Jobs at Djinni

We’re an AI-driven payments startup with active clients, building in a space still dominated by legacy processors.
As a Paid Media Manager, you’ll own and scale B2B acquisition through non-traditional channels - newsletters, YouTube, podcasts, and other niche placements - focusing on what actually converts, not just what’s easy to buy.

What you’ll do:

• Plan and execute paid acquisition through niche B2B channels
• Buy and manage placements in newsletters, YouTube integrations, podcasts, and similar formats
• Identify and test new, unconventional traffic sources
• Negotiate directly with content creators, publishers, and platforms
• Track performance and optimize based on ROI, not vanity metrics
• Build a repeatable and scalable acquisition approach
   

We’re looking for someone who:

• Has hands-on experience buying ads in newsletters, YouTube, podcasts, or similar channels
• Understands how B2B audiences consume content and where to reach them
• Knows how to evaluate placements and predict their potential performance
• Is comfortable working with ambiguous tasks and figuring things out independently
• Thinks in terms of business impact, not just traffic
   

What we offer:

• Fully remote, flexible schedule
• High level of ownership and freedom in decision-making
• Fast-moving startup environment with real impact

Required languages

English

C1 - Advanced

About Not Your Average Start-Up

We’re a mission-driven team that puts people first—fostering a culture rooted in integrity, diversity, and happiness, even in the context of high performance and ambitious goals. Our product is a seamless, AI-powered subscription layer that integrates directly into existing e-commerce checkouts, helping brands boost average order value and recurring revenue with zero added risk or disruption. With a strong focus on continuous innovation and user-centric design, we actively listen, adapt, and improve to deliver real value to both merchants and their customers. Our team culture is centered on empowerment, personal growth, and meaningful collaboration—creating an environment where people can do their best work and thrive. If you’re looking for a place where cutting-edge AI meets purpose and heart, you’ve found it.

We are a team that has been developing digital businesses for almost 20 years and is a recognized leader in the Search Arbitrage industry.

We are currently scaling our business and looking for a Recruitment Team Lead. 
This is a great opportunity for a high-performing Lead recruiter with at least 2 years working with media buying vacancies and minimum 1,5 years in a leadership role. 
 

Areas of Responsibility
 

Recruitment Management

• Efficiently lead and coordinate the recruitment team.

• Oversee the full-cycle recruitment process across the company.

• Build effective hiring strategies for complex and senior roles.

Hands-on Recruitment: Executive Search & Complex Vacancies

• Personally manage key vacancies, headhunt, and engage passive candidates.

• Utilize modern sourcing techniques, talent mapping, and competitive market analysis.

Recruitment Function Development

• Build and maintain a high-quality, "warm" talent pool.

• Analyze the effectiveness of candidate acquisition channels and discover new sourcing streams.

• Optimize recruitment processes to increase hiring speed and quality.

• Leverage recruitment analytics, forecasting, and key metrics.

• Manage the recruitment function budget and evaluate cost-effectiveness.

Business Partnership

• Work in close collaboration with Hiring Managers and the Head of HR.

• Advise the business on labor market trends, compensation benchmarks, and the competitive landscape.

• Ensure an exceptional Candidate Experience at all stages of the recruitment funnel.

• Contribute to the development of the company’s employer brand in partnership with the Head of HR and the marketing team.

It’s a Match If You Have
 

• 1.5–2+ years of experience as a Recruitment Team Lead or Head of Recruitment in a media buying company (the vertical is not critical).

• Practical experience in international hiring.

• English proficiency at a B2 level or higher, and native Ukrainian.

• Mastery of modern sourcing tools, talent mapping, executive search, and recruitment analytics.

• A data-driven mindset, making decisions based on metrics.

• Strong managerial discipline: regularly conducting calibration meetings and retrospectives, controlling process quality, and helping the team work more efficiently.

• A high level of Ownership: making independent decisions, taking responsibility for the team’s results, and keeping business needs as your top priority.

Nice to have
 

• Experience in international hiring of media buyers outside the CIS region.

• A track record of successfully headhunting Media Buyers, Team Leads, Heads of Buying, and entire media buying teams.

• A strong professional network within affiliate marketing.

• Your own active candidate (media buyers) database.

What's Already in Place
 

• An effective team of two recruiters.

• Core processes that enable quality hiring but require adaptation and/or further refinement.

• A modern tech stack: from ATS to parsing services.

• Engaged Hiring Managers who know how to define job requirements, conduct interviews, and evaluate candidates.

• A recognizable Group of Companies brand in both local and international markets, which we continue to scale.

What We Offer
 

• Competitive Compensation: Fixed base + bonuses.

• Work Format: Remote, or office/hybrid in Prague.

• Flexibility: Flexible working hours start.

• Growth: Continuous development is one of our core values.

• Environment: A healthy corporate culture, full support, and all the resources needed to achieve your goals.

• And of course: Paid vacation and sick leaves, sponsored training and development, conference attendance, extra days off, and other perks.

If you feel that we could be a great match, apply for the position!

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

Job Description

• Experience: 7+ years in Business Analysis or Product Management on complex software projects.
• PO Mindset: Demonstrable experience acting as a proxy-Product Owner. Experience with roadmapping, backlog grooming, and strategic planning in an Agile/Scrum environment is essential.
• Industrial Domain Knowledge: Experience with phisical printing systems (Laser, Inkjet, Thermal) is highly desirable.
• Proactivity & Leadership: Strong history of "owning" the solution. You must be a self-starter who identifies process bottlenecks and fixes them without waiting for permission.
• Communication Skills: Exceptional ability to communicate complex technical and clinical information to diverse audiences. You must be comfortable leading workshops and presentations for surgeons and executives.
• Tooling: Proficiency in Jira and Confluence, specifically for managing traceability and documentation.

Job Responsibilities

• Serve as the central knowledge hub and a single source of truth for dev team
• Synthesize fragmented specs and UI/UX designs into actionable requirements
• Secure stakeholder alignment and sign-off through recurring workshops
• Enforce strict Definition of Ready and Definition of Done criteria to eliminate development ambiguity
• Manage change control to prevent cross-team rework and integration delays
• Keep requirements in Jira and documentation updated and prioritized
• Maintain, prioritize, and refine the product backlog in Jira
• Map current and future-state business processes, user journeys, and system interaction flows.
• Assess the impact of scope changes, manage requirement updates, and communicate changes proactively across teams.

Department/Project Description

We are looking for a proactive and detail-oriented Business Analyst to bridge the gap between business vision and technical execution. In this role, you will act as a key liaison between business stakeholders, UI/UX designers, and engineering teams. You will be responsible for eliciting, analyzing, and translating complex business needs into clear, actionable requirements, ensuring seamless delivery and alignment across all project streams.

Our client is a leading world international company which provides a dynamic, automated printing solution allowing users to create and monitor label printing on large manufactures. Our team is working together with the client as a single unit extending the capabilities of a Common Platform, a microservice-based system which provides a set of services to control printers, including the HMI layer. The main product features include a customizable interface for operators to design labels, manage and monitor printer, access printer dashboards, configure and manage automated printing applications dynamically.

Team Lead — VIP Relationship & Retention

Reports to: Head of VIP Department 

Direct reports: VIP Managers, Pre-VIP Managers, VIP Chat Managers 

The Role

We're looking for a hands-on, player-first Team Lead to run our VIP service desk day to day. You'll lead a team of VIP, Pre-VIP, and Chat Managers, personally own our highest-value player relationships, and turn the retention strategy set by our Head of VIP into flawless execution — every shift, every escalation, every offer delivered right, to the right player, at the right time. If you love coaching people, solving problems live, and being the calm voice a VIP trusts when things get tense, this is your seat.

What You'll Own

• Team Leadership: hire, onboard, and performance-manage 6–8 VIP/Pre-VIP/Chat Managers — weekly 1-on-1s, monthly scorecards, real-time coaching on live interactions.
• Service Delivery: run shift rotas for 24/7 VIP coverage, allocate the player portfolio across your team, and lead the daily huddle at the start of every shift.
• Quality Assurance: sample and score 5–10 interactions per manager weekly; run monthly calibration sessions to keep the whole team's standards aligned.
• Crisis & Escalation: personally step in on account-closure threats, high-value disputes, and sensitive complaints — the senior voice VIPs get put through to when it matters.
• Tier-1 Relationships: personally manage our top 10–20 VIP accounts — birthdays, milestones, and the kind of recognition that keeps them loyal.
• Strategy Execution: translate the Head of VIP's campaign calendar into weekly team targets, and make sure every offer goes out accurately and on time.
• Voice of Customer: collect and categorize player feedback, and report themes monthly to the Head of VIP and Product team.

What We're Looking For

• Experience leading a frontline team in VIP account management, high-touch customer service, or player relations — ideally in iGaming/gambling.
• A genuine coach: comfortable giving real-time feedback, running QA calibration, and developing people, not just monitoring them.
• Calm under pressure — you can de-escalate a VIP threatening to close their account without losing your composure or overpromising.
• Operationally sharp: rota planning, SLA management, and payroll/KPI validation are second nature, not an afterthought.
• Working knowledge of responsible-gambling obligations and how they apply to VIP servicing in T1/T2 markets.
• 2+ years in a team-leadership or senior account-management role within iGaming, hospitality VIP services, or a comparable high-touch environment.

Why Join Us

• Real ownership of the player relationships that matter most to the business, with a direct line to strategic leadership.
• Competitive salary and performance-based bonus structure.
• Remote-first, internationally distributed team.
• Clear growth path — this is the operational proving ground for future Head of VIP talent.

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

This role requires independence, the ability to prioritize tasks across a large list of targets, and a quick reaction to non-standard results. Fully remote, full-time.
 

Responsibilities

• Formulate and distribute the daily list of websites for testing based on priority (volume, anomalies, urgency)
• Independently execute test scenarios on the most complex/high-priority targets
• Review and verify test results logged by other team members
• Maintain and update tracking sheets, ensuring data completeness and accuracy
• Gather proof packages (screenshots, videos, metadata) upon detecting violations and escalate according to protocol
• Help onboard and train new team members on the core methodology
   

Requirements

• Up to 1 year of experience in QA/testing, support, or a similar detail-oriented operational role
• English proficiency: Pre-Intermediate or higher
• Advanced user of Google Sheets/Excel (filters, pivot tables)
• Ability to prioritize tasks independently and work without micromanagement
• Willingness to sign an NDA and strictly comply with methodology confidentiality
• Stable internet connection and readiness to work with corporate tools (VPN, anti-detect browsers)
   

Nice to Have

• Experience with VPN/proxy tools and anti-detect browsers (Sphere, Multilogin, or similar)
• Background in FinTech or payment systems
• Experience in mentoring or training new team members
  
  We offer:
  • Opportunity to work in a fast-growing international fintech company
  • Professional growth opportunities alongside with company
  • 24 paid vacation days per year and 5 paid sick leave days per year
  • 10 Public holidays days
  • An opportunity to work full remote or hybrid flexibility
  • Collaborative and friendly team
  • Professional education budget after 6 months working in the company
  • Birthday gift bonus for all our employees

dNovo Group is a Toronto-based digital marketing agency specializing in SEO, Paid Media, Web Design, AI Search Optimization, Content Marketing, and Reputation Management. We're looking for a Head of Agency Operations with proven experience leading operations within a digital marketing agency. 

This is not a general corporate operations or traditional COO role. The ideal candidate has hands-on experience managing SEO, Paid Media, Web Development, and Account Management professionals while overseeing client delivery, operational excellence, and agency growth.

What You'll Do

Lead Agency Operations

• Oversee the day-to-day operations of the agency.
• Ensure projects are delivered on time and exceed client expectations.
• Support and mentor our Account Managers and Project Managers.
• Improve workflows, communication, and operational efficiency.
• Monitor team capacity, priorities, and overall performance.
• Oversee website launches and technical projects, ensuring high-quality delivery and alignment with client goals.
• Help build systems and processes that allow the agency to scale.

Build Strong Client Relationships

• Serve as a trusted advisor for key client accounts.
• Lead client meetings, strategy sessions, and business reviews.
• Resolve escalated client issues with professionalism and confidence.
• Identify opportunities to grow existing client relationships.

Drive Business Growth

• Conduct discovery calls with prospective clients.
• Understand client goals and recommend tailored digital marketing solutions.
• Develop strategic marketing plans and proposals.
• Help close new business opportunities.
• Support upselling and cross-selling within existing client accounts.

Partner with the CEO

• Work closely with the CEO to execute company goals and strategic initiatives.
• Identify opportunities to improve performance, profitability, and client satisfaction.
• Foster a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• 5+ years of experience working in a digital marketing agency.
• 2 + years leading Account Managers, Project Managers, or client delivery teams in an agency environment.
• Experience leading teams and managing client relationships.
• Strong sales and business development skills.
• Strong understanding of SEO, AI Search Optimization, Paid Media, website development, WordPress, website launches, and digital marketing strategy.
• Excellent leadership, communication, and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary based on experience and qualifications.
• A leadership role with significant impact on the company's growth.
• A supportive, ambitious, and international team.
• Opportunities for professional growth and career advancement.

* Please note: This role is specifically for candidates with digital marketing agency experience. Applicants whose operations experience is primarily in HR, payroll, finance, manufacturing, logistics, healthcare, retail, hospitality, or other non-agency industries will not be considered.

Join our dynamic international digital marketing team where innovation and results converge. We are looking for a Senior Account Manager to lead our clients' SEO strategies, drive outstanding results in website rankings, traffic, and engagement, and contribute to company revenue through consultative sales and new client acquisition.

Key Responsibilities

• Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

New Client Acquisition & Sales

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• Proven experience as a Marketing Account Manager in an agency setting, with more than 2 years of experience.
• Experience in sales / business development / closing digital marketing deals is strongly preferred.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

Join our dynamic international digital marketing team where innovation and results converge. We are looking for a Senior Account Manager to lead our clients' SEO strategies, drive outstanding results in website rankings, traffic, and engagement, and contribute to company revenue through consultative sales and new client acquisition.

Key Responsibilities

• Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

New Client Acquisition & Sales

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• Proven experience as a Marketing Account Manager in an agency setting, with more than 2 years of experience.
• Experience in sales / business development / closing digital marketing deals is strongly preferred.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

Join our dynamic international digital marketing team where innovation and results converge. We are looking for a Senior Account Manager to lead our clients' SEO strategies, drive outstanding results in website rankings, traffic, and engagement, and contribute to company revenue through consultative sales and new client acquisition.

Key Responsibilities

• Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

New Client Acquisition & Sales

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• Proven experience as a Marketing Account Manager in an agency setting, with more than 2 years of experience.
• Experience in sales / business development / closing digital marketing deals is strongly preferred.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

dNovo Group is a Toronto-based digital marketing agency specializing in SEO, Paid Media, Web Design, AI Search Optimization, Content Marketing, and Reputation Management. We're looking for a Head of Agency Operations with proven experience leading operations within a digital marketing agency. 

This is not a general corporate operations or traditional COO role. The ideal candidate has hands-on experience managing SEO, Paid Media, Web Development, and Account Management professionals while overseeing client delivery, operational excellence, and agency growth.

What You'll Do

Lead Agency Operations

• Oversee the day-to-day operations of the agency.
• Ensure projects are delivered on time and exceed client expectations.
• Support and mentor our Account Managers and Project Managers.
• Improve workflows, communication, and operational efficiency.
• Monitor team capacity, priorities, and overall performance.
• Oversee website launches and technical projects, ensuring high-quality delivery and alignment with client goals.
• Help build systems and processes that allow the agency to scale.

Build Strong Client Relationships

• Serve as a trusted advisor for key client accounts.
• Lead client meetings, strategy sessions, and business reviews.
• Resolve escalated client issues with professionalism and confidence.
• Identify opportunities to grow existing client relationships.

Drive Business Growth

• Conduct discovery calls with prospective clients.
• Understand client goals and recommend tailored digital marketing solutions.
• Develop strategic marketing plans and proposals.
• Help close new business opportunities.
• Support upselling and cross-selling within existing client accounts.

Partner with the CEO

• Work closely with the CEO to execute company goals and strategic initiatives.
• Identify opportunities to improve performance, profitability, and client satisfaction.
• Foster a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• 5+ years of experience working in a digital marketing agency.
• 2 + years leading Account Managers, Project Managers, or client delivery teams in an agency environment.
• Experience leading teams and managing client relationships.
• Strong sales and business development skills.
• Strong understanding of SEO, AI Search Optimization, Paid Media, website development, WordPress, website launches, and digital marketing strategy.
• Excellent leadership, communication, and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary based on experience and qualifications.
• A leadership role with significant impact on the company's growth.
• A supportive, ambitious, and international team.
• Opportunities for professional growth and career advancement.

* Please note: This role is specifically for candidates with digital marketing agency experience. Applicants whose operations experience is primarily in HR, payroll, finance, manufacturing, logistics, healthcare, retail, hospitality, or other non-agency industries will not be considered.

dNovo Group is a Toronto-based digital marketing agency specializing in SEO, Paid Media, Web Design, AI Search Optimization, Content Marketing, and Reputation Management. We're looking for a Head of Operations with proven experience leading operations within a digital marketing agency. 

This is not a general corporate operations or traditional COO role. The ideal candidate has hands-on experience managing SEO, Paid Media, Web Development, and Account Management teams while overseeing client delivery, operational excellence, and agency growth.

What You'll Do

Lead Agency Operations

• Oversee the day-to-day operations of the agency.
• Ensure projects are delivered on time and exceed client expectations.
• Support and mentor our Account Managers and Project Managers.
• Improve workflows, communication, and operational efficiency.
• Monitor team capacity, priorities, and overall performance.
• Oversee website launches and technical projects, ensuring high-quality delivery and alignment with client goals.
• Help build systems and processes that allow the agency to scale.

Build Strong Client Relationships

• Serve as a trusted advisor for key client accounts.
• Lead client meetings, strategy sessions, and business reviews.
• Resolve escalated client issues with professionalism and confidence.
• Identify opportunities to grow existing client relationships.

Drive Business Growth

• Conduct discovery calls with prospective clients.
• Understand client goals and recommend tailored digital marketing solutions.
• Develop strategic marketing plans and proposals.
• Help close new business opportunities.
• Support upselling and cross-selling within existing client accounts.

Partner with the CEO

• Work closely with the CEO to execute company goals and strategic initiatives.
• Identify opportunities to improve performance, profitability, and client satisfaction.
• Foster a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• 5+ years of experience working in a digital marketing agency.
• 2 + years leading Account Managers, Project Managers, or client delivery teams in an agency environment.
• Experience leading teams and managing client relationships.
• Strong sales and business development skills.
• Strong understanding of SEO, AI Search Optimization, Paid Media, website development, WordPress, website launches, and digital marketing strategy.
• Excellent leadership, communication, and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary based on experience and qualifications.
• A leadership role with significant impact on the company's growth.
• A supportive, ambitious, and international team.
• Opportunities for professional growth and career advancement.

*Please note: This role is specifically for candidates with digital marketing agency experience. Applicants whose operations experience is primarily in HR, payroll, finance, manufacturing, logistics, healthcare, retail, hospitality, or other non-agency industries will not be considered.

dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams. This is a senior client-facing role, not a pure support or traditional account management position. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, Wordpress, and common web-related issues.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients;
• Lead regular client meetings, strategy sessions, and performance reviews;
• Maintain consistent, proactive communication;
• Respond to inbound client inquiries within 2 business hours;
• Manage client expectations and resolve issues professionally;
• Build long-term trusted relationships;
• Ensure overall client satisfaction and retention.

Strategy, Planning & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals;
• Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps;
• Communicate strategies effectively through meetings, reports, and ongoing client updates;
• Conduct advanced keyword research and content planning;
• Identify technical SEO opportunities and growth areas;
• Perform website audits and provide actionable recommendations;
• Monitor rankings, traffic, leads, and engagement metrics;
• Deliver clear and insightful performance reports;
• Ensure implementation quality across internal teams.

Website Launch & Web Project Support

• Oversee website launches from kickoff through go-live;
• Act as the strategic bridge between clients and internal web project managers;
• Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals;
• Coordinate launch timelines, communication, and stakeholder expectations;
• Support pre-launch and post-launch client communication;
• Assist with redirect planning, launch checklists, and post-launch monitoring.

Technical Ownership

• Serve as the first point of contact for website-related technical questions and issues;
• Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues;
• Coordinate with developers and technical teams to resolve issues efficiently;
• Verify analytics, conversion tracking, redirects, and technical SEO implementations;
• Assist clients during website migrations and launch-related technical activities;
• Communicate technical concepts clearly to non-technical clients.

Qualifications

• 2+ years of experience as an Account Manager within a digital marketing agency;
• Proven experience managing digital marketing clients in an agency environment;
• Strong hands-on knowledge of SEO strategy and execution;
• Deep understanding of keyword research, technical SEO, and content optimization;
• Experience managing or supporting website projects from kickoff to launch;
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, and website launch processes;
• Ability toidentify and troubleshoot common website and tracking issues;
• Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools;
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools;
• Excellent English communication and presentation skills;
• Strong analytical and problem-solving abilities;
• Highly organized, detail-oriented, and proactive;
• Ability to manage multiple client accounts in a fast-paced agency environment;
• Consistent availability during EST business hours (9 AM-6 PM).

What We Offer

• Competitive salary (negotiable, based on experience and qualifications);
• Long-term career opportunity;
• Supportive international team;
• Performance-driven culture;
• Ongoing professional development and training;
• Opportunity to work with a diverse portfolio of growing businesses across North America.

🇨🇦 Easy Renovation (www.easyrenovation.ca) specializes in high-quality bathroom renovations across the Greater Toronto Area and surrounding regions. As we continue to grow, we're looking for a proactive Junior Business Development Specialist to support both our recruitment efforts & business development initiatives.

This is an excellent opportunity for someone who enjoys working with people, is highly organized, and wants to develop a career in recruiting, business development, and digital marketing.

Key Responsibilities

Recruitment (Full Cycle)

• Manage the full recruitment process from sourcing to offer
• Create and publish job postings across relevant recruitment platforms
• Source candidates through LinkedIn, Indeed, job boards, and other channels
• Screen resumes and conduct initial interviews
• Coordinate interviews with manager
• Maintain candidate pipelines and ensure accurate recruitment records
• Deliver a positive candidate experience throughout the hiring process

Business Development

• Research potential partners, vendors, candidates, and business opportunities
• Conduct outreach via email, LinkedIn, and other channels to establish new business relationships
• Conduct market research to identify trends and growth opportunities
• Support partnership, marketing, and strategic business development initiatives
• Assist with lead generation, CRM management, and follow-up communications
• Collaborate with internal teams to support company growth initiatives

Qualifications

• Excellent English - B2/C1 (oral and written)
• Strong interpersonal, organizational, and communication skills
• Previous experience in Business Development, Recruitment/HR, Digital Marketing, or a related field is considered an asset.
• Detail-oriented, proactive, and eager to learn

What We Offer

• Supportive, collaborative team environment
• Competitive salary
• Long-term career growth within a fast-growing Canadian company

If you're an organized, people-oriented professional who enjoys connecting with others and is eager to learn, we'd love to hear from you!