Jobs at Djinni

About the Company
OrgMeter is a deal-flow, tracking, and reporting platform that helps take your merchant cash advance business to the next level. We are looking for a specialist who can combine technical support and quality assurance to ensure our product is reliable, user-friendly, and effective for our clients.
 

Key Responsibilities

Technical Support (≈60%)

• Respond to customer inquiries promptly and professionally.
• Investigate and reproduce reported issues, and explain solutions in clear and simple terms.
• Collaborate with developers to resolve complex problems.
• Accurately track and close support tickets on time.
   

Quality Assurance (≈40%)

• Test new features and bug fixes (functional, regression, integration, and exploratory testing).
• Create and maintain test documentation (checklists, test cases, test data).
• Verify fixes and monitor the quality of releases.
• Perform initial defect analysis and assist in root cause investigations.
• Maintain a strong understanding of the system’s business logic.

Requirements

• 2+ years of experience in Technical Support and/or QA.
• Understanding of SDLC/STLC, testing types, and bug reporting.
• Hands-on experience with ticketing/bug-tracking systems (Jira, Trello, Zendesk, or similar).
• API testing experience (Postman, Swagger) is a plus.
• Basic SQL knowledge for data validation.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to explain technical issues clearly to different audiences (customers, developers, managers).
• English: B2 (Upper-Intermediate) or higher.

What We Value

• Fast learner with a strong desire to understand product logic in depth.
• Responsibility, proactivity, and ownership mindset.
• Ability to multitask and prioritize effectively under pressure.
• Experience working with international clients is a plus.

Conditions

• Work schedule: 15:00 – 00:00 (Kyiv time).
• Remote work in a distributed international team.

• Opportunity to directly influence product quality and processes.

   

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Go Engineer to join one of our clients' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
 

Responsibilities:

• Design, develop, and maintain high-performance backend services in Golang.
• Build and scale microservices-based architectures.
• Implement event-driven and asynchronous processing systems using messaging technologies.
• Develop and integrate RESTful APIs for internal and external services.
• Work with PostgreSQL and Redis for data storage and caching.
• Deploy and manage services using Docker and Kubernetes.
• Collaborate with engineering teams to build reliable and scalable systems.
• Monitor and optimize system performance using observability and monitoring tools.
• Ensure high availability, scalability, and performance optimization of backend systems.

Job requirements

• 7+ years of experience in backend software development
• Strong programming expertise in Golang
• Experience designing and building microservices architectures
• Hands-on experience with Kafka or other messaging systems
• Strong understanding of asynchronous processing and event-driven architectures
• Experience working with PostgreSQL and Redis
• Production experience with Docker and Kubernetes
• Experience deploying applications on AWS or Azure cloud platforms
• Experience using monitoring and observability tools such as Prometheus, Grafana, or ELK stack
• Strong understanding of high availability, scalability, and performance optimization

• Experience designing and integrating RESTful APIs

  Nice to Have

• Experience working in fintech or payment systems
• Familiarity with KYC or compliance-related workflows

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a DevOps Engineer to join our team!
 

Technology Requirements:
- Infrastructure as Code (IaC) and Configuration Management
- Expert proficiency with Terraform for managing the entire infrastructure (AWS, K8s, Cloudflare, OpenStack).
- Extensive experience with Ansible for configuration and deployment automation.
- Excellent scripting skills in Bash and Python for creating self-healing systems.

CI/CD Pipelines and Deployment Automation:
- Deep knowledge and experience creating/maintaining CI/CD pipelines using GitLab.
- GitOps: Experience implementing GitOps methodologies (ArgoCD) for automated Kubernetes configuration management.
- Automation of testing, deployment, and service monitoring.

Kubernetes and Containerization:
- Extensive experience managing production workloads in Kubernetes (preferably via EKS).
- Knowledge of Helm, Kubectl and containerization platforms such as Docker.
- K8s Security: Expert experience working with Kubernetes RBAC and configuring Network Policies.
- Scaling/Storage: Skills in fine-tuning HPA/VPA, experience working with Persistent Volumes and Storage Classes.

AWS Services:
- Deep knowledge of core AWS services: EC2, VPC, S3, IAM, CloudWatch, Route 53.
- Significant practical experience working with EKS.

Databases:
- Management and configuration of RDS (PostgreSQL, MongoDB, Clickhouse), DynamoDB, ElastiCache.
- Understanding of database backup and scaling principles.
- Ability to work with databases both on-premise and within K8s environments.

Cloudflare Services:
- Practical experience working with Cloudflare services: Workers, Page Rules, Cache Rules, CDN, DNS, WAF.

Message Brokers:
- Experience deploying, configuring, and managing NATS (or NATS JetStream).
- Familiarity or experience working with Apache Kafka for high-load streaming data.

Monitoring:
- Experience working with AWS CloudWatch, Prometheus, Grafana.
- Ensuring Observability in cloud systems through proactive monitoring and alerting.

Networking and Security:
- Understanding of VPC networking principles, Security Groups, IAM roles and policies.
- Ability to troubleshoot network issues and optimize performance.

Will be plus:

- Experience with Golang.
- Networks operations.
- Skills to build and maintain HA systems.
- Knowledge of ArgoCD and Gitlab CI

Soft Skills:

- Adaptability
- Collaboration
- Time Management
- Critical Thinking
- Attention to Detail
 

Responsibilities:

Automation and CI/CD:
- Design and implement a full cycle of deployment and CI/CD automation using GitLab and the GitOps (ArgoCD) methodology to accelerate and improve service delivery reliability.
- Deploy and maintain all cloud and on-premise infrastructure as code (IaC) using Terraform and Ansible.
- Write Bash and Python scripts to automate routine tasks, troubleshoot issues, and build self-healing systems.
- Continuously improve artifact delivery processes and automate testing, deployment, and monitoring of new services.

Kubernetes and Cloud Infrastructure Management:
- Administration and optimization of production Kubernetes clusters (EKS), including HPA/VPA configuration, Storage Classes, and CNI.
- Deployment and management of AWS services (VPC, EC2, S3, IAM, Route 53) to ensure high availability and performance.
- Managing and configuring complex databases (RDS, DynamoDB, Clickhouse) and message brokers (NATS/Kafka), including backup and scaling strategies.
- Configuration and resource management in OpenStack environments.

Architecture and Collaboration with Teams:
- Participating in the design of microservice architectures and distributed systems, taking into account scalability and fault tolerance requirements.
- Preparing new solutions and implementing them into the company's current infrastructure.
- Close collaboration with development and DevOps teams to implement best practices and CI/CD within agile methodologies.

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

About us

V-Spot is a cybersecurity research and technology institution based in London.

We conduct original research, develop security technologies, and advance cybersecurity and digital defense capabilities.

https://v-spot.uk/ 

We are building a strong media presence to establish authority, attract clients, and engage top-tier talent.

What we need

We are looking for a Content & Growth Lead to build and scale our presence across:

• YouTube (Shorts focus)
• Instagram (Reels)
• LinkedIn

Your mission: turn high-quality cybersecurity/tech insights into content that grows audience and authority.

Your responsibilities

• Develop a content strategy focused on growth
• Generate high-impact content ideas (hooks, formats, series)
• Translate complex topics (cybersecurity, tech) into engaging short-form content
• Write short scripts / outlines (15–45 sec videos)
• Analyze performance (retention, views, engagement) and iterate
• Work with a designer/editor (clear briefs, feedback, iterations)
• Adapt content across platforms (YouTube / Instagram / LinkedIn)

What we care about 

• Strong understanding of short-form content mechanics (hooks, retention)
• Ability to simplify complex topics into clear, engaging narratives
• Clear thinking: you can explain why content will perform
• Proactive mindset: you bring ideas, not just execute
• Focus on results (growth, reach, engagement)

Nice to have

• Interest in cybersecurity, technology, or startups
• Experience working with technical or founder-led brands

Format

• Part-time/freelance (with potential to scale)
• Remote

To apply

Please send:

1. Examples of accounts you have worked on (with metrics)
2. 5 content ideas for V-Spot
3. (Optional) A short Loom explaining your approach to growth

About us:

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

We are looking for a software developer for our VR team. The team is young, so rapid development and prototyping is the norm. Our immediate aim is to create a dynamically-loading infinitely-scalable VR environment.

Responsibilities:

• Creating new and improving existing VR application features.
• Working with run-time mesh and texture data.
• Optimizing memory & CPU usage.
• Developing integrations with AWS, DBs & other platforms.
   

Requirements:

• 2+ years of Unity development experience.
• Excellent verbal and written English communication skills.
• Knowledgeable about asynchronous C# code.
• Proficient in Git version control.
• Prior familiarity with memory/CPU/GPU optimizations.
• Personal Meta Quest headset is an advantage.

Preferred skills:

• Experience with different geo location formats, map tiles, 3D tiles (b3dm).
• Experience with netcode, VR development.

Why you should join us:

• With us, you will become part of a team of professionals who strive to contribute to the development of advanced technologies.
• We value teamwork and create an atmosphere of mutual support where everyone can unleash their potential.
• Flexible work schedule.
• Paid vacation and sick days.

Hiring process:

Submit your CV and a short cover letter detailing your experience and interest in the role to hr@farsightvision.com

Selected candidates will be invited to the initial interview with the HR representative and will be encouraged to complete a test assignment to demonstrate their skills and approach to solving real-world problems.

Successful applicants will proceed to interviews with our VR/XR Engineer and later the CTO.

People and stability are our key priorities.
We are a small team, spread across Ukraine, Denmark and Norway.
Friendly atmosphere with no rush and high focus. This is a long-term project.

Our products are designed for industrial and energy sectors, including oil and gas. We are working in IoT, Machine Learning and AI technology domains. One of the upcoming activities will be LLMs integration.

We are looking for candidate with 3+ years of experience,
using following tools and technologies:

- React, Vue
- Typescript
- State management (Redux or similar)

- Node.js (Python will be a great plus)
- API design and development
- SQL and NoSQL databases
- Cloud services (Azure or AWS)

- Event driven architectures and message brokers RabbitMQ or Kafka
- Docker
- CI/CD
 

- Confident English communication (speaking and writing)

Will be a plus:

- Python
- Practical experience building solutions based on LLMs / Gen AI
- Experience with deployments via Kubernetes
- Experience with Azure Open AI and Azure Search

You will be working on following:
- Design, develop and maintain responsible and performant user interfaces 
- Build robust backend services
- Solve technical challenges while finding balance between different tradeoffs
- Participate in the upcoming integration of LLMs and help to introduce AI in real-world use cases
- Collaborate inside cross-functional team of engineers (and great personalities)
- Grow your expertise and have fun

We Offer:
- The competitive reward for the provided services
- Official contract and full taxes compensation
- Remote work
- Flexible working hours
- Minimal bureaucracy
- Paid vacation, sick leaves, national holidays

Business Analyst

Information about company: Dot by Dot LtD is a business and technology solutions provider located in Athens, Greece. Dot by Dot designs, develops and supports cutting-edge technologies and processes for its clients, relying on highly qualified, talented and dedicated professionals and leveraging innovation culture and persistence on quality. 

🌍Location: Athens, Greece

⌛️Dates: Apr, 2026 - 5 Oct, 2026

📋Background: Business administration

⏱️Working hours: Monday to Friday (10:00 am - 6:00 pm)

Responsibilities: Support daily business analysis tasks by reviewing requests, reproducing issues, and assisting teams in resolving operational and system-related cases. Contribute to process improvement by gathering requirements, documenting workflows, and supporting the development of well-scoped solutions with senior analysts. Assist in reporting and data analysis activities, helping monitor business performance and providing insights to improve decision-making.

 

IMPORTANT! Relevant as of April 1, 2026, 1 month Company Bootcamp. 1 vacancy is open.

We are looking for a proactive IT Lead Generation Manager with real experience and achievements of searching and attracting leads using different platforms and sources (e.g Clutch, Crunchbase, Apollo.io, Snov.io, and other lead sources). If you have experience in IT lead generation, enjoy implementing new ways to find clients, and want to grow with a company that values professional development, this role is for you.

A strong English level is one of the requirements. We have included our English teacher in the interview process, with whom you will need to have a conversation. 

Note: This vacancy is for a Lead Generation Manager outside of Upwork. If you have experience with this platform - we would also appreciate your resume - please check our profile for other vacancies related to it.

Earnings: $1000 fixed salary per month + bonuses.

• To earn more, you need to participate in sales, allowing the Sales Manager to share their bonus with you (a common practice). All team members who have worked with us as Sales Managers or Lead Sales Managers started as Lead Generation Managers (IT, Sales).
• Bonuses are awarded not only for performing direct responsibilities. We support and encourage proactivity, individual achievements, and professional growth of our employees.

Test assignment

• To move on to the next step, please fill out this survey. It will take you literally 15-30 minutes. The Company may, at its sole discretion, not provide applicants with the reason for being rejected and technical details of the test completed.
• Once getting to the 3rd stage of the interview, the candidate will have the opportunity to receive feedback from a technical specialist regarding your test task including technical details.
• Link to the test assignment is sent by request. 

By clicking on the link (company name) in the vacancy header, you can find brief information about our company, video, photos, contacts of the HR manager and a link to our website.

Working conditions

• Remote format of work 
• First month will be a paid Company Bootcamp period ($500/month)
• $1000 fixed & bonuses from $250 to $750
• All details of the bonus system will be provided during the interview;
• We work officially (Private Entrepreneur by contract);
• Working day from 8:00 to 17:00 (The plan for the day is made at the stand-up meeting and must be accomplished (considering common sense) within the day according to the checkpoints. After accepting the work, the manager finalizes the working day);
• If necessary, additional equipment is provided (Apple MacBook, second monitor, Apple trackpad/keyboard, studio microphone, etc.);
• Access to our sales books library and courses for further sales skills development;
• Mentorship from sales manager and other colleagues and career growth to a sales manager role;
• Training in IT technical knowledge (theory);
• English classes 2 times a week (outside of working hours).

Requirements

• 1+ year of experience in IT lead generation;
• Have an understanding of web development technologies;
• Strong English level for daily communication with clients;
• Be ready to study a large theoretical base of IT terms and concepts needed for daily work;
• Willingness to study sales literature and develop yourself further as a sales specialist;
• Knowledge of Google Docs and Google Sheets;
• Proactive work approach, perseverance, and attention to details;
• Other accompanying skills.

Responsibilities

• Searching for new leads using different platforms and sources  (Clutch, Crunchbase, Apollo.io, Snov.io, and other lead sources)
• Writing unique, non-template offer letters to potential customers;
• Presenting of the company's services and tech stack;
• Processing incoming requests from leads;
• Supporting the Sales Managers in lead qualification and information handoff.

Opportunities & Benefits

• Each employee has a mentor and together with him develops an PDP (Personal Development Plan) to improve skills and knowledge in different areas;
• Opportunity to grow to the position of Sales Manager in-house;
• The ability to independently influence your earnings through bonuses based on the quantity and quality of acquired clients.

About us

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.

Responsibilities

• Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls;
• Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases;
• Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution;
• Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements;
• Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product;
• Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases;
• Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations;
• Contribute to team discussions and knowledge sharing to continuously improve support quality;
• Create, update, and maintain product training materials for both users and internal teams.

Requirements

• At least 1 year of experience in a customer support or customer success role for a web-based product;
• Solid understanding of how web applications work and comfort discussing technical topics with users;
• Strong problem-solving skills and the ability to navigate incomplete information.
• Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion;
• High sense of responsibility and readiness to respond promptly to urgent or critical customer requests;
• Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes;
• Ability to clearly explain complex information and guide users with patience and empathy;
• Confident in finding information independently and working with various tools and platforms;
• English proficiency at B1 level or higher;
• Willingness to continuously learn new technologies, features, and workflows;
• Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.

Why us

• Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders;
• Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth.
• Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.

We are seeking an experienced Data Scientist with a passion for large language models (LLMs) and cutting-edge AI research. In this role, you will design and prototype data preparation pipelines, collaborating closely with data engineers to transform your prototypes into scalable production pipelines, design and implement a state-of-the-art evaluation and benchmarking framework to measure and guide model quality, and do end-to-end LLMs training. You will work alongside top AI researchers and engineers, ensuring our models are not only powerful but also aligned with user needs, cultural context, and ethical standards.

What you will do

• Curation of datasets for pre-training, supervised fine-tuning, and alignment;
• Research and develop best practices and novel techniques in LLM training and evaluation pipelines;
• Collaborate closely with data engineers, annotators, linguists, and domain experts to scale data processes, define evaluation tasks and collect high-quality feedback.

Qualifications and experience needed
Education & Experience:

• 3+ years of experience in Data Science or Machine Learning, preferably with a focus on NLP;
• An advanced degree (Master’s or PhD) in Computer Science, Computational Linguistics, Machine Learning, or a related field is highly preferred.

GenAI & NLP Expertise:

• Practical experience with fine-tuning LLMs / VLMs models;
• Hands-on experience with modern NLP approaches, including embedding models, semantic search, text classification, sequence tagging (NER), transformers/LLMs, RAGs.

ML & Programming Skills:

• Strong experience with deep learning frameworks such as PyTorch or JAX for building models;
• Ability to write efficient, clean code and debug complex model issues.

A plus would be
Advanced NLP/ML Techniques:

• Applied experience using Reinforcement Learning in NLP / LLM settings;
• Prior work on LLM safety, fairness, and bias mitigation;
• Experience generating and curating synthetic datasets for Supervised Fine-Tuning (SFT), including quality control and scaling considerations.

Research & Community:

• Publications in NLP/ML conferences or contributions to open-source NLP projects;
• Active participation in the AI community or demonstrated continuous learning (e.g., Kaggle competitions, research collaborations) indicates a passion for staying at the forefront of the field.

MLOps & Infrastructure:

• Hands-on experience with containerization (Docker) and orchestration (Kubernetes) for ML, as well as ML workflow tools (MLflow, Airflow);
• Experience in working alongside MLOps engineers to streamline the deployment and monitoring of NLP models;
• Experience with cloud platforms (AWS, GCP, or Azure) and big data technologies (Spark, Hadoop, Ray, Dask) for scaling data processing or model training is a plus.

Problem-Solving:

• Innovative mindset with the ability to approach open-ended AI problems creatively;
• Comfort in a fast-paced R&D environment where you can adapt to new challenges, propose solutions, and drive them to implementation

What we offer

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace;
• Remote onboarding;
• Performance bonuses;
• We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners;
• Health and life insurance;
• Wellbeing program and corporate psychologist;
• Reimbursement of expenses for Kyivstar mobile communication.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About Us

Axia is a deal origination firm that connects investment banks and private equity firms with qualified deal flow. We're a bootstrapped team of 20 — lean, fast-moving, and growing.

The Role

You'll own our entire data sourcing process — finding, extracting, enriching, and delivering the data that powers our deal origination engine. You'll work heavily with Clay, APIs, web scraping, and third-party data providers to build reliable pipelines that feed our outreach and research teams.

What You'll Do

- Own the full data sourcing process — from identifying sources to delivering clean, enriched datasets to the team

- Build and maintain Clay workflows — design multi-step Clay tables that enrich, filter, and score leads at scale

- Integrate third-party APIs — connect data providers, enrichment tools, and internal systems into automated pipelines

- Build and maintain web scrapers — extract structured data from websites, directories, and public sources

- Ensure data quality — validate, deduplicate, and normalize data before it reaches outreach and research teams

- Evaluate new data sources — research and test new providers, tools, and methods to improve coverage and accuracy

- Document processes — maintain clear documentation so workflows are repeatable and not dependent on one person

What We're Looking For

Must-have:

- Strong experience with Clay (building complex tables, enrichment workflows, API integrations within Clay)

- Proficiency working with REST APIs — authenticating, paginating, transforming responses

- Web scraping experience — Python (BeautifulSoup, Scrapy, Playwright) or similar tools

- Comfortable cleaning and transforming messy data into structured, usable formats

- Professional English — clear written communication for async collaboration

- Some availability during US Eastern Time hours (full overlap not required)

Nice-to-have:

- Experience with data enrichment providers (Apollo, ZoomInfo, Clearbit, PeopleDataLabs, etc.)

- SQL and database experience (PostgreSQL, BigQuery, or similar)

- Familiarity with no-code/low-code automation tools (Make, Zapier, n8n)

- Background in B2B data, lead generation, or deal sourcing

- Experience with Python scripting beyond scraping (pandas, data pipelines)

Compensation

- Monthly payment based on experience

- Full-time contractor engagement

- Long-term role with growth potential as our data operations scale

Location

Remote — some overlap with US Eastern Time (EST) preferred, but full overlap not required.

Role Overview

We are looking for a hands-on Process Improvement Manager with practical experience from consumer finance companies, commercial banks, debt collection agencies, BPOs, or telecom operators. The ideal candidate has previously worked in roles such as Process Analyst, Operations Analyst, Business Analyst, Continuous Improvement Specialist, or Operations Manager (junior/middle level).

This role is operational and execution-focused. You will work directly with collections and customer operations teams and with the systems that support daily operational work.

Responsibilities: 

• Design, launch, and improve operational processes with a strong focus on:
  • Customer servicing and complaint handling
  • Debt collection and recovery processes (early, late, and NPL stages)
  • Contact center operations (inbound and outbound)

• Analyze collection and contact center workflows, identifying bottlenecks affecting contact rates, productivity, recovery, and quality

• Work directly with operational systems, including:
  • CRM systems (customer profiles, cases, workflows, collection statuses)
  • Contact center platforms and dialers (predictive, preview, outbound campaigns, inbound queues)
  • Collection logic and strategies (segmentation, bucket strategy, call frequency, scripts)
  • Reporting and BI tools (Excel, SQL-based reports, dashboards)
  • Internal databases supporting operational and performance tracking

• Support configuration, testing, and rollout of process and system changes together with IT and vendors
• Define, monitor, and improve operational KPIs such as contact rate, PTP, roll rates, resolution time, and agent productivity
• Prepare regular operational reports and analysis for Operations and Management
• Create and maintain clear process documentation, procedures, and system logic for operational teams

Requirements: 

• Higher education in mathematics, statistics, IT, economics, finance, or a related field
• At least 2 years of practical experience in operations, process management, or operational analytics
• Experience gained in consumer lending, banking operations, debt collection, contact centers, BPOs, or telecom companies
• Hands-on experience working with CRM systems and contact center / dialer platforms
• Strong data analysis skills with advanced Excel and SQL (T-SQL)
• Ability to work with operational and collection data and translate it into process improvements
• English proficiency at Intermediate level or higher

Will be a plus: 

• Direct experience in debt collection operations (early, late, or NPL)
• Experience setting up or optimizing collection strategies, call flows, and dialer logic
• Experience in banking back-office or loan servicing operations
• Knowledge of performance management and KPI frameworks
• Experience working with outsourced contact centers or BPOs
• Hands-on experience with Creatio CRM platform
• Experience working with Webitel contact center platform

We Offer

• Western-style corporate culture with a strong focus on execution and accountability
• Direct impact on how operational and collection processes are built and scaled
• Young, international, and highly collaborative team
• Exposure to fast-growing consumer finance and collections operations in emerging markets

Competitive remuneration package with fixed USD compensation

Location: Remote/Warsaw
Seniority: Mid-Senior
 

Role Overview

We’re looking for a Business & Operations Analyst to drive measurable efficiency across processes, systems, and reporting. You’ll uncover operational bottlenecks, automate workflows, and build actionable dashboards that guide leadership decisions. The ideal candidate blends analytical rigor (SQL/Python/Tableau) with operational tooling (CRM, contact center, CLM) and strong stakeholder management.

Key Responsibilities

• Map core business processes and implement improvements to reduce manual effort and cycle times.
• Build and maintain KPI dashboards (e.g., throughput, SLA adherence, backlog health, cost-to-serve) in Tableau/Excel.
• Analyze multi-system data (CRM, finance, call center, CLM) to identify inefficiencies and recommend fixes.
• Lead/coordinate tool rollouts or enhancements (e.g., CLM, CRM, contact center): requirements, UAT, adoption, training.
• Partner with Ops/Finance/COO to support budgeting, forecasting, and monthly management reporting.
• Own data quality routines and cross-system reconciliations; define governance and documentation.
• Establish monitoring and alerting for process health and SLA breaches.

Must-Have Qualifications

• 3–5+ years in Business Operations / Operations Analytics / Finance Operations.
• Solid SQL and Excel; working Python for data manipulation/automation.
• BI development experience (Tableau strongly preferred).
• Hands-on with CRM and/or operational platforms (e.g., Zoho CRM/Books, Salesforce, RingCentral, CLM tools).
• Demonstrated process improvement/automation outcomes with quantified impact.
• Strong stakeholder communication and ability to influence across functions.

Nice-to-Have

• Experience with ContractPodAI (or other CLM), SAP (Ariba), Jira/Confluence.
• BPMN/UML familiarity (e.g., Enterprise Architect).
• Exposure to program or budget ownership.
• Knowledge of RevOps or customer operations metrics.

Success Metrics (example KPIs)

• 20–40% reduction in manual effort within key workflows.
• 15–30% cycle-time reduction for target processes.
• Dashboard adoption by leadership with defined usage cadence.
• Improved data accuracy (e.g., <2% discrepancy across systems).
• On-time/on-budget delivery of tool rollouts.

Tech Stack

SQL, Python, Tableau, Excel; Zoho (CRM/Books), Salesforce, RingCentral; CLM (e.g., ContractPodAI); Jira/Confluence; SAP Ariba.

Role Summary

We are hiring someone to identify, build, and scale AI-powered workflows that improve internal operations. This role is focused on using AI tools, automation platforms, APIs, and lightweight scripting to reduce manual work, improve speed, and drive measurable business impact.

This is a hands-on role for someone who can understand business problems, design practical solutions, and implement automations that teams actually use.

What This Person Will Do

Identify Opportunities

• Review internal workflows and find repetitive, manual, or inefficient processes
• Spot areas where AI or automation can save time, improve quality, or reduce operational friction
• Prioritize opportunities based on impact, speed to implement, and business value
   

Build automations

• Design and implement AI-powered workflows using LLMs, agents, automation platforms, APIs, and lightweight scripting
• Connect systems such as CRM, support tools, docs, spreadsheets, internal tools, and knowledge sources
• Prototype quickly, test in real workflows, and improve over time
   

Own the workflow layer

• Create prompts, instructions, templates, and reusable workflow components
• Organize the context and information AI systems need to perform well
• Improve reliability, usability, and repeatability of AI workflows
   

Drive adoption

• Roll out solutions to internal teams
• Train users on how to use workflows effectively
• Write lightweight documentation and playbooks
• Gather feedback and improve workflows based on real usage
   

Measure results

• Define success metrics for each workflow
• Track outcomes such as time saved, reduction in errors, faster turnaround times, adoption, and ROI

Qualifications

• Experience in operations, automation, RevOps, BizOps, solutions, enablement, internal tools, consulting, or applied AI work
• Strong ability to identify inefficient workflows and turn them into practical automation opportunities
• Experience building workflows with tools such as Zapier, Make, n8n, Airtable, Notion, Retool, Clay, Glean, OpenAI, Claude, Gemini, or similar platforms
• Comfort working with APIs, webhooks, JSON, spreadsheets, databases, and SaaS integrations
• Ability to use lightweight Python or JavaScript when needed, but this role does not require a traditional software engineer background
• Strong understanding of how to combine AI tools, structured workflows, human review, and business logic
• Good judgment about when to use AI versus standard automation or manual review
• Strong written and verbal communication skills
• Ability to work directly with non-technical stakeholders and translate ambiguous problems into working systems
• Experience documenting workflows, training users, and driving adoption across teams
• Comfort measuring outcomes such as time saved, workflow quality, reliability, and business impact
   

Nice to Have

• Experience with prompt design, evals, or agent workflows
• Familiarity with SQL, dashboards, or workflow reporting
• Experience connecting AI workflows into CRM, support, recruiting, or finance systems
• Experience rolling out new internal systems across teams

What Success Looks Like

A strong candidate for this role will:

• Quickly identify inefficient workflows
• Build useful automations without overengineering
• Connect AI tools to real business processes
• Create workflows that people actually use
• Focus on measurable business outcomes, not just experimentation