Jobs at Djinni

We are looking for a Regular DevOps / Cloud Infrastructure Engineer to support infrastructure automation, environment deployment, and GitOps-based delivery.

• Responsibilities:

  * Own the Terraform infrastructure - API Gateway routes, Lambda functions, IAM roles, EC2, DynamoDB tables, SQS queues, AWS Workspaces .etc
  * Design and maintain Python Lambda handlers that integrate with Active Directory/LDAP, GitLab, JFrog Artifactory, and the AWS SDK, handling KMS-encrypted secrets and SSM parameters.
  * Run and troubleshoot the Jenkins deployment pipeline across environments (plan / create / destroy / test).
  * Keep integration tests healthy and add coverage for new endpoints.
  * Manage secrets and access control - Jenkins credentials, KMS key permissions, API keys stored in SSM.
  * Solid Ansible skills for authoring and maintaining idempotent playbooks, roles, and inventories across Linux and Windows hosts.
  * Strong Linux administration skills, including shell scripting, package and service management, systemd, networking, and troubleshooting.

• Mandatory Skills Description:

  * Hands-on experience with AWS or Azure.
  * Experience with Terraform and infrastructure-as-code.
  * Knowledge of networking: VPC, subnets, routing, security groups, NAT, private endpoints.
  * Experience with IAM roles and policies.
  * Experience with Jenkins, GitLab CI/CD or Azure DevOps Pipelines.
  * Ability to troubleshoot complex cloud deployments.
  * Good communication and documentation skills.

• Nice-to-Have Skills Description:

  * PowerShell for Windows / AD / Workspaces helper scripts.
  * JFrog Artifactory REST API - permissions, replication, tokens, storage.
  * Windows Server administration, RSAT, and SSM Run Command.
  * Bedrock and SageMaker service familiarity.

About us

We're hiring on behalf of our partner — a company that powers the operations behind regulated and high-risk industries. 

They give fast-moving businesses in these spaces the structure, compliance and talent they need to scale — without slowing down.

About the Role

Crypto never sleeps, and once something settles, it settles — there's no chargeback, no "undo," no calling the bank to reverse it. That's basically the whole job in one sentence: you make sure every deposit, withdrawal, trade settlement, OTC leg, staking payout, and institutional transfer goes out right, on time, every single time.

We're talking about millions of dollars in client and corporate assets moving every year, where one wrong address or wrong network is permanent. So yeah, this is a serious role — but we're not looking for someone who's stiff or robotic about it. We want someone who's genuinely good under pressure, sharp with details, and treats "100% accuracy" as just... the normal standard, not some heroic achievement.

You'll run settlement day-to-day, own how the whole thing is controlled, and be the person people come to when something's about to go sideways — right before it reaches the Deputy CFO.

What You'll Do

Keep Settlements Moving (and Correct)

• Own settlement end-to-end — crypto in/out, fiat payouts, stablecoin transfers, OTC trades, institutional funding, all of it
• Make sure everything lands on the right asset, right network, right memo/tag, right address — no exceptions
• Get comfortable working across multiple chains (BTC, ETH, L2s, Solana, Tron, etc.) — gas fees, congestion, reorgs, all the fun stuff
• Work inside dual-control / four-eyes setups — approve what's yours to approve, escalate what's not
• Personally handle the high-stakes, VIP, and institutional settlements — including proper callback checks before anything moves

Keep Everything Reconciled

• Own daily reconciliation across on-chain balances, exchange ledgers, custodians, and bank accounts — unexplained gaps aren't really a thing you let slide
• Make sure client and company money never mix, and keep the paper trail to prove it
• Chase down the weird stuff — stuck transactions, wrong-network deposits, dust, lost memos — until it's actually resolved
• Keep a clean break log and root-cause tracker, and give Finance a clear weekly picture

Manage Wallets & Liquidity

• Keep hot/warm/cold wallets funded and balanced so settlements never get stuck waiting on liquidity
• Take part in signing operations (MPC / multi-sig / HSM) — quorum ceremonies, break-glass procedures, the works
• Look ahead and flag liquidity shortfalls before they become actual problems
• Be the go-to person for custodians, banks, PSPs, market makers, and liquidity providers when something needs sorting

Own the Controls

• Build and maintain the settlement control framework — whitelisting, limits, velocity checks, approval matrices, audit trails
• Run pre-transaction screening (Travel Rule, sanctions, Chainalysis/Elliptic/TRM) and hold anything that looks off
• Be the person audits and regulators talk to when they want to understand how settlement actually works
• Keep runbooks and disaster recovery plans current — and actually tested, not just filed away
• Make sure no single person, including you, can move client funds solo

Handle the Bad Days Well

• Step up when things break — delayed withdrawals, banking outages, custodian downtime, chain halts, forks, anything sketchy
• Lead the freeze/recall/recovery call alongside Compliance, Risk, Legal, Security, and Support
• Turn every incident into a lesson — update the controls so it doesn't happen the same way twice

Build the Team & Make Things Better

• Lead and grow the settlement team across a 24/7 setup — clean handovers, clear escalations
• Push for automation wherever it makes sense — fewer manual steps, better tooling, less room for human error
• Work with Client Support on explaining settlement issues in plain language when clients need answers
• Own the KPIs and be ready to explain them to leadership — and occasionally the Board

Who You Are

• 3–5+ years in settlement, payment ops, treasury, custody, or back-office roles in financial services — with at least a year leading a team
• You've actually done crypto settlement hands-on — exchange, custodian, OTC desk, market maker, prime broker, whatever the setting, it needs to be real experience
• Fluent in English and Russian
• You genuinely get on-chain mechanics — addresses, memos, confirmations, fees, chains, token standards — and you know exactly what happens when one of them goes wrong
• You've owned reconciliation at real volume, not just reviewed someone else's spreadsheet
• You know your way around fiat rails too — SWIFT, SEPA, Fedwire/ACH, Faster Payments, plus stablecoin on/off-ramps
• You've worked inside dual-control, audited environments, and you actually understand why those rules exist
• You've been through a real settlement crisis and lived to tell the story
• You've got sharp attention to detail, but also good judgment — you know what to quietly fix, what to escalate, and what's genuinely worth waking the CFO up for

If you're the person your last team called when something needed to move right, fast, and with zero drama — apply now.

Your responsibilities

• You will run production for an art team of 40 to 50 people and report to Lead Games Producer. Budgets, schedule and hours all sit with you. The Art Lead owns the creative decisions. You own everything that makes the work land on time and on budget.
• You will know what every artist is working on, how many hours it took and whether that number was reasonable. When a project starts slipping you find out first, well before the deadline passes.
• This is a hands on management job. We need someone who cuts through the noise and setbacks, and collects and analyzes the data that drives improvement.
•  
• What you will do
• Budget art projects. Hours, cost and headcount for each game, from concept through to final delivery.
• Keep an eye on production schedules for several games running at the same time.
• Track Kimai hours per person and per task. Know where the time actually goes and challenge it when the numbers do not add up.
• Review deliverables from every team member against spec and deadline. Symbols, backgrounds, characters, UI, animation, and more.
• Report weekly with real figures. Hours per game, cost per asset, estimate against the goals.
• Manage 40 to 50 people day to day. Monitor their workload, catch their blockers, make sure they stick to the priorities and always be ready to have the difficult conversation when someone is late.

Our requirements

• At least 4 to 5 years in project or production management inside a games company
• Experience running a large art team or a large pipeline (40-50 people)
• Knowledge of animation deliverables (Skeletal and Spine animation, VFX, timing, export pipelines)
• Knowledge of illustration deliverables (Concept, symbols, backgrounds, characters, UI, marketing assets)
• Experience owning art budgets and schedules from start to finish
• Strong with numbers: build estimates, track spend and explain variance
• Advanced Excel and Google Sheets (build the model yourself)
• Fluent with Claude and other AI tools
• Experience with Jira or equivalent and time tracking tools (they run on Kimai)
• Fluent Polish and good English at B2 or above
• Direct communicator comfortable addressing late or off-spec work and informing management about slipping dates
• Track Kimai hours per person and per task (Kimai time tracking tool)
• Fluent with Claude and other AI tools (AI tools usage across company)

Optional

• You worked in art or animation yourself before moving into production.
• You have scaled an art pipeline while headcount was growing quickly.
• You have managed teams that were partly remote.

What we offer

• B2B contract, rate depending on experience
• Real authority over schedule and budget
• Flat structure with direct access to the Art Lead, the Lead Games Producer and the CEO. Decisions take days, not months.

Benefits

• sharing the costs of sports activities
• flexible working time
• integration events
• no dress code

About Us

• GameCode was founded in 2017.
• We build online slot games for regulated markets in the USA, Canada, the UK and other territories.
• The company is over 100 people and the art team alone is 40 to 50 artists.
• We release a lot of games. That team is where most of the work happens.

We are – a growing e-commerce company with around 40 employees, specializing in customizable stationery. As a wholly owned subsidiary of MYPOSTER, we combine emotional design with digital expertise – from AI-powered personalization in the configurator to automated production. We design our processes ourselves, thoughtfully and with meticulous attention to detail. We combine structured quality with the spirit of a start-up: short communication channels, plenty of creative freedom, and a team that works together.

You analyze A/B tests, heatmaps, and funnels, deriving optimizations to skyrocket our conversion rate.

You conduct user tests and customer surveys to validate your designs not only quantitatively but also qualitatively.

You develop AI-powered prototypes for new ideas and strategies, enabling us to quickly validate them hands-on.

You build, maintain, and expand our design system as the foundation for an AI-first product development process.

When AI reaches its limits, you create your own designs in Figma for complex topics.

You evaluate new ideas regarding feasibility and effort from a UX perspective and ensure they deliver real added value to users.

WHAT YOU BRING

You have at least 5 years of experience in UX/UI design – ideally, advanced knowledge as a senior with experience in the B2C e-commerce environment.
You have comprehensive skills in All phases of the design process – from research and design to testing

You have experience in evaluating metrics, usage data, and A/B results, and can derive concrete hypotheses and design decisions from them, as well as measure the impact of your ideas

You are passionate about building variations, testing them quickly, and bringing features live

You can translate complex design requirements into a simple, user-friendly UI, always prioritizing the user perspective

You enjoy trying out new AI tools and finding clever ways to make processes faster and smarter

You'll have complete design responsibility for our online shop and determine how millions of customers experience our product.

You'll use insights from tests, analyses, and user feedback to develop targeted features that noticeably boost our conversion rate.

Your prototypes won't get lost in a drawer; they'll be launched and their results measured in short cycles.

What You Can Expect From Us

No ego trips, no downtime: Here, what counts is proactive thinking, hands-on work, and shaping the future.

Development that suits you: Quarterly goals, feedback sessions, and professional development without budget caps—with room for initiative and on-the-job growth.

AI as a tool: You'll work with the latest tools and automate wherever possible.

Family-friendly and self-determined work style: Trust-based working hours and flextime for a work schedule that fits your everyday life.
Staying healthy and mobile: 

EGYM Wellpass, Jobrad or MINI leasing – the choice is yours!
Team events with character: We celebrate successes and our team spirit at summer parties, pub quizzes, barbecues, and moreimage (9).png"
 

5 years of experience in UX/UI design 

advanced knowledge as a senior with experience in the B2C 

e-commerce environment.
You have experience in evaluating metrics, usage data, and A/B results, and can derive concrete hypotheses and design decisions from them, as well as measure the impact of your idea
You enjoy trying out new AI tools and finding clever ways to make processes faster and smarter

Must have - B2C e-commerce portfolio !!!

Role

We are looking for a hands-on Social Media Marketing Specialist to own Dokport’s social media growth and content distribution.

This is a broad SMM role covering content strategy, content production, channel growth, community engagement, influencer collaborations, trend research, and performance analysis. We are looking for someone who can grow attention and acquisition, not only maintain a posting calendar.

Responsibilities

• Build and execute Dokport’s social media strategy
• Grow our presence across relevant platforms such as Instagram, TikTok, YouTube, LinkedIn, and others
• Research trends, formats, competitors, creators, and topics relevant to healthcare
• Develop content ideas, formats, scripts, and publishing plans
• Coordinate or create short-form video, static content, educational posts, and other social formats
• Identify content opportunities based on current trends and audience interests
• Manage organic distribution and improve reach, engagement, followers, and conversions
• Find and coordinate collaborations with creators, influencers, healthcare professionals, and relevant partners
• Repurpose strong content across multiple platforms
• Test different hooks, formats, topics, creatives, and publishing approaches
• Monitor comments, audience feedback, and community signals
• Track performance and identify which content contributes to traffic, patient acquisition, leads, and revenue
• Work closely with founders, healthcare professionals, designers, and performance marketing

Requirements

• Proven hands-on experience growing social media accounts or brands
• Strong understanding of organic social media growth
• Good understanding of TikTok, Instagram, YouTube, LinkedIn, and short-form content
• Ability to identify trends and turn them into relevant content quickly
• Strong content instincts: hooks, storytelling, formats, positioning, and distribution
• Experience working with creators or influencers
• Ability to analyze performance and make decisions based on data
• Comfortable independently generating ideas and executing them
• Strong English communication skills
• Comfortable working in healthcare or another regulated environment

Preferred

• Experience in healthcare, wellness.
• Experience growing accounts from an early stage
• Experience with influencer or creator marketing
• Understanding of performance marketing and how organic social supports paid acquisition
• Experience connecting social media activity to traffic, leads, customers, or revenue

What We Offer

• Ownership of Dokport’s social media strategy
• Freedom to test new channels, formats, and ideas
• Direct impact on brand growth and patient acquisition
• Close collaboration with founders and the broader marketing team
• Flexible working setup
• Competitive salary or contractor rate, depending on experience and engagement model

Role

We are looking for a hands-on Senior SEO Specialist to own organic growth for Dokport, a Finnish digital healthcare platform.

This is a broad SEO role covering technical SEO, on-page SEO, content strategy, link building, website authority, and international SEO. We are looking for someone who understands the full SEO picture, not only content production.

You will be responsible for identifying opportunities, building the strategy, and executing or coordinating the work needed to grow qualified organic traffic and patient acquisition.

Responsibilities

• Build and execute Dokport’s overall SEO strategy
• Identify growth opportunities across technical, on-page, content, and off-page SEO
• Conduct keyword, competitor, search-intent, and backlink research
• Optimize service pages, landing pages, metadata, internal linking, and website structure
• Develop SEO content strategy and briefs based on search demand and commercial opportunities
• Manage technical SEO, including crawling, indexing, canonicals, sitemaps, redirects, structured data, and website performance
• Build website authority through link building, outreach, partnerships, link reclamation, and other relevant methods
• Analyse competitors’ backlink profiles and identify new opportunities
• Manage multilingual and international SEO
• Work closely with developers, healthcare professionals, and content creators
• Ensure health-related content is accurate, trustworthy, and appropriate for a regulated healthcare environment
• Track rankings, organic traffic, backlinks, conversions, consultations, and revenue
• Continuously test and improve organic landing-page performance
• Monitor changes in search, including AI search and GEO

Requirements

• Strong hands-on experience across technical SEO, on-page SEO, content SEO, and off-page SEO
• Strong understanding of link building and website authority growth
• Experience with keyword, competitor, backlink, and search-intent research
• Strong technical SEO knowledge
• Ability to work effectively with developers
• Experience growing organic traffic, leads, customers, or revenue
• Experience with tools such as Google Search Console, GA4, Ahrefs, Semrush, Screaming Frog, or similar
• Experience with multilingual or international SEO
• Ability to independently identify priorities and execute
• Strong English communication skills

Preferred

• Experience in healthcare, telemedicine, finance, insurance, or another regulated industry
• Understanding of medical / YMYL SEO
• Familiarity with AI search / GEO
• Experience connecting SEO work to business outcomes such as leads, consultations, revenue, or CAC

What We Offer

• Full ownership of Dokport’s organic-growth strategy
• Broad responsibility across all major areas of SEO
• Direct impact on patient acquisition and company growth
• Close collaboration with founders, developers, and healthcare professionals
• Flexible working setup
• Competitive salary or contractor rate, depending on experience and engagement model

A backend-focused engineering position on a transformation project for an international travel company. The engineer will own features end-to-end - from planning and design through building, testing, and release.

Key Responsibilities 

-Own features end-to-end (plan, design, build, test, release) 

-Build and maintain Ruby on Rails systems 

-Contribute to full-stack work (Rails-heavy, with frontend involvement as needed) 

-Write tested, high-quality code 

-Use AI coding agents to maximize efficiency 

-Participate in code reviews 

-Maintain systems and resolve production issues 

-Collaborate with Product, Design, and Quality Engineering teams

Required Qualifications 

-Proficiency in Ruby on Rails with production experience 

-Strong database schema design and data modeling skills 

-RESTful API design experience 

-PostgreSQL and AWS infrastructure knowledge 

-Demonstrable experience with AI coding agents, or strong enthusiasm to adopt them 

-Good English 

-Team-oriented with strong communication skills 

-Pragmatic about speed/quality/scope tradeoffs

Tech Stack 

-Ruby on Rails, PostgreSQL, AWS, Next.js, Vercel. Trunk-based development with CI/CD and multiple daily deployments. 

Nice to Have 

-E-commerce or travel platform experience 

-An eye for UX/design 

-Travel enthusiasm

We offer:

• Attractive financial package

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Monitoring Manager to join our team!

Requirements:

- Understanding of the basics of search engines;
- Ability to search for necessary information on different GEO;
- Basic knowledge of Google docs/sheets, Google Analytics.

Will be plus:

- English language skills

Responsibilities:

- Collection and processing of data in areas requiring monitoring.
- Prompt submission of complaints when violations are identified.
- Interaction with platforms/support regarding complaint review processes.
- Analysis of identified violations and their classification by type and priority.
- Interaction with platforms/support regarding complaint review processes. (duplicate in original text)
- Tracking the effectiveness of submitted complaints and their outcomes.
- Maintaining and updating an internal database of websites.
- Researching new methods for submitting complaints.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

Phenomenon Studio is a boutique product design and development agency founded in 2019. We work with teams who’ve outgrown what they’ve built — from venture-backed startups to established market leaders — and own the work end to end: strategy, design, development, and post-launch.

The team of 70+ senior specialists is based in Europe, with entities in the USA, Estonia, and Switzerland, serving SaaS, Fintech, Healthcare, and EdTech. Across 120+ launches, clients have raised $500M+. Phenomenon is HIPAA-compliant, Nielsen Norman Group UX certified, and a Webflow Experts partner, holding a 5.0 rating on Clutch — and most clients come back for a second project.

We’re looking for a Senior Product Designer who treats a brief as a hypothesis rather than a specification.

Advantages of the role

• You own complex projects end to end. You don’t just do one part of someone else’s plan — you find the problem, decide what to do, and take responsibility for the result
• You’ll talk directly with the client to understand their needs and expectations, then present your solutions and stand behind them
• We submit product work to awards that judge the thinking, not the surface — Red Dot, UX Design Awards
• A design community of 30+ designers who give honest feedback, share second opinions, and help you think through decisions — people who’ve been in your shoes
• You’ll have a personal mentor to support you. Down the line, you’ll get to be that person for someone else

Requirements

• 5+ years of commercial product design experience, a substantial part of it in an agency or outsourcing setup
• Ability to take a project from 0 to 1 as the only designer on it
• Experience across both web and mobile products (iOS, Android)
• Strong visual craft — work that carries a brand and holds up in use, not just structurally sound layouts
• Experience optimising user journeys against metrics: engagement, conversion, retention
• Experience with UX research and behaviour analysis tools (Hotjar, Amplitude, Google Analytics, etc.)
• Proficiency in Figma (tokens, components, variables, auto-layout)
• Proficiency in modern AI tools for building live demo prototypes and products — Claude Code, Cursor, and similar — and using AI in your workflow without losing quality
• Strong spoken English (B2+ level). You’ll run calls, present and defend solutions, and handle client disagreements directly, alongside the PM.
• A case showing measurable impact on product metrics — required, either in your cover letter or already in your portfolio

What the role actually asks of you

• Identifying the real problem, even when it’s not what the client originally asked for — and being able to explain its importance.
• Adapting the process to the project instead of running the framework to the end
• Identifying the outcome your work should produce, and how anyone would know you met it
• Deciding without complete information — judging business, tech, and budget factors yourself, and acting on it
• Explaining the reasoning behind your solutions to the client, not just presenting layouts

This role is probably not a fit if

• Your answer to “why is it built this way?” is “that’s what the client / PM / Lead asked for”
• You need a detailed PRD or spec before you can start working
• You pass decisions upward instead of bringing a recommendation and the reasoning behind it
• Your case studies show only deliverables — flows, wireframes, a design system, not your reasoning, decisions, or the results.

What we offer

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview — Technical interview — Final interview

We are looking for a Middle/ Middle+ PHP Developer to join a long-term project focused on building and evolving a complex data-processing platform in the Construction Technology domain.

This role is centered around backend architecture, high-load systems, and real-time data processing. You will be responsible for designing scalable services, managing asynchronous data flows, and ensuring reliable ingestion and processing of IoT device data.

The platform plays a key role in workforce tracking, operational efficiency, and automation of field processes. It processes large volumes of real-time data and applies complex business logic for workforce scheduling and analytics.

This is a backend-focused role with high ownership and impact on system architecture and performance.
 

Benefits

• Opportunity to solve complex architectural and high-load challenges
• Professional growth within a scaling tech company
• High-impact role in a real-world IoT and data-driven product
• Work with modern backend technologies and distributed systems
• Remote-first environment with flexibility and autonomy
   

About the Client

International product company in the Construction Technology domain, focused on automating workforce management processes through IoT and cloud-based solutions.

The product replaces manual time tracking with automated data collection, improves payroll accuracy, and enables real-time tracking of workforce operations and analytics.
 

About the Project

The platform’s core processing system is responsible for IoT data ingestion, real-time processing, and advanced workforce scheduling logic.

The system provides real-time dashboards and analytics for operational decision-making.
 

Location: United States

Duration: long-term
 

Requirements

• 3+ years of commercial experience with PHP in backend development
• Strong expertise in Laravel and its ecosystem in production environments
• Deep knowledge of PostgreSQL, including optimization, indexing, and schema design
• Experience with Laravel Jobs and queue systems (Redis, SQS)
• Solid understanding of RESTful APIs and third-party integrations
• Experience with Eloquent ORM performance tuning and N+1 query prevention
• Familiarity with Docker and containerized development
   

Additional Requirements

• Strong understanding of SOLID principles and clean code practices
• Strong problem-solving skills and attention to detail
• Experience working in Agile/Scrum environments
• Upper-Intermediate (B2+) English level for spoken communication
   

Responsibilities

• Design and implement scalable backend services and APIs
• Architect and evolve backend systems for high-load environments
• Optimize complex database queries to handle large volumes of real-time data
• Build and manage asynchronous processing using queues and background jobs
• Ensure reliable ingestion and processing of IoT-driven data streams
• Conduct code reviews and maintain high standards of code quality
• Refactor legacy components into modern, maintainable service patterns
• Collaborate with product and engineering teams to translate business requirements into technical solutions
   

🇺🇦 Additional Notes

• We consider candidates both in Ukraine and abroad
• For specialists based in Ukraine, we provide the option of official booking (reservation)

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

Now we are looking for Customer Support manager, who will cover 3PM-11PM shifts by London time

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are looking for a Lead DevOps / Observability Engineer to lead the migration of the client's observability stack from New Relic and Datadog to Grafana, using technologies such as Prometheus, Loki, and Tempo.

This is a hands-on role combining:
- DevOps & platform engineering - deploying and configuring the new observability stack using AWS, Kubernetes, and Terraform.
- Application instrumentation - modifying application code to add or adapt metrics, logs, and traces.
- Migration & collaboration - rebuilding existing dashboards and alerts in Grafana and working with multiple engineering teams to ensure full monitoring coverage.

We are looking for someone who is comfortable working across both infrastructure and application code and can independently drive a cross-team observability migration.

Responsibilities:

• Lead the migration of monitoring, alerting, and dashboards from New Relic and Datadog to Grafana.
• Design and implement the target observability architecture (metrics, logs, traces) and the infrastructure-as-code (Terraform) needed to support it.
• Audit existing New Relic and Datadog dashboards, alerts, and integrations to build a complete migration inventory and ensure feature/coverage parity in Grafana.
• Make application-level code changes across services to add, adjust, or replace instrumentation (metrics exporters, logging, tracing libraries) as needed for the new stack.
• Work with AWS infrastructure, including EKS, Kubernetes, and Docker, to deploy and operate the new observability tooling.
• Configure AWS networking and access as needed to support the observability platform (VPCs, security groups, IAM).
• Contribute to CI/CD pipelines and deployment automation using GitHub Actions to support the rollout.
• Collaborate with development, platform, and infrastructure teams to coordinate the cutover from New Relic/Datadog to Grafana with minimal disruption.
• Identify and remediate any security issues (secrets, keys, dependencies) encountered in the course of this work.
• Document the new observability architecture, migration procedures, and dashboard/alert mappings.
• Use AI-assisted development tools, including Codex, to improve engineering productivity and delivery speed.

Requirements: 

• Strong hands-on experience with Grafana, including dashboard design, alerting, and data source configuration (e.g. Prometheus, Loki, Tempo, or similar).
• Practical experience migrating away from commercial observability platforms such as New Relic and/or Datadog.
• Full-stack development experience — comfortable reading, modifying, and instrumenting application code across front-end and back-end services, not just infrastructure.
• Solid experience with AWS in production environments, including EKS and Kubernetes.
• Practical experience with Docker and containerized workloads.
• Strong Terraform and infrastructure-as-code skills.
• Experience with GitHub Actions or comparable CI/CD tools.
• Ability to work across multiple teams, services, and codebases to coordinate a cross-cutting migration.
• Fluency with Codex or comparable AI-assisted coding tools.

Nica to have:

• Prior experience running a similar New Relic/Datadog-to-Grafana (or equivalent) observability migration end to end.
• Grafana-specific certifications or demonstrated community contributions (plugins, dashboards, etc.).
• Experience with the broader Prometheus/Loki/Tempo (LGTM) ecosystem.
• AWS certification, such as AWS Solutions Architect Associate/Professional.
• Experience with RDS and other AWS data services.
• Prior contract or consulting experience with clearly defined deliverables.
• At least an Upper-Intermediate level of English 

Join a growing DevOps community at Sigma Software and build hands-on experience with modern cloud infrastructure, CI/CD pipelines, automation, and Infrastructure as Code. We are looking for a Junior DevOps Engineer eager to develop technical expertise while working alongside experienced professionals on international projects.

You will become part of a top-notch DevOps team of more than 30 specialists collaborating across cloud-native platforms, enterprise systems, and scalable digital products. We as a company support continuous learning, mentoring, certification growth, and transparent career development.

This role is a great opportunity for engineers who want to strengthen their cloud and automation skills in a collaborative environment with access to Senior and Principal-level mentorship.

Requirements

• 1+ years of hands-on experience with at least one public cloud platform: AWS, Azure, or GCP
• Solid understanding of Linux administration and networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, services, packages, and system metrics
• Understanding of CI/CD principles and practical exposure to GitHub Actions, GitLab CI, Azure DevOps, Jenkins, or TeamCity
• Understanding of containerization concepts and practical experience with container images and runtime environments
• Scripting experience using Shell and either Python or PowerShell
• General understanding of Infrastructure as Code and configuration management tools such as Terraform and Ansible
• Understanding of SDLC processes and DevOps principles
• Basic knowledge of databases, monitoring, logging, backup, storage, and security concepts
• Understanding of authentication and authorization concepts, TLS, and secure secrets management
• Experience using AI assistants responsibly while validating outputs and maintaining data security standards
• Good communication and collaboration skills
• At least an Upper-Intermediate level of English

WILL BE A PLUS:

• Experience with Kubernetes or other orchestration platforms
• Hands-on experience with Terraform or Ansible in production environments
• Experience with centralized logging and monitoring tools such as Prometheus, Grafana, ELK Stack, CloudWatch, or Datadog
• Exposure to GitOps practices
• Familiarity with AI/LLM services or vector databases in infrastructure-related scenarios
• Cloud or Linux-related certifications

Personal Profile

• Strong willingness to learn and grow within a professional DevOps environment
• Proactive and ownership-oriented mindset
• Ability to collaborate effectively in cross-functional teams
• Attention to detail and structured approach to operational tasks
• Good analytical and problem-solving skills

Responsibilities

• Set up, configure, test, and maintain infrastructure across development, staging, testing, and production environments
• Contribute to Infrastructure as Code implementation following established modules, conventions, and review processes
• Support CI/CD pipeline configuration, maintenance, release preparation, and deployment activities
• Investigate incidents by collecting logs and monitoring evidence, performing initial triage, and documenting resolutions
• Configure monitoring checks, alerts, and participate in backup and recovery procedures
• Follow security best practices including least-privilege access management and secure secrets handling
• Maintain infrastructure documentation, deployment instructions, architecture diagrams, and operational runbooks
• Collaborate with developers, QA engineers, security specialists, and operations teams
• Continuously improve technical skills through mentoring, certifications, and project participation

Lead Engineer | Node.js, React Native, AI Agents

Location: London / hybrid preferred, or remote from Central & Eastern Europe
Level: Mid-to-Senior, hands-on Lead
Employment: Full-time, permanent

About the company

We are an early-stage UK product company building an AI-powered platform focused on professional relationships and network intelligence.

The product combines a social graph, relationship data and an AI agent that helps users identify relevant people, understand their network and strengthen important connections.

We are looking for a Lead Engineer / Founding Senior Engineer who will own the technical architecture, write production code and help grow the engineering team.

This is a hands-on engineering role, not a pure management position.

Tech stack

• Node.js / TypeScript / Express
• React Native + Expo
• MongoDB Atlas
• Atlas Vector Search + BM25 / hybrid retrieval
• OpenAI / custom LLM tool-calling agents
• AWS EC2, Cognito, S3
• Docker, Nginx
• GitHub Actions / CI/CD

Responsibilities

• Own technical architecture and production infrastructure
• Ship features across backend, mobile and AI agent layers
• Build and improve LLM agents, prompts, tool-calling flows and evaluation
• Mentor engineers and establish strong engineering practices
• Implement privacy-by-design and GDPR requirements
• Build and use synthetic data for development, testing and model evaluation
• Own CI/CD, monitoring, secrets management and incident response
• Own application and infrastructure security
• Secure AI agents against prompt injection, data leakage and unintended tool actions
• Work directly with the Founder on product and architecture decisions

Must-have

• 4+ years of professional software engineering experience
• Strong Node.js / TypeScript backend experience
• Experience owning real production systems
• Comfortable across backend, frontend/mobile and infrastructure
• MongoDB or similar document database experience
• Hands-on experience building LLM agents and prompting systems
• Experience with agent tool usage and evaluation
• Practical GDPR and data privacy knowledge
• Strong security fundamentals
• Understanding of AI-agent risks such as prompt injection, data leakage and unintended actions
• Experience working with synthetic data
• Production deployment, monitoring and incident-response experience
• Previous mentoring or technical leadership experience
• Comfortable with ambiguity and a fast-moving startup environment

Nice-to-have

• React Native / Expo
• RAG / vector search
• AWS Cognito
• Previous Tech Lead, CTO or founding engineer experience
• Application security / pentesting background
• Experience securing LLM / AI-agent applications

Compensation

Competitive salary + equity depending on experience and location.

We are looking for someone interested in a long-term role and growing together with the company, not a freelance or short-term contract position.

About the Client

Our client is a leading global healthcare organization, driving innovation in pharmaceuticals, biotechnology, and patient-centric solutions.

We develop advanced data and analytics solutions that help global organizations turn complex data into intuitive digital tools, enabling teams to make informed decisions in their daily operations and long-term strategy. Our projects span modern operational applications, interactive dashboards, and advanced analytics platforms designed to deliver actionable insights across multiple business domains.

About the Role

We are looking for a proactive and analytical Market Research Analyst to support strategic decision-making in the aesthetics medicine industry, with a focus on the Facial Injectables market.

The role involves conducting market, industry, competitor, financial, digital, and brand research, identifying relevant trends and opportunities, and translating research findings into clear, actionable insights for senior and executive leadership.

The successful candidate will work with both quantitative and qualitative information, research companies and markets using multiple sources, identify meaningful patterns and business implications, and communicate findings through structured analyses and executive-level presentations. The scope of the role may evolve depending on business priorities and emerging research needs.

Key Responsibilities

• Conduct market, industry, competitor, and company research to support strategic decision-making.
• Monitor competitor activities, product developments, strategic initiatives, geographic expansion, investments, and other relevant market developments.
• Analyze company financial performance, including revenue dynamics, business segments, margins, cost structure, and profitability drivers.
• Research competitor digital presence, brand positioning, messaging, PR strategies, product focus, and audience engagement across relevant channels.
• Monitor industry trends, emerging players, high-growth segments, industry events, and other market signals to identify risks and opportunities.
• Synthesize information from multiple sources into clear, actionable business and strategic insights.
• Prepare PowerPoint presentations and executive-level reports communicating key findings, trends, implications, and recommendations.
• Use existing Power BI dashboards and other analytical tools to support research and analysis.
• Maintain structured research materials, trackers, datasets, and research libraries.
• Conduct ad hoc research and analysis and support other market research initiatives as business priorities evolve.
• Organize all collected intelligence into a document library for future AI ingestion.
• Proactively suggest improvements to research methodologies, data sources, and analytical processes.

Required Skills & Experience

• 4+ years of experience in market research ( competitive intelligence, business analysis, strategy, consulting, or a related analytical role).
• Relevant experience in pharmaceuticals, medical devices, aesthetics medicine, healthcare, or a closely related industry is required.
• Proven experience conducting market, industry, company, or competitor research and analyzing both quantitative and qualitative information.
• Experience analyzing financial performance, business models, market dynamics, or similar business metrics.
• Strong PowerPoint and Excel skills.
• Ability to independently structure research, identify relevant and reliable sources, and synthesize findings into clear business insights.
• Excellent written and spoken English.
• Strong attention to detail, organization, and accuracy.
• Proactive and self-motivated, with the ability to work independently and communicate findings clearly to senior stakeholders.

Nice to have

• Experience with Power BI or other data visualization tools
• Experience analyzing digital and social media presence, brand positioning, or PR strategies.
• Experience preparing presentations and reports for senior or executive leadershi