Delivery Director

About the role

We are seeking an experienced Delivery Director to lead and scale our client delivery across automation and AI programmes. This is a senior role responsible for end-to-end client delivery oversight, client success, team leadership and ensuring our work delivers measurable business value. You will act as a trusted partner to senior client stakeholders, own programme governance, manage delivery risk, and help shape UAI Labs’ delivery standards, operating model, and growth trajectory.

Responsibilities

• Own end-to-end delivery across multiple client programmes, ensuring quality, value and outcomes
• Act as senior escalation point for delivery risks, dependencies and challenges
• Lead programme governance, planning and reporting across complex engagements
• Ensure AI solutions are delivered in accordance with Client’s governance, security, compliance, and ethical AI standards
• Partner with clients at senior leadership level to align delivery with strategic objectives and support Client’s with defining and tracking programme success metrics and business value realisation
• Oversee business cases, roadmaps and prioritisation of automation initiatives
• Manage and mentor business analysts and project teams
• Ensure consistent use of delivery standards, documentation and best practices
• Balance scope, timelines, budget and resource constraints across programmes
• Collaborate closely with technical leadership to align solution architecture design and technical delivery
• Support pre-sales, proposals and shaping of new engagements where required

• Continuously improve delivery frameworks, tooling and ways of working

   

Required Skills & Qualifications

• Bachelor’s degree (or higher academic qualification) in Business, Engineering, Information Systems or a related field
• 8+ years of experience in Management Consulting, Programme Management or Business Transformation roles
• Proven experience leading complex, multi-stream programmes or portfolios
• Strong background in client-facing delivery and senior stakeholder management
• Experience owning governance, financials, resourcing and delivery risk
• Ability to operate confidently with C-suite and executive stakeholders
• Strong commercial acumen and experience managing delivery budgets
• Excellent communication, leadership and decision-making skills
• Comfortable working in fast-paced, scaling environments

• Fluent in English, both spoken and written

   

Preferred Qualifications

• Experience delivering automation, digital transformation or AI programmes
• Exposure to operating models, process optimisation, or transformation initiatives as well as lean and six sigma frameworks
• Delivery experience running agile, waterfall or hybrid delivery methodologies
• Experience working in high-growth consultancies or scale-ups

• Familiarity with enterprise platforms such as ERP, CRM, ServiceNow or RPA tools

   

Who You Are

• A confident, calm leader who brings structure to complexity
• Commercially minded and outcomes-focused
• Comfortable making decisions and owning accountability
• Trusted by clients and respected by delivery teams
• Hands-on when needed, strategic when required
• Motivated by building teams, culture and scalable delivery models