Jobs at Djinni

We are looking for an experienced Data Scientist for a full-time job to join our team.


Requirements:
2+ years of experience as a data scientist
BSc in Mathematics, Statistics, Computer Science, Economics, or another related field.
Experience in using Python & SQL
Experience with Airflow and GCP
Experience with Git & CI/CD
Upper Intermediate English — written and spoken
Ability to design creative solutions for complex requirements
Ability to learn and lead projects independently, and to work with minimal supervision with customers (tech & business)

Responsibilities:
Conduct independent research, including defining research problems, creating research plans, designing experiments, developing algorithms, implementing code, and performing comprehensive comparisons against existing benchmarks;
Clearly communicate your research findings to both technical and non-technical audiences
Work on various data sources and apply sophisticated feature engineering capabilities
Bring and use business knowledge
Build and manage technical relationships with customers and partners.

We offer:
12 sick leaves and 18 paid vacation business days per year
Comfortable work conditions (including MacBook Pro and Dell monitor on each workplace)
Smart environment
Interesting projects from renowned clients
Flexible work schedule
Competitive salary according to the qualifications
Guaranteed full workload during the term of the contract
Corporate leisure activities
Game, lounge, sport zones.

Project description:

The worldwide known virtual slot-style games.
 

Requirements:
- 3+ years as a 2D Artist in the gaming industry, preferably in slots or casino games.
- Experience with 2D pipeline tools (Photoshop, Figma etc.).
- A strong portfolio showcasing high-quality slot game assets (symbols, UI, backgrounds, etc.).
- Knowledge of common slot game mechanics and visual trends.
- Ability to work closely with game designers and developers to meet project goals.
- A keen eye for composition, color theory, and visual storytelling.

Responsibilities:
- Create high-quality 2D assets for slot games, including symbols, backgrounds, UI elements, and animations.
- Collaborate with game designers, animators, and developers to ensure consistency in visual style and game themes.
- Optimize assets for different resolutions and platforms.
- Prepare files for animation .
- Stay up-to-date with industry trends and visual styles in the slot gaming market.

We offer:
- Competitive compensation based on skills and experience;
- Long-term cooperation;
- 20 vacation days, 5 paid sick leaves and 4 days off;
- Heath Insurance;
- Remote opportunity;
- Flexible working hours.

Vacancy description

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Google Chrome Enterprise Partner, Zendesk Advanced Partner, Asana Platinum Solutions Partner, GitLab Select Partner, HubSpot Diamond Partner, Miro Solution Partner, Okta Activate Partner, Cloudflare Powered+ Partner, JumpCloud Platinum Partner, and Microsoft Partner.

We’re on the mission to #GenerateTheReal✨ for people and organizations. Real growth happens when technology truly supports people – not the other way around. That’s why we focus on empowering teams with leading cloud ecosystems and certified experts, helping companies move faster across AI, Data, Cybersecurity, and beyond.

Now we’re looking for a BDR Team Lead to build and scale a predictable pipeline engine – from defining the right ICPs to creating a consistent flow of high-quality opportunities. Beyond process, the role is about shaping a strong, motivated BDR team: setting the tone, bringing energy, and creating an environment where people grow and perform.

In close partnership with Marketing, the BDR Lead ensures Sales focuses on high-intent, high-fit prospects, driving sustainable revenue while protecting delivery capacity and margins.

Requirements:

• Strategic Background
• Extensive experience leading BDR or SDR units within high-growth B2B tech or Cloud ecosystems
• Deep understanding of how to sell complex software and infrastructure solutions
• Proven mastery of outbound prospecting and lead qualification frameworks
• Operational Excellence
• Natural ability to boost conversion rates through targeted coaching and playbook optimization
• Consistent track record of expanding the qualified pipeline through strategic ICP targeting
• Expertise in building predictable workflows and multi-channel engagement cadences
• Leadership and Data
• Data-obsessed approach to monitoring KPIs and implementing performance improvements
• Skilled in hiring and onboarding to build high-performance, resilient teams
• Seamless alignment with Sales and Marketing to synchronize feedback loops
• Core Skills
• Minimum B2 English proficiency for global collaboration and technical pitching
• Hands-on experience with modern stacks like HubSpot, Apollo, Reply, etc.

Responsibilities:

• Lead and manage a team of business development professionals, providing guidance, support, and mentorship to help them achieve their targets and objectives.
• Develop and execute effective business development strategies to drive growth and expand market share.
• Identify new business opportunities and potential clients through market research, networking, and lead generation activities.
• Build and maintain strong relationships with existing and potential clients, understanding their needs and providing tailored solutions to meet their requirements.
• Collaborate with cross-functional teams, including sales, operations & marketing, and product development, to ensure alignment and maximize business opportunities.
• Monitor and analyze market trends, competitor activities, and customer feedback to identify areas for improvement and refine business development strategies.
• Prepare and present regular reports on business development activities, performance metrics, and achievements to senior management.
• Stay up-to-date with industry developments, emerging technologies, and market trends to identify new business opportunities and maintain a competitive edge.
• Conduct training sessions and workshops to enhance the skills and knowledge of the business development team members.
• Foster a positive and collaborative team culture, promoting a high-performance mindset and maintaining a motivating work environment.

Work conditions:

• Be a Pioneer: This role offers a unique opportunity to significantly contribute to our expansion in new and strategic markets.
• International Career Growth: As Cloudfresh expands globally, you’ll have the opportunity to build a career with international exposure, working on projects that span EMEA, Middle East, Central Asia and CEE regions, while deepening your knowledge of top-tier cloud technologies.
• At Cloudfresh, we champion internal growth. Successful BDRs are actively mentored and provided a defined route to acquire direct sales closing experience and advance to become Junior Account Executives.
• Work with Top Cloud Products: Gain hands-on experience with leading products from Google, Zendesk, Asana, Hubspot, Microsoft, Okta, GitLab, and Miro, enhancing your professional growth.
• Supportive & Dynamic Environment: Join a team where innovation is encouraged, and your contributions help shape the future of Cloudfresh.
• Competitive Remuneration: Enjoy a competitive salary with a transparent and fair bonus system tied to your performance.
• Flexible Remote Schedule: Work flexibly remotely or join us for a coffee in Kyiv or Prague offices.
• Comprehensive Leave: 24 vacation days, bank holidays, and 14 days of sick leave.
• Continuous Learning: Access sponsored educational opportunities such as webinars, meet-ups, and company-sponsored English learning groups to keep your skills sharp and relevant.

When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR). Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Solutions Partner, GitLab Select Partner, HubSpot Platinum Partner, Miro Solution Partner, Okta Activate Partner, Cloudflare Select Partner, JumpCloud Gold Partner and Microsoft Partner.

Since 2017, we’ve been implementing, migrating, integrating, administering, and auditing cloud solutions—all the way from PoC and training to ongoing support and GenAI guidance, always with the customer’s IT setup in mind.

This translates to businesses capturing maximum value from cloud solutions, mapping, collaboration, customer service, CRM, and DevSecOps—tailored to your needs every step of the way.

We’re seeking an experienced and curious Brand & Social Media Manager to strengthen our online presence and build meaningful connections with our global audience. If you excel at crafting impactful social media strategies, creating engaging content, and fostering vibrant online communities, we’d love to have you on board.

Requirements:

• 2+ years of proven experience in social media marketing and branding, particularly within B2B industries.
• Storytelling and creativity, with the ability to craft compelling narratives that align with our brand values and engage diverse audiences.
• Strong analytical skills, enabling data-driven decision-making and continuous improvement of strategies.
• Understanding of branding fundamentals, including visual identity, messaging consistency, and positioning.
• In-depth knowledge of social media tools (Facebook, LinkedIn, Instagram, Google My Business), trends, and audience engagement techniques.
• Excellent communication and collaboration skills, working effectively across teams and with external stakeholders.
• Project management abilities, ensuring timely execution of social media and branding initiatives.
• Awareness of global markets, particularly in the EMEA region, to tailor strategies for regional audiences.
• At least Upper-Intermediate English proficiency for a seamless international collaboration.

Responsibilities:

• Develop and execute B2B social media strategies to enhance brand awareness, engagement, and growth.
• Create, curate, and manage compelling content across all social platforms, maintaining consistency with our brand voice.
• Analyze social media performance, providing actionable insights and regular performance reports.
• Collaborate with the marketing team to align social campaigns with broader marketing goals and strategies.
• Engage with our online community, respond to comments/messages, and nurture relationships with our audience.
• Stay current on social media trends and best practices, incorporating them into innovative strategies.
• Work cross-functionally to ensure brand consistency and gather insights from different departments.
• Monitor competitors and industry trends to identify opportunities for improvement and differentiation.
• Expand global reach with a focus on EMEA markets, building strategies for diverse audiences.
• Lead branding initiatives, such as storytelling campaigns, that align with our values and mission.

Work conditions:

• Work alongside innovators: Collaborate with top-tier brands like Google Cloud, Zendesk, Asana, GitLab, HubSpot, Miro, Okta, Cloudflare, JumpCloud and Microsoft, elevating your branding and social media expertise.
• Pioneer social media strategy: Be the first to shape our social media presence from the ground up, building meaningful connections with global audiences.
• Lead branding initiatives: Take charge of impactful campaigns, from storytelling projects to visual identity refreshes, that resonate with our audience and align with our mission.
• Embrace creative freedom: Experiment with fresh ideas and lead campaigns that drive engagement and visibility across platforms. Your creativity will have a direct impact on our growth.
• Join a supportive team: Be part of a team that celebrates your wins, supports your growth, and values your input—big or small.
• Work with flexibility: Choose remote work from anywhere or visit our offices in Kyiv or Prague for collaboration and connection.
• Recharge and reset: Take advantage of 24 vacation days, public holidays, and 14 sick leave days to maintain a healthy work-life balance.
• Advance your skills: Participate in sponsored webinars, meet-ups, workshops, and partner-driven learning programs, including access to company-supported English groups.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

We are looking for a Component Engineer / Hardware Support Engineer to support our hardware / IoT projects with BOM management, component selection, procurement-related activities, and hands-on work with hardware prototypes. 

Responsibilities: 

• Maintain and update BOMs for hardware / IoT projects.
• Support component selection based on technical requirements, availability, cost, lead time, and lifecycle status.
• Analyze datasheets, technical specifications, and manufacturer documentation.
• Help identify alternative components when the original parts are unavailable, obsolete, or not suitable for production.
• Support component substitution decisions together with the hardware engineering team.
• Communicate with procurement, suppliers, distributors, and production vendors regarding component availability and alternatives.
• Work with hardware prototypes and lab equipment locally in Warsaw.
• Support hardware bring-up, troubleshooting, and basic validation activities.
• Maintain manufacturing-related documentation, including component lists, assembly-related notes, and production support materials.
• Collaborate with hardware, embedded, procurement, and production teams. 

Requirements: 

• 1+ year of experience in hardware engineering, electronics engineering, component engineering, hardware support, or a similar role.
• Experience working with electronic components and technical documentation.
• Basic experience with BOMs, component lists, or production-related documentation.
• Ability to read and analyze datasheets and technical specifications.
• Understanding of electronic components and basic electrical circuits.
• Practical understanding of component selection principles.
• Basic understanding of component substitution: compatibility, footprint/package, electrical parameters, interfaces, temperature range, availability, and lifecycle status.
• Familiarity with PCB manufacturing or assembly processes.
• Hands-on experience with lab equipment, such as multimeter, oscilloscope, power supply, logic analyzer, or similar tools.
• Readiness to work with hardware and lab equipment locally in Warsaw.
• English — Intermediate or higher. 

Our Benefits:

• Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access to professional courses in Corporate Learning Management System.
• Community: Tech community and knowledge-sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives.
• Wellbeing: Medical insurance, regular medical check-ups, sport reimbursement, paid vacation and sick leave, mental health support, and events.
• Work environment: Fully-equipped offices, top-notch equipment, flexible work format, activities both in-office and online, Y-bucks, and access to the Yalantis store.

We're building Europe's premier recruiting agency—and we're doing it differently.

We hold a 5.0 rating on Clutch and stellar reviews on DOU. We work exclusively with product companies: WhiteBit, DSV, iEnso, StillFront, Gamzix, Genesis, and others trust us with their talent.

One client told us we restored his faith in recruiting.

If you're ready to build something genuinely different - a recruiting agency unlike anything you've experienced - let's talk.

Requirements:

• Deep knowledge of IT recruiting
• Excellent written and verbal communication; discretion, tact, and diplomacy are non-negotiable
• Genuine interest in building a recruiting career and developing your skills
• Intermediate English or higher

Would be a plus:

• ATS experience
• Creative mindset

We offer:

• Great powerful team: researchers, data analytics, copywriters
• All possible AI-automatization tools of routine processes
• Pre-qualified candidates - no need to do sourcing yourself, just speaking with calibrated candidates 
• Direct access to clients - no broken telephone.
• A structured recruiting process with day-one guidance
• Transparent career progression - you'll always know what's expected and how your work is valued
• Data-driven recruiting - you will make decisions based on numbers 
• Best-in-class tools: ATS, templates
• Professional development—we'll help you become a true Senior Recruiter
• The chance to build teams from the ground up

Responsibilities:

• Guide clients through their talent strategy, aligning needs with the right candidates
• Own the full recruitment cycle - from the first call till the first day on a new job
• Track and analyze metrics to drive continuous improvement

We’re looking for a Full-Stack Developer (Laravel, React) to join a full-time, long-term project.

Required Skills

• At least a Bachelor with background in tech or equivalent based on work experience
• 6+ years work experience with the Laravel and React frameworks
• Experience building applications with Javascript/Typescript, PHP, HTML5, CSS and MySQL 8
• Experience mentoring and supporting the professional growth of fellow engineers
• Experience working with large development teams
• Clearly explain complex technical concepts to non-technical audiences
• Strong track record of leading technical projects and coordinating teams of 3+ engineer
• Passionate about usability, user experience, beauty and elegance of UI's
• Eager to learn, discuss and share knowledge with the rest of the teams
• Nice to have: knowledge of Kubernetes, Docker, and other tools user in DevOps
• Absolute fan of TDD and CI/CD pipelines
• Background in product-based companies with multiple product and engineering teams
• Proven track record of driving engineering initiatives that impacted other teams or the wider organization

The Right Mindset

• You’re an engineer, always interested in new technologies, pushing your boundaries and challenging others.
• You're fluent in business English, both written and verbal
• Critical thinking and initiative: Hands-on, nothing-is-impossible mindset
• Enjoy working with teams with multidisciplinary backgrounds
• Experience working in dynamic environments, such as a startup or scaleup environment
• Strong user-orientation and communication skills
• Strong presentation skills
• Pro-active attitude, go-get mentality
• Analytical, troubleshooting skills
• Structured, able to clearly define, prioritize and plan your own tasks
• Commitment to deliver quality (first time right) and on-time
• Motivated and enthusiastic team player, supporting your colleagues
• Keen to learn and further develop your expertise

Job Details:

• Full-time.
• Fully remote.
• Long-term.
• Location: Ukraine or Europe.
• The client is based in the Netherlands. They operate within the CET time zone.
• Start: ASAP.

We are looking for an experienced Engineering Manager to lead and scale our engineering teams building a high-performance trading platform. You will be responsible for people leadership, delivery excellence, and technical direction across a hybrid infrastructure.

This role sits at the intersection of engineering, infrastructure, and business, with a strong focus on reliability, performance, and scalability in a latency-sensitive environment.

Responsibilities

- Lead and manage cross-functional engineering teams up to 30 engineers (backend, frontend, infrastructure, mobile)

- Own delivery, quality, and technical outcomes for your teams

- Partner closely with Product, Trading, and Senior Engineering leadership to translate business requirements into technical execution

- Drive and evolve engineering processes: planning, estimation, CI/CD, code reviews, testing, and release management

- Guide architectural decisions for systems running on hybrid infrastructure

- Ensure high availability, performance, and observability of production systems

- Identify and reduce technical debt, while maintaining delivery velocity

- Hire, onboard, mentor, and grow engineers; conduct 1:1s and performance reviews

- Foster a culture of ownership, customer first, and result-oriented

Requirements

- 5+ years of professional software engineering experience

- 3+ years in an Engineering Manager role

- Background in financial systems, trading platforms, or other high-reliability domains

- Strong understanding of backend systems, ideally with hands-on experience in Ruby

- Experience operating systems on AWS (EC2, networking, security, monitoring)

- Experience working with on-premise infrastructure and hybrid environments.

- Knowledge of CI/CD pipelines, infrastructure automation, and deployment strategies

- Familiarity with observability tools (metrics, logging, alerting) and performance monitoring

Will be a Plus

- Experience with low-latency or high-throughput systems

- Exposure to trading, fintech, or market-data platforms

- Experience scaling teams and systems

- Hands-on experience with infrastructure-as-code tools

We are looking for an experienced Engineering Manager to lead and scale our engineering teams building a high-performance trading platform. You will be responsible for people leadership, delivery excellence, and technical direction across a hybrid infrastructure.

This role sits at the intersection of engineering, infrastructure, and business, with a strong focus on reliability, performance, and scalability in a latency-sensitive environment.

Responsibilities

- Lead and manage cross-functional engineering team up to 10 engineers (backend, frontend, infrastructure, mobile)

- Own delivery, quality, and technical outcomes for your teams

- Partner closely with Product, Trading, and Senior Engineering leadership to translate business requirements into technical execution

- Drive and evolve engineering processes: planning, estimation, CI/CD, code reviews, testing, and release management

- Guide architectural decisions for systems running on hybrid infrastructure

- Ensure high availability, performance, and observability of production systems

- Identify and reduce technical debt, while maintaining delivery velocity

- Hire, onboard, mentor, and grow engineers; conduct 1:1s and performance reviews

- Foster a culture of ownership, customer first, and result-oriented

Requirements

- 5+ years of professional software engineering experience

- 3+ years in an Engineering Manager role

- Background in financial systems, trading platforms, or other high-reliability domains

- Strong understanding of backend systems, ideally with hands-on experience in Ruby

- Experience operating systems on AWS (EC2, networking, security, monitoring)

- Experience working with on-premise infrastructure and hybrid environments.

- Knowledge of CI/CD pipelines, infrastructure automation, and deployment strategies

- Familiarity with observability tools (metrics, logging, alerting) and performance monitoring

Will be a Plus

- Experience with low-latency or high-throughput systems

- Exposure to trading, fintech, or market-data platforms

- Experience scaling teams and systems

- Hands-on experience with infrastructure-as-code tools

Join Coralsoft and grow with us!
 

We are a software development company focused on delivering high-quality solutions for international clients. As we continue to grow, we are looking for a Middle Lead Generation Specialist (Upwork) to help us strengthen our client acquisition process.

This role is all about building and scaling a predictable flow of high-quality leads through Upwork. You won’t just execute tasks - you’ll own the channel, experiment, optimize, and turn it into a consistent source of revenue.

Responsibilities

• Search and analyze relevant projects on Upwork daily
• Write highly personalized proposals that convert into replies
• Manage multiple Upwork profiles (scaling, updating, maintaining)
• Respond quickly to clients and handle initial communication
• Qualify leads before passing them to the sales team
• Manage and track pipeline in CRM (Pipedrive)
• Continuously test and improve messaging, positioning, and approach
• Track key metrics: reply rate, conversion rate, booked calls
• Follow Upwork rules and best practices

Requirements

• 2+ years of experience in Upwork lead generation (IT outsourcing/outstaffing)
• Strong understanding of Upwork algorithms, rules, and limitations
• Experience working with multiple profiles simultaneously
• Experience with automation tools (GigRadar, Getman, or similar)
• Experience working with CRM systems (preferably Pipedrive)
• Ability to handle high volume without losing personalization quality
• Strong written English (B2+)
• High level of self-organization and ownership
• Proactive mindset focused on continuous improvement

Nice to have

• Understanding of IT services sales and niche best practices
• Interest in growing into Sales / SDR / Business Development
• Experience with LinkedIn or other lead generation channels

We offer

• $700–$1000 fixed salary
• 5% commission from every deal you bring
• High level of autonomy (no micromanagement)
• Opportunity to grow into Sales / SDR roles
• Paid vacation and sick leave
• Compensation for English courses and professional development courses

We are looking for a Senior Graphic Designer to join our team!

Requirements:
- Minimum 3 years of professional experience in creative studio teams, preferably in branded graphic illustrations and visual solutions.

- Experience in photo retouching, photography, AI-generated images, typography, vector graphics, and logo design.

- Ability to scale a brand’s graphic concept into a comprehensive library of promotional materials.

- Strong proficiency in Figma and Photoshop; excellent skills in retouching and color correction are required.

- Knowledge of basic UI principles and stages of the product design process; experience collaborating with product design teams.

- Experience creating and managing graphic asset libraries and style guides.

Responsibilities:
- Create high-quality promotional designs aligned with the visual concept, using various Adobe, AI, and 3D tools.

- Review graphic materials to ensure they meet quality standards and align with the visual concept.

Responsibilities:
Control of tracking completeness and event data quality across the website
Analysis of key product funnels and user behavior
Identification of UX friction points and growth opportunities
Monitoring of data quality and investigation of discrepancies across sources
Analysis of suspicious user behavior and abnormal activity patterns
Preparation of dashboards, reports, and analytical findings for product teams
Documentation of metrics, event logic, and data definitions

Requirements:
2+ years of experience in product, web, or data analytics
Strong SQL skills and experience working with large datasets
Experience with web analytics and event-based tracking
Understanding of product funnels, conversion metrics, and user behavior analysis
Experience with data validation, reconciliation, and data quality control
Ability to build dashboards and translate data into actionable insights
Good understanding of ETL processes and data structures

Will be plus:
Experience in iGaming, fintech, or other high-load digital products
Experience with fraud, bonus abuse, or suspicious user behavior analysis
Knowledge of A/B testing and experiment analysis
Experience with BI tools such as Tableau, Power BI, or Looker
Familiarity with Python for analytical tasks
Experience working with clickstream data

Tech Stack:
SQL
BI tools: Tableau
Web analytics tools: GA4 / GTM / similar platforms
Product analytics and clickstream analysis
Excel / Google Sheets
Python as a plus
DWH / ETL / event tracking systems
 

Probation Goals:
Tracking audit completed - list of issues, priorities, and improvement plan
Key funnel validation completed - confirmed logic and main drop-off points identified
Basic data quality checks launched - control points and alerts for critical metrics in place
Cross-source reconciliation completed - key discrepancies identified and documented
Core web analytics dashboard delivered - product team has access to key metrics
Suspicious user behavior analysis completed - main fraud patterns and monitoring approach described
Metrics and event schema documented - shared understanding of core definitions established

We are an international product iGaming company actively developing our own brands and affiliate direction. We are currently looking for an Affiliate Manager with strong experience in the LatAm market, hands-on knowledge of affiliate platforms, and the ability to build and scale long-term partnerships in the betting/gambling industry.

Requirements:

• 3+ years of experience working with the LatAm market;
• Experience working with the BetB2B platform;
• Experience with RevShare, Hybrid, and CPA models;
• A well-established database of loyal affiliate partners;
• Strong traffic analysis skills;
• Exceptional communication and negotiation skills;
• Ability to approach tasks comprehensively and find diverse solutions;
• Upper-Intermediate level of English and Spanish.
   

Responsibilities:

• Actively search for and negotiate with potential partners in the LatAm market;
• Conduct competitive analysis and apply insights to optimize traffic and affiliate programs;
• Acquire, retain, and activate new affiliates and partnerships;
• Analyze the quality of partner-generated traffic;
• Achieve KPIs on a regular basis;
• Provide technical support to partners and configure all necessary segments they may require;
• Maintain and develop strong relationships through regular communication, including meetings, phone calls, and emails;
• Represent the company effectively at professional conferences and industry events.
   

Benefits:

• Flexible working environment: work from our modern Kyiv office or remotely from any location;
• Annual loyalty bonus: receive a yearly bonus every February as recognition of your dedication;
• Professional growth: attend global exhibitions and conferences, and improve your skills with company-sponsored English courses;
• Performance reviews: regular feedback sessions to track progress and discuss career development;
• Team spirit: participate in teambuilding activities and company-wide celebrations;
• Personal milestones: we celebrate your important life events, from birthdays to professional achievements.
   

🔹 You don’t just close tickets — you keep the service stable when every minute matters.
🔹 You don’t just read logs — you find the reason, context, and next step behind them.
🔹 If an incident is not chaos for you, but a case that can be structured and solved, we should talk.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an L2 Support Engineer who’s ready to grow with us and support a high-load online B2B product used by international partners.

I

n this role, you’ll work at the intersection of support, incident management, DevOps, and product operations: investigating technical issues, analyzing incidents, communicating with stakeholders, and helping the team find clear solutions even when the information is incomplete or scattered.

Your key responsibilities will include:

— Handling escalations from L1 Support and performing deeper technical troubleshooting.
— Diagnosing and resolving incidents related to SaaS applications, online platforms, and infrastructure components.
— Managing the full ticket lifecycle in Jira Service Management: logging, prioritization, status updates, SLA tracking, and closure.
— Analyzing logs, alerts, service statuses, and incident data to identify root causes.
— Preparing incident updates, short RCA reports, and clear summaries for technical and non-technical stakeholders.
— Escalating complex technical cases to Development, DevOps, or Security teams with well-structured context.
— Working with monitoring tools to identify anomalies and potential issues before they affect users.
— Maintaining and improving the knowledge base: troubleshooting guides, FAQs, and internal documentation.
— Contributing to improvements in support processes, incident flow, and communication quality.

It’s a match if you have:

— 2+ years of experience in IT Support, Service Desk, Technical Support, L1/L2, or incident management roles.
— Experience with SaaS applications, cloud technologies, and IT infrastructure.
— Hands-on experience with ticketing systems, especially Jira Service Management or similar tools.
— Understanding of web technologies: HTTP, REST APIs, JSON, and browser debugging tools.
— Experience with incident handling, prioritization, escalation, and root cause analysis.
— Basic understanding of monitoring/logging tools and ability to analyze alerts or logs.
— Upper-Intermediate English for written and spoken technical communication.
— Strong communication skills, attention to detail, analytical thinking, ownership, and ability to stay calm under pressure.
Nice to have:
— Experience with high-load B2B digital platforms or regulated online products.
— Familiarity with Grafana, Kibana, Datadog, AWS, Azure, or GCP.
— Experience working in an on-call or 24/7 support model.
— IT certifications such as ITIL, CompTIA, Microsoft, AWS, or similar.

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance for UA-based specialists; other locations are in progress.
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
— A support environment where speed, ownership, teamwork, and clear communication really matter.

We’re looking for someone who sees more than a ticket: context, risk, impact, and solution.
If this sounds like you, send over your CV — we’d love to get to know you better.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
 

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
 

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
 

We are looking for a Business Analyst (ERP) with a strong financial background, who will design and shape financial logic within our ERP systems, ensuring it is correctly translated into technical implementation.

This role combines business analysis, hands-on data work, and system design. You will work closely with real financial data, validate how system logic impacts results, and directly influence the accuracy of reporting and business decisions.
 

Job Description:

• Translate financial and business requirements into clear technical specifications for development teams, ensuring accurate implementation of accounting logic;
• Design and optimize ERP processes, including accounting workflows, reporting structures, and cost allocation models;
• Write and run complex SQL queries to validate data, analyze relationships, and support decision-making;
• Ensure data integrity and accuracy of financial outputs across ERP systems and reporting layers;
• Validate the impact of scripts, automations, and system changes on financial results and accounting entries;
• Collaborate with finance, product, and engineering teams to align business logic with technical implementation;
• Model and document business processes and system logic;
• Quickly adapt solutions to changes in business processes and requirements.
   

Qualifications:

• Strong knowledge of financial accounting principles;
• Experience with ERP or large-scale CRM system architecture;
• Experience with scripting (e.g., Python, SQL or advanced Excel/macros);
• Strong experience in process modeling and business analysis;
• Analytical mindset with high attention to detail;
• Ability to explain complex concepts to both technical and non-technical stakeholders;
• Strong communication skills and systems thinking;
• Ability to work in a fast-changing environment;
• Proficiency in Ukrainian or Russian (written and spoken) for internal communication.
   

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!
   

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top.
 

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.