Jobs at Djinni

Inception-1 is a product company that creates AI-driven B2C products designed to help people feel more connected and less alone. Our mission is to build meaningful digital experiences that blend technology with empathy and to prove that technology can be both human and transformative.
This role offers a unique opportunity for growth - we are ready to teach and support you, but expect you to actively demonstrate your practical skills with AI technologies and a strong ability to apply them in real work scenarios. You’ll build marketing funnels end-to-end, and take ownership of strategic decisions.

Your responsibilities will include:

• Full cycle of working on marketing funnels: from idea and research to launch and analysis.
•  Generating product hypotheses, testing them (A/B), and validating through data.
•  Analyzing data and identifying growth opportunities at all stages of the funnel.
•  Studying competitors and the market.
•  Creating marketing messages that resonate and reflect the value of the product.
•  Collaborating with teams responsible for various marketing channels, including UA, Affiliates, SEO, email marketing, etc.
   

We are looking for you if:

• You have 6+ months of hands-on experience working with marketing funnels (research, building, optimization)/or you have completed relevant education or courses in product marketing and funnel strategy.
•  You are confident working with analytics, understand funnels, numbers, and the impact of metrics on business, and have experience working with Amplitude.
•  You can research users, segment audiences, and test value propositions.
•  You think in a data-driven way.
•  You have hands-on experience using AI tools (e.g., Claude, ChatGPT, or similar) in your daily work — for research, content, automation, or experimentation.
• You have an Upper-Intermediate+ level of English.
• You are a fast learner with a strong sense of curiosity and a desire to explore new tools, trends, and especially AI-driven approaches.
  
  What you will get:
• The opportunity to build one of the most ambitious products in the Social Discovery industry from scratch.
• Influence, freedom to act, and the prospect of a lead role within the team.
• A dynamic environment with a culture of experiments, quick decisions, and flexible processes.
  
  What we offer:
• Comfortable offices in Kyiv’s Podil district with reliable shelters, uninterrupted internet, water, and power supply. No need to worry about daily routines — you’ll have breakfasts, lunches, plenty of snacks and fruits, lounge zones, massage, and other perks of office life;
• Ability to work remotely. Flexible working hours;
• Online corporate doctor services, and after probation — medical insurance in Ukraine;
• 20 paid vacation days per year, unlimited sick leaves;
• All necessary equipment for work;
• Compensation for the best courses on the market, corporate online meetups and lectures, an extensive library, and business & management schools for employees.
   

We are helping our partner — a fast-growing product company in the iGaming space — find a Senior Java Developer to join their backend team.

This is not a “just write code” role.

This is about building systems, making decisions, and owning the result.

What this role is really about

You’ll be working on a high-load casino product, where:

• systems process real-time events
• performance matters
• architecture decisions have real impact

The team builds services from scratch and owns them end-to-end.

What you’ll be doing

• Build new backend services from scratch
• Participate in architectural and technical decisions
• Work with microservices and distributed systems
• Solve complex technical challenges
• Collaborate in a cross-functional team (product / QA / dev)
• Take ownership of what you build — not just tasks

What we’re looking for

• 5+ years of experience with Java
• Strong experience with microservices architecture (2+ years)
• Deep understanding of distributed systems
• Hands-on experience with:
  • Spring Boot
  • PostgreSQL
  • Kafka (or similar messaging systems)
  • SQL + NoSQL databases
• Experience with AWS / Kubernetes will be a strong plus
• gRPC — nice to have

But more importantly:

You think, not just code

You take ownership

You can explain your decisions

What you get

• Product company (not outsourcing)
• Real impact on architecture and product
• Strong engineering team
• Fast-paced environment with real challenges
• Remote work

About the Role

We are looking for a skilled Platform Engineer to join our payments team. In this role, you will be responsible for integrating and maintaining payment providers across multiple platforms, resolving technical issues, and developing robust payment solutions. You will work closely with product, QA, and business teams to ensure seamless payment flows for our customers worldwide.

Key Responsibilities
• Configure payment providers across multiple platforms, including PayAdmit, Corefy, and similar PSP/orchestration solutions.
• Manage end-to-end setup of payment methods, merchant accounts, routing rules, and cascading logic within payment platforms.
• Investigate, debug, and resolve bugs and issues related to payment processing, transaction failures, and provider integrations.
• Build and maintain RESTful APIs and webhooks to connect internal systems with third- party payment gateways.
• Monitor platform performance, transaction success rates, and provider uptime; proactively identify and address bottlenecks.
• Collaborate with QA engineers to write and maintain automated tests for payment flows.
• Participate in code reviews, technical discussions, and contribute to architectural decisions.
• Write clear technical documentation for integrations, configurations, and internal processes.

Required Qualifications
• 2+ years of experience in software development or platform engineering, with a focus on payment systems.
• Hands-on experience configuring at least one payment orchestration or PSP platform
(e.g., payAdmit, Corefy, Checkout.com, Stripe, Adyen, or similar).
• Solid understanding of REST APIs, JSON, and webhooks.
• Experience with debugging tools, log analysis, and monitoring platforms.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication skills in English (written and verbal).

Nice to Have
• Familiarity with multiple payment platforms and provider ecosystems.
• Knowledge of PCI DSS compliance requirements and secure coding practices.
• Experience with cloud infrastructure (AWS, GCP, or Azure).
• Familiarity with containerization tools such as Docker and Kubernetes.
• Understanding of financial reconciliation, chargebacks, and settlement processes.
• Develop and maintain integration code for payment providers using Java, PHP, and/or Node.js.
• Proficiency in one or more backend languages: Java, PHP, or Node.js.

What We Offer
• Competitive salary and performance-based bonuses.
• Flexible working hours and remote-friendly environment.
• Opportunity to work with a global payments ecosystem and cutting-edge fintech products.
• Professional development budget and conference attendance support.
• Collaborative, transparent, and growth-oriented team culture.
 

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Provide client support in English through various communication channels in a timely and professional manner
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

We are looking for a responsible and motivated Junior Payments Operations Specialist to join our Back Office team. This role is a good fit for someone who wants to grow in FinTech, learn new tools, and support smooth and accurate payment processes for our global clients.

Role Mission

• Support and improve daily payment operations to ensure accuracy and efficiency.
• Work closely with Verification, Compliance, Risk, and Support teams to follow internal and regulatory standards.
• Stay updated on industry and regulatory changes to keep processes compliant.
• Investigate and resolve payment discrepancies in a timely manner.
• Help improve workflows to provide fast and seamless service.

• Maintain high standards of accuracy, transparency, and operational quality.

   

Key Responsibilities

• Process, monitor, and review client payments and financial transactions.
• Handle client and partner requests via email.
• Communicate with merchants/providers to resolve disputes or clarify transaction details.
• Ensure compliance with company policies and financial regulations.
• Perform additional operational or technical tasks when needed.

• Collaborate with cross-functional teams to support overall business goals.

   

Requirements — Hard Skills

• Experience in payments, financial operations, or transaction workflows (FinTech experience 1+ year is a plus).
• Good analytical skills and ability to work with data.
• Strong PC user; confident with Excel and Google Sheets.
• Ability to multitask and stay organized in a fast-paced environment.

• English: Strong Pre-Intermediate or higher.

   

Requirements — Soft Skills

• Attention to detail, accuracy, responsibility, punctuality.
• Customer-first mindset.
• Ownership and reliability.
• Willingness to learn and grow.

• Result-oriented attitude.

   

We Offer

• Open to candidates with minimal experience (full training provided).
• 160 paid vacation hours per year.
• 10 paid sick leave days per year.
• Medical insurance.
• Remote work opportunity.
• Professional education budget.
• Language learning budget.
• Wellness budget (gym membership, sports gear, and related expenses).

CodeGeeks Solutions is a software company led by top-notch experts with over 10 years of experience in product design & software development. We are able to comprehensively cover the needs of our clients and focus on the full cycle of development.

Now we are looking for a Trainee Test Engineer in Lviv to join our team!

Why us?

— we trust our team, love and care that everyone feels as comfortable as possible with their work and our atmosphere
— this work will bring you pleasure: you will be able to develop and acquire new skills, and we will help you with this
— here you will find like-minded people and true friends
— here you will feel happy even with thought that Monday is tomorrow
— we are young, promising and successful :)

We Offer:

• 15 days of annual time off paid + company-wide New Year’s holiday in the last week of the year (5 days)
• 20 days of sick leave paid (5 — 100%, 15 — 50%)
• IT Cluster membership
• Flexible work schedule and remote work options
• Chance to make a real impact and shape the future of our company
• Education compensation
• Clear career map, continued professional development and growth opportunities
• Opportunity to work with a talented and dynamic team of experts
• Internal training and meetups
• Access to corporate learning materials
• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Work in a comfortable, modern and cozy office in Lviv
• Team buildings & corporate events

• Referral program

   

Requirements:

• Solid understanding of the Fundamental Test Process
• Experience working in Agile/Scrum environments
• Knowledge of VPN protocols and technologies (IPsec, OpenVPN, WireGuard, SSL/TLS VPN)
• Understanding of core networking concepts: OSI model, TCP/IP stack, routing, DNS, firewalls, NAT, and subnetting
• Familiarity with cybersecurity principles and OWASP testing guidelines
• Experience testing network security features: authentication, encryption, access control, and session management
• Web application testing experience and understanding of its specifics
• Proficiency in testing techniques and test design (boundary analysis, equivalence partitioning, exploratory testing)
• Ability to prepare test designs aligned with the defined test approach
• Skilled in defect analysis and writing clear, detailed bug reports with reproduction steps and expected results
• Experience creating, updating, and reviewing requirements, user stories, and QA-related documentation
• API testing experience (REST/gRPC), including security-focused API tests — strong plus
• Familiarity with network testing tools: Wireshark, nmap, curl, Postman, or similar

• Upper Intermediate English level (B2+)

   

Your responsibilities:

• Participating in all aspects of the QA product lifecycle
• Designing and executing test cases for VPN connectivity, tunneling, failover, and security scenarios
• Testing VPN behavior across different network conditions: packet loss, latency, NAT traversal, and split tunneling
• Verifying authentication flows (MFA, certificate-based auth, SSO integration)
• Performing root cause analysis on defects found in test environments
• Validating encryption correctness, data integrity, and session handling
• Estimating, prioritizing, planning, and coordinating testing activities

• Collaborating with developers and security engineers to maintain high product quality

   

Together we will:

• Run the project for our client to build a great product that makes an impact on the client
• Build an excellent team with a friendly atmosphere

• Support your technical and personal growth — we have a dedicated career plan for all roles in our company

   

Our Recruiting process:

• Interview with HR
• Technical Interview with Head of QA Office

If you want to develop professionally in a team of like-minded people and make this world better — we are waiting for your resume!

• By applying for this position, you may join one of the most respected and rapidly growing institutional investors globally. Our client is a professional investment management organization that manages funds to ensure long-term sustainability. The company invests across all major asset classes, including public equity, private equity, real estate, infrastructure, and fixed-income instruments, with offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg, and Mumbai.
  
  The client attracts and selects high-caliber individuals from top-tier institutions worldwide. Joining the team offers the opportunity to work with diverse and inspiring colleagues and approachable leaders, engage in stimulating work within a fast-paced and intellectually challenging environment, and gain accelerated exposure and responsibility. There are also global career development opportunities and the motivation of contributing to an important social purpose grounded in strong principles. The organization maintains a deeply rooted culture centered on integrity, partnership, and high performance.
  
  If you are passionate about performance, value a collegial and collaborative culture, and uphold the highest standards of integrity, this opportunity may be right for you.

• Responsibilities:

  The Technical Lead will oversee the technical strategy and execution of fintech projects, managing a distributed team of Python developers and ensuring seamless delivery on AWS infrastructure. This role merges technical leadership, people management, and client communication, requiring a proactive and empathetic approach to both technology and team development.
  Key Responsibilities
  • Lead and coordinate a remote development team across multiple time zones to deliver high-quality fintech software solutions.
  • Oversee project architecture, development, deployment, and performance optimization using Python and AWS.
  • Ensure robust, scalable, and secure system design aligned with fintech industry standards and compliance requirements.
  • Build and maintain strong client relationships, providing regular progress updates and strategic technical insights.
  • Conduct regular performance reviews, one-on-one check-ins, and mood monitoring to foster engagement and well-being within the team.
  • Mentor engineers, support professional growth, and encourage knowledge sharing across teams.
  • Manage project timelines, risks, and dependencies in accordance with agile principles.
  • Identify and drive improvements in development processes, collaboration practices, and product quality.
  • Collaborate with product managers and business stakeholders to align technical solutions with strategic goals.

• Mandatory Skills Description:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 8+ years of experience in software engineering with at least 2 years in a technical leadership role.
  • Proven expertise in Python development (Django, FastAPI, Flask, or equivalent).
  • Solid experience with AWS (ECS, Lambda, S3, CloudFormation, RDS or similar services).
  • Previous experience leading distributed or cross-cultural engineering teams.
  • Strong communication skills and ability to manage relationships with both internal and external stakeholders.
  • Demonstrated success delivering fintech systems (e.g., payment gateways, banking APIs, compliance tools).
  • Deep understanding of Agile/Scrum methodologies.
  • Fluent in English (written and spoken).

• Nice-to-Have Skills Description:

  • Knowledge of financial regulations (PSD2, AML/KYC, PCI DSS).
  • Experience with CI/CD pipelines, automated testing, and DevOps practices.
  • Experience with data security, encryption, and financial-grade API design.
  • Passion for innovation, continuous improvement, and building high-performing teams.

• Languages:
  • English: C1 Advanced

We are looking for a Junior QA Engineer with 3-12 months of programming background to join a healthcare project in active 

development.

We are only considering candidates from Lviv

Requirements:

Must have:

• Completed QA courses
• Understanding of how mobile and web applications work
• Experience in writing test documentation (checklists, test cases)
• Intermediate English proficiency (both written and spoken)

Nice to have:

• Healthcare experience or domain knowledge would be a big advantage

Key Responsibilities:

• Perform manual testing of web applications
• Create and maintain test documentation (test cases, checklists)
• Identify, document, and track bugs in the system
• Collaborate closely with developers and the PM to clarify requirements and ensure product quality
• Participate in feature testing and regression testing
• Support testing of both patient and provider portals
• Analyze requirements and contribute to improving testing processes

Project

Customer: Global startup based in the USA

Type: healthcare

Product: A hybrid healthcare platform for preventive cancer screening. The solution includes a B2C patient portal where users can schedule screenings and access their medical records, as well as a B2B provider portal for doctors and healthcare professionals.

Doctors work with patients through the provider portal using tools like SOAP notes, chronological records, and lab results. The system also includes a manager role with limited permissions compared to doctors.

Stage: Active development

Project team: 6 people: 3 Senior Full-stack developers, 1 Junior Full-stack developer, 1 Junior QA, 1 Middle PM

Technical stack: Medplum, Node.js, React, JavaScript, AWS

Work schedule: Full-time working day, full remote is available

Interview stages:

1. Technical test
2. Call with the Recruiter (45 min)
3. Technical interview with PM and QA engineer

Our Benefits:

• Opportunity to improve your skills in manual and automation testing (both mobile and web);
• Work from anywhere (fully remotely or in our office) 
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts

We are looking for an experienced Middle Project Manager who will lead and deliver projects for our clients. This role requires strong leadership, excellent communication skills, and the ability to drive projects to successful completion while building long-term client relationships. You will also play a key role in mentoring and supporting our Project Management team, ensuring their professional growth and alignment with best practices.

Key Responsibilities

• Lead end-to-end project management for client engagements, ensuring scope, budget, and timelines are met.
• Serve as the main point of contact for clients, fostering strong and transparent communication.
• Manage risks, dependencies, and priorities across multiple projects.
• Report on project progress, deliverables, and key outcomes to stakeholders.
• Drive continuous improvements in project management processes and standards.
• Collaborate closely with internal teams (Developers, Consultants, Business Analysts) to ensure smooth project execution.
• Actively participate in the pre-sales process, driving and delivering high-quality proposals.
• Mentor and guide the Project Management team, providing feedback, support, and sharing best practices.

Requirements

• 4+ years of project management experience in IT or consulting environments.
• Proven experience managing international projects and cross-functional teams.
• Strong client-facing communication and relationship management skills.
• Leadership experience with mentoring or managing other project managers.
• Excellent organizational and problem-solving abilities.
• Polish language: at least B2 (nice to have)
• English language: C1.

Optional

• Previous exposure to Salesforce projects or CRM environments

We Offer

• Highly experienced team with 10+ years in both technology and business
• Challenging, inspiring projects using modern technologies
• Reimbursement of professional Salesforce certifications
• Medical Insurance after the probation period
• Corporate English and German classes
• Professional development plan
• 18 working days paid vacation
• Law agency support through our partner law agency
• Regular performance reviews and a competitive salary
• Flexible working schedule and employee-friendly HR policy
• Delicious coffee from Chehovych Roastery at the Lviv office

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

 

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

 

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

We are looking for a skilled Photo Retoucher to join our creative flow. You will be working with a wide variety of genres — from breathtaking landscapes and macro shots to street photography, portraits, and wildlife. Your main task will be to deliver high-quality, natural-looking results using Luminar and processing RAW files.

Required experience:
 

• At least 6 months of professional retouching experience
• MacBook with an M1 chip (or newer) is a must for optimal software performance
• Active PE (Individual Entrepreneur Group 3) status is required for contracting
• Deep understanding of RAW processing
• Ability to achieve a specific visual result and, more importantly, clearly describe your workflow step-by-step
• A strong eye for detail and a commitment to natural-looking retouching (avoiding over-processed looks)
  
   

Key responsibilities:

• Process a diverse range of photography: landscapes, street, portraits, macro, nature, and animals
• Work with a pre-agreed monthly volume of photos
• Maintain consistency and high quality across different genres

What to expect when you apply

• An interview with our Talent Acquisition Manager
• Test task to show your skills
• Management interview
• And finally, your job offer!

About the role

We are a fast-growing Payment Service Provider (PSP) working in the high-risk fintech segment.

Right now, we are building a new unified payment platform, consolidating several existing systems into one scalable solution.

We are looking for a Business Analyst who will play a key role at the intersection of business, product, and engineering — translating complex payment processes into clear and actionable specifications.

 What you will do

🔹 Requirements & Documentation

• Gather business requirements from stakeholders (product, risk, compliance, merchants)
• Write clear specifications, user stories, and acceptance criteria
• Model business processes (BPMN 2.0, AS-IS / TO-BE)
• Maintain documentation (Confluence / Notion)

🔹 Payment Processes

• Describe and optimize payment flows:
  • authorization
  • settlement
  • refunds
  • chargebacks
• Analyze transaction routing logic (smart routing, waterfall)
• Support integrations with PSPs and acquirers (REST API)
• Participate in platform consolidation and migration

🔹 Collaboration

• Work closely with Product, Engineering, and QA
• Participate in Agile ceremonies (grooming, planning, demos)
• Align with compliance and risk teams (PCI DSS, AML/KYC)

• Prepare materials for internal teams and merchants

   

 Requirements

🔹 Must-have

• 3+ years as Business Analyst / Systems Analyst
• Experience in fintech / payments / banking
• Strong understanding of payment lifecycle
  (authorization → capture → settlement → reconciliation)
• Experience working with REST APIs (Postman / Swagger)
• BPMN / UML knowledge
• Experience with Agile / Scrum
• Strong English communication skills

🔹 Nice to have

• Experience with PSP / acquiring / PayFac
• Knowledge of ISO 8583 / ISO 20022
• Experience with chargebacks / disputes / rolling reserves

• Experience in platform migration projects

   

What we offer

• Work on a real fintech product in the high-risk domain
• Participation in building a scalable payment platform
• Close collaboration with product and tech teams
• Flexible work format (remote / hybrid)
• Opportunity to influence product decisions
• Professional growth in fintech

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

About the role

We are looking for a Senior Data Engineer / Data Analyst to become a key link between data and product decisions. You will work with transactional data from a payment platform, build reliable analytics infrastructure, and turn raw data into business insights for C-level and the product team. This role combines deep technical data work (pipelines, DWH, modeling) with product analytics (approval rate,
fraud patterns, A/B tests). The ideal candidate is equally comfortable writing optimized SQL queries and explaining complex patterns to a non-technical audience.

This role combines:

• data engineering (DWH, pipelines, modeling)

• product analytics (metrics, A/B tests, fraud patterns)

   

What you will do

🔹 Data Engineering

• Build and maintain DWH for transactional data
• Develop ETL/ELT pipelines (dbt / Airflow / scripts)
• Design data models (fact/dimension tables)
• Ensure data quality, monitoring, and performance optimization

🔹 Product & Business Analytics

• Analyze key metrics:
  • Approval / Decline Rate
  • Chargebacks / Refunds
  • Fraud patterns
  • PSP performance
• Build dashboards (Metabase / Tableau / etc.)
• Run A/B tests and analyze product changes
• Deliver insights to product and leadership

🔹 Routing & Fraud Analytics

• Analyze routing efficiency
• Identify fraud patterns (velocity, geo, BIN)
• Propose improvements for routing logic

🔹 Collaboration

• Translate business needs into data solutions
• Communicate insights clearly to non-technical teams

• Proactively identify anomalies and opportunities

   

Requirements

🔹 Must-have

• Strong SQL (complex queries, optimization)
• Experience with PostgreSQL / ClickHouse / BigQuery
• Python for analytics (pandas, numpy)
• Experience with dbt / Airflow (or similar tools)
• Experience with BI tools (Metabase, Tableau, etc.)
• Understanding of A/B testing and statistics
• 3+ years in Data Analyst / Data Engineer role
• Experience with transactional / financial data

🔹 Nice to have

• Experience in fintech / PSP / acquiring
• Fraud analytics experience
• Kafka / streaming
• Understanding of PCI DSS / GDPR

What we offer

• Work with real transactional data from a payment platform — challenging and rewarding
• Direct influence on product decisions through data
• Modern stack: ClickHouse / BigQuery, dbt, Python, Airflow
• C-level access — your insights go directly to leadership
• Flexible work format: Remote / Hybrid
• Competitive compensation + salary review every 12 months
• Budget for education and conferences (Data Engineering, Payments)
• A team with deep fintech and high-risk vertical experience

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is an innovative product company developing a smart monitoring device that combines computer vision, machine learning, and advanced camera technologies. The product analyzes sleep patterns and provides data-driven insights, helping families improve daily routines. The company is a fast-growing VC-backed startup with a strong engineering culture and real-world products used globally.

Key Requirements:
🔹 4+ years of experience in C/C++ for embedded systems;
🔹 Strong experience with Embedded Linux on ARM (Cortex-A);
🔹 (Yocto is a big plus);
🔹 Experience with Video4Linux, PulseAudio, systemd;
🔹 Ability to develop drivers and work with interfaces:;
🔹 I2C, SPI, UART, I2S;
🔹 Experience with Device Tree / OpenFirmware, IIO — advantage;
🔹 Strong debugging, cross-compilation, and toolchain knowledge;
🔹 Ability to read and work with existing codebases;
🔹 Experience with testing (unit, integration, E2E);
🔹 Strong Git skills and GitHub workflow experience;
🔹 Rust knowledge — advantage;
🔹 English – Upper-Intermediate or higher.

Will be plus:
🔹 Networking: TCP/IP, application protocols, encryption;
🔹 BLE (GATT, Advertising, Bonding);
🔹 Wi-Fi protocols and security;
🔹 Video & audio streaming and transcoding;
🔹 (H264/H265, AAC, OPUS, WebRTC, FFmpeg/GStreamer);
🔹 Microcontrollers experience;
🔹 ESP32, FreeRTOS, lwIP, NimBLE — strong plus;

What you will do:
🔹 Develop firmware components in C and Rust: drivers, BSP, networking and multimedia applications;
🔹 Analyze requirements and provide time/effort estimations;
🔹 Design features end-to-end (from idea to production);
🔹 Collaborate with Product, Mobile, and Backend teams;
🔹 Participate in technical discussions and propose solutions;
🔹 Produce technical documentation and architecture diagrams;
🔹 Plan and own development tasks;
🔹 Lead cross-functional initiatives that impact Firmware, Mobile, and Backend;

Interview stages:
🔹 Initial HR interview;
🔹 Technical interview;
🔹 Assignment & coding session;
🔹 Final interview with VP of Engineering;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

WHO WE ARE:

Volpis is a company of ambitious professionals providing Web & Mobile App Design and Development services for more than 9 years. Regularly listed in the Top IT Outsourcing Companies and Top Custom Software Development Companies on Clutch.co. Being a full-service company, we provide expertise in all phases of the software development life cycle. We’ve successfully covered more than 100 products all over the world. Together, we’ve created a dynamic, fun, inspiring environment where we can be ourselves and grow each day.

Location — only LVIV!

Required Experience/Skills:

• 2+ years of experience in B2B content marketing for software development companies;
• Proven success in creating high-performing SEO articles that rank and generate leads in competitive B2B spaces;
• Experience building content clusters within industry verticals;
• Strong SEO knowledge — including keyword research, SERP analysis, and on-page optimization;
• Quickly grasp complex technical and business topics through research or communication with internal experts;
• Ability to write in a defined Tone & Voice, getting it right on the first try;
• Analytical mindset. Сonfident using tools like GSC, Ahrefs, or SEMrush to monitor performance and implement improvements;
• Excellent communication skills — able to extract insights from experts and translate them into clear, authoritative content;
• Ability to clearly explain and justify your editorial decisions;
• Basic experience with link building;
• Proficiency in AI tools to accelerate writing process;
• Solid understanding of EEAT principles;
• Understanding of how to align content with sales goals and buyer journeys;
• Proactive and self-motivated — driven by measurable outcomes.

Would be a plus:

• Familiarity with Account-Based Marketing (ABM), lead generation funnels, or newsletter content strategies.

Responsibilities:

• Build and maintain a content plan for assigned industry verticals — including both new content and article updates;
• Conduct in-depth SEO research — identify keywords, analyze SERPs, evaluate competitor content, and define structure based on search intent;
• Interview internal experts (developers, CTOs, BAs) to extract insights for original, experience-driven content;
• Write long-form, high-quality SEO articles, case studies, and landing pages that follow our internal structure, format, and tone;
• Optimize each piece for SEO, EEAT, internal linking, and conversion-focused structure (including metadata, CTAs, visuals, and FAQs);
• Organize backlink building to support content growth;
• Publish and format content on our website using the WordPress console;
• Track content performance in GSC, Ahrefs, or other analytics tools and propose data-driven improvements.

Your Benefits:

• 15 days paid vacation;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.