Jobs at Djinni

We are looking for a Fullstack Developer (Node.js + React) with strong backend experience to join our team and take ownership of system architecture and core platform development.

Requirements

- Strong experience with Node.js and TypeScript

- Solid experience with React (production-level applications)

- Experience with NestJS (preferred)

- Experience with PostgreSQL and relational database design

- Deep expertise in Authentication & Authorization, including SSO

- Strong understanding of RBAC and API security best practices

- Hands-on experience with microservices architecture

- Proven experience launching production-ready products

Responsibilities

- Backend architecture design and implementation

- Database design and optimization

- API development and integration

- Frontend development with React

- Implementation of secure authentication flows (SSO)

- Product catalog upload logic and data validation

- Moderation & approval workflows

- Ensuring scalability, reliability, and performance

- Supporting successful product launch
 

Nice to Have

- Experience building consumer-facing platforms

- Experience working with open-source solutions

- Mobile-first product experience

We are looking for a Computer Vision Engineer with a solid foundation in classical computer vision and hands-on experience implementing low-level CV algorithms. The ideal candidate will have exposure to SLAM, Visual-Inertial Odometry (VIO), and sensor fusion, with responsibilities adjusted according to experience level.

Responsibilities: 

• Design, implement, and optimize classical CV algorithms independently
• Develop and maintain components of SLAM/VIO pipelines
• Contribute to sensor fusion modules involving visual and inertial data
• Lead experiments, evaluate model performance, and propose improvements
• Review research papers and translate findings into practical solutions
• Collaborate across teams to ensure smooth integration of CV components.

Required Qualifications:

• Strong practical experience with classical CV and geometric vision
• Hands-on experience developing components of SLAM and/or VIO systems
• Proficiency in C++ and confident working in Linux environments
• Solid understanding of multi-sensor systems and data fusion
• Proven ability to prototype, benchmark, and optimize CV algorithms
• Ability to analyze research papers and implement state-of-the-art methods.

Nice to Have:

• Experience with Python
• Knowledge of neural networks and CV libraries/frameworks (OpenCV, NumPy, PyTorch, ONNX, Eigen, etc.)
• Experience with sensor fusion techniques
• Familiarity with embedded or real-time systems

Launch Labs is an IT company focused on web and application development. We help clients turn product ideas into working solutions and support them throughout the development process. Our team has worked with well-known brands such as Nike and Rapid Replay(acquired by NBC).
 

We are looking for a Business Analyst who brings structure, clarity, and discipline to product requirements. You will work closely with project managers, developers, and stakeholders to make sure requirements are well-defined and documented.
 

This role is best suited for someone with a structured, detail-oriented, and proactive (Type A) personality, who is comfortable taking ownership of work and keeping things organized.
 

Responsibilities:

• Collaborate with stakeholders to identify, analyze, and document business requirements
• Translate business needs into clear functional and technical specifications
• Prepare and maintain project documentation and artifacts (requirements, workflows, acceptance criteria, etc.)
• Facilitate and lead requirements elicitation sessions (workshops, interviews)
• Participate in testing and validation
   

Requirements:

• 3+ years of commercial experience as a Business Analyst
• Advanced English level (spoken and written)
• Type A mindset: proactive, responsible, comfortable driving clarity and order
• Solid understanding of Scrum / Kanban processes
• Strong analytical, interpersonal, and communication skills
• High attention to detail and strong ownership mindset
• Understanding of SDLC and release processes
• Skills to work with data and validate data to support business decisions.

Benefits:

• 4 weeks of paid vacation per year 
• Flexible working hours 
• Medical insurance for your peace of mind
• Professional development support - Launch Labs covers courses, training, and skill growth
• An exciting, collaborative, and innovative team environment
• Fully remote work, with freedom and flexibility

We are looking for a Computer Vision Engineer with a solid foundation in classical computer vision and hands-on experience implementing low-level CV algorithms. The ideal candidate will have exposure to SLAM, Visual-Inertial Odometry (VIO), and sensor fusion, with responsibilities adjusted according to experience level.

Responsibilities: 

• Implement and optimize low-level computer vision algorithms under guidance
• Contribute to modules related to feature extraction, tracking, matching, and geometric processing
• Assist in the integration and testing of SLAM/VIO components
• Perform experiments, analyze results, and help prepare reports
• Work closely with senior engineers to explore and apply recent CV research.

Required Qualifications:

• 1+ years of hands-on experience with classical computer vision
• Basic understanding of geometric computer vision principles
• Experience implementing low-level CV algorithms (e.g., filtering, feature detection, camera models)
• Familiarity with SLAM or VIO concepts
• Working knowledge of C++ and Linux
• Ability to learn quickly and navigate recent CV researc
• Degree or ongoing studies in a STEM field.

Nice to Have:

• Experience with Python
• Knowledge of neural networks and CV libraries/frameworks (OpenCV, NumPy, PyTorch, ONNX, Eigen, etc.)
• Experience with sensor fusion techniques
• Familiarity with embedded or real-time systems

Hi there! 👋
We’re Applyft, a Ukrainian product company. Our journey began with the Geozilla family locator, launched in 2015. Today, we have a diverse portfolio of products in lifestyle, education, photo & video, and entertainment, with over 5M monthly active users and a solid 20% QoQ revenue growth.
We're now expanding into the Mental Health space with a new venture. Our mission is to help people find peace in chaos, build resilience, and live fulfilling, balanced lives. We’re looking for a Motion Designer to join our creative marketing team. If you're passionate about short-form content, TikTok trends, and AI tools — we’d love to meet you.

About you:
1. 1+ year of experience in motion design or creative video editing.
2. Strong skills in CapCut and After Effects.
3. A strong portfolio is mandatory.
4. Good grasp of design fundamentals — composition, typographics, and storytelling.
5. Hands-on experience with AI tools for content creation (e.g., Runway, Midjourney, ElevenLabs).
6. Familiarity with TikTok, Instagram, and ad platforms — you know what works and why.
7. Open-minded, proactive, and not afraid to test bold ideas.
8. Intermediate English or higher.
9. Experience working on UGC-style ads or performance creatives.

What you’ll do:
1. Create short-form video content (UGC, ads, animations) for Meta and other platforms.
2. Edit mobile-first creatives using CapCut, After Effects, and similar tools.
3. Design static and motion assets for ads and social media.
4. Work with AI tools (like Runway, Midjourney, ElevenLabs) to boost creative production.
5. Participate in creative brainstorming with the marketing team.
6. Follow trends in content, motion design, and social platforms — and turn them into real campaigns.
7. Analyze performance data and optimize creatives for better engagement and conversions.
8. Maintain brand consistency while experimenting with new creative directions.

Why this is a great opportunity to join our Mental Health startup:
1. Work on a meaningful product that helps people improve their mental well-being.
2. Direct impact on millions of users across global markets.
3. Join a high-performing creative team that values testing, innovation, and speed.
4. No legacy systems, no bureaucracy — just fast decisions and space to grow.

Our benefits:
1. Flexibility to work from remotely from anywhere.
2. Comprehensive medical insurance to keep you healthy and secure.
3. Sport compensation to support your physical well-being.
4. Corporate English courses to enhance your language skills.
5. Compensation for educational events and courses to foster your professional growth.
6. un and engaging corporate events to strengthen team bonds and create lasting memories.

✨ Ready to turn creative ideas into meaningful visuals? Apply now — we’d love to see your portfolio! 🎬

Required skills:

- Excellent communication and negotiation skills.
- Upper-Intermediate English (required) B2, C1.
- Self-management skills.
- Be familiar with web development lifecycle (searching+qualifying+closing stages).
- Knowledge of business correspondence.
- Must have skills and desire to sell.

Will be strong plus:

- Be familiar with web development lifecycle (searching+qualifying+closing stages)

Responsibilities:

- Writing proposals and bidding on Upwork and other b2b platforms.
- Active search and attraction of potential clients and business opportunities (USA, Europe)
- Facilitate sales and pre-sales activities
- Building up effective communications with prospects
- Business communications and negotiation with potential clients
- Working with technical staff to meet customer needs
- Search and qualify potential clients (upwork, linkedin, etc.).
- Business correspondence and video conferences with potential clients.
- Clarification of the client’s requirements (needs) and sales activities (deal closing).
- Maintaining data, statistics, and reporting on each active client.
- Report on weekly and monthly progress.

About the project:

Due to the expansion of the team, we are looking for a Salesperson who constantly develops their skills, monitors the quality of their work, and is a great team player.

As a Sales Manager, you play a vital role in our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team’s potential.

About project

The product is redefining post-acute care by replacing fragmented, manual workflows with intelligent AI-driven automation. We help healthcare providers manage patients, not paperwork, by delivering robust throughput and intelligence across clinical, financial, and compliance operations. We are built by experts from Stanford Medicine, UCLA Health, and Amazon.

The Role: 

We are looking for a product-focused Full-Stack Engineer to join our team. You will be a key player in building our system, which involves developing sophisticated APIs that interface with Electronic Medical Records (EMR) and building advanced web-scraping tools for healthcare referral platforms.

This isn't just a coding role; we are looking for an engineer who understands the "Why" behind the "What." You will work in a high-efficiency environment where AI tools (Cursor, Gemini, Claude Code) are part of the daily workflow to maximize output and quality.

Technical Stack

• Frontend: React (Proficient)
• Backend: Go (Primary/Preferred) or Node.js
• Languages: TypeScript (Strongly Preferred)
• Workflows & Scraping: Playwright, Temporal (Airflow experience is a plus)
• Data: EMR website scraping, PDF parsing, and data point extraction
• Architecture: System Design focus; Cloud-native development

What You’ll Do

• Automate Workflows: Design systems that remove data access bottlenecks and automate clinical data entry.
• Build the "Injection Track": Develop and maintain APIs that reliably scrape and sync data from EMRs and referral platforms in real-time.
• Collaborate via Design: Participate in "1s design discussions" to align on architecture before implementation.
• Leverage AI: Use modern AI-assisted development tools (Cursor, Claude Code, LLM wrappers) to build faster and smarter.
• Take Ownership: Move beyond task execution to ownership—meaning you don't just follow instructions; you understand the business context and ensure the solution fits the need.

What We’re Looking For

• 3+ years of experience: You have a solid foundation in full-stack development and have worked on product-level code.
• Communication & Alignment: You understand that "going away and building the wrong thing" is a failure. You prioritize constant "connect" and alignment with the team.
• Problem Solvers: You are comfortable with the "messy" side of data—parsing PDFs, scraping complex websites, and ensuring data reliability.
• AI-Forward: You are already using AI coding tools to 2x your productivity.

Our Culture & Philosophy

• Context is King: We provide clear business requirements and motivation. We expect you to understand the "Why" to build better "Whats."
• Execution Levels: We expect our engineers to operate at an "I do" level—owning the solution from design to deployment.
• Efficient Growth: We value unique perspectives and a proactive work ethic.

We Offer:

• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client is a powerful sales enablement platform designed to help direct sellers win customers, build stronger teams, and align their sales organizations. It helps you stay organized by consolidating all your resources in one place, making it easy to access and share information quickly. With features like quick sharing and real-time updates, enhances efficiency, saves time, and streamlines your communication and sales processes.

Key Requirements:
🔹 Experience of 4+ years in automation;
🔹 Experience of 2+ years with Appium;
🔹 Solid programming skills in languages such as Java or Kotlin;
🔹 Experience with CI/CD tools such as Jenkins, Git, or similar;
🔹 Ability to develop and execute test strategies for mobile applications across different platforms (iOS, Android);
🔹 Knowledge of version control systems like Git;
🔹 Excellent problem-solving skills and attention to detail;
🔹 Collaborate with remote developers;
🔹 English - Upper-Intermediate or higher.

Will be plus:
🔹 Familiarity with cloud-based testing platforms like BrowserStack or Sauce Labs;
🔹 Knowledge of performance testing and monitoring;

What you will do:
🔹 Design and implement a scalable mobile test automation framework from the ground up;
🔹 Collaborate with the development, QA, and product teams to understand project requirements and ensure seamless automation integration;
🔹 Write and execute automated test scripts for mobile applications on both Android and iOS platforms;
🔹 Maintain and improve existing automation processes, ensuring high code quality and test coverage;
🔹 Identify and resolve bottlenecks in the automation pipeline, troubleshooting failures and improving overall performance;
🔹 Develop reusable and reliable code libraries for future automation;
🔹 Collaborate with cross-functional teams to improve product quality;
🔹 Stay up-to-date with the latest tools and industry trends in test automation;

Interview stages:
🔹 HR interview;
🔹 Technical interview with Team Lead;
🔹 Interview with team (Senior QA);
🔹 Technical interview withVP R&D;
🔹 HR interview;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

A product tech company is looking for a DevOps Team Lead.

The company operates a large-scale international B2C digital platform in the live content and streaming domain. The mobile product connects creators with their audiences worldwide and enables talent monetization.

The company is well-established on the global market and backed by an international team distributed across multiple locations.

Responsibilities:

• Lead and mentor the DevOps team, providing technical guidance and setting best practices
• Own the design, implementation, and continuous improvement of infrastructure architecture
• Drive infrastructure strategy across R&D, staging, and production environments
• Architect and optimize scalable, secure, and highly available systems
• Design, implement, and oversee robust CI/CD pipelines across multiple projects
• Ensure reliability, performance, and cost-efficiency of cloud infrastructure (GCP)
• Lead incident response and ensure timely resolution of system issues
• Collaborate closely with Engineering, Security, and Product teams
• Standardize DevOps processes, automation, and monitoring practices
• Participate in planning, forecasting, and technical decision-making at a strategic level

The role involves working with technologies such as Kubernetes, Docker, Helm, CI/CD tools, infrastructure-as-code systems, and cloud platforms.

Requirements:

• DevOps / Infrastructure experience
• Experience with CI/CD tools (Jenkins, GitLab CI)
• Strong experience with build automation tools (Gradle or similar)
• Linux administration experience (CentOS / RedHat)
• Strong scripting and automation skills (Bash, Python, Ansible)
• Experience with infrastructure-as-code and configuration management tools (Terraform, Ansible, SaltStack, etc.)
• Strong experience with GCP
• Deep understanding of containerization and orchestration systems (Kubernetes, Docker)
• Experience leading technical teams or mentoring engineers
• Strong communication skills and ability to drive cross-team initiatives
• Intermediate+ English (written and spoken)

What they offer:

• Stock options grant (they’re a Silicon Valley Company)
• Competitive salary
• They’re an in-office team, working 4 days a week from the office, but they still believe in keeping things flexible and comfortable for everyone.
• Medical insurance for you and 75% off for your relatives
• Free lunches
• Parking
• Multisport card
• Cheerful team spirit and fun office atmosphere

Interview Process:
1. Recruitment call
2. Tech interview
3. Management interview
4. HRD call

Interested in this opportunity? Feel free to share your CV.

Are you an organized and creative individual eager to dive into the world of Marketing and Project Management in Crypto? We're looking for a Marketing Project Intern to support our CEO and marketing team in content production, post coordination, and project execution within Business Development and Marketing.
 

About GT Protocol: GT Protocol is a leading Web3 company in the cryptocurrency market since 2019, where we harness the power of Artificial Intelligence.
 

Application Process: Embark on a three-step journey towards potentially joining our Team:

1. First Stage: Project Manager Test Task.
2. Second Stage: An interview with our HR team to get to know each other better. This stage will take approximately 1 hour.
3. Third Stage: A technical interview session. This stage will take approximately 1 hour.
    

Key Responsibilities:

• Assist with marketing-related tasks: organizing posts, preparing or structuring texts, reviewing basic visual materials, and coordinating tasks with designers and the SMM team.
• Assist in overseeing and coordinating various projects, ensuring clear communication and timely execution.
• Help develop and maintain project schedules, track progress, and ensure adherence to deadlines.
• Collaborate with partners, agencies, and internal teams to drive project success.
• Provide regular project updates to the CBDO and CEO.
• Manage the founder's calendar, including scheduling meetings and appointments.
• Handle email correspondence and ensure efficient communication flow.
• Prepare and manage documents and reports, ensuring accuracy and timeliness.
   

Qualifications:

• Enrolled in or recently completed a Bachelor's degree in a related field.
• Some experience or coursework in Project Management, Business Development, or Marketing.
• Interest or basic knowledge in Web3 and crypto is a plus.
   

Required Skills:

• Strong organizational and time management skills.
• Excellent communication abilities in English (B2 level or higher).
• Proficiency in project management tools and office software.
• Capability to work independently and as part of a team.
   

Who You Are:

• An organized individual with creative thinking and attention to detail.
• Passionate about Project Management and Marketing.
• Ready to learn and grow in a fast-paced environment.
   

If you meet these requirements and are excited about the opportunity, we encourage you to apply for the Intern Project Manager position. We look forward to receiving your CV, portfolio, and cover letter.

At Uvik Software, we specialize in assembling top-tier dedicated development teams and delivering exceptional software solutions to clients across the globe. We are passionate about clean code, great collaboration, and cutting-edge technology👩‍💻🧑‍💻🦾.


We’re on the lookout for a Python Engineer who is eager to grow, build scalable backend systems, and contribute to exciting projects in a fast-paced, agile environment. If you're a motivated developer with a sharp eye for detail and a passion for problem-solving, this is your opportunity to make a real impact.

📍Location: USA Only
📌Job Type: Contractor, Full-time


💼 Responsibilities:

- Design, develop, and maintain backend services and RESTful APIs using Python (Flask or FastAPI)
- Write clean, maintainable, and scalable code following best practices (PEP8)
- Work with SQL databases (PostgreSQL preferred) to design, query, and manage data
- Develop unit and integration tests with tools like Pytest
- Document APIs using tools such as Swagger or Insomnia
- Collaborate with the team via Git (GitHub/GitLab/Bitbucket) and participate in code reviews
- Support CI/CD pipeline setup (e.g., Jenkins, GitLab CI)
- Debug and troubleshoot backend systems
- Integrate and utilize Large Language Models (LLMs) for enhanced application capabilities
- Communicate clearly and effectively in English (both written and spoken)


✅ Requirements:

- 2–3 years of hands-on experience in Python development
- Strong knowledge of Python fundamentals
- Practical experience with Flask or FastAPI
- Experience working with SQL databases
- Experience or interest in integrating LLMs into backend systems
- Familiarity with Docker
- Basic understanding of Git or other version control systems
- Exposure to unit testing, API testing, and tools like PyLint or Flake8
- Ability to work in Linux and/or Windows environments
- C1 or higher level of English
- A growth mindset and proactive attitude



Nice to Have

Experience with CI/CD pipelines (e.g., Jenkins, GitLab)
Familiarity with tools like Jira or Crucible
Exposure to cloud platforms or Kubernetes


🍀What We Offer:

- Top Equipment: MacBook Pro + Dell Monitor
- Flexible Schedule: Balance your life with adaptable working hours
- Meaningful Projects: Work with real-world technologies that make a difference
- Professional Growth: Long-term opportunities and support for your development
- Competitive Compensation: Based on your skills and contribution

Ready to level up your Python skills and work with a supportive, forward-thinking team?
Apply now and let's build something great together!

Are you an organized and dynamic individual eager to dive into the world of Project Management in Crypto? We're looking for an Intern Project Manager to support our CEO in Business Development and Marketing. 
 

About GT Protocol: GT Protocol is a leading Web3 company in the cryptocurrency market since 2019, where we harness the power of Artificial Intelligence.
 

Application Process: Embark on a three-step journey towards potentially joining our Team:

1. First Stage: Project Manager Test Task.
2. Second Stage: An interview with our HR team to get to know each other better. This stage will take approximately 1 hour.
3. Third Stage: A technical interview session. This stage will take approximately 1 hour.
    

Key Responsibilities:

• Assist in overseeing and coordinating various projects, ensuring clear communication and timely execution.
• Perform hands-on tasks across different areas to support projects and gain a deeper understanding of internal processes and workflows.
• Help develop and maintain project schedules, track progress, and ensure adherence to deadlines.
• Collaborate with partners, agencies, and internal teams to drive project success.
• Provide regular project updates to the CBDO and CEO.
• Manage the founder's calendar, including scheduling meetings and appointments.
• Handle email correspondence and ensure efficient communication flow.
• Prepare and manage documents and reports, ensuring accuracy and timeliness.
   

Qualifications:

• Enrolled in or recently completed a Bachelor's degree in a related field.
• Some experience or coursework in Project Management, Business Development, or Marketing.
• Interest or basic knowledge in Web3 and crypto is a plus.
   

Required Skills:

• Strong organizational and time management skills.
• Excellent communication abilities in English (B2 level or higher).
• Proficiency in project management tools and office software.
• Capability to work independently and as part of a team.
   

Who You Are:

• An organized individual with creative thinking and attention to detail.
• Passionate about Project Management and Marketing.
• Ready to learn and grow in a fast-paced environment.
   

If you meet these requirements and are excited about the opportunity, we encourage you to apply for the Intern Project Manager position. We look forward to receiving your CV, portfolio, and cover letter.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.

• Corporate events, teambuildings, etc.

   

Bulls Media is looking to hire a strong BI developer and data analyst.

The role involves both data analytic and technical skills : gathering data , developing tools and dashboards,  evaluating data and sharing findings that affect business decisions. 

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating an BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance: 
  • Creating Power BI reports based on client requirements 
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings:visualizing data in graphs and charts, recommendations to improve or grow the business based on their findings.

Required Skills/Abilities:

• At least 2 year experience in a BI developer & data Analyst role
• Experience with PowerBI including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of excel / Google sheet (formulas)
• Basic knowledge of Python
• Non relational database - advantage
• Advanced analysis and problem solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.