Jobs at Djinni

About TechUnit

TechUnit is a full-cycle digital & development agency combining marketing, technology, and strategy.

We've completed 50+ projects, helped clients raise over $2M, and built a strong team of 20+ specialists working across SaaS, digital tools, and full marketing ecosystems.

We move fast, stay curious, and value people who bring both structure and creativity.

About the Role

We're looking for a Marketing Project Manager who leads with clarity, empathy, and precision.

You'll be the link between clients and our marketing team, ensuring smooth communication, well-organized workflows, and high-quality campaign delivery.

Responsibilities

• Act as the main point of contact for clients and manage relationships.
• Translate client goals into clear tasks for PPC, SEO, SMM, and content specialists.
• Oversee digital marketing projects from strategy to execution.
• Coordinate with PPC, SEO, content, and analytics specialists.
• Review final deliverables (copy, visuals, campaign logic) before client handoff.
• Collect campaign requests and help prioritize workload across the marketing team.
• Monitor budgets, timelines, and dependencies to keep campaigns on track.
• Prepare regular client updates, performance insights, and weekly reports.

• Identify risks early, communicate proactively, and resolve issues with structure and empathy.

   

Requirements

• 2+ years of experience in project management within marketing, SEO, or PPC.
• Solid understanding of digital marketing workflows (Google Ads, SEO, social media, content).
• Experience with project tools (ClickUp, Notion, Trello, or similar).
• Comfort working with marketing analytics and reporting dashboards.
• Strong analytical thinking and ability to make data-driven decisions.
• Excellent communication skills and ability to align different teams.
• High level of organization, attention to detail, and time-management.
• Empathy and people-first mindset.

Nice to have: experience with e-commerce marketing or influencer/SMM campaigns.

Why Work With Us

• Diverse projects across marketing and tech.
• Supportive, collaborative team environment.
• No micromanagement and no chaos — we respect your time and workflow.
• Healthy, non-toxic culture with constructive feedback.
• Fully remote and flexible environment.
• We cover your professional development (courses, certifications, tools).

• Competitive compensation based on experience (freelance or long-term options).

   

Hiring Process

1. Send your CV and a short note about recent projects.

2. Intro call.

3. Small practical task (project scenario or timeline).

4. Call with our team lead or CEO.

5. Offer & onboarding.

How to Apply

Send your CV and a short note answering:

What's the most challenging marketing campaign you've managed, and what did you learn from it?

Gravira Group

Luck doesn’t happen. It accumulates.

At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.

We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for a hands-on Media Buyer who knows how to turn creative testing, data and disciplined execution into profitable growth.

About Gravira Group

Gravira Group is a fast-growing international iGaming company focused on Tier-1 markets.

We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering and Analytics into one high-performance system.

We move fast.

We make decisions based on data.

We trust ownership over bureaucracy.

Our main acquisition focus is Facebook (Meta) and Canada, and we’re looking for a Media Buyer who can take ownership of paid acquisition and scale profitable traffic.

Why this role exists

Paid acquisition is one of the key growth engines of the business.

Scaling isn’t simply about increasing budgets.

It’s about finding the right combination of angle, creative, funnel, traffic source and GEO, then knowing when to scale, when to optimize and when to stop.

Your mission is to turn testing and data into profitable acquisition across Tier-1 markets, with a strong focus on Canada.

You’ll own campaigns from planning and launch through optimization and scaling, with direct impact on acquisition performance and revenue.

What You’ll Own

• Planning and executing paid acquisition campaigns across Facebook (Meta) for Gambling in a policy-compliant way.
• Working across iOS, PWA and Android flows.
• Building, testing and scaling bundles including angles, creatives, pre-landers, landers and funnels.
• Optimizing campaigns against CPA/FTD, ROAS, CTR, CVR and payback targets.
• Running structured A/B and multivariate testing.
• Managing and pacing $30k+ monthly budgets with clear caps, rules and daily P&L control.
• Setting up and maintaining tracking in Keitaro and/or Binom.
• Ensuring clean attribution and reliable campaign reporting.
• Analysing cohorts and GEO/channel performance.
• Making daily scale/kill decisions based on data.
• Working closely with Design on static, motion and UGC creatives.
• Collaborating with CRM on retargeting initiatives.
• Working with Product and BI on dashboards, reporting and performance insights.
• Sourcing and validating new traffic sources, placements and whitelists.

• Negotiating with traffic source representatives where relevant.

   

What Success Looks Like

Six months after joining Gravira Group:

• Paid acquisition is scaling profitably across Tier-1 markets.
• Canada is delivering consistent and scalable acquisition performance.
• Campaign budgets are managed with clear discipline and daily P&L visibility.
• New creative angles, bundles and funnels are being tested consistently.
• Winning combinations are identified and scaled quickly.
• Underperforming campaigns are identified and stopped before they create unnecessary losses.
• Tracking and attribution remain clean and reliable.
• Campaign decisions are driven by data, cohort performance and clear profitability targets.

• The acquisition team has a repeatable process for testing, validating and scaling new opportunities.

   

We’re Looking For Someone Who

• Has 2+ years of media buying experience in the Gambling vertical, primarily with Facebook (Meta).
• Has proven experience launching and optimizing iOS, PWA and Android apps or flows.
• Has recent successful campaigns from the last 2–3 months that you can walk us through — from goal and setup to results.
• Has hands-on Tier-1 experience, with Canada (CA) being a must.
• Has practical experience with Keitaro and/or Binom.
• Is comfortable managing $30k+ monthly budgets with disciplined testing and daily optimization.
• Can consistently find and generate new bundles across angles, creatives and flows.
• Understands performance metrics and can make fast scale/kill decisions.
• Takes ownership of results and can work independently.
• Is reliable, execution-focused and comfortable working at speed.

• Communicates clearly in written and spoken English.

   

Nice to Have

• Experience with allowlists, policy approvals and responsible-gaming messaging for Tier-1 markets.
• Familiarity with spy tools such as Adplexity or Anstrex.
• Experience working with UGC and motion creative pipelines.
• Experience with GA4, Looker, Tableau or advanced spreadsheet analysis.

• Strong understanding of creative testing and performance-driven production workflows.

   

Why Gravira Group

This is a role for someone who likes to see the direct connection between their decisions and the numbers.

You’ll have direct access to decision-makers and short feedback loops.

You won’t need to wait weeks to test an idea.

You’ll have autonomy to launch, analyse, optimize and scale — with clear responsibility for the results.

We value:

Ownership over micromanagement.

Speed over unnecessary processes.

Testing over assumptions.

Profitability over vanity metrics.

And people who are willing to take responsibility for what happens after they press Launch.

Build Gravity of Luck

At Gravira Group, luck isn’t random.

It’s the result of curiosity.

Of ownership.

Of speed.

Of hundreds of tests, decisions and optimizations that compound over time.

If you know how to turn a new angle into a winning bundle, a winning bundle into scalable traffic, and data into the next decision, you’ll feel at home here.

Build Gravity of Luck with us.

Gravira Group

Luck doesn’t happen. It accumulates.

At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.

We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for someone who knows how to build strong affiliate partnerships, scale high-quality traffic and turn performance into revenue.

About Gravira Group

Gravira Group is a fast-growing international iGaming company focused on Tier-1 markets.

We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering and Analytics into one high-performance system.

We move fast.

We make decisions based on data.

We trust ownership over bureaucracy.

We’re looking for a Senior Affiliate Manager who can strengthen our Affiliate Department and help scale high-quality traffic across Canada, Germany and Austria.

Why this role exists

Affiliate growth is not about simply bringing more traffic.

It’s about bringing the right traffic.

The right partner, the right deal, the right traffic source and the right optimization can directly impact revenue and profitability.

Your mission is to build and manage revenue-driving affiliate partnerships, continuously improve their performance and expand our access to high-quality Tier-1 traffic.

You’ll own the relationship with affiliates from acquisition and onboarding through performance optimization and long-term growth.

What You’ll Own

• Searching for, onboarding and managing affiliates and webmasters with high-quality traffic from FB, SEO, ASO and PPC.
• Running cold outreach to identify and activate new partners.
• Building and maintaining long-term relationships with affiliates and webmasters.
• Driving performance growth across existing partnerships.
• Analysing traffic sources, performance metrics and ROI.
• Working towards ROMI 100%+ across relevant campaigns.
• Negotiating commercial deals and optimizing partnership conditions.
• Identifying top-performing partnerships and scaling them.
• Collaborating with Marketing and Product teams to launch new offers and improve conversion.
• Monitoring daily statistics, payments and fraud indicators.
• Identifying traffic quality issues and performance opportunities.
• Expanding and diversifying traffic channels across CA, DE and AT.

• Continuously testing new partners, traffic sources and approaches to affiliate acquisition.

   

What Success Looks Like

Six months after joining Gravira Group:

• A strong portfolio of active Tier-1 affiliate partnerships has been built.
• High-quality traffic volumes from CA, DE and AT are growing.
• Top-performing partners are being scaled systematically.
• Affiliate campaigns are meeting or exceeding profitability expectations.
• Traffic quality and performance are continuously monitored and optimized.
• New affiliates are being consistently sourced and activated through both outreach and existing networks.
• Partnerships generate measurable contribution to revenue and business growth.
• Traffic sources are becoming more diversified across FB, SEO, ASO and PPC.

• Affiliate performance is driven by data rather than assumptions.

   

We’re Looking For Someone Who

• Has 2+ years of experience as an Affiliate Manager / Partner Manager in iGaming.
• Has proven experience working with CA, DE and AT markets.
• Has a strong understanding of affiliate management, traffic arbitrage and performance marketing.
• Has hands-on experience with analytics and affiliate technology such as Postback, Voluum, Binom, Keitaro or similar platforms.
• Can analyse traffic performance and make data-driven decisions.
• Has strong negotiation, communication and presentation skills.
• Understands the financial side of affiliate partnerships and works with clear performance goals.
• Takes ownership of results rather than simply managing relationships.
• Is comfortable working in a performance-driven environment.

• Has English at B2 level or higher.

   

Nice to Have

• Your own database of Tier-1 affiliates or webmasters.
• Experience with cold outreach and onboarding new affiliates.
• Existing partnerships with SEO, ASO or PPC webmasters.
• Strong network across CA, DE and other Tier-1 markets.

• Experience working in startups or fast-moving iGaming environments.

   

Why Gravira Group

This is a role for someone who wants to have a direct impact on affiliate growth.

You’ll work with Tier-1 traffic and high budgets, with a clear connection between your decisions and business results.

You’ll have the opportunity to implement your own affiliate strategy, test new approaches and build partnerships that directly contribute to revenue.

We value:

Ownership over bureaucracy.

Performance over activity.

Speed over unnecessary processes.

Long-term partnerships over short-term wins.

And people who take responsibility for the numbers they influence.

You’ll also have a competitive compensation model based on base salary + % of profit, giving you the opportunity to grow your income together with the results you generate.

Build Gravity of Luck

At Gravira Group, luck isn’t random.

It’s the result of curiosity.

Of ownership.

Of speed.

Of the right partnerships.

And of hundreds of small decisions that compound into measurable growth.

If you know how to find the right affiliate, build the relationship and turn quality traffic into revenue, you’ll feel at home here.

Build Gravity of Luck with us.

Join Breeze as a Community Marketing Specialist and help shape how millions of people discover and trust our brand across online communities. You'll build Breeze's presence on Reddit and Threads across genuine engagement, participating in meaningful discussions, and helping people discover Breeze through valuable contributions rather than traditional marketing.
 
Who We Are:
Our mission is to provide access to a tool for deep self-discovery. Our product, Breeze, empowers over 17 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s "New Apps We Love".
 
Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.
   

Your Role:

• Build and grow Breeze's organic presence across Reddit, Threads, and other community-driven platforms.
• Find and join relevant discussions, contributing thoughtful comments and posts that provide value while strengthening Breeze's reputation.
• Develop community engagement playbooks, defining how, when, and where Breeze should participate in conversations.
• Monitor conversations about Breeze, competitors, mental health, self-discovery, and personal growth to identify trends, sentiment shifts, and engagement opportunities.
• Collaborate with the Marketing, Content, and Growth teams to transform community insights into content ideas and product opportunities.
• Track key metrics including brand sentiment, community engagement, share of voice, referral traffic, and AI search visibility.
• Stay on top of platform trends, moderation policies, and the evolving role of communities in AI-powered search experiences.
• Leverage AI tools to research discussions, streamline workflows, generate insights, and improve content creation.
   

About You:

• 2+ years of experience in Community Management, Organic Social, Content Marketing or a similar role.
• Strong understanding of Reddit and Threads, including community culture, moderation, platform etiquette, and engagement best practices.
• Solid understanding of technical requirements for managing multiple Reddit accounts safely (experience with anti-detect browsers like AdsPower/Multilogin, dedicated proxies, footprint management, and warming up accounts to avoid shadowbans and strict platform filters).
• Excellent copywriting skills — you know how to write comments and posts that feel helpful, authentic, and human.
• Ability to spot trends, join relevant conversations, and build brand trust through meaningful community engagement.
• Analytical mindset with experience measuring community performance, audience sentiment, and engagement metrics.
• Confident using AI tools (ChatGPT, Claude, Perplexity, etc.) to improve research, content creation, and productivity.
• English proficiency at B2+ level (Upper-Intermediate and higher).
• Self-starter who enjoys experimenting, taking ownership, and building new processes from scratch.
• Strong communication skills and the ability to collaborate effectively across different teams.
   

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions! 

We are looking for an experienced Head of User Support to lead and scale our customer support function for a growing entertainment platform focused on episodic series and digital content.

You will own support operations, manage the team, improve processes, introduce AI-powered automation, and work closely with Product and R&D to improve the customer experience.

Key Responsibilities

• Lead and manage the User Support team and processes.
• Own support KPIs, SLAs, quality, and operational performance.
• Oversee customer inquiries related to accounts, subscriptions, payments, and content access.
• Manage support through Zendesk, App Store, and Google Play.
• Establish escalation processes and work closely with Product and R&D teams.
• Analyze customer feedback and identify product issues and improvement opportunities.
• Implement AI automation, self-service, macros, and workflows.
• Maintain the internal Knowledge Base and Help Center.

Requirements

• 4+ years in Customer Support, Customer Success, or Support Operations.
• 2+ years in a leadership or management role.
• Experience managing or scaling a support function.
• English C1/C2, excellent written communication.
• Strong experience with Zendesk, Intercom, or similar tools.
• Experience with support KPIs, SLAs, automation, and escalation processes.
• Strong analytical, organizational, and leadership skills.
• Ability to work independently in a remote environment.

Nice to Have

• Experience in streaming, entertainment, mobile apps, SaaS, or gaming.
• Experience with subscription-based products.
• Knowledge of Apple App Store and Google Play ecosystems.
• Experience with AI-powered support automation.
• Experience with Braze, Mixpanel, or similar tools.

On behalf of our Client from Spain, Mobilunity is looking for Frontend Engineer.
 

You will join a product team building a modern SaaS platform for the restaurant industry, helping restaurants manage their bookings, customer relationships, and daily operations.

The role is focused on building scalable and maintainable frontend solutions using modern React and Next.js technologies. You’ll work closely with Product and Design teams and have ownership of features from implementation through production.
 

What we’re looking for:

We need a strong frontend engineer who is comfortable working with modern React architecture, TypeScript, and AI-assisted development tools.
 

The ideal candidate:

• has strong commercial experience with React and Next.js;
• understands modern frontend architecture and server-side rendering;
• writes clean, maintainable and strongly typed TypeScript;
• has experience with state management and modern CSS approaches;
• actively uses AI coding agents in their daily workflow;
• is able to review, validate and improve AI-generated code;
• cares about product quality, performance and user experience.
   

Requirements:

• 5+ years of professional frontend development experience.
• Strong experience with Next.js (App Router) and React 19.
• Experience with Server Components, Client Components and server-side rendering patterns.
• Strong knowledge of TypeScript 5.9+ and strict mode.
• Experience with advanced TypeScript concepts, including generics and discriminated unions.
• Hands-on experience with Zustand for global state management.
• Strong experience with Tailwind CSS 4, CSS variables, design tokens, themes and custom utilities.
• Experience with Jest for unit and component integration testing.
• Experience with Docker for development and deployment environments.
• Good understanding of Git workflows, pull requests and code reviews.
• Regular use of AI coding agents, particularly Claude Code.
• Ability to review and validate AI-generated code, tests and technical documentation.
• Strong analytical and problem-solving skills.
• Upper-intermediate to advanced English proficiency.
   

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups
   

Come on board, and let’s grow together!

We are looking for a Site Reliability Engineer (SRE)/ DevOps to join our team and help to maintain, scale, and improve the reliability of modern cloud-native platforms. This role is ideal for an engineer with solid production experience in Kubernetes and distributed systems who enjoys solving complex reliability, performance, and operational challenges.
 

Your primary focus will be ensuring platform stability, availability, and operational excellence across customer environments. You will work closely with a Tech Lead and cross-functional teams to improve system resilience, strengthen incident response processes, and continuously enhance infrastructure reliability, security, and performance.
 

A key part of this role is active participation in incident management, including on-call, investigation of P1/P2 incidents, root cause analysis, and implementation of long-term preventive measures.
 

Location: Ukraine, remote.
Engagement: full-time, long-term.

Responsibilities:
 

• Be responsible for platform stability and ad hoc implementations on the projects you are assigned to.
• Continuously evaluate infrastructure and propose improvements in: Security, Performance, Cost optimization, (with support from a Tech Lead).Participate in on-call for critical P1/P2 incidents
• Prepare runbooks and a knowledge base for L2 engineers
• Handle day-to-day operational and infrastructure tasks raised by customers

Experience & Qualification:
Cloud & Infrastructure:
 

• Strong hands-on experience with AWS (minimum 3 years).
• Solid production experience with Kubernetes (minimum 2+ years)
  • Experience with Amazon EKS (preferred) or other managed Kubernetes platforms
  • Creating and managing clusters
  • Performing cluster upgrades
  • Troubleshooting production workloads
• Infrastructure as Code using Terraform
• Strong Linux knowledge

Kubernetes & Container Ecosystem:
 

• Deep understanding of Kubernetes architecture (API Server, Scheduler, Controller Manager, etcd, CNI, CSI)
• Strong hands-on experience troubleshooting Kubernetes workloads (pods, nodes, networking, DNS, storage, scheduling)
• Proven ability to debug production issues (CrashLoopBackOff, OOMKilled, Pending pods, failing probes, resource pressure)
• Troubleshooting service-to-service communication issues (ClusterIP, NodePort, Ingress, LoadBalancer)
• Experience operating workloads on managed Kubernetes platforms (e.g., EKS)
• Experience managing and deploying workloads using Helm (chart development, templating, dependency management, values structuring)
• Hands-on experience with: HPA (Horizontal Pod Autoscaler), Karpenter, KEDA (would be a plus)
• Understanding of scaling strategies, limits, and cost implications
• Experience working with GitOps workflows
• Familiarity with ArgoCD — nice to have
• Understanding of deployment strategies (rolling, blue/green, canary)
• Experience operating stateful workloads inside Kubernetes
• Understanding of Persistent Volumes, StorageClasses, and CSI drivers
• Experience working with databases deployed in Kubernetes (PostgreSQL, MySQL, Redis, or other stateful services)

Databases & Data Layer:
 

• Experience managing AWS databases: RDS (MySQL, PostgreSQL, etc.), DynamoDB.
• Understanding of:
  • Backup and restore strategies
  • Scaling (read replicas, autoscaling, provisioned vs on-demand capacity)
  • Monitoring database health and performance
  • Solid knowledge of SQL queries, indexing, query optimization, and execution plans
  • Database configuration and tuning (connections, memory, storage engines, replication settings, parameter groups, etc.)
  • Experience managing databases running inside Kubernetes (stateful workloads)
• Understanding of networking and security between applications and databases

AWS Services & Networking:
 

• Managing applications on EC2, ECS, EKS, Serverless architecture (Lambda).
• Experience with S3, SNS, SQS.
• Networking & Edge: CloudFront distributions, ALB / NLB, AWS WAF.

Observability & Monitoring:
 

• Setting up and maintaining an observability stack:
  • Prometheus
  • Grafana
  • Alloy (or similar collectors)
  • Victoria metrics would be a plus
• Configuring alerting
• Working with CloudWatch metrics and logs
• Using SNS + Lambda for alert automation and routing
• Monitoring Kubernetes clusters and databases

CI/CD: GitHub Actions; GitLab CI is a plus; implementing security scanning (e.g., Trivy) in CI pipelines.

What we offer:
 

• Paid vacation — 16 days per year;
• Documented (16 days) and undocumented (5 days) sick leave;
• Leave for significant life events;
• Compensation for medical insurance (for our employees based in UA);
• Flexible working hours (start at 8.00-11.00 o’clock);
• Weekends according to the Ukrainian/Local calendar;
• Engaging projects with opportunities for career growth;
• Certifications, Udemy courses;
• Corporate events, team-building activities,
• Gifts and recognition from the company;
• A friendly, open, and supportive team culture without excessive bureaucracy.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

We are looking for a creative and detail-oriented Motion Designer with a strong Graphic Design background to join our team. In this role, you will create engaging visual content for digital marketing campaigns, social media, advertising, and brand initiatives while maintaining a consistent visual identity across all channels.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 1+ year of experience as a Motion Designer.
- 1+ year of experience in Graphic Design.
- Strong proficiency in Adobe After Effects.
- Advanced skills in Adobe Photoshop and Adobe Illustrator.
- Experience with video editing in Adobe Premiere Pro.
- Solid understanding of composition, typography, color theory, and visual storytelling.
- Ability to work with brand guidelines and maintain a consistent visual identity.
- Portfolio showcasing both motion design and graphic design projects.
- Strong time-management skills and ability to work in a fast-paced environment while meeting deadlines.

It will be a plus:
-Experience with Cinema 4D, Blender, or other 3D programs;
-Experience creating character animation;
-Experience with AI tools (Midjourney, ChatGPT, Runway, etc.);
-Basic knowledge of UX/UI and Figma.

HOW YOU WILL MAKE AN IMPACT:

- Create motion creatives for digital campaigns, social media, and advertising platforms.
- Develop animated banners, promotional videos, and video ads.
- Animate existing brand assets and create new motion design concepts.
- Design static creatives for marketing campaigns and promotional activities.
- Produce visual materials for events, presentations, and special projects.
- Work with typography, composition, and brand guidelines to ensure visual consistency.
- Adapt creative materials for various formats, platforms, and advertising channels.
- Collaborate closely with Marketing, SMM, and PR teams.
- Participate in brainstorming sessions and contribute creative concepts and visual ideas.
- Editing Reels and short YouTube videos.

HOW WE WILL KEEP YOU SMILING:

-Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

-Unlimited vacation days and paid sick leave—because your rest matters.

-A competitive compensation that truly reflects your skills and expertise.

-Employee referral bonus and gifts to celebrate your special occasions.

50% financial support for learning expenses to supercharge your professional growth!

-A positive atmosphere where you always feel respected and truly belong.

-Inspirational team-building activities that turn colleagues into best friends.

-Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

-Co-working space reimbursement to save your nerves from always working from home :)

Brief introduction
You will build production RAG and LLM systems that read real documents and run inside enterprise ERP and finance stacks.

This is a solo, end-to-end role. You join client calls, design the architecture, then build the important parts yourself. Python, Django, PostgreSQL, Angular. Ukraine/EU hours.

About us

Deploy Staff automates the manual work large enterprises run on: finance, operations, customer service, reporting. We build complex systems for clients in the US and UAE (currently primarily UAE), centered on production RAG and LLM workflows that read real documents and integrate with real ERP and finance systems.

Despite the name, we don't place engineers into other people's teams. We are not an outstaff company. We own the solutions we build end to end, and so will you.

The role

Solo and end to end. You are the engineer on your projects: there is no development team, and the technical work is yours from discovery through production support.

You sit in on client calls with the project manager, understand the business problem, design the architecture, then open the codebase and build it yourself. The PM runs the relationship and the commercial side. You own the system.

Solo does not mean isolated. You have direct access to the people making decisions, and we talk architecture through with you before you commit to it. After that the code is yours to write and merge. Part of the job is judgement about which calls are yours and which should come back to us, and we would rather be asked than surprised.

If you have spent recent years distributing work and reviewing it, this will feel like a step backwards. If you have spent them wishing there were fewer people between you and the problem, it will not.

What we expect

Our core stack is Python, Django, Angular and RAG/LLM-based workflows. That is what we need you to already be good at.

Core

• Production LLM work: RAG (retrieval design, chunking, evaluation), document processing, structured extraction or agentic workflows. Shipped and operated by you, through the parts that only show up after real users arrive
• Strong Python with Django or DRF, and PostgreSQL data models you can design and debug in production
• Angular and TypeScript. You own the frontend of what you build, so you need to be able to ship a feature through it without waiting for anyone
• Advanced English (C1). You will question senior stakeholders directly and explain a decision a second way when the first one does not land

Also part of the work

You will hit all of this. We do not expect equal depth in every line, and we do expect you to pick up what you are missing.

• Celery, Redis, queues and asynchronous processing
• Enterprise integration: ERP, finance, CRM systems and their APIs
• Cloud infrastructure, deployment, observability and security. AWS, GCP, Kubernetes, Docker
• Reading an existing system before changing it, and keeping what already works

What matters more than the CV

What you personally built, what you personally decided, and what happened when it broke. If your strongest examples are systems your team implemented while you supervised, this is not the right fit.

How we work

Remote, Ukraine/EU hours. 
Small team, direct access to decision makers, real operational problems. You get problems to solve rather than specs to implement.

Interview

1. Introductory interview.

2. Technical interview with us.

3. Test task.

4. Offer.
Interviews are recorded and shared only within the hiring team, so decisions are made on what you actually said rather than someone's notes.

Project Description:

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation of backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities:

• Develop high-quality software, design, and functional documentation
• Provide estimates for specific software feature implementation
• Identify, prioritize, and execute tasks in the software development life cycle
• Build unit tests for your code
• Automate tasks through appropriate tools and scripting
• Perform validation and verification testing
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with the latest technologies and standards

Mandatory Skills Description:

• Strong hands-on C++ experience (minimum 8 years) on Linux.
• Experience developing under Linux (important)
• Ability to collaborate in a team-focused environment
• Excellent analytical skills and a real passion for solving problems
• Experience with Docker, AWS
• Knowledge of git concepts, CI/CD, release strategy, branching strategy, and development / release pipelines.

Nice-to-Have Skills Description:

• Experience working with Market Data and Trading
• Experience with high-performance, low-latency systems

We’re not looking for someone to “just send campaigns.” We’re looking for a Retention Manager who truly understands how an online casino works from the inside — from bonus mechanics to player psychology and bottom-line impact.

If you speak the language of numbers, know how to move KPIs, and have real experience managing player lifecycles in Tier 1–2 markets — let’s talk.

Your responsibilities will include:
 

• Plan, launch, and optimize personalized retention campaigns across the full player lifecycle: welcome, reactivation, churn-prevention, VIP retention;
• Build smart player segmentation models based on behavior (FTD patterns, frequency, average bet, risk levels, etc.);
• Partner with analysts to dive into key metrics: LTV, ARPU, FTD-to-deposit ratio, retention rates, churn, GGR;
• Develop and refine bonus strategy — including FS, cashback, deposit/non-deposit promos, VIP levels — in line with geo/license limits;
• Run multichannel campaigns (email, push, in-app, more) with A/B testing and content variants;
• Work closely with VIP, Product, and Support teams to hit retention and PnL goals;
• Monitor the effectiveness of promo tools (jackpots, quests, tournaments), and push new mechanics with the Product team;
• Adapt retention strategy for Tier 1 and Tier 2 markets based on actual performance, not assumptions.

What we expect from you:

• 3+ years in retention or CRM inside an online casino team;
• Deep understanding of casino business model, bonus mechanics, and key verticals (slots, live, crash, tables);
• Data-savvy: confident in Excel/Google Sheets, Looker, Power BI, Tableau, or similar tools;
• You can forecast based on behavioral data and past campaign performance;
• Hands-on experience with ESP/CRM platforms like Optimove, Smartico, Braze, Salesforce, Customer.io, etc;
• Strong track record with reactivation flows and tiered retention strategies.

What We Offer:

• Work from anywhere: full remote flexibility or the option to work from our office;
• Flexible working hours so you can stay productive while maintaining work-life balance;
• Growth opportunities: as we scale, you’ll have space to develop your career and grow into a strategic leadership role;

If this sounds like you — we’d love to see your CV!
We value initiative, support bold ideas, and believe in working as a team.

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

Requirements:
— Experience in IT( MUST HAVE), preferably in outsourcing.
— Experience with marketing for international markets, preferably US / EU.
— Experience with LinkedIn and creating content for a B2B audience.
— Ability to research target markets, industries, companies and potential customers.
— Experience with running marketing campaigns and checking their results.
— Ability to create different types of content: LinkedIn posts, articles, case studies, landing pages, presentations, one-pagers and sales materials.
— Experience working with website content.
— Experience with email marketing / newsletter campaigns is a plus, or willingness to learn quickly
— Ability to work closely with Sales / Business Development and understand what marketing support they need.
— Strong research and information-gathering skills
— Proactive and independent approach — able to see what needs to be done and take it forward without constant supervision
— Upper-Intermediate level of English

Role Responsibilities:

— Plan and run marketing activities based on company and sales goals.
— Work with the Sales team on lead generation and finding new business opportunities.
— Research target markets, industries, companies and potential customers.
— Create and manage content for LinkedIn and other relevant channels.
— Prepare case studies, success stories, presentations, one-pagers and other materials for Sales.
— Support LinkedIn and outbound campaigns with content, research and ideas.
— Manage and update website content and landing pages.
— Test new channels, content formats and marketing ideas.

Hiring Stages: HR Interview, Technical Interview

About SPG

SPG is a luxury innovation studio operating within a wider international technology group of 70+ people, spanning drones, robotics, AI platforms, and premium digital products. SPG works at the intersection of technology and high-end brand storytelling, delivering projects for cultural institutions, luxury consumer brands, and premium real estate and lifestyle clients across the region.

About the Role

We are looking for a Social Media and Marketing Manager to lead and expand our presence in Saudi Arabia. You will own content creation and social media strategy across our channels, turn our projects and partnerships into clear, credible stories for technical, government, and luxury-brand audiences, and manage our conference and exhibition presence in the region, from planning through post-event content.

Responsibilities

• Develop and execute a Saudi-focused content and social media strategy
• Create and manage content across LinkedIn, Instagram, X and other relevant channels
• Translate complex projects and partnership agreements into compelling, brand-aligned stories
• Plan and support event and exhibition presence, including pre- and post-event content
• Collaborate closely with our 2 in-house designers and the wider international team

Requirements

• Proven experience in social media and content management (marketing manager level)
• Strong writing and storytelling skills in English
• Comfortable working with technical and luxury-brand content alike
• Ability to work independently in a remote, international team environment

• Experience with content planning tools, basic analytics, and campaign management

   

Details

• Employment type: Contract-based
• Location: Fully remote, reasonable overlap with working hours expected
• Compensation: Determined case by case based on fit and experience