Customer Support Specialist

About the Client

Ukasko.Connect / UConnect is a Ukrainian insurtech platform that has been digitalizing the insurance market for over 5 years. The company has built an ecosystem for online insurance: the Ukasko.ua aggregator and the UConnect CRM platform for insurance agents and brokers. Over 15 million policies have been issued through the platform, with 1000+ active clients currently working with the company.

About Us

Vision Grid is a recruitment and consulting agency specializing in IT and executive talent acquisition. With over 13 years of experience in Executive Search and Tech Recruitment, we partner with forward-thinking companies to attract, engage, and hire top-tier professionals — from individual contributors to C-level executives — across multiple geographies.

About the Role

Due to team expansion, our client is looking for a Customer Support Specialist to support clients through chat-based communication.

What You Will Do

• Consult clients and agents via chat and phone
• Provide guidance on the company’s insurance products
• Promptly resolve requests and non-standard client situations
• Respond to inquiries in line with established service standards
• Maintain reporting on processed inquiries

What We Are Looking For

• No prior experience required
• Fluent written Ukrainian
• No English required
• Stress resilience and the ability to stay calm in non-standard situations
• Strong communication skills, friendliness, client-oriented approach
• Attention to detail and ability to multitask
• Confident PC user

What You Can Expect

• Fully remote position
• Schedule: 14:00 — 23:00
• Friendly team and onboarding support
• Stable salary

Interested?

If this role sounds like a good match, we’d be happy to connect and discuss details.

Let’s talk about how you can become part of a growing team 🚀