Jobs at Djinni

The position is open with a large product iGaming company that has created 100 cutting edge products, operating in 20 different markets, employing 1,300 people.

We’re looking for a Senior Full Stack Developer with experience in Node.js and React (80% Backend & 20% Frontend) to join our development team in  Lisbon, Portugal. You’ll help build a next-generation payment integration platform that connects businesses with multiple financial service providers through scalable, secure APIs.
 

👉 Requirements:

✔️ 5+ years of commercial experience in web development.

✔️ 3+ years of hands-on experience with Node.js.

✔️ 3+ years of frontend development experience using React.

✔️ Solid experience with NextJS, NestJS, Apollo, and Material UI.

✔️ Strong proficiency in TypeScript.

✔️ Commercial experience working with high-load SQL or NoSQL databases.

✔️ Familiar with REST, GraphQL, and WebSockets.

✔️ Understanding of TDD and writing effective automated tests.

✔️ Experience with microservice architecture principles.

✔️ Proficient with Git version control workflows.

✔️ Hands-on experience with RabbitMQ and Redis.

✔️ Experience with MongoDB and MySQL.

✔️ Advanced level of English, both written and spoken.
 

👉 Responsibilities:

✔️ Design, implement, and optimize robust solutions to enhance our proprietary payments platform, ensuring high performance, scalability, and security.

✔️ Develop and maintain complex integrations with payment providers, banks, and other third-party systems, ensuring seamless data flow and alignment with technical and regulatory requirements.

✔️ Actively participate in all stages of creating new features, from initial concept and technical design to implementation and final delivery.

✔️ Contribute to the development and ongoing evolution of our fintech payments solution, ensuring innovation and adaptability to market needs.

✔️ Collaborate in agile development cycles with bi-weekly sprints, utilizing practices such as SCRUM, grooming, and sprint planning to consistently deliver product value.

✔️ Identify opportunities for technical and process improvements, driving efficiency and innovation throughout the software lifecycle.

✔️ Work closely with design, product, and business teams to ensure features meet user expectations and support business objectives.
 

👉 The company offers:

🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks.

✈️ Relocation package (tickets, staying in a hotel for 2 weeks).

📚 Opportunity to develop language skills and partial compensation for the cost of language classes.

🎁 Birthday celebration present.

🏝 Time for proper rest and 24 working days of Annual Vacation.

About

EdSpan is an innovative company in the EdTech space, building cutting-edge learning experiences for the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. We are currently working on three major projects:

AI tutoring experience — an innovative project that brings real-time interaction with a 3D animated assistant powered by LLM technology. This virtual tutor helps students navigate challenges, provides guidance, and enhances the learning journey in a playful and engaging way.

Tutorpeers – a peer-to-peer tutoring platform with a young teachers marketplace, event booking features and Zoom-like online sessions with additional interactive learning tools.

Spark Incubator – LMS-like system designed to teach kids entrepreneurship.

We have well-defined processes, trying to automate routine things, conduct code reviews, use CI and CD pipelines to validate and ship our code. We use the Agile approach with daily stand-ups, bi-weekly sprints, and other Scrum artifacts. We keep the number of meetings to a minimum so that engineers can focus on writing high-quality code and delivering cool features.

Who you are

We’re hiring our first AI/ML Engineer to lead the development of our AI agents, including prompting, the RAG and evaluation pipelines, potential fine-tuning. So, you’ll play a key role in shaping the technical direction. We’re seeking someone with a strong understanding of machine learning and NLP fundamentals, capable of tackling complex challenges in agentic workflows and optimizing model performance across the stack.

Requirements

• At least 4 years of experience in the field of Machine Learning, working as a Data Engineer, Data Scientist, Machine Learning Engineer, or in a similar role.
• Bachelor’s degree in Computer Science, Mathematics, or equivalent practical experience;
• Proficiency in Python and common data science libraries (pandas, NumPy, scikit-learn);
• In-depth knowledge of machine learning principles, understanding of LLM architectures, prompt optimization, and fine-tuning strategies;
• Skilled in designing and optimizing RAG pipelines, including embedding generation, sparse and dense retrieval, and hybrid search techniques;
• Familiar with LLM evaluation metrics and tools (BLEU, RAGAS, DeepEval, and other);

• Upper-Intermediate level of English (B2) or above.

   

Highly desireable

• Proven experience building AI-driven workflows using frameworks such as LangGraph, AutoGen, or similar orchestration tools;

• Knowledge of AWS cloud and MLOps.

   

Responsibilities

• Design, implement, and optimize LLM prompts to ensure reliable outputs;
• Assist in developing and maintaining AI evaluation workflows, including designing evaluation guidelines and metrics;
• Help design and develop AI data pipelines: collection, storage, annotation, and model improvement;
• Leverage agent orchestration tools to improve and automate AI workflows;
• Collaborate with the product team to ensure AI capabilities power usable product features.

Project Description
The project focuses on the modernization, maintenance, and development of an eCommerce platform for a large US-based retail company, serving millions of omnichannel customers weekly.

Solutions are delivered by several Product Teams working on different domains: Customer, Loyalty, Search & Browse, Data Integration, and Cart.

Current key priorities:

• New brands onboarding
• Re-architecture
• Database migrations
• Migration of microservices to a unified cloud-native solution without business disruption

Responsibilities

• Design data solutions for a large retail company.
• Support the processing of big data volumes.
• Integrate solutions into the current architecture.

Mandatory Skills

• Microsoft Azure Data Factory / SSIS
• Microsoft Azure Databricks
• Microsoft Azure Synapse Analytics
• PostgreSQL
• PySpark

Mandatory Skills Description

• 3+ years of hands-on expertise with Azure Data Factory and Azure Synapse.
• Strong expertise in designing and implementing data models (conceptual, logical, physical).
• In-depth knowledge of Azure services (Data Lake Storage, Synapse Analytics, Data Factory, Databricks) and PySpark for scalable data solutions.
• Proven experience in building ETL/ELT pipelines to load data into data lakes/warehouses.
• Experience integrating data from disparate sources (databases, APIs, external providers).
• Proficiency in data warehousing solutions (dimensional modeling, star schemas, Data Mesh, Data/Delta Lakehouse, Data Vault).
• Strong SQL skills: complex queries, transformations, performance tuning.
• Experience with metadata and governance in cloud data platforms.
• Certification in Azure/Databricks (advantage).
• Experience with cloud-based analytical databases.
• Hands-on with Azure MI, PostgreSQL on Azure, Cosmos DB, Azure Analysis Services, Informix.
• Experience in Python and Python-based ETL tools.
• Knowledge of Bash/Unix/Windows shell scripting (preferable).

Nice-to-Have Skills

• Experience with Elasticsearch.
• Familiarity with Docker/Kubernetes.
• Skills in troubleshooting and performance tuning for data pipelines.
• Strong collaboration and communication skills.

Languages

• English: B2 (Upper Intermediate)

Good afternoon!
We have open positions on our team for Middle Go Developers. We are looking for skilled specialists with strong experience in the following areas:

Backend Development with Go: implementation of business logic, development and maintenance of microservices, integration with external services, and working with databases.

Join our growing team as a Senior CRM Manager for retention for a multi-country iGaming product.

We’re backed by ambitious industry innovators with a strong multi-regional presence and over 3 years of successful operations. Our portfolio features two large-scale brands active across Tier 1 markets.

As part of our expanding team, you’ll play a crucial role in elevating user engagement, increasing retention, and driving lifetime value through segmented communications, localized campaigns, and smart automation. This is a high-impact position where you’ll directly influence CRM performance metrics like deposit activity, average check size, and player retention rates.

Your Mission

• Develop and execute an omnichannel CRM strategy product mechanics and communications to enhance onboarding, retention, engagement, and monetization across two iGaming brands.
• Plan, coordinate and hands-on execute multi-channel marketing campaigns using relevant segmentation and personalization, traffic specific instruments and channels.
• Analyze user behavior and in-platform activity to develop data-driven retention strategies and improve CRM campaign effectiveness.
• Build market-specific CRM approaches, tailored to local languages, cultural nuances, and player preferences.
• Manage and configure CRM platforms and marketing automation tools across multiple media, channels, and formats.
• Segment customer databases to deliver personalized communications and offers.
• Collaborate with cross-functional teams—including development, marketing, and analytics—to align CRM initiatives with business goals and product features.
• Train, lead and mentor CRM Managers, Specialists and Juniors, helping them grow and deliver measurable results.
• Stay ahead of CRM trends in the iGaming sector, bringing innovative mechanics and techniques to your campaigns.

Our Requirements

• 3+ years of experience in CRM Manager role, ideally in iGaming or a similarly dynamic industry.
• Deep, hands-on knowledge of Customer Journey Optimization and CRM best practices, with a proven ability to implement and test strategies across multiple channels.
• Demonstrated success in managing and mentoring international teams (2+ members) in a remote, geographically dispersed teams.
• Expertise in multi-channel engagement strategies, including resolving deliverability and localization issues.
• Strong command of A/B testing, campaign optimization, and performance analysis.
• Solid skills in CRM platform management, customer segmentation, and personalization tactics.
• Ability to manage multiple CRM projects concurrently in a fast-paced organization.
• English at an Upper-Intermediate level or higher (written and spoken).

Preferred Qualifications

• Experience working with Customer.io or similar CRM tools.
• Familiarity with predictive analytics and advanced automation platforms.
• Experience in designing loyalty programs and retention mechanics.
• Strong creative thinking and problem-solving abilities.

What We Offer

• Competitive salary and growth opportunities within a forward-thinking team.
• Remote work with flexible scheduling, enabling a healthy work-life balance.
• 20 paid vacation days per year and access to learning and development programs.
• A chance to work on a high-performing product with strong market traction.
• Opportunities to attend top industry events, conferences, and international workshops through our competence centers.

Don’t miss your chance to lead in a fast-growing, innovative environment. Apply today and join our talented, motivated, and ambitious CRM team.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Sponsored company educational program, corporate library;
• Funny celebrations, team outings and company events;
• Unique and friendly environment where everyone can explore and learn new technologies.

We’re looking for a proactive and results-driven IT Recruiter to join our team!
 

What we expect from you:

- 1+ year of experience in IT recruitment
- Completed HR/Recruitment courses
- English level: Upper-Intermediate
- Experience in closing both technical and non-technical positions
- Ability to work independently and meet deadlines
- Strong communication skills and ability to select relevant candidates according to job requirements
 

What you’ll do:

 – Manage the full recruitment cycle: sourcing, screening, interviewing
 – Collaborate with hiring managers to clarify job requirements
 – Communicate with candidates and maintain a positive candidate experience
 – Present qualified candidates in a timely manner skills

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

We are looking for a Graphic Designer to join our team!

Requirements:

- Pro in Photoshop and Figma, familiar with Illustrator;

- Has a portfolio that makes parents proud;

- Is a pro in working with marketing media content (banners, brandings, ad illustrations, etc.);

- Constantly looking for new design solutions, when there is nothing to do improves hard skills;

- Reads articles and watches videos about new design trends instead of scrolling social media feed;

- Can talk endlessly about what a complimentary color and a closed composition are;

- Knows how to take initiative and the meaning of responsibility and self-organization;

- Knows how to work in a team (and not just work).

Will be plus:

- Friendship with AI, work experience in Media, Product.

Responsibilities:

- Creating visual content for various Marketing promo campaigns;

- Work with complex tasks to update the visual communication of the Brand;

- Development of new design templates;

- Work with large, complex tasks to create an identity for newsworthy events in the world of sports, casinos, poker and cybersports;

- Working with existing templates.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.

About the role:

We are seeking a highly experienced Senior Scrum Master to lead and coach Agile teams in delivering high-quality software solutions. The ideal candidate will have a deep understanding of Agile methodologies, Scrum frameworks, and Lean principles, ensuring seamless collaboration between development teams, product owners, and stakeholders.

Responsibilities:

• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Guide teams in Agile best practices, ensuring continuous improvement and high efficiency.
• Act as a servant leader, removing obstacles and enabling teams to deliver high-value solutions.
• Foster a culture of collaboration and innovation across cross-functional teams.
• Work closely with product owners to refine and prioritize the product backlog.
• Ensure Agile principles are followed while adapting to the needs of the organization.
• Monitor and report on team performance, providing insights and recommendations for improvement.

Requirements:

• 5+ years of experience as a Scrum Master in Agile software development environments.
• Experience with EdTech is a must have!!!!!
• Strong expertise in Scrum, Kanban methodologies.
• Experience working with Agile tools such as JIRA, Confluence, and Azure DevOps.
• Excellent facilitation, coaching, and stakeholder management skills.
• Deep understanding of Agile metrics and reporting techniques.
• Strong problem-solving and conflict-resolution skills.
• Ability to drive Agile transformation and process improvement initiatives.

Will be a plus:

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
• Experience with scaling Agile frameworks such as SAFe or LeSS.
• Background in software development or engineering.
• Familiarity with DevOps practices and CI/CD pipelines.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are seeking a dynamic Sales Executive to lead our sales efforts for GCP and GWS solutions across the EMEA and CEE regions. The ideal candidate will be a high-performing A-player with experience in SaaS sales, adept at navigating complex sales environments, and driven to exceed targets through strategic sales initiatives.

Requirements:

• Fluency in English and native Czech is essential;
• From 2 years of proven sales experience in SaaS/ IaaS fields, with a documented history of achieving and exceeding sales targets, particularly in enterprise sales;
• Sales experience on GCP and/or GWS specifically;
• Sales or technical certifications related to Cloud Solutions are advantageous;
• Experience in expanding new markets with outbound activities;
• Excellent communication, negotiation, and strategic planning abilities;
• Proficient in managing CRM systems and understanding their strategic importance in sales and customer relationship management.

Responsibilities:

• Develop and execute sales strategies for GCP and GWS solutions, targeting enterprise clients within the Cloud markets across EMEA and CEE;
• Identify and penetrate new enterprise market segments, leveraging GCP and GWS to improve client outcomes;
• Conduct high-level negotiations and presentations with major companies across Europe, focusing on the strategic benefits of adopting GCP and GWS solutions;
• Work closely with marketing and business development teams to align sales strategies with broader company goals;
• Continuously assess the competitive landscape and customer needs, adapting sales strategies to meet market demands and drive revenue growth.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

Want to work at the cutting edge of modern technology and artificial intelligence? We have something just for you.

We are looking for a Node.js engineer who is not only confident in backend development but also has a genuine interest in AI integrations, LLM agents, and new automation technologies. This role involves participating in the creation and development of AI assistants, platforms, and interfaces that help businesses be more efficient.

What to expect:

• Regular technical challenges — a new case from a customer every week
• Flexible use of AI tools (OpenAI API, WhatsApp/Telegram API, OCR, N8N, scrapers)
• Hands-on experience with workflow automation platforms, particularly N8N, for creating complex business process automations
• Building end-to-end AI workflows that connect multiple services and APIs
• Opportunity to experiment with emerging AI technologies and automation tools as they become available

Our main requirements are:

• Experience in hands-on programming 3+ years
• Experience doing Node.js (Vanilla/Typescript)
• Experience with NestJS also and/or NextJS and/or Express
• Strong creating with SQL/NoSQL databases efficient design from scratch as well as performing optimizations
• Strong knowledge in Computer Science: data types, data structures, algorithms
• Being proficient working on modern tech stack: Docker, Kubernetes, CI/CD, IaC (e.g. Terraform), Ansible etc.
• Having a wide strong background working with AWS (smth beyond EC2 and S3)
• Understanding and applying software design principles
• Experience designing software systems (distributed, high availability, resilient)
• Comfortable working Agile and Design Thinking (however understanding that pure Agile is a myth)
• Being comfortable in several projects at once (taking apart hands-on aspect)
• Strong communication skills in English (B2 and better)
• Willingness and enthusiasm to learn workflow automation tools (especially N8N) and adapt to rapidly evolving AI technologies

Will be considered as a plus:

• Experience with modern SPA frameworks like React/Vue.js/Angular
• Experience with NestJS
• Experience writing technical documents, tracking technical debt, understanding refactoring etc.
• Experience working with AI libraries and/or 3rd parties like chatGPT, Claude, Gemini or Perplexity
• Previous exposure to workflow automation platforms (N8N, Zapier, Make.com, or similar)
• Experience with RAG implementations, vector databases, or knowledge management systems
• Familiarity with MCP (Model Context Protocol) or similar AI integration standards
• Understanding of prompt engineering and AI agent behavioral design
• Experience building conversational AI interfaces or chatbots

Hiring process:

• HR interview: we’ll talk about your professional background, the specifics of the position we are offering, and address any questions you might have.
• Tech interview: a deeper look into your technical expertise and problem-solving approach, ensuring your skill set aligns with our project’s needs.
• Interview with the C-Level: a conversation focused on the company’s vision, strategic goals, and how your role aligns with them.
• Feedback
• Job offer

What we offer at MindTech:

• Hardware Policy: Get the gear you need, from laptops to PCs.
• Referral Bonus: Invite talent and earn a generous reward.
• Professional Growth: We cover courses and books to fuel your expertise.
• Tasty Perks: Free lunches, snacks, tea, and coffee to stay energized.
• Birthday & Celebrations: Gifts on your day, plus parties and team-building.
• Life Events Support: Wedding bonuses, childcare support, and more.
• Volunteering Days: Extra days off to help your community.
• Work-Life Balance: 18 paid vacation days, 10 paid sick days, and national holidays off.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work full-time in office. 

Responsibilities:

- Work with different source platforms such as LinkedIn/ Djinny/ Work.ua / Robota.ua ets.

- CV screening.

- Coordinate all interview stages.

- Support and consultation of the candidate at all stages of the hiring process.

We offer:

• Welcoming and amiable work environment in a comfortable office space.
• Official employment with a competitive salary that reflects your experience and skills.
• Growth opportunities.
• Opportunity to work in an IT company that is actively scaling.
• Team-buildings and corporate parties

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

     We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market, with an emphasis on Argentina. 
      As part of a startup within the holding, we are creating a TOP team and inviting an ambitious and experienced Head of Affiliate, who will be able to create and scale an affiliate program capable of bringing the project to the top. 

Main tasks:

• Development and launch of an affiliate strategy for the Latam market (with a focus on Argentina)
• Formation and development of a network of partners (affiliates, media buyers, agencies)
• Building a transparent system of KPIs and analytics of affiliate channel efficiency
• Budget management, cost and ROI optimization
• Negotiations, concluding contracts and supporting key partners
• Creating a strong team (selection, motivation and development of affiliate managers)
• Monitoring the market and competitive environment, implementing best practices

What we expect:

• Experience in iGaming / Gambling / Betting as Head of Affiliate or Senior Affiliate Manager (from 3 years)
• Deep understanding of affiliate marketing and CPA/CPL/RevShare models
• Confident knowledge and understanding of traffic analytics: working with Google Analytics, AppsFlyer, Adjust or similar systems
• Experience in analyzing and optimizing traffic sources (SEO, PPC, media buying, social networks, content marketing, push, pop, etc.)
• Ability to assess traffic quality, identify fraud and implement anti-fraud tools
• Ability to build partnerships and negotiate at a high level
• Analytical mindset, ability to work with data and make decisions based on metrics
• Fluent English (required), knowledge of Spanish is an advantage

What we offer: 

• Participation in the launch of a new international casino project from scratch
• Opportunity to influence the strategy and growth of the product
• Competitive level of compensation (fixed + bonus system)
• Work in a multicultural team of professionals
• Prospects for career and professional growth within a large holding
• Remote work format
• Health and leisure care: paid vacation and sick leave
• Quick decision-making and freedom from micromanagement

    We strive to be the best among competitors and successfully achieve our goals! 
    Join the best and shape the future of the iGaming industry with us! 🚀

About the company:
      Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
      As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.

       You can grow with us, influence the outcome and shape the gaming experience of the future.💯

Are you looking for a job where you control your own success and earn a percentage from every deal you close?

We are not just looking for a Sales Manager—we are looking for a key player who will help scale our business on Upwork. If you are ready to take full ownership of the sales cycle and have a direct impact on the company’s growth, this position is for you.

What We Do

Our company helps businesses worldwide implement the Salesforce CRM system. We value flexibility, speed, and result-orientation. We believe that the best outcomes are achieved when you have complete freedom to act.

Your Responsibilities & Opportunities

• Generate Leads, Don't Just Find Them: Identify promising projects on Upwork, analyze client needs, and craft irresistible proposals.
• Manage Deals from A to Z: Take full ownership of the sales cycle: from the first contact and presentations to the successful closing of the deal.
• Stay Aligned with the Team: Closely cooperate with our CEO and technical specialists for accurate project estimation and the preparation of the best solutions.
• Build Long-Term Relationships: Maintain communication with clients, find new opportunities for upsales, and build partnerships for years to come.

We Are Looking for a Candidate Who:

• Has proven experience in successful sales on Upwork. This is our main requirement. We need a specialist who knows how to turn a proposal into revenue.
• Has a minimum of 1 year of experience in B2B sales, preferably in IT (consulting, outsourcing, SaaS).
• Is Advanced/Fluent in English to communicate confidently with clients from the USA and Europe.
• Is Self-Organized and Proactive. You will be given complete freedom, so the ability to manage your time is critical.

What You Get by Joining Us

• Total Freedom and Flexibility: Work remotely from anywhere in the world and on a schedule that suits you. We evaluate your results, not hours worked.
• Direct Business Impact: Your work will have a significant impact on our company’s growth, and you will be a part of our success.
• Excellent Compensation: We offer a competitive fixed rate and a transparent percentage of closed deals. The more revenue you generate for the company, the more you earn yourself. Salary consists of a fixed rate and a percentage (commission) from each personal sale.

Ready to get started? Send us your CV and tell us about your experience on Upwork!