Jobs at Djinni

About MyTaxiCRM

MyTaxiCRM is a fast-growing global B2B SaaS startup building an all-in-one ERP and BI platform for taxi and ride-hailing fleet management. We help fleet operators across Europe, the Middle East, and Central Asia run their businesses more efficiently through a single, unified system.

Our platform integrates with leading mobility services like Uber, Bolt, and Careem, and provides tools for driver and vehicle management, dispatching, GPS tracking, fraud prevention, and real-time analytics — enabling fleets to improve operational efficiency by up to 30% within the first month.

Now we’re looking for a Junior Sales Manager to own sales activities — from first outreach to demo and close.

Key Responsibilities

• Generate leads and conduct cold outreach to potential B2B clients (email, LinkedIn, calls, etc.)
• Qualify prospects, understand their needs, and present the product
• Run product demos and conduct sales calls
• Drive deals to close: follow up, handle objections, and convert leads into clients
• Maintain and update deal and activity data in CRM
• Track outreach volume and pipeline traction

Requirements

• 6–12 months of experience (B2B is a plus)
• Strong communication and presentation skills
• English B2+ is a must (other languages are strong plus)
• Comfortable using AI tools in daily work
• Curiosity, proactivity, and genuine love for sales

What We Offer

• Fast professional growth in B2B sales
• Direct mentorship from an experienced sales leader
• Work with international clients across MENA and Europe
• Performance-based compensation: base + commission
• Fully remote or hybrid (Kyiv) work format
• Flexible working hours (start your day between 8 and 10 AM)
• High-pace environment with quick decision-making

Sounds like a fit? We'd love to hear from you!

Company Overview

ArboStar is a fast-growing B2B SaaS platform providing business management solutions tailored for the tree care and green industry. We are scaling across North America and internationally, helping companies streamline operations, manage leads, and grow revenue.

Role Overview

We are seeking a Marketing Director to own marketing strategy, execution, and performance across paid acquisition, PR, partnerships, and analytics.

This role is responsible for leading an established marketing team and ensuring marketing efforts directly support business growth through high-quality demand generation, strong MQL → SQL conversion, and measurable ROI.

The Marketing Director operates as the single point of accountability for marketing outcomes, working closely with Sales and Product.

Key Responsibilities

Marketing Strategy & Ownership

• Own end-to-end marketing strategy, priorities, and execution across all channels.
• Define quarterly and annual marketing plans aligned with company growth goals.
• Own core marketing KPIs, including lead quality, MQL → SQL conversion, pipeline contribution, and ROI.
   

Team Leadership & Management

• Lead, mentor, and manage a marketing team of 8 specialists (paid media, content, PR, partnerships, and supporting roles).
• Set clear goals, priorities, and performance expectations for the team.
• Ensure effective execution, accountability, and continuous performance improvement.
   

Demand Generation & Paid Media Oversight

• Oversee paid acquisition strategy across Google Ads, Meta Ads, LinkedIn Ads, Bing Ads, Capterra, and other relevant B2B platforms.
• Guide budget allocation and optimization decisions based on funnel performance and revenue impact.
• Ensure structured testing, CRO initiatives, and data-driven optimization across campaigns.
   

PR, Partnerships & Brand Growth

• Own PR and partnership strategy, including industry associations, media outlets, and strategic collaborators.
• Strengthen ArboStar’s brand visibility and credibility within the vertical B2B SaaS market.
• Ensure PR and partnership initiatives support demand generation and pipeline goals.
   

Cross-Functional Collaboration & Analytics

• Work closely with Sales to align campaigns with lead quality expectations and pipeline needs.
• Collaborate with Product on analytics, attribution, and marketing integrations.
• Oversee marketing reporting, dashboards, and performance reviews.

Qualifications & Skills

• 5+ years of experience in B2B SaaS marketing, including team leadership and performance ownership.
• Proven experience leading multi-channel demand generation and paid acquisition.
• Strong understanding of lead quality, MQL → SQL conversion, and revenue attribution.
• Experience managing marketing teams and cross-functional stakeholders.
• Strong analytical mindset and decision-making based on data and ROI.
• Comfortable owning outcomes, priorities, and trade-offs.
• Proven experience managing and optimizing $20,000+ monthly paid media budgets with a focus on ROI and lead quality.
• English proficiency B2 or higher.

Nice to Have

• Experience in vertical SaaS, field services, or construction-related industries.
• Familiarity with marketing automation platforms and workflow optimization.
   

What We Offer

• Opportunity to work in the green industry, supporting arborists and service companies that contribute to sustainable urban and environmental ecosystems.
• Competitive salary with performance-based incentives.
• Fully remote work aligned with Kyiv time (14:00–22:00)
• Leadership role with ownership over an established marketing team.
• Direct impact on pipeline growth, revenue, and company strategy.
• Close collaboration with executive leadership and cross-functional teams.

About the Company

Media Miami is an independent performance marketing company focused on building and scaling digital products.

Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals, including finance, health, manifistation — delivering relevant insights, practical value, and highly engaging experiences.

Role Overview

The Marketing Project Manager drives execution across newsletters, paid media, social, and growth. Acting as the link between strategy and execution, you'll coordinate cross-functional projects, optimise processes, and deliver initiatives on time and to a high standard — partnering closely with our email marketers to drive newsletter growth and engagement.

We're looking for someone proactive and ambitious, motivated to build best-in-class marketing programs while keeping work moving and continuously improving performance.

Key Responsibilities

• Marketing Project Execution — Drive initiatives from brief to completion across newsletters, paid, social, and growth, managing timelines, owners, and dependencies across parallel workstreams.
• Newsletter Leadership & Performance — Partner with the email team to drive newsletter growth end to end, and monitor performance to surface issues early.
• Process, Systems & Reporting — Build and maintain the trackers, cadences, and SOPs that keep the team executing consistently, with clear visibility into every initiative.
• Team Leadership & Development — Lead problem-solving and reviews, run calibrated check-ins, and coach the team to bring solutions, not just problems.
• Quality Control & Follow-Through — Act as the first review layer, validating work before it progresses, and keep every initiative moving through to completion.

• AI & Smart Tooling — Use AI to accelerate the workflow, evaluate new tools, and raise AI fluency across the team.

   

Requirements

Must Have

• 5+ years in project management, with direct experience running marketing initiatives
• Marketing fluency: you understand how newsletters, paid, social, and growth work, and can contribute to strategy
• Proven ability to manage multiple marketing workstreams simultaneously without dropping quality
• Experience building and rolling out project management processes and SOPs across a team
• Hands-on AI tool use in your daily work (hard requirement) — you use them to move faster and can describe exactly how
• Strong problem-solving: root cause analysis, structured thinking, clear recommendations
• Clear, structured communication — updates, escalations, and feedback are always actionable
• Ownership mindset: you follow through, remove blockers, and drive progress without supervision
• Organisational precision across multiple priorities, deadlines, and stakeholders at once
• Excellent written and verbal English (C1 or above)

• Ready to grow into a team leadership role as the marketing function scales

   

Nice to Have

• Background in newsletter, media, affiliate, or performance marketing
• Hands-on campaign experience — having run campaigns, not just managed the people who did
• Workflow automation tools such as Make, Zapier, or similar
• Project management tools: Notion, ClickUp, Asana, or Airtable
• Email platforms, newsletter operations, or audience growth metrics

• Experience working with designers, writers, QA teams, or cross-functional partners

   

We're looking for someone who:

• Is proactive and ambitious, motivated to build best-in-class marketing programs
• Takes ownership — follows through, removes blockers, and drives progress without supervision
• Communicates clearly and in a structured way, with updates and feedback that are always actionable
• Thrives in a fast-moving, high-execution environment
• Pays close attention to detail and organisational precision across competing priorities

• Is ready to grow into a team leadership role as the marketing function scales

   

What We Offer

Professional Growth

• International and multicultural environment
• Career development opportunities
• Learning resources and corporate library
• Work alongside a high-performing team
• Access to modern tools and technologies

Benefits

• Competitive salary
• Paid vacation days
• Paid sick leave days
• Work-life balance
• Team events and activities

Working Environment

• Remote / Hybrid / Modern office in Poland
• Complimentary snacks, drinks, and office perks
• Friendly and supportive team
• Comfortable workspace

Welcome to apply.

We look forward to meeting you!

The product we are working on is the biggest community-based navigation app, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!

Requirements:

• Location in Warsaw (office-based/hybrid).
• 3+ years of working experience in testing web/mobile applications;
• Upper Intermediate level of both spoken and written English;
• Experience with test tools and conducting analysis of test data;
• Familiarity with bug-tracking systems and test management tools;
• Experience in utilizing log files to debug and analyze issues.
 

Nice to have:
 

• Basic familiarity with Internet and network protocols;
• Basic knowledge of REST API architecture;
• Basic knowledge of Unix/Linux environments and scripting skills;
• WEB/ Mobile Automation development experience.

Responsibilities:

• Analysis of business and technical requirements;
• Participation in task refinement and planning sessions;
• Work with QA documentation and bug tracking systems (Test Plans, Test Cases, Check Lists, Reports);
• Manual testing of desktop and mobile versions;
• Review and improve test scenarios;
• Review and prepare test cases for automation.
 

We offer:
 

• Opportunities to develop in various areas (web, mobile, backend testing, API testing, etc);
• Compensation package (20 paid vacation days, paid sick leaves);
• Flexible working hours;
• Medical Insurance;
• English courses with a native speaker, yoga (zoom);
• Paid tech training and other activities for professional growth;
• Hybrid work mode (∼3 days in the office);
• International business trips
• Comfortable office.
 

If your qualifications and experience match the requirements of the position, our recruitment team will reach out to you in a week maximum. Please rest assured that we carefully consider each candidate, but due to the amount of applications, the review and further processing of your candidacy may take some time.

About the role
Qwed is a design and web development agency delivering UX/UI and WordPress projects for international clients. We're looking for a Lead Generation Manager to own our Upwork pipeline - finding the right projects, writing proposals that win, and booking qualified calls. 

Your focus isn't design or development; it's keeping a steady flow of quality leads coming in so the team stays busy with the right kind of work, most of it UX/UI with some WordPress.

What you'll do

• Monitor Upwork daily for relevant UX/UI and WordPress projects and apply quickly to strong fits
• Write tailored, persuasive proposals (no copy-paste templates) that match each client's brief
• Qualify leads: filter out low-budget or poor-fit jobs, prioritize serious clients
• Book discovery calls and hand off warm, qualified leads to the team
• Manage and optimize the Upwork profile: catalog entries, response time, job-success signals
• Track outreach and conversion (applications sent, replies, calls booked, win rate)
• Suggest improvements to positioning, pricing hooks, and messaging based on what's converting
  
  What we're looking for
• Proven lead generation experience on Upwork (agency or freelance context)
• Strong written English (B1) - proposals need to read clearly and persuasively
• Understanding of UX/UI and WordPress services enough to speak to them credibly in proposals
• Sharp judgment for spotting good clients and avoiding time-wasters
• Organized, self-managing, and consistent with daily outreach
• Comfortable with metrics and reporting on pipeline performance
• Nice to have: experience with Behance/Dribbble/LinkedIn outreach, familiarity with Upwork's algorithm, CRM or tracking tools
  
  Details
• Remote, flexible hours
• Freelance / contract - base + bonus per closed lead or project is negotiable
• Ongoing role with room to grow as the pipeline scales
• Paid vacation: 18 work days (don't count Sat-Sun) - 10 days of paid sick leave - $300 per year for your personal development.
  
  To apply
  Send a short note on your Upwork lead-gen experience, your results (win rate, projects closed, or agencies you've worked with), and your rate or preferred compensation structure.
   

We run both  AI Girlfriend and AI Influencer Platforms.

 We've been working with SEO agencies and weren't always happy – so it's time to hire someone internally who leads and manages our products with full focus and 100% in our interest.

What we're looking for:
* Highly experienced Senior SEO Manager in competitive niches (Tier 1)
* Capable of leading an SEO project
* Technical SEO – we run a Next.js site, this is not WordPress
* Combination of White / Grey / Black Hat SEO
* Link building for adult products (AI Girlfriend)
* Experience with PBNs (top competitors are using them)
* Competitor analysis
* Bonus: Automation expert
* Bonus: Parasite SEO

What we offer:
* Base salary + SERP-based success compensation
* Ukrainian + German team (English / Ukrainian speaking)
* Agile, motivated team of around 15 people
* Lead the SEO project for AI Girlfriend Product 2 years old, 55 DR)
* Lead and build up SEO for AI Influnecer from the ground up (new)
* Work directly with the founders

Project description

We are hiring for a Senior Full-Stack Developer. Our client team consists of frontend and backend developers, data analysts and data scientists, architects, analysts and project managers.

Responsibilities

Participate in requirements clarification and sprint planning sessions.

Design technical solutions and implement them.

Writing unit and integration tests.

Support QA teammates in the acceptance process.

Resolving PROD incidents as a 3rd line engineer.

Skills

Must have

Minimum 8 years within the IT industry.

Strong experience with C#.Net (6+ years), inc multi-threading and distributed systems.

Other experience includes the following: WPF, TypeScript, React/Redux, Python (3+ years).

Strong experience with unit & integration testing.

Experience building RestFull APIs

Experience working in a service-oriented architecture framework

Experience with Microsoft SQL Server and Mongo DB (3+ years).

Experience of Entity Framework.

Experience working with Azure (Azure services).

Experience working with Kubernetes

Familiar with CI/CD (Azure Pipelines).

Algorithmic and out of box thinking while working with requirements.

Familiar with agile methodology.

Exceptional logical reasoning and problem-solving skills.

Bachelor in IT or related field.

Nice to have

Eexperience with OData.

Hunger for learning new technologies with a "can do" mindset.

Business knowledge in Finance.

Knowledge of IaC (Terraform).

Languages

English: B2 Upper Intermediate

Our client is leading supplier of sports analytics to its clients. Using cutting edge Computer Vision and AI/ML technologies, the company provides outstanding real-time sports performance analysis. As an analyst you will be responsible for providing quality statistics for ice hockey games using client’s proprietory tools.

Requirements:

• Confident PC user (Windows)
• Basic English
• Extensive internet research skills
• Creative problem-solving and analysis skills
• Team player with good interpersonal and solution-oriented attitude
• Readiness to work in shifts (mandatory)
• Stress-resistance
• Ice Hockey knowledge is very beneficial, actual hockey playing skills are not required
• Video gaming experience also useful

Job responsibilities:

• Analyze ice-hockey games and record key events as they occur such as successful pass, penetration of offensive zone, faceoff win, etc. (40+ total event types)
• Check the quality of content and do an analysis of quality data
• Work on various data tools and generate information by doing online research
• Provide inputs/content with high quality
• Ability to identify and verify source authenticity
• Solve complex problems in time-bound and effective manner
• Ability to analyze data by doing secondary research

Description

Our client is the world’s leading company in the medical device sector. We design, develop, and test a complex mobile ecosystem (Android, iOS, Flutter) that collects therapy data from medical devices and presents it to patients and doctors via cloud services. The project focuses on life-saving tools that enhance the recovery process and support patients with permanent health disorders

Requirements

• 8+ years of overall experience, with a strong technical background in quality engineering and SDET.
• Experience in providing high-level guidance for large-scale QA organizations, focusing on technical health rather than administrative management.
• Proficiency in JavaScript and experience collaborating with dedicated automation framework team to ensure the toolset meets project needs.
• Knowledge of and interest in implementing AI-driven solutions into the QA lifecycle to optimize testing processes and efficiency.
• Proven ability to present technical roadmaps and “sell” decisions to client, defending a point of view with professional diplomacy.
• Understanding of both Native (iOS, Android) and Cross-platform (Flutter) mobile projects to ensure the established strategy is followed.
• Proficiency in managing and “tuning” existing QA processes to keep them efficient and scalable in a multi-stream environment.
• Strong skills in eliciting and documenting technical requirements, acting as a bridge between the client’s vision and the team’s execution.
• At least an Upper-Intermediate level for active participation in technical negotiations and stakeholder management.
• Experience with Medical or Healthcare projects is a significant plus.

Job responsibilities

• Supervise and steer the technical execution of the established test strategy across several mobile sub-teams (30+ members).
• Collaborate with the dedicated Automation Framework team, ensuring the custom JS-based tools are effectively integrated and utilized
• Identify opportunities and lead the integration of AI tools/methods to enhance testing efficiency and automation coverage.
• Act as a Technical Consultant for the client, promoting “planned and correct” solutions and ensuring long-term technical stability.
• Coordinate technical issue resolution, providing expert advice on complex bottlenecks that span across different project streams.
• Monitor technical risks and scope, providing expert input for estimations and ensuring the project remains on the correct technical track.
• Ensure data integrity and reliability of the mobile ecosystem (Native & Flutter) interacting with medical devices and cloud services.
• Maintain delivery standards in configuration management, task management, and regular technical reporting.
• Participate in onsite technical alignment meetings with the client as needed.

We are looking for a focused LinkedIn Lead Generation & ABM Specialist to build a steady pipeline of potential clients using LinkedIn, Account-Based Marketing (ABM) and outbound lead generation.

This is an execution-focused role centered on prospect research, targeted LinkedIn engagement, automation and CRM management. 
 

✅ Key responsibilities:

📍Lead Generation (40%)

• Research ICP companies and build target lists
• Find and validate contacts; segment databases
• Maintain and update CRM with lead statuses and contact details

Tools: LinkedIn Sales Navigator, Apollo, Snov.io, Clay, and other lead generation platforms
 

📍ABM Outreach & Engagement (35%)

• Operate an Account-Based Marketing approach: identify target accounts, prepare contact lists, and execute personalized LinkedIn engagement
• Send connection requests, review profiles, engage with prospects through likes, reactions, comments, and other interactions with their content to build trust before sales outreach
• Deliver daily engagement with target accounts and manage multiple ICP segments simultaneously
   

📍LinkedIn Automation (15%)

• Work with LinkedIn automation platforms, including LinkedIn Helper, Dripify, Expandi, and similar tools
• Set up and launch campaigns, configure sequences, enforce limits, and monitor campaign performance and deliverability
   

📍CRM & Process Management (10%)

• Keep CRM records accurate and up to date, support lead status workflows, and ensure data quality
• Prepare basic reports and metrics for the team
   

✅ Required experience and skills:

• Hands-on experience with LinkedIn Sales Navigator
• Proven experience in B2B lead generation and cold outbound outreach
• Familiarity with ABM methodology and workflows
• Experience with LinkedIn Helper or equivalent automation tools
• Comfortable using AI tools for outreach and research
• English level: A2+ — sufficient for LinkedIn communication and AI-assisted outbound
   

✅ Will be a plus:

• Experience with Dripify, Expandi, Apollo, and Clay
• Experience with HubSpot
• Background in IT outsourcing or software development markets
   

✅ Key performance indicators (KPIs):

• Number of validated leads added to the pipeline
• Number of target accounts actively managed
• Engagement rate with target accounts
• Number of MQLs / SQLs generated
• Accuracy and timeliness of CRM data entry
   

✅ We offer:

• Grow as part of a modern IT outsourcing team working with international B2B clients
• Mentorship and knowledge sharing to support your professional growth
• Flexible cooperation format: full-time remote or hybrid
• Modern office near KPI / Shuliavska with generator and Starlink
• Friendly and supportive team culture — we value initiative, curiosity, and a good sense of humor
   

If this role sounds like a good fit, we'd love to hear from you.

We are looking for a CRM Retention Manager who will help transform CRM into a systematic growth driver for the product.

In this role, you will be responsible not just for communications, but for user retention, LTV growth, and building lifecycle mechanics that directly impact business performance.
 

This is a role for someone who thinks in hypotheses, experiments, segmentation, and metrics, not just campaign launches.

You will have a direct impact on the product, test new retention approaches, and scale CRM as one of the key growth channels.

 

Your responsibilities

• Build and develop the CRM retention strategy across all stages of the user lifecycle.

• Launch, optimize, and scale CRM campaigns across email / push / SMS / in-app channels.

• Build automated lifecycle journeys including:
onboarding, activation, engagement, retention, churn prevention, and winback flows.

• Segment audiences based on behavioral, product, and transactional data.

• Personalize communications to improve conversion, retention, and user engagement.

• Analyze CRM performance and work with key metrics including:
Retention (D1 / D7 / D30), Churn Rate, LTV, ARPU, Conversion Rate, Reactivation Rate.

• Run A/B tests, analyze results, and scale winning initiatives.

• Identify churn drivers and launch retention hypotheses to reduce churn and bring users back.

• Collaborate closely with product, marketing, and analytics teams to improve the user journey.

• Build CRM as a strategic growth function rather than just a communication channel.

 

What we’re looking for

• 1–3 years of experience in CRM / Retention / Lifecycle Marketing.

• Hands-on experience with email / push / SMS / in-app communication channels.

• Strong understanding of lifecycle marketing, user journey, and retention mechanics.

• Data-driven mindset and ability to make decisions based on metrics.

• Experience running A/B tests and optimizing CRM campaigns.

• Ability to work with analytics, segmentation, and performance metrics.

• Understanding of key product metrics:
Retention, Churn, LTV, ARPU, Conversion, Engagement.

• Proactive, independent, and motivated to build CRM into a strong business function.

Nice to have

• Experience with CRM / ESP platforms such as Braze, OneSignal, Customer.io, Iterable, Klaviyo, or similar.

• Understanding of email deliverability and messaging performance.

• Experience in mobile apps / subscription products / iGaming / performance-driven products.

• Basic understanding of SQL / analytics / product thinking.

• Experience with personalization and automated lifecycle journeys.

 

What you’ll get

• Real impact on key business metrics, not just campaign execution.

• Freedom to test hypotheses, experiment, and launch your own initiatives.

• Opportunity to work with a live product, active users, and large-scale data.

• A team where CRM is treated as a strategic growth function.

• Growth opportunities toward CRM Lead / Lifecycle Lead / Retention Owner roles.

 

What to expect working with us

Real product impact

Minimal bureaucracy, fast decision-making, and direct influence on retention and growth.

Space for experimentation

Bring ideas, test new approaches, and own initiatives from concept to execution.

Professional development

Support for learning, courses, conferences, and growth in product and CRM expertise.

Strong team

A supportive environment where initiative, ownership, and results are valued.

Competitive compensation & benefits

Market-level salary with performance-based upside.

Flexible work format

Office / hybrid / remote depending on the collaboration model.

Work-life balance

Paid vacation, flexible schedule, and a healthy balance between work and personal life.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• Minimum 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule 

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift.

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

We are looking for an experienced Head of Customer Support to lead and scale our Customer Support department. In this role, you will be responsible for driving operational excellence, developing high-performing leaders, optimizing customer experience, and ensuring the support organization effectively contributes to overall business growth.

This is a strategic leadership position requiring strong people management skills, operational expertise, and the ability to execute multiple cross-functional initiatives in a fast-paced iGaming environment.

HOW YOU WILL MAKE AN IMPACT

• Lead, develop, and scale the Customer Support organization, including Team Leads and middle managers.
• Define and execute the department's strategy aligned with business objectives.
• Drive operational excellence across all customer support processes and service channels.
• Monitor, analyze, and improve key Support KPIs, including CSAT, QA, AHT, FRT, SLA, and operational efficiency.
• Build a strong leadership culture through coaching, mentoring, succession planning, and performance management.
• Manage multiple cross-functional initiatives simultaneously, collaborating with Product, Payments, Risk, Compliance, CRM, and other departments.
• Identify operational bottlenecks and implement scalable process improvements.
• Lead workforce planning, resource allocation, and organizational design to support business growth.
• Own departmental reporting and regularly present performance insights and strategic recommendations to senior leadership.
• Drive automation initiatives, AI solutions, and chatbot implementation to improve customer experience and operational efficiency.
• Ensure a customer-centric approach while balancing business goals and operational performance.
• Continuously improve customer journeys, support quality, and team productivity.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 2–3 years of leadership experience in Customer Support or Customer Success.
• Experience in Gambling industry.
• Exceptional ownership, with the ability to simultaneously lead 15–20 projects
• Experience managing Team Leads or middle managers, not only individual contributors.
• Strong understanding of Customer Support operations, including KPIs (CSAT, QA, AHT, FRT, SLA, etc.).
• Experience managing cross-functional projects and collaborating with Product, Payments, Risk, Compliance, and other business units.
• Strong people management skills, including coaching, performance management, succession planning, and conflict resolution.
• Experience with workforce planning, team scaling, and organizational design.
• Strong analytical skills with the ability to make data-driven decisions.
• Experience managing departmental reporting and presenting results to senior leadership.
• High-level understanding of Payments operations, including withdrawals, KYC, payment workflows, chargebacks, and customer payment journeys.
• Excellent written and verbal English communication skills (C1+).
• Experience implementing AI solutions, automation, or chatbot technologies.
• Strong leadership, ownership, and strategic thinking skills.

Nice to Have

• Experience managing VIP Support, Quality Assurance, Learning & Development, or Customer Operations teams.
• Knowledge of AML, Fraud Prevention, and Compliance processes.
• Experience working with BI tools such as Power BI, Looker Studio, or Tableau.
• Advanced Excel or Google Sheets skills.
• Experience with CRM and Customer Support platforms such as Customer.io, Smartico, Intercom, LiveChat, Zendesk, or similar.
• Experience managing departmental budgets and resource planning.
• Experience supporting international and multilingual teams.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

🌟 Requirements

• 2+ years of experience in iGaming
• Hands-on experience managing bonuses, promotions, or campaigns
• Strong analytical mindset and confident data handling
• Confident user of Excel / Google Sheets
• Experience with event-based and seasonal promotions
• Experience collaborating with Retention teams
• English level: Intermediate or higher

🎯 Responsibilities

• Develop and implement bonus and promotional strategies for Casino
• Launch and optimize promotional campaigns, including:
  • Deposit bonuses
  • Free spins
  • Cashback offers
  • Tournaments, lotteries, leaderboards
• Plan and launch tournaments, jackpots, and gamification mechanics
• Analyze the performance of bonuses and promotions. Candidate must be able to interpret campaign results and draw insights
• Collaborate with CRM, Affiliates, Product, and Support teams
• Perform basic fraud and bonus abuse monitoring

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)