Jobs at Djinni

We are hiring for a Senior Full-Stack Developer. Our client team consists of frontend and backend developers, data analysts and data scientists, architects, analysts and project managers.

• Responsibilities:

  • Participate in requirements clarification and sprint planning sessions.
  • Design technical solutions and implement them.
  • Writing unit and integration tests.
  • Support QA teammates in the acceptance process.
  • Resolving PROD incidents as a 3rd line engineer.

• Mandatory Skills Description:

  • Minimum 8 years within the IT industry.
  • Strong experience with C#.Net (6+ years), inc multi-threading and distributed systems.
  • Other experience includes the following: WPF, TypeScript, React/Redux, Python (3+ years).
  • Strong experience with unit & integration testing.
  • Experience building RestFull APIs
  • Experience working in a service-oriented architecture framework
  • Experience with Microsoft SQL Server and Mongo DB (3+ years).
  • Experience of Entity Framework.
  • Experience working with Azure (Azure services).
  • Experience working with Kubernetes
  • Familiar with CI/CD (Azure Pipelines).
  • Algorithmic and out of box thinking while working with requirements.
  • Familiar with agile methodology.
  • Exceptional logical reasoning and problem-solving skills.
  • Bachelor in IT or related field.

We are looking for a Product Manager to create and develop a comprehensive loyalty and retention ecosystem that maximizes trader Lifetime Value (LTV), reduces churn, and turns active users into brand advocates.

Responsibilities

• Shape and execute the product vision and roadmap for the Loyalty & Retention domain
• Design the logic for bonuses, rebate systems (spread/commission cashback), and VIP programs
• Manage the product backlog, write clear Product Requirements Documents (PRDs), set tasks for the development team, and oversee execution
• Conduct regular CustDev interviews with traders to uncover their true motivators and barriers
• Collaborate with the Data Science team to build churn prediction models and personalize promotional offers
• Analyze the performance of launched features and iteratively improve the product

Requirements

• Proven experience as a Product Manager (preferably in high-frequency products)
• Strong understanding of key metrics: Retention, LTV, Churn, DAU/MAU, ROI
• Proven track record of developing and launching loyalty programs, bonus engines, and referral systems
• Strong proficiency in product analytics tools  and a data-driven approach to decision-making
• Experience in conducting A/B tests and customer development (quantitative and qualitative research)
• Understanding of user behavior & psychology (ideally, the psychology of a trader or gamer)
• Customer Empathy: Ability to understand traders' pain points and drivers (fear of loss, excitement, need for recognition)
• Strategic Thinking: Ability to foresee how a bonus system will impact the business in the long term, not just in the immediate future
• Excellent communication skills: Strong skills in driving cross-functional teams (Engineering, Marketing, Analytics, Support)
• Proactivity: Readiness to independently identify growth opportunities within the retention funnel and pitch solutions

Will be a plus

• Direct experience working in CFD/Forex brokers or Crypto exchanges
• Personal experience in trading or investing 
• Understanding of CRM marketing principles (push notifications, automated email sequences) to sync product features with marketing communications

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for an Email Marketing Manager to manage and improve our email campaigns.The ideal candidate has strong HTML skills for building email templates, experience with marketing automation platforms (Customer.io is preferred), and a good understanding of lifecycle marketing and performance metrics.

In this role, you will create and optimise email templates, set up automated journeys, and work with data to improve engagement and conversions.

Requirements:

• 1–2+ years of experience in Email / CRM Marketing
• Strong HTML skills for email development (responsive design, cross-client compatibility)
• Experience building modular email templates using reusable snippets
• Hands-on experience with Customer.io (is preferred)
• Strong copywriting skills for marketing emails (subject lines, CTAs, structured messaging)
• Understanding of A/B testing and campaign optimisation
• Experience using AI tools to enhance content creation and workflow efficiency
• Analytical mindset with the ability to track and interpret key performance metrics
• High attention to detail and strong organisational skills

Responsibilities:

• Plan, build, and execute promotional and automated email campaigns
• Develop and maintain HTML email templates
• Set up and optimise customer journeys in Customer.io, Smartico.
• Monitor and analyse campaign performance (open rate, CTR, revenue, etc.)
• Conduct A/B tests to improve results
• Collaborate with marketing, product, and design teams
• Ensure best practices in email deliverability and compliance

Nice to have

• Experience in iGaming or performance-driven industries
• Experience with omnichannel marketing (SMS, Push)
• Basic design skills (Figma or similar tools)

How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

Required experience/skills:

• 3+ Years of Experience in Manual Testing of Mobile (iOS, Android) Applications;
• 2+ Years of Experience in Writing and Maintaining Automated Tests;
• Ability to Write Clean, Maintainable, and Reusable Code;
• Understanding of Object-Oriented Programming (OOP) Principles;
• Strong Knowledge of Python;
• Hands-on Experience with pytest Automation Frameworks;
• Experience with Git (GitHub, GitLab, Bitbucket);
• Understanding of CI/CD Pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps);
• Ability to Integrate Automated Tests into CI/CD Pipelines;
• Solid Experience in Testing RESTful APIs Using Tools Such as Postman, Insomnia, or Swagger;
• Experience in Creating Collections and Chaining API Tests with Authorization (Bearer Tokens, API Keys);
• Understanding of HTTP Methods (GET, POST, PUT, DELETE), Status Codes, Headers, and Request/Response Formats (JSON, XML);
• Understanding of Logs and Debugging Server Responses;
• Experience in Writing and Executing Detailed Test Cases, Test Plans, Checklists, and Test Scenarios;
• Experience Using Test Case Management Systems (e.g., TestRail);
• Proficiency in Using Jira for Test Case and Defect Tracking;
• Strong Communication Skills to Collaborate with Development, Product, and Customer Teams;
• Upper-Intermediate Level of English.

Would be a plus:

• UI Automation would be a strong plus;
• Knowledge of Docker;
• Knowledge of Selenium, Playwright.

Responsibilities:

• Create detailed test plans;
• Create well-structured test cases;
• Automate created test cases and user flows;
• Maintain created test cases and user flows;
• Report found bugs in Jira;
• Retest fixes.

Your Benefits:

• 15 days paid vacation + 5 public holidays;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.

Moldindconbank is looking for a Creatio System Analyst to join a digital transformation project focused on designing, configuring, and optimizing a Unified Front System (UFS) on the Creatio platform. The role involves consolidating fragmented applications into a “Single Window” ecosystem supporting SME lending, Retail operations, and Contact Center activities.

The purpose of the role is to translate complex banking requirements into clear technical specifications, scalable architecture, and efficient functional solutions, contributing to system performance, stability, and security.

What you will do :

• Design the solution architecture, including data models, object structure, and business logic within Creatio, ensuring scalability and performance
• Collect and formalize business requirements in collaboration with Product Owners (SME and Retail flows)
• Design complex integrations with Core Banking (ABS B2), Card Processing, DWH, and Telephony (Asterisk)
• Prepare detailed API specifications (REST, SOAP, OData)
• Configure Business Processes (BPMN), Dynamic Cases (DCM), and UI pages (Freedom UI) using no-code / low-code tools, leaving complex C# logic to developers
• Maintain complete technical documentation in Confluence (ER diagrams, sequence diagrams, data mapping)
• Support implementation and delivery, including participation in User Acceptance Testing (UAT)
• Monitor and optimize system performance in collaboration with development and QA teams
• Contribute to system modernization, migration, and CRM expansion initiatives

What we are looking for :

• Higher education in IT or equivalent experience
• At least 3 years of experience as a System Analyst, including 1–2 years on the Creatio (Terrasoft) platform
• Strong SQL skills (complex queries for data analysis)
• Experience with API integrations (REST, SOAP, Webhooks) and tools such as Postman / SoapUI
• Understanding of data formats such as JSON and XML
• Good knowledge of BPMN 2.0 and UML (sequence, activity, component diagrams)
• Understanding of banking processes (Credit Pipeline, KYC/KYD, Customer 360, Loan Origination) is an advantage
• Experience with high-load systems and database optimization (PostgreSQL) is an advantage
• Basic knowledge of C# (.NET) or JavaScript is an advantage
• Experience migrating legacy systems to modern CRM platforms is an advantage
• Strong analytical and problem-solving skills
• Ability to work effectively in cross-functional teams

What we offer :

• Individual career development and growth path
• Performance-based bonus system
• Continuous professional and personal training
• Participation in internal clubs and team-building activities
• Preferential banking products for employees

We’re looking for our first dedicated marketing person: hands-on, generalist, willing to learn fast. You’d be working directly with the founder (one person, no committee, no politics), running day-to-day marketing execution across our products (we’re shipping consumer apps on iOS and MacOS)

This is a full-time, remote role (35–40 hrs/week). Initial 3-month engagement with strong intent to extend if it’s working. Could grow into a Marketing Lead role as the portfolio scales.

What you’d actually do:
Your time will shift between our products based on what’s live, what’s launching, and what needs the most attention. Expect 2–4 products active in your queue at any time. Across them:

- Basic SMM. Run TikTok, Instagram accounts for our apps. Mostly base for launching ads and influencers outreach. We give you the playbook.
- Creator outreach. Find influencers of small and medium size (1K–10K, 10K-100K followers) in each product’s niche. Reach out, send brief, pay them, collect content, track results. Markets vary — often US, Europe, Brazil, Japan.
- Community participation. Genuine presence in the Reddit / Discord / Telegram communities relevant to each product. Help people, build credibility, mention the app only when it actually helps the conversation. We do NOT spam.
- Newsletter sponsorships . Find small targeted newsletters per product, negotiate small ads.
- Reporting & systems. Weekly metrics sheet across all products (downloads, ratings, install sources, MRR). Weekly Friday written report across all projects.

Who you are:
Ambitious junior or self-taught marketer. The role demands real ownership. You’ll get a budget, a playbook, and weekly priorities — then you decide what to ship and when. We don’t want someone who needs daily approval to do the next obvious thing.

Required:
- Strong written English
- Active TikTok user — you get how it works in 2026
- Comfortable on Pinterest, Reddit, Instagram at user level
- Comfortable juggling 2–4 different products with different audiences and brand voices, without mixing them up
- Spreadsheets (Google Sheets), comfortable in Notion or similar
- Self-directed: weekly plan, ship, iterate, raise blockers early
- Honest about what works and what doesn’t

Would be a plus:
- Efficient with AI
- Personal interest in consumer tech and design
- Basic Canva or Figma
- Previous experience juggling multiple small clients or projects in parallel
- Familiarity with App Store Connect or app analytics tools

Not required:
- A marketing degree
- Years of experience
- Agency background
- Knowing “ASO” or “CAC” — we’ll teach what you need

How we work:
- Async-first. Daily Slack/ check-in, weekly call.
- Weekly Friday written update across all projects.

• We are hiring for a Senior Full-Stack Developer. Our client team consists of frontend and backend developers, data analysts and data scientists, architects, analysts and project managers.

   

• Responsibilities:

  • Participate in requirements clarification and sprint planning sessions.
  • Design technical solutions and implement them.
  • Writing unit and integration tests.
  • Support QA teammates in the acceptance process.
  • Resolving PROD incidents as a 3rd line engineer.

   

• Mandatory Skills Description:

  • Minimum 8 years within the IT industry.
  • Strong experience with C#.Net (6+ years), inc multi-threading and distributed systems.
  • Other experience includes the following: WPF, TypeScript, React/Redux, Python (3+ years).
  • Strong experience with unit & integration testing.
  • Experience building RestFull APIs
  • Experience working in a service-oriented architecture framework
  • Experience with Microsoft SQL Server and Mongo DB (3+ years).
  • Experience of Entity Framework.
  • Experience working with Azure (Azure services).
  • Experience working with Kubernetes
  • Familiar with CI/CD (Azure Pipelines).
  • Algorithmic and out of box thinking while working with requirements.
  • Familiar with agile methodology.
  • Exceptional logical reasoning and problem-solving skills.
  • Bachelor in IT or related field.

   

• Nice-to-Have Skills Description:

  • • Eexperience with OData.
  • Hunger for learning new technologies with a "can do" mindset.
  • Business knowledge in Finance.
  • Knowledge of IaC (Terraform).

   

• Languages:
  • English: B2 Upper Intermediate

About the Role

We are looking for a Junior–Strong Middle Android Developer to join our team in a full-time position.
 

Requirements

• Initial commercial or practical experience in developing Android applications
• Basic understanding of Android UI components and the Android operating system
• Proficiency in Kotlin and familiarity with Android Studio and the Android SDK
• Understanding of MVVM architecture and initial experience working with Jetpack Compose
• Fundamental knowledge of Kotlin coroutines and Flow for managing asynchronous tasks
• Familiarity with software development workflows, testing basics, and Agile/Kanban concepts
• Ability to read and understand technical documentation and requirements in English
   

Job Responsibilities

• Develop and maintain Android application functionality in accordance with established architectural guidelines
• Implement and support unit tests to ensure code stability and maintainability
• Participate in technical discussions and contribute to improving architectural decisions
• Stay updated on relevant Android technologies and development best practices
   

Nice to Have

• Experience with Firebase ecosystem (Authentication, FCM, Analytics, Crashlytics, Remote Config)

Hiring Process

• Pre-screening (30 minutes) – Initial conversation focused on your background, experience, and project expectations.

• Project Technical Interview (~1.5 hours) – In-depth discussion covering the Android technology stack, development practices, and architectural approaches.

   

Our Approach

• Transparency: We openly communicate the current state of the codebase and the challenges ahead.
• Result-Oriented: We prioritize effective delivery and product stability over unnecessary processes.
• Growth: An opportunity to contribute to meaningful improvements and work with modern technologies.

• Flexibility: Flexible working hours and a strong focus on maintaining work-life balance.

   

We Offer

• Competitive compensation
• Flexible work schedule
• Paid time off, including vacation, sick leave, and public holidays
• Mentorship and support from experienced engineers

We are looking for a Senior DevOps / Platform Engineer for our partner, a growing software company based in Spain.

Our partner combines product development with client-facing engineering work. They build their own products in the search and AI space while also delivering software solutions for large enterprise customers. As part of their international engineering team, you will take ownership of the infrastructure, deployment pipelines, and cloud environments that power a live production platform.

This is a fully remote contract role with an initial commitment through the end of the year and the possibility of long-term extension.

Responsibilities

* Own and manage containers, orchestration platforms, and Infrastructure-as-Code environments.

* Design, build, and improve CI/CD pipelines.

* Ensure reliability, performance, and availability of production systems.

* Lead the migration from the current cloud environment to a modern cloud architecture.

* Automate operational processes through scripting and tooling.

* Participate in architecture and technical decision-making.

* Collaborate closely with engineering teams to deliver scalable solutions.

* Utilize AI-powered development tools where they provide measurable value.

Requirements

Technical

* 5+ years of experience in DevOps, Platform Engineering, SRE, or Infrastructure Engineering.

* Strong hands-on experience with:

* Docker

* Kubernetes

* Terraform

* GitHub Actions

* Experience working with AWS and/or Azure cloud environments.

* Strong AWS experience is especially valued.

* Azure experience is a significant advantage.

* Solid scripting skills with Bash and Python.

* Experience building and maintaining Infrastructure-as-Code solutions.

* Practical experience using AI coding and automation tools.

Communication

* English level B2 or higher.

* Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

* Comfortable working directly with international teams and clients.

* Strong written communication and documentation skills.

Personal Qualities

* Strong ownership mentality.

* Proactive problem-solving approach.

* Adaptability and willingness to evaluate different technical solutions.

* Focus on maintainability, reliability, and engineering excellence.

* Collaborative and team-oriented mindset.

Engagement Details

* Fully remote.

* Contract position.

* Initial engagement through the end of the year (minimum 6 months).

* Potential extension based on project needs and mutual fit.

We're looking for an experienced Full-Stack Engineer to help build and scale modern SaaS products. You'll work across the frontend and backend, contribute to architectural decisions, and develop reliable, distributed systems that support business-critical workflows.

Requirements:

• 5+ years of professional experience building web applications with TypeScript, Node.js, and React.
• Hands-on experience designing and operating distributed systems, including event-driven architectures and cloud-native applications.
• Strong understanding of concepts such as fault tolerance, concurrency, eventual consistency, and resilient integration with external services.
• Experience with cloud platforms (Google Cloud Platform, AWS).
• Solid knowledge of relational and NoSQL databases, including PostgreSQL and document-based databases (e.g., Firestore or MongoDB).
• Experience working with large-scale analytics or data processing solutions is a plus (e.g., ClickHouse, BigQuery).
• Proven background in long-term product development within B2B SaaS or technology companies.
• Strong software design, problem-solving, and communication skills.
• Ability to understand business objectives and translate them into scalable technical solutions.
• Upper-Intermediate English or higher.

Responsibilities:

• Design, develop, and maintain scalable full-stack applications.
• Build reliable backend services and modern React-based user interfaces.
• Design APIs and distributed services that handle high availability and asynchronous workflows.
• Collaborate closely with product, design, and engineering teams to deliver business value.
• Participate in architecture discussions, code reviews, and technical planning.
• Improve system performance, reliability, and maintainability.

What we offer:

• Competitive salary based on experience and local market.
• Equity opportunity.
• Flexible remote-first culture.
• Opportunity to shape the architecture of a growing product and work on challenging technical problems.

Requirements

• 1–3 years of commercial development experience;
• Strong knowledge of JavaScript and TypeScript;
• Experience with Node.js and/or Bun.js;
• Experience with Vue.js is preferred; React is also acceptable;
• Good understanding of full-stack web application development;
• Understanding of WebSockets and real-time communication;
• Experience working with PostgreSQL;
• Good understanding of asynchronous programming;
• Confident working with the Git version control system;
• Strong analytical and problem-solving skills;
• Intermediate level of English.

Would be a plus

• Experience with modern backend architecture and API design;
• Experience working with ORMs or query builders;
• Familiarity with deployment, CI/CD, and cloud environments;
• Experience building scalable products or SaaS platforms.
• Experience using AI tools for coding to improve productivity;

Responsibilities

• Develop and maintain full-stack product features with attention to quality and performance;
• Participate in end-to-end development, from idea to production;
• Build both backend and frontend parts of the application;
• Work with real-time features using WebSockets;
• Deliver features quickly and efficiently.

Job Summary

As an Optical Engineer Intern, you will work closely with experienced engineers to solve complex technical challenges, support optical engineering activities for lens modules and illumination subsystems, and contribute throughout the design, analysis, and testing stages. You will gain hands-on experience in our R&D lab, helping to develop, evaluate, and validate image quality across a diverse portfolio of products.

Responsibilities & Duties

— Run optical tests, conduct measurements and check devices
— Support of Optical Engineers in daily routine work

Qualifications & Skills

— BS or MS in Optics, Applied Physics or related field
— Understanding of basic optics principles
— Ability to easily learn new methods of optical designing and testing
— Good time management and organization skills to complete projects on time and according to the specifications
— Good written and spoken English

Nice to have

— Personal interest in camera technologies and optics
— Understanding of photography principles

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

Responsibilities

• Secure new business and grow revenue. This role is not account management and not day-to-day; client communication. Our US team handles calls and ongoing communication;
• Proactively source outbound opportunities (partnerships, referrals, warm outreach);
• Qualify opportunities and drive them to signed agreements;
• Coordinate internally with the US team during deal handoff;
• Contribute directly to revenue growth;

Requirements

• Proven experience in business development/lead generation for IT services / software development companies /SaaS;
• Clear track record of originating or closing deals with budgets $20,000+;
• Understanding of how custom software projects are priced and sold;
• Strong written English (spoken English is a plus, but not critical);
• Ability to work independently and focus on results;

This role does not involve

• Daily client communication;
• Account management;
• Project management;
• Delivery or technical execution;

KPIs

• New qualified opportunities created;
• Pipeline value generated;
• Deals secured / revenue influenced;

What We Offer

• Working hours aligned with US time zones, typically 16:00—00:00 Kyiv time;
• 1:1 English lessons to support clear and confident communication;
• Paid vacation and sick days;
• Fully remote work;
• Opportunities for professional growth within the team;
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a SEO Specialist!

Requirements:

— 3+ years of hands-on SEO experience.
— Experience working with product, e-commerce, SaaS, fintech, crypto, or other content-heavy websites.
— Experience with websites containing many pages, templates, categories, filters, or regularly updated content.
— Ability to work with development teams and create clear technical tasks/specifications for implementation.
— Ability to conduct technical SEO audits with prioritization based on impact, effort, and business value — not just a list of errors.
— Confident user of Google Search Console, GA4, Screaming Frog, Ahrefs/Semrush, Looker Studio/Data Studio, or similar tools.
— Ability to analyze and solve issues related to indexation, crawlability, Core Web Vitals, internal linking, canonicalization, structured data, and crawl budget.
— Ability to build SEO hypotheses, run tests, measure results, and adjust strategy based on data.
— Understanding of semantic SEO, topical authority, keyword clustering, and search intent.
— Good written communication skills and ability to explain SEO recommendations clearly to non-SEO stakeholders.
 

Responsibilities:

— Develop, implement, and adjust SEO strategies for multiple client websites.
— Conduct in-depth technical SEO audits and translate findings into clear action plans.
— Prepare technical tasks/specifications for developers and validate implementation.
— Work with client sites that include an integrated newsroom/content feed.
— Optimize newsroom SEO: indexation, internal linking, topical coverage, content structure, news/category pages, and content-to-commercial page connections.
— Collect, clean, and cluster semantics, including related topical queries and supporting informational intent.
— Build topical maps and content structures that support product, commercial, and informational pages.
— Conduct competitor analysis, traffic opportunity research, and organic growth forecasting.
— Monitor organic performance using GSC, GA4, rank tracking, crawling tools, and dashboards.
— Work with Entity SEO, structured data, E-E-A-T signals, and AI visibility/LLM search visibility.
— Identify SEO growth hypotheses, run experiments, and report on outcomes.
— Prioritize SEO recommendations based on potential impact, implementation effort, and business goals.

Would be a plus

— Experience in fintech, crypto, SaaS, iGaming, or other YMYL/compliance-sensitive niches.
— Experience with websites containing thousands of pages or programmatic/content-template-based structures.
— Experience working with E-E-A-T, trust signals, author pages, editorial policies, and compliance-sensitive content.
— Experience with Google Discover, Google News, Top Stories, RSS feeds, or news sitemap optimization.
— Basic understanding of HTML, CSS, JavaScript, and how front-end implementation affects SEO.
— Experience with structured data implementation and validation.
— Experience with multilingual or international SEO.
 

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

We are looking for an experienced Head of Customer Support to lead and scale our Customer Support department. In this role, you will be responsible for driving operational excellence, developing high-performing leaders, optimizing customer experience, and ensuring the support organization effectively contributes to overall business growth.

This is a strategic leadership position requiring strong people management skills, operational expertise, and the ability to execute multiple cross-functional initiatives in a fast-paced iGaming environment.

Requirements
- Minimum 2–3 years of leadership experience in Customer Support or Customer Success.
- Experience in Gambling industry.
- Exceptional ownership, with the ability to simultaneously lead 15–20 projects
- Experience managing Team Leads or middle managers, not only individual contributors.
- Strong understanding of Customer Support operations, including KPIs (CSAT, QA, AHT, FRT, SLA, etc.).
- Experience managing cross-functional projects and collaborating with Product, Payments, Risk, Compliance, and other business units.
- Strong people management skills, including coaching, performance management, succession planning, and conflict resolution.
- Experience with workforce planning, team scaling, and organizational design.
- Strong analytical skills with the ability to make data-driven decisions.
- Experience managing departmental reporting and presenting results to senior leadership.
- High-level understanding of Payments operations, including withdrawals, KYC, payment workflows, chargebacks, and customer payment journeys.
- Excellent written and verbal English communication skills (C1+).
- Experience implementing AI solutions, automation, or chatbot technologies.
- Strong leadership, ownership, and strategic thinking skills.

Responsibilities
- Lead, develop, and scale the Customer Support organization, including Team Leads and middle managers.
- Define and execute the department's strategy aligned with business objectives.
- Drive operational excellence across all customer support processes and service channels.
- Monitor, analyze, and improve key Support KPIs, including CSAT, QA, AHT, FRT, SLA, and operational efficiency.
- Build a strong leadership culture through coaching, mentoring, succession planning, and performance management.
- Manage multiple cross-functional initiatives simultaneously, collaborating with Product, Payments, Risk, Compliance, CRM, and other departments.
- Identify operational bottlenecks and implement scalable process improvements.
- Lead workforce planning, resource allocation, and organizational design to support business growth.
- Own departmental reporting and regularly present performance insights and strategic recommendations to senior leadership.
- Drive automation initiatives, AI solutions, and chatbot implementation to improve customer experience and operational efficiency.
- Ensure a customer-centric approach while balancing business goals and operational performance.
- Continuously improve customer journeys, support quality, and team productivity.

It will be a plus
- Experience managing VIP Support, Quality Assurance, Learning & Development, or Customer Operations teams.
- Knowledge of AML, Fraud Prevention, and Compliance processes.
- Experience working with BI tools such as Power BI, Looker Studio, or Tableau.
- Advanced Excel or Google Sheets skills.
- Experience with CRM and Customer Support platforms such as Customer.io, Smartico, Intercom, LiveChat, Zendesk, or similar.
- Experience managing departmental budgets and resource planning.
- Experience supporting international and multilingual teams.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)