutions on GCP.
• Lead the technical design and implementation of customer data projects.
• Understand business and technical requirements and translate them into effective data architectures.
• Build and maintain ETL/ELT pipelines, Data Lakes, Lakehouses, and cloud-based Data Warehouses.
• Design data models and integration processes for Batch and real-time workloads.
• Work with structured, semi-structured, and unstructured data.
• Select the appropriate technologies based on performance, scalability, security, and cost requirements.
• Implement data quality, monitoring, governance, and orchestration processes.
• Work closely with Data Architects, Data Engineers, DevOps teams, analysts, and customer stakeholders.
• Participate in the development of analytics, AI, and ML solutions where relevant.
  
  Requirements:
• At least 5 years of professional experience as a Data Engineer – mandatory.
• Proven hands-on experience developing data solutions on GCP – mandatory.
• Experience with data visualization tools such as Looker, Power BI, Tableau, or QuickSight.
• Experience with data modeling, orchestration, performance optimization, and large-scale data processing.
• Strong Python development skills, including building data pipelines and ETL/ELT processes.
• High proficiency in SQL – mandatory.
• Experience designing and developing cloud-based Data Warehouses and Lakehouse solutions.
• Experience with ETL/ELT and transformation tools such as dbt, Dataform, Rivery, or similar platforms.
• Familiarity with CI/CD, Git, Infrastructure as Code, and production deployment practices.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to learn new technologies independently and work across multiple projects.
• Strong experience with several of the following GCP services: BigQuery, Cloud Storage, Dataflow, Dataproc, Cloud Composer, Cloud Run or Cloud Functions
• Fluent English.
  
  Advantages
• Hands-on experience with AWS or Microsoft Azure data services.
• Experience with services such as AWS Glue, Redshift, EMR, Kinesis, Azure Data Factory, Synapse, or Databricks.
• Experience with real-time data processing and streaming architectures.
• Experience with Kafka or other event-driven platforms.
• Knowledge of AI and ML services such as Vertex AI, Gemini, BigQuery ML, SageMaker, Bedrock, or Azure Machine Learning.
• Relevant GCP professional certifications.
• Previous experience working in consulting or customer-facing technology projects.

About the role

Are you ready to take your Java expertise to the next level? Join our team to work with a highly scalable, highly available, real-time advertising platform that serves millions of users worldwide and handles massive real-time data at scale. We are hiring a Software Engineer to be a vital part of this mission. If you bring extensive experience building complex systems, love great technology at scale, jumping in, and figuring things out in any system, this role is for you! Working in a modern, cloud-native environment, you’ll collaborate with a team of top engineers to develop low-latency, distributed systems capable of handling millions of QPS. This is an opportunity to combine innovation, performance engineering, and large-scale impact - while shaping the future of digital entertainment technology.
 

About the project

Our client is a leading streaming service based in the United States. With millions of users worldwide, its devices provide easy access to free TV, live news, sports, movies, etc. The client has an advertising business and also licenses its hardware and software to other companies.
 

Who are we looking for?

Skills & Experience

• 4+ years of experience building large scale and low latency distributed systems
• 5+ years of Java backend development experience;
• Solid understanding of algorithms, data structures, performance optimization techniques, object-oriented programming, multi-threading, and real-time programming 
• Experience with distributed caching, SQL/NO SQL, and other databases is a plus 
• Experience with Big Data and cloud services such as AWS/GCP is a plus
• Experience in advertising domain a big plus 
• Self-motivated individual with a high level of accountability and ownership
• Critical thinking and practical decision making
• Can do, results-oriented mindset
• Software development best practices: test-driven development, automated testing;
• Knowledge of distributed systems architecture and service oriented systems;

• English: B2+

   

Nice to have

• Familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch) and working with large language models (LLMs)

   

Responsibilities

• Develop and maintain complex backend services
• Collaborate with cross-functional teams (Product, Design, QA) to deliver high-quality features;
• Write unit, integration, and end-to-end tests;
• Maintain and extend existing services to meet new requirements;
• Participate in code reviews and contribute to technical discussions;
• Help maintain technical documentation;
• Assist in improving CI/CD pipelines;
• Contribute to best practices within the development team.

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a Middle/Senior Security Consultant / Penetration tester to work on and lead penetration testing and vulnerability/cloud security assessment projects.

In this role, you will work on technically challenging projects and also spend some time leading/mentoring our junior pentesting colleagues.

Required skills

- 1.5+ years of intensive commercial experience

- OSCP, eWPTx2 or similar would be a plus

- Scripting/coding skills and being comfortable with advanced pentesting tooling

- Strong knowledge of mobile/web security

- Comfortable with cloud and container security

- Basic RE skills

- Ability to mentor/lead colleagues

- Strong ability and drive to learn and develop cybersecurity skills

- Technical English (Intermediate+)

We offer

- Good salary + bonus system

- Diverse project portfolio and technologies to work with

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Participate in various pentesting projects

- Lead junior colleagues

- Perform threat modeling in pentesting and security assessment projects

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Consult clients on efficient issues remediation

- Conduct security researches

- Develop tools and scripts to automate and improve current pentesting processes

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a talented and motivated Junior Pentester who will join our security team to work on penetration testing and vulnerability/cloud security assessment projects.

We expect a short motivation letter where you can explain your skills, achievements and motivation.

Required skills

- Solid non-commercial cybersecurity experience, such as HTB/THM

- Junior-level cybersecurity certifications would be a plus.

- Comfortable with basic application security testing and common vulnerabilities (like OWASP Top 10, CWE Top 25) and cybersecurity fundamentals

- Strong basic IT skills: Linux, networking (TCP/IP, DNS, HTTP etc.)

- Some experience in scripting/coding languages, such as Java, JS, Python, Shell, etc.

- Strong drive to learn and develop cybersecurity skills

- Technical English (Intermediate)

We offer

- Good salary + bonus system

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Support in obtaining professional certifications, such as BSCP, OSCP, eWPTX, cloud certifications, etc.

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Execute penetration tests and security assessments as part of a team, including internal/external networks, web and mobile applications, Windows and Linux environments, cloud architectures, IoT devices, and more

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Conduct security research

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a Community Manager to join our team!

Requirements

• 2+ years of experience in Community Management, Employee Experience, Internal Communications, CSR, Employer Branding or a related field.
• Community Building: Proven track record of building, growing, and scaling internal communities, interest groups, or Ambassador/Champion Programs from the ground up.
• CSR & Volunteering Programs: Hands-on experience designing, organizing, and managing corporate social responsibility initiatives, volunteering programs, and charitable campaigns.
• Cross-Functional Project Management: Proven ability to lead cross-functional initiatives and collaborate effectively with HR, Compensation & Benefits (C&B), Internal & External Communications, Legal, Finance, and business stakeholders to deliver impactful programs.
• English Intermediate+.

Responsibilities
– Develop and scale the internal communities initiatives.
– Design and improve Community Leader and Ambassador programs.
– Own the roadmap for Communities & CSR initiatives.
– Plan and launch specialist community activities and engagement campaigns.
– Coordinate CSR and volunteering initiatives across the business group.
Analyze participation, engagement, and community health metrics.
– Gather specialist feedback and continuously improve community programs.
– Cross-functional collaboration across the Business Group to maximize specialist engagement and the impact of initiatives.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

Job Description

Required Hard Skills (The "Must-Haves")

· Expert C/C++: 3+ years of experience in strictly kernel-mode software development.

· WinDbg Mastery: Ability to perform "post-mortem" debugging without symbols for third-party conflicts, and live kernel debugging using VMWare/Hyper-V/KDNET. You must be comfortable analyzing stack traces, register states, and trap frames.

· Windows Internal Knowledge: Deep understanding of:

• IRQLs (Interrupt Request Levels) and DPC/Dispatcher mechanics.
• Memory Management (Paged vs. Non-Paged pool, MDLs).
• Synchronization primitives (Spinlocks, Mutexes, Pushlocks).

· File System Filters: Proven experience with the Filter Manager Model (FltMgr) and Minifilter drivers (FltRegisterFilter, Pre/Post operation callbacks).

· EDR/Security Driver Experience: Familiarity with:

• ObCallbacks (ObRegisterCallbacks).
• Process/Thread/Image Load Notify routines (PsSetCreateProcessNotifyRoutineEx, etc.).
• Avoiding deadlocks when injecting logic into high-frequency system paths.

Preferred Skills (The "Nice-to-Haves")

· Reverse Engineering: Proficiency with IDA Pro or Ghidra to analyze potential conflicts with third-party drivers (e.g., Antivirus conflicts causing the crash).

· x64 Assembly: Ability to read disassembly to pinpoint the exact instruction causing the fault when source lines are ambiguous.

· WHQL/WHCP: Experience with the Windows Hardware Compatibility Program signing process (in case the fix requires re-certification) and Microsoft Virus Initiative program

Job Responsibilities

Write kernel and Driver software that can reach the internals of the operating system.

· Implement novel collection and protection techniques.

· Write robust driver infrastructure.

· Optimize for extreme performance constraints.

· Research uncharted territories of the Windows kernel, drivers, APIs, and internal mechanisms.

· Crash Dump Analysis: Perform deep-dive analysis of kernel memory dumps (Minidumps and Complete Memory Dumps) to identify the root cause of the crash (e.g., race conditions, stack overflows, invalid memory access, IRQL violations).

· Reproduction & Isolation: Design stress tests and verification procedures to reliably reproduce the BSOD in a controlled environment using tools like Driver Verifier and specific load-testing scripts.

· Code Review & Remediation: Audit the existing C/C++ driver code (specifically Minifilter callbacks and process notification routines) for thread safety, proper lock usage (Spinlocks/ERESOURCE), and memory handling.

· Patch Implementation: Implement robust fixes for the identified issues, ensuring zero regression in driver performance or security efficacy.

· Validation: Verify fixes using Microsoft Driver Verifier and HLK (Hardware Lab Kit) basics to ensure stability under high stress.

Department/Project Description

Our clients is an endpoint security company looking for an expert-level Windows Kernel Driver Specialist to assist engineering team in developing next generation Endpoint Detection and Response (EDR) agent. We are looking for an experienced individual to join a team that is responsible for developing our cutting-edge collection, prevention and protection technologies using both documented and undocumented proprietary kernel mode techniques.
The team develops the core kernel technologies for a wide variety of products, from EDR to next-gen AV, including work that encompasses many aspects of kernel development, from infrastructure through filter drivers to function hooking, to name a few.

Yonik is a mobile play-and-earn app on Google Play. Players earn coins through mini-games, duels and tournaments. We have growing users and we got there without paid ads. Now we want to grow in Europe and Asia so we need someone who knows how to get creators talking about us.

What you will do

• Find and reach out to YouTubers, TikTokers and Telegram channel owners
• Explain Yonik to them and get them to promote it
• Bring them into our creator program and keep them active
• Track which creators bring real active users and share a short weekly report

Who we are looking for

• You have run influencer or KOL campaigns before, ideally for mobile games, tap-to-earn or Telegram apps
• You already have contacts with creators or channel owners
• You can show real results we can check
• Good English, and another language is a big plus
• You are self-driven and comfortable working remote

Pay
We start with a 3-month trial. After the 3 month trial the salary will go up to $1,500 to $2,500 based on discussion and if passing the performance review of the 3-month trial.

• $300 per month base
• Milestone bonuses for active users you bring in.
• Performance bonus for every creator who stays active and keeps bringing users.

 Lead Customer Support & Fulfillment

About Celtara

Celtara is a US-based D2C health & wellness brand creating functional products designed to support everyday well-being.

Our products are ready-to-eat superfood blends made with thoughtfully selected ingredients and formulas developed with nutritionists and herbalists. Each blend is focused on supporting a specific area of health, such as gut health, liver health, metabolism, or immunity.

Our approach combines nature, science, and transparency, with products designed to be simple to use and easy to integrate into a daily wellness routine.

About the Role

We are looking for a Customer Support & Fulfillment Lead to take ownership of our customer support and fulfillment operations.

This role combines team coordination, analytics, process improvement, and hands-on operational work. You will help ensure that customers receive high-quality support, orders are processed smoothly, and internal processes continue to improve as the brand grows.

What You’ll Do
 

• Lead day-to-day Customer Support & Fulfillment operations and help organize the team’s workload.
• Monitor key support metrics, including First Response Time, Resolution Time, backlog, and CSAT.
• Oversee fulfillment performance and help resolve delayed, stuck, lost, or problematic orders.
• Track chargebacks, refunds, win rates, and recurring customer issues.
• Analyze operational challenges and help identify practical solutions.
• Support and develop Customer Support team members through regular feedback and guidance.
• Improve customer service policies, Saved Replies, SOPs, and internal workflows.
• Coordinate with warehouses, fulfillment partners, and external service providers.
• Prepare clear reports on key metrics, current challenges, and ongoing improvements.
• Help evaluate team workload and identify when additional resources may be needed.
• Keep relevant stakeholders informed about important issues, risks, and progress.

What We’re Looking For
 

• 3+ years of experience in Customer Support, Customer Experience, Operations, or Fulfillment.
• Previous experience as a Team Lead, Senior Specialist, Supervisor, or in a role with ownership of processes or a small team.
• Strong e-commerce experience, ideally in a Shopify-based business.
• Experience supporting or managing Customer Support agents.
• Good understanding of Customer Support metrics and service quality.
• Experience with fulfillment, shipping, warehouses, and order management.
• Experience with chargebacks, refunds, disputes, and customer claims.
• Strong analytical and problem-solving skills.
• Confidence working with Google Sheets / Excel.
• Experience creating or improving SOPs, policies, and operational processes.
• English - B2+.

You’ll Be a Great Fit If You
 

• Enjoy taking ownership of your area and improving the way things work.
• Feel comfortable working independently while staying closely connected with the team.
• Like working with data and using it to understand what can be improved.
• Naturally look for practical solutions when challenges come up.
• Are organized and comfortable managing several priorities at once.
• Communicate clearly and keep others informed about progress and important updates.
• Enjoy building processes in a growing, fast-moving environment.
• Care about both customer experience and strong operational results.

What We Offer
 

• Competitive salary + performance-based bonuses.
• Fully remote work with a flexible schedule.
• Opportunity to work with a dynamic, fast-growing team.
• Supportive and friendly team environment.

About the Company
 

BITTE is a growing e-commerce brand operating in the Health & Wellness space in the U.S. market.
 

Our main product is a functional Soursop Bitter Shot made with soursop and botanicals, designed to support digestion, gut health, liver function, and overall wellness.
 

As the brand continues to grow, we are expanding our team and building strong internal processes to support further growth.

To support this growth, we are looking for a Shopify Technical Specialist who will be responsible for configuring, optimizing, and maintaining our Shopify store while ensuring a seamless customer experience.
 

About the Role
 

As a Shopify Technical Specialist, you will be responsible for configuring, optimizing, and maintaining our Shopify store to ensure smooth operations and an excellent user experience.
 

You will play a key role in store setup, technical improvements, and UX optimization, helping us scale our e-commerce operations efficiently.
 

Expect diverse technical challenges, cross-functional collaboration, and opportunities to grow your Shopify expertise while working with a fast-growing brand.
 

Who We’re Looking For
 

- Structured Approach
You can organize processes and keep operations under control.

- Technical Expertise
You have strong hands-on experience with Shopify, including store setup, theme customization, integrations, and technical optimization.

You are comfortable working with Liquid, HTML, CSS, and JavaScript and can independently handle technical changes and troubleshoot Shopify issues.

Experience with GA4, GTM, Triple Whale, Recharge, Klaviyo, Zendesk, or BigQuery is a strong advantage.

- Proactive Mindset
You don't wait for instructions - you identify problems and implement effective solutions independently.

- Results-Oriented
You focus on ensuring the website runs smoothly, efficiently, and maximizes conversions.

- Attention to Detail
You notice small details, work with precise data, and constantly look for ways to improve processes.

Your Responsibilities
 

Product & Content Management

• Create and edit product listings
• Manage product variations, inventory, and pricing
• Organize collections
• Maintain the Shopify blog
• Optimize landing pages for promotions

Design & UX Optimization

• Customize Shopify themes and templates
• Optimize layouts using HTML/CSS/JS
• Install and test Shopify apps
• Improve site structure and UX

Order & Customer Management

• Process orders and track order statuses
• Manage returns
• Handle customer inquiries and reviews

Payments & Shipping

• Configure payment gateways
• Optimize shipping processes
• Configure tax settings

Marketing & Promotions

• Implement SEO optimizations
• Manage ad integrations and improve site speed
• Support email marketing automation
• Set up and monitor promotions
• Collect reviews and UGC

Technical Maintenance

• Monitor website performance and updates
• Maintain security and integrations
• Manage backups

Analytics & Reporting

• Track sales, conversions, and KPIs
• Analyze ad campaigns and promotions
• Prepare reports

Collaboration with Teams & Partners

• Work with marketing, logistics, and accounting teams
• Coordinate with agencies, freelancers, and suppliers

Documentation & SOPs

• Develop and maintain SOPs
• Audit and update legal documents when necessary

It’s a Plus If You Have
 

• Experience with Shopify Plus, Metafields, Metaobjects, or checkout customization
• Experience with subscription models and LTV analytics
• Experience integrating Shopify with marketplaces
• Knowledge of multi-language and multi-currency Shopify setups

What We Offer
 

• Competitive salary
• Fully remote work with a flexible schedule
• Opportunity to collaborate with a passionate and dynamic team
• Cross-functional experience across different projects
• Supportive, friendly team atmosphere

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

We are looking for a Senior Big Data Developer to join a project focused on building data-driven solutions and integrations using the Databricks platform.

You will work on backend logic, API integrations and application components within Databricks Apps, contributing to scalable and maintainable solutions that integrate with enterprise systems and procurement processes.

Responsibilities:

• Develop and maintain applications and data solutions using Databricks
• Build and configure Databricks Apps, Workflows, Delta Lake and Unity Catalog
• Develop backend logic using Python, including routing, validation and business logic
• Design and implement integrations with external systems through REST APIs
• Work with JSON, OAuth 2.0 and API-based content routing
• Develop application interfaces using Streamlit or React within Databricks Apps
• Implement and maintain data and API integration flows
• Write unit and integration tests to ensure solution quality and reliability
• Use Git and CI/CD practices for development and deployment
• Implement logging, monitoring and troubleshooting mechanisms
• Collaborate with other developers, architects and business stakeholders

• Contribute to technical decisions and continuous improvement of the solution

   

Requirements:

• Strong commercial experience as a Big Data / Data / Software Developer
• Hands-on experience with Databricks
• Practical knowledge of:
  • Databricks Apps
  • Databricks Workflows
  • Delta Lake
  • Unity Catalog
• Strong Python skills, particularly for backend development
• Experience with REST APIs, JSON and OAuth 2.0
• Understanding of API-based content routing
• Experience with Streamlit or React
• Good understanding of software engineering practices
• Experience with Git and CI/CD
• Experience writing unit and integration tests
• Experience with logging, monitoring and troubleshooting
• Ability to work independently and communicate effectively with technical and business stakeholders
• English at a level sufficient for working in an international environment
• Tax residence in Ukraine required

Nice to Have:

• Experience with E-Invoicing solutions
• Knowledge of SAP Ariba
• Experience integrating with ERP or procurement systems
• Knowledge of UBL / PEPPOL
• Experience working with enterprise integration platforms