Jobs at Djinni

📍 Location: Remote
🕐 Employment: Full-time
🌍 English: B2+
🚀 Project stage: Presale (estimation phase)
 

About the Project

We're looking for a Middle / Middle+ Flutter Developer to join the presale phase of an existing fitness application for the US market.

The app already has 300+ active users in production. The client is looking for an experienced engineer who can not only implement features but also provide technical recommendations and justify architectural and UX decisions.
 

Project Goals

• Improve UX and overall usability
• Optimize trainer and admin workflows
• Increase application scalability
• Preserve the existing SQL database and business decision-making algorithms where possible
   

Long-term Vision

• Separate Trainer Portal
• Separate Admin Portal
• Analytics platform
• Integrations with Apple Health, Google Fit, and wearable devices
• Future B2B licensing
   

Requirements

• Commercial experience with Flutter
• Strong understanding of mobile application architecture
• Experience working with SQL databases
• Ability to participate in technical discussions and provide well-reasoned recommendations
• Understanding of UX best practices and scalable application design
• English level B2+

About the Role

We are looking for a Lead Generation Manager to take full strategic ownership of our lead generation function — from prospect identification through gradual nurturing, intelligent acquisition, reactivation of lost conversations, and long-term customer retention.

You will define and drive our communications strategy across multiple channels  — owning everything from high-level strategy to individual campaigns and the automated workflows that keep prospects and customers engaged.

Responsibilities
Take full ownership of the lead generation strategy and process, from prospect identification to conversion and retention.
Design and lead nurturing workflows, customer journeys, segmentation, and campaigns across channels.
Direct full-cycle email marketing: strategy, campaign planning, setup, QA, launch, monitoring, and optimization.
Own multichannel communications strategy, ensuring consistency and correct timing.
Build and refine audience segmentation using behavioral, lifecycle, and RFM models to drive relevance and conversion.
Architect marketing automation workflows and nurturing campaigns from the ground up.
Drive personalization strategy using dynamic content and user-based logic.
Lead A/B testing programs across content, subject lines, timing, and campaign mechanics, translating results into strategic decisions.
Coordinate and align marketing, prospecting, content, and other resources to execute the lead generation strategy.
Continuously evaluate and improve lead generation performance across the full lifecycle.
Rapidly master our domain, terminology, and customer segments to inform strategic decisions.

Requirements
5+ years of experience in lead generation, demand generation, or lifecycle marketing, with a track record of owning the process end-to-end.
Demonstrated ability to work independently at a strategic level, setting direction and delivering results without oversight.
Strong analytical, organizational, and communication skills.
Experience building processes and systems from scratch is a plus.

Why TenViz?
Work with world-class clients, including Fortune 100 companies.
Be part of a team focused on AI and Machine Learning.
Fully remote work with a flexible schedule.
 

About Impressit

Impressit is an AI-native software and engineering company serving as the premier execution partner for operations-heavy industries. Using our proprietary platform technology, we build advanced automation products and deploy full, custom systems and products for clients navigating complex, high-stakes environments.

We don't just theorize, we build and scale. We have a proven track record of shipping production-ready systems across critical verticals, including healthcare, fintech, telecom, logistics, and defence.

About the Role

As a Product Owner, you will act as the vital bridge between client needs and what our delivery teams build. Externally, you will position yourself as a Solution Strategist. At its core, this role requires owning the translation of complex client requirements into clear, executable specs, and managing the continuous feedback loop of delivering, presenting, and refining until the client’s operational problem is completely solved.

You will work closely with a technical delivery team backed by a cutting-edge stack of AI tooling. While you do not need to be a hands-on engineer, you must think logically, break down ambiguous problems cleanly, and remain relentlessly focused on high-impact client outcomes.

What You’ll Do

— Own the Bridge: Act as the primary liaison between clients and the delivery team, managing requirements end-to-end.

— Diagnose the Real Problem: Look past surface-level client requests to uncover the root operational challenge, then define a structured strategy to solve it.

— Translate to Specs: Turn client requirements into crisp, actionable technical briefs that engineering teams or AI-assisted workflows can execute directly.

— Manage the Delivery Loop: Take what the team builds, synthesize and summarize the value, present it back to the client, gather feedback, and iterate.

— Prototype Early: Build and share rapid prototypes with clients to validate direction and align expectations early in the process.

— Prioritize Ruthlessly: Dynamically balance competing client and technical requirements against ultimate business impact.

— Demo with Confidence: Present delivered work with absolute clarity and authority in high-stakes, client-facing settings.

Success Metrics

Your impact and success in this role will be measured by:

— Client Satisfaction (CSAT): Ensuring delivered automation products and custom systems precisely solve the client's core operational issues and exceed expectations.

— Account Retention & Partnership Growth: Building deep trust through exceptional execution, effectively turning initial product deployments into long-term strategic relationships.

— Delivery Accuracy & Efficiency: Translating ambiguous requirements into clean, structured specifications that minimize engineering rework and optimize the AI-assisted delivery workflow.

What We’re Looking For

— Experience: 8+ years of experience as a Product Owner or in other delivery client-facing roles.

— Cross-Functional Collaboration: Demonstrated success collaborating with non-product functions (sales, marketing, customer support) to gather operational signals and synthesize them into product requirements.

— Customer-Centric Track Record: A proven history of reaching out to customers directly, gathering raw feedback, and turning it into actionable product evolution.

— Communication & Presentation: Top-tier communication skills. You are entirely comfortable demoing, presenting, and defending strategic product decisions in front of clients.

— Structured Mindset: Exceptional logical and analytical thinking. You excel at breaking ambiguous, messy problems into clean, buildable execution pieces.

— Adaptability: Proactive, dynamic, and thrives in fast-changing, high-velocity environments.

— AI Fluency: Comfortable adopting and working alongside advanced AI tools as an intrinsic part of your daily delivery workflow.

Nice to Have

— Prior experience working within a consultancy or agency model, delivering custom software for external corporate clients.

— Direct exposure to solutions architecture or a heavily solutions-oriented product role.

What about our benefits?
— Generous vacation time: 24 days per year
— Professional education and training budget
— WOW team-building events
— Office in the Lviv city center (flexible time-work or fully remote)
— Paid sick leave 

We are waiting for you to join our WOW team!

TURBOTA is looking for its first dedicated B2B Sales Manager to build our corporate sales pipeline from the ground up.

The main focus of this role is outbound lead generation: finding relevant companies and decision-makers, starting conversations, and managing opportunities from the first contact to payment.

About TURBOTA

TURBOTA is a Ukrainian manufactory of meaningful gifts and home fragrance products, including candles, diffusers, posters, and custom corporate collections.

Over the past six years, we have:

• served more than 20,000 customers

• built a network of 50+ partners across Ukraine

• created corporate gifts for Uklon, the National Bank of Ukraine, Wargaming, and other companies

• developed our own production and customisation capabilities

We are now expanding our corporate direction and launching TURBOTA for a Year — an annual gifting subscription for companies.

A company approves the budget once, while we take care of employee gifts for birthdays, onboarding, work anniversaries, and other important occasions.

What you will do

Outbound lead generation — the main focus

• Build and maintain a database of target companies and decision-makers

• Search for leads through Apollo, LinkedIn, and Sales Navigator

• Launch personalised outreach through LinkedIn, cold email

• Reactivate previous corporate clients before the new gifting season

• Test target segments, messaging, and outreach approaches

• Build a consistent pipeline of qualified opportunities

Sales and deal management

• Conduct discovery calls and identify client needs, budgets, timelines, and decision-making processes

• Prepare commercial proposals together with our team, normally within 24 hours

• Manage every opportunity in the CRM until payment or a clear next step

• Calculate deal margins and avoid unprofitable sales

• Close larger opportunities together with the founder

• Collect feedback, create client cases, and generate repeat business

Who we are looking for

• 1+ year of experience in B2B sales, outbound lead generation, partnerships, agency sales, SDR, or BDR roles

• Experience independently building prospect lists and running cold outreach

• Results you can demonstrate through numbers: meetings booked, pipeline generated, conversion rates, or revenue closed

• Strong CRM discipline and consistent follow-up habits

• Clear and human communication without generic templates or corporate jargon

• Commercial thinking and an understanding of revenue, costs, and margins

• Fluency in Ukrainian

Experience with Apollo, LinkedIn Sales Navigator, corporate gifting, HR-tech, events, merchandise, or creative agencies will be an advantage.

What we offer

• Fixed salary plus 10% of the margin from every closed deal, with no commission cap

• Remote work and a flexible, outcome-oriented schedule

• Direct collaboration with the founders

• Real influence over sales processes, outreach, positioning, and pricing

• The opportunity to build the foundation for TURBOTA’s future sales team in 2027

This role is for someone who wants not only to sell, but to build a sales direction from the ground up. We're happy to collaborate!

Remote in Ukraine · Flexible schedule · Start in September 2026

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements:
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher.

Responsibilities:
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands.

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

About Us: We are a Web2/Web3 incentive platform. Our MVP is live and we are scaling into
market, so we are growing the engineering team to match. Our advantage is blending the power
of blockchain with the accessibility of Web2: the core runs on chain, but the user experience
is seamless for everyone. You can read more about us on joinbundle.com.

The Role: We are looking for a full stack engineer who leans backend to join a small,
distributed engineering team of six, working directly with our Director of Technology. You
will own features end to end, from the .NET API and its background workers through to the
React dashboards our users actually touch. This is a hands-on role with no layers between you
and the product decisions.

Your Responsibilities

• Design, build and maintain features in our .NET 10 backend: REST APIs, domain logic, EF Core data models and event-driven background jobs.
• Take those features through to the UI in our React/TypeScript frontends, so a feature ships complete rather than being handed over half-finished.
• Work with MySQL, RabbitMQ and Redis, and think about correctness across multiple running instances, not just on your laptop.
• Integrate third-party services (payments, KYC, messaging) and handle the failure cases properly.
• Ship through Docker and GitHub Actions, and keep an eye on your own code in production.
• Actively use AI coding assistants to move faster on implementation and boilerplate.

Requirements

• Core: 5+ years of commercial full stack experience.
• Backend: Strong C# and ASP.NET Core (Web API, dependency injection, async), EF Core, and solid relational database and SQL skills.
• Frontend: Confident with React and TypeScript. You do not need to be a design specialist, but you should be able to build a clean, working interface without hand-holding.
• Systems: Comfortable with queues, background processing and asynchronous flows. You understand why a job might run twice and what to do about it.
• AI Proficiency: You are an "AI Tools Master". You know how to leverage AI to code faster and smarter.
• Tooling: Docker, Git, CI pipelines.
• Soft Skills: Self-directed, communicative, comfortable owning a piece of work in a remote team without being managed day to day.

• Language: Professional English, written and spoken.

   

Nice to Have (Not required, but a plus)

• Familiarity with Web3 concepts: wallets, smart contract interactions, EVM chains.
• Node.js or Nest.js.
• Experience with Redis beyond caching: distributed locks, shared state.
• Payments, KYC or compliance integrations.

• Frontend analytics instrumentation (GA4, Hotjar, custom event tracking).

   

Our Tech Stack

Backend: .NET 10 / C#, split into an API and a worker service. EF Core, MySQL, RabbitMQ, Redis.
Frontend: Two React + TypeScript + Vite applications, one for companies and one for end users.
Web3: Nest.js service talking to Arbitrum smart contracts, Solidity.
Infra: Docker, GitHub Actions, Kamal, Cloudflare, Sentry.

What We Offer

• Fully Remote: Work from anywhere. Our team already spans several countries and we do not care where you sit.
• AI Tools Budget: We cover your preferred AI subscriptions.
• Competitive Compensation: Based on your experience and impact.
• High Impact: A small team with a live product. Your code ships to real users, and you will be in the room when the decisions are made.

We are looking for a motivated Sales Agent to join our growing auto transport and logistics brokerage.

Requirements

• Fluent spoken and written English (B2+)
• Confident communication with American customers
• Ability to understand natural spoken English without translation tools
• Experience in sales, customer support, call center, or auto transport is a plus
• Strong communication and negotiation skills
• Comfortable working with CRM systems
• Available to work during U.S. Central Time (8:00 AM – 7:00 PM)

Responsibilities

• Communicate with customers who request vehicle transportation quotes
• Explain our services and pricing
• Follow up with leads via phone, email, and text messages
• Answer customer questions and handle objections
• Convert qualified leads into booked transportation orders
• Update customer information in the CRM

All leads are provided by the company. No cold calling or lead generation is required.

Hiring Process

• English communication assessment
• Interview
• Training and onboarding

What We Offer

• Performance-based commission
• Weekly payouts
• Company-provided leads
• CRM, sales scripts, and training
• Long-term, full-time opportunity
• Friendly and supportive team

If you're confident speaking with customers, enjoy sales, and want to grow with a U.S.-based logistics company, we'd love to hear from you.

We’re adding Company Truck Dispatchers to our team!

REQUIREMENTS:

• English — upper intermediate at least;
• Experience as a company truck dispacther (you had assigned trucks at your previous work in US logistics)
• Strong verbal communication, decision-making, and negotiation skills
• Attention to details and high level of responsibility, multitasking
• Be ready to cover assigned truck on weekends if no load/cancel/etc

SCHEDULE:

• Monday-Friday 15:00-01:00 

RESPONSIBILITIES:

• Searching and Booking loads for company trucks
• Planning the route and problem-solving on the current loads
• Building and maintaining relationships with clients and drivers (human touch and proactive position is highly important)

OPPORTUNITIES:

• Basic salary + percentage from the Gross (you can also book loads for owner-operators when your trucks are covered and get percentage from Profit too)
• Bonuses for reaching target gross on each truck
• Carreer growth as a perspective
• Corporate events
• Accounting support is provided

Do you have experience and great results in Expedite? Confident in your skills and crave challenging and intriguing tasks, eager for new adventures? Aspire to build a solid career in a field where you’ve already earned your stripes? Can inspire your team and lead them forward towards new achievements? Step forward and reveal your potential! Your skills and ambition will be carefully evaluated as we embark on a journey towards mutual growth and triumph/

Responsibilities:

• Effective team leadership and help the logistics team (10 people) to motivate, direct, and advise in daily tasks and issues
• Ensure team members have the necessary trainings to perform their jobs
• Promote collaboration and remove obstacles to teamwork
• Utilize existing metrics and propose changes or new ones to ensure proper control of the logistics activity
• Record keeping
• Participate in staff training and evaluation to ensure a high level of customer service
• Keep abreast of market conditions
• Achieve business results for key performance indicators and other organizational objectives
• Manage all communications in compliance with business policies — Identify, monitor, and resolve customer complaints (involve other department’s team leaders if needed)
• Organize and supervise team activities
• Identify process improvement opportunities within the area of ​​responsibility
• Be available after hours or on weekends to provide operational support and guidance to the team (be the first point of contact for your team)
• Provide daily staffing, rotation and scheduling direction and decisions, including coverage for breaks, lunches
• Identify issues or gaps and implement structured solutions

Requirements:

• Good communication level English, Ukrainian, Russian MUST HAVE
• Must be able to read, count accurately, do simple math (add / subtract / multiply) and write legibly
• Excellent customer service orientation; an effective problem solver and communicator with customers and team members
• Able to perform data analysis and generate various reports as needed
• Strong interpersonal & Team building skills
• Project Management and audit experience will be seen as an advantage
• You are flexible, hardworking and work well under pressure
• Minimum of 1−2 years supervisory / leadership experience preferred
• Minimum of 2 years of experience in Expedite
• Must have demonstrated decision-making and problem-solving skills
• Confident level of using Excel Sheets for running reports
• Must be able to shift priorities as required
• Prepare routine reports and correspondence
• Demonstrate yourself as an example to the team of hardworking and top results

OPPORTUNITIES:

• Working in a friendly team of like-minded people
• Competitive salary based on the USD exchange rate
• Rapid career growth with high-quality work performance
• Corporate events
• Motivation system for good results
• English practice on a daily basis
• Accounting support

PS: To be a good supply chain leader, you have to be able to span boundaries. To be successful in supply chain management, you have to have social awareness, and be accommodating and flexible.

Schedule: Mon–Fri, 3:00 PM – 1:00 AM

Umbrelly.Cloud is a B2B US product company.
 
Our mission is to help businesses which use AWS reduce their cloud bill & provide world-class technical support. Umbrelly is an Official Advanced Tier Partner of AWS, and currently serving 100+ enterprises & startups from US, EU and other Tir 1 countries. 

Our product is useful for the clients, we have excellent reviews from the customers and great reputation as an AWS Partner. On average clients stays with us 3+ years, it's absolutely "white" product and niche. 

It's easy to market & sell, cause we don't charge customers. Our product is free for clients, since our monetisation comes from AWS for providing technical support and serving their customers. Customers get guaranteed results from Umbrelly. 

We are looking for a Creative Marketing Specialist who make converting static & video creatives so we can show our great offer to customers. We believe Umbrelly's product should be distributed as wide as possible, so businesses no more waste their budgets on unused AWS resources & cloud waste, and instead use money which Umbrelly save them to grow their businesses. 

What we expect from candidates on Creative Marketing Designer & Manager position: 
- 1+ years experience creating static & video creatives & copies for Google Ads & Meta Ads
- metric oriented approach, we like candidates who remember to cent key metrics if their creatives, like CPL, ROAS, ROI, CAC, LTV & other key numbers.
- Succesfull case studies from you prev projects you can share with us during the interview
- Understanding how to collaborate with PPC team or basic experience launching Google Ads & Meta Ads campaigns yourself
- Understanding user behavior, hook logic driven by user intent, taste for visuals, creating conversion-focused creatives
- Generating creative ideas for marketing campaigns, identifying trends, uncover insights,  generate fresh creative concepts
- Build scalable creative production processes, automation approaches into production pipelines
- Conduct competitor and market research, turning insights into high-impact creative concepts and testing priorities
- Intermidiate+ English level, experience launching creatives for international markets
- Ownership & result oriented, which means we can set high level goals which you can decompose and achieve

Why Umbrelly is a great place to work and grow:
- Unlimited potential to scale marketing budget, as long as CPL & ROAS is in needed range, we can indefinetely scale the budget
- Performance bonus tied to ROAS
- If you ambitious and deliver results during 6 months in a row, you can grow as a team lead
- Product market fit and model which works 3 years, you can get benchmarks for CPL & ROAS from channels we now use for marketing
- Case Study which you can proudly add to your portfolio, without saying on next job interview "under NDA"
- Umbrelly.Cloud is runned by experienced C-level team and backed by prominent investors

Apply for the vacancy and open your contacts on djinni, let's talk! 

Umbrelly.Cloud is a B2B US product company.
 
Our mission is to help businesses which use AWS reduce their cloud bill & provide world-class technical support. Umbrelly is an Official Advanced Tier Partner of AWS, and currently serving 100+ enterprises & startups from US, EU and other Tir 1 countries. 

Our product is useful for the clients, we have excellent reviews from the customers and great reputation as an AWS Partner. On average clients stays with us 3+ years, it's absolutely "white" product and niche. 

It's easy to market & sell, cause we don't charge customers. Our product is free for clients, since our monetisation comes from AWS for providing technical support and serving their customers. Customers get guaranteed results from Umbrelly. 

We are looking for a PPC specialist who will show our great offer to customers. We believe Umbrelly's product should be distributed as wide as possible, so businesses no more waste their budgets on unused AWS resources & cloud waste, and instead use money which Umbrelly save them to grow their businesses. 

What we expect from candidates on PPC specialist position: 
- 1+ years experience in Google Ads & Meta Ads
- metric oriented approach, we like candidates who remember to cent key metrics like CPL, ROAS, ROI, CAC, LTV & other key numbers
- Succesfull case studies from you prev projects you can share with us during the interview
- Understanding how to set task for Creative team or basic experience doing creatives, copies and landing pages yourself
- Intermidiate+ English level, experience launching campaigns for international markets
- Ownership & result oriented, which means we can set high level goals which you can decompose and achieve

Why Umbrelly is a great place to work and grow:
- Unlimited potential to scale marketing budget, as long as CPL & ROAS is in needed range, we can indefinetely scale the budget
- Performance bonus tied to ROAS
- If you ambitious and deliver results during 6 months in a row, you can grow as a team lead
- Product market fit and model which works 3 years, you can get benchmarks for CPL & ROAS from channels we now use for marketing
- Case Study which you can proudly add to your portfolio, without saying on next job interview "under NDA"
- Umbrelly.Cloud is runned by experienced C-level team and backed by prominent investors

Apply for the vacancy and open your contacts on djinni, let's talk! 

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

Requirements:

— 5+ years of experience in Compensation & Benefits or Total Rewards.
— Proven experience building Compensation & Benefits or Total Rewards processes from the ground up.
— Hands-on experience designing and managing Salary Review cycles.
— Experience developing bonus programs, benefits policies, and conducting salary benchmarking.
— Strong understanding of compensation analytics, including CompaRatio, Internal Equity, Salary Positioning, and related metrics.
— Advanced proficiency in Excel and/or Google Sheets, with experience working with large datasets.
— Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
— Experience using AI tools to automate processes and support data analysis.

Responsibilities:

— Build and develop the company’s Total Rewards framework, including compensation philosophy, policies, processes, and pay governance.
— Design, launch, and manage Salary Review cycles, compensation review processes, and bonus programs.
— Develop and continuously improve employee benefits and reward programs while evaluating their effectiveness.
— Conduct salary benchmarking, analyze market competitiveness, and provide compensation recommendations.
— Partner with HR Analytics to develop and interpret compensation metrics, including CompaRatio, Internal Equity, Salary Positioning, and other key indicators, to support business decisions.
— Develop and maintain compensation policies, ensuring consistency, transparency, and alignment with business objectives.
— Advise managers and HR teams on compensation matters, reward programs, and Total Rewards best practices.

Would be a plus:

— Experience building a Compensation & Benefits or Total Rewards function within an international company.
— Experience working with HRIS platforms.
— Experience collaborating with HR Analytics and Finance teams.

Conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

We're looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn't working the way it should.
 

You'll own a queue of cases from the moment they land to the moment they're resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you've worked in that world before, great, and if you haven't, we'll teach you. What matters more is that you're genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.
 

What you'll do

• Get to know the platform inside and out, so you can troubleshoot with confidence instead of guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language whether you're writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team's knowledge base and training materials, so the next person doesn't have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that's when clients need you most.
   

What you bring

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you've trained clients on software before, or if you know the ticketing and live events world already.
   

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You're curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.
 

If that sounds like you, we'd love to hear from you.

ABOUT THE COMPANY

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships. You will be responsible for retaining and reactivating VIP players, building long-term client relationships, and driving key performance metrics across your portfolio.

WHAT YOU WILL DO

• Retain and reactivate VIP players to maximize lifetime value
• Conduct negotiations and build long-term relationships with high-value clients
• Segment the client base and maintain accurate player profiles
• Analyze player activity and monitor key performance metrics
• Work with CRM systems to manage communications and player data
• Prepare personalized offers and bonus campaigns tailored to individual player needs
• Communicate with players via phone, email, messengers, and chat

WHAT WE ARE LOOKING FOR

• 2+ years of experience as a VIP Manager in iGaming
• Experience with Tier-1 markets is a strong advantage
• Proactive approach and strong ownership mindset
• Excellent communication and interpersonal skills
• Self-sufficient and responsible — able to work independently
• Strong client focus and result orientation
• Tools: Jira, Confluence, Google Docs, Slack, AI Tools

LANGUAGES

• Ukrainian or Russian — primary team communication languages
• English — Upper-Intermediate, for direct VIP player 

WHY JOIN US

• Fully remote work
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝